WoodSpring Suites San Antonio South

Exceptional

Exceptional

The staff is very friendly The hallway oder

The rooms are infested with roaches. The only thing they offered was to end my stay early and gave me bug spray. I also had to call the cops because I had a random man banging on my door at 3am, the staff didn’t care and just said oh well basically. The sheets on my bed were dirty when I got there. I was there for a month and the wifi didn’t work the whole time. The gate to get into the parking lot was also broken almost my whole stay and if they didn’t have the gate left open we had to park in the tiny visitor parking lot and hope there was space and hope you don’t get towed since they say if guests park in the visitor parking lot they will be towed.

What I didn’t like was that there were no curtains to block the light, so I couldn’t sleep because too much light was coming from outside. I also got charged twice, but customer service was really helpful and kind. She helped me and made sure I received a refund.

The room was clean, and it was good for the price. The location was okay, and the lady at the front desk waited for us even though we arrived almost at midnight. What I didn’t like was that there were no curtains to block the light, so I couldn’t sleep because too much light was coming from outside. I also got charged twice, but customer service was really helpful and kind. She helped me and made sure I received a refund.

There were roach everywhere not good light didn’t work bathroom leak

There were roach everywhere not good light didn’t work bathroom leak

Parking

Staff Area

Area

Exceptional

Cheap Dirty and run down

Cheap Dirty and run down

Easy access

It's very reasonable and efficient.

Pool was not working

Dirty and nasty bed sheets and towels 😡. !!!

The weather was cold and rainy the parking was good due to them having gated parking and required a room key to get into the lot. The rooms could use upgrades and all accessible rooms should be on the first floor. Myself and father in law are disabled and both rooms were on the top floor. Mind you I use a walker and he uses a wheelchair. My question is how would we get down 3 flights of stairs if the elevator went out or if there was an emergency like a fire? That would be extremely hard to do. Staff needs better training at check in the receptionist had no clue what he was doing. Couldn’t find our reservations and it took about 10 mins to get checked in. Woodsprings do better please

Customer service was excellent from one certain hispanic gentleman.

Room had a weird smell when I first came in, and the vending stopped working after one drink ):

Room had a weird smell when I first came in, and the vending stopped working after one drink ):

Clean rooms, more channels tv Netflix,

Parking did not feel safe , only one elevator was working , door to enter hotel in the back was broken so didn’t need the key card anybody could walk in , the hallway to our room smelled horrible, the fire alarm went off and we were not advised if it was an accident or something else , booked for three nights did not even stay there 4 hours , tried to leave the key with front office nobody was on staff , it was late and the weather was bad so did not wait long to see if someone would return waited about 5 min

This location is an extended inn, which showed as soon as we pulled into the parking lot. Individuals are urinating on the sidewalk and the side of the building. The parking smelled of Marijuana smoke, and I waited an estimated 7-10 minutes at the front counter for an attendant to greet me before I left. Another location that did not meet my lodging standards.

No breakfast

No breakfast

This location is an extended inn, which showed as soon as we pulled into the parking lot. Individuals are urinating on the sidewalk and the side of the building. The parking smelled of Marijuana smoke, and I waited an estimated 7-10 minutes at the front counter for an attendant to greet me before I left. Another location that did not meet my lodging standards.

Exceptional

Bad

Exceptional

Exceptional

I was satisfied thank you There's was no problem

Good

It was in good location and very clean I was satisfied thank you There's was no problem

San

Frustrating when i got there no body was at the front desk i arrived around 10. I called the number. The lady came down to the front desk and told me that next time the the front desk closes at 4pm on sundays and the rest of the week it closes at 8pm. And other things happen. So i dont recommend that place. And it pretty rundown.

Very good

Exceptional

I couldn’t stay there the place is infested with cockroaches and really really dirty

I couldn’t stay there the place is infested with cockroaches and really really dirty

Great place to stay. Manager Jose is super friendly and the housekeepers are amazing

Great place to stay. Manager Jose is super friendly and the housekeepers are amazing

Superb

Great stay

Great stay

Great stay

Great stay

Great stay

Great stay

Room was awful

Room was awful

Room was spotless and staff was helpful

Room was spotless and staff was helpful

Very friendly people and very helpful tool

Very friendly people and very helpful tool

Nothing. Everything.

Left very early so I didn't have breakfast. Didn't like anything. Bathroom dirty. Outside noisy. Could not get into parking lot.

Great

Great

The room was very clean Veronica was the one who check me in. She is very friendly and very helpful. I look forward to my next stay.

The room was very clean Veronica was the one who check me in. She is very friendly and very helpful. I look forward to my next stay.

Room was clean, and the staff was great

Room was clean, and the staff was great

Never checked in when I arrived no one was at the front desk I called the number no one ever answered I was coming from out of town and ready to relax after a long drive with my 3 children only to have to search for another hotel at 10pm at night finally checked in another one at 11:30

Never checked in when I arrived no one was at the front desk I called the number no one ever answered I was coming from out of town and ready to relax after a long drive with my 3 children only to have to search for another hotel at 10pm at night finally checked in another one at 11:30

It was extremly loud to stay in and sleep in the room bc it is by a major highway which they did not list on the site, it wasn't loud the first couple of days but towards the end of the week it started to get loud with the cars on the HIGHWAY, it also is not much to walk to nearby, there is a bus stop outside of motel 6 which is next door bu the service road is extremely busy and a lot of cars drive by very fast so you have to stay up and be alert when catching the bus out there if you walk to circle k up the street you have to be alert when walking bc the cars drive fast in the area and it is not well lit on the sidewalk also it is not friendly for delivery drivers they cannot deliver to your room which a lot of people expect delivery drivers to be able to do when someone orders in a hotel there is NOT ANY GATHERING SPACE OUTSIDE for others to eat or get fresh air i.e. picnic tables there are also A LOT OF SINGLE MOTHERS WITH INFANT AND TODDLER KIDS which i did not expect, there is no where on the property for the kids to play they did switch my rm when i did a second booing and complained about the noise nd i stayed in rm 309 bu the young girl with a infant they have staying in rm 308 begs and is loud i would not recommend staying by her

It was extremly loud to stay in and sleep in the room bc it is by a major highway which they did not list on the site, it wasn't loud the first couple of days but towards the end of the week it started to get loud with the cars on the HIGHWAY, it also is not much to walk to nearby, there is a bus stop outside of motel 6 which is next door bu the service road is extremely busy and a lot of cars drive by very fast so you have to stay up and be alert when catching the bus out there if you walk to circle k up the street you have to be alert when walking bc the cars drive fast in the area and it is not well lit on the sidewalk also it is not friendly for delivery drivers they cannot deliver to your room which a lot of people expect delivery drivers to be able to do when someone orders in a hotel there is NOT ANY GATHERING SPACE OUTSIDE for others to eat or get fresh air i.e. picnic tables there are also A LOT OF SINGLE MOTHERS WITH INFANT AND TODDLER KIDS which i did not expect, there is no where on the property for the kids to play they did switch my rm when i did a second booing and complained about the noise nd i stayed in rm 309 bu the young girl with a infant they have staying in rm 308 begs and is loud i would not recommend staying by her

It’s been an amazing stay so far and I’ll recommend this one to friends.. The workers have been amazing people and real helpful with what I needed..

It’s been an amazing stay so far and I’ll recommend this one to friends.. The workers have been amazing people and real helpful with what I needed..

Love staying here when I want to get a break from the ranch. Staff is always nice and friendly!

Love staying here when I want to get a break from the ranch. Staff is always nice and friendly!

On the on the other the hand I had a gift card that would cover the whole room and it asked me to pay $4 for an insurance plan checking my card information and was chargec the full amount to my debit card instead of the coupon

On the on the other the hand I had a gift card that would cover the whole room and it asked me to pay $4 for an insurance plan checking my card information and was chargec the full amount to my debit card instead of the coupon

The staff left! Leaving us alone. Cigarette smoke smelled so strong! The elevators broke! The bed is literally a cot. So uncomfortable. Had to wait til someone came back to ask for extra pillows. The pillows were so flat! Never staying here again.

The roaches and trails of ants going up the bathroom walls.

Bug infestation

Very good

Very good

I came into San Antonio for my grand-daughter’s Air Force graduation. When arrived to room it was definitely not what the pictures looked like. Refrigerator was rusty on outside, small kitchenette however no utensils, no pots or pans. The bed was a platt form bed that was very uncomfortable, not to mention the door did not shut unless you pulled up on it. Was able to get another room upstairs that was not much better, 3rd floor, elevator was broken the front desk lady that changed the room was helpful at the moment as she is taking us to two different floors to look at rooms explained the elevator had to be hit or pushed on to make it work. The second day there when we got back from base the elevator had a sign stating did not work. Ask front desk for more towels my husband was told after walking down 3 flights of stairs that he had to bring the other towels down first. All that was said to us was they were under new management and the place was going under construction I laughed. Nice way to cover things never saw one repair taking place. This was definitely not the experience far as a hotel I wanted to experience while here in San Antonio for such a great event.

I came into San Antonio for my grand-daughter’s Air Force graduation. When arrived to room it was definitely not what the pictures looked like. Refrigerator was rusty on outside, small kitchenette however no utensils, no pots or pans. The bed was a platt form bed that was very uncomfortable, not to mention the door did not shut unless you pulled up on it. Was able to get another room upstairs that was not much better, 3rd floor, elevator was broken the front desk lady that changed the room was helpful at the moment as she is taking us to two different floors to look at rooms explained the elevator had to be hit or pushed on to make it work. The second day there when we got back from base the elevator had a sign stating did not work. Ask front desk for more towels my husband was told after walking down 3 flights of stairs that he had to bring the other towels down first. All that was said to us was they were under new management and the place was going under construction I laughed. Nice way to cover things never saw one repair taking place. This was definitely not the experience far as a hotel I wanted to experience while here in San Antonio for such a great event.

Great

Great

It’s was good as far as the location The environment was lack of energy

The room was not necessarily dirty but it just was not up to part. The refrigerator was very old and had rust all over the front, from top to bottom. The microwave was very old. The tub in the bathroom had a piece missing from it, which also had that old rust on it. Sink in bathroom was some what coming apart. Defiantly wasn’t comfortable bathing. The smoke alarm also went off early the next morning. I would return. The hotel defiantly needs to be updated. In there were barely any channels to watch on tv.

The room was not necessarily dirty but it just was not up to part. The refrigerator was very old and had rust all over the front, from top to bottom. The microwave was very old. The tub in the bathroom had a piece missing from it, which also had that old rust on it. Sink in bathroom was some what coming apart. Defiantly wasn’t comfortable bathing. The smoke alarm also went off early the next morning. I would return. The hotel defiantly needs to be updated. In there were barely any channels to watch on tv.

They didn’t help

They didn’t help

If you arrive after hours, they do not Mann the lobby desk overnight. Secondly if you leave your room key in the room when you’re checking out, you can’t get out of the gate and have to have the lobby. Let you into the gated fence. I understand the safety concerns, but we might need to think through better ways to do that because how am I supposed to use my key to get into after I’ve already checked out unless I’m keeping the key and I don’t wanna do that. It’s just weird

If you arrive after hours, they do not Mann the lobby desk overnight. Secondly if you leave your room key in the room when you’re checking out, you can’t get out of the gate and have to have the lobby. Let you into the gated fence. I understand the safety concerns, but we might need to think through better ways to do that because how am I supposed to use my key to get into after I’ve already checked out unless I’m keeping the key and I don’t wanna do that. It’s just weird

Nothing.

Nothing.

Good place but roaches come out from behind the tv and went to report to front office and was closed So just left ad took a lost on my money. Also had bug problem idk if building has bug issue

Great Nothing

Cockroaches in the room,bugs on the beds ,dirty and sticky floor on room

Cockroaches in the room,bugs on the beds ,dirty and sticky floor on room

it stinked really. bad and there was roaches and hair and omg horrible !

it stinked really. bad and there was roaches and hair and omg horrible !

Terrible service., NOT RECOMMENDED. Check in hours 3:00 pm to 2:00 am ,I was there at 1:00 am trying to check in and nobody was there. Trying to call and they never answered. And they charged me anyway!!!

Terrible service., NOT RECOMMENDED. Check in hours 3:00 pm to 2:00 am ,I was there at 1:00 am trying to check in and nobody was there. Trying to call and they never answered. And they charged me anyway!!!

Good place

Good place

It's clean inside the room but very bad service the staff are very rude tje beds are bad the ac doesn't work.

It's clean inside the room but very bad service the staff are very rude tje beds are bad the ac doesn't work.

The hotel is old and dirty it has a humid smell and everything is old and dirty.

The hotel is old and dirty it has a humid smell and everything is old and dirty.

It was comfortable and cozy, the front desk staff was a bit rude, because we couldn't get the room door open. But it was resolved.

It was comfortable and cozy, the front desk staff was a bit rude, because we couldn't get the room door open. But it was resolved.

Cheaply built rooms. Floor felt like plastic. Mismatched furniture. Musty smell. Will not stay again

Good

Good

The sheets were dirty and the toilets were flooded

Decent for the price.

Decent for the price.

Smell to cigarettes the room

Smell to cigarettes the room

Todo bien esta calmado y seguro

Todo bien esta calmado y seguro

Todo bien limpio un ambiente agradable mi carro estuvo bien asegurado no paso nada malo no uvo ruido un ambiente tranquilo.

Todo bien limpio un ambiente agradable mi carro estuvo bien asegurado no paso nada malo no uvo ruido un ambiente tranquilo.

No coffee pot, shower was not working properly, being elderly,had a hard time going in and out of the shower had to climb over the bath tub, couldn't connect to the WiFi ?..

The privacy No breakfast

There is an option for you to park your vehicle behind a gate that requires card key access. I checked in and immediately discovered that the toilet was broken. I had to speak to two separate individuals over the span of three days just to get it fixed. The “full kitchen” that this location claims to have is a sink, a stove top, a rusted refrigerator, and a microwave (no utensils, no pots, no pans) The “free wifi” they claim to have is not free, and if you do succeed in connecting to the WiFi you get kicked off 10 minutes later. To top it off, the entire time I was there not one staff member came to clean the room, replace the towels, or toss the trash, I was informed by the woman who checked me in that “we don’t do that here”

Rented a room for a 21 and older event. Took a Lyft all the way downtown just to notice that I did not have my ID. Had to go all the way back and was stopped by Destiny on the way in. She stated “I think I kept your ID, I have a bad habit of doing that.” I was in my room for at least an hour before I left. She did not call my room or bring it up to me. Tried to talk to the manager Jose the next day and inform him that his employee was incompetent but he was apparently too busy to talk to me. Made his other employee tell me that it was just a mistake on Destiny’s end. Do not stay here ever. They do not care about their guests.

Rented a room for a 21 and older event. Took a Lyft all the way downtown just to notice that I did not have my ID. Had to go all the way back and was stopped by Destiny on the way in. She stated “I think I kept your ID, I have a bad habit of doing that.” I was in my room for at least an hour before I left. She did not call my room or bring it up to me. Tried to talk to the manager Jose the next day and inform him that his employee was incompetent but he was apparently too busy to talk to me. Made his other employee tell me that it was just a mistake on Destiny’s end. Do not stay here ever. They do not care about their guests.

Commode didn’t work there was black mold on the restroom ceiling, hair in the shower wouldn’t recommend or stay there ever again.

Commode didn’t work there was black mold on the restroom ceiling, hair in the shower wouldn’t recommend or stay there ever again.

Were people smoking everywhere, this hotel had cockroaches .

after staying 7 nights still NO ACCESS CODES for WIFI, towels not exchanged, bed linens not exchanged, small gate does not open with card, I called 36 hours ahead to cancel the last night and was told I would not get refund. I found several roaches after day 5 in the room.

after staying 7 nights still NO ACCESS CODES for WIFI, towels not exchanged, bed linens not exchanged, small gate does not open with card, I called 36 hours ahead to cancel the last night and was told I would not get refund. I found several roaches after day 5 in the room.

No wifi ACCESS CODES ,

No wifi ACCESS CODES ,

ok.

ok.

It’s was horrible. NO COFFEE!!! Beds & pillows were like cardboard. Rude desk people. No way to cook anything yet it had a couple burners. Worst hotel I’ve ever been in.

It’s was horrible. NO COFFEE!!! Beds & pillows were like cardboard. Rude desk people. No way to cook anything yet it had a couple burners. Worst hotel I’ve ever been in.

Great place

Great place

Great customer service

Great customer service

Old

Old

Safe and quiet

Safe and quiet

The staff came in at midnight no knock or warning ! Very unprofessional even stopped by twice in the morning to ask if we were going to extend our stay early morning way before check out time! Mind you we were asleep with an infant!

The staff came in at midnight no knock or warning ! Very unprofessional even stopped by twice in the morning to ask if we were going to extend our stay early morning way before check out time! Mind you we were asleep with an infant!

Fair for the price, everything works

Fair for the price, everything works

Terrible night service. The lady acted loke she was the owner and room was roach infested

Terrible night service. The lady acted loke she was the owner and room was roach infested

Staff was very friendly! It appears they are working very hard for guests to have a good stay. It was mostly clean, but there are a very stains that should be addressed. Also, most things are in working order, but the walking gate from outside the fence to the front door was not working.

Staff was very friendly! It appears they are working very hard for guests to have a good stay. It was mostly clean, but there are a very stains that should be addressed. Also, most things are in working order, but the walking gate from outside the fence to the front door was not working.

That toiletry was broken couldn’t flush they came to check it out come to find out it was still non function

That toiletry was broken couldn’t flush they came to check it out come to find out it was still non function

The room had a horrible odor and so did the hallways. The microwave oven did not function. The beds were not comfortable and housekeeping did not clean our room or give us fresh towels. I will not stay there again.

The room had a horrible odor and so did the hallways. The microwave oven did not function. The beds were not comfortable and housekeeping did not clean our room or give us fresh towels. I will not stay there again.

Stayed here 4 nights and they were not good. The hallways stank, the beds were uncomfortable and made alot of noise when moving, the people on the room on top of us made so much noise running around that we had a hard time sleeping, the floor in our room was sticky, the water at the shower kept switching between hot/cold every couple of seconds, our room was right next to the expressway and we heard traffic all night,Overall the stay was not good.

Stayed here 4 nights and they were not good. The hallways stank, the beds were uncomfortable and made alot of noise when moving, the people on the room on top of us made so much noise running around that we had a hard time sleeping, the floor in our room was sticky, the water at the shower kept switching between hot/cold every couple of seconds, our room was right next to the expressway and we heard traffic all night,Overall the stay was not good.

Nice

Nice

We were given a room that the door didn't close not unless it was force to close. My husband had to push the latch to force the door to close and he cut his finger. I reported the incident to front office. I asked for a few band aid because the bleeding won't stop and asked to change rooms.

We were given a room that the door didn't close not unless it was force to close. My husband had to push the latch to force the door to close and he cut his finger. I reported the incident to front office. I asked for a few band aid because the bleeding won't stop and asked to change rooms.

Good

Good

Good

Good

I want my money back

I want my money back

John at the front desk was amazing. We switch room 3 times, because the first room had toilet and shower issues. The second room had legit bed bugs crawling in the floors when we turned the lights on. Very uncomfortable stay. Would not stay and woodsuites again. The halls smelt like dogs and cigs. The hotel is very run down. But John was amazing and helped us through it all. Very good employee but just a horrible building.

John at the front desk was amazing. We switch room 3 times, because the first room had toilet and shower issues. The second room had legit bed bugs crawling in the floors when we turned the lights on. Very uncomfortable stay. Would not stay and woodsuites again. The halls smelt like dogs and cigs. The hotel is very run down. But John was amazing and helped us through it all. Very good employee but just a horrible building.

Maid-service 😇

Maid-service 😇

Muy limpio los cuartos Muy seguro el parking

Muy limpio los cuartos Muy seguro el parking

Unfortunately found few bugs in the room I stayed in. Tv wasn’t working which I call reception and they said they would take a few mins to assist us. An hour went by ..called again and apologized they forgot but would be there in a min. Never came.

Unfortunately found few bugs in the room I stayed in. Tv wasn’t working which I call reception and they said they would take a few mins to assist us. An hour went by ..called again and apologized they forgot but would be there in a min. Never came.

We seen many roaches in the room. Wasn’t very clean.

We seen many roaches in the room. Wasn’t very clean.

Facility needs to be exterminate. Baby roaches in room.

Facility needs to be exterminate. Baby roaches in room.

I opened the refrigerator and there were roaches inside and a crushed Roach in the door, I would not recommend this hotel to anyone I wish I could get my money back.

I opened the refrigerator and there were roaches inside and a crushed Roach in the door, I would not recommend this hotel to anyone I wish I could get my money back.

No front desk attending

No front desk attending

Room floor was dirty with old hair ties, hair and dirt in bath tub, bathroom vent full of dust. Toilet was clogged when got in room good thing we only needed the room a few hours to sleep for the night and my little is still in diapers. Fence Gate to get into parking lot not working so had to use drive thru gate to walk to gated parking lot.

Room floor was dirty with old hair ties, hair and dirt in bath tub, bathroom vent full of dust. Toilet was clogged when got in room good thing we only needed the room a few hours to sleep for the night and my little is still in diapers. Fence Gate to get into parking lot not working so had to use drive thru gate to walk to gated parking lot.

Good

Good

It was a good stay

It was a good stay

We only stay one night after visiting family, but for the price it was right. Is a good condition place.

We only stay one night after visiting family, but for the price it was right. Is a good condition place.

💯

💯

Everything was great

Everything was great

People were great

People were great

The hotels were all booked for a huge festival. I chose this hotel and the hotel smelled as soon as we entered to check in. The room was dirty and smelled like cigarettes. The bed had a long hair in, however the cleaning lady was nice enough to give us a fresh sheet for the bed. After Lysoling the whole room the stench of cigarettes was still there. After spending one night there and packing up we even saw a roach. Needless to say we will not stay there again.

The hotels were all booked for a huge festival. I chose this hotel and the hotel smelled as soon as we entered to check in. The room was dirty and smelled like cigarettes. The bed had a long hair in, however the cleaning lady was nice enough to give us a fresh sheet for the bed. After Lysoling the whole room the stench of cigarettes was still there. After spending one night there and packing up we even saw a roach. Needless to say we will not stay there again.

No toiletries, rouches in the room, elevator did not work all the time and had to use stairs, and checking out was not easy.

No toiletries, rouches in the room, elevator did not work all the time and had to use stairs, and checking out was not easy.

Faucets were broken, couldn't take a bath as the faucet was set to shower and could not release. Air conditioner was cool and not cold.

Faucets were broken, couldn't take a bath as the faucet was set to shower and could not release. Air conditioner was cool and not cold.

Había cucarachas en la habitación . Además que tardaron demasiado en darnos la habitación. La necesitábamos rápido llegamos 12 am después de manejar 16 horas y tardaron 40 minutos en entregarnos la habitación

Había cucarachas en la habitación . Además que tardaron demasiado en darnos la habitación. La necesitábamos rápido llegamos 12 am después de manejar 16 horas y tardaron 40 minutos en entregarnos la habitación

Stay was good. Property was ok.

Stay was good. Property was ok.

I was skeptical about staying here because of the reviews about roaches and the reviews were correct….there were in fact small roaches in our room. I saw 2 immediately upon arrival near the bed and several in the restroom. Otherwise seemed fairly clean and staff was nice. Also no hand soap for washing hands, only a small shampoo bottle

I was skeptical about staying here because of the reviews about roaches and the reviews were correct….there were in fact small roaches in our room. I saw 2 immediately upon arrival near the bed and several in the restroom. Otherwise seemed fairly clean and staff was nice. Also no hand soap for washing hands, only a small shampoo bottle

First room didn't have a working toilet or tv. We got moved, 2nd room was good at first, saw a tiny roach in the bathroom, didnt think anything of it. When getting ready to go to bed we saw another roach and a bigger one at that on the head board of the bed. Then another one. Went to complain and all she wanted to do was spay medicine and not move us. Ummm, no. We got moved rooms and on another floor at that and there were roaches in there as well. We went to complain again and the lady called her boss and had her on speaker. She told me we were not a good fit for them and that she was going to give me a refund and we had to leave. This was at 11:30pm. We we're so frustrated and upset. She even told me that she would call the cops on us if we didnt go. The worst experience and hotel we have ever stayed in.

First room didn't have a working toilet or tv. We got moved, 2nd room was good at first, saw a tiny roach in the bathroom, didnt think anything of it. When getting ready to go to bed we saw another roach and a bigger one at that on the head board of the bed. Then another one. Went to complain and all she wanted to do was spay medicine and not move us. Ummm, no. We got moved rooms and on another floor at that and there were roaches in there as well. We went to complain again and the lady called her boss and had her on speaker. She told me we were not a good fit for them and that she was going to give me a refund and we had to leave. This was at 11:30pm. We we're so frustrated and upset. She even told me that she would call the cops on us if we didnt go. The worst experience and hotel we have ever stayed in.

The lobby area was hot as well as the elevator, there were holes in the walls, and roaches crawling around the room.

The lobby area was hot as well as the elevator, there were holes in the walls, and roaches crawling around the room.

Would recommend if you’re seeking an extended stay. As they do provide stove, refrigerator, etc.

Would recommend if you’re seeking an extended stay. As they do provide stove, refrigerator, etc.

Dirty staff bad coustmer service

Dirty staff bad coustmer service

The Staff at Front Desk was very considerate and pleasant to us

The Staff at Front Desk was very considerate and pleasant to us

Great place to stay

Great place to stay

2 roaches as soon as I walked inside my room

2 roaches as soon as I walked inside my room

All went well

All went well

Great location. Good service , staff helpful

Great location. Good service , staff helpful

Beds were not comfortable. Door to the bathroom was cracked. No ice machine. Vending machine was broken.

This place seemed like a migrant stopping point.

Very noisy, not even a cortain, smelled like weed.

It was great

Not clean, bed almost broken, table broken, window blinds dirty and broken, restroom was the worst. Don’t ever come here. I told the front desk about it and he just said “oh, sorry no refunds” didn’t bother to have someone to clean. Worst hotel I’ve stayed at.

I didn’t like that the beds were too small. There wasn’t a pool. Overall everything else was good.

Chill

Manger needs classes on humanity and dealing with individuals with illness instead of being judgmental and letting her personal feelings interfere

I had to throw away the trash myself to the dumpster that was on the other side of the building. and these were indications of the front desk. Sheets were dirty and just one towel. Wow.

Professional friendly cleaning excellent helpful

Very limited service. Toilet wouldn’t flush. Shower had a running leak. Hotel has clean but poorly maintained. Desk personnel are friendly but hours are limited. Once you check in there are no refunds. There is a lot of noise from the road and the other guests. It was clean and I felt safe.

Place says pet friendly, when I went to check in they said only service animals were allowed. Then when I request a refund they rejected my request and charged me the full amount

Too many people outside

The place as showed is now how it looks in person… I am a woman and I felt very unsafe staying here, but that wasn’t the only thing there where ROACHES in the bed when we arrived I asked to change rooms they did so … just to get the next room and there where hairs all over the sink and dirty towels. I couldn’t even stay there for the night I have to leave and book another hotel at 1:30 am. So inconvenient, dirty, unprofessional, and rude staff I will never recommend this place and never come here again.

It was all good

The people who work here are rude and shady as hell.

when we got to the room, the bathtub was dirty, the refrigerator was dirty - there was no hot water at all. we left the water on for at least an hour. the lamp had no lightbulb (the only lamp in the room). the tv didn’t work. when we woke up in the morning to try and get some sort of shower in, there were bugs in the tub. i checked out after only being there to sleep for 6 hours and called the hotel to cancel and i wanted a refund for the rest of the nights. i had to go find another hotel at 6 am to get some sleep. when i called, the manager was so rude. she was no accommodating at all. she really did not care about the issues we had. i’m from out of town and was visiting and i will never stay there again. if you want to stay in a dirty motel, then stay here.

👍

Great service .. will definitely use this hotel again

Effective affordable clean quiet 🇲🇽⛪🎊✝️🙏

Nothing

Good people

Pleasure

For the price I was expecting less but I was very surprised and very pleased with this hotel. Aside from being able to hear the traffic off the highway our room was clean. It had a little bit of an odd smell but other than that room was very clean so was the restroom. No eeks or surprises. Bed was clean and free of any spots. I’d stay here again

Great environment

I don’t think I have anything good to say about this place. The guy at the front didn’t say much didn’t greet me just said “can I see your ID”. Gave me papers to sign and and my card. I had to ask him okay how do I get through the gate. Then I had to figure figure out what door to go in through that was closest to elevator didn’t even tell me my room numbe or which way was faster there was Noo communication. The room was dirty I was dusty, picked up a towel after I showered and it was nothing but dust, stains in the mattress blankets, restroom mirror and toilet disgusting . Just would never stay here again!!!!

This place is infested with roaches. Don't come here.

Nothing to say but enjoyed the stay friendly front desk service

We enjoyed the stay and have nothing bad to say

I like everything nothing negative

Safety and staff friendly . There's a little bit of roaches but love the stay

Room infested with roaches. Went to front desk and they said.. ohhh we know about it we just give you another room and try your luck....

Quiet and safe

My vehicle was towed to The Candlewood at a cost of 130.00, I think the date was Oct. 27, 2023. I was escorted off property on Oct. 30, 2023

My mind was in shock and I had the option of booking with the Motel 6 that is next door to The Candlewood. After the completed check in was confirmed, I was told that I could not stay because of a negative infraction on my history. This infraction was discovered using my Texas Identification.