WoodSpring Suites San Antonio North Live Oak I-35

very effective kitchen

Full of roaches. Staff is barely at the office. The whole place smells.

I did not eat breakfast there The staff was not very friendly or helping the rooms were not very clean. They were roaches in the room. There was no amenities. The carpet was sticky like they shampooed it and didn’t dry it correctly. The first room they gave me the TV was coming off the stand like completely broken. it was more like an apartment complex than a hotel. There was older people that were coming in and out with their stuff and it smelled like dog pee in one of the rooms there was people outside that were staying there long-term smoking marijuana. It was not a professional place at all.

Room is very bad rusted at corner. I would like to request return of 2 days pay

Dislike the place Elevator was dirty I reserved a non smoke room. And room stinks and also had cockroaches. Never coming back to this hotel.

Very helpful staff

It was filthy! Towels had hair stuck in between threads! Hair was everywhere in the restroom! So I'm assuming they didn't even do a proper clean! Sheets had stains in them! Honestly one of my top worse hotel stays! Front office leaves at 11 so you're screwed after that!!

It was nice . Nice workers .. nice guests.. it was quite. . The room was a gud size for the dollar. It's was cleanish not my kind of clean but it was manageable.. I always spray the room sheets where clean . Best part that air conditioning be pushing out ice cubes .. I love it. . Nothing

Initially the staff was pleasant. After check in, it went downhill! I walked in the room I wanted to leave but paid through a 3rd party app so there was no refund. The pet fee alone was ridiculous! $216 for 1 week! The room itself was very unclean. The bathtub looked barely cleaned out, the toilet had debris after a few days of use. The carpet had multiple stains that I could not tell if from pets or mainly people. Overall, the room looked dirty. I would not even eat in the that room! Wore shoes in the shower and around the room. The smell was pretty musty from carpet too. If most of the rooms looked like this, please pass if you can afford too. Housekeeping was biweekly if stay is extended. One staff member was rude when I requested a room change. Actually he ended up getting multiple complaints. The police where there twice in a 5 day period. Cheaper hotel prices should not be less kept in cleanliness. Do yourself a favor and steer clear!

Pleasant

Exceptional

The actual bed was really dirty. There even a piece of old shredded cheese under all the bedding. There was a roach in the room.

Bad

Tried to call the front desk for three straight days and no one ever picked up, voicemail was full.

Bad

Worst hotel I have ever stayed, whole hotel smells of smoke and a gym locker that has not been washed in 10 years, not to mention the black mold in the shower the dirt grime and dust at the top of the shower all the hand prints dirt and grime over all the walls my fiancé woke up with big bites all over his ankles. We immediately checked out the next morning but wouldn’t refund us the rest of the days cause they said it was a “promotion” when we booked so can’t do anything about it. If you need a room you’re better off sleeping in your car. The mattress’s they use feel like the bought them from Temu they are so thin and springs dig into your back.

No coffee no breakfast

No coffee no breakfast

Thank you! Great amenities. Very clean and staff is professional

No kitchen equipment, room smell terrible and no hot water

Rooms need to be clean better. it so sad

Then Jesus who does not speak very good English, the site manager in short, threw us out a day early and try to make excuses even to the point of calling the police to remove me, though I did not go inside the office and though I'm retired law-enforcement Just a very unprofessional experience on their part to include large foot and a half round circles of grime in the carpet filthy dirty on top of the refrigerator in the refrigerator stunk it was just a horrible experience. I would go anywhere but here Motel 6 is a much nicer state than this.

I did not like nothing. It smells like mole and nasty the bathroom was dirty and used, I will never go back there

I did not like nothing. It smells like mole and nasty the bathroom was dirty and used, I will never go back there

Very good

Wifi was absolute garbage, and the first room I had was infested with cockroaches. The staff was kind enough though to let me switch rooms so there's that.

There were no dishes in the room. No iron.No hair dryer. No coffee maker. No breakfast. No towels. No ice. No comforter on the beds. No wall outlets. No lamps.

Passable

The room was big Wrong room. Wasn’t very clean small TV n bad Oder

The room was big Wrong room. Wasn’t very clean small TV n bad Oder

The hotel was clean and the front desk associate was excellent with service. Will stay there again.

Nothing As soon as I walked in the hotel smelled really bad and the bed was old and uncomfortable, I didn’t even stay for an hour had to go and rent somewhere else, couldn’t stand the smell

Nothing As soon as I walked in the hotel smelled really bad and the bed was old and uncomfortable, I didn’t even stay for an hour had to go and rent somewhere else, couldn’t stand the smell

The room is infested; I was woken up by a cockroach crawling across my forehead. The bathroom was disgusting—the tub was covered in mold, grime, and peeling paint. It wasn't even white anymore. The floors were so filthy we were afraid to walk barefoot. The room also reeked of pet odors and was covered in animal hair, showing zero disinfection between guests. The bed was the worst part. The mattress is ancient and skeletal; I could squeeze it flat with one hand. We woke up in physical pain every day. On our last day, we stripped the bed and found huge brown stains and what was clearly dried blood on the mattress. No wonder we were itching all night. To top it off, the fridge made a mechanical screeching noise that made sleep impossible. This property is a legitimate health risk and needs to be shut down by inspectors. Save your money, your health, and your sanity—stay anywhere else.

Roaches everywhere, terrible condition, no staff is ever there, please avoid this property

Checked in and my room smelled like dog.The following night I found a roach on my bed.The toilet had a large stain and the painting was coming off the tub.

Staff was amazing, room was clean great space has stove & fridge great location lots of places to go grocery store and shopping near by Bed was very uncomfortable

Staff was amazing, room was clean great space has stove & fridge great location lots of places to go grocery store and shopping near by Bed was very uncomfortable

Rooms were clean and staff was amazing

I got what a thought was worthy of the price I paid no breakfast, hot water not hot enough,

I got what a thought was worthy of the price I paid no breakfast, hot water not hot enough,

Clean and quiet property. Awesome staff!

Disappointing

No hot 💦

Exceptional

Why stay if u can't use the kitchen. Stayed for a month and still had to use door dash

Exceptional

Its a horrible place to stay, I didn’t feel welcome cause no one was there to greet me. I had to call the customer service for help & they called property management to make them aware there was about 3 clients in the lobby waiting. I waited for about 25 minutes. Then once checked I get to my rooms and let me tell you it was the worse experience ever. My pictures will speak for themselves. I had to take my family & my business somewhere else. So much for my spring break getaway.

Disappointing

It was close to restaurants The odor, the carpet was to old, There were rusty parts in the bathroom, microwave, and refrigerator.

It was close to restaurants The odor, the carpet was to old, There were rusty parts in the bathroom, microwave, and refrigerator.

roaches inside the room, No one to help after 11PM. bad experience. Given room for 4 people while tower were there for two only. in experience

Nothing. It was dirty. The rooms were dirty. The whole place smelled bad.

Nothing. It was dirty. The rooms were dirty. The whole place smelled bad.

Even I already paid for , I don’t want I get sick after sleeping there one night.

Has cockroaches and the whole hotel smelled like cigarettes the beds were so uncomfortable and I don't recommend this hotel at all.

Very good stay

The most unacceptable motel accommodations we have ever experienced. The employee up front screamed at me when I asked for towels. He yelled that he had way too much going on to deal with me. I ran out of that trapped area. We were there due to an emergency or we would have left immediately. I reached out to corporate and I never hear back. None of my family will ever patronize these properties. This was aside from scurrying roaches, dirty room (the towels were to clean), we bought new towels, sheets and pillows at the Walmart and made the best of it without bothering the front desk. We should have called the police about the brutal explosion by this employee.

Cheap Dirty

Clean room and reasonable

Upon entering the hotel a strong smell of cigarette smoke filled the air. Upon entering the room a musty smell. The toilet constantly leaking. The refrigerator did work. But if you want to cook something better being your own pots, pans and utensils. The front desk does have them for sale. If your key doesn't work after 11 pm, no one is at the front desk to assist. The only items for use in the room is two bars of soap and two cups. They only replace towels after you have checked out. This hotel reminded me of a highrise motel 6. There will be no more stays at this brand of hotel for me, I would have to be in desperate need to stay at this brand. The staff was grouchy. I asked they cleaning lady for towels and she tried to give me a roll of toilet paper. When I told her no, that's when she understood and handed me the towels.

I would not stay here. This place was horrible! Roaches , not clean and not all what was advertised! The blanket had stains and the blinds had some kind of substance all over it. I didn’t even stay one night. Had to leave after killing three roaches.

Just a place to stay, nothing extra

Cleanliness

Our room smelled like feet really bad, but the staff was friendly and parking was safe.

I was giving WoodSpring a second chance because I had already had an issue with a different location

I was giving WoodSpring a second chance because I had already had an issue with a different location

Cleaning could be improve Floor in room not sweep and mop right. When i was coming out of the room i seen a gentleman moping in the hall. i notice noting was sweep there was dirt on the floor and trash. When i went back to the room the trash on the hall floor was still there put he mop ?

Cleaning could be improve Floor in room not sweep and mop right. When i was coming out of the room i seen a gentleman moping in the hall. i notice noting was sweep there was dirt on the floor and trash. When i went back to the room the trash on the hall floor was still there put he mop ?

Yes

Yes

Nothing it was dirty and trashy Everything

Horrible

Horrible

Roach infested motel. Very sketchy and the toilet started leaking the second we flushed it once

Roach infested motel. Very sketchy and the toilet started leaking the second we flushed it once

The room was decent and the price was good for the area of town

The room was decent and the price was good for the area of town

Bed was awful

Bed was awful

Wasn’t worth it Everything

The smell of cigarettes and grease

The roaches crawling all over the walls

The Front desk employee was super nicen The room was dirty. Elevator not working! and smel like cigarrates!

older hotel, it was clean, keep in mind, its a hotel where alot of blue collar men stay at. its not a hotel for families,

older hotel, it was clean, keep in mind, its a hotel where alot of blue collar men stay at. its not a hotel for families,

I had to change rooms because the first one had Roaches

I had to change rooms because the first one had Roaches

Location is good, traffic is horrible but that’s not fault to the hotel itself. Everything else, building is not kept up with, smells bad, roaches in room. I am telling you, please do not waste your money here no matter how convenient it may seem a studio 6 would be a better stay than here.

I was told I couldn’t get toilet paper until morning after being here 4 days and no room service. Was only given 2 towels in a room reserved for 3 people. Will absolutely never book here again. Hotel owner was rude and very obviously doesn’t know how to run a hotel!

I was told I couldn’t get toilet paper until morning after being here 4 days and no room service. Was only given 2 towels in a room reserved for 3 people. Will absolutely never book here again. Hotel owner was rude and very obviously doesn’t know how to run a hotel!

Nothing. They were not helpful at all I booked a suite and said pet friendly come to find out wasn’t. I asked for a refund they said they cleared the refund and I never received it at all Everything

Did you construction right now is extremely hard to get into the parking lot and locate especially at night and it was overall a wonderful experience the only dislike as far as the facility is concerned is the smell

As you enter into the building, something inside of your soul, screams out to you, that this is not the place to have a comfortable stay….

As you enter into the building, something inside of your soul, screams out to you, that this is not the place to have a comfortable stay….

The only thing to like was the toilet was new and flushed well. The hotel smelled of cigarettes smoke, weed, water damage, and other substances. The room we stayed in for only 4hrs was filled with mold and smelled of water damage (late night traveling). Pictures online and reviews are deceiving. Went to address the concern but front desk never answer.

The room smelled musky and a bit like wet dog. The bedsheets and towels had visible brown stains. My wife could not stop coughing once she was in the room. The front desk person was nice and friendly, but the cleanliness of the room was bad.

The room smelled musky and a bit like wet dog. The bedsheets and towels had visible brown stains. My wife could not stop coughing once she was in the room. The front desk person was nice and friendly, but the cleanliness of the room was bad.

Room was a little run down compared to the rest of the place, it smelled like smoke, no shampoo or conditioner, and last but not least poor wifi

Room was a little run down compared to the rest of the place, it smelled like smoke, no shampoo or conditioner, and last but not least poor wifi

Internet was down so took forever to get checked in. Was told that I could leave, come back, or call to get room. Or could get refund. Room absolutely stunk from previous folks cooking. And the hallway smell was overpowering with mint because they were trying to overcome the bad smell…

Internet was down so took forever to get checked in. Was told that I could leave, come back, or call to get room. Or could get refund. Room absolutely stunk from previous folks cooking. And the hallway smell was overpowering with mint because they were trying to overcome the bad smell…

Hotel over charged me then my quote on hotels

Hotel over charged me then my quote on hotels

My TV did not work, my phone was not working. There where insects running around in my bath room. I was woken by someone beating on my door looking for another person.

Great staff! Quan is AWESOME!!

Great staff! Quan is AWESOME!!

Staff has attitudes with you sometimes, the smoke alarms go off for no reason and are so loud, for myself who has a dog in the room. It causes them anxiety and lucky i happen to be there to get her out of there quickly. Theres no compassion from the staff that my dog is scared out of her mind as is shaken up. Also they advertise dogs are welcome but never mentioned there is a 200 dollar fee for them anywhere.

Staff has attitudes with you sometimes, the smoke alarms go off for no reason and are so loud, for myself who has a dog in the room. It causes them anxiety and lucky i happen to be there to get her out of there quickly. Theres no compassion from the staff that my dog is scared out of her mind as is shaken up. Also they advertise dogs are welcome but never mentioned there is a 200 dollar fee for them anywhere.

Staff was very friendly

Staff was very friendly

Cockroaches, peeling tub, ac needs cleaned, weak water pressure when flushing, nothing to cook with. No coffee pot or travel size toiletries.

Cockroaches, peeling tub, ac needs cleaned, weak water pressure when flushing, nothing to cook with. No coffee pot or travel size toiletries.

everything was fine but there is a roach problem

everything was fine but there is a roach problem

.

.

RUN don’t walk away from this location. Ghetto, unfriendly staff, threatening fights outside in the early morning, difficult to access entry, and they stole three nights from me (I was charged for a stay I never had). Roaches, dirty towels, and used bedsheets to top it all off. WORST experience. Do not book here.

RUN don’t walk away from this location. Ghetto, unfriendly staff, threatening fights outside in the early morning, difficult to access entry, and they stole three nights from me (I was charged for a stay I never had). Roaches, dirty towels, and used bedsheets to top it all off. WORST experience. Do not book here.

Excellent front desk morning staffing was great. There's nothing to report bad about this place

This company stole my money and charged my card for a stay I never had because the staff closed their counter before I could even check in. If you want a stay that smells like smoke, has ghetto fighting outside, and a raggedy stiff bed this is the place for you!

This company stole my money and charged my card for a stay I never had because the staff closed their counter before I could even check in. If you want a stay that smells like smoke, has ghetto fighting outside, and a raggedy stiff bed this is the place for you!

Clean the rooms. Provide more towels. Clean the rooms. Buy better sheets. clean the rooms.

Clean the rooms. Provide more towels. Clean the rooms. Buy better sheets. clean the rooms.

AC could've been better

AC could've been better

Went through 2 room changes due to 1) a bug crawled across and under the mattress and I couldn’t find it, 2) the AC was struggling in room two, 3) final room was really smoky even though it was supposed to be a non-smoking room. By the morning all my possessions smelled like I’ve been smoking for 12 hours straight and I am a “never smoker”, haven’t even ever tried it. The staff in the evening when I checked in, seemed annoyed by me having problems and he said he had other people to take care of. The staff in the morning did not even ask about my stay.

Went through 2 room changes due to 1) a bug crawled across and under the mattress and I couldn’t find it, 2) the AC was struggling in room two, 3) final room was really smoky even though it was supposed to be a non-smoking room. By the morning all my possessions smelled like I’ve been smoking for 12 hours straight and I am a “never smoker”, haven’t even ever tried it. The staff in the evening when I checked in, seemed annoyed by me having problems and he said he had other people to take care of. The staff in the morning did not even ask about my stay.

Privacy

Privacy

Clean

Clean

The whole experience was terrible. Waited about 20 minutes for front desk to come help check us in. Walked inside the first set of doors it smelled so strong of cigarette smoke went in the elevator it had a musty smell was very dirty even had spiderweb. The wouldn’t work finally worked. Used the restroom toilet didn’t flush properly. The room was dirty had a couple of dead roaches took off my shoes the floor was sticky dirty. Went back down to let them know, he was helping someone check in was told to wait a minute while he helped the other person, I said no I need to be helped rt now I have a place I have to go to, he attended me gave me another room Same senario. Except the door opened better and the toilet worked . We won’t stay there again

The whole experience was terrible. Waited about 20 minutes for front desk to come help check us in. Walked inside the first set of doors it smelled so strong of cigarette smoke went in the elevator it had a musty smell was very dirty even had spiderweb. The wouldn’t work finally worked. Used the restroom toilet didn’t flush properly. The room was dirty had a couple of dead roaches took off my shoes the floor was sticky dirty. Went back down to let them know, he was helping someone check in was told to wait a minute while he helped the other person, I said no I need to be helped rt now I have a place I have to go to, he attended me gave me another room Same senario. Except the door opened better and the toilet worked . We won’t stay there again

It was a last minute stay but I did not have enough towels and there is no one at the front office to help after a certain hour and tub do not look at clean at all. They could do a little better at cleaning the place. Another thing was that it smelled a strong odor of cigarette smoke and weed.

It was a last minute stay but I did not have enough towels and there is no one at the front office to help after a certain hour and tub do not look at clean at all. They could do a little better at cleaning the place. Another thing was that it smelled a strong odor of cigarette smoke and weed.

Nothing! Everything. All families with kids- steer clear from this hotel! From a mama of a 6 wk old and 1 year old to all the other mamas It was absolutely horrible and unsanitary. Staff was incredibly rude and they refuse to have customer service hospitality and hold to their policy of a refund. They basically stole our money! We have stayed at different locations of this hotel chain numerous times with no issue however this one location needs a wake up call. We literally walked in, got to our room and immediately came back down to request a refund as the room we walked into was not clean, dirt and dust all over counters, floor, bathroom, etc. bathroom had live bugs crawling all over the tub and sink and dead ones in the toilet with unclear water. The best part of it, although was when we went downstairs to get a refund, the employee refused to do so slammed the security door in my husband‘s face, even though we were polite about it and said we would have to take it up with management. I called management the next day and the manager even started to get salty with me stating I don’t need to be throwing out that they are not at the Health code standards and now he’s gonna have to type that in his report which I then replied to him I would be happy for him to do so we never got a refund and we never received any communication back. I will be reaching out to the property owners as well.

Quan at the front desk did an amazing job with helping me get checked in. He advised me on how to get the best price for my stay and has an outstanding personality. He’s very professional and made things as easy as possible. Room was clean the communication is stellar. I recommend this property it’s awesome. Gratitude to the staff for a wonderful transition.

Quan at the front desk did an amazing job with helping me get checked in. He advised me on how to get the best price for my stay and has an outstanding personality. He’s very professional and made things as easy as possible. Room was clean the communication is stellar. I recommend this property it’s awesome. Gratitude to the staff for a wonderful transition.

everything was fine except there were roaches and dead bugs in the bathroom

everything was fine except there were roaches and dead bugs in the bathroom

I think I over paid for the current condition and the quality of the room was not there!

I think I over paid for the current condition and the quality of the room was not there!

The semi-infestation of roaches/bugs in the rooms that obviously hadn’t been treated.

The semi-infestation of roaches/bugs in the rooms that obviously hadn’t been treated.

Water in the sink didn’t drain. Water in the shower never got hot. I have stayed here in the past and had a much better experience back then. The upkeep seems to be diminishing. A saw two roaches during my stay.

Water in the sink didn’t drain. Water in the shower never got hot. I have stayed here in the past and had a much better experience back then. The upkeep seems to be diminishing. A saw two roaches during my stay.

Lots of roaches. And I was only there for 12 hours.

Lots of roaches. And I was only there for 12 hours.

Staff was very friendly and accommodating. Property was very clean and the room amenities were great.

Staff was very friendly and accommodating. Property was very clean and the room amenities were great.

Left, did not stay for the two booked nights.

Left, did not stay for the two booked nights.

Unsatisfied

Unsatisfied

Its was descent for the price. The beds are not comfortable at all. Pillows were flat as pancakes. Saw a few roaches. The area was quiet and not alot of commotion. For the price not bad, just dont expect a lot with the room.

Its was descent for the price. The beds are not comfortable at all. Pillows were flat as pancakes. Saw a few roaches. The area was quiet and not alot of commotion. For the price not bad, just dont expect a lot with the room.

Ok

Ok

Quan was amazing and very friendly and helpful!

Quan was amazing and very friendly and helpful!

Upon entering our room, we were greeted with roaches on the couch, roaches on the wall, and a pillow with brown streaks ALL over it. We immediately left (wouldnt even set our bags down) and booked another hotel nearby. The kicker...when letting the hotel and expedia know, our refund has been denied! Even with photos! So not only is it absolutely disgusting, they dont care!! Do not book here!

Upon entering our room, we were greeted with roaches on the couch, roaches on the wall, and a pillow with brown streaks ALL over it. We immediately left (wouldnt even set our bags down) and booked another hotel nearby. The kicker...when letting the hotel and expedia know, our refund has been denied! Even with photos! So not only is it absolutely disgusting, they dont care!! Do not book here!

We had a good night rest and stay overall. The room is clean and decent. The front desk person Laquan is nice and helpful. Thanks.

We had a good night rest and stay overall. The room is clean and decent. The front desk person Laquan is nice and helpful. Thanks.

Just dirty hotel.

Just dirty hotel.

Everything was great but they had roaches and some of the bed sheets had stains and my door to room would not Lock when you closed it. I had to keep closing it very hard. Overall it if they get new bed sheets and have someone come pest control. The door can be fixed. Safe place but needs some work done. Overall everyone was amazing.

Everything was great but they had roaches and some of the bed sheets had stains and my door to room would not Lock when you closed it. I had to keep closing it very hard. Overall it if they get new bed sheets and have someone come pest control. The door can be fixed. Safe place but needs some work done. Overall everyone was amazing.

Super not good room nothing what the website pictures…….. back room super outdated……. Want my money back

Super not good room nothing what the website pictures…….. back room super outdated……. Want my money back

First and foremost the front desk closes at 11 pm so if you arrive late, good luck. The elevator was broken so not ADA compliant. The entire place smells like marijuana. The room is full of stains and what we realized was as mold. The toilet was broken and did not flush but the front desk wouldn’t fix because they were “closed”. The shower area completely damaged. Again, in horrible shape. Do not book this hotel. If it wasn’t almost midnight when we got the keys, we would have booked somewhere else. I hope hotels.com takes note of the condition of this location and drops them from their listing.

First and foremost the front desk closes at 11 pm so if you arrive late, good luck. The elevator was broken so not ADA compliant. The entire place smells like marijuana. The room is full of stains and what we realized was as mold. The toilet was broken and did not flush but the front desk wouldn’t fix because they were “closed”. The shower area completely damaged. Again, in horrible shape. Do not book this hotel. If it wasn’t almost midnight when we got the keys, we would have booked somewhere else. I hope hotels.com takes note of the condition of this location and drops them from their listing.

I booked a stay at this hotel because my friends were staying at a different location of the same hotel branch and it looked very nice. I was hoping it would be similar in quality since it was the same brand. Big mistake. I had to call someone to do my check in. The elevator wasn't working. The entire hotel had a urine smell. It didn't go away until the morning. My room was dirty. There was a roach crawling up the wall. Not of a lot of amenities in the room. Overall just a very bad experience..

I booked a stay at this hotel because my friends were staying at a different location of the same hotel branch and it looked very nice. I was hoping it would be similar in quality since it was the same brand. Big mistake. I had to call someone to do my check in. The elevator wasn't working. The entire hotel had a urine smell. It didn't go away until the morning. My room was dirty. There was a roach crawling up the wall. Not of a lot of amenities in the room. Overall just a very bad experience..

Staff was good,

Staff was good,

We had to pay extra for toilet paper, and for the lady to clean the room, its ridiculous that they charge $1.00 for toilet paper and $15.00 for someone to clean the room.

We had to pay extra for toilet paper, and for the lady to clean the room, its ridiculous that they charge $1.00 for toilet paper and $15.00 for someone to clean the room.

Quan was incredibly helpful with everything.

Quan was incredibly helpful with everything.

ROACHES!!!!!!!!!!!!! Worn and trashed out Customer Service was good.

ROACHES!!!!!!!!!!!!! Worn and trashed out Customer Service was good.

Was not pleased. Door would not latch to lock when shut. There was some construction or chaos upstairs and doors slamming all day and night. There was a thick curry smell throughout the hotel.

Was not pleased. Door would not latch to lock when shut. There was some construction or chaos upstairs and doors slamming all day and night. There was a thick curry smell throughout the hotel.

Quan was at the front desk and he was amazing, got me a room on first floor because elevator was not working.

Quan was at the front desk and he was amazing, got me a room on first floor because elevator was not working.

No elevator had to cancel it was raining had to look for another hotel

No elevator had to cancel it was raining had to look for another hotel

The floor in the room was lifted it smelled horrible for it being a non smoking room smelled like urine and wet dog mixed with cinnamon. The restroom was horrible and discussing.

The floor in the room was lifted it smelled horrible for it being a non smoking room smelled like urine and wet dog mixed with cinnamon. The restroom was horrible and discussing.

This property is old and smelled. The elevators did not work and could not accommodate someone's disabled such as myself. Call the hotel before arriving and the manager did not mention the elevator was broken. Dishonest about the property.

This property is old and smelled. The elevators did not work and could not accommodate someone's disabled such as myself. Call the hotel before arriving and the manager did not mention the elevator was broken. Dishonest about the property.

From the moment i step in the room i left the room.

From the moment i step in the room i left the room.

There was no elevator. Had a great kitchen. Quan has great hospitality talent. There is no shampoo.

There was no elevator. Had a great kitchen. Quan has great hospitality talent. There is no shampoo.

Elevator not working

Elevator not working

Excellent

Excellent

no contential breakfast. over all it wasn't great.

no contential breakfast. over all it wasn't great.

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Good for a night

Good for a night

I loved it

I loved it

I didn't like the fact I had to walk 4 flights of stairs elevator not working, Found cigarette butts behind night stand which implies room not cleaned

I didn't like the fact I had to walk 4 flights of stairs elevator not working, Found cigarette butts behind night stand which implies room not cleaned

Was pleasantly greeted by the gentleman at the front desk and check in was a breeze.

Was pleasantly greeted by the gentleman at the front desk and check in was a breeze.

Did not feel safe here. Cops showed up during our whole stay. The side doors didn’t work all the time to enter from. Saw a cockroach in the restroom and again by the stove. Cut my knee on the bed frame. I would not recommend for families with small children.

Did not feel safe here. Cops showed up during our whole stay. The side doors didn’t work all the time to enter from. Saw a cockroach in the restroom and again by the stove. Cut my knee on the bed frame. I would not recommend for families with small children.

The place smelled horrible. The entire hallway, the room, and the lobby smelled like cigarettes. The elevator was out of order and we had to climb up and down 4 flights of stairs. The beds were very uncomfortable. It seemed like they went to a Walmart and bought the cheapest mattresses known to mankind. You could feel the springs immediately. The AC didn’t look like it had been serviced in a long while. Hardly any air was coming from the unit. If we could’ve found someplace else to stay for the night, I would’ve. But we forcefully roughed through it and made it through the night.

The place smelled horrible. The entire hallway, the room, and the lobby smelled like cigarettes. The elevator was out of order and we had to climb up and down 4 flights of stairs. The beds were very uncomfortable. It seemed like they went to a Walmart and bought the cheapest mattresses known to mankind. You could feel the springs immediately. The AC didn’t look like it had been serviced in a long while. Hardly any air was coming from the unit. If we could’ve found someplace else to stay for the night, I would’ve. But we forcefully roughed through it and made it through the night.

I made a reservation for a friend at this hotel tonight. They closed the office at 11:00, my friend could not enter the hotel, I called their phone number but they did not answer, even though I paid my money, my friend could not stay at the hotel. It's a terrible hotel and I want my money back

I made a reservation for a friend at this hotel tonight. They closed the office at 11:00, my friend could not enter the hotel, I called their phone number but they did not answer, even though I paid my money, my friend could not stay at the hotel. It's a terrible hotel and I want my money back

The front desk person so rude, hallways so dirty and smell so bad all inside and out of the room. Not recommended at all!

The front desk person so rude, hallways so dirty and smell so bad all inside and out of the room. Not recommended at all!

I booked a room, paid for it and was told they didn’t have me in there system and that regardless I wouldn’t be able to book a room because they were full

I booked a room, paid for it and was told they didn’t have me in there system and that regardless I wouldn’t be able to book a room because they were full

Jenny at Front Desk is Super Nice.

Jenny at Front Desk is Super Nice.

I really enjoy staying here. The front desk people went above and beyond to assist me. You can’t buy that level of customer service.

I really enjoy staying here. The front desk people went above and beyond to assist me. You can’t buy that level of customer service.

The stay was ok.. if your looking for a clean affordable place to sleep and shower then this is the place . But Bring your own toilet paper. There was only one roll for 3 people and 3 night stay.. SMH .. I asked for 2 rolls and they said they don't give out Toilet paper.. so I had to drive to Target to buy some. Other then that the morning staff was nice and helpful.

The stay was ok.. if your looking for a clean affordable place to sleep and shower then this is the place . But Bring your own toilet paper. There was only one roll for 3 people and 3 night stay.. SMH .. I asked for 2 rolls and they said they don't give out Toilet paper.. so I had to drive to Target to buy some. Other then that the morning staff was nice and helpful.

Super easy check in. Unfortunately the elevator was broken so you had to use the stairs to be able to go to your room. Other than that, overall okay.

Highway robbery out here folks and most of them don't want to look that finger to put in any type of work.They'd rather make excuses for themselves and why they can't, but never offer up a resolution of what they could do

Great price, great accomodations. Plenty of things close by to do and see. Quan was awesome and went above and beyond for my girlfriend.

Ended up not staying elevator was broken and furniture /bed etc not very good

This is a terrible place to stay. Very old and smelly. Stains everywhere and toilet was leaking water had to fix every time. Terrible entrance and even dangerous with the construction around it. Paid over $150 for this is shocking to say the least. I've stayed other places for less than that and was in much better condition.

Staff was horrible bad manners! I need a refund! My poor kids had to sleep in the smell of smoke ewl!! Disgusting place they should shut it down!

Unpleasant smell and just entering the room i killed a roach. Tub was dirty and water leaking.

Elevator was broken place in disarray

Don't bother staying here. We got to the hotel about 9pm at night, for a 1 night stay, after a long day out and about. We checked in and were not in our room even 30 seconds when we left and refused to stay the night. When we walked into our room, it had small roaches, dead and alive, covering the walls and floor

No comments

Super dirty

You need to take this off your site was infested with roaches and smelt like roaches and the beds where more like a cots than a bed with plastic and it was a nightmare I would of checked out earlier but had no where to go

This property is not at all as depicted on the booking site. The entire place smelled like cigarette and marajuana smoke. There were pets running around inside off leash, damp dingy poor air circulation and it was apparent the staff used strong products in efforts to mask the stench

Location was convenient. Construction on I35 was a pain.

The entire building smelled of marijuana as soon as you pass the lobby doors. The room was okay but I found trash on the carpet that was not picked up, two roached crawling on the walls and the bathroom smelled like urine. The tub was also dirty so I had my kids step on a towel while they showered.

It was quiet.

The heater was very noisy, vibrating cover.

It was good

Quan was exceptional. He had great energy, very positive and made sure me and my Wife had a great stay for Valentine’s Day weekend. 5 stars for Quan!

My husband, I and our 9 month old went on a small getaway. We got to the hotel and immediately was hit with cigarette and another type of smell. We thought maybe it was just because it was close to the door and our room would be different, since we did choose a non smoking room. Our room was not better. The outdoor of the hotel is deceiving, it looks clean and new, but once you go inside everything is old and dirty. We lasted at most 1 hour and decided to book a different hotel. On the way down to turn in our keys and leave, there was a woman with us in the elevator and she threw up and walked out of the elevator like nothing. I would definitely not recommend this nasty hotel.

No recomiendo este hotel!!! Lo único positivo fué el joven que me ayudó a hacer el check in, mi familia y yo tuvimos una experiencia horrible durmiendo con cucarachas, la cocina no servía y no pudimos cocinar nada de lo que llevamos, lo cual fué mas gasto en nuestro viaje que no esperabamos, nadie fué a limpiar, huele horrible a cigarro y a humedad, las camas no son como se ven en las fotos, el baño sucio, el aire acondicionado sucio, todo el cuarto tenía polvo y nos enfermamos de alergia, no entiendo como pueden rentar cuartos en esas condiciones tan terribles, la única razón por la que no nos fuimos es porque no habían mas hoteles disponibles, pero si no quieren enfermarse y gastar mas dinero, no vayan a este hotel!!!

Wouldn’t take a shower in that room tub wasn’t dirty just old and rusty grossed me out.

It was clean and had a good price

The guy at the front desk was just terrible and acted like I was bothering him by paying waaaayy too much for the trash pile of a hotel that this place presents. I don’t think this place has ever been cleaned, smelled of rotten garbage and marijuana, most of the clientele looked as if we were at a homeless shelter, the WiFi doesn’t work, the rooms are gross and uncared for, I wouldn’t have paid $10 for this place, they should burn it to the ground and call it a day

Other than that, it was clean, I felt safe with my kids, and the kitchenette looked good, although we only used the fridge. Beware that the hotel can be difficult to get to, especially with the insane amount of construction that is currently going on in the area (both 1604 and 35).

The front desk clerk was really nice, that’s about all I can say was good about my stay. The place was roach infested and whoever the house keepers are needs to be fired due to the lack of cleaning. My bed sheets were dirty and the tub was dirty. The place was a last minute choice trust me I will never stay there again.

It was okay

I stayed for 6 days one occupant and initially when I checked in the process checking in was okay , the room had roaches not everywhere but was definitely present some were killed on the wall. Bed quality was okay .

The place smelled bad. Roaches everywhere. Bathroom discusting and the bed was so uncomfortable I woke up with severe back pain. I'll never stay there again

The fire alarm in my room was flashing the whole time, hot water didn’t work, and when I called downstairs to address the issues I was given the run around.

Very quiet and really close to shopping centers and restaurants.

It was very dirty and stunk

Needs an owner who cares abt their customers

This was a need when I got sick driving home. The room was extremely nice, considering price I paid. Can’t remember his name but the check in person (who lived in Seattle previously) was extremely nice & welcoming. I also have a service dog & I LOVE they had a magnet to display. Definitely would recommend. Better than expected when you’re on a tight budget.

Leaving that Friday morning a smashed roach was by the elevator.

The room was very disappointing.

I loved the fact that they offered a floor dedicated to those who smoke. The room had plenty of space as well as the bathroom which i loved. The only thing was the shower did not have hot water.

Real good 👍

The people that works there were extra super nice.

Great place and great price

Helpful

No reception area if waiting for a ride. Considering cost of room, it was understandable. Great place to stay. If you bring your own kichen supplies it has a big fridge, sink, microwave, and stove top.

DO YOUR SELF A FAVOR AND DO NOT BOOK AT THIS HOTEL.

Complete dump. Only nice thing about this place was the friendly service at the front desk. The place reeks of weed and cigarettes smells and very loud guest throughout the building. After checking in, and going to the floor of room, people are hanging out in the hallways as if they are at a shelter. Heard loud banging coming from another room. Saw a man peeking into cars, a man walking his barking dog. I left within a half hour of checking in because i didn't feel safe. Was trying to add a photo but it would allow me too.

I booked with Hotels.com and had travel insurance through Indeed. I was charged for both nights! Hotels.com said they would handle the situation. I just received an email from them that said there was nothing they could do. Indeed was equally worthless! I will NEVER book with them or get travel insurance with them again. If you are thinking of booking a Woodbridge Suites room, please reconsider!

Very kind staff!

This place is not good for staying with family.Smells very bad and not clean

The pictures are not accurate to the room. The room was infested with roaches and smelled like old urine. Furniture was threadbare and uncomfortable. Service was very poor as well.