Tru by Hilton San Antonio North

Wonderful stay with my family, we enjoyed the breakfast and beautiful hotel.

Great place to stay. Clean and well mantained.

100

Rooms was very clean and tidy. They offer a decent breakfast.

The price per night might make you think hmmm let me stay here.. but don’t. It’s not worth your piece of mind and safety.

But we woke up to find the passenger window of our rental car smashed while it was parked in the hotel parking lot. There was already a police report left on the windshield, and we had to spend our morning dealing with the police, the rental company, and arranging for another vehicle. After that, we understandably did not feel safe leaving the replacement rental car in the same parking lot for another night, so we decided to check out early. The hotel still refused to refund the unused night and showed very little concern for what we had just experienced. I understand the hotel cannot guarantee that a crime will never happen on its property, but the way management responds absolutely matters. We were already stressed and shaken, and instead of receiving compassion or any meaningful assistance, we felt brushed off. The break-in was upsetting, but the hotel’s response made the experience even worse. We will not stay here again and cannot recommend this property.

Multiple cars were broken into, not enough security

Clean

Customer Service and location N/A

Wifi is NOT free as advertised. You have to be a member. The air conditioning in both rooms were not working properly

Love the location Should have a pool on the roof or a pool in general in this 100° Texas heat!! Only reason I didn’t give it a 10/10

The place was dirty. Restrooms had lots of mold and the walls had a lot of stains on them. They were doing some kind of construction that wires were all over the floor. No caution signs whatsoever.

Nice staff No pool

The location is excellent there is plenty around whether it be food, shopping or attractions! The staff was super nice and helpful! The inside isn’t what you expect it’s fun and modern. The pillows were all very squishy, there was no firmness to them so I didn’t sleep my best at all. Also no pool? A pool would’ve made up for the pillows

Contacted hotel that we would arrive late and staff were very accommodating. Great parking. Comfortable room.

Loved the aesthetics and location of the property. The staff was very nice. The room had an electronic window blind that was not working. It was stuck on one setting and we couldn’t lower it or raise it. Also, the AC was not working in the gym or hallway to our room.

Value: The pricing was exactly right for what we got. No surprises, no feeling like we overpaid — just a fair rate for a solid stay. Cleanliness & Comfort: The room was extremely clean and comfortable, which made a real difference after a long day of wedding festivities. Everything felt well-maintained and inviting. Overall: For anyone attending an event near the JW Marriott, this hotel is a smart, comfortable, and affordable option. We'd absolutely stay here again.

Nevera y TV no funcionaban

Clean room, comfortable bed. Breakfast was adequate. Booked a king room with a 10 pm check-in, but when we arrived were told that they were out of the king rooms, but she would "comp us 2 queens at the same price". Two queens were already the same price and we didn't need 2 queens for the two of us. The room was fine, but it was the idea that we did not get what we booked.

Good