Holiday Inn Express & Suites San Antonio - Frost Bank Ctr

All

All was well with the exception of the elevator not working. Staff was apologetic for the elevator issues.

The staff, The one gentleman at the front desk was nice and helpful. The General Manager, was rude and had an attitude. She was nice until I engaged with her and had questions. She has triggers apparently and does not handle situations in a professional manner. The room was extremely humid. The air conditioning or the vent in the bathroom wasn't working correctly. I brought it to the manger's attention. She sent someone to inspect. Dirty shoe prints were left on the bath tub. Very unprofessional. I stayed Monday - Friday and wish I would have changed hotels on the first night.

Breakfast was great and the staff were amazing but the bed was horrible. Made my back hurt terribly

The hotel was clean, the staff was very accommodating and friendly, and the breakfast was very good

The breakfast was great. The gym was even better!

The room had a musty smell and hot water stopped working after approximately 4 minutes.

I was not happy with checking out, they would not provide me with a receipt for the stay or the $50 per night deposit. Because I booked through here (a third party).

Everything was excellent from check in to check out. The room was beautiful and beds comfortable. It was a short overnight stay but very refreshing!!! Would highly recommend this hotel and will be returning myself. The location and surrounding stores and restaurants are also excellent!! May God continue to Bless the Hotel, it's Staff and Guest!!

Thank you! Great place to stay

The rooms smell musty and they are very humid and have a funny smell to them. You can hear the traffic from the freeway as if there are no walls. Management is not helpful and they are very rude. I couldn’t sleep because of how loud the traffic was. Was one of the worst nights. Elevators are hot and look very old.

This was my second stay at this location and it’s my first choice to stay in San Antonio. It is immaculately kept and the staff is very helpful and friendly. Great breakfast too! Very convenient to Freeman Coliseum. Highest possible recommendation.

The location was great, it was well within city and the direction to our next destination. Breakfast was good, not great - I believe we had walked towards breakfast between 8-9, and sausage was dry and hard, eggs were barely warm and very dry, biscuits were hard,refill for coffee creamer took some time. Other than that we enjoyed our stay, would defiantly be adding this location to our go to list if we are ever in the area again. As stated above, just breakfast could improve some. Availability was there, but not very "fresh" as one would hope. Conditioner bottle seemed semi empty, and would not pump much out.

Exceptional

Very close to the Alamodome but still in a quiet area, away from the big traffic and congestion area. Easy to find but have to take exit south of the hotel and double back through the neighborhood to get to the entrance. Just be aware of that. That is done with fencing against the neighborhood side for safety, I understand. Nice staff, great breakfast. All appreciated.

We love the location

Exceptional

Excellent breakfast

Easy to get to. And quiet. Everything was good.

All staffs were extremely helpful and kind!