Holiday Inn Express & Suites Salisbury by IHG
About Holiday Inn Express & Suites Salisbury by IHG
Featuring 3-star accommodations, Holiday Inn Express & Suites Salisbury by IHG is located in Salisbury, 28 miles from Charlotte Motor Speedway and 28 miles from Lowes Motor Speedway. Located around 28 miles from Great Wolf Lodge Charlotte Concord, the hotel is also 30 miles away from Davidson College. The hotel has an indoor pool and a 24-hour front desk and free WiFi throughout the property. At the hotel, rooms are equipped with a desk. Complete with a private bathroom equipped with free toiletries, the rooms at Holiday Inn Express & Suites Salisbury by IHG have a flat-screen TV and air conditioning, and some rooms contain a seating area. Guest rooms will provide guests with a fridge. The accommodation offers a buffet or American breakfast. Concord Regional Airport is 25 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Café / coffee shop
- Business center
- Dry cleaning
- Self-service laundry
- Luggage storage
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel generally receives positive reviews for its cleanliness, comfortable rooms, and friendly staff. However, there are recurring complaints about noise, either from other guests or traffic, and some issues with maintenance and cleanliness in certain rooms.
- Cleanliness of the hotel and rooms
- Comfortable beds and rooms
- Noise disturbances from other guests or traffic
- Maintenance and cleanliness issues in some rooms
- 3.5/5
Good
- 4/5
AND, the outside doors are supposed to be unlockable using your room key. Nope, the room keys did not unlock the outside doors. Very annoying.
- 4.5/5
Superb
- 5/5
We stay here often when visiting family in Salisbury. Mitch @ the front desk recognizes us upon checking in, which was nice. The lady who does the breakfast is very nice. Breakfast has 2 types of omelette, bacon, turkey sausage, sausage and gravy, and a machine that makes pancakes, as well as juice, bread, fruit. Rooms overlooking the back of the property can be noisy bc of the interstate running behind it. Parking is free and the room itself is nice
- 4.5/5
I liked everything. The bathroom needs a little upgrade
- 4/5
The pool and the room was nice and clean Nothing
- 5/5
It was nice
- 5/5
It was nice
- 5/5
As usual at Holiday Inn Express, our room was very clean! Our room was very spacious and the bathroom was very nice!
- 3/5
Location and inside pool for my daughters pleasure Breakfast and price of stay.
- 3/5
Location and inside pool for my daughters pleasure Breakfast and price of stay.
- 4/5
They had a Good breakfast
- 0.5/5
My room had bed bugs
- 0.5/5
My room had bed bugs
- 2/5
WiFi didn’t work only in lobby, tv didn’t work
- 2/5
Convient to where we had to go WiFi didn’t work only in lobby, tv didn’t work
- 3/5
Coffee in the room. Heat/ac adjusted well. Staff very friendly and professional Could not access WiFi. Entrance floor to room was sticky. Elevator was incredibly slow. Luggage dolly difficult to push (it felt like wheels needed oiling). The day before we stayed at a Holiday in Express in Conover, NC and it was wonderful. The comparison was like staying in two different chains.
- 3/5
Coffee in the room. Heat/ac adjusted well. Staff very friendly and professional Could not access WiFi. Entrance floor to room was sticky. Elevator was incredibly slow. Luggage dolly difficult to push (it felt like wheels needed oiling). The day before we stayed at a Holiday in Express in Conover, NC and it was wonderful. The comparison was like staying in two different chains.
- 5/5
The Holiday Inn Express and Suites was easy to get to. The staff was exceptionally nice, the beds were comfy and the hotel was very clean. We liked the fact there were restaurants and a Dunkin within walking distance. They provided continental breakfast and they also have a new coffee machine with hot water for tea that's available all day as well. We would definately stay here again.
- 4/5
Only disappontment was that I was told breakfast was @ 10 am... true for the weekend but 9:30 on Monday, so I missed it. Other was interstate traffic noise disturbed sleep somewhat. Hotel is super clean and staff super helpful, comfy bed, plenty of hot water and big room.
- 4.5/5
Great staff, our room was not ready on arrival however they made previsions.
- 4.5/5
Great staff, our room was not ready on arrival however they made previsions.
- 4/5
Stay here all the time when I come to visit my family . Never have any issues and rooms are clean and cozy
- 1.5/5
Poor
- 5/5
Front desk staff was very pleasant
- 5/5
The property as a whole was clean and the staff were so helpful.
- 3.5/5
Good
- 4/5
Very good
- 5/5
Dennis greeted us on check in and was very kind and helpful, all the staff were friendly and room was very clean. Good location close to Cracker Barrel and other places to eat and get fuel,
- 5/5
The room was cozy. I kind of wished there was an extra blanket for the bed. The bathroom was clean and well stocked with towels. I liked the vanity light and appreciated all of the soaps supplied for me to use. Check in/check out was a breeze. Breakfast was delicious. I liked the coffee machine and the ability to have a fresh cup. The staff members were so kind and helpful. Would stay again.
- 5/5
Exceptional
- 4/5
The breakfast choices My shower looked old
- 4/5
My shower looked old
- 5/5
Yes
- 5/5
Exceptional
- 5/5
Clean rooms, comfy beds and close to everything! I have no complaints!
- 5/5
Clean rooms, comfy beds and close to everything! I have no complaints!
- 4.5/5
Check in was quick and staff was nice There was hair in the bathroom and visible mold/mildew in bathroom shower
- 4.5/5
Check in was quick and staff was nice There was hair in the bathroom and visible mold/mildew in bathroom shower
- 4/5
Very good
- 4/5
Its good place.
- 5/5
Exceptional
- 5/5
Exceptional
- 4.5/5
Superb
- 5/5
Very clean
- 5/5
Very clean
- 5/5
However the heated pool wasn’t heated when I was there. ICE COLD!
- 5/5
However the heated pool wasn’t heated when I was there. ICE COLD!
- 4/5
Very nice. Only drawback really is proximity to the interstate. Great for access but a little noisy. Lots of restaurants next door, many within a walk. Breakfast has a lot of choices for a “continental”. Staff supper friendly. Pool is small but adequate and rooms were very clean. I’d stay again.
- 4/5
Very nice. Only drawback really is proximity to the interstate. Great for access but a little noisy. Lots of restaurants next door, many within a walk. Breakfast has a lot of choices for a “continental”. Staff supper friendly. Pool is small but adequate and rooms were very clean. I’d stay again.
- 5/5
Exceptional
- 4.5/5
Didn't have body wash in shower. Called and was told they would bring it to the room. Stayed 3 nights. Never got it!
- 4/5
Staff was nice
- 4/5
Staff was nice
- 4.5/5
The pool was smaller than I had hoped.
- 5/5
Friendly and knowledgeable staff I liked it all
- 5/5
Clean room staff made sure stay was comfortable.
- 5/5
Clean room staff made sure stay was comfortable.
- 4.5/5
the breakfast was amazing - pancakes, omelets, juices, oatmeal, cereals, bagels, cinnamon rolls and FRESHLY GROUND COFFEE! Way more than we expected but were so happy to have! We waited until the 3pm check-in time, after 7 hours of driving and 3 hours of standing in the frigid cold for the Walk of Peace, hoping to get checked in right away. The front desk clerk was super friendly and polite, but said our room wasn't going to be ready for another 20 minutes. Kind of disappointing, but he said they were short-staffed, so we went less than 1/4 mile away to Cracker Barrel and had an early dinner. Everything else about our stay was perfect!
- 5/5
Hotel met my expectations, in particular the good bed. N/A
- 0.5/5
Room was dirty, had not been vacuumed, urineon the toiletand floor. According to the key holder Breakfast was supposed to start at an earlier time then what the front desk had posted. So we didn't get Breakfast Bed was very comfortable
- 5/5
Great good breakfast
- 5/5
Great good breakfast
- 5/5
Good
- 5/5
Good
- 4.5/5
Pillows
- 5/5
The real standout here was the staff. We had an issue with payment through Booking.com, and they were beyond helpful, patient, and genuinely kind while getting everything sorted out. You could tell they truly cared about making things right. Since we stayed during Christmas, the hotel leaned into the holiday spirit with a kids’ coloring table set up near the Christmas tree, which was such a sweet touch. They also had a hot chocolate table, though the basket was often empty—so a little more restocking would’ve made that extra cozy moment even better. The hotel was very busy the weekend we stayed, but despite that, the staff did their absolute best to keep things running smoothly, and it showed. Our room was clean, nicely kept, and the bed was *super* comfortable—definitely a great night’s sleep. The only downside was the bathroom door being off track, which made closing it a bit of a struggle. Overall, it was a good stay with excellent service, a festive atmosphere, and a comfy place to recharge. I’d definitely consider staying again, especially for Polar Express season ?✨
- 5/5
Friendly staff and clean rooms. I enjoyed my stay.
- 5/5
Friendly staff and clean rooms. I enjoyed my stay.
- 4.5/5
Hotel is located in a busy, central area close to many restaurants. My room was spacious and comfortable, and all the interactions I had with staff were very pleasant. Generally good breakfast options. The only thing I did not like was the water pressure in the shower. The shower was spacious and nice, but I’d appreciate more water pressure. At breakfast one morning I opened a carton of 2% milk that had gone bad; it had not been kept cold.
- 5/5
All staff were excellent. Early breakfast eaters had a better selection but I admit to being a sleep in type. A friend who books church gatherings referred me The coffee was my favorite part
- 5/5
All staff were excellent. Early breakfast eaters had a better selection but I admit to being a sleep in type. A friend who books church gatherings referred me The coffee was my favorite part
- 5/5
Staff were super friendly N/a
- 5/5
Location, how clean it was outside and inside Nothing
- 4/5
Nice stay.
- 4/5
All staff that we came in contact with we're very courteous, friendly and helpful.
- 4/5
All staff that we came in contact with we're very courteous, friendly and helpful.
- 5/5
Great staff and amenities
- 5/5
Great staff and amenities
- 4/5
Food
- 4/5
Nice staff clean room. Breakfast OK but for the coffee, which was awful.
- 4/5
Nice staff clean room. Breakfast OK but for the coffee, which was awful.
- 5/5
Location Nothing
- 5/5
Everything
- 4/5
Average hotel. Near the highway and main road, very noisy at night. Overall clean. Kind staff!
- 4/5
Average hotel. Near the highway and main road, very noisy at night. Overall clean. Kind staff!
- 5/5
Clean, good, best pillows I’ve ever slept on
- 5/5
Clean, good, best pillows I’ve ever slept on
- 5/5
All was good. The pool heater was broken, but that was the only negative. Not a huge deal.
- 5/5
All was good. The pool heater was broken, but that was the only negative. Not a huge deal.
- 5/5
The staff were amazing and friendly. My room was clean and the housekeeping staff were helpful and courteous.
- 5/5
The staff were amazing and friendly. My room was clean and the housekeeping staff were helpful and courteous.
- 5/5
Indoor pool was ice cold.
- 5/5
Indoor pool was ice cold.
- 5/5
The room was clean. The staff was very friendly even though it was Christmas Eve and Day. The breakfast was delicious.
- 5/5
The room was clean. The staff was very friendly even though it was Christmas Eve and Day. The breakfast was delicious.
- 5/5
The rest of the staf was just as helpful and so friendly. Would stay there again.
- 5/5
The rest of the staf was just as helpful and so friendly. Would stay there again.
- 5/5
Breakfast was simply delicious. Parking was adequate & close to gas station & expressway. The room was very clean & comfortable. The onsite gym had everything I needed.
- 5/5
Breakfast was simply delicious. Parking was adequate & close to gas station & expressway. The room was very clean & comfortable. The onsite gym had everything I needed.
- 2/5
The rooms were not cleaned or vacuumed well. The hotel was booked i was told and declined a new room. I took pictures for proof and will be sending them to corporate.
- 2/5
The rooms were not cleaned or vacuumed well. The hotel was booked i was told and declined a new room. I took pictures for proof and will be sending them to corporate.
- 5/5
Room was clean staff were friendly
- 5/5
Room was clean staff were friendly
- 5/5
Very friendly and helpful staff, wonderful breakfast. The pool heater was out so we couldn't swim but that's noones fault
- 5/5
Very friendly and helpful staff, wonderful breakfast. The pool heater was out so we couldn't swim but that's noones fault
- 5/5
Excellent hotel. Staff was friendly. Everything was very clean and well maintained. Walls are a little thin, get the top floor if you can or you’ll hear your upstairs neighbors every move. Pool was closed which was a disappointment for the kids, but things happen and can’t always be fixed immediately.
- 5/5
Excellent hotel. Staff was friendly. Everything was very clean and well maintained. Walls are a little thin, get the top floor if you can or you’ll hear your upstairs neighbors every move. Pool was closed which was a disappointment for the kids, but things happen and can’t always be fixed immediately.
- 3/5
The pool was cold due to a broken heater. Had I known that I would not had booked the hotel! Everything else was great.
- 3/5
The pool was cold due to a broken heater. Had I known that I would not had booked the hotel! Everything else was great.
- 4/5
Pleasant staff; clean room; excellent breakfast. Sheets and pillow cases did have a “sweat head” smell as if they were washed in water only. But overall would stay again.
- 4/5
Pleasant staff; clean room; excellent breakfast. Sheets and pillow cases did have a “sweat head” smell as if they were washed in water only. But overall would stay again.
- 5/5
Family friendly hotel. Clean and close to amenities. Enjoyed the Polar Express decorations and breakfast setup.
- 5/5
Family friendly hotel. Clean and close to amenities. Enjoyed the Polar Express decorations and breakfast setup.
- 5/5
Clean, pretty, room had everything we needed, staff were pleasant. Breakfast could be better but thats just hotel food for ya.
- 5/5
Clean, pretty, room had everything we needed, staff were pleasant. Breakfast could be better but thats just hotel food for ya.
- 5/5
Great checkin Staff
- 5/5
Great checkin Staff
- 5/5
It was a good stay. Only issue for me was the wrong date was submitted and to get the date I needed, I had to pay an extra $107.
- 5/5
It was a good stay. Only issue for me was the wrong date was submitted and to get the date I needed, I had to pay an extra $107.
- 4/5
Parking was easy. Room clean. Breakfast could have had scrambled eggs ,too much cheese on eggs for me. Coffee and hot water was actually hot and good variety of cold drinks.
- 4/5
Parking was easy. Room clean. Breakfast could have had scrambled eggs ,too much cheese on eggs for me. Coffee and hot water was actually hot and good variety of cold drinks.
- 3/5
We had a few lights that did not work. The bathroom was not very clean and had an odor coming from the sink hole that had a buildup.
- 3/5
We had a few lights that did not work. The bathroom was not very clean and had an odor coming from the sink hole that had a buildup.
- 4/5
Parking appears safe Staff friendly
- 4/5
Parking appears safe Staff friendly
- 5/5
We have stayed at this location multiple times over past few years. Service is good and there are food options close by
- 5/5
We have stayed at this location multiple times over past few years. Service is good and there are food options close by
- 2/5
Once I checked in in person room 412, the rep stated that Expedia did not charge an incidental fee and asked that I pay an incidental fee. I feel the clerk ask for the incidental fee due to the color of my skin, I felt stereotyped. The lobby and outside grounds area was ok. The continental breakfast was great, There were homeless or drug addicts or alcoholics at the gas station beside the hotel. I had to park my car on the other side of the hotel. Once I got in my in room, it had a stuffy smell, the sliding bathroom door came off the hinges, the carpet had old gum or some type of black sticky spot, the carpet was old, the couch bed had no sheets, the remote batteries were dead, no coffee cups for the coffee machine, shower curtains were old, the shower was dingy, I couldn’t tell if the deadbolt lock worked to the room door. The amount of money I paid was not worth it.
- 2/5
Once I checked in in person room 412, the rep stated that Expedia did not charge an incidental fee and asked that I pay an incidental fee. I feel the clerk ask for the incidental fee due to the color of my skin, I felt stereotyped. The lobby and outside grounds area was ok. The continental breakfast was great, There were homeless or drug addicts or alcoholics at the gas station beside the hotel. I had to park my car on the other side of the hotel. Once I got in my in room, it had a stuffy smell, the sliding bathroom door came off the hinges, the carpet had old gum or some type of black sticky spot, the carpet was old, the couch bed had no sheets, the remote batteries were dead, no coffee cups for the coffee machine, shower curtains were old, the shower was dingy, I couldn’t tell if the deadbolt lock worked to the room door. The amount of money I paid was not worth it.
- 5/5
Everyone was very nice and biting! The rooms were clean and comfortable. The only negative was that there was no bath soap for the shower.
- 5/5
Everyone was very nice and biting! The rooms were clean and comfortable. The only negative was that there was no bath soap for the shower.
- 4/5
Excellent staff. Clean and comfortable. Close to Catawba university and shopping, dining. Easy parking.
- 4/5
Excellent staff. Clean and comfortable. Close to Catawba university and shopping, dining. Easy parking.
- 5/5
Nice place to stay.
- 5/5
Nice place to stay.
- 3/5
Seemed as if the property was used for boarding construction workers. Room was not as clean as we would have liked. Also parking was limited due to many company trucks.
- 3/5
Seemed as if the property was used for boarding construction workers. Room was not as clean as we would have liked. Also parking was limited due to many company trucks.
- 1/5
You have walking distance
- 1/5
You have walking distance
- 5/5
very friendly and professional
- 5/5
very friendly and professional
- 4/5
the hotelnwas very clean with a nice breakfast.
- 4/5
the hotelnwas very clean with a nice breakfast.
- 5/5
Perfect location!! Very close to dining ans shopping.
- 5/5
Perfect location!! Very close to dining ans shopping.
- 5/5
Enjoyed our stay!
- 5/5
Enjoyed our stay!
- 5/5
Our stay was okay. The room felt clean. Some areas of the bathroom could have been cleaner, like around the bottom of the shower walls. The continental breakfast needs an upgrade.
- 5/5
Our stay was okay. The room felt clean. Some areas of the bathroom could have been cleaner, like around the bottom of the shower walls. The continental breakfast needs an upgrade.
- 4/5
Hotel is great, no issues with it at all. Only issue is the area around the hotel. There are a lot of homeless present. It can feel a little unsafe at times.
- 4/5
Hotel is great, no issues with it at all. Only issue is the area around the hotel. There are a lot of homeless present. It can feel a little unsafe at times.
- 5/5
10/10
- 5/5
10/10
- 4/5
It was the best stay in Salisbury that I’ve had the several times traveling here this year. Cleanliness, and the safe environment is utmost importance. It will be in my future options but will continue to compare to others in the area.
- 4/5
It was the best stay in Salisbury that I’ve had the several times traveling here this year. Cleanliness, and the safe environment is utmost importance. It will be in my future options but will continue to compare to others in the area.
- 2/5
decided to make sure if we had reservation . we booked king bed. they dont have king beds and they didnt have our reservation. had to find another on the fly.
- 2/5
decided to make sure if we had reservation . we booked king bed. they dont have king beds and they didnt have our reservation. had to find another on the fly.
- 5/5
We went down for the Cheerwine festival and we were pleasantly surprised to find it was only about half an hour walk to downtown Salisbury!
- 5/5
We went down for the Cheerwine festival and we were pleasantly surprised to find it was only about half an hour walk to downtown Salisbury!
- 5/5
Clean and comfortable
- 5/5
Clean and comfortable
- 4/5
All of staff were pleasant with the exception of the kitchen for breakfast. Loud and rude would describe her actions
- 4/5
All of staff were pleasant with the exception of the kitchen for breakfast. Loud and rude would describe her actions
- 5/5
Muy bueno excelente
- 5/5
Muy bueno excelente
- 3/5
Breakfast offerings was not to the standard I have enjoyed for the past several months.
- 3/5
Breakfast offerings was not to the standard I have enjoyed for the past several months.
- 5/5
Wonderful staff! Very friendly
- 5/5
Wonderful staff! Very friendly
- 5/5
Awesome
- 5/5
Awesome
- 5/5
Very responsive and helpful staff
- 5/5
Very responsive and helpful staff
- 4/5
This is an good hotel. I've been here several times and have never had any major issues or concerns. Fairly clean only a few things that I could nitpick about in the bathroom when it comes to detailed cleaning. But overall I enjoyed my stay. The hotel staff have always been upbeat and a pleasure to see.
- 4/5
This is an good hotel. I've been here several times and have never had any major issues or concerns. Fairly clean only a few things that I could nitpick about in the bathroom when it comes to detailed cleaning. But overall I enjoyed my stay. The hotel staff have always been upbeat and a pleasure to see.
- 5/5
Great location and staff!!!!
- 5/5
Great location and staff!!!!
- 5/5
Lisa the front desk lady was so welcoming and made us feel so much at home a great asset to the Holiday inn family, Gino Cassano
- 5/5
Lisa the front desk lady was so welcoming and made us feel so much at home a great asset to the Holiday inn family, Gino Cassano
- 5/5
Very nice place
- 5/5
Very nice place
- 4/5
we enjoyed our stay very much, the surrounding area and Livingstone college were easily accessed from the hotel. we would stay at this Inn again, friendliest staff and best breakfast yet!
- 4/5
we enjoyed our stay very much, the surrounding area and Livingstone college were easily accessed from the hotel. we would stay at this Inn again, friendliest staff and best breakfast yet!
- 5/5
Excellent breakfast included.
- 5/5
Excellent breakfast included.
- 4/5
My stay here was great. Quiet and clean. My only concern was that the room was quite cold and I had a hard time getting warm. Other than that this is a great hotel convenient to everything.
- 4/5
My stay here was great. Quiet and clean. My only concern was that the room was quite cold and I had a hard time getting warm. Other than that this is a great hotel convenient to everything.
- 5/5
Quiet area with easy parking
- 5/5
Quiet area with easy parking
- 4/5
Good for price.
- 4/5
Good for price.
- 5/5
I like everything it clean and quiet
- 5/5
I like everything it clean and quiet
- 5/5
The staff is friendly and plenty of breakfast options. It was a quiet night and this location has so many things around it to do.
- 5/5
The staff is friendly and plenty of breakfast options. It was a quiet night and this location has so many things around it to do.
- 4/5
I wish they fax an atm
- 4/5
I wish they fax an atm
- 5/5
Staff was awesome, location was great.
- 5/5
Staff was awesome, location was great.
- 3/5
We were in and out several times during the three days we were there. Every time we came back in or left there is no one at the front desk. I also asked for fresh pillows because the pillows I had on my bed smelled of sweat. I finally got some on our last day.
- 3/5
We were in and out several times during the three days we were there. Every time we came back in or left there is no one at the front desk. I also asked for fresh pillows because the pillows I had on my bed smelled of sweat. I finally got some on our last day.
- 5/5
Everything was perfect
- 5/5
Everything was perfect
- 5/5
Na
- 5/5
Na
- 3/5
- 3/5
- 5/5
The staff at this Holiday Inn was beyond nice. They made you feel like family they took time sat down talked with about what they wanted for Christmas. They were excited to hear about the reason for the trip and the following day asked how the event was for them!
- 5/5
The staff at this Holiday Inn was beyond nice. They made you feel like family they took time sat down talked with about what they wanted for Christmas. They were excited to hear about the reason for the trip and the following day asked how the event was for them!
- 5/5
It’s a little congested in the area around the hotel, but the hotel was clean, well-maintained and the staff was friendly
- 5/5
It’s a little congested in the area around the hotel, but the hotel was clean, well-maintained and the staff was friendly
- 5/5
Not too expensive, close to everything, front desk staff is great and serves you with a smile, early breakfast (6h AM)
- 5/5
Not too expensive, close to everything, front desk staff is great and serves you with a smile, early breakfast (6h AM)
- 4/5
Property was clean. Was quite loud from a party below us. Quite loud with guests above us. All said, a decent stay. Breakfast and the attendant doing breakfast was great!
- 4/5
Property was clean. Was quite loud from a party below us. Quite loud with guests above us. All said, a decent stay. Breakfast and the attendant doing breakfast was great!
- 5/5
We arrived super late like 1 am and the staff were very nice. Room very clean and spacious. The breakfast staff went above and beyond
- 5/5
We arrived super late like 1 am and the staff were very nice. Room very clean and spacious. The breakfast staff went above and beyond
- 1/5
I booked this hotel 3 days ahead of my travel with no issues. After a 10 hour drive and a very long day, my family of 5 received a call that they overbooked for the night and needed us to cancel our reservation. They called us 45 minutes prior to arriving, which was almost 9pm, leaving us scrambling for a place to sleep with availability. If overbooking occurred, they had 3 days to inform us but chose to leave it to the last hour. Such a terrible experience after a full day of driving. Would not recommend
- 1/5
I booked this hotel 3 days ahead of my travel with no issues. After a 10 hour drive and a very long day, my family of 5 received a call that they overbooked for the night and needed us to cancel our reservation. They called us 45 minutes prior to arriving, which was almost 9pm, leaving us scrambling for a place to sleep with availability. If overbooking occurred, they had 3 days to inform us but chose to leave it to the last hour. Such a terrible experience after a full day of driving. Would not recommend
- 5/5
Great location
- 5/5
Great location
- 5/5
The only place between Atlanta and DC that allows pets!
- 5/5
The only place between Atlanta and DC that allows pets!
- 4/5
Overall good experience as always, but I need to mention the rudeness/racist receptionist, older lady no in the mood to deal with customer service specially with the latino community (me) and black people (my wife).
- 4/5
Overall good experience as always, but I need to mention the rudeness/racist receptionist, older lady no in the mood to deal with customer service specially with the latino community (me) and black people (my wife).
- 4/5
Friendly staff, clean room. Couldn’t sleep very well the bed was uncomfortable but my son had a great time swimming in the pool. So 4/5
- 4/5
Friendly staff, clean room. Couldn’t sleep very well the bed was uncomfortable but my son had a great time swimming in the pool. So 4/5
- 3/5
I don't think I will get a room in a Holliday in again. The sheets were dirty, staff sleeping on the job, gotta say a prayer before showering so you can get some water pressure. Maybe I'm too spoiled.
- 3/5
I don't think I will get a room in a Holliday in again. The sheets were dirty, staff sleeping on the job, gotta say a prayer before showering so you can get some water pressure. Maybe I'm too spoiled.
- 5/5
Clean, quiet hotel with friendly staff
- 5/5
Clean, quiet hotel with friendly staff
- 5/5
Chris at breakfast was very nice.. Kathy at front desk was also great!
- 5/5
Chris at breakfast was very nice.. Kathy at front desk was also great!
- 3/5
Soap in shower was empty. Very few channels available if they even came through. No channels for the kids, no national news channels available. Watched my phone when internet was working. Had to use data the rest of the time. Breakfast was good.
- 3/5
Soap in shower was empty. Very few channels available if they even came through. No channels for the kids, no national news channels available. Watched my phone when internet was working. Had to use data the rest of the time. Breakfast was good.
- 4/5
Nice
- 4/5
Nice
- 5/5
Great customer service.
- 5/5
Great customer service.
- 3/5
Would not use again
- 3/5
Would not use again
- 5/5
Awesome place to stay at! Friendly front desk agents, easy check-in, and the room was clean. Would definitely stay there again.
- 5/5
Awesome place to stay at! Friendly front desk agents, easy check-in, and the room was clean. Would definitely stay there again.
- 5/5
Great everything
- 5/5
Very nice, clean and a decent free breakfast.
- 3/5
Property was, overall, just fine. But my room smelled like MOLD.
- 5/5
Breakfast was great. Dining was a breeze Loved my stay
- 5/5
Clean, great amenities, room was perfect.
- 5/5
We had a great stay
- 5/5
Areas around closed at 9
- 3/5
Room was clean. Could have used some cups in the bathroom. The breakfast was so so and the indoor pool was slightly green in color and the area had an odd smell - not inviting. Good gym area.
- 5/5
Great
- 5/5
Clean and quiet, nice breakfast, wonderful staff. Pool and Exercise rooms perfect
- 4/5
Even being next to a highway we were not overly disturbed with traffic noise
- 5/5
Hotel is clean and well maintained. Staff is very friendly, helpful and professional. Beds are super comfortable, including the sofa bed. 3rd hotel we’ve tried in Salisbury and the best overall by far.
- 5/5
It was nice experience staying at the holiday inn the only thing I had a problem with was that the elevator was out of order but other than that the experience was great
- 5/5
Great stay - clean rooms
- 2/5
Hotel was extremely noisy, no heat in hallways, broken and patched sink and tub, no entrance hall lighting that worked, dirty, shower curtain wasnt long enough for tub. Staff was friendly and breakkfast was good. For a newer hotel, it was in poor shape. It appeared that nearly all electrical panels (bathroom, hall and even 3rd floor elevator) had been hit, as they were offset). It was even difficult to turn on bathroom. Its not what id expect to see in a Holiday Inn Express. The pool area was cold and water appeared dark and cloudy. We opted not to swim. I took pictures of my complaints.
- 5/5
The hotel was a surprise to us because it was nicer than we thought it would be. It has been re-modeled or updated lately and it was very clean, the people working there were friendly. Even the elevators were redone, the walls were not banged up, new flooring. The halls too. New rugs, the walls were not banged up, no bad smells, our room was the same.
- 5/5
Very friendly staff
- 3/5
Hotel is a bit dated, but was a very convenient stay!
- 2/5
Extremely loud by highway. Need better insulation and windows. Bathroom old. Walls thin
- 2/5
Good experience!
- 5/5
All good!
- 5/5
Fit exactly what I needed. Will use again. Staff was very nice.
- 5/5
Great stop over - staff extremely friendly
- 5/5
Good clean service and helpful staff
- 5/5
Room was clean.
- 5/5
Very clean and friendly staff! Breakfast choices were great!
- 4/5
The hotel was very clean and up-kept. The cleaning staff were very kind and lovely ladies to talk to. The lobby was extremely hot which made it hard sit and enjoy the wonderful breakfast they provide. Hats off to the ladies feeding so many guest. I would stay here again even though our check in process was long and very disorganized. Our room was cozy and clean.
- 5/5
- 5/5
It was perfect for our family
- 5/5
VERY FRIENDLY STAFF
- 1/5
I’ve stayed at other holiday in express hotels, But this one wasn’t as great. The room was very dusty , bed covers didn’t smell clean and had some love stains,pillow covers smelled bad and also had stains. The toilet paper holder was almost falling apart/and was very easy to have a roll fall out of the side. Dust bunnies behind the sink. Honestly will probably avoid holiday inn express from now on I don’t see the value.
- 5/5
- 4/5
The hotel is nice. Rooms are comfortable and clean.
- 5/5
Wonderful customer service. Comfortable beds and breakfast was delicious!
- 5/5
The staff was very friendly. Breakfast was nice The beds are very comfortable The pool extremely clean. Had a very pleasant stay. The fridge did not work in the room and they replaced it within minutes of me asking for another one. Will definitely stay here again
- 3/5
little pricey
- 5/5
Very clean and nice!
- 5/5
Nice, clean & quiet. Easy parking.
- 5/5
All Hospitality employees on site were awesome!!!!
- 5/5
Had a great stay @ this Hotel in Salisbury . Great staff . Really clean rooms . Really Good Breakfast .
- 4/5
Overall good for what i needed but breakfast was lacking
- 1/5
Horrible not clean my card was charged 130.93 g fb or absolutely nothing and it still has not been correct don’t stay