Fairfield Inn and Suites By Marriott St Charles

Have stayed here before. "Renovation " has been going on for 3 years. Great location, average property, some staff are not helpful. Marriott needs to take it over, get the upgrades done, work with staff to improve attitude

Rundown, unclean, clearly on the brink of renovation (I hope). From the standing water in the bathtub to the holes in the wall, unpleasant.

Not worth the price

This property is a disaster; it's an old tired facility and it's undergoing some rehab, so it's extra bad right now. We were assigned to a room right next to one undergoing remodeling,so everything was a mess from the elevator to our room; most lightbulbs were out, the bathtub was horribly stained, the construction workers woke us up early, the TV broken, etc. After the first night, they re-assigned us to another room that was handicap enabled, and at least the TV worked; but I had to shower and shave in cold water, and the sink had no counter top for toiletries, etc. Avoid the property at all cost.

Bathroom safety arm was not secured to the wall. A safety hazard.

The Fairfield in St Charles IL (across from Geneva Commons) is amazingly improved over the last year under new ownership. The building and the rooms have been refreshed and that prior 1990's aging decor is GONE. New place is beautiful. Still under some renovations at this time, but the refresh is excellent. The staff is another area of upgraded improvement! Michelle, the GM, was so helpful on the phone and in person. Consistently. If you've stayed here before and been disappointed, give it another try. Well worth it.

Nice entrance, they had a good breakfast Upon checking in the gave us a room with someone else belonging in it, went back and told them it was someone else room, but he said the room was not occupied. Gave us a different room bathroom was dirty room had a funny smell and A/C didn't get cold enough. Only stayed the one night because it was late already and found a different hotel the next day.

The room was good. Plenty of room. The bathroom needed some work. However they had several crews working on up grading the bathrooms, they just didn’t get to my room yet. The free breakfast was fantastic. The staff very friendly and helpful. Good place to stay.

The room was really nice, the bed was comfortable and it was quiet. Breakfast was very good. Staff was outstanding. The shower was nice,but the water never got hot just Luke warm. The place is being remodeled and the pool is closed. Would have been nice to know that. I usually go to the hot tub and go swimming so that was disappointing. Otherwise when they get done it will outstanding. We will definitely go back.

The room was really nice, the bed was comfortable and it was quiet. Breakfast was very good. Staff was outstanding. The shower was nice,but the water never got hot just Luke warm. The place is being remodeled and the pool is closed. Would have been nice to know that. I usually go to the hot tub and go swimming so that was disappointing. Otherwise when they get done it will outstanding. We will definitely go back.

The bed was clean and comfortable. I was unexpectedly told that my bank card would have a hold of £89 for “incidentals” that would be refunded 4 days after checking out. It took 10 days after we checked out to be released. In addition, the hotel charged me twice for my stay, admitted it was an error on their part and again didn’t release the funds back to me for 2 full weeks when I was back in the UK. Staff were hopeless at dealing with or escalating the issue. Marriott did not return calls or respond to urgent email. In addition, the hotel is tired, decorated badly, our bath was painted over which had flaked off and left brown stains over the floor of the bath. The price of the stay did not reflect the poor conditions.

They are obviously updating. Carpet was new, bedding was very nice. It was quiet on the 3rd floor at the end. Everything worked properly. Breakfast was as expected with some nice additions. It was very comfortable and I travel,to this area often so this may be my,home away from home. I often travel with my dog and they do not accept pets.

I often travel with my dog and they do not accept pets.

Great location- excellent staff.

There were other problems as well. Although I booked and paid for three nights through Expedia, the hotel claimed that only one night had been paid for. I had to contact Expedia to clarify the reservation, and even on my checkout day, the payment issue still had not been fully resolved. Overall, this was a very stressful and disappointing stay.

The hotel is under renovations, so the pool was closed, the elevator was in rough shape, and the construction work was noisy. The toilet in my first room didn’t work and we were moved to another room with an extremely loud bathroom fan. At 7:15 am the construction began with hammering, followed by the grass being mowed at 8:00 am, and housekeeping attempting to clean the room at 8:15 am.

Great breakfast fresh fruits clean beds and rooms construction a little unsightly and missed the pool. Would come back again

Breakfast was excellent. Unfortunately they are refurbishing at the moment so things are not running as smoothly as usual but I’m sure they will get their ratings back when it is completed.

Breakfast was good. Staff very nice. I liked that they cleaned our room every 2 days! Floor in elevator all broken & taped together. Ice machine dirty wouldn't use it. Beds need replacing soooon.

Floor in elevator all broken & taped together. Ice machine dirty wouldn't use it. Beds need replacing soooon.

Lobby was dirty, no pool, ice machine on 3rd floor did not work, odor in lobby, elevator floor ripped up, appeared people were living in the hotel

We purchased trip insurance for this stay and later due to circumstances tried to cancel our reservation but were denied. We will never use Expedia again

The room and bathroom were spacious enough, not cramped. 1. Room smelled of cigarettes. 2. TV wasn’t a “smart” TV. 3. Elevator was under construction; the hallways are terribly dated.

The room and bathroom were spacious enough, not cramped. 1. Room smelled of cigarettes. 2. TV wasn’t a “smart” TV. 3. Elevator was under construction; the hallways are terribly dated.

Disappointing

Breakfast was fine. The property wouldn't let my wife and daughter register until Hotels.com gave the authorization to get their room. Maybe my mistake--but it should have been immediate when they arrived. I had the reservation and they had my card info. First issue. Then--the property--elevator floor covering was shot and taped up--clear duct tape. The walls were filthy in the elevator as well. The hallway--exit sign hanging by a wire--ice machine exterior filthy and was in-op.--garbage can overflowing next to the ice machine. The bathroom counter was dirty--dust covering the vanity. The beds were good however. Neither myself or my family will be staying at this property again. On a good note--your rep at Hotels.com was very helpful with the registration process and spent almost an hour getting the property manager to let my family get their room. They were in the area for an funeral--a very tragic situation nonetheless. I demand a credit of some sort--it was just that bad ! Maybe the entire set of charges .

The staff was very accommodating and made the requested adjustments. However, due to the ongoing renovation, many amenities were unavailable. I believe things will improve once the renovation is complete.

The first thing I noticed was the floor in the elevator had tape on the floor to hold down the Vinyl flooring. It looked disgusting . Then my duvet was dirty w a few stains and crumbs on top. The toilet is too low and needs replacing. Overall the place is old and I would never go back. The breakfast was very good and the staff attentive. Oh and my mini fridge gurgled loudly in the middle of night.

Ok Dusty

Ok Dusty

Room clean except for rust stain in tub. Small gym. Staff very friendly helpful. Breakfast was good. Renovations going on on the second floor so the elevator floor torn up by the equipment coming up elevator.

The location was great to where I was attending a conference The walls were especially thin and we could hear our neighbor snoring.

The location was great to where I was attending a conference The walls were especially thin and we could hear our neighbor snoring.

Very good

Nice room

Good

I had no issues. It was conveniently located

Superb

I booked this room 2 days before and then read a lot of negative reviews on the fairfield site that is was dirty and run down . I will say while the hotel is a little old it wasnt bad. But there are a few things that really bothered me. I asked about coffee if it was avalible 24 hours a day at the desk and yes it is. Each morning at 430-5am the coffee was ice cold . I see someone sitting at the desk so its not like they are too busy.to refresh the coffee sitting there .This happen 3 days in a row. I also like to excercise in the morning before work the excercise equipment is pretty new and has a tv on each one but none of them are connected to a antenna so I excercise to hotel music :( , The dirty towel bin was full all 3 days and no new towels avalible. The breakfast was ok I did compliment the nice lady making it but right at 6am things were still a little cold unfortunetly I had to be out the door before 7 am . Lastly my first entry to the room had a smell of smoke while the whole room didnt smell like this I did notice this as the first thing as I open my door . I really sets a bad impression . It is visable they a working to improve but the little things like cold coffee and no clean towels or tv in the weight room are just so simple to take care of but mean some much to the traveler

Good

Walls in bathroom were a bit dirty and the bottom of the tub stained. Nice and clean sheets and towels though.

Staff was fine. Breakfast was good. The room had two issues that were noted to desk upon checkout. Both mechanical

Very good

Sprinkler system was down. Broken flooring in the elevator. Water pressure in shower was okay.

staff at front desk was nice. But the hotel pool and hot tub haven't worked in three years or more. They need to remove pool and hot tub off of their website and from expedia. You can tell they train the staff to say it's out of order to all guests. Like it's just a given. They let the eggs run out early at breakfast every day.

Room wasn’t clean enough(food stains on chair and curtains) Overall a very old hotel in desperate need of updating.

Sufficient for a short stay. Staff was friendly.

Booked a king room and got a double room- other than that snafu that no one cared to fix- the stay was pleasant.

The room was nice, and the staff was nice.

Staff was quite friendly and helpful. We needed nonfeather pillows and a lady from housekeeping took care of it right away. Other staff were quite helpful.

The room walls were far too thin, as it was far too easy to hear neighbirs talking and arguing until 2am.

While eating dinner a few roaches decided that it was dinner party. Also there was a room above mine that was being redecorated. Banging for hours. I went to my nieces wedding with a huge headache.

Excellent breakfast, very friendly staff.

The room was perfect and staff was welcoming and courteous

Staff are very friendly and helpful

Yes

The room was decent and comfortable.

Good variety.

I loved the bundle deal

On the positive side, they keep the location very clean, and the breakfast was excellent quality. I can easily return, hopefully to a different room.

All new remodeling in the rooms

It is an average Hotel. Nothing bad nothing over the top, wow.

Staff was wonderful, kind and attentive. The rooms themselves are clean and comfortable, but dated. Walls are paper thin, you will hear everything going on around you.

Not what was expected

Great helpful staff.

Very friendly staff. Very helpful and kind

The worst stay and unsafe. Horrible experience. No service. Nothing works inside the unit. Dangerous to life place. The worst of all.

Hotel was quiet and clean. Breakfast was great. Lots of options.

Rooms need renovating. Toilet stains ,sheets were wrinkled.

Nice stop.

Disappointed that the swimming pool and laundry were closed but otherwise happy with stay

Pool was not working

Well run.

Washing machine was out, pool was under repair. Staff uses loud walkie talkies throughout the property, especially in the early morning in the hallways.

Laundry not working, pool under repair, weights missing from the very small fitness center. Cleaning staff loud. Makes for a poor overall experience.

They had a wonderful breakfast every morning. Always greeted us when we came and went. We had handicap parking available. Hotel felt safe to stay at, good location for what we needed. No laundry service were available, it was closed for renovations.

Friendly staff; Clean establishment; awesome continental breakfast

Dirty bathroom

The receptionist is very bad attitude

The location is very convenient and close to shopping, restaurants and exploring St. Charles and Geneva. There is ample parking and a good breakfast. The staff was very polite and accommodating. The lobby area is spacious and has room for people to visit.

Property needs a refresh & pool not working. Went to eat complimentary breakfast and out of eggs & potatoes. Staff was great. I expect more from a Marriott property!!

My bathroom was not clean. The toilet and the shower had hair from another person.

We had a corner room, king with pull out sofa. So spacious!

All nice for a 1 night stay. Little loud outside in parking lot at 10 pm. Settled down. Continental breakfast is marginal, but not unexpected. Most hotel chains have reduced that quality level for food since covid

We are currently teaching my three year old son how to swim. Part of that process is swimming more often with him. When we were looking at hotels we really wanted a hotel with a swimming pool. I chose Fairfield Inn because they advertised that they had one. Upon arrival (July 2nd 2025) we found that they drained the pool. It should be illegal to advertise something you no longer have! The staff were new and untrained. Our receptionist struggled to get us booked into a room. While we were out to celebrate the 4th of July (2025) a cleaner threw away my son’s soiled clothing that I left in a plastic bag. The cleaner, however, didn’t throw out all of our actual trash that was in a trash can. The room smelled of some sort of chemical treatment. Worst of all the side door used for entry (supposedly only to people who have key cards) was broken and left open permanently. I did not feel safe with it open and our room being right by that door. I would not recommend staying at Fairfield Inn.

Staff was very polite, friendly and helpful.

Room was billed as a suite, but was super small.we needed to use the pull out sofa, but you had to climb over the sofa bed to get to the bathroom. Cracked tiles in bathroom and not enough towels washcloths for 3. Pillows were small and flimsy. No abily to charge via ethernet cable, like other hotels have had available for years. Pool was being repaired but they did not say anything about no pool till my 14yr old grandson went looking for it. Breakfast buffet was very limited. Will not be going back.

Clean and comfortable. Front Desk person was very friendly and helpful with supplies, directions, and welcoming at check in (Jenniker sp?).

This was a good spot to stay while visiting family. It was clean and quiet.

Good location and vlean

Nice, clean and priced very fairly.

The shower was terrible and the way bathtub is made makes it difficult to stand and up

The manager is very personable and welcoming

Clean rooms and nice continental breakfast.

Good

Front desk (Thomas?) was very helpful and knows the area well. Had great dinner recommendations and clearly took pride in his job. Room was comfortable too with a nice view of the pink full moon.

Good hotel, breakfast could be better

Hotel staff was amazing. Room was comforable. No complaints.

💛

Loved this property! The breakfast was more than what we expected. It was quiet, clean and Kim the hotel manager was amazing. She was so sweet and very accommodating. The rooms were a bit dated but renos are on their way. Shopping was a quick uber drove up the road. Definitely will stay at this location again!

Our room 324 had a stain on the bathtub… really needed to be changed out. The air vent in bathroom needed to be dusted. Otherwise, service at breakfast was very friendly and accommodating. Front desk was pleasant as well. Shopping plaza are very close as well, so if you forgot something, no worries… easy to find all types of stores close by.

Front desk was polite and helpful. Short stay so did not use any of other facilities.

Room was OK, but it took FOREVER to get hot water to the shower. Had to let it run at least 6 minutes before it was warm enough. Happened twice.

Got mom out of the house

Great area and staff was outstanding.

The sheets on the bed were old. Had wear bumps that made sleep uncomfortable.

Clean, Breakfast was decent, Easy Parking, takeaway are Pool was closed as the manager sharply told us a guest ruined it by letting bath run over. We had booked the room for a relaxing swim after a long drive however, that wasn’t stated on the website or by 3rd party. They blame each other and I’m not given any compensation. Bath tub was dirty.

The property was quiet and in an excellent location. However, the property is in need of renovations and upgrades. It was not as clean or up to date as other Fairfield Inn Hotels I’ve stayed in. The staff were friendly and helpful.

We had a couple of issues with our stay. The living room TV didn’t work, the toilet wouldn’t flush on its own, and when I tried calling the front desk to report all these issues, I found that the room phone didn’t work.

Very nice

Pool was closed and they gave us complimentary snacks.

Tired property. My bed was worn down and soft. Room is not quiet - could hear neighboring rooms as well as outside traffic. Bathtub needs to be reglazed; looks disgustingly dirty. Pool is empty and appears to have construction material in the room. Water shut off at 8:00 am. Had to ask reception what was going on; maintenance had shut it off to do some work - hope it was emergency work otherwise timing is bad. Had to check out and head out for my day without a shower.

The room was comfortable and cozy, clean and in place but the bathroom could have used a little more attention but overall it was good

Checking was 3 minutes and convenient to shopping.

It is what I expected. Thank you

They first gave us a handicap room even though we didn’t book that and then we asked them to change it. Our new room had a moldy smell and the bathtub had really nasty stains in it. Also the toilet water was yellow every time we flushed! Bad experience over all.

We have stayed here several times. Not once has their whirlpool been in order, and this stay - the pool is closed as well. The bathroom needed many updates (the sink sprays water everywhere, the tub is rusty and chipped, etc). Overall, the whole place was dirtier than usual. Leaking / dripping water in the lobby, hallway carpet unraveling, room door chippped up and the room needed cleaner walls and paint. Just disappointed.

Property was just ok, average...not worthy of my conception of a Marriott property. Staff seemed nonexistent which I guess is ok...very small bathroom...Absolutely NOT worth the price paid for 1 night.

Staff friendly room was ok but not what i expected. The pool heater wasnt working as well as the handicap lyft. Never again

1) Pool was scummy and very cold. When informed staff that the pool wasn't heating, they said the pilot light may have gone out. I saw the Maint person and he said someone more qualified would need to be called to light it. Stayed for a week and never got better. 2) The Ice machine on the 2st floor was broke. I asked at the front desk and was informed to use the machine on the 2nd floor. 3) The fridge in the room was worthless. It was designed to work for 2 hours and then shut off. Supposedly there was an 8 hour mode, but never got that to work. When informed the staff, they laughed and agreed it was worthless. 4) There was a storm the last night we stayed, and rain was dripping inside the window. I placed a towel to soak up the water so that the AC didn't get shorted. In general, the place is old and needs serious maintenance. However the staff was friendly and tried to help wherever possible

We had a king studio suite and it was very spacious and comfortable. Very quiet.

Nice and quiet

The last night of our stay there was no water at the property so we had to check out and find another hotel. Will never stay at this hotel again.

They had a Pipe burst & had no water with no ability to tell me when it would be fixed. They made no attempt to tell me so I had to find another hotel.

If was great, thank you.

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It was great, very friendly.

It’s an older hotel but was clean and nice!

Nice

This is an old hotel with antiquated furnishings and fixtures. They use a lot of air freshener to mask the funk. Seems to be below the average standards of Marriott properties. Needs an update badly.

The hotel was very clean and the room was real nice.

Close to amenities and major roads

Everything was as expected. Only issue was that there was no non-stick spray for the waffle maker.

For what you're paying, it's about right. But noticeable wear and tear in the room, particularly the bathroom.

Also spoke with another guest who had been using this hotel for 15 years and they will never book again here.

Super clean

I specifically booked this hotel (and paid a premium) so we could use the pool and hot tub. We were not informed prior to that the pool had been out of service (and we were actually told that the hot tub was always in disrepair), so that was a let down. The staff was nice enough and the rooms were clean enough.

Disappointed that pool and hot tub is closed. Was really wanting to relax in a hot tub. The hotel is clean and staff is friendly

I gave it a lower rating because no maid service

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Shower would not drain, no water pressure, small very low toilet,

Front desk people were nice. Their snack area needs replenishing and no vending machines on my floor. No microwave in my room which would've been nice to heat a frozen dinner, but it did have a mini-fridge. (Grocery across street if needed) Room very clean, bed & pillows comfy.

The A/C was on inside the room that I was given. The thermostat was reading 57. The temperature outside was -14 below. I had to increase the thermostat to make the room warm. I notified the front desk but we told him it was gradually increasing but still freezing. The toilet got clogged up also, but I managed to unclog it by dumping water with a wastebasket, the air dryer wasn’t working either or it could have been the socket in the washroom. For all that money I spent, I expected way better room accommodations prior to my surgery at Delnor Hospital. Never again will I stay in your hotel

weather related overnight

The hotel has a perfume in the halls that is somehow sent through the air ducts. Very noticeable. The rooms don’t have a scent though. The washer in the guest laundry worked. The dryer didn’t. Had to figure out what to do with two wet loads of laundry. Not fun. The tv in our first room didn’t work so we got upgraded to another room. Good service! Poor maintenance. The rooms had dim lighting. This is the only hotel within many miles. Wonder what would happen if a competent competitor came to town? Location is great. Walk to shopping and restaurants.

Have stayed here when visiting Geneva. Convenient and friendly staff.

The pool was not open. This is as a main reason for selecting this hotel. Also, the room was very hot. The air conditioner was noisy an ineffective. The area around the hotel is nice with many activities.

Friendly staff and good breakfast

Great service, and staff was very friendly.

When in the area we always choose this hotel. Friendly staff, convenient to many amenities.

Expected the property to be more in line with other Fairfield’s I’ve stayed in. Seemed to be in rather shop worn condition. Rooms were clean but dated. Time to get rid of tubs. Too hard to stand in, slippery and traction appliqués had been removed. Holes in wall that were poorly patched and unpainted. Light fixtures very old and basic. Room A/C was adequate but not great. Common areas (halls, Lobby, dining area etc. we’re not conditioned at all. Had one box fan on floor in the lobby. Not up to the task. No USA Today or major newspapers. Just the Kane County local paper. Complimentary breakfast was good. Selection was good with a lot of variety. Don’t know what I should expect with everyone raising prices and blaming it on Covid or inflation. No bed bugs so that’s a win!

Disappointed that the pool was closed. The customer service was excellent!

Shower was slippery and I fell out of shower and onto floor. Luckily held onto grab bar that minimized my fall. Nothing broken, but a little sore. Taking pain killers. Told front desk about it - and staff said they were “aware” of the situation. suggest anti slip on tub

Everything was fine…the room was not what was shown on the website…we we’re supposed to have a sofa and the room was larger in the pictures.

My first room has ac that wasn’t working. The staff were great - proactive in getting me a new room promptly. I really didn’t like that there was no bar or even a larder to buy a beer from. The bath tub was shallow and stained. Best thing about the hotel - the friendly and helpful staff but the hotel itself - very basic. Not good value.

Employees were attentive and courteous. Facilities were clean and well cared for. Enjoyable stay for a family wedding.

This was the biggest waste of money. When booking hotel there was no warning that the pool was out of service, which was an amenity that we hoped to use. Also the room was filthy, stains on lamps, walls, carpet. The room smelled of cigarettes and mold -and the water coming out of the faucets smelled like well water. I will be contacting health department and the better business bureau for false advertising and obvious health code issues. DO NOT STAY HERE IF YOU CARE ABOUT YOUR HEALTH . I cannot believe how much this disgusting hotel cost, such a waste.

The smell throughout the hotel and hallways was so pleasant!! Very fresh and clean!!

The staff is warm and friendly. I will highly recommend a stay here to friends and family.

Terrible shower.

It was okay. The property is old and needs updating but they keep it pretty clean. The breakfast is a typical continental breakfast. The location is convenient. The staff was very polite and helpful. I would probably stay again.

The front desk staff was not trained fully to use computers. I tried to call there twice for a reservation and the phone rang at least 10 times, so I used Expedia. I did call for an earlier day and then we added a day at the end and that resulted in getting new reservation numbers and our room keys changed each time. My husband had gone down to the lobby to add a day and the next day, the front desk said that they had no record of this on their computer, and that is why our room was not cleaned again. In 5 days our room was cleaned twice. We had to go to the front desk to get towels twice. The room was very clean when we arrived. The place is very clean except the front lobby windows are so dirty.. It is a very comfortable lobby to wait for a ride, but to have look through those dirty windows? We were there 5 days and they were never cleaned. Planters were half planted five days later. I am a gardener and it was so tempting to put those two dozen dying little plants sitting on the sidewalk into the planter, and weed their garden. The original garden is very nice but the weeds are as big as the plants now. The food was good. Eggs and sausages were hot and mini spinach quiche were good. A good selection of foods and beverages for breakfast. Not sure if this was new management problems, but they need to get their act together on the front desk. Beds are soft, so if you like a firmer mattress like Hilton, you may not get it here.