Days Inn by Wyndham St. Charles IL

I asked for a non-smoking room and the room smelled like old smoke

Staff was amazing. Room was clean and spacious. Quiet area.

The staff was friendly, but the cleaning was appalling. The room was incredibly dirty, and I was shocked.

Staff was helpful and my stay was good.

The building we stayed in was being completely redone. New paint, carpet in the hallway, and new flooring in the rooms. The lobby breakfast sitting area could use some more work however breakfast was pretty good.

Would stay again

Breakfast was OK. Dead coyote for two days at the entrance.

The gym was good

It was good

Staff was great but property was definitely old, needs remodeling

Nice continental breakfast with waffle bar

Nice clean room. Close to everything.

It’s an ok place to stay for a night if you are in town for a function . Room was clean enough. Not much of a breakfast but coffee was good enough to give us a boost in the morning.

The agent at the front desk was excellent.

It was just fine. The room was clean, though the bathroom had a funky smell; good water pressure, though. The breakfast was pretty good except the coffee. The coffee was bitter-absolutely undrinkable!

Clean. New and updated furniture.

I wanted to get my money back because my shower curtain was molded and smelled like mildew. I didn't sleep all night because my room smelled like smoke. I had on my mask all night still didn't help. I started to leave my riom at 1:00 am but I didn't fell comfortable going out by myself that late. Awful experience. I told the person on staff so that they can replace that shower curtain.

it was a good price

Yes

The rooms were clean and comfortable. Staff were pleasant. It was close to my event.

Was clean

Room was clean except the non-carpeted floor could've used a quick mop/ Swiffering. Room temperature was set at 63 degrees when it was 19 and snowing outside. Bathroom fan motor was stuck and quite annoying. Shower head was clogged with calcium or scale. Mold in the toilet. Towels were small, old, and smelled like bleach. Pillows were very small. Coffee machine tray was not the correct tray and fell out after one brew. No tea, decaf coffee, creamer, or sugar provided- no lids either.

Room was recently renovated. Nothing like the pictures though... lol. Walls are very thin and tv's have great sound from the other room!

The deadbolt on our door didn’t have the latch-it was missing. Very close to the Arcada though, so that’s why we chose this motel.

Staff were very friendly. Unit had been painted, new flooring and some new furniture. Bathroom shower did not seem updated and wall outlets and covers were all dirty and old.

Had a great time. Felt safe. Enjoyed my rest with no bugs. But was mislead by the "deep" tub which was just a regular tub. Plus the shower spits. But at least it gets hot! I thought all rooms came with a Jacuzzi- because it said all rooms come with a "deep tub"- Based off of the picture(s) they really promote the hot tub a lot and there is ONLY ONE room that has it. I would have gladly upgraded, but there were none available.

Clean, comfy bed and pillows, convenient location to downtown StCh.

This place was terrible. It had a very bad smell and was very outdated. Nouthing about this hotel was good. Trust me, spend the extra and book elsewhere.

Staff was kind but the room was very poorly taken care of. The curtains had clearly been cut or ripped intentionally at some point, the doorknob was broken for the bathroom etc. It was also concerning that there was a large pile of mattresses in the parking lot when I arrived, which made me worry about the possibilities of bed bugs. The mattress itself was fairly hard and uncomfortable as well.

Staff was fine. Could use a few more towels and bathroom fan was nosiywhile operating. Floor lamp was ki d of broken, yet still worked. We also got locked out of our room before check out but staff was accommodating. Breafast doesnt have much to much to offer.

The food for breakfast was very good the dinning area was very clean . The parking wasn't very good because they were remodeling and there was a lot just piled in the back so that took up parking spaces. We we didnt have any problems find a place to park by our room. I would definitely stay there again.

Fine for a cheap hotel to stay in but the only things that were really clean were the beds and the tub/sink and toilet. The floors were very dirty.

N B

Our room was very nice, modern and very clean. The staff was eager to please. We requested adjoining rooms for family, and they made it happen.

Fix the squeaky bed.

The room was clean and the bed comfortable. The curtains however were in quite poor condition, the sheer panel especially was dry rotted and shredding. Other than that the stay was great for the cost.

Very nice for the $. In the process of completely remodeling.

The check out staff was very unfriendly. The parking lot was full of old mattresses. The sidewalk was crumbling. The light switches and covers were old. The furniture and bath were very outdated. The picture on the internet of the room was modern and clean. So the actual hotel was a real shock. I was told it was being remodeled but that should have been on the site information. A very poor choice!

Signage was misleading, still had old chain logo (Best Western) lit at night. Breakfast was limited and not fresh. Staff was unkempt. Room was very clean, but lacking grab bar in tub-shower area. Water preasure was non existent. Linens were frayed but clean. Mountain of old mattresses on rear of property and half filled dumpster in parking lot. Gangway and stairs should be power washed. Key card did not function up to checkout time. Clearly a work in progress.

Room was clean !

Bed and pillows are quite comfortable. Room was clean. The air was stiff when just entered the room, but it disappeared after a while. However, even though it was a non-smoking room, i could still smell some smoke in the room lingered.

Xxx

It turns out this was an old best western motel, with a Days inn sign slapped over the sign ….Beds were comfortable, but outside of that the room was not. Fridge wasn’t plugged in ac was not running……there were two tubes of shampoo…..one was used and had crusty shampoo in the lid. Table and chairs were from a 1970 garage sale - velvet fabric on the chair backs, so I wasn’t comfortable with the idea of even sitting in them. Ice machine was in another building across the parking lot, had to go on a treasure hunt to find that. No wifi info available. Atmosphere just seemed dingy and unmaintained.

Rooms were nice and clean

This place needs to complete renovations before booking another room. Room smelled, linens ripped. Dark lighting absolutely horrible. I walked in and right out and they refused to refund any money when Expedia called them.

There was too much of a construction going on at the hotel. The rooms are barely okay. Cleanliness is a little better but I wouldn’t give it a 2.5 star rating. It is barely a One Star Motel may be.

Dirty, old and run down

The pool is not functioning and it doesn't look like they are going to fix it. Not a big deal, but that was one of the reasons we stayed here. Update the pictures and description to show that. Pretty clean, but the fabric shower curtain was filthy. Lots of weeds, so it doesn't look like they are taking care of the property.

Free breakfast mediocre and bed not very good. Seemed clean.

Hey Staff - remember the details!

The mattress was saggy, so a little uncomfortable, but overall a clean, decent, budget-friendly room. Good breakfast.

I’m waiting to get my money back. I didn’t stay there. It was dirty.

Hotel is dated and definitely overdue for an update. Room was dated but clean. Common areas seem very neglected. Internet speeds were ok.

The room was nice, but the beds were old and uncomfortable. The outside needs a major clean up and the grass needs to be cut and bushes trimmed.

Room was good for overnight stay, area was quiet a lot of choices for food

Paid $25 for early check in which I gladly did. Checked into room and jacuzzi is broken. Told management, said I would get a partial refund and now it doesn't look like I am.

If I need to stay again I guess it would be fine.

Police and ambulance there one night. Was accidentally billed $592 to my card. Took the whole stay to get a credit for it. Left my slippers at home. Walked barefoot on floor. Feet were black. Room was dark but ok. Had a weird smell at check in. Kinda like a smokers room covered up with something. The wind kept blowing our door and it always felt like someone was there. The stoke plate needed to be adjusted. The breakfast was ok. Powdered eggs and bacon where ok.

Easy drive to downtown.

Make sure you call the property before you arrive to make sure you are getting the room you booked. Valance hanging off the wall over curtains. Base of toilet dirty. Coffee lines on wall from a previous occupant. Person behind counter less than helpful. Not worth the price. Next visit to St. Charles we will stay elsewhere.

This hotel was decent.

The room was clean and quiet. The amenities were appreciated and up to standard. The staff was kind and helpful.

It was ok. It could be a little bit more clean for example the windows were super dirty.

Short visit but comfy

nice location, rooms were clean, staff was helpful and friendly.

Firstly, your company sends me a nice text welcoming me and asks that if I need anything to text. I did request more pillows and never heard back. Paper thin walls. Heard drunk neighbors have an argument at midnight. After that heard upstairs person in high heels clomping around. Then at 8am your company texts me and asks when I’m checking out! Terrible customer service!

Claims Expedia charged me when it clearly said days Inn st. Charles in St. Charles , ill Twice. I had to make a claim with my bank instead of owning responsibility. I only stayed 1 day because of it! Stressful for sure and I couldn't rest knowing i was doubled charged and spent 2 hours on the phone.

Nice people working there

Inexpensive but just NOT good

Hotel has seen better days!

Room smelled like they were cooking food and it burned and sheets and mattresses smelled like rotted food

Very good

Very good

Room was disgusting

Breakfast included nice safe area

Clean,quiet, dated

Very misleading from the pictures. This is basically a motel. The room is outdated, smelled of dust, peeling wallpaper and bathroom lining. There was trash on the property and we saw the employees smoking outside on numerous occasions. There was never anyone in the lobby to ask for help. I feel scammed. I will never be staying at this place nor any Best Western. And I will NOT be booking with Expedia ever, they will not help you if the property doesn't want to refund you anything. Never again.

Exceptional

The bed was rock solid and the pillows were really small.

It was a good experience

very impressed with hotel cutting breakfast hours form 10am to 9 am meant I missed breakfast both days - little silly also had late check out and the guy came up twice as I am picking my bag - really other than that great place

Great place to stay. I wish I would have had time to check out the restaurant right next to the hotel.

Can smell smoke smell in the room

Very easy and clean

Booked and paid for a king size bed but it was a queen size. Was also charged a $25 early check-in fee

Spent 1 night so I could do a full day in Geneva, it’s a very short drive from there, the complementary breakfast is pretty good

They have free breakfast which was ok. Checkout at 11am but they deactivated my cards around 10am. I would have probably had better accommodations at the Super 8

Convenient location, nothing special but would stay here again, staff were great.

Overall all good. Observation, would be nice if privides with good quality towels. Rest all good.

The area is a busy area, but it did not interfere with my sleep. I was actually surprised by how nice my room was.

Decent clean room but very outdated facility. Thankfully we got put into the “executive building “ so our rooms were accessible from the inside of the building (hallway). Although this was also very outdated.

Great service

The fridge kept making a lot of noise

We would not stay there again. There was a broken framed picture on the wall that could have fallen apart and hurt someone. There was a broken light bulb, dangling from the socket that could have broken and caused a fire. The walls were dirty and the bathroom was dirty. And there were 2 broken chairs.

good location for the Arcada Theater show we attended and a good restaurant next door.

The beds were hard as a board.

The place needs remodeling & cleaning.

Had a 4 night stay at the property. Well maintained place that offers a decent free breakfast. Located around central Main Street.

The hotel was decent - the beds and bathroom was clean. The carpet in our room had some stains and was torn at few places. Overall an average experience.

When checking in, the staff member was laughing the entire time. It was very uncomfortable. No AirPods, no TV was visible. I asked twice if everything was ok and he proceeded to laugh. Also, having tiny bed pillows are uncomfortable too - dimensions were 7”x7”.

Excellent service and the management was very accommodating

All in all a very good stay - excellent value.

My socks were FILTHY after walking the floor. The towels are exfoliation devices. The bed is sunken down in the middle. The interior lighting is way too bright. The curtains don't work to block out the exterior lighting. From the moment you drive in and see the parking lot, you know you made an error in booking this hole. The ownership clearly puts no money back in to the property. How sad is it, that the Comfort Inn across the street looked 879x better. One would expect more, a lot more from a Best Western. The only bright spot was the decent restaurant next door. There was absolutely no way i would even think about trying the free breakfast in the lobby.

Reviews were decent and misleading. Chipped paint and garbage starts in the parking lot. The pool is closed-not mentioned anywhere. Rooms stink. Not sure if it’s the air conditioner or bed. Towels are thin and off colored. Shower head leaked. Everything looks worn and dirty. Breakfast basic but I was afraid of cleanliness based on the rest of the motel.

The outdoor pool was not available.

Worn out

Nice

Very clean and safe. Jimmy at the front desk was very helpful and personable.

It was a 2.5-star motel. Clean... enough. The cheap bath towels felt like 40-grit sandpaper. This orange gunk was all over the halls, and the pool wasn't open. Breakfast closed at 9:00 am, which is too early for a Sunday. The desk clerk felt a bit creepy. The whole experience was just... 2.5 stars.

It was a 2.5-star motel. Clean... enough. The cheap bath towels felt like 40-grit sandpaper. This orange gunk was all over the halls, and the pool wasn't open. Breakfast closed at 9:00 am, which is too early for a Sunday. The desk clerk felt a bit creepy. The whole experience was just... 2.5 stars.

Our stay was ok hotel is outdated but thankfully had no carpets but we were greeted with 2 cockroaches that was ewww but we didn’t make a fuss about it because you pay for what you get…

The swimming pool was broken and didn't know when it would be fixed

The lady at the front desk was wonderful and and friendly! The room was great

It was a convenient location but the room i stayed in was not impressive. The bed was very uncomfortable, I did not have water pressure in the shower, and the main light of the room flickered often. I was only in for a few days and was going in and out, it was an okay stay but I would probably choose someplace else who maintains their rooms. Additionally I was not informed housekeeping was limited unless requested, read that on a sign as I was checking out. I feel like all guests should be verbally communicated that piece.

Quick and easy check in, and even let me in early! Very friendly

Worse king bed we have sleep in. It was sleeping in a bowl. It sagged real bad

The food was cold for breakfast. Not the Best …BestWestern we stayed at. Will not return to this location.

Was not able to check in because may card does not have my name on it. Banks in Mexico stopped putting names on cards for security reasons about a decade ago.

Very good

We just stayed one night, but were happy with our stay. Comfortable, clean, quiet in a good location. My only complaint was the strong smell of cleaner that was used on the floor or the bedding. I believe it was the bedding because the pillows had a strong smell from a cleaning agent. I considered asking for a room change but we left the door open for about 90 minutes and that helped. There is a fantastic restaurant next door called the Colonial Cafe, which has great food, and a wide variety of ice cream desserts.

Very clean, the front desk person walked up to check the room before handing me the key, realized it smelled a little off and gave me another room without having to ask for it.

ABSOLUTELY EXTRAORDINARY service at Front Desk checkin/checkout!

Room was huge and very clean. Great amenities. Bed was comfortable.

Nice clean rooms. Will stay again

The place to stay for a show at the Arcada Theatre. It was SO cold the night we stayed and the room was nice and warm when we arrived. Clean, comfortable. Flat screen HDTV with remote. Nice shower and bed. Frig and microwave. You are staying on the main drag so you are close to everything. The restaurant next door has delicious food!!

Large clean rooms and big parking lot

Loud property. No cable

Did not stay, was too scary. Did not get a refund. Condition of property was bad.

No

This is a 2 level property that does not have an elevator, and all of the rooms are external rooms. The room was very clean, and we enjoyed the selection at breakfast. There is a family restaurant right next to the parking lot.

Damp, smoke odir, and noisy heater

Overall good, next to main road and a little loud. Chair in room smells like urine.

Second time staying here. This time floor in bathroom stayed wet like water was leaking and towels had very bad smell like seafood.

Very good

Was nicely located. And was mostly clean. Fine stay.

Very good

I had a good experience staying in Best Western, in Plymouth, NH. However, the Best Western in St. Charles was an exception. Very dirty floors in the bathroom and dirty carpets. The iron board was broken. It looked like a lower class motel; not the best representation of the Best Western brand.

Basic double queen room. More attention needed to clean dusty corners, surfaces and toilet paper holders. But room was mostly ok.

Good

Very good

Exceptional

It was convenient for my purpose. It was clean & the desk clerk was knowledgeable. The bed was hard & the fridge was loud.

Bed sheets were stained, walls were stained brown/black, shower had mold in it…the room was gross

This is very convenient to any part of St. Charles. It was attractive and clean.

wonderful

greay na

Run down, unprofessional upkeep, cramped. Hard & worn out beds. Poor too-high shower, very poor water pressure and hard to regulate. Smoke alarm defective, kept beeping. Fridge wobbling in cabinet. Cold laminate. On line picture not accurate.

Did not have breakfast. The location was good. The employee at check in was very nice. Cramped, old, run down, maintenance performed very sloppy & unprofessional. Beds hard, worn out & uncomfortable. Shower head too high, very poor water pressure & ability to regulate temperature. Smoke alarm was inoperative - kept beeping, had to take to desk. Fridge not sitting flat, tipped when using. Did not like laminate floors. Picture on line very deceiving - did not look anything like my room, do not know where it came from. Will cross Best Western off my list unless I see the room in advance,

It was ok Coffee and juice machine need to be better. Corn flakes were in Frosted Flakes container. Not a big deal but you asked

Other than that, I highly recommend. It was a solid stop n stay.

The staff was nice but the beds are so hard. Felt like I was sleeping on the floor. Not comfortable

Good

Exceptional

Terrible breakfast.

Serviceable

It was just an older hotel with doors to the rooms on the outside. It smelled strongly of cleaner in the room. We left the door open for about an hour, and then it was OK. The room was clean.

Beds were comfy, however, fan in bathroom was very loud.