Holiday Inn Express & Suites Charlottesville - Ruckersville by IHG

We have stayed here several times and found it convenient and easy.

sink in bathroom drained very slowly. And TV remote difficult to operate

Very good

Room was clean. The bed was comfortable!

Location

Great room and breakfast options

Pool is disgustingly dirty. Lukewarm water for showers. You can do better

Very good

Breakfast was excellent Very good food, and area was very clean Staff friendly

Breakfast was excellent Very good food, and area was very clean Staff friendly

The hotel was having plumbing issues, and there was no hot water. When we informed the front desk at checkout, they said that they were aware, and it was going to be fixed. I wish that they had informed us when we checked in or offered some compensation acknowledging that there was no hot water. We still had to pay full price for the room.

Location was convenient. There was NO HOT WATER! I could not take a shower or bath. There were no cups in the bathroom. Staff were not helpful. Breakfast food was dry and not fresh. I was told at the front desk there would be some compensation for the lack of hot water. I asked for a refund, not a voucher for a future stay. To date, I have heard nothing back from them. Can you help me? How much if a refund will I get and when?

Location was convenient. There was NO HOT WATER! I could not take a shower or bath. There were no cups in the bathroom. Staff were not helpful. Breakfast food was dry and not fresh. I was told at the front desk there would be some compensation for the lack of hot water. I asked for a refund, not a voucher for a future stay. To date, I have heard nothing back from them. Can you help me? How much if a refund will I get and when?

For 3 nights and 3 days, we had no hot water whatsoever. We could not take a shower during the entire stay. It was extremely hot outside and caused us to sweat a lot, it was very uncomfortable not being able to cleann ourselves. This was supposed to be a great weekend as my wife graduated from the University of Virginia with her PhD. But we couldn't enjoy the ceremony or weekend at all because we stunk with body order and were sticky because of the sweat. The hotel called us a week before our stay to inform us they raised the price of our stay to more than $850 for a 3 night stay And because they declared it a special event weekend. Having all other hotels booked up we had no choice but to accept the very overpriced stay. Upon checking in the hotel staff did not tell us of the lack of hot water, we found out from the guest in the next room. We called the hotel front desk and the manager said "they are working on it." We were told that each of the three nights we stayed. The staff took my name, room number and phone number but never honored our request for a major discount. Nor did they offer any discount. We are very disappointed by this. And also the fact that we booked it through expedia makes us angry at Expedia too. We will never stay at that hotel ever again and will likely be very hesitant to book through Expedia every again as our booking through the hotels themselves in the past has been better. IHG and Expedia let us down!!!

we had no hot water for showers

The rooms were very nice and the gym was excellent! I didn't expect to have so many weight machines. It was like a health club.

I was pleasantly surprised with everything and plan to stay here again whenever we go to Charlottesville:)

Good location No hot water and very little warm water. Peeling ceiling over the tub - gross!

No hot water and very little warm water. Peeling ceiling over the tub - gross!

They should replace their intermittently operating coffee system with a couple of urns and make things easier for every one

We booked a two night stay for graduation weekend. There was no hot water in the hotel. I called front desk the first night and was told it was a problem with the entire hotel. This was false. Our friends on the first floor had hot water. We were on the third floor. Second day, I was told it was just a problem that was supposed to be fixed but wasn't yet. The front desk staff took my number for management to contact me. They did not.

Very clean and spacious No hot water. And the prices just because of it being graduation weekend

Easy parking

Easy parking

Clean room, comfortable bedding, helpful staff. We had to take ice cold showers in both rooms.

No hot water in our room

We didn’t have time for the full breakfast because we had to get to graduation. It was great to grab a yogurt and banana on the way out the door. You need to put fans in the bathrooms.

The breakfast was good and 24 hrs. Coffee was great No hot water in our room

We didn’t have time for the full breakfast because we had to get to graduation. It was great to grab a yogurt and banana on the way out the door. You need to put fans in the bathrooms.

No hot water. And the prices just because of it being graduation weekend

Gym looked bigger online, no free weights and there was spider webs everywhere and the tv didn’t work.

The Breakfast was good, a buffet style. There was a good variety and the things that were supposed to be hot, were hot. No complaints

The breakfast was great & the room is clean. They have all the necessary you need.

Exceptional

Clean, comfortable, great location for our travel plans. Friendly staff. Lots of hot food options for breakfast. Ample parking. Hot chocolate not available with breakfast. Staff said they were told it was seasonal for winter. Need to have it year round!!

Hot chocolate not available with breakfast. Staff said they were told it was seasonal for winter. Need to have it year round!!

Great stay, clean, right off the highway but still had places to go within walking distance.

It was very close to our friends home, which made it nice Nice staff Great shower Comfy bed The toilet was old and stained it needs to be replaced

It was very close to our friends home, which made it nice Nice staff Great shower Comfy bed The toilet was old and stained it needs to be replaced

Good

Great

I had a excellent experience. We arrived and our room wasn’t ready yet but the manager Deon was great at making the right accommodations since the room was ready. The hotel was extremely clean and the rooms were very comfortable.

The price on Expedia was $36 cheaper than the lowest price at the hotel. So, I stood to the side of the check-in desk and made a reservation from Expedia.

Exceptional

friendly staff, Clean rooms

Superb

The hotel and room were very clean and comfortable! Our bed was one of the most comfortable I have ever slept in! Highly recommend staying here!

Good breakfast

We booked a suite and the room was huge. The gym was also very impressive with the size and amount of cardio and weight equipment. Breakfast was good. Simple and plenty of food

Clean, comfortable bed, friendly employees There was nothing I did not like.

Exceptional

Clean, comfortable bed, friendly employees There was nothing I did not like.

Very nice staff. Checked in around 12:30am to find no linens in room for pull out couch and had to call to get when we were very tired! Also, hot water went out in room 1/2 way through 1st family members shower. So the rest of us could not shower. Breakfast was very scarce. The room was fine for what we needed but I would not stay there again

Very clean, nice gym and good breakfast.

Superb

felt clean and breakfast was fresh and very good

Everything was good accept for the breakfast. I was there at 8:30 a.m. and they were out of most things.

Handicap Parking. Good breakfast, Room was clean, beds were comfortable, Nice shopping center a few miles down the road on the outskirts of Charlotte, VA. Hotel coffee was real good. Took me a day to realize my room door was not locking when I left the room. Was leaving the next day. I talked to the desk Receptionist and she was notifying the maintenance people. Glad the hotel was not crowded. I did use the room safe that was there. TV was so-so. Not much to watch.

Handicap Parking. Good breakfast, Room was clean, beds were comfortable, Nice shopping center a few miles down the road on the outskirts of Charlotte, VA. Hotel coffee was real good. Took me a day to realize my room door was not locking when I left the room. Was leaving the next day. I talked to the desk Receptionist and she was notifying the maintenance people. Glad the hotel was not crowded. I did use the room safe that was there. TV was so-so. Not much to watch.

Amazing people working there and the guy that did the breakfast did an amazing job really good service love it

Close to where we were going. Quiet for the most part My room key card did not work in the elevator

Close to where we were going. Quiet for the most part My room key card did not work in the elevator

Bed was comfortable No coffee in the room

Bed was comfortable No coffee in the room

Breakfast good. and location good. Could have received receipt after checking out as promised

Breakfast good. and location good. Could have received receipt after checking out as promised

water pressure was very good and a hot shower

We were satisfied with the breakfast since we prepare a lot of home cooked meals. Everyone was very friendly and helpful. There wasn’t anything we didn’t like.

Staff was so friendly. The room was not as advertised. I requested an accessible suite. There was no way a rolator walker or wheel chair could get into the bathroom. The "suite" had a sofa but no club chairs...just empty space. Our friends could not attend due to illness, so thank goodness we did not need to host them in our room before our New Years Eve event.

Staff was so friendly. The room was not as advertised. I requested an accessible suite. There was no way a rolator walker or wheel chair could get into the bathroom. The "suite" had a sofa but no club chairs...just empty space. Our friends could not attend due to illness, so thank goodness we did not need to host them in our room before our New Years Eve event.

Room very clean

Room very clean

Bread didn't taste freash,hard or chewy.

Bread didn't taste freash,hard or chewy.

Poor check-in, the wifi password did not work, the telephone did not work, the breakfast area was not clean, the fridge handle that stored milk and yogurt, and milk was so nasty I had to get a napkin to avoid touching it, and they were very slow to refill, so we left without eating.

Poor check-in, the wifi password did not work, the telephone did not work, the breakfast area was not clean, the fridge handle that stored milk and yogurt, and milk was so nasty I had to get a napkin to avoid touching it, and they were very slow to refill, so we left without eating.

Not that important, but the TV service was very difficult for us to figure out. We needed to check about travel conditions and it took us a long time trying to find the weather channel. We couldn't figure out how to get to a specific channel without clicking one channel at a time through all the channels. It was a bit frustrating.

Convenient location Bathrooms need to be updated

Everything was clear. The front desk extremely professional. Thanks a lot. Maybe the price. I think it’s a little expensive for a night

Breakfast was good.

Breakfast was good.

Great customer service The breakfast. The meat was cold. Juice was watered down in a very poor pancake machine.

Large room, good coffee, good breakfast, friendly people

Maintenance was slow. We reported on the first night of our three night stay that the bathroom sink was plugged up and didn't drain right. the carpeting was wet next to the bed by the bathroom wall as well and was also reported. No action was taken during our stay to repair.

Maintenance was slow. We reported on the first night of our three night stay that the bathroom sink was plugged up and didn't drain right. the carpeting was wet next to the bed by the bathroom wall as well and was also reported. No action was taken during our stay to repair.

We were in town for my son’s wedding. The front desk associate you couldn’t tell if they worked there or if they were a guest. She was very pleasant. The room location was right next to the pantry on the first floor. Very noisy. The room looked like it hadn’t been cleaned. Both beds comforters had stains on them. Luckily we brought our own blankets. The bathroom was dingy and the floor looked like it still had urine on it. The shower ceiling looked like it was about to fall through as it had mold or water damage and still looked like it was active.

It was a great stay!

It was a great stay!

Location Breakfast

We had a very long travel day and wanted to get a good night’s rest which we did. As for breakfast we didn’t have the opportunity to take it in. The coffee was fine and so was the orange juice. All in all a fine stay.

We had a very long travel day and wanted to get a good night’s rest which we did. As for breakfast we didn’t have the opportunity to take it in. The coffee was fine and so was the orange juice. All in all a fine stay.

Everything you need in a hotel including cinnamon rolls for breakfast.

Everything you need in a hotel including cinnamon rolls for breakfast.

This hotel is centrally located for all that we wanted to do, between hiking trails off Skyline Drive to antiquing at the multitude of antique malls and shops in the area. The hotel has been consistently clean, quiet and in very good condition over the several years we have been visiting the area. Management is especially responsive to suggestions and happy to assist guests in any way they can. Kudoes to Jaime for being a wonderful asset!

This hotel is centrally located for all that we wanted to do, between hiking trails off Skyline Drive to antiquing at the multitude of antique malls and shops in the area. The hotel has been consistently clean, quiet and in very good condition over the several years we have been visiting the area. Management is especially responsive to suggestions and happy to assist guests in any way they can. Kudoes to Jaime for being a wonderful asset!

We've stayed here for over 15 years and its quite nice. The complimentary breakfast is good.

We've stayed here for over 15 years and its quite nice. The complimentary breakfast is good.

Nice staff, comfortable, good breakfast

Nice staff, comfortable, good breakfast

Room was spacious and clean. Staff were friendly

Room was spacious and clean. Staff were friendly

Great - quiet and people very helpful and pleasant

Great - quiet and people very helpful and pleasant

Hotel is clean. But bathroom has such bad lighting. There is no where to put makeup on. Didn't have a light over the vanity in bathroom. The room was great and bed comfortable

Hotel is clean. But bathroom has such bad lighting. There is no where to put makeup on. Didn't have a light over the vanity in bathroom. The room was great and bed comfortable

Cleaning wasn't done everyday.

Cleaning wasn't done everyday.

Room was musty Bathroom had Mold on ceiling & Fan didn;t work. Stayed 3 nights & they never once turned over our room EVEN after I requested it..

Room was musty Bathroom had Mold on ceiling & Fan didn;t work. Stayed 3 nights & they never once turned over our room EVEN after I requested it..

Mold in the Kuerig; coffee in the lobby was watery; breakfast was good, room was ok, noisy room at night; hallways were not air-conditioned

Mold in the Kuerig; coffee in the lobby was watery; breakfast was good, room was ok, noisy room at night; hallways were not air-conditioned

Great , easy check in

Great , easy check in

Nice and clean.

Nice and clean.

Bathroom had hair in floor and behind door. Soap dispenser in shower empty. Couldn’t sleep most of night since there was a loud sound all night in room. (Video attached).Phone on bedside stand had static sound coming out of it on and off all night. Could hear doors slamming and people walking all night. Would not be my first choice of hotels next time we go to visit sister in law. Staff at front desk were nice.

Bathroom had hair in floor and behind door. Soap dispenser in shower empty. Couldn’t sleep most of night since there was a loud sound all night in room. (Video attached).Phone on bedside stand had static sound coming out of it on and off all night. Could hear doors slamming and people walking all night. Would not be my first choice of hotels next time we go to visit sister in law. Staff at front desk were nice.

Clean and quiet

Clean and quiet

Despite being a busy weekend (UVA graduation), staff at checkin were pleasant and quick. Property is clean but could use a few little touch ups. Breakfast is supposed to be nice so we are looking forward to it.

Despite being a busy weekend (UVA graduation), staff at checkin were pleasant and quick. Property is clean but could use a few little touch ups. Breakfast is supposed to be nice so we are looking forward to it.

Was quiet and clean and plenty ofparking

Was quiet and clean and plenty ofparking

Convient

Convient

Having to use your key card in the elevator

Having to use your key card in the elevator

I would not stay here again. This seems like a party hotel...very loud guests, very loud lobby, etc. And, the staff just did not seem to care about late night noise.

I would not stay here again. This seems like a party hotel...very loud guests, very loud lobby, etc. And, the staff just did not seem to care about late night noise.

Nice place to stay

Nice place to stay

Excellent hotel.

Excellent hotel.

Omly 2 small complaints: asked for wake-up call' never got it I was awake anyways so it did not matter but I did need to be on the road on time so if I wasn't awake, it would have been a big problem for making my meeting on time. No fruit except apples and oranges at breakfast - no bananas or chunk fruit

Omly 2 small complaints: asked for wake-up call' never got it I was awake anyways so it did not matter but I did need to be on the road on time so if I wasn't awake, it would have been a big problem for making my meeting on time. No fruit except apples and oranges at breakfast - no bananas or chunk fruit

The area is nice, but the location sometimes makes it hard to enter the highway. They hotel was clean, but there are not alot of ammenities within the hotel. Dunkin doughnuts is in the parking lot as well as a restaurant, so that helped. It is close to everything with 30 minutes. Breakfast is the normal hotel stuff and wasnt bad.

The area is nice, but the location sometimes makes it hard to enter the highway. They hotel was clean, but there are not alot of ammenities within the hotel. Dunkin doughnuts is in the parking lot as well as a restaurant, so that helped. It is close to everything with 30 minutes. Breakfast is the normal hotel stuff and wasnt bad.

Good stay with holiday inn.

Good stay with holiday inn.

Good price for a good room

Good price for a good room

The room was spacious with all the amenities I needed, the gym was perfect for my son’s workout, and the price was right.

The room was spacious with all the amenities I needed, the gym was perfect for my son’s workout, and the price was right.

I booked a hotel room for family coming into town for Thanksgiving and I found it ridiculous and outraging that if you were local to the area the Hotel charged an extra $250 only because you had a local address on your drivers license. The room was paid for through Hotels.com. I rented the room because I was paying for it for my family members. I had three rooms and my card was charged $750 which is supposed to be credited back. But have not seen it yet. Just ridiculous!

I booked a hotel room for family coming into town for Thanksgiving and I found it ridiculous and outraging that if you were local to the area the Hotel charged an extra $250 only because you had a local address on your drivers license. The room was paid for through Hotels.com. I rented the room because I was paying for it for my family members. I had three rooms and my card was charged $750 which is supposed to be credited back. But have not seen it yet. Just ridiculous!

Other than A fire alarm at 7 o’clock in the morning because somebody burned their toast in the breakfast area it was a pleasant stay

Other than A fire alarm at 7 o’clock in the morning because somebody burned their toast in the breakfast area it was a pleasant stay

I cancelled my reservation early yesterday so not sure why you’re sending me a survey

I cancelled my reservation early yesterday so not sure why you’re sending me a survey

ok

ok

Banging in kitchen started and Metal cart that is used to transport breakfast products Up & down a TILE floor with grooves in it. Extremely loud! I booked this hotel for 3 days for a family function. When I asked front desk to please move us? I was told they were booked, kitchen lady was extremely snippy & front desk person was not much better. I asked nicely is someone checked out could We pease be move! Assures it was not going to happen that was was lucky breakfast starts an hour later at 7:00 so I’m lucky the noise would be an hour later. Not what I would expect from A Hilton employee!! I know if it were my hotel I would not want these people there. I can assure there was no attempt from them to be Nice or helpful. I paid an unfair amount of money to be treated like this & not sleep for three days. I will never stay at a Hilton hotel again

Banging in kitchen started and Metal cart that is used to transport breakfast products Up & down a TILE floor with grooves in it. Extremely loud! I booked this hotel for 3 days for a family function. When I asked front desk to please move us? I was told they were booked, kitchen lady was extremely snippy & front desk person was not much better. I asked nicely is someone checked out could We pease be move! Assures it was not going to happen that was was lucky breakfast starts an hour later at 7:00 so I’m lucky the noise would be an hour later. Not what I would expect from A Hilton employee!! I know if it were my hotel I would not want these people there. I can assure there was no attempt from them to be Nice or helpful. I paid an unfair amount of money to be treated like this & not sleep for three days. I will never stay at a Hilton hotel again

Staff was very nice!

Staff was very nice!

Very clean, great breakfast and comfy beds and pillows

Very clean, great breakfast and comfy beds and pillows

Stayed one night at this hotel and it was so quiet and restful! The Fiorana restaurant was a great choice for dinner. Highly recommend both.

Stayed one night at this hotel and it was so quiet and restful! The Fiorana restaurant was a great choice for dinner. Highly recommend both.

If you like a cold shower this is the place for you. When you say something they are probably still looking in to it.

If you like a cold shower this is the place for you. When you say something they are probably still looking in to it.

Great stay. Close to wineries and restaurants.

Great stay. Close to wineries and restaurants.

Friendly staff, clean rooms, excellent breakfast options at the hotel. Very very nice day. Great location, easy access to downtown Charlottesville and other destinations in the region.

Friendly staff, clean rooms, excellent breakfast options at the hotel. Very very nice day. Great location, easy access to downtown Charlottesville and other destinations in the region.

Lovely clean hotel with nice breakfast area and a wonderful restaurant nearby.

Lovely clean hotel with nice breakfast area and a wonderful restaurant nearby.

Close to our activities, but noisey several nights late.

Close to our activities, but noisey several nights late.

Clean, modern rooms, great staff.

Clean, modern rooms, great staff.

Check in was smooth and room was comfortable. Bathroom was dated and needed some repair. Commode seat was cracked and signs of age in the bathroom in corners of tub. There was a family reunion in the area and many stayed at this hotel so lots of kids and hallway noise at night but I travel with white noise maker so not a big problem. I will stay here again if in the area.

Check in was smooth and room was comfortable. Bathroom was dated and needed some repair. Commode seat was cracked and signs of age in the bathroom in corners of tub. There was a family reunion in the area and many stayed at this hotel so lots of kids and hallway noise at night but I travel with white noise maker so not a big problem. I will stay here again if in the area.

The room was dirty, wrappers had been left out and the coffee packs with the stirring sticks/cream/sugar were already opened with items removed. The bathtub has hair in it and felt gunky. Staff was snippy and rude the few times I did see them. The AC in the room made banging noises every few minutes, making it hard to stay asleep. Overall, really not a great experience.

The room was dirty, wrappers had been left out and the coffee packs with the stirring sticks/cream/sugar were already opened with items removed. The bathtub has hair in it and felt gunky. Staff was snippy and rude the few times I did see them. The AC in the room made banging noises every few minutes, making it hard to stay asleep. Overall, really not a great experience.

Good

Good

Usually this hotel is clean quiet and affordable. During my recent stay I questioned the cleanliness of the room. I checked into a room and toilet had visible urine on the seat.

Usually this hotel is clean quiet and affordable. During my recent stay I questioned the cleanliness of the room. I checked into a room and toilet had visible urine on the seat.

As requested and expected

As requested and expected

The front desk staff was very friendly. Check in was easy. She also recommended a great restaurant

The front desk staff was very friendly. Check in was easy. She also recommended a great restaurant

After again questioning this policy she made a phone call and miraculously located a room that I had originally paid for! Left a very bad taste in terms of customer service and honesty.

After again questioning this policy she made a phone call and miraculously located a room that I had originally paid for! Left a very bad taste in terms of customer service and honesty.

Property was very clean and staff was courteous

Property was very clean and staff was courteous

Everything is so far

Everything is so far

Great place to stay, very clean and great staff.

Great place to stay, very clean and great staff.

Very tranquil

Very tranquil

Comfortable, convenient, and clean!

Comfortable, convenient, and clean!

The pool wasn’t open that was one of main reasons picking here so that was a disappointment. We came back to the room and it was hotter than when we left so they did move us to a different room

The pool wasn’t open that was one of main reasons picking here so that was a disappointment. We came back to the room and it was hotter than when we left so they did move us to a different room

Nice hotel. Clean.

Nice hotel. Clean.

Biggest frustration was finding the motel -GPS was incorrect; a more visible sign from the road would have helped a great deal. We would stay there again(especially now that we know how to find it!).

Biggest frustration was finding the motel -GPS was incorrect; a more visible sign from the road would have helped a great deal. We would stay there again(especially now that we know how to find it!).

Great room. Comfortable. Lux bedding. Quiet.

Great room. Comfortable. Lux bedding. Quiet.

We arrived extra early and were allowed an early check in, 9am, so we did not have to take our belongings to the hospital.

We arrived extra early and were allowed an early check in, 9am, so we did not have to take our belongings to the hospital.

Nice hotel.

Nice hotel.

Remote control batteries were dead. Hotel staff remedied.

Remote control batteries were dead. Hotel staff remedied.

Remote control batteries were dead. Hotel staff remedied.

Remote control batteries were dead. Hotel staff remedied.

They have breakfast!

They have breakfast!

We liked the security feature for getting on the elevator. Judging from our room there have been updates in the facility since the last time we stayed there a couple of years ago. Nicely done. Good stay.

We liked the security feature for getting on the elevator. Judging from our room there have been updates in the facility since the last time we stayed there a couple of years ago. Nicely done. Good stay.

We appreciated the cleanliness and good food for the continental breakfast.

We appreciated the cleanliness and good food for the continental breakfast.

They were friendly.

They were friendly.

Great place to stay

Great place to stay

Hotel was clean and safe. The complimentary breakfast was good.

Hotel was clean and safe. The complimentary breakfast was good.

It was a very nice hotel and was close to Charlottesville, Virginia. The bed and especially the pillows were very comfortable.

It was a very nice hotel and was close to Charlottesville, Virginia. The bed and especially the pillows were very comfortable.

Clean, helpful staff convenient location.

Clean, helpful staff convenient location.

This was a very nice hotel – bright & welcoming, clean, nice design, well kept with an excellent location - friendly staff! Room was lovely with some of the most comfortable beds and pillows I’ve slept on in years. Shower was fantastic! The included breakfast the next morning was excellent. There was a lot of space for dining and good options. The additional security of needing a key to access the elevators upstairs is a nice feature. The one strange thing was how easy it was to hear people in the hall. It felt like they were in the same room. It didn’t spoil our stay. However, if the surrounding guests were children or inconsiderate people who didn’t care that they were in a hotel, It could be a problem. Overall, a great place with plenty of good dining options in the area. Once again, not disappointed by Holiday Inn.

This was a very nice hotel – bright & welcoming, clean, nice design, well kept with an excellent location - friendly staff! Room was lovely with some of the most comfortable beds and pillows I’ve slept on in years. Shower was fantastic! The included breakfast the next morning was excellent. There was a lot of space for dining and good options. The additional security of needing a key to access the elevators upstairs is a nice feature. The one strange thing was how easy it was to hear people in the hall. It felt like they were in the same room. It didn’t spoil our stay. However, if the surrounding guests were children or inconsiderate people who didn’t care that they were in a hotel, It could be a problem. Overall, a great place with plenty of good dining options in the area. Once again, not disappointed by Holiday Inn.

Very nice

Very nice

Convenient location, great room size, quiet and friendly staff.

Convenient location, great room size, quiet and friendly staff.

Only complaint was that we booked a room with two queen beds but it wasn't until we were getting ready for bed that we found we were in a room with two full beds.

Only complaint was that we booked a room with two queen beds but it wasn't until we were getting ready for bed that we found we were in a room with two full beds.

Geeat

Geeat

Friendly Staff

The hotel was safe and Nicole who checked us in was very friendly and helpful. There were a lot of construction workers staying on the first floor and mud was constantly in the hall and dining area. Breakfast was below average and not attended properly. Nicole had to go find the person in charge of the food to replenish. You night front staff was very rude.

Great stay

Clean, employees were very respectful

Easy to reserve room, friendly staff and easy checkout

Quiet and relaxing atmosphere with ample free parking. Breakfast was surprisingly very good. Nice to see the departure of individual bottles of bathroom essentials in the room for easily accessible refillable Dove products.

Rooms werent very clean, guy at breakfast lobby was rude

Room had nice amenities - lots of USB ports for charging; night light in the bathroom; coffee maker; breakfast bag for those leaving before breakfast was served. Amy, the person on the front desk, was especially helpful in trying to get me transportation from and to the Charlottesville airport.

The hotel could use some taller signage at the road. It was difficult to find the hotel.

It was convenient.

Friendly staff and good breakfast

Hidden gem! Easy access to gas station, grocery, and dining. This little complex is self sufficient with gym, restaurant and donut shop. Super clean and very quiet even though it is on a main thoroughfare.

Our king suite was amazing!!! Nice, clean, spacious!!! Breakfast was very good also!!!!

Close to the airport for a quick overnight stay. Great breakfast!

The room was very clean and very nice. The bathroom was extremely clean

Beds were so comfortable. Breakfast was really good. And the staff was really friendly and even offered some travel tips for our vacation

Nice quiet property

Excellent breakfast, clean hotel, nice pool, comfortable, spacious room with choice of firm or soft pillows.

Very nice rooms - comfy beds. Staff was very friendly and accommodating!!

Clean, safe and friendly. Top things for us when travel. Great choice

Hotel reception desk woman very nice and even let us stay in the pool alittle longer! Much appreciated!

Always a pleasant stay!

Easy and friendly check-in. Great location for what we need.

.

This was a trip that I needed to take to officiate at a wedding. The service was excellent from check in to check out. Special recognition to Dana who worked on the TV (the TVs are new) to ensure that it worked correctly. Thanks, Dana!