Sonesta Chicago O'Hare Airport Rosemont
About Sonesta Chicago O'Hare Airport Rosemont
Less than 0.6 mi away from O'Hare International Airport and providing airport transfers. M. As of February 1, 2024 all passenger pick-ups will occur at Terminal 2, Middle Lane, Door 2E for both domestic and international arrivals. Additionally, the Airport Transit System (ATS) is available 24 hours a day, taking you to the Car Rental Hub, a 5-minute walk from the hotel. This hotel offers on-site dining options along with guestrooms furnished with microwaves and refrigerators. Every stay at the Sonesta Chicago O'Hare Airport Rosemont is sure to be pleasant with amenities including high-speed internet, a 24-hour fitness center and dining at Harry Caray's Italian Steakhouse for breakfast, lunch and dinner. Allstate Arena, Rivers Casino and the Fashion Outlets of Chicago are located only minutes from the Sonesta Chicago O'Hare Airport Rosemont . The sites of Chicago city center are also within driving distance and ideal for a day trip.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
Reviews
The hotel is generally praised for its proximity to the airport and the availability of a shuttle service. The staff is often described as friendly and helpful. However, there are frequent complaints about hidden fees, particularly for parking and early check-in. Some guests also express dissatisfaction with the cleanliness and condition of the rooms.
- Convenient location near the airport
- Availability of shuttle service
- Hidden fees for parking and early check-in
- Inconsistent cleanliness and condition of rooms
- 5/5
Good hotel clean
- 5/5
Exceptional
- 2/5
The hotel is outdated and far too expensive for what it has to offer
- 4/5
Overall, a good experience except for the added fees no one tells you about. Arrived an hour early and they asked for $30 early check in. We declined and went out to eat instead. Also, paid $125 for hotel fees though i had prepaid my stay online.
- 4/5
It was easily accessible from the airport and the shuttle was convenient. The store and free coffee in the lobby was nice and I appreciated the daily credit. Getting to and from the city was a bit inconvenient. That is not the hotels fault just be aware that getting to downtown Chicago is difficult.
- 5/5
Exceptional
- 4.5/5
The bed was the most comfortable bed I’ve slept on in years! Traveling with my sister and having separate species for the beds without paying for two rooms was amazing! Super high pet fee! We had a kitten that was a week old and being bottle fed. They still charged $150 nonrefundable for him.
- 0.5/5
Bad
- 1/5
The sheets and towels were dirty , dirt spots on the wall . The carpet was not clean
- 5/5
Staff and shuttle
- 5/5
Everything was good my clothes was a little damp from dryer
- 5/5
The staff were very helpful and multilingual. Housekeeping staff was hardworking. All staff members were very kind. The property is older but well maintained . The shuttle to and from the airport was a nice added bonus.
- 5/5
Na
- 5/5
Room good
- 2/5
Rather not stay here a lot of unexpected charges
- 2/5
The most uncomfortable pillows in any hotel I’ve ever stayed in across the world! Sooooo lumpy! And someone set the radio alarm for midnight and woke me up. I was very pissed off.
- 4/5
Good location when using O'Hare airport and on the 8th floor the traffic noise was much quieter than other nearby hotels. Good breakfast selection but has to be paid for extra. Nothing obvious comes to mind
- 5/5
Breakfast was buffet style and could have more items, but I was not expecting something sophisticated. I would book Sonesta again on a future trip
- 5/5
Best exp
- 5/5
Exceptional
- 5/5
The staff were very friendly and efficient! The shuttle from the airport is on time and with great staff
- 4/5
Staff were good NA
- 5/5
Everything Nothing
- 5/5
You should have a breakfast for flyers. Harry Caray wasn’t that good .
- 4/5
Excellent Service
- 4/5
Room was clean and well kept, although a little outdated. Bathrooms could have been in better shape but more than good enough. The employees were incredibly helpful and welcoming. The location was convenient for airport travel however battling traffic into the city was frustrating. If you’re wanting to be more downtown oriented then this hotel isn’t a great option. Overall it was a great stay and would stay here again given the choice.
- 5/5
It is very close to the airport. They should have some type of free breakfast.
- 5/5
The shuttle to the airport, welcoming staff, $5 a day snack availability and breakfast. It was a very clean and great location in Rosemont area.
- 4/5
Everything worked as expected.
- 4.5/5
The perfect place to stay when flying in or out of O'Hare. The location is easy to get to via hotel shuttle or rental car train, and the hotel is clean and comfortable as well. Just what you need for a transition right before or after a flight!
- 4.5/5
Superb
- 4.5/5
The perfect place to stay when flying in or out of O'Hare. The location is easy to get to via hotel shuttle or rental car train, and the hotel is clean and comfortable as well. Just what you need for a transition right before or after a flight!
- 1/5
Very poor
- 4/5
Very convenient for Airport and Car Rental Centre. Walking distance to Car Rental. Good, large and comfortable rooms. Reasonable breakfast. Good pricing for the convenient location. Nothing really not to like, it’s not luxury but it’s clean and comfortable with everything you need and well priced for a one night stop - over. Would happily return.
- 0.5/5
Bad
- 4/5
This hotel is perfect if you are planning to return a rental car and fly out the next day. The location is walkable (if you are able) to the rental car facility. The staff was friendly. There is a nice restaurant in the hotel and the shuttle runs every 30 minutes. The rooms are nothing special, but they are clean and meet basic needs.
- 4.5/5
Nice size room, very comfortable, wished we had more time to enjoy it.
- 5/5
Clean room. Excelent beds, restaurant very good and excelent location.
- 1/5
We travel quite often, we have never experienced paying extra to check “in early” when the room was ready upon arrival.
- 4/5
Close to restaurants. Room needed some repair!
- 5/5
Our stay was great, The only thing was the pillows they gave me a stiff neck.
- 4/5
Convenient location with free shuttle to terminals. Our room really needed a refresh. Molding all broken and peelint off, lamp shades ripped and there was a handicapped seat in the bathroom which was not clean. We removed it and put it in the corner. The bathroom was clean otherwise. Convenient to have the restaurant on site.
- 3/5
Hotel was fine, we had booked a room with bathroom mobility access, but didn’t appreciate the beds are so high, we asked in reception if there were any alternative beds, but it seems all beds are the same. In the end my brother who uses a wheelchair had to sleep in his chair as the bed was far too high to access. It’s the first time I travelled in the US with a wheelchair user so will be more aware to check this next visit.
- 4/5
A
- 4/5
The hotel is good- the rooms are spacious, very clean. No breakfast is offered, but available at Harry Carey’s downstairs or Panera across the street. There is a laundry available. Fridge and microwave in the room.
- 4/5
The Sonesta is a good choice when you have a flight from O'Hare the next day. They provide a free shuttle, which is good. We arrived at 2:30 to find that check-in time was 4:00 unless you pay a fee of $35.00. If rooms are available, they should allow early check-in for free. The bed in our room could use replacement - it was very soft, and we rolled to the middle. The rooms are comfortable, and we will likely stay here again.
- 5/5
The properly is conveniently located near the airport and the rooms was spacious enough.
- 5/5
The room was clean, and the desk staff were terrific. I appreciated the $5 per day credit at the little store
- 5/5
Yes it was nice hotel room and internet connection
- 4/5
Great
- 5/5
Great! No complaints!
- 5/5
Nice
- 4/5
From this and other stays, I regard Sonesta O'Hare as a very fine property and a good dollar value. However, it does need to improve the design of its airport shuttle service.
- 5/5
Nice breakfast selection. Staff was pleasant and helpful
- 4/5
Clean hotel, conveniently located. Loved having Harry Carey's Restaurant at the hotel. Staff was very pleasant.
- 4/5
The overall stay was nice, clean, and having a restaurant there on property was so convenient.
- 5/5
Convenient hotel near O'Hare airport with complimentary shuttle service to and from, room was clean, restaurant on site was very good
- 5/5
Ok
- 5/5
The hotel is very nice and clean. Their staff are very nice and friendly.
- 5/5
The receptionists are very nice and accomodating. Airport/hotel shuttles are very reliable and on time. Close to the airport if you need an overnight stay. Will be coming back.
- 5/5
This was my third viist. Always happy.
- 5/5
Convenient location
- 3/5
Basic hotel close to airport
- 4/5
Always stay here when I’m in Chicago it’s an amazing place and you might meet some famous people at the restaurant as well!
- 5/5
Love the restaurant and the park and fly option at this location.
- 3/5
I arrived around 11PM the waited for a shuttle for 30 min. then decided to take an airport train and walk a to the hotel. After a long flight from Europe it was very inconvenient.
- 5/5
Great room!
- 5/5
Staff was friendly and check in was easy. the room was very nice too!
- 5/5
The adjoining restaurant has fantastic options for both breakfast and dinner. The staff was helpful and accommodating. The room was pristine and the hotel itself was in a wonderfully walkable area!
- 3/5
I think the issue that I’m having, is the parking fee. I’m staying over night, it’s an additional $26 per night, and I had a discount for parking that wasn’t applied. Now that I know this, it’s doubtful I’ll stay at this hotel if I have concerts in that area. Parking plus a resort fee of $20 per night made each night an extra $46, so an additional $92.
- 1/5
Deposit it’s 75$ just bag 11$
- 1/5
What breakfast menu? The only breakfast that was there was the one you had to purchase
- 5/5
Wonderful location to airport. Shuttle from airport to hotel. Then a five minute walk to the car rental helps us save a day of car rental fees.
- 3/5
No one told us that for breakfast you needed a voucher so I don't know how breakfast taste. The room was nice, the bed was comfy, kinda makes no sense to have it look like a two bedroom and you can close off the door if there is only one bathroom. The 2nd night in, the heater broke and only cold air was coming out. It was too cold and it was supposed to rain the next day and no working heater. I had to wait till the next morning for maintenance to come, called at late 8am, waited an hour, called again, it was a different person on the phone and it sounded like no one was informed that maintenance was supposed to come up, finally maintenance came and brought a space heater. It's very disappointing to pay all that money for the main thing that is needed on a cold day in Chicago to not work.
- 5/5
Clean rooms nice Staff and close to the rental cars. Very convenient for ORD travelers.
- 4/5
Room smelled
- 5/5
Shuttle was on time both ways. We walked to a fast food place for supper. Room was a suite like with a bedroom off the main bedroom. Price was comparable to area hotels.
- 4/5
We arrived late at night, 11 pm, after flying from Bogota. We were exhausted and just went to sleep. The bed was so comfy. In the morning, we hoped to have breakfast, but the restaurant was closed for some reason. It was convenient that the hotel was so close to rental cars.
- 5/5
Rooms were clean, the shower pressure was very good, overall had a pleasant stay.
- 5/5
The 2 room hotel room concept room is awesome but the hotel In general looks tired.
- 5/5
Had a good time
- 5/5
Very clean and nice rooms! Easy check in and checking out.
- 5/5
Check in was quick and easy, and the front desk staff was very pleasant. One thing I appreciated in the room was that there were plenty of towels. Some hotels have started adopting the philosophy of having as few towels as possible. Instead, the Sonesta had at least one extra of every towel type. There was even a special face towel by the sink.
- 5/5
Good
- 4/5
Good shuttle but hard to find. Actually airports fault, no signs
- 4/5
Yes
- 2/5
Didn’t use the shuttle because they stop operating at 11:15 pm and our flight came in at 11:30. Got charge $22.80 after checkout for services, but got in late and left early. Big negative!
- 5/5
Yes
- 4/5
the room was clean.staff were friendly and helpful.shuttle was on time at the designated area.
- 5/5
Very pleased with the services recommended this place to anyone. Very friendly and professional. Airport shuttle service great. Very very please.
- 5/5
Great location close to the airport. Always a great dining option at the hotel.
- 4/5
Decent rooms though no extra pillows or blankets in the room (i probably could have asked for one). Hotel shuttle to the airport was good and easy.
- 4/5
Room was clean and comfortable.
- 4/5
The stay was okay overall, but I was disappointed that there was no water available in the room. Guests need to request it from the front desk, which is inconvenient. At $180 per night, I would expect this basic amenity to be included. Small details like this can strongly affect the overall guest experience.
- 5/5
Room was very clean
- 5/5
Perfect spot for an overnight layover in Chicago. The attached restaurant is also amazing! Frank, the bartender, is awesome!
- 5/5
My stay was comfortable and restful. Everything was clean and quiet. The staff was friendly and helpful, and the shuttle was easy.
- 5/5
Place was super nice and very clean also great food at restaurant on site.
- 4/5
Nice and clean hotel very close to ohare airport
- 4/5
no pool or breakfast was not offered
- 5/5
Effortless parking check in, and drive to ORD. Clean, quiet room. Harry Caray’s onsite is perfect for dinner and drinks!
- 5/5
Yes
- 5/5
Clean room,friendly and kind staff
- 5/5
Very good
- 3/5
Pricing is steep for what you get in return. Long term parking is a premium rate.
- 5/5
Its good and specious room with full of facilities.
- 5/5
Clean room and friendly staff, check in/out was easy and fast.
- 5/5
Room clean. Shuttle service was prompt
- 4/5
Decent hotel with a good Italian restaurant attached. Staff were nice. Room was clean. Very good shuttle service to and from the airport
- 4/5
Front desk young lady that checked me in last night was very nice. Room overall good. Hotel could use a refresh.
- 1/5
The room smelled very stale the lamps did not work, there was no receiver to the phone, only the base and none of the USB ports worked on the clocks. They were sticky to touch as if these rooms have not been cleaned properly for months. This was awful!
- 3/5
There were 3 fire alarms that were caused by broken pipes and water leaks. Staff did not communicate when clear to return to our room. Not even an apology.
- 5/5
clean room, friendly staff, comfortable room and beds
- 5/5
The room was spotless and good staff
- 5/5
Very clean and nice.
- 5/5
Clean room and easy parking while travelling.
- 5/5
Nice
- 5/5
Room was excellent, clean and comfortable. Staff was freindly and helpful.
- 5/5
Always love staying here!!
- 5/5
Very clean room, staff were great
- 5/5
Clean, nice mattress. Excellent room.
- 4/5
Very quiet considering proximity to the airport
- 5/5
Unbe
- 5/5
Front stuff was great
- 5/5
Excellent location and perfect restaurant on-site!
- 5/5
Nice room and convenient to the airport. Decent gym and a good restaurant.
- 5/5
Spacious room. Attached restaurant. Location near O'Hare airport. Very helpful staff.
- 4/5
Everything was fine, thank you. We just paid for breakfast, but it wasn't there.
- 4/5
Comfy beds. We requested a king bed, but got two queens instead. Was fine.
- 3/5
Shuttle was easy and convenient, restaurant was good. Good location if your flight gets cancelled at O’Hare
- 5/5
Spacious, clean room and friendly, professional staff.
- 4/5
Room was very clean, staff were wonderfully friendly
- 5/5
Good hotel.
- 5/5
All staffs are very nice, efficient and professional. We had some questions about the receipt and she answered our questions throughly and patiently to make sure we understood. I really appreciate her willingness and supports.
- 5/5
Staff is always really nice and helpful, the whole place is clean and pretty, we just really like staying here
- 5/5
My son and his friends stayed here while attending Midwest Fur Fest at the Convention Center. The hotel seemed very accommodating to the furry crowd. They even used special MFF room keys for the event. It was conveniently located to the convention center. My son and his friends said they would stay there again.
- 3/5
Rooms could use modernization. USB plug ins.
- 5/5
Great hotel. Room was awesome
- 5/5
Very close to multi model facility, you can take o hare airport transit from any of the terminals to multi model facility then walk to the hotel in under 10 mins
- 4/5
Time disappointed too
- 5/5
Clean room, quiet and airport shuttle.
- 2/5
Third time staying at this location. Previous 2 times very pleased in all reespcts. This time beds were somewhat worn out. Fridge did not get cold and dog barking persistently for several hrs late at night? Like i said previous stays have been good but this one was a miss
- 1/5
When I checked in I was told that I have received a credit of $5 towards something from the market. So I got a chocolate bar. When I just checked my invoice I noticed that I got charged the $5. Not impressed with such dishonest practices.
- 5/5
I was able the make a last minute reservation to be close to the airport the night before an important flight---hotel far exceeded expectations, clean, modern, with attentive, friendly staff and a lovely restaurant.
- 5/5
Excellent on-time shuttle service
- 5/5
Convenient location. Clean room, safe area and staff was helpful
- 5/5
Room was clean and very big. Bed was comfortable
- 4/5
Easy walk off the ORD People mover from the rental car facility. Room and staff were fantastic. On site restaurant was terrible so go somewhere else.
- 4/5
Think airport hotel more than Sonesta. This is a good hotel option if you need airport convenience, and has a good shuttle and Harry Caray restaurant, but not the usual Sonesta opulence.
- 5/5
My stay was pleasant and peaceful.
- 4/5
I picked this hotel for its proximity to the airport. The staff was professional and friendly and there was an airport shuttle.
- 5/5
Clean and luxurious room and service, will use it again!
- 1/5
The breakfast is poor, and I can not get the right receipt on the front desk or website.
- 5/5
Security for the elevators is top notch and the staff was friendly and accommodating
- 5/5
Always great
- 5/5
Very welcoming front desk
- 5/5
Great!
- 4/5
I didnt use a shuttle Cofe machine didnt work well. For the rest the room and everything was clean, airco worked well and was not noisy.
- 5/5
All around amazing
- 5/5
The room was very good! Although the shower drain needs attention and maybe needs to be cleared. Water does not drain as it should.
- 4/5
Nice and clean.
- 4/5
We enjoyed our brief stay especially the Harry Caray restaurant. All of the staff were friendly and helpful. We did think our room was somewhat musty smelling. You might want to check room205.
- 5/5
Friendly staff, clean, car rental hub is a 5 minute walk, shuttle service is reliable. I will stay here again.
- 3/5
A resort fee and parking charge at an airport hotel.
- 5/5
Clean room, comfortable bed, good shower, efficient on time shuttle although only every 30 min. Convenient Harry Caray restaurant on premice
- 5/5
Good service from start to finish. Timely shuttle service, quick check-in and check-out. Friendly employees. Clean, comfortable room but I would prefer a firmer mattress.
- 5/5
The room was very clean and quiet. Enjoyed the stay.
- 4/5
Hotel was clean and convenient. Beds comfy. Easy check in /out. Close to outlet mall. Enjoyed the stay .
- 4/5
Airport shuttle was welcome and very prompt. The operator could learn to be a little less gruff.
- 5/5
We enjoy the Rosemont area when visiting the Chicago area and like what the Sonesta has to offer for price and availability. Room was clean and nicely spaced out. Recommend the patrons check the refrigerator upon checking in to ensure its plugged in so that their complimentary water could stay cold. Overall a very nice experience
- 5/5
Clean room, all updated
- 5/5
Everything was perfect.
- 4/5
Upon arriving to my floor, the temperature was extremely hot, other than that everything was great.
- 5/5
Excellent stay during the Chicago Marathon weekend. The airport shuttle was amazing and right on time always!
- 4/5
Convenient to O’Hare and free parking. Also Harry Caray’s Bar & Restaurant good place for a drink & a bit.
- 5/5
Like the coffee machine in lobby, workout room, and shuttle.
- 5/5
Nice and clean property.
- 4/5
No opinion
- 5/5
Staff was quick and helpful. Any questions we had were answered. The stay was perfect!
- 5/5
Helpful staff. Deluxe bedroom really great for parents with 1-2 kids!!! Roomy with small refrigerator, microwave and sink
- 5/5
Clean room and facility, staff was welcoming and nice. Close to the airport and concert venue i was going too!
- 5/5
Mario and the rest of the front desk rep were so friendly and helpful.
- 4/5
Room is clean but a few decorative repairs needed. No plug in bathtub and we had to call for one. Was told there was none available but I did get one eventually. The reception area was noisy but the room was reasonably quiet. I would stay there again if needed.
- 5/5
The room was spotless! Staff was welcome and extremely helpful. The highlight of this was the shuttle that my friend took back to the airport. I would definitely stay here again.
- 5/5
Perfect!
- 5/5
Very clean and the staff was very helpful and nice
- 5/5
Nice, comfortable stay! Friendly and helpful receptionists.
- 3/5
Good job
- 5/5
Dinning was excellent 👌
- 5/5
The staff was extremely nice and accommodating. The room was very clean and the bed was extremely comfortable. I highly recommend this hotel to everyone.
- 5/5
Nice area convient to come and go right to the airport Highly recommended.
- 5/5
Clean! Very nice staff!
- 5/5
Convenient,clean
- 4/5
Overnight airport stay the hotel did everything needed good shuttle from the airport. Would stay again.
- 5/5
It’s a great place to stay, when I see a show at the Rosemont. And it’s easy off and on to the freeway
- 5/5
Staff very friendly and helpful. Harry Carey restaurant in lobby delicious and reasonably priced.
- 5/5
Very quiet and convenient for the event we were attending
- 5/5
Loved the place. Would definitely come back
- 5/5
Very good
- 3/5
Room stunk like mildew terribly and the carpet was stained everywhere. Happened on both of our stays in different rooms at this location. Likely wont go back unless they remodel.
- 3/5
We stayed twice and both rooms stunk like mildew and had stains everywhere on the floor. Comparable hotels nearby definitely do a better job with overall cleanliness and odor control. I wont likely try this hotel again unless I hear they remodel.
- 1/5
This hotel is extremely dated and needs updates. The carpet is filthy and smells of mildew everywhere. The inside of the rooms the curtains are stained yellow. I didnt trust to sit in my chair. And the sheets were questionable. The bathtub doesnt drain. Also the bathrooms are not properly clean, disgusting
- 5/5
Very attentive and efficient front desk staff. Friendly housekeeping staff. Pleasantly surprised by the amenities in the room.
- 5/5
Easy access. Clean. Quiet. Great bed.
- 5/5
Nice and close to Panera bread gotfrrshsalad
- 5/5
Great location and Amazing restaurant downstairs
- 5/5
The free shuttle to and from.the airport was hassle free, on time and the drivers were extremely friendly and professional!
- 5/5
Safety and security was great.
- 5/5
Upon arrival, our plane had been delayed for six hours. The staff checked us in immediately and offered us water, which we were in desperate need of. I really appreciated the coffee machine which had many options to choose from and was high-quality. Our room was spotless And every time I ran into a housekeeping person in the hallway they were friendly and kind. The quick check-in allowed us to attend the function that we were late for.
- 5/5
It was very convenient for those who wanted to stay near Ohare
- 4/5
Parking should be free, especially if i am parking it myself and outside.
- 4/5
Pretty good.
- 5/5
Check in quick and easy after a long trip home from Barcelona
- 5/5
The food at the restaurant was really delicious. The shuttle to the airport was very convenient.
- 5/5
Great customer service. Great food . Easy access to airport
- 5/5
Great location and wonderfully clear and comfortable hotel after a transcontinental flight!
- 5/5
Great environment
- 5/5
The best flight
- 1/5
When I started getting ready for bed, I found the sink so be filled with hair. Then I went to get into bed and there were 5 or 6 different hairs in the very clearly slept on sheets (wrinkled and sweat stained) in the MADE bed. I was furious. I called down to the desk to ask for an immediate switch. They told me the system was down and they had no clue which rooms were available. They also told me housekeeping was gone and they’d try to find new sheets. After several minutes, the front desk manager appeared with a stack of sheets and attempted to hand them to ME to change. I told him that was completely out of line to require a guest to change the dirty bedding of a prior guest. He tried to negotiate and say he would change the dirty ones if I made the bed. I refused. He then had me and my limping dog exit the room to wait in the hall for 15 mins while he “made the bed.” When we re-entered, I found that he left me with a mattress protector, no fitted sheet, a flat sheet, no duvet cover, and the same pillow cases from before. When I was given
- 5/5
My experience coincides 100% with the info provided by both the hotel and Expedia. There were no hidden fees or surprises during check-in and checkout. This is a very convenient location for an early flight. The rooms are well appointed though dated but still very accommodating and comfortable. Good water pressure and hot water. Noise can be a bit of an issue on the side facing the airport but I still slept enough.
- 5/5
If you’re looking for an immaculate, yet pet friendly stay, this is the hotel for you. The restaurant/bar was delicious and the staff was super welcoming and professional. The room was really nice and the beds were big, comfy and most of all CLEAN!
- 5/5
Allowed me to have late check out.
- 5/5
Thanks to the airport shuttle bus, I was able to reach O’Hare Airport Terminal 5 comfortably and without any hassle.
- 2/5
Towels were not in the room when we arrived, the old sheets were not pulled off the pull out bed and they had to change our room because a “dog urinated” on the carpet. The keys didn’t work to get the elevator to work. The air conditioner did not keep the room cool and the carpet was stained in the room. I would not recommend this hotel.
- 5/5
Having to pay $26 per night to park was insane. But other than that it’s not a bad place.
- 5/5
Excellent service at the front desk
- 5/5
I liked the hotel because its location and the airport shuttle.
- 4/5
Ease to do anything
- 5/5
A nice clean hotel
- 3/5
Nothing special. The rooms looked moderately cleaned. Food options were poor, esp Vegetarian and gluten free types.
- 3/5
Not worth the price.
- 2/5
So much water damage in the room… paint pealing off the wall. Just a basic room at a high end airport rate.
- 3/5
The room was oldish; the toilet would not flush correctly, the TV would not play one evening, the tub was disgusting, and the free coffee was not very good.
- 5/5
A fine place to spend a night.
- 5/5
It was a very convenient place to stay at and the shuttles were life savers for the airport.
- 4/5
Decent airport hotel with a good location near the car rental center. They charge an annoying resort fee for no reason other than to increase the room rate. That is annoying enough at a destination resort but is especially out of place at an airport hotel. Someone also opened my door at 8 AM on a Sunday morning but then went away quickly when I said “hello?”
- 5/5
Great staff and Harry Carey’s is always delicious!
- 5/5
Great!
- 4/5
Room was clean but air conditioner didn’t stay on so room would get warm then air conditioner would come back on
- 5/5
Sonesta was lovely. Easy check in. Nice room. Pillows not so great. Shuttle service was excellent as was all the staff!
- 4/5
Unplanned overnight stay due to O’Hare flight issues.
- 4/5
My only issue was the parking pass for the car was not included with the room .. it was a surprise to me and an unexpected expense. Seemed a bit silly .. to charge so much for a pass, everyday .. seemed thuggish. The staff seemed embarrassed to have to enforce the thing .. The staff was very professional and the property was well kept. Dragan was very helpful and a pleasant employee. The Kitchen crew were like an All-Star Cubs team .. and the maintenance was first rate. But that parking pass thing .. I will very much consider staying with you again, next year. Just being honest here guys ..
- 3/5
When I arrived they could not provide me with a 2 bed room like I had booked on hotels.com in advance . The could only give me 1 bed with a pullout
- 4/5
Here for a quick stay. The hotel was pleasant and met our needs.
- 1/5
They charge me $300 extra when I arrived.
- 5/5
Great rooms. Great restaurant and bar.
- 5/5
The stay was great !!! Loved the area , I loved that the car rental return was 5 mt walk from our hotel . The hotel was clean and loved that we had completely coffee all day long . The staff was great Alina was incredible she got us our room early . We had an overnight flight and were so tired , Alina is the best !!!
- 5/5
Great place great service
- 5/5
We really enjoyed being so close to the airport. We were able to return our rental car and walk two blocks back to the hotel.
- 5/5
First time I stay at this hotel, and it was a last minute thing, I tried finding something affordable and pet friendly. I’m glad I found it, it was very clean and staff very friendly, quiet and comfortable.
- 5/5
There was hair on the floor by toilet .
- 4/5
Stayed here during a road trip. Room was clean and quiet—perfectly for weary travelers.
- 2/5
The hotel in general but specially the rooms were smelly (old and humid). The A/C was so noisy that it had to be shut down to sleep. Being an hotel for usually short stays, you would like some quality fair priced restauarant. The one there cloeses at 10 is over priced by far, dishes are offered that are not in the menu, therfore not priced. I refused to be tricked in there. At the lobby you are asked if you want water, to be given the smalles bottles you can imagine (almost water shots), as many as you want of course (eco friendly?). Worse parte, I came from Sonesta downtown were I spent a couple of days and the experience was similar, maybe worse.
- 5/5
Cannot praise the staff enough!they went above and beyond to help me
- 5/5
Nice stay
- 5/5
It was very clean and comfortable, which I expect in a hotel but don't always get. I appreciated the free airport shuttle but the ride was very bumpy, which seemed to both the state of the van and the road condition.
- 4/5
Room was clean. Comfortable bed. Friendly front desk staff. We just had a quick overnight stay, but if had to stay here again we definitely would.
- 5/5
The hotel staff was great! The carpeting in the room was worn & looked bad. Rest of room & hotel was great!
- 5/5
Very large rooms with great beds and great large bathroom. Very nice.
- 5/5
weather related stay perfect location
- 5/5
I was only there for 2 nights. I would definitely recommend. The price was also great!
- 4/5
Only needed to stay one night for an early connecting flight. All went well. Shuttle service, close to airport ( I didn’t notice the noise.), clean and spacious room.
- 5/5
The front desk is always friendly and professional and the rooms are quiet and clean.
- 4/5
Loved everything
- 5/5
The rooms are very clean, lots of space, clean bathrooms, and thebeds are so comfortable
- 5/5
Mattress was lumpy and uncomfortable
- 5/5
Nice and clean. Nice to have a great restaurant on premise for a great meal before our early flight the next morning. Thank you one and all.
- 3/5
The hotel was older than what I expected.
- 5/5
Nice convenient place near airport. Excellent shuttle service
- 5/5
Can’t complain, all the front desk employees were super cool and kind 10/10❤️
- 4/5
Nice hotel
- 5/5
Repeat customer. SO easy for return of rental vehicle when flying out of ORD. Nice facility. Convenient. close to extras.
- 5/5
Worked perfect for me
- 4/5
Very close to O'Hare.
- 5/5
Booked this last minute when we missed our connecting flight. Check in was great and friendly, we were offered a choice of room when we got there, complimentary water bottles, and wound up with a very nice room. Shuttles make it easy to get to O’Hare.
- 5/5
Great location to the airport and the Harry Carey’s restaurant is always great.
- 5/5
Very nice hotel close to the airport!
- 5/5
Amazing
- 5/5
Got stuck at O'Hare when our flight was canceled. Stayed at the Sonesta for the night till we returned to airport. We had no luggage. They provided us with toothbrushes. toothpaste, razor and shaving cream. Definitely helped to make an awful night much better. Didn't get the name of the young man that took care of us at 11:45pm, but he was wonderful!
- 5/5
Investor friendly staff, very clean and rooms nicely appointed. Incredibly comfortable beds!