Hyatt Place Chicago/O'Hare Airport

Enjoyed the stay. We were about five minutes from car rental return. A lot of food options close to hotel

call a restaurant. Only a few items on the very limited menu were available and all service was at the bar. The breakfast was the usual hotel fare. Staff was great.

Friendly & helpful staff. Hotel well located for restaurants & a Target supermarket. Good sized & clean room but quite a lot of road noise from traffic. Breakfast was average.

Excellent location for ohare and Allstate arena access. Wasn't happy to pay for parking given the elevated room rates. Included breakfast was okay. I don't know if it's a local zoning thing but closing the hotel lounge at 10pm caught many concert goers off guard. No alternative night life options within walking distance.

The worst experience ever.

Water pressure in shower was excellent. Bed super comfortable. Parking cheap. Took shuttle to Ohare.

Ok hotel. Shuttle doesn’t run for early morning flights. Had to pay for taxi

Nice property

I love this hotel. Whether you are there for park and ride, business, or maybe a show at Allstate Arena, this is a sneaky awesome place to stay.

After a long flight the clean room and soft bed was what was needed.

Staff were very friendly and prompt when there was a large gathering of people checking in. Parking was easy. Room was clean and cool. Water pressure was amazing.

We didn’t like the same breakfast everyday.

Very clean. Friendly front desk staff. Great airport shuttle.

We arrived around midnight after a flight delay and were told no rooms were available, despite having a reservation. Eventually and luckily the manager found somehow a room. Nevertheless, it appears that hotels overbook (just the same as airlines). Be prepared for suprises if you arrive late.

We weren’t able to use the airport shuttle. Upon arrival, we would have waited at least 30 minutes. Upon departure, we had a booking and ticket for the 5am shuttle. The hotel booked 23 people into a shuttle that seats 7. I was told that most of the people were from the La Quinta, not even the Hyatt. Staff was completely unhelpful and uncaring. A filthy foot pad from a shoe greeted us in our room and the rest of the room was clearly given only the most basic cleaning. Go elsewhere.

Everything was good, and the staff was very accommodating however, the airline rebooked us on a 5 AM flight and when I asked if there would be someone at the desk at 3:30 AM to call us a taxi I was assured there would be however when we came down there was no one manning the desk for the 20 minutes it took us to get an Uber.

Stay was on the 8th floor. Sleep was not great as it is in the flight path of O’Hare Airport and planes fly over every 15 minutes. The first two nights we had NO LARGE TOWELS and had to dry off with hand towels for two days despite multiple requests to get towels to our room. Night staff was friendly and helpful, day staff not so much. The elevator broke and we had to walk down eight flights of stairs twice. We could go up to our room on the second elevator from the first floor, but going down was not possible because the elevator would not come up to our floor. When I called the front desk to report the problem, the female working the front desk was very rude and gaslit us and saying that the elevator was not broken and we were mistaken. The button for calling the elevator was still lit up two hours later. There was a very nice cleaning lady with a C first name that flagged us down walking in the stairwell and helped us get down one time by allowing us to use the service elevator from the 6th or 7th floor. She needs a raise and treated us much better than the front staff that morning. Be mindful that sitting on a couch downstairs one night, we came upstairs to our room and found a questionable bug crawling on us. I squished it when I saw it crawling on me so we were not able to clearly ID it. It did not look like a bug you would want to take home and I have made it a point to heat treat all my clothes and belongings upon arriving back home. Not going back here.

Friendly staff and comfortable clean room with good shower. Very dated with 1980s ambience

The room was clean and spacious. The staff was nice and helpful. Complimentary breakfast was very good and added value. The pool was closed during our stay with the exception of 1 day but overall it was worth the stay.

Staff were not super friendly. Offered us A free water for the inconvenience of a dog barking and waking us up on our first night stay. Then one of the 2 elevator broke which made getting to our 7th floor room very delayed.

Very clean, very nice staff, especially Joel, who check us in. Convenient location, just 3 minutes from the rental car garage. I've stayed here many times.

Pool was not working for the 3 nights we were here. Loud dogs barking. One of the elevators was down the entire 4 days we were here. Mornings were awful when on the top floor. A lot of delays. Front desk didn’t seem to care just said would let people know so it can get fixed. Shuttle drivers were amazing the best employees we encountered.

No cuentan con servicio de limpieza al parecer los sabados, ya que nadie limpio ni trajeron toallas limpias en este dia, el sofacama tenia una colchoneta muy delgada que al dormir se sentian los resortes, solicitamos el cambio de la misma pero trajeron otra casi igual, la persona que la trajo nos dejo dos para solucionarlo y el cobro del parqueadero me parece absurdo ya que somos huespedes , quien quiera hospedarse alli y trae su automovil , tenga en cuenta que tendran que pagar parqueadero en sus dias de estancia, en cuanto a la piscina estaba un poco sucia.

The flight from Fort Myers was great. We waited about an hour for the shuttle to come get us and bring us to the hotel. We got to the hotel around 11:30am.. I tried to check in but the customer service specialist told me I had to wait to 1:30pm or be charged an extra 25:00 to check in. She also said I had to pay 100:00 dollars for a security deposit. The room was clean and I enjoyed the stay. Chicago was amazing. I would love to go back.

A

it was near airport and car rental return and had a shuttle to them which helped us a lot. but breakfast was too poor. no vegetables at all. very big hotel with guests but only one elevator working during whole of our stay. no telephone shower - only water from above. the soap and shampoo - I found out after I am in the shower that they are empty!!! no one is checking it before assigning the room to a guest? the rate was therefore too high.

Exceptional

The driver to the airport was not nice. Though i had booking, he just doesn't care.

only issue was no room service and when we called about it we placed trash and dirty towels outside of room as we were told and hours later it was still there

The breakfast was nice. They try to nickel and dime you if you want extended checkout.

2) Breakfast was great! 8/10 3) Great location! 10/10 4) They oversold the two queens 😞and moved us to a king. After some Discussion they comped us a second king room which was nice but our family was split up. Guy at the desk was super nice though. 5) parking was an extra $23 6) I’d stay again if I had an event at Allstate But otherwise it was just ok.

Joel at the front desk was very amicable and pleasant to work with when we had an issue. In spite of LOTS of families with kids present for the concert we were attending, staff remained friendly! Ran out of pool towels (due to the unusually large number of families using it). Rooms were slightly overbooked so a King with sofa sleeper was substituted for the 2 double beds we requested, but the staff was apologetic and helpful.

Superb

W

Could be better

Great Breakfast and nice room.

The staff was very kind and helpful

The hotel was clean and great staff

Breakfast & the room was great Loved it all

Clean room, comfortable. Breakfast was great to have included.

Not for us and wouldn’t stay here again

Nice hotel with a buffet breakfast which is a big plus.

It was great to stay at the hotel because it was close to the Allstate Arena. The staff was very welcoming and helpful.

Free Shuttle was perfect from ORD. Close to Rosemont Horizon venue. Great staff at front desk, were super flexible with room change request/.

So disappointed in our stay after being so excited about staying there to attend a concert next door. It was a birthday trip for my daughter and it was so disgusting.

Great place

Other than the ghetto parking lot the hotel was fine. Helpful staff and the bartender was awesome!

Beautiful, clean, friendly staff. Definitely will stay again and recommend to others.

Terrible service. The staff was incredibly rude. The parking was extremely expensive, located far from the hotel on a dirt lot, and felt somewhat unsafe—both for the car and for me as a woman—since it was situated so far away on a property currently under construction, with no cameras and no security. I would definitely never return here.

The staffs that I came encountered was very professional and helpful

There were crumbs on the sofa bed, trash in the bin in the restroom and an empty bottle of soap that wasn’t refilled. It did take them a while to replace the empty bottle (hours). Apart from that, the stay was pleasant.

Clean, nice breakfast, convenient.

Clean I stayed at this hotel for one night and had a frustrating experience with billing. I was charged twice on my credit card — one charge through Booking.com for $205.69 and another charge of $229.62 by the hotel at check-in. Both charges have already been posted to my account, not pending. This situation left me confused and disappointed, especially because no clear explanation was provided. I hope the hotel can clarify why this happened and resolve the issue quickly. Guests should not have to worry about being charged twice for a one-night stay.

Disappointing

I am vegetarian with gluten allergy and they don’t have not even bread. Also I requested for early check in while booking but at 11.35 I reached though they have room but they say I have to pay 25 dollars for early check in. I been coming this hotel for almost 4 years I haven’t come cross this situation ever. Which is not sound good.

Good

I stayed at this hotel for one night and had a frustrating experience with billing. I was charged twice on my credit card — one charge through Booking.com for $205.69 and another charge of $229.62 by the hotel at check-in. Both charges have already been posted to my account, not pending. This situation left me confused and disappointed, especially because no clear explanation was provided. I hope the hotel can clarify why this happened and resolve the issue quickly. Guests should not have to worry about being charged twice for a one-night stay.

Great place to stay when flying in

very big and clean. Convenient to the airport!

I loved the stay, we were close to the airport and never heard the planes! I will definitely stay again if I am ever in Chicago!

Nice

We didn’t like the breakfast, but everything else was good, the staff was polite and helpful

Superb

When we got there it had a musty smell that was worse in the rooms hall and room. It was so strong

Very good

Hi, I really enjoyed your hotel a lot! The room was very large, extra clean, and had everything one needed. The staff, especially Karen, was exceptionally nice and helpful. The buffet breakfast was sufficiently good. The truth is all was great except for the front desk guy, Dante. He needs to learn what is a good customer service and not to yell at clients or make fun of their accent by pretending he did not understand. However, I won't this ruin my review, like I said Karen was the best. I and would go back anytime.

Excellent

Large room with couch was very nice.

All good

Charging $23 per day is really not a satisfied service. But others are ok

Very good

Restaurants and many useful places very close There is no crosswalk near

There is no crosswalk near

The hotel was 7 minutes from O'Hare airport with an shuttle every 45 minutes. Staff was very helpful good breakfast amenities and clean room. I would stay again

The room stank of the sewer.

Nothing Mattress very old and dirty.

Nothing Mattress very old and dirty.

.

The lobby is spacious and clean.

The hotel staff was friendly upon check-in and check out. The morning breakfast was pretty good with lots of options. The excellent and it never ran out.

Wonderful place! Friendly staff and clean comfortable rooms. Within walking distance of many restaurants and shopping.

The reception staff (Nick in pm and Marie in am) were super friendly and helpful. The room was very clean, the shower water pressure was very strong with plenty of hot water. One disappointment was the very soft mattress! The complimentary breakfast was better than average with a wide variety of menu options. The shuttle was timely from and back to the airport. Overall, it was a very pleasant experience.

I've always had a good experience with Hyatt Place.

I was unable to stay at the facility. There was a date error and airline issues. I had Expedia call to make adjustments and the facility would not stating " non- refundable" . I understand no refund. I dont understand no adjustments.

excellent free breakfast

It was good

Breakfast was good ... there should be microwave atleast 1 on each floor we had to go all the way down to first floor to use it otherwise everything was very good

Very friendly staff. The bartender makes a great chicken quesadilla!

Gym and cleanliness was amazing. Very chill enviroment!

Very quiet inside vs outside and great water pressure for shower

The property offers great value for money. While the room itself was clean and well-maintained, the overall grounds feel a bit neglected, particularly the dark, scattered parking lots. Additionally, the bathroom amenities weren't replenished, so we had to request shower gel from the staff.

The staff I talked to on the phone in regards to their airport shuttle service was just overly talkative and kept me on line unnecessarily. The gentleman we saw at a reception desk was nice, but the taxi cab he ordered for us on the next day did not come—not his fault. The cab arrived 20 minutes later after the second request was made, and the driver was somehow rude.

Convenience!

Friendly front staff. Room was spacious and clean. Hotel parking was far away.

It was very clean and the breakfast was good!

We stayed here for one night for a concert. Very well put together super clean. The staff was very nice and very helpful. All state arena is right next door its a short walk. Very convenient for walking places so much stuff is around. Breakfast was okay and a very big dining area. I would stay again if im ever in the area again!

Spacious and comfortable room. Staff was super friendly. Great location for events at the Allstate Arena.

Great place to stay

Lack of food service and I like nothing

I

Clean rooms...well maintained. The process to use the shuttle, picking up at the airport, was a little disorganized. Waited about 45 minutes for a shuttle.

Everything was great except the beds/pillows. I tossed and turned with no sleep before a flight. Also the shuttle only started at 5am which cuts it extremely close for early flights. We had to book an Uber so we could get to the airport with enough time for our flight. Lastly, the breakfast started at 6am so again this is impossible for early flights. We booked this hotel specifically for these things and were not able to even use them. We will probably book elsewhere our next travel arrangement.

Even though you are right by O'Hare Airport with planes landing right overhead, this hotel was so quiet. Sleep well at night and didn't hear the planes. Great breakfast with many choices. Staff was very nice and helpful. Take the Blueline from Rosemond to get to downtown Chicago. It is next door to the Allstate Arena and I walked over to the event I attended there. Restaurants right across the street.

Never disappointed at the Hyatt Place Chicago O'Hare.

Good hotel. Convenient to O’Hare.

Breakfast was fresh and nice. Typical breakfast at a hotel. Staff was very kind and helpful. Location ehhhh. Depends what you want to do.

The room was very nice.. The staff was accommodating and the breakfast was fine

We had to change our room because of a horrible smell. Staff was happy to help!

yes it was good experienced

At check in, there were two staff working the desk. BOTH staff were scrambling to help a couple who had failed to cancel and reschedule a previous reservation correctly. So, that left a very long line of us waiting to check in at 3pm. Additionally, the staff gave the couple a discounted rate that was approximately $40 less than my rate. We all know differential pricing happens, but to see it happen to one customer and not be offered the same discount was unacceptable and disconcerting.

Very close to the Airport. If you attend an event at the Allstate Arena it is the perfect place, you can park at the hotel and it is an easy walk next door. Good breakfast, quiet even though airplanes fly right over. I would recommend.

Hotel is very old, it definetly does not look the same as in the photos. Overall ok, but everything seemd old.. The hallways, rooms and all. Very Average rating.

Good breakfast, nice shuttle

Great experience

I didn't eat at the bar

The night staff was very friendly, the morning staff not as much! However the room was nice, the free breakfast was delicious and there were a lot of food options near the hotel. Though we didn’t use the pool, it was a nice area. Housekeeping comes often but if you have the sign up, they won’t come back. And you only hear the planes from the outside not the rooms which I was happy about. Overall would stay again. Good price good comfort

Clean, comfortable room and well-kept facilities. Staff were friendly and helpful. Excellent location — super close to dining, Allstate Arena, and the Centric area. Would stay again.

I stayed here few times before .its close to Ohare and in my case close to.my appointments.

The body soap was almost empty

Felt new and clean. I would stay here again.

Excellent hotel, delicious breakfast, wonderful staff

Breakfast was above average for a hotel.

Nice thank you

I had originally booked a large room with two queen beds and a pull out couch as my group had 5 people. After a long day of driving, we arrive to the hotel and walked in to an extremely crowded lobby. I believe there was some kind of conference going on, but rather than a designated room, many people were loud and crowded into the lobby. Upon checking in, they said they had no record of our booking, so they created a new booking and put us in a room with one queen bed and a couch. Upon asking the person at the front desk, we were told they had nothing else to offer us, they were fully booked. After further investigation, they admitted they did have record of our reservation, but they had overbooked the rooms, leaving us with an inadequate sized room for 5 people, and no good resolution. We ended up having to sleep two people on the floor as they also had no roll away beds. Overall it was a terrible experience that made our travel day so much more stressful. Staff were unhelpful.

It was great

Breakfast was wonderful. Staff was very friendly. I would definitely recommend going there

Great location, friendly staff, very nice (free) breakfast.

Close to the airport, fair value but booked here in part to use the pool and it was so cold No one wanted to go in. And we don't mind a little cold usually but either the heater is broken or they just don't make any attempt. Probably won't stay again.

Close proximity to the airport. Airport shuttle has limited hours. Did not start until 5:30AM so had to take a taxi to the airport for 7:30am flight.

Clean and fresh, good breakfast.

It's a hotel that is discontinued, the televisions don't work, the Internet doesn't work, everything is a total disaster

Everything was wonderful at this location absolutely no complaints.

The breakfast bar was a 10 out of 10. Staff were running around doing their jobs. The entire stay. You can tell this hotel is ran under great management.

Elevators are in need of inspection. Shake a lot and doors had a hard time opening. Other than that the place was great.

For the price i paid its not worth it.

Great hotel. Close to the airport and food.

Honestly this room had everything I could imagine so comfy and peaceful was perfect for my overnight between flights 10/10 would book again. Breakfast was delicious and airport shuttle was kind

Management needs to think about this seriously. No winder why the hotel was more than half empty.

The property did not have breakfast ready at the normal time so many of us with early flights did not get to eat. The opening was delayed one hour.

Convenient location and lot of restaurants near by.

The bathroom floor has dried liquid mark.

Breakfast was so so. Rooms amazing

Breakfast was wonderful and the venue for the event we were staying in Chicago to see was right next door. So convenient. The staff was very helpful and friendly. I will be staying here again in the future!

Staff was fantastic

Front desk and bartender were really great

It was

Great place.

Room

great visit

N/A

Beautiful, clean room. Breakfast was good.

Love the convenience of this hotel. They are friendly and offer long term parking at a great price. I live by Midway so this is my place to stay when I travel

Make sure to book parking ahead. It is not able to be booked same day.

Great staff and good breakfast

Room was clean and well stocked. Air conditioner wasn’t working, Ran all night and only dropped 2 degrees. Pillows are ok. Breakfast was above average. Normals like sausage links and eggs as well as French toast sticks.

Great selection. Food tasty. Lots of options.

Room was clean and staff was nice! Breakfast was okay for a hotel. Some variety but not much.

Great location for attending an event at Allstate Arena! The room and bathroom were clean, spacious, and comfortable for our party of three friends. The breakfast spread was delicious and had tons of choices - very impressed! There is a parking charge we didn’t expect, but overall this hotel was a great value and we would stay here again!

Staff were wonderful and accommodating. Super quick to help. Airport shuttle driver was awesome too! Rooms were clean and very comfortable. Would happily stay again!

Convenient to airport it’s very noisy. Breakfast was average, annoying to have to pay for parking too after a higher rate it is super close to the arenas for shows but overall an average stay and not worth the over $400 paid plus additional parking.

Everything was great! The breakfast, the room, the staff! Everything was perfect!

100% AWESOME! Stayed there for a concert and it was close to the arena, several restaurants to eat at around. Short travels to everything!! Will stay there again and again.

The room was excellent and the hotel was very lovely.

Convenience, location covers and pillow need cleaning

Great

Works but nothing fancy

room big

Easy check in, had no problems with the room, and staff was so nice to help with any questions.

Flight was canceled due to weather and they would do

Clean rooms, nice staff

Clean room safe area

Very poor selection

It was only there for 8 hrs

There wasn't much choice, I didn't expect such a poor breakfast at this hotel! !

The AC barley

Clean, nice room size.

The pool was closed

Maybe they could improve.

I waa there dor one night and early flight. I waa ao flad I was anlw to squeeze in on the shuttlesp I could caxh my flight

breakfast could have offered a better selection. In the pool there were alot of kids and most of them did not have adult supervision.

Room are spacious and clean with lots of amenities

Room was clean, staff were accommodating. Breakfast was excellent! Location was close to O'hare airport

Breakfast frsesh. Rooms are okay.

This hotel (minus the grump) was great for the value.

Room was comfy and very clean, breakfast good shuttle good and convenient and close to shops and restaurants easy to walk. All staff from shuttle drivers to hotel line and helpful. We will stay again very good price for the quality. Thanks.

Great location…. Friendly staff

The room was super clean, breakfast was pretty good. And the pool was nice and clean

The room was clean and comfortable, and the breakfast was great!

Booked last minute due to an overnight flight delay, was pleasantly surprised. Check in was pleasant and professional despite there being a long line of people at midnight bc of many stranded travelers from weather related flight delays. Room was clean and comfortable, breakfast was more than I expected and a free shuttle back to the airport was a bonus.

Love every aspect of this place

Taxi was late taking us to airport and took forever to pick us up from the airport

no hot tub and they charged to park

Room was ok. Staff ok

Room was fine. Staff was good. Breakfast is top-rated but in reality was just average.

Awesome poo! Great breakfast! Cordial staff! Microwave downstairs to reheat food! I’ll definitely return! Highly recommend! 10 stars!

Good hotel

It was good

Staff was amazing! Room was very clean and quiet. We had a great stay for our first time in Chicago.

Yes staff were lacking supper and rude and I would never ever stay at this place again.

My family and I came in from out of town and needed a place to stay for the night. While our vehicle was parked in the front row of the parking lot someone cut out the catalytic converter. An hour before check out we determined the vehicle was not drivable. After letting the front desk know we were informed there was nothing they could do as they are not liable. Because we have a 1 year old baby I asked if we could stay in our room for a while longer while we figured out what we were going to do. They said sure but only till 11:30 unless we wanted to book the room for another night. It was very upsetting they wouldn’t help us at all when it happened on their property and we were stranded with a child all while the hotel was obviously not fully booked.

The room was in good condition. Breakfast "buffet" needs improvement as food choices wasn't available

Nice

We had cold shower water, breakfast was absolutely HORRIBLE. I was told I was getting a lake view, I DID NOT- I was looking at peoples homes. The hotel charges for everything- parking, LATE CHECK OUT. The heat did bot get hot. THIS WAS A WASTE OF MY POINTS AND MONEY!!!

Great staff, so courteous & helpful!

The room smelled strongly of sewage. There was a dryer sheet stuck in the heat/air vent so they know about the smell. Parking in the lot is not clearly marked that you have to pay. I actually overheard another really upset guest who had driven around three times & found a space way in the back only to find he still had to pay for it. We had planned to eat at the hotel restaurant before our concert but the chef hadn’t shown up so we’d waited till 5 for it to open and then had to make last-minute dinner plans. Just not the best but if you’re going to Allstate Arena, the location is excellent.

Good room and hotel

Good

We had a late night check-in and everyone was amazing. The bartender was very accommodating very friendly and above and beyond. I’m just sad. It’s not think of his name.

Great place ,great staff and comfortable rooms

Room was ok but the windows were very dirty. No microwave. Staff was fine. Breakfast was substandard. Lacked pastries. Variety of juices, breakfast options.

Clean and close to the airport

Great

Perfect

Staff was very friendly, room was very nice and clean, bed was very comfortable .

The restaurant was out of half the food on the menu. It was loud due to airport.

Good breakfast clean rooms

.

Great room and good location

Everything was great.

Clean room, nice breakfast options. Plenty of food options within walking distance.

Clean spacious room, good amenities, good service.

The breakfast was awful sausage gravy and biscuits was terrible the biscuits was as hard as a brick I was very disappointed ☹️

No Parkin

Staff was great and the room was super clean!

Muy bien todo

Yes room was spotless . Staff were corteous.

The room was super clean and the staff were so friendly. I would however love some more variety for the complimentary breakfast. But otherwise our stay was great.

Staff was very courteous and hotel was very clean. Great location nearby the airport with restaurants across the street. It was nice to have breakfast included (buffet style) and free round trip shuttle service. I would stay again if ever in the area again. I rated it 4 stars since it was difficult to sleep with the nonstop noise from the freeway all night. I wonder if they upgraded the windows if that would help with the loud freeway noise?

Excellent!

Waited in line for 45 minutes to get my room. One person was behind the counter and instead of getting people in their rooms, he was answering the phones and helping people purchase sodas with a line of about 20 people checking in. Did not get the king size bed as the reservation indicated.

Poor breakfast choices, very limited portions. Had to wait for coffee for a while. The shuttle person made us load and unload the luggage. But rooms were clean, well maintained.

I rated 4/5 because breakfast was skimpy and just ‘okay’

Speedy check-in. The room was spacious, clean, and had plenty of amenities included.

Room was good and clean, staff is good and helping.

Clean room, warm.

No coffee in the morning

Room was clean and comfortable. Amenities were great. Housekeeping staff very pleasant and eager to help.

Rooms were very clean and comfortable. Staff was great!

Room was clean and quiet.

The staff is very helpful and kind

It’s good

Clean hotel, friendly staff, decent complimentary breakfast, the pool was nice but cold, liked the view of the airport

Mal servicio

Clean, quiet, modern rooms close to airport and many shopping and food. We only stayed one night, but wish we had stayed longer at this hotel while in Chicago. We would definitely stay again in the future.

Clean spacious room. The young man who was working the check in desk that night was extremely helpful and courteous!

The hotel area has various restaurants and they're opened late. Breakfast was free but there wasn’t much to choose from, but not the worst. The bed was super comfy and room clean. Only downside was our Chromecast wasn’t working and the tv didn't offer a big range of channels.

Great place but parking is very limited

Great price, clean, neat, welcoming staff

Staff was great I just don’t know u had to pay for parking

Our room was very clean and spacious. The breakfast was great!

Availability of a drinking water dispenser

The room was spacious and clean. The staff were also very helpful and polite.

Free breakfast

Staff was super friendly and check was fast and efficient.

very friendly staff

Yes

Great front desk! Amazing room, comfy bed and bathroom!

Check in fast, easy and very friendly. Room clean. Plenty of dinner choices accessible across the street.

Good hotel

Rooms need some updating. Exterior also could use an update.

very clean room; nice breakfast

Yes

Nice

False claim on Expedia listing fo this property about shuttle service. It doesn’t run 24 hours and runs every 40minutes

Nice and clean

They charged $14 to park the car outside the hotel. Sometimes they forgot to leave towels after cleaning the room. While checking out, they could not issue the receipt because the printer was broken.

My husband and I stayed at the hotel for a one night layover. It was excellent value. The room was clean, very large, quiet , and beautifully decorated. Breakfast the next morning had a large variety of breakfast options and was very good. Staff were professional and friendly. I highly recommend the hotel.

Short staffed and beware airport shuttle doesn't start until 5 a.m.

Clean room

Great room, clean, view, close to aiport

Clean room, easy check-in, very courteous staff and airport shuttle was a breeze.

We were impressed with the super helpful, polite compassionate staff; wonderful amenities and plentiful breakfast! Nice spacious room and very clean facilities. It was great!

The main reason I stayed there was for the shuttle service but it didn't start until 8am. Other than that room was clean.

The hotel is directly in line with Ohare and was way too loud to even sleep. Terrible location.

Front desk staff is extremely nice and helped me with an early check in

It was very pleasant

Our room was fine, the food at the bar was great and the service was awesome, the breakfast was awful.

I already left a detailed review

Was able to check in 3 hours early for a nominal fee, great news. Room was great as always.

Clean Room and Staff

Great place to lay over after a long international flight. Yummy breakfast, all was as it should be. Good job!

Very nice place to stay

Perf

Absolute great location if there’s an event at Allstate! Greeted by staff immediately. TV did not work initially but was fixed right away, however, the specific room’s google chromecast was not functional :( Otherwise, loved the pool area, spacious. Free continental breakfast was basic, but just what was needed.

Clean, good breakfast, nice bartender

Facilities need updating.

Large room, good size when traveling with a family. Friendly, helpful staff. Good location

The maintenence guy came into our room while we went to a shoe and stole my diamond earings out of my suitcase and the hotel wont do a thing about it

Room was quite spacious. It even included a lovely couch for sitting. Two downs were the temperature in the lobby common areas. It was freezing and you needed to wear a coat. We also tried to have dinner but all the options on the menu that we could eat were not available. Had good appetizers but had to go elsewhere for dinner which meant going out in the cold. Not ideal after a long day of traveling.

Excellent place to stay with great staff and service!

Clean. Just wished the cleaning crew could have went into our room to freshen up. Didn’t come once. But over all it was good

Good breakfast, clean rooms and great price!

Place is disgusting

Room was clean and beds were comfortable. We attended concert at All State arena which we walked to.

Stay was good.

Room and overall building very noisy and dated. Front desk clerk banged on our door in middle of night. He was looking for someone, but had the wrong room. Then he proceeded to have a long, loud conversation with someone outside of our door.

Very rude did not make an effort to listen.

Did not eat breakfast. Parking lot was in bad condition and it was hard to find a spot to park.

Breakfast good

clean room. Would like to see some more food options in the pantry at the main level

Clean, modern room. Very spacious. Breakfast was nice.

Staff was rude, they oversold rooms and did not honored our reservation. Then refused to provide a refund because the reservation was “non-refundable”. We understand that we would not be eligible for a refund if we cancel, but this was the hotel’s fault. They did not have a room to provide us, there is nothing we could have done to be able to use the room. After an hour long wait in line trying to check in, they informed everyone that the did not have enough rooms, even those with reservations would not be able to get a room because they were first come first serve. When we inquired about the refund they told us it would not be granted an to dispute with our credit card company. It was not our fault that they ran out of rooms. We had a reservation that was not honored and they are pocketing our money.

Na

Awe

Check in took for ever for already a short night

I got to the hotel and despite me having a reservation, there were no rooms available. It was an AWFUL experience! I am still waiting on a refund for my payment. I ended up with no room for the night, NO sleep and Uber expenses to the hotel and back to the airport, this was not good!

This is a great place when you have a family of 5 or 6 and want to stay in the same room. The rooms are massive. Huge bathroom, kitchenette area, and a large bedroom that can accommodate everyone. Parking, if you are driving to the airport, is minimal. That’s the only issue. Otherwise you can’t go wrong staying here.

Great customer service

I’m gonna give it five stars, even though when I arrived, there were no bath towels and no phone cord from the handset to the main base, but I quickly took an elevator ride down and amended that service and within 30 minutes

I arrived at the hotel and had to wait in line for over 90 minutes while one person at the desk checked people in. I watched the front desk person turn away a deaf couple with a confirmation because he didn’t know how to work with them. I then had them come back in front of me and “translated” for them by writing things out. It was absolute horrible service.

When I got to the hotel the “system was down” couldn’t get a room. After waiting for about 30 min I finally got a room and it was the wrong room. Had to wait again, then I was told I couldn’t get a room key because the system was down. Mind you this was at 1am. I had super sleepy kids and this is not the way a check in should go. Specially since I have stayed at others Hyatt and this has never been the case. Super upset at the whole experience. I also called the front desk in the morning to ask about the extra odd and ends items that they offer for free. The receptionist had no idea what I was talking about, she keep asking me to go down to see her. When I finally did she still had no idea what I was asking about and told me everything is for sale. Ugh just never mind!

It's 0245 on an early Monday morning. I've been in line to check-in for about 40 minutes, and am only half way. By the time I'm checked in and because of my early flight time, this was a wasted reservation.

The room was comfy

Clean

Very convenient. Breakfast though was very poor

Everything was perfect from delightful staff to cleanliness to atmosphere to thank you

The breakfast and shuttle were okay but the cleanliness of the building was poor, cold room, moldy smell in the room and traffic noise in the room. Definitely won’t be staying there again

Shuttle directly from the airport. It sounds like there's about a shuttle every 45 minutes? This may not be correct.

The only uncovenience was that the shuffle is from 5am to 10pm. Our plane landed at 11pm so we had to Uber there. Wish the shuffle was 24hours. I tried calling in advance to see my option but didn't get a response.

Parking was full and had to drive around to find a spot far from the building. The breakfast buffet was very poor quality. Heat very noisy; I had to turn it off in order to be able to sleep. Also noise from traffic on a main rd and highway!!! Will not book here in the future. Many other options are available!!!!

nice place

Clean comfortable room and very close to the airport!

Our flight was delayed and messaged the hotel we will be late. Hotel replied we are here 24hours and they have noted. We arrive at the hotel at 2:29 pm and front desk had a sign will ve back im 30 mins. We waited for half and hour and finally an agen came. He took 15 mins to check-in. We went in the rooms and after 15 minutes we were told to come down. This was 3:18 am. I was told by the Night Auditor and Executive assistant I have to wait until the Night Audit process was over which should not take long. Its 30 minutes and I am still waiting.

everything

.

Great location. The host was very communicative and checked in on us via texts. Bed was comfortable room was small but had everything we needed.

Missed my connecting flight so had to make last minute arrangements. I thought rate was reasonable, room was clean, bed was comfortable. Staff was excellent and helpful. Appreciated the shuttle back to the airport and the breakfast.

Food and lodging

Everything was fine until I looked up at the flags blowing in the breeze. I saw our American Flag all ripped up and torn. It’s disrespectful!

Nice hotel for the price. Close to the airport and to other dining and shopping locations.

Need a clean, quiet, readily assessable hotel situated minutes from O’Hare then consider Hyatt Place/O’Hare. Van transportation to and from the airport provided. Plane glide paths directly over the hotel but never heard them due to the soundproofing. Did not utilize dinner or bar opportunities but are available.

I was there for one overnight. The room is clean. The amenities were nice. I would however advise that you get a room not on the street side. The traffic was very loud. I was on the fifth floor. Breakfast was good. They served a real scrambled eggs. I would stay there again.

The front desk customer service was horrible, mean, unprofessional in every aspects of his/her job🙈

$23 daily charge to park in your lot for your PAYING CUSTOMERS is an INSULT.

I strongly suggest you to add more shuttles to run the pickups and drop-offs, especially in winter.

Courteous staff considering the mess from the closing of the government from the president.

Really nice room. King bed, couch, nice furnishings. Seems recently redone.

Not spectacular but worked for an overnight before a flight....normally pretty good but this one was just ok

Room was beautiful. The fire alarm going off from 11:45PM-3ishAM was not appreciated and severely hindered sleep. The employee who checked me in was trying her best, but supposed to go home an hour before and did not know how to turn off the fire alarm. She was managing the front desk alone and was unable to reach her manager despite multiple attempts.

Staff was accommodating

Close distance to airport . Great shuttle service

Great service. I wish the shuttle ran more often though.

Parking situation is bad. Room was clean, thermostat worked, and 3 minutes from airport for my morning flight. But you can get that for a lower price.

Room was clean, staff was friendly. However not enough shuttles to airport. Had to wait 45 minutes at airport.

Everything was good!!

Clean room

Convenient for the airport

The rooms on the highway side on the 2nd floor need soundproofing. The highway noise kept us up most of the night.

The hotel was clean, and the room was great, but the breakfast was chintzy one morning they only offered hard boiled eggs, and dry cereal another day only some processed scabbled eggs. I prefer this hotel chain and have stayed at many others from Huston to Chicago, but this one was definitely cutting corners on breakfast. Also, the people at the front desk would barely look up from whatever personal thing they would be doing to interact with the guest as they were checking in, it almost felt like an imposition to them to check in the guest as they came in.

Best hotel and proximity to all state arena, no need to drive with all the food options available. Room was king size bed with couch, huge bathroom great shower. Breakfast is all you need for a free one. Solid bar area and atmosphere. Fitness center was solid and pool area is a nice hang out spot as well. Let us check in at noon for 25 extra bucks, best 25 bucks ever spent.

Close to Airport

Yes everything was great. The food from the bar was wonderful and the bartender was the best!

This hotel has been my go to Ohare property since 2017! Shuttles are store convenient with stores and restaurants within walking distance! Will definitely stay again!

I’d say it’s a 4.5 stars. One of the towels was stained with make up and the shower never got hot. It was warm but not comfortable for more than a few minutes. Otherwise it was great. The sounds of the highway and airport are so minimal despite being right next to it. That was impressive.

The hotel was very nice. It was in a great location. Very close to the airport and easy to find transportation. There are plenty of fast food options and shopping around the area. Would stay here again!

Modern, clean property. Lovely, polite and helpful staff

Excellent service, room was impeccable. Good staff.

Rooms were great, clean and expected.

I really enjoyed my stay I will be back again

The bathroom facilities and the convenient distance from airport.

Airport shuttle was hard, I had to take uber and I was early with my 3 kids, the bathroom door makes noise a lot. Overall not bad. Will I come back again yes !

Check in/out easy, friendly staff. Clean room. Breakfast was good, took a long time to get breakfast items refilled when they ran out (eggs, sausage, etc). Was only here 1 night, we would stay again if needing to be at O’Hare for a flight.

Front desk staff was very efficient and held my bag at the desk until I returned from dinner. Very satisfying stay..

The room and the floor was way too hot . Temperature at 75 . I asked to turn down but nothing changed

Good cleaning

Very clean rooms with comfortable beds. The food at the bar was really good. Love the bartender Ian who was very entertaining. I would definitely stay there again.

Please send me an email so that I can reply back and attach some pictures also write you my experience in detail. If I don't hear from you then I will take some other actions to take it to higher level.

comfortable

Staff always friendly and very clean in all parts of the property

Excellent

It was the most terrible stay I ever had. The hotel and rooms feel haunted. There’s an unbearable smell every spot in the hotel. NEVER EVER GO THERE BURN YOUR MONEY INSTEAD

Nice hotel. Only stayed 1 night. Was on business trip.

Very convenient. Actually can walk from the rental car area which is the last stop for airport train, if you do not have much luggage

Great place to stay after a late flight into Chicago. Decent size room, very clean and tidy, great value for money!

Shuttle was punctual

This place was great.

Great for 1 night stay. Breakfast surprisingly good. I met a bartender name IAN. If u go ask for him he was AWESOME!!

Great option near airport but there are not good dining options

N/A

Very easy check in

The airport shuttle is very convenient. Room is very comfortable and quiet. Staff are super friendly. Love the bar staff.

There is shuttle bus to O’Hare. Not far from the airport. Room is very clean. Free simple breakfast and very helpful staff. My friend forgot her backpack at the shuttle bus. Called front desk from airport for help. The staff called the bus driver and found her bag. Overall, it is a nice hotel and I return if I come to Chicago again.

Limited ground transportation to Ohare and back..upon arrival at O'hare we waited for almost an hour and when shuttle arrived, we could not fit in, so we waited another 45 mins.. (with wind chill in the 40's) whereas other hotels came b 2 - 3x... In the morning, I wanted to get a shuttle ride and it was fully at 5am, I was told that the next shuttle would be available at 540a which would make me miss my plane ride, so I had to take a taxi.

needs more choices for breakfast, should do room service more often

Clean room - airport shuttle does take a while but is free - had toothbrush and paste for free which was great since mine were in my lost bags - friendly and helpful

They didn't gave our booked room when we arrived at 1am. They overbooked. We had to go to their "affiliated" property.

Room was clean and well kept. Continental breakfast was awful with literally no food!

Easy to walk to other locations.

Nothing

The property was beautiful and clean. The rooms were spacious and beds were comfortable. The breakfast was ok. Nothing special.

it was a quick trip to Chicago to pick my husband up from an early morning flight. We decided to come up the night before so the kids could swim.

Great experience

We asked our room to be cleaned, they ignored us several times. Rooms are not clean, beeakfast is terrible! Not coming back

Staff was great. It was super clean. Shuttle was great but when we arrived its kind of hard to see where to be at

The staff in the front misinformed me about important things

We asked 4 times to clean our room, only time was done. We asked for body wash 3 times, body wash never came… bad bad service!

The breakfast was wonderful! Sad to have only stayed one night!

Do not stay here the staff and manager are low lifes from the min i check in it was nothing but problems and then there front office manger trys to make it right by offering you points lol the managers name is Ona ans let me tell you this clown deserves to be deported out of usa. This person is so retared she sends a email and then when you ask for a refund they act like they dont care

Great hotel

Really good Would stay here again

Perfect Airport location with walking distance to shopping and restaurants

Nice hotel and very close to O’Hare. Airport shuttle was great and good restaurants across the street. The traffic noise was very loud.

Airport shuttle is inconsistent at best. Not a guarantee!

Staff was really nice.

I really object to the use of single use crockery and cutlery at breakfast - it can't be that hard to use a dishwasher Room was very comfortable with lovely view albeit through dirty windows. Breakfast was fairly good, although didn't include the breakfast tacos detailed on their website

Clean room

Convenient hotel but shame about the unfriendly reception staff. We arrived a couple of hours prior to check in time and totally understand we needed to leave our bags and wait, but the blonde lady on reception was pretty unfriendly and unhelpful.. it seemed like it was a chore for us to leave our bags.. and even suggested we left them unattended in the side passage when there was clearly a locked room to leave them... we insisted we wanted them in the room.. so don't get caught out with that. When we came back to check in, the next lady was lovely... but on check out the next day, the lady wasn't all that friendly either. I just don't understand why people who work in these front facing jobs do so if they can't be friendly

Parking was rough but not bad, would book again.

Not friendly i work for hotels and i have never felt so unwelcome the front desk people really need a lesson on how to be feiendly. Rude unkind is not the way to be if your unhappy leave your job. Tip to the manager and owner train your staff right on being friendly and i will be reaching out to expedia too after my stay and see if i can get a refund. Other issue no safe what hotel does not have a safe in the room. That is so unreal maybe say it in the web site i work for a hotel that is 50 years old and we have a safe in every room. Then the front desk girl uncareing says well we have mini safes in the back. Unexplainable a hotel with a big name brand and u cant do safes in room.

Large room for my family

Shuttle stops at 10:30.. flights are still landing. Uber cost silly for distance. Do not plan on staying here if you have a later flight

The staff was so helpful to my wife and I.

Great experience

Breakfast was good

Pool was pretty gross. Other hotel guests would just stick their feet into the pool without rinsing off. There was no spa or shampoo at the pool to clean off. It was hard to enjoy the pool with my kids after seeing dirty bandages in the water. Also, the hotel was generally unclean. Convenient for an airport stay. Shuttle came on time and was a great service. Would not be inclined to stay again though.

The parking lot isn’t even really one, just an overgrown asphalt patch. The hotel is attached to an abandoned hotel, which is really creepy to walk by at night. Admittedly it was close to the Allstate Arena and within walking distance, but we ended up having bed bugs—not the end to our night we had hoped for! Was told that management would reach out and waited 4 days without a response only to call and be told that they would not honor my refund due to my “thinking you know what bedbugs look like” and their inspection not finding any. Meanwhile I work in healthcare and am well aware of what they look like. I asked for a refund and the manager Jean was very rude.

Convenient

Very close to airport , spacious rooms and close to so many restaurants.

Great staff

Great experience

Close to event arena

The room and building itself is very nice, however the adjoining building is run down and there were some suspicious people hanging out in and around it.

Since we are so close to the airport you can hear the airplanes coming in and out. Next time I will most likely stay further away from the airport. Also, you had to wait a long time for the shuttle. It did money but it was a long wait after a flight. The breakfast was nice. I would have liked more choices for hot food.

Staff at the front desk were very helpful and had great welcoming personalities. Room was clean. Everything was easy to get to that I needed around the area.

Close to Allstate Arena where I was taking my son to see his fave band. Restaurants across the street made off-hour meals no problem. Front desk staff was awesome. Gym was clean and good for cardio, had a nice span of dumbell weights for lifting, but no weight machines...yet.

Clean room, helpful staff.

I got bit by something while asleep. Hope wasn’t a bed bug bite and I let the front Desk know before I checked out.

Pictures on the Hyatt website lead one to believe this hotel is significantly more appealing than it is.

Staff was not helpful, didn't care.

1) Asked for water for filling up my babies bottles and the front desk lady told me that I could buy some and that there was no free water in the hotel for guests. 2) The breakfast was not served on time, I have a video of 6.06 am and not even the lights were on, and being a hotel so close to the airport punctuality is key. 3) THE WORST OF ALL WAS THE SHUTTLE BUS DRIVER, who left me AND MY 2 BABIES (1 and 2 years), because I we had “too much baggage” being a family of 4 we only where taking 2 bags 2 carry on and 1 car seat… the driver told me phrases like “you got to figure out what to do” when I asked him how could he left me and my babies, or “I can take only 1 person of the 4 and the rest have to find another way to get to the airport” and that he would only take 2 baggage’s PER FAMILY which is absurd since you have to reserve your spot on the bus the day before and they ask you how many baggage pieces are you taking with you. The bus driver experience was rude and HORRIBLE

Clean rooms

Loved the fact that we could walk safely to the concerts at the AllState venue.

Love Ian at the bar!!

Overall, property was clean and staff nice. Not enough parking really sucked. Would have been nice to have microwave in room. Breakfast was ok but I've had much better

The room was great and the staff was great. The parking was too much and the layout was problematic, sharing it with another hotel. There weren't many spots offered near the door and the price was too high. Not likely to stay there again based on parking alone.

Room was decent. LOTS of flies and gnats flying around room. More and more gnats located in the bathroom in sink and shower area.

The property was updated very nicely. Our king room was clean and loved having a sofa in it. The breakfast was little to be desired. Nice to have an assortment of restaurants in walking distance.

Airport shuttle had stopped running just as our flight arrived, so we were unable to use it. It was nice that there are dinner options near by that were open late. Unfortunately we didn’t sleep well because we were very close to the freeway and the traffic was SO noisy.

Great and attentive staff. Reliable airport shuttle is a plus

Very clean

.

Close to many things.

On my second day, there was absolutely no room service, I got back late and found our room just how we left it in the morning, the same ONE WASHCLOTH, FROM THE DAY BEFORE, NO CLEAN TOWES, NO WATER IN THE ROOM, EVEN TO PURCHASE AND ON AND ON! Over my lifetime I must have stayed in over 100 + motels and this was the worst…

Comfortable bed, good shower and shuttle to O'Hare.

Dominga options

The breakfast needs more options to eat

I know i booked it on a non refundable site but im asking to get atleast a half of refund due to family emergency and they dont honor it i paid 500 usd and not even a single penny i refunded

N/A

Breakfast area is dirty, not very appealing. Minimum of time to check the cleanliness .

Loved this property. We stay in Chicago 2-3x a year for events at the convention center and this location was clean, modern and close. Will 100% stay here moving forward

Clean and friendly

I like everything, except the guy that was in the reception

Very pleasant stay. Nicely furnished and decorated. Good food. Timely shuttle to airport.

The staff was very nice and helpful

Close to airport

Bathroom are spacious and spotless

Service was very bad

Grandson enjoyed the pool (5 yrs old). I enjoyed the breakfast (coffee very good). Lots of room to eat. Parking is at a premium and parking next to a dilapidated is ugly. Your hotel is in a premium location with Outback and First Watch restaurants directly across the street, nice. A Target within walking distance and numerous other restaurants in the area. Even though we can watch the planes take off from O'Hare Int AP, it was very quiet. Enjoyed our stay.

I didn’t get the deposit

Parking for Guest was limited, do to a event at the allstate arena next-door. We had three rooms in our party and none of them had exhust fans in bathrooms witch is going to a issue in the future with mold .pull out couch in all room should be replaced

* Very nice hotel staff, especially the front desk staff. We had to change room after 2 days, and since check-in time was at 3pm, they were able to move us to the other room after we checked out from the other room. They also informed us that the other room that we booked was ready by 12pm. We really appreciated it and thankful! Also, the other room we booked, they made sure it was on the same floor. 🙏 We did not request it, but as if they know us. 🙏 * Free breakfast. * Clean rooms. There were free coffee and tea. Coffee maker and small fridge in the room. There were big shampoo, conditioner and body wash in the bathroom. * Microwave was located at the dining hall near the front desk. * There was an exercise room and swimming pool but we never used it. * Near the airport but airplanes flying over the hotel, the noise was bearable. I’m a light sleeper and I was able to sleep. * Airport shuttle starting at 5am. * We liked the multiple beds. 2 Queen beds and 1 full/queen sofa bed. * Near restaurants and Target. What we didn’t like: * The multiple beds room was located on the second floor and the view from our window was HVAC system. * We prefer brighter hallway lights. * Somebody spilled their cereal right outside the elevator and the wet floor signage was far from the spill. I had to move the signage where people can see it when they got out from the elevator. We left the dining hall at 10am and checked out at 11am, the spill was still there.

Easy check in. Nice area. Shuttle service

While my room was clean, the elevators were filthy!

Very clean, nice room, and excellent breakfast options.

The staff was fabulous we were there for 3 nights and every staff member we encountered were lovely and went out of there way to answer any question we had. Our room was spacious had a large sofa and king size bed - clean and homey feeling. Very nice bar - Ean was the bartender all three evenings and what a nice guy - very friendly to everyone. Great experience!

Room was super comfortable

Was clean and comfortable. Staff were helpful and friendly.

It was nice and quiet property.

The pool was very nice, kids enjoyed that. Rooms were clean, very nice bathrooms. Beds were soft and pillows comfy. Blackout curtains and we did not notice any airport or traffic noise. Nice bar with food as well and multiple areas to relax in if you don't want to be in your room. Breakfast offerings were your typical hotel fare with ample seating. We did not utilize the airport shuttle at all so we cannot speak to that.

Hotel advised they would not accept 3rd party reservations and there was no room available for me, even though Expedia confirmed

We’ll definitely stay again

Good room, prompt check-in, smooth transaction. Thanks.

Massive leak in the lobby ... not a pretty sight when you check in.

This property has no security for your cars and belongs there is a sign saying that’s no security provided for ur belongings.

Good service with shuttle

I had booked my room, prepaid, and received a Hyatt confirmation #, as my flight from O’Hare was cancelled due to weather. The person at the front desk claimed Expedia had overbooked, and they had canceled my reservation (I’m pretty certain none of this is not true). They then made me sit in the lobby until 1:45 am when they did me “the favor” of allowing me to stay in a room because of no-shows. It was the worst treatment I’ve ever had in my life. Terrible.

They responded well to the airport weather situation.

There was a communication Glai Litsch between hotels.com and the hotel and when I arrived at the hotel, along with many many other people, there were no rooms available. It was not the manager‘s fault, but she did not have any options, but to deny us the opportunity to stay. I had Booked my room 2 1/2 hours prior when my flight was canceled. I even called the hotel to find out about their shuttles and everything seemed to be fine at the time. I then, waited for an hour for the shuttle from O’Hare airport , gave up and paid to take a , and then when finally got there there were no rooms. Very stressful, very disappointing.

I made the mistake of going to the wrong Hyatt from the airport when OHare cancelled multiple flights, I did not realize until I waited two hours at the other Hyatt to check in... When I showed up very late, the girls at the front desk were amazing. So sweet and kind and also had to deal with the rush earlier. Was so thankful for them and their hospitality. The room was very nice for my quick 6 hour stay, clean. The shuttle came on time to get me to the airport in adequate timing.

Felt sorry for all the people that got overbooked by expedia. Room very clean and quiet. Had to catch an early shuttle to airport. Surprised that there was not coffee available at 5:40 when the buffet started at 6:00? Appeared that there was not breakfast included as stated on Expedia? The desk said that the hotel was overbooked by 200 rooms, that is quite the outage. Lobby full of very disgruntled families.

I arrived at the hotel only to be told they overbooked and “dumped” all those who booked through sites like Travelocity. Also, despite the ad saying they have 24 hour shuttle, they do not. So I now have a hotel charge on my credit card and two Uber charges to get to the hotel and then back to the airport. I spent the night trying to sleep sitting in the uncomfortable waiting area of the airport. Very disappointed! Please call me.

It was not the hotels fault but I showed up after my reservation was confirmed, only to find 45 other people who were also overbooked for the same room

Was Ok

They did tell us that if it got too muggy we could call to get a fan, we did that but they didn’t bring a fan while we were at the concert but they remade our beds and kicked up our stuff and moved it to the couch Called to get a fan after the concert and nobody answered and no fan was brought

Property is in pour shape and needs an overdue repair and upgrade plus the parking is totally inadequate. In top of it the staff was unfriendly and were not very helpful.

Room, breakfast, and staff were great. Hotel is next to what appears to be abandoned hotel wing. Liked it was in walking distance to Allstate Arena

Ac doesn’t work bad front desk experience employees are rude I called for room service no one answered the call over all very bad experience

Restoration counter is

The breakfast

Disgusting property. Urine on the toilet bowl, body hair in the shower and a screeching air conditioning unit that was not working and extremely noisy. Jean the manager did not want to reimburse me for anything, got loud with me on the phone and made excuses about everything.

The place is in a word rundown. Tired. Breakfast not ready at 6am. Airport shuttle ten minutes late, not enough seats.

A

Room, infrastructure, cleanness

Front desk attendant was extremely professional and kind (and quick!) during check in and check out. Room was immaculate. Coffee machine in the room was gross but other than that, great stay!

Close to airport

n/a

Shuttle to air port and ground transportation was nice to have.

It was an amazing stay. We stayed one night so my wife and daughter could to Decendants Zombies concert and my son enjoyed the pool. Next morning we got up and had an amazing breakfast before heading off to Lake Geneva for the weekend. Me and my wife would love to do a two night stay for a romantic weekend in Rosemont! Definitely a 5 star 🌟 hotel!

Terrible

Nice staff. Elevator is too slow and food for free breakfast wasn’t good. They don’t come to the room for clean. They said second day after checked in.