Holiday Inn Express & Suites Chicago West-Roselle by IHG

The hotel was fairly clean however pool was closed, ice machine out of order and we stayed 2 nights with no fresh towels or coffee restock. The front staff was not very friendly. 3/5

Room, especially carpet and walls were dirty. Breakfast was okay.

Very good

Clean room fasho

Daily room service, for some reason the room service never got me a new body wash, but in general it was very nice place to stay.

Lack of hot water, dirty carpet, some light switches did not work, and the TV did not work.

Big parking, good breakfast.

Very good

Very old. They have the money to spend, so they should Upgrade it.

Coffee maker in room did NOT work. Bathtub faucet leaked. Bathroom fan did NOT work. Opened window to get some fresh air and found window frame dirty with little black bugs. Quickly closed it. Bathroom dark. Incredibly outdated. Never did get television to work. No phone in room. Could see where one had been. Definitely overpriced. Was named holiday inn express, but far below other holiday inns I have stayed at. Do not stay here!!!

It was a really great place to stay for the price!

Very worn. Musty smell in hallway. Pool not available.

Property is very dated! Had a musty smell. Hallways smelled like weed. Adversed pool and it was not working and apparently hasn’t been for a while. Very disappointed in this stay.

i book the family room and they give it to me another room everything

Clean room, parking, staff

Breakfast timing 7 to 10 but they finish at 9.30.

Clean

The hotel was super clean, walking distance from a convenience store for any goodies. Pool, laundry

Clean room. Comfortable stay

My 83 year old parents were treated very poorly at checkin. I understand there was no handicap accessible room as requested but the inability to get the adjoining rooms as requested meant that my sister could not easily assist my mother in use of the normal access bathroom that she was forced to use.(Thus my elderly father was forced to assist her with using the facilities. The fact that my card was already charged for 1 of the 2 rooms prior to checkin also meant that we were not able to have the correct card charged. We should not have had a card charged until the check in. This wa a the 2nd and last time i want them staying at that property!

Clean room. Grat breakfast. Easy parking.

We stay at this location when visiting family in this area. It is convenient and the staff is excellent. Rooms are just so-so and need updating. Breakfast is above par. On this last visit we had to switch rooms due to a smell in the room assigned. Staff was quick to make the switch. We will continue to stay here. Parking is easy and free. Safe area and close to many places to eat and shop.

Location Airport to close by . The noise was very loud.

Pool and spa were unavailable during our stay, but otherwise we had no complaints. Breakfast was hot and plentiful. We were able to get extra towels when needed and the front desk was helpful when we had issues with the TV in the room.

Location Airport to close by . The noise was very loud.

Staff

The breakfast was okay but, when we went to have cereal with 30 min left in breakfast we were told they were "out" of milk. And, half the reason we picked this location was because of the pool. Which happened to be closed for memorial day and closed early the day before. If it is going to be closed they should have that listed or not mention the amenity as it can not be used.

Very clean, staff very helpful, great breakfast

good location , good value, good breakfast, I had such a good experience There was nothing to be disliked ! Only that pool was closed for maintenance

good location , good value, good breakfast, I had such a good experience There was nothing to be disliked ! Only that pool was closed for maintenance

The bed and those sheets were so very comfortable! I slept like a bomb. The shower was also amazing and could have drained the boilers enjoying the showers! The down side is that I have said at several HIG locations in this trip and found that this locations coffee was horrible everyday I tried it in hope of a change. The same for the food. I watched the first day the location manager telling the breakfast server to keep the plastic covers on the cinnamon rolls to keep them moist and subsequent days they were no where to be found. I’m sorry the food was so sad I sought breakfast elsewhere! This locations desk staff needs a class on social interaction.

Good parking and clean room

Yes

Bugs.. 10000000 of ants in the room!

Nothing

Clean Nothing

The microwave turntable was broken, making the microwave unusable. One morning, I specifically asked a room cleaner to replace sheets on the bed that my daughter had an accident on, but upon returning that night, I noticed the spot and smell. The sheets were not made. I attempted to call the front desk a couple of times, but there was no answer.

Front desk staff were VERY rude. I cancelled my reservation in person and I’m still waiting on my refund. They don’t answer the hotel phone and won’t respond back to booking.com

Ok in a pinch

Friendly staff! Pleasant if you have little ones!

The room I stayed in was large and easy to move around in with my walker but, the pool was closed for work, the breakfast was overcooked, those wonderful cinnamon rolls that Holiday Inn is know for were not there. These rolls were hard and dried out. Front desk staff did not understand english. I asked where I could place out going mail, and my answer was ya ya ya, me no understand you. They need to do an update on rugs and furniture. There was a spot on the floor that look like someone had threw up on it and was never cleaned.

Highly recommend, clean and convenient location!

The room was clean, The staff was good. Our phones in the room didnt work as well as one of the TVs. Maintenance had to be called.

Breakfast was good actually.

Hotel never picked up the phone. Was trying to change my reservation and they were no help. Bathroom was dirty.

Exceptional

Nothing

Easy to find. Hotel never picked up the phone. Was trying to change my reservation and they were no help. Bathroom was dirty.

Staff was exceptional and facility was beyond expectations Nothing

Nothing

Everything was beyond expectations Nothing

Yes

Key cards kept having issues being reset almost every other day. None of the access using keycards for areas to get in from the sides etc didn’t work. They were not always helpful and took my second key card once because they said I only needed one which wasn’t true

I am having a great stay here at the Holiday Inn Express & Suites! Room so comfortable with a lot of amenities! Hair dryer, lotion, shampoo & conditioner, fluffy towels, comfortable firm bed, black out drapes, ironing board microwave, fridge, etc... clean safe location, plenty of parking .. The breakfast!!! Oh man!!! Delicious huge variety, fresh hot food along with cold yogurt, hard boiled eggs cold and hot cereal, etc!!! I cat say anything negative about the place! And Hotels.com gave me great rate! I even accidentally booked extra day and Hotels.com made it simple to cancel that day, refunding my money immediately...

Pleasant

Friendly staff, clean, and a good breakfast

Not only was the pool broken, the hotel dirty, and everything smelt bad, the staff didn’t seem to care. We checked out just a few hours after we checked in because we couldn’t imagine sleeping in the room. I’ve been trying to get a refund for the nights we did not stay, but between Expedia and the hotel, we aren’t having much success. Very frustrating experience all around and would not recommend this hotel or Expedia at this point.

Front desk staff were VERY rude. I cancelled my reservation in person and I’m still waiting on my refund. They don’t answer the hotel phone and won’t respond back to booking.com

We got in real late. When we got up the sink in the bathroom there was ants everywhere. I was very disappointed. Such a prestigious hotel and to have ants. I am so afraid I would bring them with me.

The pool was closed! Seems like always. Fitness equipment is over used and needs replacing.

We had the best time in the hotel. The breakfast was amazing. The staff was so friendly. Definitely if we’re in the area, we will be staying here again.

The breakfast was great for a weekday. The room was clean. Kids were very disappointed with the pool. Very dim lighting and there was no hot tub as specified online. Booked for a conjoining room, however at check-in there were none available. Took me forever to figure out the cable tv in the room.

Key defective, lamp not working, long process and needed help to watch t.v., pool water cloudy from so much chlorine, ant on my child after getting out of pool, ants on door frame to room and all over bathroom!

The room wasn’t as clean as it should’ve been,,, there’s were hairs in the bathroom flood and tub ,,, tv was on for some reason,,,

The staff here was very nice. That’s where the good ended. The hotel looks like it has never been updated. The 80’s furniture is rather beat up. The Dish satellite TV didn’t work. The bed smelled of BO. Most disturbing were the small bugs in the bathroom. They were crawling around the bathtub and under the sink in the bathroom. The entire place just gave me the ick. I’m really hoping the bugs weren’t bed bugs. I will certainly not be returning to this hotel.

This was our second stay and it was just as great as the first stay. Clean rooms, pleasant staff, convenient location, quiet.

our room was clean. staff took out the trash daily, but did not make beds or consistently leave clean towels and enough toilet paper.

Website advertises a hot tub and spa, neither were there. Shower head was directed straight towards your face

Breakfast was ok had a great time in the pool

Good

Shower did not work. Expedia sucks. No customer service. Wait time was 2000+ hours.

Lobby was dirty as well as the elevator, room was spacious.

The TV channels are not available during our stay even how many times we restarted it. Just like other hotels, no label to be put on whether you want cleaning service while you are out of your room.

Room very spacious, and clean. Staff very friendly.

The website is not up to date. We booked this hotel specifically for the hot tub to relax after my daughter competed in cheer for her back pain. The hot tub was a larger one(based on the websites photos) that could accommodate more people if there were lots of people at the pool. When we got there the hot tub was completely gone and the hole had been filled in with concrete. We were very disappointed and I knew I should have went with the other option we were planning to stay at or I should have verified first.

The room was beautiful.I would come visit again

The spa wasnt working

Flawless check in and check out nice well maintained facility

Clean room, hot breakfast, and friendly staff. No complaints.

Room heating did not work properly, hotel was in desperate need of a remodeling job.

No good

Yes

AC/Heater is too loud.

Clean and friendly staff!

Yes

Another odd thing was the family room suite had a door with a large window for the main bedroom so no privacy if you shut it. A strange choice. The body wash container was either empty or broken in the shower. The bed and pillows were very comfortable though, and the breakfast was nice and had decent hours of being served.

2 remotes but tv not working

Eye, The Holiday Inn had a room available so we quickly went to bed.. After napping a few hours we woke up to find multiple bed bugs on our bodies, in the sheets. As we looked around the room they were on the walls. The room was infested. There were even a couple killed still on the walls. WE immediately reported this to the front desk and Manager. We brought a bug I killed to the front desk with fresh blood. and a live one we place on their desk. The manager said this is common in hotels and offered to discount our stay. We said with the number in the room this is an infestation and we don't feel comfortable staying here. The manager said he would take care of the refund for our stay. Two weeks later no refund. and my wife has a severe rash and bumps all over her hands and neck, requiring medication to suffer through the itching/pain. I should not have trusted this manager. Don't stay here.

Loud housekeepers hotel was old and out dated tv didn’t work well jets didn’t work in the entire hotel , water in shower was extremely hot could burn your skin Pete was supposed to refund me hasn’t even called to apologize or anything to resolve this would never book here worst holiday inn ever carpet was stained with something red in the room staff not helpful or polite

Nice size rooms, good and friendly stagfs, plus good breakfasts.

Decent room, It’s a little outdated, and breakfast was not great as other Holiday Inn, but it’s decent and quiet for spend one night

Front desk person was great and helpful! Food service person kept it clean and stocked.

Super clean room and hotel. Staff was super nice and professional.

Stay was ok strong smell of cigarette smoke all through the room. Might have to request a room not near other rooms that are smoke friendly. But besides that stay was nice.

Nice room with all amenities.

The room was a good sides. The tv had lines though the picture. the plumbing was not good and The tub would fill up water while you’re taking a shower. the pool area needs to be updated and the roof needs replacing and you couldn’t use the bathroom in the pool area everything was wet and was know ventilation in there.

Did not do breakfast

Staff was very nice and helpful! Breakfast was great! Fair amount of mold in our bathroom, no exhaust fan and carpet was torn in a few places. Curtains had some rips too. Not terrible but needs some TLC. Aside from mold, everything was clean.

Staff was nice, clean rooms I will stay here again.

Room had food splatter on walls , sheets stained and drawers would not stay shut. Kid at desk when I checked in barely looked up and barely said a word. Weird even for the iPhone generation. Breakfast was good and eating area clean and comfortable. The woman there was nice and spoke.

Siempre llena mis espectativas. Gracias

Parking lot was not ploughed despite significant snow fall

The family suite was spacious and nice for a larger family. The rooms are old and outdated but it was clean. We had to move from the first room because the main light would not stop flickering. In the second room, there were only two sets of towels So we had to request more. Overall the state was fine but I rated down one star because of these inconveniences.

Exactly what I expected

Bed bugs and lots of random stains on the carpet, I barely stayed a night and asked for a refund and to be checked out the next morning. Looking to talk to someone!

The room was dated. Lack of ventilation in room. No hot water for bath.

The help we received getting the right room, breakfast was good, friendly helpful staff

The room is very dated. Huge stains all over the carpet. Non of the amenities work. Pool cold, pool area cold and hot tub does not workf the 3 lame pieces of equipment work

Room was clean and bed was comfortable. The toilet didn't flush upon arrival. Desk was helpful and it was fixed quickly. Breakfast was good. The parking is ample. The negative was that the previous snow had not been cleared and it was packed ice. All other parking lots near were clear. It snowed overnight so there was six inches on top of the ice which was dangerous for even walking to the car. If I hadn't prepaid, I would not have stayed there with the packed ice in the parking lot while all other near parking lots were clear of ice.

Spacious , bed comfort, clean , quality toiletries

The staff was extremely friendly on check-in. Our room was very very clean. And the shower was so hot. It was perfect. Breakfast each of the two mornings was typical Holiday inn Fair. Enjoyable and tasty. Would definitely stay here again.

Curtain torn. Missing strip by bathroom door and can feel carpet tacks. Body wash was lotion in error. No Kleenex in bathroom.

Perfect

Excellent

Staff was very courteous, but first room assigned already had someone in there, next room assigned had a bad heater.

The staff was nice. The place was clean

Room

All very nice

Room was clean, quiet, spacious. Comfortable bed. Fridge kinda small but no big deal. Shower good pressure, plenty of hot water. Dproducts, hand soap, shampoo

Found nasty men’s underwear in the restroom. That the hotel stayed was clean. The rooms carpet was nasty. Don’t stay there ever again

I stayed in room 402 it was a big spider in the room I had got the 3 beds room with the intention on having privacy the bedroom door has see through glass so it was no privacy

Staff was great, room was fine.

Breakfast was excellent and over all experience was fantastic

Great staff, very clean

Dirty hotel!!! We ound a bed bug in our bed in room 128. They moved us to 328 and told us to be quiet they had to move the people before us out of that room cuz the people below where complaining about them being to loud. I've tried several times to talk to the manager or owner of the hotel and nobody will return my call. I DO NOT recommend this hotel.

The bathroom floor & elevator floors were a bit dirty. But overall clean & the breakfast was good. The halls smelled like marijuana on our first day.

Clean room, good breakfast. Pool was good. Hot tub jets didn't work. Bathtub drain needs cleaned, there was standing water in tub when taking shower.

It was an amazing stay

Ok

It was ok

M

They provided a great breakfast.

The hotel was preparing for renovation which meant we were missing a TV in our room. We were given a single towel for a room sleeping 6, and the linens on the sofa sleeper were definitely left over from the previous guests. The staff was good and helped us with all of our requests, but the room smell and lack of TV was just something we had to deal with

Very good breakfast!

Got to the room, and after we unpacked everything, tried to turn the TV on - didn’t work. So we tried calling the front desk. Impossible task, since the phone didn’t work. There were only 2 towels left for 4 people. Found out at night that the entrance light didn’t work. Had to ask for housekeeping service. They said they don’t do service unless asked. Extremely old and worn out furniture. What is the point of staying at a “holiday inn” if the name associated with luxury and service is like this? There’s no way this hotel passes the inspections from the Holiday Inn on regular basis.

Nice place

Quiet, and comfortable.

Very nice place to stay

Front desk staff was very friendly. The room was not in good condition. Drawers were broken, ceiling tiles were damaged. The bathroom had no exhaust fan and there was condensation on all walls and ceiling. The bathroom door was damaged and the toilet stopped working during the night. The hallways and by the elevator were littered with debris. Overall was not a very well taken care of and I would not recommend this hotel.

Quiet area.

x

Pictures were VERY deceiving, our room had a ton of damage, carpet was gross and stained everywhere, there was no hot tub like advertised ( we drove over 800 miles and specifically booked for the hot tub ) we found nails and screws laying on the stairs that anyone could’ve stepped on, key cards wouldn’t work half the time, the also charged a $50 hold and was told it would go back on my card the next day to find out it’s 7-10 business days, the milk was bad and expired that they served in the complementary breakfast. Pool area the ceiling had a lot of damage and the torn down wood was laying on the floor in the pool room. The front desk staff were very rude as well . Would not recommend this hotel to anyone as there pictures online are not the condition the hotel is currently in.

Clean room, friendly

Will definitely be back!

Location for me to. Drive any where all the services near by convenience stores restaurants etc I’m so glad I choose this location

Door was hard to open or close, didn't latch properly, gym was missing weights, laundry systems were set up in a way that made it difficult to transfer clothes from washer to dryer. Toaster didn't toast evenly and had to toasted twice to get a golden toast.The pool bottom felt like sand-like debris.

Three words: molds & bed bugs

Property was good. Rooms were clean. Large wedding going on-loud music in the parking lot at 9:00 am.

Hot tub advertised but there was none. Pool to small to swim in. Carpet very dirty. Toilet not anchored properly. No housekeeping service for second and fourth day. Dirty towels were not replaced - I had to ask the clerk for clean towels every day. Printer in business center didn't work. Staff not eager to accommodate. Breakfast selection very small. Would not recommend anyone stay here.

Staff was pleasant and accommodating considering what they have to work with. Will not return.

Older m

To far from where I’m going

It took them over a hour to check us in

Check-in lady was a little stiff and irritable with our presence. Everything else about the stay was great.

No hot water…

Also had to continuously ask for clean towels & room service

Disappointed to say the least

You get what you pay for. Overall no issues but kinda dirty. The swimming pool was really dirty too. There is a few places walking distance.

A decent stay with a decent night sleep

Nothing stands out as being great, but it’s a decent hotel. A safe place to rest your head and get a good nights sleep!

It

Searched properties that had pool, hot tub and breakfast and this one came up. We get there and the hot tub was out of order and pool was not really clean

Moldy bathroom ceiling and room smelled like mildew. Hot tub was out of service. Pool area ceiling had part of it that fell down with black mold showing where boards were missing. Breakfast was awesome, large selection of hot food !

Great hotel! Nice breakfast

We have stayed at this hotel several times over the years as we have family in the area. For the last couple of stays, the overall condition of the hotel has really deteriorated. During this visit, upon arrival the room contained only 2 towels and 1 hand towel and 1 wash cloth. We had to request more to equal the number of guests in our room. One day, we didn’t have our room cleaned-our choice-and asked the front desk for more towels. The person on duty said there were no more just to bring our dirty ones to the front desk to be washed. What!?! My husband went to ride an exercise machine and it was broken. It has been broken for the last two years we’ve visited. Our room was a one bedroom suite. The outer lounge area did not have a tv. The only tv was located in the bedroom. We always book this type of room so know to expect a tv in the lounge area. It unfortunately appears this hotel poorly managed and/or is facing difficult times and lacks money to purchase towels, fix broken equipment, and replace room amenities. This will be our last visit to this site.

Habitacion amplia y acogedora

Staff was friendly, beds/pillows were too soft making it too uncomfortable to sleep in.

So dirty, unfriendly staff, moldy bathrooms, hot tub broken, no extra towels, ceiling broken in pool area.

Carpets are not clean

Nice clean and friendly

Nice hotel. Have stayed twice and both times have been pleasant. Friendly staff. Beds are comfortable, showers nice and hot. Free breakfast. My place to stay when visitingfamily.

The bathroom smelled like pee. and the chair in the room had a stain on the cushion as big as a dinner plate. spots all over the carpet.

We were a family of three staying for one night. The room said "sleeps 4." When we checked in, we were told there was one bed. When I questioned it, the check-in person informed me that it says that because four people can sleep in a king size bed. My twenty-year-old son won't be sleeping in bed with his parents. The check-in person was rather unpleasant and snippy, telling me, "I guess you will have a free upgrade that you don't have to pay for, but just this one time!" It was not a very nice check-in experience.

A/C down

The hotel was clean and the staff was friendly, but we were told the pool was heated and it wasn’t also the hot tub was blocked off. Others said the hot tub is always blocked off and not working. We went there because it advertised the heated pool And wonderful hot tub. So I was disappointed that we couldn’t use those.

The receptionist was very helpful and kind, we realy like the place and they have delicious breakfast. Overall great place to stay.

You have to hook up your Netflix through their TV basically otherwise no TV.

Entire facility is non smoking yet people were smoking in the rooms to the point I had to leave

The pool and hot tub were not accessible because they were broken. The shower water was either extremely hot or extremely cold (couldn't adjust the water temperature). I was very disappointed.

Coffee was not replenished when asked. A guy was passed out in the lobby. Noise outside the window with booming bass.

Everything was great the facility was clean the room was phenomenally awesome clean and the dude that checked me in was awesome I really appreciate how he was so polite and nice

I really don't think you care, but if you do you can contact me. To many issues to list.

Room was clean. Beds were a bit firm. Staff was friendly and accommodating. Breakfast was great.

We were greeted by the nicest staff once arrived and they were really helpful

Booked based on amazing pictures of property, but in reality not that amazing. Hot tub was tarped off with a fence around and not functioning. Pool was too cold. Workout room missing a bunch of weights, and drinking fountain didn't work. Son let front desk know and asked if they had any other water available. She offered to charge the room $3 for a bottle. When we came down for breakfast, we saw another drinking fountain near the common area. Breakfast was ok, but not as great as advertized. Ice machine on our floor didn't work, hot water took forever to get and almost lasted for one shower. No working exhaust fan in bathroom. Bed hard. Won't stay here again.

Hot tub was not available. Elevator broke several times in 2 1/2 days. Had to be moved to another room because the plumbing was broke. The new room had lights out and another plumbing issue that was somewhat tolerable. We were woke up around 11:30 pm on Saturday night by loud and obnoxious guests, and when we called the desk they did nothing. Pool was filthy. Would not recommend to anyone.

We actually arrive a night early for our trip and Erica was very accomadating and found us a room at 2:00am. She was very kind and helpful. We stay here a few times a year and really like this hotel.

Hotel staff was super friendly, breakfast was ok. We've stayed here before but it appears more run down. One elevator didn't work, the hot tub was closed, the exercise room had no weights between 5-35 lbs. In our room, the light above the counter didn't work, the outlet didn't work and the outlet on the lamp didn't work.

Simple, fast, and affordable

We have stayed here 3 times now when visiting family in the area. Rooms are comfortable and breakfast offerings are great. Staff is always friendly!

Friendly staff. Lots of parking.

I looked for a hotel with a pool and a hot tub for my kids and we found out when we were there that it was out of service, the property needs maintenance. Our shower didn’t have hot water, the curtains and carpet were dirty and ripped, a panel that covers the vent fell off the wall. When my kids wake up asking for pancakes in the morning, of course the machine was out of service. The front desk helped giving us access to another room for showers but that was very inconvenient. My stay on this hotel was terrible.

The breakfast is amazing!!

Like the stay

Heater was not working.

Awesome experience!

The hotel was not very clean. And the pool area was absolutely filthy. Would love to upload the pictures I took but it not allowing me to. Very disappointed and will definitely not be staying here again.

The staff was very nice I had to check out a little bit later because I overslept and I lost my contact and it was very very nice of the lady to let me stay who of a little longer than my time to get situated and to finally I found my contact and didn't charge me that was very nice because I'm kind of sucked myself in a homeless life lost my mom and my car and I had to be out of the home fast cuz he had to sell it there was a letter issues with the home and you know I have a titanium rod implant in my hip I fracturing my femur 2 years ago so my duty and hopefully be getting disability soon because it is very rough for me to stand on one foot for a while I could tingling and the surgery the titanium rod made me walk again or I would have been a wheelchair the rest of my life thank you very much to Harley and Steph for let me stay and understand

Everything was great. Definitely would recommend.

Banging on doors for an hour. Loud music all at 2am .

Was a good price for a really nice spot

Well the first thru my win in had no heat So they moved me to a comparable suite That I had purchased then I fell asleep and the next time I know there is fighting outside my window the police were there And an ambulance So this disrupted my sleep and I couldn't go back to sleep

Bed was broken. Also, we reserved a 2 king suite only to be told they don’t offer it. And, no price adjustment was made.

Older property. No air flow in rooms. No exhaust fan in bathroom. Broken window in room.

This hotel is in need of a major overhaul. It is tired.

Great service from front desk on a Thursday night

Nice place to stay close to Chicago Airport and other areas outside of the chicago traffic.

And if that wasn't bad enough, my family and I had to endure thumping rap music from below our room until 1:30am keeping my young children up half the night. I even responded to "Itzel's" welcome text asking if "everything was alright with the room" assuming Itzel was hotel staff that could do something which was clearly not the case. The room was fair at best, the table in our room had two broken legs and one of the two TVs actually worked.

Affordable price, quiet, breakfast with lots of variety and good location

Front desk ladies were always nice . I love how calm this place is

It was very accessible to restaurants.

We had a wonderful stay. I'll be back. The property is clean, quiet, and safe. We slept peacefully on your good mattress. Breakfast was very good. Thank you again for a nice stay

Close to everything we needed for the holiday weekend.

The fitness center only had one of three machines working and the hot tub by the pool was shut. The free breakfast was good and was the highlight of the experience.

Very comfortable rooms staff nice excellent

Staff was exceptional!

Location was the primary reason we stayed here. This hotel exceeded our expectations, we would definitely stay here again.

Was great.

Overall, great room for the price. Breakfast was not bad at all.

We arrived later in the evening, and there was a party going on down the hall in a conference room (? - maybe a banquet hall?) I was a little nervous that the sound would penetrate into our room, but it was nice and quiet. Breakfast the next morning was as noted on the website. The room was clean, quiet, and comfortable. Staff was friendly and efficient. Exactly what we wanted.

Hair all in bathroom shower/tub floor etc. Other than the cleanness was a great stay!!

Double charge and then had to wait 6 days for my refund they made a mistake. Hotel was dirty and need to be remodel. Price should be $50 motel 8 is better than them

Really enjoyed our stay. The staff was extremely helpful and friendly. The breakfast was hot and plenty of choices. The location was convenient and easy to get in and out. The hotel was very clean - both the room and the common areas.

Average at best.

It was a nice, clean hotel and room. Staff is very helpful. We have stayed here many times.

Bedbugs in the room and stained carpet. When the front desk was notified and asked to be placed in a different room, they refused. When we asked for some compensation, they refused and stated to resolve the issue with Expedia since the booking was made through them. Overall disappointed with the experience.

Property needs renovation. Carpet is dirty

Clean & safe

Our housekeeper failed to provide any clean towels, even though we reminder her that she did not give us any when she cleaned the room. The sleeper sofa was extraordinarily uncomfortable. Overall, the rooms were average, at best.

Hospitality of the front desk was very accommodating to items we needed during our stay 10/10. But as for the room I’d give it a 2/10. We had a suite and the beds weren’t that comfy in my opinion. Old and outdated colors and furniture too. Stains on the carpet and walls. The bathroom wasn’t bad at all 7/10. Except there was a no vent for when you shower. To let the hot air out. I was also hoping to use the hot tub amenity but it was broken. The pool isn’t heated and it was very cold. I’d say for the price you get what you pay for. I loved the free breakfast in the morning 8/10! Yummy :)

Location

Good service, nice satisfying breakfast. Quiet neighborhood. The washrooms dont have any exhaust fans. There should be a kitchen sink in the suite. Didnt like the bath tubs. Too narrow and bathtub should also have a handshower. Hot tub in the swimming pool area not functional. Some popular tv channels not working. Overall would give an average or just good rating.

Good value for a stay

Lot of parking space

Staff was profession and friendly. Resolved room situation quickly.

Decent place. Breakfast was outstanding!! Room was ok. Beds were comfortable. Hot tub out of order and pool is a little small. If in that area would stay again.