EVEN Hotel Rockville - Washington DC Area by IHG

Breakfast (for which we paid $10 extra) was mediocre and underwhelming: eggs, sausage, muffins and mediocre coffee. No yogurt and very limited fruit selection. If you have a car, I suggest skipping breakfast at the hotel.

Superb

Not pet friendly. I’ve stayed at this hotel, perhaps 100 nights or more, and perhaps they have always been taking $100 pet fee. But, it’s the highest pet fee of any place I’ve stayed. They say it is for special cleaning. But that’s not true. It’s just a way to take advantage of pet owners. I asked at the desk if a pet had stayed in the room before me and was told that a pet was in the room just prior to me. The room looked generally clean. But there were a couple of fruit loops on the floor in a corner, and when I unrolled the bath mat, there was urine on it. I do love the hotel, the staff, the location. And I’m ok with an occasional miss on a cleaning item. But that is not the result of an extra $100 special cleaning done after pets. Essentially, it doubles the price of the room. It’s just taking advantage of pet owners. They should not call this place pet friendly, instead perhaps just honestly say they treat pet owners poorly. The Cambria in Rockville is similar price, similar location, nice rooms, and actually pet friendly. I feel my IHG membership and many stays here have just been taken advantage of. Again, wonderful staff. It’s not their policy. It comes from above. I’ll avoid all IHG hotels in the future.

Nice Service!

My husband and I love this hotel because of the in room gym set up and the location.

Friendly and helpful staff. Very clean. Price was right. Some confusion when checking in with regard to parking and breakfast charges. I signed up for IHG so my parking was to be free. Also my reservation indicated that my paid price included breakfast. I was originally I would have to pay half for the parking. Both of these issues were resolved later with help from the front desk.

Parking situation is horrible. Car got towed.

Shower is a glass door that only opens from one side. For shorter people this could be a hassle. Twice the shower head fell off and opening the door sprayed water everywhere.

Location

The staff were so sweet and helpful. I would definitely come back to this hotel.

Exceptional

The staff especially the receptionists were amazing. Cleanliness was average

Stains on flop. Damage throughout the room. Design of all rooms within the hotel have sliding glass barm doors with gaps on the side so if you are staying in the room with someone they can hear, smell and see you while you are in the restroom.

This hotel was a good value.

Ah, you're totally right—sorry about the wait! Here's the draft: I'll say something like, "I had a terrible experience at this hotel. The check-in staff gave no parking or elevator instructions, and we had to figure it out on our own. The front desk was dismissive and rude when asked for help. Our heater was broken, and despite multiple requests, they never fixed it. On top of that, I was charged extra for parking incorrectly. I do not recommend staying here." Does that sound like what you had in mind?

Awesome !

The staff were wonderful.

Fresh towel every day. Staff was really helpful with all requests

Parking is the only issue but overall awesome !

Pleasant

Hotel was clean. Parking could be better. Convenient for food.

Clean, convenient, nice hotel

nice, clean, modern. Great gym!! nice places to sit downstairs they could get rid of that annoying announcement not to steal from the snack bar. That’s just trashy.

nice, clean, modern. Great gym!! nice places to sit downstairs they could get rid of that annoying announcement not to steal from the snack bar. That’s just trashy.

Hotel is in a great area with close proximity to lots of great restaurants and a Wegmans!

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The property is clean, staffs were friendly. The only inconvenience was the parking since the hotel does not have their own parking facility.

Terrible service

Good location, friendly staff. Breakfast was poorly marked and confusing. Rooms were ok, nothing special.

I am a regular guess at this hotel and at times I have had bad time but majority its great and quiet

The room No parking hotel, must pay additional fee for Parking

The room No parking hotel, must pay additional fee for Parking

It is a lovely place to stay.

This place is alright. Staff took forever to check me in. No free breakfast or parking despite it not being in that dense of an area. Close to DC and Baltimore. Nice free cucumber lemon water and beds were comfy. Good clean place if you’re just passing thru.

The rooms doors are flat grey The water in the dispensers in the lobby isn't filtered

The room was too cold and I could not change the temperature. The cleaning staff came in while I am in the bathroom. I felt uncomfortable.

The room They did not honor the price of booking .com

The room They did not honor the price of booking .com

Clean room staff was very friendly

The location ended up being very convenient. Affordable stay at a nice place, with decent access to everything.

We arrived on Friday night staffing was short and check- in was pretty simple except during the day they seem to be more aware. The room was clean as well as the hotel and good for the price near everything. Breakfast for $10 a person was definitely worth it if you get it on Expedia. Parking was not that great and it was $20 a night. Was a decent day with great amenities and convenient to the main attractions.

Nice and clean rooms

Clean rooms. Nice beds. Parking fee seemed excessive.

The Even Hotel staff is very friendly and professional. We enjoyed a clean room for our entire stay. It is located in good area surrounded by restaurants and plenty of shopping. The parking is actually right outside the front door of the hotel. This is our third visit to the The Even Hotel at Rockville.MD and we are planning on staying with them again.

İt was good

Parking was really easy and felt very safe. The bathroom and shower was great. The Check-in staff was very nice , specially Femi .. he made the process very quick and smooth. Also worth mentioning that the area was packed with businesses and restaurants. There is a Diner, next door , that’s open till 2 AM

Very good

Disappointing

Great staff very clean!!

Exceptional

Staff was not customer service oriented. Seemed preoccupied with themselves.

My negative experience related to hotel’s personnel, specifically, at the front desk and their staff responsible for payment process. I booked the hotel via Expedia and paid in full my room at day of booking. However, in the middle of my stay (in 10 days from the beginning) the hotel charged my credit card on the file for two times (two days in different amounts). It happened about a week before an end of my stay. When I figured out this, I contacted to hotel’s representative, who said that they have not received a confirmation of payment from Expedia. So, according to this info Expedia is guilty. I contacted to Expedia’s representative and he provide me with all details of process (timeline and events), specifically that the hotel charged my credit card at the very first day of my stay. As it follows from Expedia evidence, hotel’s representative statement was false. Definitely, two hotel’s charges on my credit card have been released, but my feeling about this situation did not change – poor service

Clean and new - no breakfast included

Cleanliness, location. The staff were great. Will stay here again in the future.

Cleanliness, location. The staff were great. Will stay here again in the future.

The location was convenient.

Great stay for the weekend and in such a convient spot. So many stores and food places in the area !

Very nice place and friendly. Great area.

The fist person who checked me in vas very nice and friendly. the hotel is near the metro station but other hotels in the area may be better. They don't clean the room daily. They just come and give new towels without cleaning anything. Even when you ask they do bare minimum. Also some staff are not happy to work there and make your life harder when you ask things.

loud AC unit

I am 5 feet tall. The bed is too high for short people. There should be a way to heat food in the room. Need drawers for items that don’t need to be hung up like socks and underwear. Complementary hot Tea should be available along with the coffee on the main floor.

Parking was out in the main lot with a parking pass it was convenient not sure how secure. Staff was great. Breakfast was just okay for the price.

Clean and comfortable

Superb

Exceptional

We had a wonderful stay. Plenty of things in walking distance and the staff was wonderful here.

The bathroom shower/bathtub was a real problem. Very difficult to figure out, to use. Very frustrating! Otherwise it was a comfortable stay.

The hotel was its typical nice and trendy. Staff always very helpful. The stay is always the same, efficient and clean.

Great location near food spots, staff was very helpful, quiet hotel, perfect for multiple day stays

There was no microwave in the room

I thought the property was fine. It was clean, for sure. However, the room was just…off. Maybe it’s the color. Maybe it’s the workout equipment. Idk. Didn’t feel cozy. No glaring bad things at all.

Very nice front desk staff!

Honestly after reading past reviews i was skeptical about our stay. But upon arrival i was greeted by front desk and was checked in very fast. Front desk were very professional. The room was clean and neat.

Clean Clean

Clean Clean

overall great experience. clean, great breakfast and super staff. HUGE fitness room, bright rooms, well thought out.

It is very clean and super for price

This location use to be so much, better but has gone downhill rapidly. I use to drive out of my way to stay here, but with its current condition it’s no longer worth it.

Whatever you need, you'll goanna find nearby It's a great place.

I booked a Newly Renovated King bed with walk in shower did not get that. I got queen bed and tub shower with the tub…absolutely not renovated in any way. The sink plug fell off and green rust in the spouts of both sink and shower. I took pictures. I was extremely disappointed. It looked more like a cheap motel room. I have been to this hotel before and did not have that experience of what so ever. I was also charged for the parking fee that was already included in my fee initially. I was so disappointed and I did speak to the front desk gentleman who let me know they don’t have any king rooms or walk in showers. I didn’t want to make a big deal but, noise all night and someone in the hallways with all their stuff. I wasn’t impressed all. I took many pictures of the rust and all the amenities falling apart. I didn’t even want to shower in the room. I try to get away once in a while with hubby. Out stay away from the kiddos.

Breakfast was ok for a hotel breakfast. The hotel was nice and cozy. Staff was great. Would stay here again.

Very convenient to metro access and anything that might be neede, with self parking available.

• Dirty tub and sink faucet • Door Lock didn't work • slow filling toilet • Stained carpet • DIRTY yoga mat • Funky smell Disappointed at room

Exceptional

Did not get room type I reserved. Was assured they would move me the next day. They didn’t. Second room I stayed in still had trash in the bins and half empty glasses of beverages strewn about the room. Front desk clerks were not helpful.

QUET and clean

The Hotel is generally clean. Staff are hospitable and friendly. It is also easily accessible. The charges that I signed for on booking were varied throughout my stay. I thought that the rates I secure at booking time operate throughout the stay. These were varied on daily basis and I don't find that pleasant. Too many taxes on American services. The breakfast could have been better.

$20 parking was a rip off

$20 parking was a rip off

Clean room and quite spacious. The TV doesn’t have any streaming channels though such as Netflix.

The only thing that wasn’t on the positive side was that both mine and my bf’s vehicles were towed and it was not made VERY APPARENT that it would happen if you didn’t pay the $20 for parking.

Very nice!

Exceptional

I didn't have a seating spot I was in a handicap room

So convenient for me. Staff was superb. Nothing. Loved it.

Breakfast was more than sub par. Despite getting free breakfast with the room, we still got charged for 2 people. The food was awful. It smelled, bread products were stale, coffee had a bad smell as well. It was inedible and a waste of money.

Excellent staff. Attentive.

The tail of thin: Thin toilet paper, Kleenex, and hand towels. Don’t show up to the breakfast buffet late. The food dries up and gets hard. Found cream cheese with mold on it. Inside elevators are dirty and showers need caulk. Toliet seat was discolored and marred-just replaced it!. Had to pay $20 for parking each night-never had do that before.

The bathroom wasnt very clean. The tub and sink spouts were filthy as well as the racks that hold the soap, lotion, shampoo etc.. Having to pay for parking was misleading as well. Otherwise everything else was ok.

Very clean room, good coffee! Will stay for breakfast next time, and maybe try the exercise equipment. Did not love paying $20 for parking but all told— a very pleasant stay.

Room was clean

The manager, who also checked me in and was always at the reception, is exceptionally wonderful person. He was on point and attend to all of my needs. I also saw him do the same for every customer, great leaders are always in the trenches with teams, he’s a great leader.

Elevator was so cold, didn’t get notice of fire alarm drill, when alarm went off I thought it was real, I was in PJ and ran to the parking lot with bare feet it was 11F next day got sick.

Great!

Easy check-in, friendly staff, clean rooms,

AC ok. Staff ok. Nice place. TV system not friendly.

And gor the first time after Many i mean MANY VISIT.THOSE 4 NIGHTS WAS THE WORSE I DIDNT EVEN MAKE IT TO THE 4 TH NIGHT IT WAS SO BADLY I LEFT BEFORE 8PM FRIDAY I CHECKED OUT

All in excellent conditions

The Even Hotel is very clean. It prides itself on supporting good health, from the fruit-infused water in the lobby, to the work-out equipment in each room, with workout videos on TV. The guy who ran the front desk was very nice (I didn't catch the spelling of his name), and patient, even though he was totally overworked. Not only did he handle check-in, payment and all other "front desk" tasks, but he also took breakfast orders, cooked the food and brought it to the table. And when we objected to a misleading hidden cost, he removed it from our bill. The showerhead in the shower is only the hand-held kind. If you try to use it hooked to the holder, it has been installed backwards, so that it showers onto the wall, not onto the person. Similarly: They have installed the large bottles of liquid hand soap and hand lotion over the counter, but right below the electrical outlet; so, if you need to plug in a device charger with a cube, there is no room. Also: The new shower doors go almost to the ceiling, so there's nowhere to hang a bath towel over the doors, so that you can dry yourself without getting out of the shower. When they design a new bathroom, or other area, they should try it out for a night before doing the whole project. Also: Not all the electrical outlets work. Should be tested.

Air-conditioning was superb

The room was clean and updated. The staff was nice. The area was safe with lots of food options in walking distance.

Clean Room and convenient location

Well maintained.

EVEN Hotels are always clean and welcoming and the staff always so thoughtful. The bedrooms are perfect.

The hotel so far exceeded our expectations. Clean room. Very nice staff. Would definitely stay again.

The hotel so far exceeded our expectations. Clean room. Very nice staff. Would definitely stay again.

The staff was nice and friendly. However, the food was not that great from the restaurant but we did appreciate the store in the lobby for snacks! Unfortunately, due to the snow and rain the elevators, cable and telephone were having significant problems. The TV was down from about 5pm throughout the entire night. This was my second time staying at Even— overall it’s a good hotel for a few nights !

The staff was nice and friendly. However, the food was not that great from the restaurant but we did appreciate the store in the lobby for snacks! Unfortunately, due to the snow and rain the elevators, cable and telephone were having significant problems. The TV was down from about 5pm throughout the entire night. This was my second time staying at Even— overall it’s a good hotel for a few nights !

Clean room. Friendly staff. Rooms encourage exercise and even supply a mat, gear and videos on Ztv

Clean room. Friendly staff. Rooms encourage exercise and even supply a mat, gear and videos on Ztv

Easy check-in & nice, clean rooms!

Easy check-in & nice, clean rooms!

The staff was great!

The staff was great!

Excellent service and good location. Very attentive and really.

Excellent service and good location. Very attentive and really.

At around 8:00 AM, housekeeping knocked on my door asking about room service. It honestly felt like they were trying to push guests to decline service just to make things easier for themselves. Being disturbed that early seriously affected my rest. For a hotel that promotes wellness and comfort, waking guests up at 8 AM is completely unacceptable. Guests should not feel pressured or disturbed while they are trying to sleep. I expected a much more considerate and professional experience. Unfortunately, this stay did not meet that standard.

At around 8:00 AM, housekeeping knocked on my door asking about room service. It honestly felt like they were trying to push guests to decline service just to make things easier for themselves. Being disturbed that early seriously affected my rest. For a hotel that promotes wellness and comfort, waking guests up at 8 AM is completely unacceptable. Guests should not feel pressured or disturbed while they are trying to sleep. I expected a much more considerate and professional experience. Unfortunately, this stay did not meet that standard.

Unfortunately, the hotel doesn't have decaf coffee. I wasn't the only guest who was bothered by that.

Unfortunately, the hotel doesn't have decaf coffee. I wasn't the only guest who was bothered by that.

Good location and amenities

Good location and amenities

Parking was an issue. The receptionist pointed in a vague direction, and said over there, a large parking area that accommodates many retail businesses.

Parking was an issue. The receptionist pointed in a vague direction, and said over there, a large parking area that accommodates many retail businesses.

Very clean room

Very clean room

Staff was wonderful, the roo. Was very clean and spacious.

Staff was wonderful, the roo. Was very clean and spacious.

I arrived at the hotel around10p and wait a good 10 minutes or so before anyone came an assisted me at the front desk. I looked for a bell, walked around and as I was looking up ph to call a young lady came and not even acknowledged how long I had been waiting as I said I was just about to call. The room was nice, no issues. Enjoyed the view that I did have. Was excited about the bike and other workout equipment. As I was checking out I did eat breakfast which I was not impressed with. The waffle was hard and I’ve never had a waffle with Greek yogurt on it. I was expecting in a small cup or bowl. Those reasons were my reasons for giving it a 3 and not a 5

I arrived at the hotel around10p and wait a good 10 minutes or so before anyone came an assisted me at the front desk. I looked for a bell, walked around and as I was looking up ph to call a young lady came and not even acknowledged how long I had been waiting as I said I was just about to call. The room was nice, no issues. Enjoyed the view that I did have. Was excited about the bike and other workout equipment. As I was checking out I did eat breakfast which I was not impressed with. The waffle was hard and I’ve never had a waffle with Greek yogurt on it. I was expecting in a small cup or bowl. Those reasons were my reasons for giving it a 3 and not a 5

Good location and nice size room

Good location and nice size room

Smart design, big room, exercise equipment in room excellent touch, clean, all around well done!

Smart design, big room, exercise equipment in room excellent touch, clean, all around well done!

SIGNATURE SCENT REPELS ME - This so-called air freshener makes breathing difficult and is likely highly allergic to many. I RECOMMEND DISCONTINUING PUMPING this REPULSIVE FRAGRANCE 100% of the time..

SIGNATURE SCENT REPELS ME - This so-called air freshener makes breathing difficult and is likely highly allergic to many. I RECOMMEND DISCONTINUING PUMPING this REPULSIVE FRAGRANCE 100% of the time..

The room was in decent shape however the glass bathroom door had huge gaps so there was no privacy. The gym equipment was definitely outdated and half the machines didn’t work. It was freezing outside so getting from the 5th floor garage to inside the hotel was a process. Elevators inside the hotel were freezing.

The room was in decent shape however the glass bathroom door had huge gaps so there was no privacy. The gym equipment was definitely outdated and half the machines didn’t work. It was freezing outside so getting from the 5th floor garage to inside the hotel was a process. Elevators inside the hotel were freezing.

It was fine. Nothing bad nothing great. Perfect for stopping in for an overnight on my way south. Staff at front desk was very timid and when I said my heater was making lots of noise instead of moving me immediately she said she would send someone up - they didn’t show after 30 minutes so I asked to be moved which she did.

It was fine. Nothing bad nothing great. Perfect for stopping in for an overnight on my way south. Staff at front desk was very timid and when I said my heater was making lots of noise instead of moving me immediately she said she would send someone up - they didn’t show after 30 minutes so I asked to be moved which she did.

The staff at the front desk were all pleasant, knowledgeable and helpful. The locations is great with EVERYTHING you need in walking or a short drive distance. I would stay again.

The staff at the front desk were all pleasant, knowledgeable and helpful. The locations is great with EVERYTHING you need in walking or a short drive distance. I would stay again.

Staff is great. Rooms are very clean and accommodating and the in-room workout equipment is a great addition, a ‘blessing’ even!

Staff is great. Rooms are very clean and accommodating and the in-room workout equipment is a great addition, a ‘blessing’ even!

They’re $50/day incidental fees! They should at least ask for a credit card to hold on file.

The staff has been great and the room was/is pleasant. The only concern I have is the towels are cleaned, but have yellow/brownish spots on them that can make you not want to use them.

The staff has been great and the room was/is pleasant. The only concern I have is the towels are cleaned, but have yellow/brownish spots on them that can make you not want to use them.

But lack of ability if watching you tube lowers down the score

But lack of ability if watching you tube lowers down the score

All the STAFF are wonderful. N/A

Great rooms and friendly staff.

The tried to charge $50.00 a day for a security deposit but there was no information at that new charge.

The tried to charge $50.00 a day for a security deposit but there was no information at that new charge.

They require a $50 per night deposit, which adds up quickly, and parking is an additional $20 per night—surprising given that the area isn’t a high-demand parking location. There is no free breakfast, which feels like a miss considering the price point and added fees. The room itself was fine, but it lacked basic storage—no drawers to store clothes, which made longer stays inconvenient. Interestingly, the room is designed with a fitness focus and even includes workout equipment, which some guests may appreciate, but that doesn’t fully make up for the missing essentials. Staff interactions were not particularly friendly or welcoming, which didn’t help offset the nickel-and-diming feel of the stay. Bottom line: The hotel is acceptable in terms of cleanliness and concept, but the constant extra charges and lack of warmth make it hard to recommend. I would not stay here again.

They require a $50 per night deposit, which adds up quickly, and parking is an additional $20 per night—surprising given that the area isn’t a high-demand parking location. There is no free breakfast, which feels like a miss considering the price point and added fees. The room itself was fine, but it lacked basic storage—no drawers to store clothes, which made longer stays inconvenient. Interestingly, the room is designed with a fitness focus and even includes workout equipment, which some guests may appreciate, but that doesn’t fully make up for the missing essentials. Staff interactions were not particularly friendly or welcoming, which didn’t help offset the nickel-and-diming feel of the stay. Bottom line: The hotel is acceptable in terms of cleanliness and concept, but the constant extra charges and lack of warmth make it hard to recommend. I would not stay here again.

The room was clean. Staff was nice. I'd stay for a night again.

The room was clean. Staff was nice. I'd stay for a night again.

The room and staff were great. But the parking fee was a little excessive

The room and staff were great. But the parking fee was a little excessive

Close to metro Sticky floor in bathroom and a used chewing gum near the sport equipment

Overall, the hotel is a nice hotel, if the purpose is just a place to stay and sleep.

Overall, the hotel is a nice hotel, if the purpose is just a place to stay and sleep.

clean

clean

Bed was soft mattress. Not all resistance bands in room. Room was blah coloring - mostly white walls - need some color - blue? or picture wallpaper of nature scenes.

Location is perfect for my trip. The staffs who I met are very nice and helpful. No drinking water in the room.

Parking is too expensive Bathroom dirty when I check in My bedsheets wasn’t change during my entire stay from Friday that i checked in to Wednesday when i checked out My beds wasn’t properly made

There wasnt no free breakfast but everything else was great.My wife and I enjoyed our anniversary ❤️

There wasnt no free breakfast but everything else was great.My wife and I enjoyed our anniversary ❤️

Pleasant staff, very comfortable bed and room. Convenient parking. Clean. No complaints

Pleasant staff, very comfortable bed and room. Convenient parking. Clean. No complaints

I had a good time

I had a good time

Bargain

Bargain

Always happy to return to this beautiful hotel

Always happy to return to this beautiful hotel

Very nice customer service, excellence!

Very nice customer service, excellence!

The hotel was in good condition. Clean room and bathroom with all the necessities. I had multiple issues with the TV. DirecTV would stop working multiple times and the screen would go black. I called the front desk to report the issue and they sent the “engineer” upstairs who showed me how to fix it if it happened again which it did multiple times. The shower head was questionable. Good water pressure but sprayed water everywhere. The floor, the toilet, the ceiling. Also, the hydration station on the floors were out of order so had to go down to the lobby to fill my water bottle each time. Staff was very nice though.

The hotel was in good condition. Clean room and bathroom with all the necessities. I had multiple issues with the TV. DirecTV would stop working multiple times and the screen would go black. I called the front desk to report the issue and they sent the “engineer” upstairs who showed me how to fix it if it happened again which it did multiple times. The shower head was questionable. Good water pressure but sprayed water everywhere. The floor, the toilet, the ceiling. Also, the hydration station on the floors were out of order so had to go down to the lobby to fill my water bottle each time. Staff was very nice though.

My room is beautiful was renovated

My room is beautiful was renovated

Great hotel and staff were professional.

Great hotel and staff were professional.

I was there for a short stay. The staff was courteous and

I was there for a short stay. The staff was courteous and

The gym and wellness equipment are great bonus for those who want to stay active. Wish there was access to bathtub in every room instead of shower, but something to keep in mind for future reservations. Great, quiet escape from the city.

The gym and wellness equipment are great bonus for those who want to stay active. Wish there was access to bathtub in every room instead of shower, but something to keep in mind for future reservations. Great, quiet escape from the city.

The gym and wellness equipment were added bonus as could complete workouts on site without having to go to gym. Walking distance to stores and Metro. Great escape from the city and would definitely recommend and return.

The gym and wellness equipment were added bonus as could complete workouts on site without having to go to gym. Walking distance to stores and Metro. Great escape from the city and would definitely recommend and return.

The bed was comfortable, the walk-in shower excellent, the maids in the hallway, very noisy early in the morning, expensive parking, not convenient, ice machine, broken, and surprise extra $50 per night charge on my credit card, which they say will be refunded in 7 to 10 business days. Strange.

The bed was comfortable, the walk-in shower excellent, the maids in the hallway, very noisy early in the morning, expensive parking, not convenient, ice machine, broken, and surprise extra $50 per night charge on my credit card, which they say will be refunded in 7 to 10 business days. Strange.

Didn't like that there was only 1 microwave that was down the hall and around the corner. There was 3 other guest in front of me waiting to use the 1 and only microwave. Should consider having 2 or 3 microwave for convenience since none in rooms

Didn't like that there was only 1 microwave that was down the hall and around the corner. There was 3 other guest in front of me waiting to use the 1 and only microwave. Should consider having 2 or 3 microwave for convenience since none in rooms

At a little after 8:00 a.m., a staff member knocked on my door asking to clean the room, without any prior notice or consent. This is unreasonably early and a clear disturbance to guests’ rest. What made the situation worse was that it felt less like a service and more like an attempt to pressure guests into saying they do not need housekeeping, which is completely unacceptable and unprofessional. Respecting guest privacy and personal schedules should be a basic standard for any hotel. This experience significantly affected my stay and does not meet the expectations I have for the EVEN Hotel brand.

At a little after 8:00 a.m., a staff member knocked on my door asking to clean the room, without any prior notice or consent. This is unreasonably early and a clear disturbance to guests’ rest. What made the situation worse was that it felt less like a service and more like an attempt to pressure guests into saying they do not need housekeeping, which is completely unacceptable and unprofessional. Respecting guest privacy and personal schedules should be a basic standard for any hotel. This experience significantly affected my stay and does not meet the expectations I have for the EVEN Hotel brand.

Quirky but fine establishment. Esp like made to order breakfast

Stay was good

Excellent!

Everything was fine.

Room was spacious, fairly clean, although some furnishings were a little worn-out (e.g. fold-out desk and in-room fitness equipment). Bathroom a little small but otherwise perfectly fine. Elevator quite worn-out and jerked a little, gym was quite nice however. Room was quiet. Connection to wi-fi was unfussy and speeds were good. Some staff were very helpful but there was some variation in this dimension across days.

Parking cost was a surprisingly charged

Very comvenient.

I left a bag full of new baby clothes and when I called to see if the ITEMS were turned in...NOONE SEEMED TO HAVE SEEN ANYTHING!

The check-in was very easy. 🙂

Courteous front desk staff. Room was clean.

Breakfast was supposed to be included. Had to talk w manager

The room clean. The staff amazing and nice. I just wished the did free breakfast the price was a lil high

Bed and pillows were very comfortable, spacious walk in shower, good selection of channels. Was a bit a loud outside our door with the coming and going of our guests. Overall very nice hotel

Yes and Yes

Room was clean and comfortable, waste of space though. They have a huge gym downstairs. Walking distance to shopping and restaurants. Staff was nice. Breakfast was nothing special.

Very clean

Good not perfect but ok

The shower head in the bathroom needed to be replaced due to a leak where the water went everywhere. I called that night to report it and the lady at the front desk explained they would send up the maintenance person. Well maintenance was never completed and we weren't offered another room either.

Ok….they try.

Room was clean, bed was comfortable!

Very clean and well kept

Our room was spacious, but aside from a very small closet there was no place to put our clothes. I would have preferred a small chest of drawers instead of the workout equipment in the room.

ok

The heater made noise all night long with clanging and scraping sounds. Front desk apologized for the inconvenience.

Very good hotel for business travel. Great staff, clean environment and visually appealing.

Clean room, convenient location

There was no check in and I have been trying to get my refund. Please refund because I would have to dispute with my credit card company

Good room at a great price. If you want to work out it's a great hotel for that.

Very clean, awkward parking situation, but great staff and nice room.

There was also confusion as to which floors of the parking garage guests could park on… kind of basic thing for employees to have clarity on. All of this being said, the person who checked me in signed me up for IHG rewards and I got free parking as a result- so that was positive.

Clean and comfortable room, friendly check-in, good gym.

Good clean professional

Nice hotel with close access to the METRO.

Great location and clean rooms

I went to go check in and the staff wouldn’t let me as I was under 21. I however had a person with me who was over 21 and was the other traveler in my 2 person reservation. I asked if it was possible to add her to the reservation then since she was over 21 and she told me couldn’t help me and told me i had to call a number. It wasn’t the correct number so it didn’t work when I called. When i told the staff this she called someone and didn’t apologize at all for anything. When she got off the call she told me I had to call another number and they would fix it. I called the second number and eventually they said we were good. I went up to the staff again and she said we could finally go to our room and officially be checked in. The staff still didn’t apologize and just said thank you for your patience. It was an extremely stressful situation that wasn’t helped at all with how the staff handled it.

We didn't have anyone bring us towels without calling for help. No one made our beds, and the price for parking was outrageous. I am not happy with my stay.

Staff is great and attentive,

Easy check in, clean updated room!

Didnt have their breakfast. Went to Ihop down the road

Spacious rooms with exercise equipment is unique advantage. Mini-market and bar prices too high.

This was a great hotel! The room was clean and spacious. It was close to stores and restaurants. We choose it for its close vicinity to the metro station for our trips into DC. We would definitely stay here again.

Nice staff clean and very welcoming

Bit of a wait to check in, and te parking garage a little different, but very impressive accomodation--especially if you like to stay fit. Relatively reasonably priced. Very comfortable bed.

Wonderful room. Friendly staff! Great area.

Clean place

I booked a room with a king bed and they did not have any so they gave me a room with a double bed. Very disappointing.

This hotel was nice and clean! The front desk was very professional and accomadating! Clean up to date rooms . Pet friendly !

They were very flexible with the check in time; i was allowed to my room 5 hrs before my checkin in time.. otherwise i would had to find something to do for 5 hrs.

A unique design and exceptional place!! The bed is unspeakably comfortable!!

I love the hotel they have everything I need !!! Nice room and very clean . services excellent !! I will back again

The worst booking experience I called in to cancel I was told to book another stay closer the would refund but they didn’t very dishonest people and worst experience.

Located in a very walkable area with lots of food options. The hotel itself is very fitness friendly and very well kept. I enjoyed every single stay that I booked and will return again

Thank you! Or stay is always quiet and the cleanliness is simply amazing. We will always stay here for travels.

Bathroom was kind of weird. It had a clear door with frost on it. It was kind of strange when you are traveling with a group of people or sharing a room no fan in the bathroom.

A real door for the bathroom would be fantastic, good design but really don't want to hear others doing there thing in there.

Yes, the place has safe parking & cost is $20/day. The room is amazing and kind of 5 star interior creative design. The bed is awesome and very comfortable.

Clean room, well maintained

The hotel charged a deposit even after payment instead of a hold. I use E banking the reversal take's forever. Please state there's a deposit due even after paying for room.

My stay was pleasant. Very friendly friend desk and helpful.I will vote for it.

The cleanliness of the room was far from good. The room was never swept. The microwave area was allways dirty.

I was less than impressed by this property. We stayed there for three nights for a high school reunion. The TV malfunctioned for over half of our stay despite repeated efforts on the part of the hotel to fix it. We were given the cost of one night stay as a courtesy refund. For an expensive hotel room, the furniture was shockingly poor. The little wooden closet and the chest of drawers look like they came straight from Walmart. At least the bed was comfortable.

I never stayed at a hotel were breakfast was not free they wanted to make u pay for everything i will never stay there again

Not clean

Beautiful people!

Superb!

Friendly, clean and quiet hotel.

The hotel is a terrific value -- we had a quiet, clean, bright room; met friendly staff; purchased any necessities at a "snack shop," and loved its location -- it was ideal for us (close to everything!)

Very clean and nice hotel. Only thing missing is a microwave in the rooms and a pool. Elevators a little scary. They shake.

Clean spacious room, workout area was clean and had enough equipment. Nice hotel staff. The little downtown area is just a 15 min walk away or 5 min by car and there’s even shopping and food options right in the plaza where the hotel is located.

I will always come back here!

The staff was very helpful. The room is quite nice and I'm most satisfied.

Lovely place

Beautiful hotel very convenient

They charged a $100 security deposit. Two months later, I'm still fighting to get it back. Managers won't return calls.

Excellent and happy for my choice!!!

Love this place, and I’ve stayed here many many times, but on this trip I was charged $100 per pet per night, and that is the most I’ve ever been charged anywhere. It almost doubles the cost of the room. So, unfortunately I’ll need to find a new place to love.

No more to say about the even hotel. It’s a nice hotel in a heart of Rockville Pike

Excellent hôtel easy transportation options of very nice restaurants

Nice clean place With a good location

They should provide paper towels in the room for guests

The hotel is in a great location. Very clean staff friendly. The negative is the $20 a day for parking

Excellent

Nice

Great property and staff.

Loved the wellness concept and having the workout equipment in the room.

I reserved a room with an accessible bathtub but the room I received had a shower

Hotel was in a great location! Great shopping and transportation.

Good to stay, quiet, accessible to everything. the only thing missing is there is no magnifying mirror in the bathroom to fix your makeup. Only one lighting around the mirror on the wall. Unlike other hotel with adjustable face mirror on the wall.

Reasonable price with convenience

Very nice serviceable hotel. Note that parking is $20 night though. Staff is friendly and area has many close by restaurants and shops.

Stephanie at the front desk went above and beyond on multiple occasions, and really made for a pleasant experience.

It was decent place for a last minute stay. The staff was amazing.

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However I did not like that there was no microwave in the room. I got to understand upon making enquries that it is a wellness hotel,so that is not promoted. Be that as it may, i found this to be inconvenient. Apart from this I had a good experience.

Better choices around

A surprise find in an area full of much more expensive hotels. Everything you could need is nearby, food, shopping, and walkable from the Metro if you don't have a car.

Beautiful hotel, very quaint love the decor and the staff are fantastic! I will come back and refer others. Has a real eclectic artsy type of ambiance and the gym and light exercise/yoga equipment in the rooms put you in the mind of a peaceful and healthy stay. I give Even 5+ stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Staff were friendly

I had a great day that’s my favorite hotel in Rockville, Maryland

The property was beautiful

Very comfortable.

I didn’t like the idea of having to pay to park at night on the streets. $20 a night is a disappointing experience

House keeping left a used breakfast fruit jar in the room throughout my stay.

I did not like the fact that I had to pay for parking, they didn't offer breakfast, they don't have microwave in the rooms. Poor room service. One housekeeping attempt to open my room while I was still asleep. They have one small microwave downstairs in the lobby But it was very dirty. There was trash next to the microwave.

Would highly recommend

Excellent

Only a few minor complaints. Had issues finding working convenience outlets. The above counter ones directly adjacent to beds were useless, no power. USB's worked, but not the outlets and I have a CPAP. And the shower drained slowly, so would back up a bit if the shower ran long. But overall, positive experience.

I'd never heard of EVEN before this but I am going to be looking for them on my future travels.

Great

The room stunk like an animal had just been in there, and housekeeping tried to cover up the smell. It was gross.

Normal

Had to make a last minute reservation for work and it was perfect

Lots of restaurants and shopping. Food at hotel is pricey and food market is well overpriced. Parts are not as clean as they could be. Parking is free, but you share it with a shopping center or have to use the top layers of the garage.

Overall cleanliness was about a 6/10. The coffee machine was dirty….thankfully I didn’t use it. The room itself was very basic, with older carpet that triggered my asthma, so be mindful if you have sensitivities. The fridge/freezer unit was leaking water, which made things inconvenient. The TV screen was going out and clearly needs replacing. The bathroom door handle was also loose and falling off, which added to the overall impression of neglect. For the price we paid, I was surprised there was no complimentary breakfast. Parking was an additional $20 per day, which I might have accepted if there had actually been available parking. Each night, we had to drive around searching for a spot, which is frustrating when you’re being charged for it. Also, avoid grabbing drinks from the front desk. We made that mistake and ended up with a surprise $57 charge for just two drinks. That was absurd. Given all of this, I would not stay here again.

The service was good. However, the shower lacked a grab bar and they could not provide a proper bath mat so it is easy to slip in the shower. The room is spacious but there are no drawers to unpack clothes, and very limited space for hanging anything up. The room seems to be designed for jocks to work out in the empty space.

Restaurant should accept CASH along with credit card. Rooms should have more space to put clothes such as shelves or armour or dressers. Otherwise, I will definitely tell everyone to stay there.

Clean. Great gym. Friendly and helpful staff.

Staff was very friendly. Room was spacious and cozy. I was able to try the breakfast which was wonderfully delicious. Great location in Maryland next to the DC metro and other train stations.

Overall this hotel was great and offered comfortable lodging that was in a great location

The shower pooled water on the floor outside in the bathroom because of the large gap between the sliding glass door and the glass wall of the shower. Also the soap dispenser on the bathroom was poorly installed and was not well attached to the wall. It was clean and the air conditioner worked well. But it is not a luxury stay.

We checked in late, so we were so tired. My son like to hear the tv when he goes to sleep but when I went to turn the TV on the TV did not work. It gave me a message saying something was wrong with it not connected directly. I called the front desk and they told me that they can’t fix it because no one’s there they can fix it right now. In the morning, I told the lady when I checked out and she said she will tell someone but I feel like they should’ve gave me a discount on my room since TV didn’t work. Overall, it was comfortable, but not accommodating.

The bed was awesome. The guy at the reception was very welcoming. I found the carpet in the hallway not very clean. The hotel should definitely look into it. The floor inside the elevator needs cleaning too. Apart from that, I had a peaceful stay.

Was okay

Great stay!

It is okay. The AC unit in our room was very loud and was not calibrated properly. We either froze or were too warm. The location is great!

Hotel didn't have coffee in the lobby - which is practically unheard of. The room did not have a microwave and the towels had several long black hairs in them. Upon arrival, I had to pay for parking each night. This hotel is in Rockville, not downtown DC. Having to pay that much for parking is ridiculous.

Stayed three nights and would definitely stay there again if in the area.

Not necessary

Hotel was very convenient to shops and restaurants. Crowded but very quiet on the 7th floor. Would stay again

I really like the location overall

Great customer service

My reservation is not showing up and you will not give me a room.

The room was extremely humid and damp. There were puddles on the floor. The smoke detector kept going off so we disconnected it. The luggage carts could be easily moved. No microwave.

It’s a new hotel with great amenities.

Room and bathroom was clean, but face towel smelled. Bed was comfortable and clean. I liked that floor was part hard floor part carpet in the room. Microwave was in the ground floor- please ask front desk where. Overall a good stopover to sleep in.

Parking could be cheaper, but there are metered spaces across Rockville Pike.

- Parking

Easy check in and check out, quiet, friendly staff.

Everything was great ! Very accommodating and so friendly to my puppy. I loved the staff and the employees at the front desk were amazing. I would absolutely go back.

Feel safe, rooms are quiet.

Comfortable, efficient. Nice looking property.

The entrance is hidden a little and can be confusing, but otherwise this is a wonderful hotel. Close to the metro station very comfy pillows and beds. The AC was ice cold, which is a great thing in the heat of summer. Lots of shopping and grocery in the area.

I enjoyed my experience, but I was surprised by the $6 charge for a small bottle of water; it wasn't even a premium brand. I understand convenience charges, but perhaps offering a less expensive bottled water option would be ideal.

Customer service and the room was nice and clean.

Expedia took deposit from me and The hotel also charge me more than what I supposed to pay I am waiting for them to return the rest of my money. They charge my sister also for the dates She did not stay at the hotel because of that incident in the elevator. I could not recommend that hotel to anyone./.

It's a nice, cozy hotel in a very good neighborhood. Nice hotel staff and very helpful.

Shabby and dirty

GREAT property!

Every person on staff was top notch! They wanted to make sure that you were totally satisfied at every turn. All of the staff worked well together to achieve the common goal of taking care of the customer and keeping the property clean and well stocked! I would definitely stay here again, and I would recommend it to anyone!!

I was disappointed in the free handicap parking, only had two spaces at the entrance. Had to park in the loading zone spaces.

The staff was not nice. No microwave and no makeremover in the room. Dirty bed. The elevator was broken with no sign on it. I get into it and get stuck for minutes before firefighter came to rescue. I do not recommend the hotel

My biggest concern was the cleaning staff. unless yu request for the room to be cleaned, no one will come in to clean or even empty the garbage. I had 5 nights of stay and my bed was not changed at all. I left the room everyday and came back lake night to a dirty room. It was like this every day even when i went to the front desk to report. i had the worst experience ever in a hotel. The breakfast menu had very limited choices for $19.00, sorry.

I

Slow elevators, not the greatest parking.

Great stay