Best Western Premier Rockville Hotel & Suites

Rosa at the front desk was very friendly and professional. She made me feel welcome. AJ is also very professional

Staff was excellent! They made sure our stay was perfect!

The bathroom had a broken toilet seat which they didn’t fix after telling them.

This hotel is full of contradictions. It is an older building that has been remodeled in the last several years. The good: plenty of hot water in the shower, good quality television, and a comfortable bed. I did not use the swimming pool but it was open and looked nice. Air conditioning was efficient and quiet. However, the breakfast is overpriced and under delivers. Additionally the appearance, even though it's been renovated is a story of contrasts. Most of the renovated areas are monochrome gray in color. Not particularly warm and comforting. The carpeting appears to have been laid without any backing over the concrete superstructure. Also signs of wear and tear around elevator shafts. But all in all if you can get a decent rate it's a reliable place to stay.

Superb

Plenty of parking and rooms were clean

The staff member James was very professional and helpful. The atmosphere was quiet and relaxing. The room was clean and up to date. So many choices of snacks and restaurants around and one inside the hotel. I will always come here for a nice relaxing stay.

quite and clean one elevator out of service. the shower head was weak due to the handle or knob you pull on to go from bath to shower would not fully engage

Solid stay. High value, very friendly staff, clean and good area.

The bathroom had water on the floor from an unknown source. The seal around the bathtub was broken and the wall paper in the bathroom was peeling. The thermostat in the room was malfunctioning.

Just drive through for one night. I will say pretty photos on their site, our shower tub sprout is detached so shower water coming from the shower head and tub sprout. Charge stations no power, vent covered with dust. Hallway looks creepy cool white lights. Bedding is ok… may that’s the price got we get them.

This place was super clean and was right off the interstate. Great price and free parking.

Would have been nice if the bar and restaurant was open

My husband recently stayed here. He had a coughing fit due to something with the pillow, and needed to go down to the front desk to ask for a change, he did not get the warmest reception for this request. Also, he said there was a lot of road noise, due partly to the fact that the window did not close all the way. He tried to speak to a manager but was told they were unavailable. Overall though he was happy with the location. Booking through Expedia saved us a ton a money- the rate here was I think $149, though when he just walked in it was $220 and they wouldn't budge. So we booked through here. Also, he was overcharged the pet fee- the Expedia listing says $30, he was charged $40, we will be disputing that.

Very close to my son. Nothing. Great experience

Front desk agent friendly

All staff here are great! This has been my home away from home.

Outdated AC. Room temp was 75 when I came in and I could only get it down to 74.

Great experience, clean room, very polite staff.

Very good

Exceptional

Location, close to everything I needed There was no one manning the front desk, have to wait, poses a security risk as well. I couldn’t adjust room temperature, called front desk for help, was given instructions but person spoke to seemed dismissive; followed instructions but didn’t work. Had a hot night, temp in room was 76 to 77 degrees.

The place was nice an...

Clean love hallways and decorations In the night Monday a lot kids lobby loud talking

Clean love hallways and decorations In the night Monday a lot kids lobby loud talking

Location, close to everything I needed There was no one manning the front desk, have to wait, poses a security risk as well. I couldn’t adjust room temperature, called front desk for help, was given instructions but person spoke to seemed dismissive; followed instructions but didn’t work. Had a hot night, temp in room was 76 to 77 degrees.

very nice

The worst hotel breakfast I ever saw. Did want to eat one thing

Exceptional

Showers and tub needs to be fixed

Excellent staff. Courteous and responsive. Property is dated but everything worked fine. Recommend a continental breakfast included since there's little options for breakfast in the area.

X

Strategic location. Staff were friendly. The entrance and the lobby smelled like a dog kennel. We booked two queen beds and were given a single King and a convertible couch, saying they didn’t have two queen beds available. The convertible couch had a mattress the size of a razor blade. Left with aching back.

Strategic location. Staff were friendly. The entrance and the lobby smelled like a dog kennel. We booked two queen beds and were given a single King and a convertible couch, saying they didn’t have two queen beds available. The convertible couch had a mattress the size of a razor blade. Left with aching back.

Exceptional

The room thermostat was not working. I wanted to use the room telephone to notify the issue and the phone did work either.

everything good

The facility itself was clean, the fitness room was a little smaller than expected for the hotel but was still workable for routine workouts. We didn’t have any conditioner in the room when we arrived. The pool was dirty and not usable.

Very good

Good

I had the insurance and could easily refund one night since my trip was cut short by one day. And the staff immediately took care of it and with good manners. The rooms have coffee maker, coffee, ice bin, hot and cold cups, ironing board and an iron, hanging rack and plenty of hangers, my room did not have a closet, it had small refrigerator (not very cold) but my food didn’t go bad overnight; microwave (I didn’t use). The shower gel is very small so bring your own soap or maybe get more at the desk. There was a blow dryer however I didn’t use it to know if it was working or not.view isn’t that great, so don’t keep your hopes up. The top corner of the curtain in my room was ripped which made it look unpleasant . The hotel itself, could use some update and fresh paint on the walls would be great. However, there was nice artwork on the walls yet the overall look was old and something was missing. There was complementary coffee in the lobby which was a plus. Overall, I would’ve enjoyed it more if it looked more updated but it was fine for my needs because I just had to take care of work agenda. I would go back if the atmosphere is better and the lobby looks better. Overall, their room was fine. Please give my thanks to the staff.

Exceptional

Very good

Very Great

i showed up late and my room was sold to someone else . Wouldn’t give me a refund either

Exceptional

The bathroom wall had damage from a past issue. The repair required drywall patching, which only had the first coat of drywall mud on it. It looked terrible and I could not believe that they would re-install the towel rack over it and consider it rentable. They did offer another room but it should have never gotten to that. No ice maker worked and you had to get ice from the restaurant.

clearly a recently renovated hotel, clean room, great tv, spotless bathroom, convenient location, would recommend.

The hotel was very good for my needs. The price was attractive.

Place was clean and comfortable. Friendly staff and decent area. I will definitely stay again.

Not that great

Very noisy close to the highway

Floor lamp behind armchair not working - no nearby outlet?

We were pleased with the room, ambience, and the fact that we could book without a premium for refundability, and park without an extra daily charge. It was convenient to 270, and this made visiting family in Bethesda was very easy. I did miss being able to stream my Netflix account through the television, and the restaurant was limited in choices for vegetarians. But I would definitely recommend it to others.

There was no soap in the bathroom for bathing. Staff said there was no soap available. Had to go to the store to get some before I could shower.

Everything was great/ however the ice machine on the floor we were on wasn’t working- 5th floor

Clean room, comfy beds, mediocre front desk staff

I didnt know that one to use

The staff we interacted with were clearly not enjoying their work.

Amazing, flexible, and helpful staff with check in and check out! Would highly recommend to others for a stay.

Good room. Easy check in and out

Clean room with microwave and refrigerator and the staff is always helpful.

Great

Then when I left and came back my key no longer worked. Went to settle in for the night and I have no remote for the tv. When I went back down for the second time, the gentleman working the desk representing the business is wearing sweatpants and a matching sweatshirt and had his child running around in the lobby while he was working. He opened the drawer and gave me a random TV remote without even speaking a word to me. When I turned on the TV, there was no TV reception and no channels worked. Went to bed, angry and frustrated with my experience so far just to be woken up at five in the morning because someone left the alarm clock in the room set to 5 AM. The room adjacent to me also had the alarm clock set to 5 AM but no one was in their room so I couldn’t go back to bed because all I could hear. Was that alarm clock through the wall for the next three hours. As a whole, this was a horrible experience and I wish management would be spoken to about the behavior and I feel I should be refunded for my entire experience

I normally love this hotel but this time I stayed for my birthday and my boyfriend went to get a towel and there was a used old bandaid wrap in the towel. We told the front desk and they just gave us a new towel and refunded the money for our stay. Appreciated but still the cleaning staff needs to do better.

I went for ice on 3 floors, none working. Hotel was clean, but just average overall.

Clean room, pleasant staff

Clean rooms

Thanks Best Western.

Check-in was easy enough we got to our room had to wait for maintenance smoke detector battery was dead... Did not pay extra for the Best Western breakfast so could not give you an honest review on the breakfast but anyhow in our room I have pictures and will upload shortly the carpet was coming up at the seem to the tile floor and the tack strip was showing perfect for kicking your shoes off and relaxing just to step on and as well there was a blue pill turned out to be an Aleve but plain to see in the carpet edge if was cleaned by housekeeping why was it left would not recommend if you're looking for peace of mind and comfort as well would not recommend if you have children

The staff was nice and helpful

Good

100 dollars on hold, most hotels are 50 what’s with 100

Great

Clean room, easy check in.

The only problem was the lack of soap during our stay. we weren’t told when we checked in, so we had a surprise the following morning when we got up to shower. I also had no shampoo in my room. Also the ice machines were broken so we had to go down to the lobby. And another guest told us they hadn’t had towels for 4 days straight,

Front Desk service was terrible

Staff are rude and very

I feel like home when stay in this hotel BWP

Courteous staff and clean room

Great room at a great price.

Clean room

Helpful staff

I stay here many times, I feel confortable in the hotel is a centric area, close to DC and Virginia. The hotel is neat to Rio Mall, Lancaster Market. Is a great Hotel 100% recommend.

Would stay here again

No heat in the hotel

This will be my go to hotel in the area!

Clean and much better than expected

Only issue is we have to request Room service every day before 9:00 AM

I stay many times in this hotel but in the last few times I have a bad experience in the counter with the same person. The rest of the personal are very friendly .

Comprehensive check in. Informed of all hotel policies. Property seemed safe and updated nicely

clean rooms and friendly staff..

First day arriving, the hotel did not have functioning hot water (no mention of this at check-in). Upon asking, the worker at the desk said they someone was “working on the pipes”. No mention of when it might be fixed. Later that night an actual living mouse crawled out from under the bed! I got a new room, but 100% this is a health code violation. Told the desk and they said “oh, there used to be a mouse problem…” apparently ONGOING. On the second day, the lobby heat stopped working (rooms heat still fun toned). Recommend find somewhere else!!

The staff is always friendly and it's a very comfortable stay

Great stay with very helpful staff and clean rooms.

Yes, room was very clean and no problems

Staff were very polite and accommodating. Also some common areas were not clean. Additionally there was only one ice machine that was working in the entire hotel and that was on the 3rd floor (We were on the 7th floor). Despite these short comings we would stay there again.

Room is very clean. Very comfortable bed.

All other complaints are minor, and could be circumstances that we stayed at the hotel during Thanksgiving weekend.

Nothing specific.

Wonderful!!

Staff was very disrespectful, staff was calling me names, very bad customer service, not coming back, I have file a formal complaint

Clean room, comfortable

Room was very clean. Staff was courteous

Nice clean room at a good price, thankfull for both refrigerator and microwave! Coffee in the room is always a plus.

No one was at the front desk when I attempted to check in. After waiting 5 minutes, finally called the front desk and someone showed up. The lobbies were dumpy and cold. Couldn’t tell if the adjoining door in my room was really locked or not and not easy to turn.

I had a great time. The bartender was super nice. The Front Desk staff was amazing and they had a Cooper Hawk within walking distance.

Room was fine. One of two elevators working. Ice machines didn’t work. Gym was nice. Nearby restaurant was nice.

Room/bathroom was clean. However, left elevator did not go to 4th floor, ice machine was not working on the 4th floor.

It was alright

The rooms were clean and dtaff friendly

Rosa, the front desk assistant and housekeeper Justin from Mexico went out of thee way to make this 76 year old handicapped man had a comfortable and enjoyable stay. They are gems who should get raises immediately. Housekeepers were excellent and pleasant. A small Ritz Carlton experience without the cost. P.S. -Read Counsels on Diets and Foods by Ellen White online free and add 20 years to your lives.

Clean rooms. Nice feel. Friendly morning staff.

Everything was good

Clean and comfortable stay.

Beautiful hotel, very modern and staff was very friendly!

Motel quality for hotel prices.

Restaurant and morning behind front desk

Staff was

Customer was horrible, there was food left in our refrigerator, and when I asked for toilet paper, they gave me Kleenex and said they were out. I'm disappointed that I paid money for that experience.

Clean and safe hotel. Friendly and professional staff. Good deal for the money.

Excellent

Room was nice but they require an extra 100$ deposit once you arrive that they claim to return. Absolutely nothing was damaged in my room but it’s been weeks without a return to my debit card. My bank has seen no signs of it. It ate up a good chunk of my budget for the trip and then they kept it. I’ve written them three times with no response. First time was weeks ago. Will be going elsewhere but stopping buy to talk to management next month when i travel there again. Their greed for an extra 100$ will cost them another 300$ stay

Clean room. Staff’s was very nice. But the bed was very uncomfortable. Was not firm. Had a very hard time sleeping.

Room adequate staff professional

Clean room and staff is nice. The building for the heater/AC next to the hotel makes a loud noise which disturbs the peace.

The bathroom had stains on the walls sheets wasn’t all the way clean most of the tv channels was locked definitely wasn’t worth 300 dollars for the weekend

Black decoration horrible

Staff was very caring at all time.

Surprised no complimentary breakfast. Said breakfast buffet was $14. Just enjoyed a free cup of coffee.

Great overall, very solid choice for the price

Good

After seeing us go out side to smoke often, they charged us a smoking fee for the room when we DID NOT SMOKE IN THE ROOM! When we called to question them about it we were hung up on rudely! The outside of the hotel was infested by bugs that made their way inside the hotel. The rug in our room had what seemed to be paint on it. I personally had to scrape stains off of the nightstand. Most of the staff did not even speak English. We will never be staying there again and neither will anyone we know. All in all a horrible experience!

Very conviemient.

I was booked for 4 nights. I left after 1. I arrived at midnight from the airport very tired. The desk clerk was joking with a bunch of teenagers who kept interrupting. The room was dirty especially the bathroom. Really disgusting. It was now too late to leave. In the morning I wanted to bathe. In the tub the water control was pulled completely out of the wall! I tried to use it andI did not notice that the shower head was faced into the room rather than down to the tub. As a consequence when I turned on the water it sprayed all over my clothes. I called the front desk to asked to be moved and the desk clerk simply said “No” and hung up. When I went to leave I noticed there were a whole lot of very dodgy people hanging out with the same desk clerk. Really a bad experience. Clean up this place or get out of the hospitality business!!

I enjoyed my stay. I felt safe, the location was close to the areas I wanted to see and the restaurant was excellent.

They were amazing!!

Had to switch rooms because the bed wasn’t cleaned

Plenty of parking and the rooms are very clean!

Very good place to stay!

secure parking, nice room, friendly staff, laundry worked well and was convenient.

Appreciate the safety and kindness.

Loud guests that the front desk refuse to do anything about. Very rude and horrible customer service. Will never stay here again.

It was fine

Overfill trash bins in parking lot, otherwise very nice and well maintained property

Inoperative elevator

Linen had weird stains, the floor didn’t look vacuumed well and an unidentifiable spot on the shower curtain. The knob to pull to turn the shower on was very hard to pull up and leaked out of the faucet. Only one elevator was working. No vending machine on the floors. Front desk staff pleasant. Nice location to many restaurants.

Parking was easy and no extra cost. Super close to a gas station and I270.

Good value property nice restaraunt convienient location.

My stay was very difficult. The first night of a 3 night stay there was a power outage. I had just gotten off the elevator when the power went out. A very close call. Outage lasted 2 hours and 40 minutes. Second night the cable tv went out. Third night, again the cable TV went out and I also had a visitor. A very small mouse. Although the staff was excellent, I can't recommend this place.

Room windows were left open when we checked in. The wall mounted makeup mirror was broken. Mini fridge was hard to open. Huge bug was on the wall at night. Sound insulation was non-existent as we could hear other guests throughout the night and the morning.

Experienced an evening with a power outage but otherwise solid. Front desk staff were excellent.

Check in was average. Staff seemed ambivalent. TV service/ cable was off and on the evening I stayed. Shower head had mildew on it. Parking is free and available with several dining choices within walking distance and others within a reasonable drive. Easy access to 279.

Parking safe. Great parking. Nice size rooms good value.

Plenty of parking and laundry was clean

Good staff, parking, and clean

Breakfast should have been included, as it is at most Hotels. Plus it was a little pricy for what was offered.

Coffee machine was disgusting, looked like never was cleaned (I took pic but unfortunately can't post). Receptionist not friendly, kind of racists, she will smile with some guests but not others, she didn't even ask if I have a rewards membership. Not professional at all. 3 years ago I had a great service, this time was awful.

Renovated. Nice. Hopefully, it stays nice. But with low prices it’ll attract the party’ers

Service at checkout was incredibly rude.

Good stay

Wonderful

Room seemed clean but the sheets were torn and the comforter was stained. Which, unfortunately, makes me question the cleanliness of the whole place.

Front desk could be more available

Liked the proximity to DC. Spacious rooms.

Typically, the Best Western is priced similarly to these 3 hotels. Sometimes it's more, and sometimes it's cheaper. Of the three hotels on Shady Grove Road, the Best Western and Comfort Inn are priced similar. The Best Western is much cleaner and newer. The rooms at Comfort Inn are also smaller. The.Comfort Inn has slow internet. The Best Western Internet averages over 100 Mbps; at the Comfort Inn, you're lucky to get 10. The air conditioning and heat are very consistent and modern. The Comfort Inn might offer a free breakfast, but the eggs and everything else are processed. The Best Western's $14 breakfast features fresh eggs and pancakes, plus plenty of sides, and it’s all you can eat. I had about three plates of eggs! The pancakes are freshly baked and not processed. The Best Western is the best pick if you are searching. The rooms are much nicer. It’s worthy of a 3.5 star hotel. The Sleep Inn is owned by the same company as Comfort inn. Both the Sleep Inn and Comfort Inn have rodents problems. The Ramada is worthy of 3.5. It is rather old.

Although housekeeping is not performed unless requested daily, the rooms are nice with microwave, refrigerator and safe.

Room was clean metro close by

I booked the handicap accessible room, which is basically a joke. There are grab bars on the wall inside the tub, and a grab bar next to the toilet which was good but that's about it. The entry into the room barely accommodated my walker and would be a joke for a wheelchair user. Online the room appeared to have a roll-in/walk in shower which would have been good but I found out too late that those showers are only in rooms with a kings size bed. WHY? I was traveling with a friend and took the room with two queen beds. Beware when booking if you are handicapped. Also the ice machine was out of order. Fortunately my able-bodied companion was able to go up and down the elevator to find the floor with a working ice machine.

Front desk staff are excellent! Property is excellent. Quiet, room is modern and refurbished.

Found used chewing gum on nightsatnd. There was water in the ice container.

Dirty room… requested twice to be cleaned… staff kept saying that it will be done

My reservation had been cancelled for some reason, but the gentlemna at the desk was able to get me a room swiftly. Rooms were as advertised, but bathroom is a little small but functional. Beds are comfy and rooms are modern. It was a good experience.

Great stay.

The only problem was there was no one at the front desk at check in. Myself and someone else were waiting for a while for someone to show up. This is the second time I've stayed at this hotel this year and the check-in process is very slow. The last time I was here there were a bunch of people sitting in the lounge waiting to check in at 3:00 p.m. because rooms were not available. This time there was no one at the desk. Otherwise the room and the stay was very good.

Breakfast was okay and was just fine for what we needed although I dont believe it is worth the price we paid to add on breakfast to our stay. Throughout the stay the elevators were malfunctioning. Several other guests mentioned the scary elevator issues and at one point someone at the front desk said they were going through maintenance. I checked and the certification posted inside the elevator expired in November 2024!! Biggest issue was the last night we found multiple mice in our room. There was a hole on the floor into the headboard that they were running in and out of. The staff member did offer to change our room that night and refund that night stay. But also mentioned that they recently had to have an exterminator come out for mice and they thought it was fixed. So this is an ongoing issue! I don't fault the staff as they were kind throughout but I would not recommend and would not be back.

Excellent

Awesome

Hotel room was clean, with the room having a comfortable bed and big TV. However, there was no hot water in the shower.

Wonderful stay with nice staff

I really like this hotel but the condition and service has declined. It is a good deal for the money but needs more attention.

Great value is a clean attractive hotel. The breakfast buffet was very good.

Very clean, comfortable bed and affordable. I always stay here when I'm in town on business. I even bought the same bed for home it sleeps so well.

The hotel was very clean and staff were okay. My neighbors were horrendously loud the night I arrived and would not quiet down. I called the front desk to please ask them to be quiet and was told they'd tell them. I heard their phone ring, but they were being so loud that none of them could hear it. I was hoping that a staff member would come knock on their door instead and ask them that way, but nope. I drove 6 hours and couldn't go to bed until 1am thanks to the group of screaming teenagers blaring music right next to me for over 4 hours. And yes they were actually screaming/yelling; about a spider and just cussing each other out for no reason. The next day a couple checked into that same room and I could hear everything again, at least they were quiet at night. The hotel itself is good; clean, nice location, etc. But the walls are so thin, a good night's sleep the first night was impossible.

Very clean

Staff are not too friendly, very limited service needs like towels can only provide 2 towels.

Always have a great time I. This hotel

The hotel has everything we need and is close to our sons school for when we move him in and out.

Police called to incident on my floor. Not very friendly in general.

Good value for the price.

Front desk staff very friendly and professional. Quick check in !

Newer property but the water pressure in the shower is non existent . For 4 ppl, only had one tiny bottle of shampoo , conditioner , etc .. This ruined the whole experience . We will not be back .

Nice for the cost

bed sheets have blood stains, asked for new bed sheets but come with holes

Nuce

Nice spacious room and quiet.

Our family reunion was ruined by this hotel. The entire place smelled awful—like old, sweaty shoes—and the rooms were no better. The elevator was broken, the air conditioning stopped working in our room, and instead of moving us, they gave us a fan. The bathroom door wouldn’t stay shut—we had to use a trash can to keep it closed. The breakfast was way overpriced for the poor quality. Multiple people in our group had similar complaints. Absolutely not worth the money.

The elevator did not work

Very clean

I’ve been staying here for 3 years monthly for work out of town . Staff is awesome. Breakfast is ok, pillows are not comfortable, bring your own

Free breakfast and comfy bed but the elevators weren’t working

Elevator was broken, ice machine was out of service, not enough shampoo and conditioner, small bathroom, over priced (paid $538 for two nights with no breakfast)

Our only two complaints were that the pool wasn’t up for summer… They said it’s not ready yet while this summer is kind of halfway over. And the implication of free breakfast was kind of complicated and not 100% accurate… Once my kids and I sat down for breakfast we were told we were supposed to order ahead of time. I’ve never had that experience before, but it was OK because there was amazing bagel places not too far away.

Upon arrival the staff was very nice and pleasant. The only disappointment part was the swimming pool was closed down all week, they said, do the kids were disappointed there. Then, upon going to put ice into the ice bucket from our room. The kids noticed that the bucket hadn’t been cleaned well. It had hair and sauce stains inside the bucket and on the top of the lid, which was very disgusting to see.

It was fine. Some people at

I was not happy pool was closed

We chose this property because of the pool and the pool was closed. We didn’t have any towels! Was give one wash cloth and two pillows for four people. The room phone also did not work. There was hair in the shower. The staff was nice about telling us they were busy and could not provide anything but this is unacceptable

Access

Terrible stays! Everything is broken. The shower/ air conditioner. Electricity went off… service is bad too. Told them to clean the room but it’s dirty. They first said that because I was in the room when the cleaning people pass by. Then changed it to I never asked….

Good convenient location, pleasant room, beds comfortable, plentiful free parking.

Front desk staff was great but we had multiple rooms that were not cleaned, yet listed as cleaned at check in. Had to check three rooms before we found on that was actually cleaned.

Loved the spacious room

The property was close to the event we were attending and that was about the only thing it had going for it. We had a room that had a bathroom for a handicap person so when we showered, water went all over the bathroom in a flood. We also had two bugs crawl under our door from the hallway which was no ideal. Plus, the pool was not even uncovered which was one reason we decided to stay at this specific hotel.

Recently refurbished hotel with excellent staff and very comfortable rooms at a reasonable price

Very nice hotel with decent dining options near by. Seemed safe. Bartender was very nice. I would stay here again.

Stayed here every week 3 nights per week for business from Mid Nov 2024 to mid May 2025. Property well maintained and staff friendly and responsive. Would recommend to others and would stay here again .

very good

Was a great place to stay. Was close and convenient to everything we needed (no more than 15 mins around the area). Hotel was nice and well kept. There was some noticeable wear and tear but nothing that was alarming or effected our stay. Everyone working was friendly.

I really love this hotel. Housekeeper very nice, customer service. Front desk staff stated no veteran, Military, AARP discount, and told us the breakfast was not included. When we made reservations listed breakfast includes, they said third party didn’t give this

The hotel was nice, the beds were comfortable and it was in a good location for our needs. It was close to restaurants and the freeway. The cons were the water pressure and the exhaust fan in the bathroom was worthless. You have to open the bathroom door as soon as you are done with your shower.

Great

Needs improvement

Exelent condition fresh renovated and nice furnichure and free parking

Very spacious property, clean and friendly staff.

Reception at check in was very friendly. Convenient & accommodating for my purpose for traveling

Everyone very friendly and helpful

Good

Your car isn't safe

Its fine as a basic hotel.

Great stay for a weekend business trip

Attempted an early check-in at 2:35 pm. The representative stated early check-in was not available. Waited in the lobby until 3:25 before we got a room. That was unacceptable.

Restaurant/bar wasn’t open on a Saturday night which was disappointing. Staff not very friendly.

The first room had signs of bed bugs, dried blood on corners of sheets and I woke up to bites in my lower back and legs.

Clean room and friendly staff

The staff was very professional and beyond nice. Friendly greeting and over the top service. Rooms very clean and organized. I really enjoyed my week long visit of happiness. Thank you!

Affordable and nice rooms

We had a wonderful stay at the Best Western Premier Hotel. The cleanliness of the hotel was impeccable, and the staff at the front desk were extremely welcoming and helpful. My room was spotless and comfortable. Plus, the location is fantastic with restaurants and a shopping center nearby, making it very convenient. I highly recommend this hotel!

Great place. Updated facilities. Spacious rooms. Even though it is close to the expressway, it’s quiet. Easy access to the expressway.

Our stay was good. The only thing I had an issue with. The shower handle was completely hanging instead of being attach.

The entire staff that I dealt with from Jen, to Staci, to the black guy with the long hair, ( I forgot his name) They are all STELLAR customer service personnel!

Remembering the good experience I had, I rebooked this hotel and was surprised to see that it had undergone a good remodel. The hotel looked very nice and the staff was very friendly. The hotel was also surrounded by a series of restaurants that were literally across the street that you could walk to. My only complaints include the fact that the hotel did not offer a shuttle service to the Metro station like it used to, the dining room was turned into a restaurant/bar which took away the complimentary breakfast you got in the morning, and the pillows were rather flat and should definitely be upgraded for what you are being charged to stay there. Aside from those small things, the overall experience was great.

Good area. Very comfortable room and good service.

great place to stay & its near enough to Washington dc

We did have an issue with our room on 7th floor. Very loud humming in the bathroom (73 decibels!). Front desk moved to us to 6th floor. They did it happily and efficiently. The two young men that worked the later shift at the front desk were amazing! Definitely would stay there again!

Great place to stay

I like this hotel. It’s clean, quiet. I will stay here again.

Great location

Clean