Studio 6 Extended Stay Rochester Greece NY

Just not a quality hotel. I waited too late to book a better place. So there was not much available. I would not stay there again.

The best thing about this property was that it was close to my daughter’s storage unit. If not for that I would’ve found another place to stay. First I tried to call several times to inform them that I would be late due to flight delays but nobody ever answered the phone and I wasn’t given the option to leave a message. Upon arrival their system was down and they said they couldn’t check anybody in but somehow they managed to but they didn’t have the room I reserved so they put me in a smaller room with a promise to move me to the correct room once one was cleaned but that never happened. I didn’t have the promised coffee pot and the burners didn’t work which I found out when I begged for a pot to boil water so only the microwave was functional. Then there was the chirping of the smoke detector that went away for a very short time (not even 1 night) even after the battery was changed. Now they have the nerve to try to charge me for what I reserved after I have checked out. In addition there are no drain covers in the sink so you can see all the hair stuck down there and the water doesn’t even get hot. The furniture is all damaged and the curtains cover the vent for the a/c and heat so if you don’t move them the air is directed towards the window. Motel 6 properties used to be a good reliable deal but it seems that the 2 in Rochester are owned by the same person who is just letting them fall apart. I won’t be back!

I spent two hours online trying to find another place to stay and the cheapest place was $400 which is way above my budget. I ended up driving 30 miles away to stay at an old roadside motel, which has not been upgraded in at least 50 years except for a flatscreen TV. Needless to say, I am pissed off’

Very dirty nothing worked properly customer service very bad

Upon arrival the computer system was down and our booking could not be processed. Not the fault of staff but the problem with the digital age is no back up system like credit card machines in the past, or even taking cash ! We were left with leaving town because every other hotel was booked.

The service was terrible I never got my rags and towels. There was food left in the fridge. I seen a roach. I’m hustling not happy about this place, I had talked to two separate people about my rags and towels both said I’d receive them. I had to use the pillow cases to dry off. Luckily I brought a rag.

Very poor maintained property

You should be shut down! Upon arrival the computer was down and reservations were not able to be validated by staff. The smell in the lobby was bad. I’ve been around dead bodies that smelled better.

No pude quedarme no tenían sistema para check in

Staff was ok but the room was dirty, the window was broken on the outside. There was noise all night long and other people staying were loud and smoking the entire night. I feared for my safety and left the next morning.

The place was nothing as described. It was an experience. One I would not want to go through again.

Shops near by

The hotel was very busy, loud, and crowded. The room that I booked was not available and I wasn’t properly accommodated so I asked to cancel the reservation with no charge/fee since I was not responsible for the hotel not having the room. In turn I had to struggle to find somewhere else to stay during the duration of my visit to Rochester . I also checked my bank account and see that I was charged a fee even though I was told that I would not be charged. I am upset

Read my earlier post. Place refused me a room,even though I had a reservation because they said the fire marshal wouldn't allow them to let anyone stay there...and they were not lying as there were posts by the fire marshal posted saying as much.

Hotel was closed down by the local fire marshal. I was turned away as they said they couldn't offer a room. I eventually had to stay with family and when I called to get credit & make sure my money paid was returned to my credit card I was on the phone for 90 minutes with Expedia....1 1/2 hours!! exactly...no over-dramatization. ..This even though they refused me a room.

Good

That I was able to leave They stole 100$ deposit from me even though I paid through the booking app

The TV finally got fix, I didn't like check in, waited about 20 minutes or longer. no ice machine, used soap in the shower, wash cloth and towels had big black spots, dirty or old worn towels. crumbs and trash along the walls

Had to wait nearly 3 hours to get a room because they all were dirty. Staff didn’t know what the hell was going on. Extremely dirty hallways and room.

It's a decent stay. Stayed for work purposes.

Very good

Dust everywhere Dirty microwave Refrigerator stunk and was dirty Water bottles from previous patrons left on the side of the bed.

Bad

Stay away I was locked out of my room and had to sleep in car no after 10 pm staff on duty

Great

Passable

It was a room to stay , no more or less but for the price what else could you expect

Room was ok until my partner found mouse dropping hallway smelt like dog and there droppings,but the staff was nice

Very poor

El cuarto estaba limpio pero no había toallas , los pasillos tienen mal olor y la recepcionista no estaba en su puesto hice 26 llamadas al número que tenían al frente y no la cojieron .

Bad

I went to check in around 7 pm and they didn't have any rooms available. Many other people were coming in with reservations and were being told they over booked after being ignored for awhile. I couldn't stay there and they charged me anyway. Scam

In midst of management change , may improve may not , but staff was polite and accommodating.

Overpriced

Very good

nothing my reservation was not honored, "system down" no help from booking nor front desk staff. you could tell ac was not working, room keys were failing, holes in drapes

I didn't stay there I was told to leave when I arrived and no rooms for me. The fire alarm was going off. Someone was working on the fire alarm control panel I didn't like booking a room to be turned away when I arrived. I didn't like being told I didn't have a room to later be charged as a no show. I am proceeding with fraud reports

nothing my reservation was not honored, "system down" no help from booking nor front desk staff. you could tell ac was not working, room keys were failing, holes in drapes

Passable

building was run down..expensive for that value..the carpets were not cleamed..tonnes of black hair on my feet that even when i wiped my feet..heeps of dirt n hair where attached to my feet.. and I am a blonde. would be nice to have basic utencils for the kitchen..and couldnt use the stove cuz i didnt have a match didnt have shampoo ..have to bring your own

Really appreciated all that the staff tried to do to care for us. The room was ok. Mattress was awful and needs replaced. Also the smell down the hallway of cigarettes and marijuana was too much for us. There was no communication ahead of time about the hotel being closed by the city and studio 6 buying it the week of our stay. There were only 4 staff who were not being backed by leadership or owners. The staff did all they could working 16hr days and still could not keep up with the maintenance reasons it had closed or the cleaning. One of our rooms could never get keys that worked. We booked a king bed and a room with 2 doubles. Both were switched to single queen rooms because that’s all the staff could get to within their limitations. I feel studio 6 has failed those 4 staff members and all of its guests at this time.

Really appreciated all that the staff tried to do to care for us. The room was ok. Mattress was awful and needs replaced. Also the smell down the hallway of cigarettes and marijuana was too much for us. There was no communication ahead of time about the hotel being closed by the city and studio 6 buying it the week of our stay. There were only 4 staff who were not being backed by leadership or owners. The staff did all they could working 16hr days and still could not keep up with the maintenance reasons it had closed or the cleaning. One of our rooms could never get keys that worked. We booked a king bed and a room with 2 doubles. Both were switched to single queen rooms because that’s all the staff could get to within their limitations. I feel studio 6 has failed those 4 staff members and all of its guests at this time.

staff was great..liked that i had a fridge..parkings included..felt safe building was run down..expensive for that value..the carpets were not cleamed..tonnes of black hair on my feet that even when i wiped my feet..heeps of dirt n hair where attached to my feet.. and I am a blonde. would be nice to have basic utencils for the kitchen..and couldnt use the stove cuz i didnt have a match didnt have shampoo ..have to bring your own

I'm not impressed with your company. So far, no one has contacted me to make it right

The fact we didn't get a room. We had to find a room at the last minute at twice the price. I'm not impressed with your company. So far, no one has contacted me to make it right

Cigarette on the front counter bad lighting

I went there about one am, and no one was there. I ended up spending the night at a motel in the emergency as there was nothing else open.

The facility was closed by the City of Greece for health violations DISGUSTING> The lack of support from Travelocity was dispicable!

Great

No one at front desk. A sign was up stating the county ordered the hotel closed. Several people were standing around trying to get help or a refund. This hotel was literally shut down.

i contacted hotels.com customer service- when i arrived at the time i indicated on my reservation- noone was at the desk , a large sjgn was posted that said " we have no rooms- we are full". There was a phone # listed for emergencies- i called it X3, my call was dropped each time. I waited 20 minutes and no one showed up, then i left. I contacted hotels.com and are awaiting a refund. i was appalled by this establishment.

The room was clean but the place was actually getting remodeled so pipes were leaking water was everywhere so it wasn't somewhere that I wanted to be

Our room was clean, there were virtually no amenities; outside the weekdays during the first shift, there is no staff visible to service customers- problems don’t get resolved until the next morning- maybe; scratching inside the wall (some kind of animal; LASTLY AND NOT THE LEAST- WE HAVE AT LEAST ONE OR MORE MICE IN OUR ROOM- NO STAFF WAS AVAILABLE TO REPORT IT, SPOTTED ON SATURDAY AFTERNOON & SUNDAY. HAVE TO WAIT UNTIL MONDAY MORNING.

Yes. The kitchen area was ok. There was no cold water, the toilet wouldn't fill up. My daughter and I had to use a bucket to refill it. Also, people left bags of trash outside the Trash Room. As of next week, this establishment will no longer be in business. I feel terrible for the guests and the staff. Thank you.

The staff is great

State is closing this place

There was no coffee pot or kitchen ware, house keeping never came

Good shops

This place is absolutely disgusting. Dirty and rundown. Leaking pipes from the ceilings causing lights to flicker. A lot of dogs that urinate on the walls. This place used to be great until it was taken over now. It might be the worst hotel I have ever been in. It is not family friendly. It is not clean. I will say the front staff was great about refunding my money so I could go elsewhere.

It's just the 100 copay that's crazy for good people we should be able for front desk to look at the room right then and there and get it back so we can use it for another stay

There were random people standing outside the property smoking weed. While I understand that it’s legal, it doesn’t create a good first impression when you’re pulling up to check in. It made the environment feel unwelcoming and poorly managed. The condition of the property also raised concerns. The garbage area in the back looked like it hadn’t been maintained in weeks, with trash scattered all over. It gave the impression that basic upkeep isn’t a priority. At check-in, I was surprised to be charged an additional utilities fee. I understand that costs like RG&E have gone up, but passing that expense directly onto guests without clear communication beforehand felt unreasonable. Safety was another issue. The emergency exit stairwells were not properly lit, which is a serious concern in case of an emergency. The room itself wasn’t the cleanest, but we made do. However, someone was smoking cigarettes throughout the night, and the smell gave me a headache and made it hard to rest. Overall, this was not a good experience, and I would not recommend this property.

The staff was exceptional

I didn't stay a full night so I don't know how the kitchen was but over all it was ok

Clean room great place

Got there i was hit with a depsit...let me know in advance ...taxes and fees whare included when paying...fees could be a deposit

Okay

We were given a room with a dirty disgusting fridge we wouldn’t want to put anything there we had no dishes the sheets were dirty we had to ask them to change them

Room condition was not great. Bathroom door handle was falling off so door didn’t latch. The kitchen hood fan had a sign on it indicating to open a window if you cooked. Very warm at first, but we were able to turn the furnace down. Some rowdy neighbors in the hall. Also the outside entrances from the parking lot had key slots but were just unlocked all night so anyone could come in and out.

Great

The room wasn’t cleaned properly there was urine on the toilet base there was still mounds on cleaning product I assume in the toilet bowl. There were hairs every where kids stickers stuck to the mirror it was a horrible stay

Horrible.

There were no amenties in the room. Not even a coffee maker. Small sign that i saw in the morning that said you needed to get it from the front desk. Too late. The remote didnt work and had extreme difficult in switching the tub to shower. Only got it half way. Clean but very shabby. Obvious that NO MONEY is going back to structural upkeep. One luggage handler i saw was broken.

Everything was fine except 2 other rooms complained about having mice. I believe they where long term tenants

The place was really quiet. That was a plus. The only thing that cought my attention was that the hallway floors and stairs where dirty. The stairwell had trash bags the same ones since i stayed thier the 5 days. The lady in front desk never got her name but had a heart chain she was amazing, friendly very atentive.

Everything is good

Proce

When you first walk into the door down a little bit from the front desk, the wall fan is broken, taken apart and super dirty. Not a great first impression. The receptionist told me multiple times it’s a no smoking room even though the whole place smelled like weed, even by the front desk. Walking down the hall and into the room itself smelled like weed and cigarettes. Then the room itself looked like a rundown motel… windows were broken, latches sitting on top of the windowsill, it was cold because the windows were broken and couldn’t close all the way. (It was snowing outside) I inspected the mattress for bugs and found 3 of them. There was trash on the floor under the tables and hair on the sheets. Absolutely disgusting. Then as we were deciding our next move, what sounded like a rat or a small animal was crawling in the ceiling. We immediately packed our things back into the car and asked for a refund. We were told the manager would call us the next day. They didn’t- I called and they did agree to refund but I haven’t seen it yet. After going to the hotel right next door, they let us know it is a very well known place where quality is below poor. Don’t stay here unless you’re ok with dirtiness and bugs.

Everything went well from check in to check out

The staff was friendly, but our room had no blankets, no shower curtain, no towels, no garbage bags and itvwas very dirty.

It was extraordinary and seamless. I was able to settle in feeling like I was home.

i got to the hotel and the system was down. i wasn’t able to check into my room. The lady at the desk did everything she could but the system would not allow her to check me into my reservation

Toliet did not flush and sink did not drain no shampoos barely any soap

Room and staff were great. Only downside were the people hanging around the front lobby. Also saw the police there 3 different days for different reasons. Even with that , I felt safe and the room was a great value and convenient to main roads. Would stay again.

The parking lot was not plowed . It was mess.

Room was peaceful and quite

Love the room any the staff thank you

Inconsiderate staff on educated staff cleanliness of the inside of the building was terrible

It was ok

Good

They provided full kitchen supply the air work and the heat the staff is so nice and there to help you

Yes very clean

Absolute dump.

Dog poop & cigarettes up & down the side walks as you approach the entrance… weed pieces in the hallways dirty sheets my daughter broke out in a rash smell & very unsanitary… NOONE SHOULD GO HERE… Also if u have allergies full of animals they don’t tell you this online

VERY VERY DIRTY AND NOT CLEANED

n I will never use Expedia again you people ripped me off over $600 extended stay said I did damage to their room they are full of crap that never happened they denied me after you paid them out of my money and now tell me I can't get any money back I will never use this oversight again and I will also let everyone know how cheap and illegal you guys work did you all split the money? kind of makes you wonder I have no recourse. but to go to Media which I'm about to do again I will never use this website and I'll make sure anybody I know never uses it either in my opinion Expedia and the hotel chain stole over $600 for me and I will everyone know thank you have a terrible day I have

Horrible service and rude staff

Clean, you have to ask for kitchen set but definitely no breakfast, just coffee and a muffin.

When we checked in, we were told all double bed rooms were sold out, when I booked one two days prior to our arrival. They gave us a single room, couldn't comp an additional single room for us, and my wife slept on the floor while I shared the bed with my grandmother. Slept on the floor with towels and an extra pillow given to us. Such a joke!!! Bed sheets, pillows and room smelt like smoke. Hallways to rooms are very sketchy. Neighbors were loud; running up and down the hallway until 2am. Advertised "grab n go breakfast" was an absolute joke, with two bags of heat up oatmeal available with nothing else. Vending machines was not stocked and things were out of order. Water was $4!!!

Room was clean

Shower was horrible rest of the room was ok.

Yes

The staff was friendly but the building was filthy. Dog excrement on the hallway rug for a day and a half, floors in the room were extremely sticky, there was half a bottle of Pepsi in the refrigerator, the smoke detector was wrapped in plastic, the rooms smells stale and dank, trash outside the building, toilet handle can off(luckily I was able to put it back on), toilet didn’t flush, I can only assume the chain broke. It was not a good experience, we only stayed out of necessity.

Staff was polite. The hotel is a dump. There was dog feces in the hallway. The room door looked like it was attacked by a dog. The room floor was vinyl and sticky in spots. There were half-drank sodas in the fridge and the entire lobby and hallway smelled like marijuana and the front doors were difficult to open.

Terrible

Room was dirty and smell terrible just not good

The room was moisture on roof and it was not very clean. I didn’t sleep well because we listened the tv and the people in the others rooms. But the staff was kind.

Confusing lay out of buildings, no lobby this way signage anywhere. Park your car and good luck finding that same entrance door. Neither lamp worked in room which i reported 1st night. Nothing done our 2 night stay. Left with harsh fluorescent overheads. Refrigerator door either rusty or moldy didnt use it. The heat/AC unit whistled then sounded like a turbine. The bed was clean, comfortable. The bathroom clean, stocked. It was quiet enough.

The heater in the room didn’t work and the tv was out of signal even after I had an employee check both things for me .

Tv did not work and when we asked staff for help they refused to send somwone to room to help. There was no bathtub in room. There was no breakfast. We had a room next to us that had their music on very loud till 2am having a party and staff again declined to help.

The room was very clean and comfortable for my stay.

Room was clean. Front desk lady with the long nails very pleasant and helpful she gets 5 stars for her customer service.

The room was clean and nice to stay.

The room was very clean, the bed was really comfortable, & the staff was friendly & very helpful.

Only downside was the hallways were messy

Me and my son checked in around 9:30.That evening when grabbed some dinner grabbed a few other things.Probably got back to the room like 10:40 / 11:00 like about 2:30 in the morning somebody pulled the fire alarm that went off from two thirty to about four the front desk wasn't able to turn it off. The fired apartment took their sweet precious time. If it was an emergency, we would have been burned down. And despite all that , I wasn't able to get my money back ended up with fifty percent credit , and I was only at the hotel forb4 hours before this incident happened

Yes very clean and quiet

The dog across the hall barked all night. The fire alarm went off for about 20 minutes. I got no sleep.

Don't know left at 5 am

Check in was easy. The first one they put me in. Apparently the manager decided they didn’t want anybody on the first floor so they switched my room out and I got up to the room and I couldn’t get the door to lock so I went back downstairs to get a different room they gave me a different room. Everything was good with that room it was clean— Staff is always helpful and politethere.

Room was clean and the staff were really nice, bed was a little to firm fir my liking and the floor in the kitchen was a little worn down but we had a good experience and would definitely stay there again

Grab and go breakfast bar is just that, grab a coffee and snack bar and get out as fast as possible. Dirty hotel, needs major renovation. Staff were helpful and nice. Room was clean but very dated.

Entering the room, the drawers were scratched up broken. The bathroom sink didn’t look new at all inside of it had patches. The border in the kitchen was ripped up by the sink.

To many people hanging around and Breakfast was basically NO breakfast.

It was horrible. Loud smoky very active. I've stayed here before and it was nothing like this visit. I definitely wont be staying again. One man had his dog free. I'm not a dog person. I had to let him know that just because you are comfortable with your dog doesn't mean that I am.

Good.happy with all

Did not feel safe

We started to check in. The parking lot smelled of pot, screens on windows were ripped. The lobby was messy and nothing like the photo for the website. We opted to not stay there for the reasons that it did not match the description and did not feel safe.

Was more of a low rent apartment house

There was no clean King room available so i was downgraded to a Queen room. The floor was flithy and the bed was made with a dirty blood stained sheet. Staff was friendly but told me there was no other rooms available. I left right away. I want a refund

Good luck flushing the toilet. Overall, this property was ok. Not bad, not good...middling. It was quite clean so kudos for that. The TV works and the staff is good. But note that it is quite worn down. I think it's mostly for long term construction workers and that type of guest, so nothing fancy but a roof when needed. However, the button to flush the toilet is on top of the tank and some goofball built a vanity shelf over the tank with about an inch, if that, to get your finger in. It's ridiculous.

Walking to the main entrance. Several guests outside the door smoking. Get inside. Waited for what felt like forever for someone to come to the desk so i could check in. As im walking to my room the hallway smelled like mildew and smoke. Get into my room. The condition of the room was run down and ran through. The kitchen was especially in poor condition. The toilet water had black flakes floating in it. The room smelled old, and like smoke like the rest off the building. I should have left but i was so tired from traveling. I told myself just get through the night. I got up from laying in the bed. Big black spider in the spot i was laying in. It must have crawled from under a pillow. The next morning i dropped my keys in the box AT 9AM cause nobody is at the desk as usual and i went about my day. TELL ME WHY!!!!! They changed me for late check out after 11am!! I left at 9am ! It is not my fault you check the little key box after 11! If the key already in there at 11 that meant i BEEN put it in there BEFORE 11! I told the manager to check the camera and see my Walking out at 9! ANDDD !! They charged me for over $100 and kept my deposit talmbout i smoked in the room!! I dont smoke ANYTHING or my friend that stopped by to see me. I told the manager your whole building STANKKKk of weed and cigarettes! Charge EVERYONE then! Myself nor my friend did that. Plus, down the hall from me im watching a jump out POLICE team raid a room!!!! DONT STAY AT THIS HOTEL

Not a thing! I should've stayed somewhere else!

False advertising with lower than great security for your door. Think along the lines of section 8 housing.

Had the images of this property reflected the reality of the hotel, I'd have done worth another one of the hotels right by it! I've stayed at an extended stay inn before and had a good experience, THIS stay however, was the complete opposite and we did everything possible to avoid spending excessive time in the hotel due to the terrible condition.

Overall, the stay was ok. Our room was not ready at the 3pm check-in time which threw off our evening's timetable. Later, the remote control for the TV did not work and it was hard to find staff to take care of the situation. (We ended up getting it resolved the next morning). "Take-away" breakfast was only so-so, but the coffee was strong at least. Comfortable, clean room and bed, nice shower, but nothing exceptional.

No shower curtain in bathroom. Big hole in bathroom door. Cigarettes butts all over ourside. No real breakfest

Room was absolutely bare.... if you wanted dishes or even a dishtowel you had to request it and go pick it up. No ice machine and ice trays were empty. Both lamps in the sleeping area were not working and didn't get fixed after multiple requests to change the bulb. A 6 am fire alarm and a non-functional remote control were just some of the benefits. I've stayed at other Extended Stays and been very happy. Breakfast "bar" was coffee, hot water, and a few granola bars and packaged granola. Not even any real creamer.

Terrible pace to stay even for free which i paid over $ 500 for this garbage.

Price was lower than most options, but you get what you pay for. It worked for what we needed for an overnight tournament stay.

Everything

Good

Close to Hwy and dining

The screen was out on one of the windows (2nd floor) and the window opened enough an adult could have fallen out. They allow animals and there was animal feces on the sidewalk. Pot smell was rampant and people resent screaming in the hallway.

Many things in walking distance

Great

Looks like a dirty motel you see in movies. Very scary. Smells filthy & looks filthy.

I liked the fact that it's in a non residential area some peace and quiet.

This place was dirty and the other reviews made it sounds decent.reminds me of a motel 6 that people actually live in.it was run down And overpriced staff was nice but that's about it if your going to pay that kind of money it shouldn't be for a sketchy place like that

Very dirty. Dirt on floors; nothing dusted; toilet dirty; waited 11/2 hrs to someone to come to room as couldnt get tv to work properly Person that came to room had bad attitude toward us; Toilet paper holder missing in bathroom and had to use unwraped toilet paper sitting on back of toilet; etc….

Average

Always helpful

Lighting good, lots of plugs, refrigerator worked well and clean inside. Dishes in good shape, but pans were severely scratched. Shower was clean, and water was hot. Beds were comfortable. Floor dirty, sticky, and gritty, plus dried food stuck to floors (I cleaned dried food up with my paper towels, they do not provide paper towels). Dried food stuck to counter top (I cleaned this too). Outside of refrigerator had smears on it, inside cabinets and drawers had smeared dried food. There was room for a table and chairs, but no table. 1 person ate at desk and the other at the kitchen counter.

Love it

Most of the hotel room doors have a crack between the door and the frame that you can look through and see the bathroom inside! A lot of loud, strange people were walking around and standing outside all the exits and in the parking lot. We were given a room on the first floor and the noise above us was so loud, it shook the walls. The shower fixture was broken and the sink drain had no cover so all you could see was the plethora of matted hair and gunk in the drain. The stove top light was on constantly and the screen above it was bent and falling off. The floor was dirty and a light fixture on the ceiling had no covering; just an exposed bulb. The cover sheets were just two thin sheets on top of each other. After complaining to the front desk and getting no help, I called again and asked for a refund because there was no way we could sleep comfortably here. The front desk said she would refund me but “it’ll take a few days.” I don’t even know if I’ll get my money back. She wasn’t even at the front desk when we left, but there was a gentleman who was obviously under the influence standing there waiting, so I just grabbed my daughter and left the premises as quickly as we could! I pray we get our money back!

N/a

Always the coffee ☕️

Don’t be fooled by the free breakfast. It’s a cereal bar and bad coffee. Very disappointing. The room was fine and fairly comfortable.

Great stay , and staff

I needed to use internet during my stay and it was the dropping constantly. It dropped even when I was trying to upgrade my internet speed. I used my cellphone to have a reliable internet connection. Staff was very friendly and helpful. The grab and go breakfast was good. Cleanness was ok, however, there's some room for improvement. One of my towels was dirty. It was great to have a small kitchen, the fridge and sink were helpful.

Near what i needed

Never stay there. I expect to be refunded 2 of 3 days. No wifi no tv. Said it would work 2nd day. It didn’t, so I checked out after 1 day. Prepaid 3 days to Expedia with insurance. Requires documentation but the hotel couldn’t produce anything because there computers were down . What a disaster

This was dirty, smelly and unsafe. I had booked 5 nights and left after 1. The hallways smelled dirty and the bed linens smelled like curry. This is not worth paying to stay.

Thank you

I was charged a deposit on top of the room fee. I was not prepared for that.

Did not like the bed.

Smelled stale. Deposit should go toward cost ofctge room

It was quiet, clean, and comfortable

It was a nice quiet place to stay for a night

The bathtub had hair all over, the garbage cans were nasty. The rod for the curtains were duct taped to the curtains, the vinyl on the counter/desk was half off. The dressers was uneven had oil spills and a lot of scribbled pen marks, the phone in the room was even nasty like brown and it was suppose to be tan or white who knows. The refrigerator was disgusting, carpet had stains. Burn marks throughout the room including the bathroom. Even the hangers in yhe closet were dirts the chairs had food stuck on them. The inside of the microwave was extremely nasty. It was terrible the lock on the door didnt even line up to lock we had to use a latch. Smelled like cigarettes and weed. Like we knew when the neighbors were smoking. Someones dog pooped and peed right outfront the door we uses to get in and out. It was an awful experience. We also asked for dishes to be sent to our room and was told they were being sanitized but never came throughtout the entire stay! I didnt even bother calling back. Never again

great staff

Amazing staff

Great costumer service

.

Anytime I visit Rochester Ny I always stay there it’s clean quiet and not too expensive.

Many choices of restaurants

Great hotel and staff

Pleasant overnight experience.

Room was very small

Nice staff

There were squatters in the room when we arrived. We were moved to separate rooms near a domestic incident so we checked out and immediately left.

Lets see.. Toilet didnt work. Hairs in bathroom not mine. Exterior of fridge...flithy. TV could not be turned off with remote. Air vents on ceiling had inches of dust probably not cleaned in years. Was an overnight stay. Can not recommend.

I want thank Jo Jo for giving an amazing customer service and sympathizing due to circumstances . She made it her business to ensure I had a room to stay that unexpected night I needed ! There are no words to express my gratitude . Daina was another 10 star associate she ensured I was taken care of and that my room accommodations were met . You need more people like them in this world they’re a great asset to your company ! I hope that they get rewarded somehow because of them I will definitely book a stay there whenever need be . There were two other ladies that helped me but I can’t remember their names because I only dealt with them once unlike the other two girls I mentioned I dealt with them more. I do think this place needs to get rid of the inconsiderate occupants and the smoking in that building . My child had to experience that smell everyday which is unacceptable . It almost doesn’t feel safe to stay there anymore . The police were there everyday unusual for a hotel to have ..

The one positive- location was fantastic! Negatives— room had cigarettes burns in the carpet and smelled so bad we had to go buy fabreeze to just be able to sleep there. There was a homeless person sleeping in an empty hallway. The front desk person gave me a room key (after mine stopped working) without any ID or proof that I was a guest at the hotel. I could have come in off the street, made up a room number, and have complete access to that room. Ton of people outside the front door smoking (in front of the no smoking sign). Just felt really unsafe the entire time we were there.

This was more like a homeless shelter than a hotel. People live there full time, so at times the smell and the noise was intolerable. I stayed 6 nights, there is no room service unless you stay longer than 2 weeks. Had to ask daily for a roll of toilet paper, and used the same towels for 6 nights. Front desk attendants were nice, for the most part.

A clean room with a slow toilet and slow draining tub.

Didn’t really like anything. Maybe the fact that I didn’t see any bed bugs? There are people who definitely live there…and not just for an extended stay. I get that it’s a 2 star hotel. But the whole property needs a makeover, people smoking weed in their rooms, it’s fills up the entire floor, kids running everywhere around the hallways, the kitchenette area was absolutely disgusting, and there’s no breakfast- but I wouldn’t have eaten it anyways…

Clean, courteous staff.

Stay was great had everything I needed

Nice and clean , very nice

Bad service

I had to wait for more than half an hour, along with other guests, for someone to come to the front desk. It was in the evening, not late at night, and while patient, I was not comfortable with one irate guest, who was already staying in the motel, banging on things in the lobby to get attention. If I hadn't paid online and it said non-refundable I'd have gone elsewhere. The place itself was fine otherwise.

It was okay hotel the bathroom door had some damage but my room was nice

Staying here was the worst experience i have ever had. Stayed 2 nights. The first night the room i stayed in the smell of it made me sick. Mold maybe? I asked to switch rooms, the girl at the front desk switched me which is great.. smoke alarm in room beeped the entire night over and over to where i couldnt sleep. Very dirty and unkempt. I will never stay here again.

Refrigerator was disgusting. Property maintenance non existent, garbage all over. Very noisy, rude guests.

It was advertised as a really nice Place with adequate amenities. I rented a suite with pretty much no furniture no pots and pans no silverware. They charge me 40 bucks to wash a set of sheets when I had an accident on them. No housekeeping at all. They had to go out and buy a shower chair for me. Very low class hotel.

Sadly had so many issues the first night I just ended up walking down the road and booking a stay at another hotel for the week.

Renovations are needed

Listing advertises a full kitchen with the amenities (i.e. pot, pan, kettle, toaster, cup dish). There were no amenities. We were simply told that there were none, nor would any be coming or would there be any attempt to find any. That's a big deal if you expect to use your kitchen, Room was missing smoke detector.

It was a nice room and comfortable. I did inform the front desk that the handle to our building entrance door was missing and was told it would be fixed the next day. After our 4 day stay the handle was still missing.

It seemed as though we disturbed the staff when we wanted to check in. She did not seem happy to serve us.

Comfortable bed, but avoid this hotel if you can. Very dim lighting throughout the building, not very clean, broken furniture, and there was a musky mildew smell. I have been staying with Extended Stay America for years and have noticed a dramatic decline in quality but this is a the absolute worst I have seen. Absolutely NOT worth the cost.

Every night there were people outside that sounded like they were fighting, being noisy and obnoxious. The place was a lottle outdated, which really is not a big deal. In my room, the sink leaked, and so did the fridge. The carpet was sticky, and what ever was on in stuck to your feet or shoes. Which was nasty.

I booked a non-smoking room and every day we came back it smelled of weed. People hanging out outside day and night and the place was run down and dirty. Do not recommend.

Bad service and bad smell in the room, dirty bathroom, in short, the worst. I have been to many hotels but this has been the worst of all.

Door wouldn’t lock because it looked like it was once broken into. Tried other hotels but no availability. Recommendation, remove this hotel as an option. Need to know how I could possibly get a refund. Booked for two nights and left first thing in the morning after first night.

Did not feel that safe when we returned late at night. Parking lot not well lit.

Not a real breakfast as described on website: it was just coffee and snacks, even not provide milk. In bathroom, there was no shampoo, just a small piece of soap. In bedroom, the lamp between two beds was not working. There were no power sockets around beds and table, so that we had to unplug the power of digit clock or TV to charge our cell phones. One of legs was almost broken, that supported the table. There were some visible stains in bed sheets. Overall, it is a terrible experience.

During my entire stay, no one came to clean my room. Even though I told them several times, they told me that I was on the list and that they would come the next day, but they never did. I had to take care of cleaning the room myself. They didn't take out the trash or bring bags or supplies. Even though it says that you can't smoke inside, it always stank of marijuana.

It was a magnificent experience since the two nights before I had stayed at another hotel, and all of my experiences Were were horrendous. Thank you so much for having such an excellent team.

Over all Just ok.

Upon arrival the property was unkept, an people were gathered around the front entrance smoking Marijuana. The desk clerk was very nice.when i got to my room bed had not been changed. Upon check out my money was refunded. The desk clerk was very nice and very apologetic.

I prepaid for my room through Expedia got to Hotel and my room was given away and I had to share a single bed one bed in room with the person I was splitting a room with very inconvenient and I was given a room under construction at first toilet in the middle of the room mattress up against the wall terrible experience I will never stay at a extended stay again.

Nice staff, good enough property but it was gross. The floors felt sticky and wet almost, my feet were black from walking on them for a few minutes, the headboard had kids’ drawings all over it, there was hair on my towels, the sheets had a couple of stains, etc. if you’re looking for a really clean place, this isn’t the choice.

When I went to check in they told me they were booked. I proceeded to tell them I had a reservation the lady told me she’s the night shift and she don’t know what to tell me, they are booked. Basically they gave away my reservations for 2 nights. 5 hours away from home,stranded, don’t know the area. it was a horrible experience with them!!!! Would not recommend this place to anyone!!!!!!

Staff are unprofessional and treat customers like crap. Rooms are filthy and equipment is in lousy condition (fridges leak and staff don’t care about fall risks of handicap customers, hair dryer over sink had cord chewed off!). They only “guarantee a bed” not a room type, which is problematic if you need a handicap room. Management complained when they were asked to discount the regular room when the handicap room was unavailable. Management also complained when reasonable ask of providing dishes and towels to room were expected by handicap customers.

floor was sticky, toilet not secure, toilet seat not attached, bed lumpy, kitchen counter broken and counter top peeling, door to room was not secure.

I don’t like that the old GM has walked into my room before checkout time to check with us if we are staying longer when I already paid through Expedia. I’m pretty sure you’re not aloud to walk into a room especially before checkout time. She has also called the room at 1:30 am twice and then came to room and knocked to wake us up on purpose because she didn’t do her job and replace the room with multiple problems that was addressed when it was booked on first day. The old GM just recently stepped down should be talked to for these horrible actions and we should be given something for it but instead we just keep getting harassed because the staff here doesn’t do there job correctly and she talks over you after the mistake has been made nothing was done correctly about the poor communication and horrible hotel accommodations . I’m pretty sure everyone I’ve talked to can’t stand the staff or the hotel as a whole. I’m stuck here because of my temporary life situation but rest assured I’m going to get something for my troubles and expensive living at a less than 1 star hotel. No way should they be charging 600$ a week for this place. It’s absurd

Strang people hanging around outside having wired conversations

Everyone which was staying here bc they may live here, were friendly.

3 adults and 2 children myself 76 years old.

Ok place

Convenient and good price; Front desk woman was friendly but I waited about 10-15 to be noticed waiting to check in and I observed other guests standing for long periods waiting for someone to be at the counter; verbalizing their aggravation at how long they were waiting. I needed something a couple of times during my stay and each time had to stand waiting for a period of time that is not comparable to any other place I’ve stayed. I doubt I’d stay here again.

Crack heads in and out all day all night. Dirty,room was dirty,hallways smelled foul for days,doors not secure,no garbage cans in site anywhere,trash everywhere.

Quiet and clean.