Comfort Suites Rochester Henrietta University Area

It was a quite at Night

Convenient location. Rooms are a little dated but clean and large.

The room was clean

It’s clean and comfortable

Room seems to be outdated I was in handicap adapted room the grab bars are smooth not textured for grip the breakfast was good and parking is adequate

The entire property shows very visible signs of wear. We would not expect to return to this location in the future.

La piscina está afuera de servicio

The hotel was shabby at best. The pool was closed for repairs. The breakfast was lacking protein. The hotel deactivated the key at 10:30 when checkout is at 11.

Food was good and plentiful, the area was clean and spacious, so guests did not have to sit too close to one another.

Nothing in our room was working properly

Location Nothing worked Paul was out of commission blow. Dryers didn’t work. Lamps didn’t work. Rooms were not clean dirty rags from the previous guest in room.

Very good

The property was having the parking lot repaired. The hotel was in great condition. The staff was efficient and friendly.

Very happy staying here and will return.

We just spent a night after enjoying a Detective Dinner Theatre. We were pleased with the accommodations and the staff.

Passable

On our floor, there were teenagers running up and down the halls at 1245am. I called the front desk, and they said they would look into it. NOTHING was done, until myself and another guest opened our doors at 110am. I also told the front desk that people were smoking Marijuana in their room and the entire floor and our room smelled really bad. NOTHING was done about that either. Not sure why, but what business would Schedule parking lot construction on a Weekend...? Wouldn't you consider the weekend as your Busiest time for occupancy? Not a very smart idea...! We've stayed at many hotels in the Rochester Area and can honestly say we will NOT be staying at this hotel again. VERY BAD...

Pool was very cold but nice. Breakfast wasn't stocked as I was told the first day, no sausage or bacon was out. Had to park at Cracker Barrel and walk, due to no available parking spots and spots being taped off for fixing, altho no work was being done. Pull out sofa had a bunch of junk under it, candy bags and pieces of candy.

Exactly what we needed that night.

The property was well maintained and seemed to be friendly. The breakfast was really good and the pool was perfect for the kids.

The hotel was clean and practical. However, a couple of things need correcting. The coffee maker is flimsy and unusable. The windows blinds don't close to block out sunshine. Lastly the breakfast bar has a broken coffee maker.

The hotel was very smelly it smelt like mold or old shoes I always tried the spray something to try to kill the smell and be overall cleanliness the room

I like the price The hotel was very smelly it smelt like mold or old shoes I always tried the spray something to try to kill the smell and be overall cleanliness the room

Very good!

Exceptional

The room smelled like stale cigarettes, the people upstairs were redecorating the room all night, there was a group of men outside until after midnight having loud conversations, the breakfast area was so messy and floors sticky. It was not a good stay

Free parking, decent breakfast. Otherwise very dirty and run down. Definitely needs many updates and to be cleaned more regularly. 1 out of 5 stars. Would not recommend

Very Comfortable beds

The bed was too springy and the pillows were too soft

Need improvement the lighting in lot and pavement need improvement.. Service needs improvement..

The room was old a bit dated and the pool which was the reason I booked it was closed early.. . Instead of 11pm as stated in ad... The iron was cracked missing a top so water leaks .The desk clerk was preoccupied and inattentive.. The need to refurbish and increase customer service to make up for shortcomings..

It was old and run down looking and the room was moldy

Our non smoking room smelled like stale smoke. The air conditioner could not keep the room cool even though it ran non stop. The sofa bed cover was nasty, and when i called and asked for a new cover, the front desk said they didn't have any. We went down and got a blanket and "clean sheets" to use instead. There was an empty cannibus container and half eaten candy under the sofa bed. The bathroom sink was slow to drain, and would fill up when neighboring rooms ran water, then eventually drain all over the bathroom floor. The bathroom smelled like sewage. This, by far, was one of the worst hotels I've ever stayed at, and will not stay at a Comfort Suites again.

Coffee was not hot. Only luke warm Interior needs to be refreshed

Breakfast was ok Coffee was not hot. Only luke warm Interior needs to be refreshed

Sack of garbage by the room door. Couch was stained. Parking lot filled with potholes. We cancelled our stay and went elsewhere.

Rooms were in need of maintenance as things were broken necessitating several room changes. At the very least a new coat of paint was needed and all rooms had broken toilet paper holders. Tables in breakfast area not wiped down from day before. Staff was not sympathetic.

Location Sofa bed needed to be replaced. Room furniture scraped and marred. Could not get the shower to work, so ended up taking a bath. Containers in shower would not work. Bathroom sink was outside of bathroom.

Exceptional

Beds were comfortable and staff was courteous Breakfast was not good. Waffle machines were broke down, sausage was swimming in juice and nothing much to choose from.

Beds were comfortable and staff was courteous Breakfast was not good. Waffle machines were broke down, sausage was swimming in juice and nothing much to choose from.

Location Sofa bed needed to be replaced. Room furniture scraped and marred. Could not get the shower to work, so ended up taking a bath. Containers in shower would not work. Bathroom sink was outside of bathroom.

Close to RIT Breakfast. No batter for waffles. Other people said they told them prior and nothing was done. Waffle iron was heated all the time. That wasn’t good. Coulda hurt someone. Toaster wasn’t working properly.

I originally was in a ground floor room. I asked to move to a different room because the window lock wasn’t functional so there was no way to lock the window. They moved me to the second floor, and that window lock also wasn’t functional.

Comfortable

Close to RIT Breakfast. No batter for waffles. Other people said they told them prior and nothing was done. Waffle iron was heated all the time. That wasn’t good. Coulda hurt someone. Toaster wasn’t working properly.

Most things were clean. The breakfast was good. Parking was close. Staff were friendly. Pool was clean.

I also have not yet been refunded my incidental charges deposit

,

The breakfast was fresh and they have great parking. The kids and I loved the pool.

24 hour coffee and tea station and wonderful pool! My favorite place to stay when I'm in the area.

Breakfast was good what you would expect out of a continental breakfast. Staff was friendly Overall we got what we expected out of a 2 star hotel. Would stay again if needed.

Great staff

However, it seemed to be in a safe area and the rates were very reasonable.

No hot breakfast buffet as advertised, pool water was cold no towels in the pool, our bathroom was not cleaned, had hair in the toilet and in the tub

Not very clean. Sad breakfast with no hot food 2 nights un a row. We asked to be moved due to loud neighbors and the staff was very helpful.

I'm sorry I didn't get to see the gym

There was no hot food available for breakfast. Not many options, but OK. My daughter was disappointed there was no hot chocolate available too.

The room was clean but the entire hotel had a weird smell. The only thing for breakfast was toast three options for cereal a muffin skim milk and coffee or juice and one flavor of yogurt.

No hot breakfast either morning, never mentioned a problem during checkin, just a sign each morning saying no hot breakfast.

The room was dirty. The guy on night shift said he couldn’t give me a receipt when I went to check out at 2:00am. I called back later the same morning at 8:30 am to check up on my receipt that was supposed to be emailed only to find out that he never checked me out at all. Tend was comfortable but the room was old and outdated, window had a crack, curtain hanging off, one of the lamps didn’t work, electric socket crooked,(you could see the inside of the wall. I won’t stay at this hotel again when I come back to the area.

The hot breakfast was conveniently unavailable and seems as if it hasn’t been touched in months

Jusr as all roads in the Rochester area, pot holes are everywhere. The place was quiet. Only 3 of the channels had the listed content. The rest were infomercials. So, unless you want to watch cartoons, you were stuck

They cancelled our room due to over booking. And I still got charged from Travelocity.

The parking lot has very bad holes which never seems to be fixed. There was no hot breakfast served all days that we were there like they used to due to "unforseen circumstances". There was a party that started at 11 pm and went to 1:30 to 2 am and no staff came to correct the situation. There was a terrible smell in the bathroom after it was used that lasted for hours. It smelled like someone defecated on the floor in the bathroom. The bottom sheet on the one double bed did not fit and came off every night so that I had to put it back on in the morning. The front desk staff was good. We have stayed at this hotel for many years and this was the worst stay.

My bed comforter had blood stains on it, I took a picture to send to comfort suites. The pool did not have any towels and staff said that they didn't have enough towels for rooms. There was constant noise and someone was screaming on the phone somwhere on the grounds

This was the

Our room was very clean

The pool is not heated and the hotel is old and not overly clean.

Nice, clean, spacious dining area. Spacious rooms with closet and sitting area.

Pool was great, rooms could use a little updating including smart tvs.

We book based on free parking, wi-fi and breakfast. Indoor pools and fireplaces are a bonus, but the parking, wi-fi and breakfast are a must. We checked in late and Sebastian was wonderful, kind and funny. He did mention that due to unforeseen circumstances there will be no HOT breakfast items in the am. As long as there is coffee, we will be fine. Well there was coffee, but no creamer, apparently the delivery never came. It's a small thing, but that's what we paid for so no 5 stars, but for a night, it'll do.

Nice staff but little to none. “Continental breakfast” was only cereal and bagels. Signs up that due to unforeseen circumstances they had no hot food. The hotel itself was dirty and undermaintained.

Worse place ever. Housekeeping did horrible job and parking lot was icy Breakfast was suppose to go till 9 we went at 8 hardly anything left

Everything was amazing

Clean and spacious room!

It smelled like smoke it was dirty other room very loud doors slamming they didn’t have a hot breakfast at all not once then banging on my door at 10 when check out isn’t till 12 absolutely awful never agsin

Hair dryer was defective and we had to request another. Breakfast wasnt prepared the 1st morning and they had run out of food the 2nd mornibg.

Pool and location were great!

Quick service easy checkout

Room was fine - standard. Free breakfast was supposed to start at 6am. Appeared that the poor desk clerk was all alone. At 7:30 there was still no breakfast available. Room was dark. Clerk said we could grab something cold. Cereal, yogurt. No coffee. Parking lot and walkway were skating rinks. People falling. No salt or sand to be seen. Morning disaster. Spent $25 at Dunkin for coffee and food as nothing available at the hotel.

Ended up in urgent care

Property n are not fancy, but they are clean with friendly staff. Free breakfast and WiFi. If you’re on a budget then it’s a no-brainer to stay here.

Really good place

The TV did not work correctly the staff was very nice but no one took care of the TV the hair dryer didn't work

Very friendly staff

Yes, very nice

Clean, comfortable, and quiet. Breakfast was good. Very good overall.

The staff was nice! There was some staining on the bedding and pull out couch mattress.

The rooms were clean and nice. Problem was the sink in the bathroom would hold water. Maintenance man came and said the clog was deep in the like. Sink still held water. There was no tv remote. Got one from the desk and it still don’t work even though I programmed it to the tv. The cable was an issue. There was no way to close the curtains to make it darker in the room while I sleep. Not my any channels worked. Would not likely stay again

The cable service is not working and no reason given. Not expected to be fixed, so that's a real problem. The ice maker was not working, no expectation of being repaired.

must of burned something in it. Facility starting to look run down and in need of a refresh.

Complaining was offered another room and that was even worse. Food was over even before 8:30 and was not replenished. Coffee was cold. Best part was parking I guess

My only complaint is that the furnishings look a bit worn and old fashioned -- but overall, I liked the property and I would stay there again. I felt safe at all times, staff was respectful and helpful, good wi-fi, nice indoor pool, free breakfast with many choices, convenient parking. My room and the common areas were very clean. Location is convenient to expressway and East Henrietta Road, West Henrietta Road and Jefferson Road, where there are many stores and restaurants.

Good safe clean basic hotel with huge rooms for a good price, would stay here again.

Family holiday trip 5 days. Breakfast was good and Gabrielle did an excellent job. Staff was good and Price eas good. Breakfast chairs are old and worn but still usable and comfortable. Clean place, we would stay here again.

Room was great, excellent breakfast and staff eas very friendly

Everything was simple but efficient

The place looked like it hasnt been updated in many years. Had one set of sheets left but no extra blankets. Stay somewhere else.

It was comfortable enough and was conveniently located. Felt safe and parking was safe. Christmas gifts were still in the car the next morning. Pool was cold and gym was in poor condition. Fresh towels were not left nor were old towels taken on Saturday of our stay.

Breakfast was below average. Parking was easy.

Property in bad shape ,

Everything is good only the hotel needs upgrades a tv rooms

Great breakfast, variety, healthy

Easy parking!

The side exit door would not close and lock without it being pulled shut hard. Therefore anyone, anytime, could enter the facility without detection. That didn’t make me feel safe.

The hotel is a little worn. The dining room chairs are the worst I’ve ever seen in a food service, the seat covers are washed to non existence. The carpets old, and my rooms ceiling needs painting.

Hello! We loved our stay, they are nice hotel rooms and cozy and well sound proofed staff was incredibly helpful especially since I’m a wheelchair user who needed to be on the first floor for medical reasons, they accommodated me very well and made sure everything was easy access for me. Pool is nice and clean. I can’t say enough nice things about the staff Sebastian, Ricky and Karlina were all amazing in helping us get our stay figured out would definitely recommend for anyone needing a budget friendly stay!

The staff where wonderful

Clean place clise ti everything

Staff!!!!! Wow absolutely exceptional and made me and family including the dog feel at home and welcome! There was one day we thought breakfast went later then it did. We completely missed it, the staff was kind enough to still provide me and my family breakfast. I can not thank you enough.

Dirty and very noisy at midnight. We could not sleep at all. Very old and dirty. Walls are molded and carpets are smelled. “Homeless shelter”!

Frozen food. No syrup

Clean room, quiet facility

Family members said room was well maintained and customer service was good

I would never stay here again.

Room was clean, check in process was fast and staff was helpful

Large room reasonable breakfast for a great price.

Nice and clean room

Bugs on windows & room in general. Bed sheets were dirty. Blood on bathroom garbage bin.

Horrible, dirty molded rooms. God knows we were so unhappy, uncomfortable. I regret going and picking this place.

The property was old and run down This property allows big dogs to stay which is not sanitary. If The sheets and towels were dirty. There was mold in the bathroom. The room had several bugs. I would not recommend anyone to stay at this property.

The elevator wasn’t working

Our room was not clean. There were stains on the carpet. There was a bug still on the wall that had been smushed. The paintings on the wall are filthy. More concerning is the condition of the shower…filled with mold and mildew. The ceiling is obviously full of mold as well. The bed sheets were all wrinkled - as if you put too much stuff in the dryer. The bed definitely had a dust mite problem which during the night made it difficult to sleep. At breakfast there was no sausage. Come to find out it was missing from the truck the day before. I mean really, your hotel needs major money invested in it and things replaced. The chairs at breakfast are a great example. To be frank, I have not stayed in an establishment of this grade of poor in many many years. I WILL NEVER STAY HERE AGAIN.

The room was very clean and the person at the front desk was very friendly thank you I would definitely recommend a friend

Ok

The breakfast menu was limited and the eggs were dry.

The room was clean but we couldn’t control the temperature and it got very warm. The room was ADA compliant but not conducive. It had a walk-in shower but the shower head would not stay in place so water got everywhere. Also there was a hole in the wall where the outlet was next to the sink. It seemed very dangerous and an easy fix.

Staff was great, room and facility was very worn out and outdated.

The only thing strange was that the room card holder was sticky. Otherwise, great stay.

Everything about the hotel was accommodating clean and friendly service. There were only a few things that I was disappointed about. 1.) I was charged a parking fee the day after I checked out this was not told to me and I felt it to be rediculous for the amount of money paid for one night to be charged a parking fee in the hotel parking lot. 2.) the pool was not heated it was too cold. Other than that I had no issues check in was pretty easy and fast.

It is very outdated hotel but it is clean. Rooms are spacious but furniture and carpet are old. There was a pesticide or chemical smell in the elevator and the corridor when we arrived. Beds were also average.

Perfect for a place to sleep with breakfast close to RIT

Dirty room

Terrible chairs in breakfast room. Plastic peeled off 99%

Breakfast was average...always out of fruit but waffles were nice Room was spacious and clean. All staff that we encountered were very pleasant. Parking was easy but watch out for potholes.Pool was nice but cold

Our family stayed two nights and even entertained our grandson, who is local, in our suite. We were so pleasantly impressed with the care, cleanliness, and intent to please!

Good place

nice for the price

The staff here is always so wonderful and accommodating. Anything I need they get it for me. And my room is absolutely perfect. I try to get the same wheelchair accessible room.Every time I come.

Dnejeowb

The room was clean but the latch on the door had been broken off. Also appears the door was broken before

Varied. Internet was spotty at best.

Street lights out in parking lot.

Thought I'd give them another try because of years before everything was good. This year we checked in dropped our stuff in the room and immediately left to meet friends came back at midnight exhausted and pulled the extremely wrinkled comforter and sheet back only to find hairs and fuzzies in the bed. Went to the bathroom and found a used towel hanging on the back of the door. UGH Too tired to contact front desk at that time....should have because slept terrible thinking things were crawling on me.

The price was a little more than I would like to pay for the conditions of the place. It was pretty run down. But we needed a room that fit 5 people and wanted a pool. It was perfect for that. The bedding was clean and the staff were friendly. The breakfast was ok, could have had more options, there wasn’t much that I liked. But I’m picky. The kids liked the waffle maker. The pool was nice, well taken care of and clean.

Need more options

The pull out bed had blood stains on the mattress from a previous person. The front desk said they could not give us a new one.And when he came up to inspect it, he actually said, "oh this is one of the nicer looking ones". We were expected to make the bed ourselves.And they gave us an extra set of sheets, which were stained and torn. There were dead bugs on the carpet floor in our room. The carpets throughout the entire hotel were dirty and stained. The lobby was filthy when we arrived.

Hotel was clean and quiet. Parking lot was sketchy. Lots to do in the area

The staff are very friendly and super helpful. Our rooms were clean and spacious. We would definitely stay here again.

Absolutely satisfactory in every respect, except there is an unexpected $5 parking fee. I've never had that expense on a well known chain motel. That alone was disappointing.

Yes

This place is like a shelter. People live there. There are no cameras. Very un safe. Breakfast ran out in one hour. People was pulling up to breakfast that wasn’t staying at the hotel.

Rate, service, amenities, friendliness and cleanliness

Price ok w a special rate, AC decent, hallway rugs and breakfast chairs disgusting/worn/frayed, beds/pillows comfy.

Cracker barrel is in front of the hotel and many places to shop or eat and drink availability. Wally World is close by too.

This was one of the best experiences we've had while traveling. Thick heavy door blocked out any possible noise while the room itself was clean and comfortable. Nice pool and helpful staff. I would definitely stay here again and I do not say that about hotels very often. Great place!

Cleanliness and Staff & Service

Clean rooms ,friendly staff

Parking lot has some major pot holes but the hotel is in excellent condition.

There was a small leak behind the toilet. I told them about it, but nobody did anything. I wanted to use the hotel computer to check in for my flight and the front desk couldn’t tell me the password to use it. Front desk staff were very short, housekeeping was very friendly.

The Wi-Fi didint work the A.C didnt work even when they tolde they was going to send someone up to fix it nobody show up the phone in the room wasnt even connected and to top it off when i booking it thru ypur company it one $329 when i got there i was charge $369

Room smelled like smoke. AC filters were filthy so I cleaned them myself. Carpeting was filthy. Mold on ceiling. Side door to by stairwell was left open. It seems like workers were staying in rooms to sleep overnight. Breakfast was not opened at 6 AM as promised. No coffee was available. When breakfast was served, food was sparse. Syrup for waffles tasted spoiled.

The floors are thin. So be prepared to hear the footsteps of the people upstairs. A bit annoying. Beds are comfortable the pool always has kids in it almost like big parties. So it can be loud. Overall a good value if your in the area for college visits

The housekeeping staff was so polite and friendly. The person at the front desk at check in was pleasant to speak with.

The staff were friendly. Rooms updated. The rest of the hotel shown its age and wear.

Everything was fine. It was clean and safe. There was plenty of parking, even late at night. We enjoyed our stay.

Clean front desk was super helpful

The rooms were very nice and clean. The staff was very friendly. I stayed 3 nights and will definitely be going back

Accommodating . Nice rooms

The whole place was run down and dirty. The toilet had cracks and the bathroom door had water damage. The pull out mattress was covered in stains of various colors. At midnight, we were woken by 2 people fighting outside our door for a half hour before they moved it outside. The air conditioning did not work. The mini fridge was missing a foot and under that sat on a rotted out board so you couldn't open the fridge without it falling out of it's spot.

Very tired property

The night time noise was insane. I had blood stains on my covers.

Pulling up to the hotel I knew immediately I made a mistake reserving a room there. First off, the huge potholes, and grounds were unkept. Most of the hotel windows tint was worn off, (definitely need replacing,) very run down appearance. I travel alone therefore my instincts told me to cancel, which I did while sitting in the parking lot @ 4:30. I spoke to a young man @ the desk who was understanding and told me Expedia would have to refund my money because I booked through them, (you.) I’m being told the hotel won’t refund. Highly disappointed. The place looks shady. I canceled only an hour after check in time, it’s highly unlikely they have a call list waiting to get in. Disgusted.

Limited dining

At check-in, the staff assured me that the deposit would be refunded at check-out, but upon departure, I was informed that the refund would take up to 10 days, which was not communicated earlier. This lack of transparency and inconsistent information is disappointing and misleading. I kindly request that Expedia ensure such charges are clearly disclosed during booking, and I would appreciate confirmation that my refund is being processed.

The property was fairly maintained.

Enjoyed my stay

Very good

Overall it was fine. Bed was comfortable and the room was clean. Front desk service was not all that great and the breakfast was cold and things were empty even though there was still 30 min left until the end. And apparently they charge you to park your car in their lot. Not like you really have a choice.

This property definitely needs face lift. Probably will be looking elsewhere next trip

We are planning to return to the area in October, however will more than likely be choosing a different hotel.

Decent place to stay, but the property has seen better days.ost of the furniture in the rooms and common areas are very worn, spots in the rugs, lots of scrapes dents and scratches on the walls. It could really use a top to bottom renovation l.

The only issue I had after that was the next day I could not get back into my room. The key card was not programed. After another trip to the desk, new keys were issued and I was able to come and go as needed.

Room smelled like smoke and so dirty

Enjoyable stay.

I didnt stay because they were dishonest about fees until arrival

Did not make up room daily just make the bed!

Excellent location and price was great.

When i finally checked in around 5 pm.the bed was made but the pillow cases were not on the pillows. I had to put them on my self. I needed a sofa bed so I booked a suite and when we pulled out the sofa bed, it was broken, dirty, stained with multiple red spots and gross looking and almost made me nauseous. PLEASE STAY AWAY FROM THIS HOTEL. You are better off spending a little more and staying at other clean hotels. Places where they actually care about the wellbeing of the paying customers.

I’ll follow up with the Manager.

Liked the price. Bed comfortable. No problem with housekeepers. All room surfaces were sticky. Frig freezer section had no door and was covered in thick ice. Refrig system had constant loud motor noise with other bubbling-like sounds. Got no sleep until long after midnight. Shower was properly large for mobility-challenged customers but floor tiles had large cracks and baseboard showed water damage. Sink area was small with poor lighting. One bedside light did not work. One outlet was loose-fitting. Parking lot surface was broken up. Definitely our worst hotel stay in many years. Our ratings average 4+/5 but not this time. Would never return.

Good breakfast! Good and friendly stuff. A bit disappointed that we were not told upfront on Expedia that there will be $5 parking fee.

It was fine.

Stuff isn’t kind enough to me specifically receptionist big man

The hotel is just dated. It needs an overhaul. Some fixtures are broken upholstery is fraying. No big deal but just kinda gives you the ick. The only complaint worthy thing for me was at 7:40 in the morning housekeeping tried to come into our room waking us up and scaring the crap out of us !!!

The property was dirty. Every crevice had dirt and grim. The bathroom tile wasn't level or attached to floor.

Bathroom smelled of mildew and carpet just felt damp. Sink was infested with fruit flies due to something being shoved in the back up hole in the sink.

We didn't spend too much time there as we arrived very late.

The hotel was clean and safe. Check in clerk was not very friendly

I hated the room. I have no idea why they put us in a handicap room, but it was terribly laid out and extremely uncomfortable. Their "free" internet was the worst I've ever had the misfortune of using: inconsistent, dropping constantly, often couldn't get on at all; I couldn't even get my email on my laptop, much less watch a movie. Staff just shrugged and told me "it worked for them." The advertised TV was two, static-filled basic network channels. Breakfast was OK, no better and no worse than I would have expected from a place like this; staff was not especially helpful, and it was clear that my having to ask how to work the specialty handicap shower made me an inconvenience, but at least they weren't outright rude and pretended to be friendly. I go to Rochester 2-4 times a year, but I certainly won't be coming back to this hotel.

Nice place to rest and very clean and affordable. Staff was not present upon check-in so had to wait awhile. Door would not release with key but was due to a heavy paint job. Great breakfast and nice oool. Affordable

The condition of the Hotel is deteriorated and outdated. The carpeting was old, and the room was musty. The entire facility needs renovation.

The room smelled moldy and wet, but overall good stay for one night. Breakfast is good check in and out are easy and fast.

Super clean, the breakfast good and the pool very clean too..

$155 hold on CC seems odd

Excellent

Need to maintain exact timings for breakfast Some patients need to have food early morning And pool also

Family members and I stayed here for 1 night it's super easy to find and still close enough to tons of different activities and food. We had a very good stay and enjoyed out time there. However, I did not enjoy find out about the deposit that was never disclosed and wasn't listed on the papers I signed I only found out about it while looking at my bank information. And when I questioned staff about the charge and one was very friendly and explained that at checkout the deposit would be released (okay perfect or so I thought). At checkout I personally checked out instead of just dropping the card off that Gentleman was not nice and annoyed that I would even be asking about it and stated it would be issued back in 5 to 10 business days when I question him, he just sighed and looked annoyed. Aside from the whole deposit issue the pool was freezing and not in a refreshing type of way I'm talking cold!!! Aside from that it was in a great location but I don't think I would stay here again.

Walkable to downtown Niagara Falls!

Good place

No service avaiable. Free breakfast served at 7 am on weekends . Too late for our schedule. Now added $5 parking fee.

Yed

Terrible

Room 222 needs a lot of TLC. When I told the morning manager. about the issues, ie, the drain in the bathroom was slow, the bathtub needed new caulking, the refrigerator was freezing food, he didn't seem to care. There are major potholes on the driveway that can't be missed and should be fixed. Not impressed with the property nor the staff.

Thank you

Good, found great restaurant, Momma G’s.

It’s okay the room was very clean , the property can use some upgrades … I was very surprised at how nice the room was because as I’m walking through the hotel it didn’t look or smell to great . Until we got in the room then it smelled and looked great.

They charge you for parking. Rooms are outdated and trash was in the cans when we checked into our room.

Nice pool, good size rooms, great location, breakfast was great. Service was poor. Desk attendants did not even try to help with anything we asked for. 50 kids came from a neighboring hotel and we couldnt even get on our pool and that facility refused to let us use the laundry room even after the manager sent us over there. We got stuck on the elevator and had to use the stares carying a very heavy toddler up and down the stairs continually. 1 of us has a bad knee and popped out of socket because of it. And our room smelled like urine and made everything we had smell like urine. The while weekend was just a mess and the staff did nothing to try and help

Nice & quiet location

Room was decent but bathroom fan was not working. Door was kind of difficult and there was strange, brown residue on window, not sure if it was adhesive? Also, dry wall issues in ceiling above bed. TV remote didn't have correct command button to fix cable issues, one channel was stuck and 4-5 channels weren't working.

The room is big! Great for family trips.

It was very clean

Great!

It was great stay nice people

Service was good, breakfast was good, the room wasn’t great one box spring was super stained and really gross looking. The other box spring was totally ripped apart. The fridge also didn’t work very well

The room was filthy. One of the pillowcases had fresh snot on it. There were crushed contacts on the carpet and chunks of food under the beds. We couldn’t find another place and so went and bought cleaners, linens, and air fresheners to make it bearable. Would not recommend at all.

At a glance it did appear very clean, but if you look under the shelves and behind the bed you can see all the dander and debris from previous travellers (we always do a bed bug check, thankfully we didn't see any). The second day they came and changed out our towels, but on the 3rd day we received a note that they were short staffed and that they'd come every other day but they didn't come back to clean until after we left. Also our mini fridge defrosted for over 6 hours and everything inside got warm/spoiled. There wasn't anything the staff could do because they were fully booked and short staffed. Otherwise, the staff was exceptionally friendly, helpful, and professional. The breakfast was delicious and both chefs I saw kept the dining room clean and I saw one help someone make a waffle, very sweet! In conclusion, I think that more staff would help the staff be more efficient and maybe keep a spare mini fridge or two on hand idk like it'd be nice if your own employees didn't have to use a public fridge for their own lunches...

The hold was placed on my card twice

Hotel was fine. However, a $5 per night per room charge for the parking in a lot that is in the middle of nowhere is a ridiculously silly charge to make extra money on their part.

Random the charge $101.00 no reason now the says they will refund in 5 business days already deposit $150 refund but another charge $101.00 not pending payment change in my credit card have to call them not happy. They says mistake ?? Very disappointing.

Free breakfast was wonderful, despite the maid going into our room just after checking in without permission and rummaging through our belongings it was pleasant stay.

I love the location central to all the highways

Smoke alarm was broken in our room, so we had to switch rooms. Floors were sticky, elevator was disgusting, room was somewhat clean

I always stay at comfort suites when i'm traveling through new york. The staff is great they have everything you want and there's a lot nearby. And they have a good breakfast.

Firstly they charge you for parking and they take $150.00 for deposit for any damages to property after you leave. The toilets could not flush until the following morning .no water going into the toilet tank. I would not recommend any one there.

The parking lot has a number of potholes which made it difficult when I couldn't park in a handicap spot.

Clean and affordable hotel. Appreciated breakfast provided. Quiet area. Comfortable bed and good room size. Would stay again.

It was great for what i needed

Decent room, comfortable bed, enough towels and decent shower, but was hoping for a swim in indoor pool, it was freezing! Breakfast had limited time. Evening staff at desk was not friendly, daytime staff more helpful. No written notice anywhere of check out time....usually there is some note in room, and couldnt see how to call fron desk from room phone! 😜

We had a nice stay. The man who worked the desk overnight was wonderful. I think his name was Jason. We couldn’t figure out the shower and he came right down and showed us. There were really rowdy guests next door and he quickly solved that problem as well. The breakfast was mediocre and the mattress was rather stiff- but everything else was great!

Came into town for a graduation event and found all hotels in the area had extremely high rates. The hotel location was great, and staff were friendly. Breakfast was ok, and quiet atmosphere was good. During normal demand, with normal rates, the value would be fine, but seemed a bit overvalued for what we paid.

Unexpected charge of $5 for parking, room next to the hotel pool & across from ice machine and elevators. First and last stay with this vendor.

Friendly stuff good budget place

Great stay

The staff at the hotel was lovely. We were traveling with a dog and it was great they were dog friendly. Though the $100 pet fee was on the high side. With pets I believe they try to have you on the 1st floor for ease of outdoor visits. The room was clean The TV was pretty old and did not allow for streaming etc but it served its purpose.

Room was dirty from floor carpet to beds and sofa, staff unfriendly at all with bad service, too expensive compare to other hotels in the area, I ll never stay in this hotel again and I don’t recommend it to anyone

I should charge you a fee to answer this. You charged me a fee to park. That is ridiculous! I’ve never experienced a suburban hotel doing that! You need to rethink this policy!