Quality Inn Tanglewood

Exceptional

The room was nice Because staff lack the responsibility.

Refrigerator had water and mold in it. Bathroom sink would not drain. Just a bad smell and unclean room. Never again

Pleasant

Superb

Breakfast was very good. Place was quiet. Easy parking close to room. No complaints!

Breakfast was very good. Place was quiet. Easy parking close to room. No complaints!

Nothing. Room smelled funny. Furniture worn and faded. Mattress hard as a brick. Pictures on line did not match room at all. Very disappointed. Left after 2 hrs.

Nothing. Room smelled funny. Furniture worn and faded. Mattress hard as a brick. Pictures on line did not match room at all. Very disappointed. Left after 2 hrs.

Well kept clean facilities. Central location. The only possible drawback is. There is not an elevator to the second floor.

Please consider Holiday Inn or Hampton Inn.

The room was clean, but my towels were stained. The beds and covers were clean and comfortable. The breakfast was simple. The only thing I didn't like was they had a sign saying that they would charge you 10.00 if you took food to your room. Who doesn't get their breakfast and go to their room when they have children?

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She also helped me with loading and unloading.

Clean, comfortable, and our room in the back was quiet, which was a surprise, given the location. Our first time in Roanoke, so driving around was not easy, although GPS helped us find the place.

Exceptional

Coffee that didn't taste

Good breakfast Coffee that didn't taste

Pleasant

Every thing was about empty when we got there about 9 AM for breakfast. I ate a yogurt and my husband made a waffle for himself. All the eggs and bread were gone. No one was monitoring the kitchen. All the furnishings were old and looked terrible. The couch was so old and dirty looking I did not want to sit on it. Even the wooden furniture had been beaten up and did not look inviting enough to use. Even the coffee pot in the room looked ancient and looked dirty and had a bug in it. The window was so dirty you could barely look out.

Every thing was about empty when we got there about 9 AM for breakfast. I ate a yogurt and my husband made a waffle for himself. All the eggs and bread were gone. No one was monitoring the kitchen. All the furnishings were old and looked terrible. The couch was so old and dirty looking I did not want to sit on it. Even the wooden furniture had been beaten up and did not look inviting enough to use. Even the coffee pot in the room looked ancient and looked dirty and had a bug in it. The window was so dirty you could barely look out.

No much. I’m 74 my partner is 73 and we were one of the first people there. They made us climb stairs with our luggage. The bed was fine but the little love seat was filthy. I wouldn’t even place my suitcase on it. It was stained and sticky from humidity. See above

No much. I’m 74 my partner is 73 and we were one of the first people there. They made us climb stairs with our luggage. The bed was fine but the little love seat was filthy. I wouldn’t even place my suitcase on it. It was stained and sticky from humidity. See above

Location Bugs n smell

Location Bugs n smell

Nothing Nothing

Nothing Nothing

Good

Exceptional

Exceptional

It’s business friendly and strategically located to many shopping centers. The parking was convenient too..

The room they gave me

Pleasant

You can get a king size room (301 sq. ft.) for a decent price. This isn't the staff's fault, but whoever was in there before us was definitely smoking some mary jane in there and it had permeated into some of the things in the room.

You can get a king size room (301 sq. ft.) for a decent price. This isn't the staff's fault, but whoever was in there before us was definitely smoking some mary jane in there and it had permeated into some of the things in the room.

Cute little place. I didn’t need anything fancy. Just a good nights sleep. I absolutely LOVED the pillows. The free breakfast was great. Had a couple little waffles, sausage patties, yogurt and some coffee. The coffee was good. It was all good. They also had some other options, cereal, eggs, fruits and other juices. The lady at the desk was Very nice. The only thing I didn’t like was the lights outside the door. They stay on all Night. I like a dark room but it didn’t bother me once I fell asleep

Good

Cute little place. I didn’t need anything fancy. Just a good nights sleep. I absolutely LOVED the pillows. The free breakfast was great. Had a couple little waffles, sausage patties, yogurt and some coffee. The coffee was good. It was all good. They also had some other options, cereal, eggs, fruits and other juices. The lady at the desk was Very nice. The only thing I didn’t like was the lights outside the door. They stay on all Night. I like a dark room but it didn’t bother me once I fell asleep ? the windows have black out curtains so You could only see a little light at the bottom.

Close to downtown The staff was rude. The room had mold in the bathroom. The pillows smelled like sweat. There was damage to some parts of the room. I still haven’t gotten my deposit back. Do yourself a favor and pay a little more for a better hotel.

No problems at all. Stay here on a weekly basis.

Bed wasnt all that comfortable and the pillows werent the best. Overall the room was clean

Nothing to note. No complaints.

The staff was very accommodating and helpful. I left my watch and charger behind and the hotel contacted me to let me know. I would recommend this hotel to others and will likely consider staying there again in the future. The only negative was I could hear the people next door and they were being load.

Location was perfect for me, right off the Highway. Staff was pleasant. Room was large and comfy. Everything was in working order. (Fridge, Micro Wave, and TV). No facial tissues, no plastic cups, tiled part of the floor was sticky and you could se shoe tracks, you could tell cleaning was rushed, including the way the bed was made. Very sloppy. This was after a major snow storm and that might explain some things, but the parking lot was not cleared at all and walkways leading to entrance were Iced over.

I am a healthcare worker at a hospital near by and I was required to be at work. I love an hour away from my job and needed somewhere close by. I spoke with 2 separate individuals on the phone at the Hotel and asked both if their lot would be plowed and the road leading to the hotel would be plowed to ensure I could get to work. Both stated that their lot and the road were plowed. Needless to say- neither were. I had to floor it to get out of my parking spot and then slid all the way down the road in front of the hotel. Several people were stuck on the road when I tried coming back from work. I was there Sat-Tues and neither were touched that entire time. I also booked the hotel online for $220 total. There was no disclaimer about a refundable fee. The morning of check in I was charged $75 and then upon arriving for check in was told I owed the $220 plus a $100 refundable fee. I was charged almost $400 to stay. When asked why the $75 was charged the front desk stated it was due to there being so many rooms being booked and said it was refundable. When asked why the $75 couldn’t go towards the other $100 charge the front desk stated that it was already in the process of being refunded. When asked for a receipt they only provided the $220 room charge and claimed that they don’t do receipts for the refundable charges.

Nice

Having to leave

I was there a totle of 4 nights. On the third morning found bed bugs in the sheets. I notified the front office they switched our room and immediately put another guest in that room without checking it out or having an exterminator come in to spray. Would definitely not go back there.

The rooms were very clean and nice size. I will stay there again when I travel to that area More of a selection for breakfast

Hair on towels, not properly cleaned, no variety on breakfast.

No complaints from me.

The place smelled so bad, we couldnt stay

Everyone was so nice.. Well the shower leaked..microwave didn't work good and fridge wasn't very cold..and you had to walk up stairs to get ice..which was hard been handicapped..and carpets left you with black feet..carpets need a good cleaning.

The location was very good and closed to were we went Everything was great

Room was dirty Smelled like smoke

Price was okay. Place was not clean and there was a strong smell of mildew and mold.

Just of main intersection noisy.

Comfort, cleanliness and affordability. ?

I have no problem staying here. I have never had the breakfast so I cannot comment on that.

We arrived at the room and I began working on my computer. My wife went in to shower and dress for bed. My wife came out a few minutes later and said the toilet seat was not attached to the commode. It was late and we were too tired to change rooms. I was careful when I seated myself. I took a pic and showed it to the desk clerk the next morning.

I stay here quite often for work and it works for me. No issues.

No problems. As expected.

Staff kept me waiting to check in while answering phone and attending to other things. Pretty frustrating. Temperaturoomset very high and

I have had no issues at this place and I return on a regular basis as a travel nurse; I just need a bed and a shower. No complaints from me.

The staff was very accommodating and courteous. Would definitely recommend it to anyone.

Mold in bathroom. Charge $10, if you take anything from breakfast to room.

Nice big room

You can see that the room hadn’t been cleaned to standards. Checked in a hair was in the shower Towels were stained. Convenient location

Convenient and good for the price.

Yes

Clean room. Quiet. Easy check in

Clean room /friendly staff

No problems.

Rude staff

It had everything I needed and there was plenty of space too. The price was reasonable as well. I Plan on staying again…and hopefully the other rooms are like the one I just stayed in. As a travel nurse I was only there for business, not pleasure.

Terrible

Nice stay, only a few miles from AMTRAK at a reasonable price.

The only bad part of trip was that bathroom like worked like a strobe in a disco! Otherwise good and would repeat.

Blood stains in the pillows and when I asked for other pillow the guy said they didn’t have anymore and awful moldy smell in the rooms , the front desk person was not welcoming at all !

There was literally no cleanliness. Bottom side of showers were black. Baseboards were filthy. Everything was damp and very smelly

Fine. No issues. Mold in bathroom

Convenience and service was good.

I love this place

The furniture was kind of dated.Other thin this the stay was good .The staff was very nice and the property was clean.

I couldn’t get my IPad to work with the WiFi.

We just needed somewhere affordable to sleep and take a shower after a long day of being out in the heat and sun. As soon as we arrived to our room we could tell it had not been cleaned. There was chocolate (or we hope it was chocolate!) all over the tv remote. Someone else’s used soap was in the shower. One of the wash cloths was brown and dirty. And when we pulled back the blankets someone else’s hair was in them. I was not able to sleep due to feeling like everything was gross.

Room was a little dirty. Bed was comfortable. Bath was older.

It is a good hotel and if I am in the area I will definitely stay there again. Also there is a fantastic steak house right next door, two minute walk that is amazing

I didn't get the room that I booked. There was blood stains on the sheets and ink stains on the comforter. The attendant was notified and she did change the sheets and comforter in a timely fashion. They gave us the bare minimum of towels and washcloths there was no hand soap in the bathroom.

Lighting in the rooms was horrible, the couch was filthy

B) charge me a 100 deposit which was never returned and he refuses to speak with me about it. C) Tell me that the room I had reserved wasn't available and moved me to a smaller lower class room yet still charged me for my previous room (30 dollar difference). Overall I was stereotyped, overcharged, lied to on several occasions and ignored. I RECOMMEND NO ONE STAYS HERE FURTHERMORE IT SHOULD BE DESTROYED OR SOLD TO A GOOD OWNER. If i were capable of hiving this place negative stars I would. My lawyer is currently looking into this and I expect to go to court soon.

not a bad stay at all. felt safe, and comfortable.

Very clean great staff

When we first entered our room, it had an unpleasant odor. The lounge chair had stains on it and one of the legs was either loose or broken. The refrigerator was not very clean. The shower had mold in it. I was very disappointed in the condition of the room.

About the only thing going for you is our bed was comfortable. The rug look and smelled dirty. We wouldn't even take our shoes off until we went to bed. The chairs in the room had stains on them. Holes in the curtains. The commode seat was ready to fall off. The shower had mold growing in it around the railing. The towels looked like they were not washed. If I had seen that before my shower I would have went with out. After reading the sign when they were going to charge if stuff was missing we took pictures of everything last night and this morning. The only thing missing was the alarm clock. We reported that

Also, the Great 611 Steakhouse next door is awesome!!! You don't have to leave the property for dinner!!

Nice site easy to take dog out for bathroom breaks !

The condition of the room was severely deteriorated. The bathroom curtain, bathtub, and bathroom door were covered in mildew. The carpet was stained and had numerous holes.

I saw a cobweb . Toilet seat , shower head and sink faucet should be replaced . The sofa was dirty and should be replaced. It felt like a motel with room door goes directly outdoors. No hallway.

The bed was good. The AC worked. But the room was seriously under par, carpet scuffed through down to the flooring, the back of the bathroom door had mold, not just a little, about 1/4 of the whole thing.There was a chair in the corner that was completely raggedy with the stuffing underneath showing through. Maybe it was supposed to hold your suitcase because there was no foldout stand. The breakfast was reasonable. Hot options and lots of variety. When I go back through Roanoke, I will definitely look for something else.

I booked a room for three at Quality Inn Tanglewood. I arrive to check in do all the stuff needed for the room and when asked.how many people I said I booked the room for three he said no we only do for two and any more will be an extra charge of 15 dollars per person per night. I was a bit aggravated at that point considering how far I had drove. I said yeah well whatever paid the extra 30 dollars. Then I asked if I could get an extra key card he said yes for an additional 20 dollars I said no forget. Other than that everything else was great. Will I ever stay there again no would I recommend to anyone no, because most people have more than 2 people traveling with them.

Overall a good value. No frills but basically clean and quiet in a convienent location for a reasonable price. Room was spacious with comfortable bed. Bathroom was big with a separate shower and tub. Shower stall did not get hot water. Some of the towels coud be replaced. Other than that everything was adequate. Would stay again.....

Staff was really nice.

My stay was easy and convenient. Service was excellent. Very central to a variety of attractions and shopping areas.

The customer service was good!! We did enjoy the breakfast food! Negative side was our restroom had long hair and snot on the shower walls. It was a non smoking king room but smelled like cigarettes and weed. Unfortunately, I was in town for my sister’s funeral; so I was sad and in a disgusting restroom!! I couldn’t sleep at all!!

Nice for price

Bathroom had mold in the shower and someone’s hair in the shower…the breakfast was imitation eggs, everything was cold except the waffles were great. Ran out of food and didn’t refill. Wouldn’t stay here again.

Always a good experience staying here. Staff is always been friendly and courteous

Great

It’s a 2 star establishment so we didn’t expect much. The beds are pretty comfortable and they allow pets for a small fee. We were in a pet friendly room so maybe that’s why it wasn’t as clean as we would like. My son’s feet were very dirty just walking around on the carpet. Everything else was wiped down and clean for the most part. Basic amenities available.

Very dirty, the light in the bathroom didn't work, the staff was very unpleasant. I would not recommended this place at all

Horrible service after purchasing the room through hotels.com and were exhausted we arrived at the property and treated as some type of vagrants and were made to put a 100 dollar deposit for incidentals. Which tide up my cash flow for 7 days in which we needed to have just for insurance on our trip. Horrible service and were treated as vandals. I'm almost 50 and my wife tis 44. With two small children .

Clean enough.

The staff was very polite and efficient.

Hard to to get to.

The staff man are very rude toward to deaf (me and my husband are deaf) I tried to clarify to the man not to yell at us just please write down he continue yelling at us and hung up on me and tried to called again still no answers so I’m reporting to ADA and DOJ on that hotel for discrimination & disrespectful to us deaf

It was a terrible experience. These are the rudest most disrespectful people I have ever encountered in my entire life. I would not recommend this place to anyone hands-down 100% worst hotel stay of my life. They do not accept Trans women there and will make it apparent to the point of harassment.

Friendly front desk staff. Room was clean, well stocked. Comfortable bed. Need more light over sink. Few cosmetic issues(peeling paint), older building. Nothing to stop having a comfortable stay.

Nice clean room, very friendly and informative front desk. Some things in the room were broken or not functional; i.e. alarm clock, phone jack.

Expedia site said fog fee would be $15 and they charged $20 fee. Would not give me a credit, it was the NEVER EILL DTAY THEIR AGAIN. DO NOT RECOMMEND.principal oarrivarrived t

Just not clean bathrooms

The room was a great size and the bed was comfortable (room 216 ) the sofa was disgustingly dirty and creepy, the bathroom was outdated with 2 shower heads that were damaged and sprayed everywhere. The location was ideal for our purpose but I wouldn’t return considering it requires upgrading

Such a great spot to stop. Check in was super easy. The room was clean and super spacious. The bed was comfortable. We had a tub and a shower on our room which i thought was a nice touch. Check out was a breeze as well.

Just a quick in and out way. Arrived after dark and was back on the road at sunrise. The bed was super comfortable, the area was quiet and I had a great next day, so no room for complaints!

It was average. The room had a light not working properly. Everything else were ok in the room. The outside is not so clean.

Convenient location. Easy to access rooms. Very close to the Blue Ridge Parkway.

There was a clump of hair behind the toilet and hair in the shower

Good place overall

First room didnt have a working dead lock so they moved me to another, which I was thankful for because the back of the building where the first room was felt veey sketchy. Bathtub was stained (dirty?? Given there was hair in it) so i didnt shower even though the purpose of my one night stay was due to the power being out in my home because of the storms. There was also a small hole at the bottom of the room door due to decay. I didnt see it until the next morning when the sunlight came through. If i had not been exhausted and needing to get a toddler to sleep, I would have went elsewhere.

This is a motel--doors to rooms open to the parking area. I really prefer to stay away from this kind of property and would have booked elsewhere if I'd realized this. That said, the room itself was really nice. The king bed was very comfortable. And the room and bathroom were clean. The staff was very nice and handled a difficult check in ahead of me very professionally.

The smell and the cleanliness could have been better

It was described exactly as it was!

A/C didn’t really work. Room felt wet and cold. Mold on ceiling.

The hotel is older and need updated.

Clean except wall next to waste basket in bathroom. Staff friendly. Great continental breakfast. Easy access and close to where we were going. Handicap shower curtain let water onto bathroom tile floor which was very slippery. Staff seemed responsive to comments.

The staff was wonderful. The front desk clerk was cheerful and personable and truly cared about how our stay was and if we were comfortable. Our experience up til that day was starting to make a very l bad experience into the worst. We were in town because our daughter had been transfered to the hospital here and needed brain surgery and a lot of intensive therapy before we would be able to return home. It was scary and very stressful and he was so attentive and kind. He helped make a very unpleasant situation a much more bearable one. And for that I will be eternally grateful. I'm not sure if I ever caught his name but if I did I can not remember which is too bad because I'd love to reach out and tell him thank you. He really really made a difference in how we were able to cope with what she was going through.

Husband said the breakfast did not look very good. There was little fruit flies around some of the food.

The only thing I have positive to say is that the ac was fantastic! Poor lighting inside unit, carpet was filthy, one shower was gross, the other flooded the entire bathroom into the next room. Put a do not disturb on door. Housekeeping still came in, and didn’t even change sheets where I had spilled soda. Breakfast was pitiful as well. Will look for something else if I need to go to Roanoke again.

Bed kind of hard. Place is really clean. Bathroom showers looked old, but not dirty. Light around sink not bright enough to see. Check in was easy and staff really nice.

I had absolutely no issues with the property until housekeeping came around in the mornings. They would knock and you would say, “I’m in here or “we’re checking out shortly,” but she would still use her key to get in. Wasn’t sure if she would catch you in a compromising position or not or you would be changing clothes or not, she would still use her key to get in. Other than that interruption, I had no issues.

Road getting to the property was not well marked with signage.

Basic hotel, beds were good, pillows could use a pillow protector. No place to walk.

Other than a broken desk chair, it was a good stay. Impressed with front desk staff welcoming and cleanliness of the room.

Staff and office where great with checking us in a bit early! Back of hotel is quieter!

It was a very nice place

property was run down

Decent area...clean...quiet..

Enjoyed my stay. Room was clean and spacious. Couch was a little worn down but over all I would stay there agian.

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The front desk person was in a altercation with a customer with the police on the phone.the front desk person was racist with the male customer and tried to pull my sister and I in to the disagreements we then left .and went to another holel I tried to call and cancel and the front desk person was very rude to me

The room was pretty gross from a cleanliness standpoint. Old shampoo bottles in shower, trash had not been taken out, bathroom had noticeable grime everywhere on the floors. The worst though was the super odd man who worked the front desk. I would not stay here ever again.

Have stayed here so many times as Roanoke is my hometown and I’ve moved a few hours away. There’s always been a kind of “you get what you pay for” situation with this hotel but it was awful this time. The sheets and bedding had stains, the bedside table was missing a light and there were hardly any towels. Not to mention I was lied to and charged $100 when I prepaid for the room through here with PayPal. Planning my next trip home for Christmas and do not plan on staying here.

The room needs to be updated. The bathroom vanity light was as bright as a night light. The fitness center was missing a lot of weights . The breakfast was subpar

The rooms were clean and the eating area was kept very clean.

Service poor

The lighting in the room was very poor, like being in a movie theater

I enjoyed staying there. It was overall very good. There were some draw backs but I can't complain. The hotel was overall good. I think some minor updates would be good. But for the price and location made up for that. I was pleasantly surprised by breakfast in a good way. I will stay here again.

Building run down looking. Things in room that didn’t work. Traffic noise all night.

I liked that it had laundry facilities for to take care of some dirty laundry that needed done

Bed has blood spots on blankets and mattress pad

There was no hot water in the shower. In the bathtub the water faucet had to be nearly turned off to get hot water. The front desk did not know the room numbers or layout of the hotel. The grass looked like it was mowed last year. The front desk cleric looked extremely bothered to have to answer the phone and check people in. If this was the last hotel in Roanoke, it would be better to sleep in your vehicle. Choice Hotels needs to require many changes or change the name of this hotel to Zero Quality Inn.

It was terrible and so is youd app. Should not even have to pay for such a poor property.

It is located near a mall. The bed linen was dirty, the microwave & fridge dirty & smelly. The room was not clean and as such I had to request a refund. The refund provided did not match the amount I paid.

Older motel that has been updated little.

Very friendly and welcoming

Excellent customer service and nice area plenty of food options and shopping malls. Will be returning to this Hotel again for sure!

This was my third and last time I stay there, The non smoking room stunk like an ashtray, the floor was not vacuumed the bathroom was just plan dirty. There where cigarette hole's burned into the comforter and when I replaced it they gave me ones with blood stain's. Bad real Bad

Only issue was Wi-Fi. At times it would become very sliw

Room seemed damp

Ok place