Holiday Inn Roanoke Airport – Conference CTR by IHG

I live in North Carolina. I reserved a room I called earlier and they told them we would arrive until 11 or 12 AM. They said that would be fine as long as I got there before 2 AM it wouldn’t be canceled. I got there at about 1130 I walked in both. The staff were very rude. They told me they already canceled my reservation and then she told me that she didn’t want to give me a room because she thought I was local. I have a nc id. I stayed there back in March and had a great day Nicole the front desk lady was wonderful. The two that were upfront the night that I checked in were absolutely horrible. She called the police at me for absolutely no reason I have a video and I will be calling corporate.

the only problem we had was they forgot to put towels in our room we used the hand towels to dry off after the shower.

The breakfast buffet was great with a variety of options. Well maintained temperatures and clean process.

Good

We had a reserved room that we paid for in advance for two children and two adults and when we arrived, all they had was a king bed. We arrived late, and we had no choice, but to all pile into one bed, which was in my opinion, not right clearly not very comfortable talking to.

Room was spacious and clean. Check in was easy.

Convenience close to my family Great price

Convenience close to my family Great price

The staff is great! Well Melinda and there’s another young man I wish I could remember his name! I’ve stayed here a few times and they’re always so nice and welcoming!

Property was conveniently located; staff at check-in and the restaurant exceeded expectations. N/A

Property was conveniently located; staff at check-in and the restaurant exceeded expectations. N/A

Quick overnight stop. Room was clean and quiet. Beds were very comfortable

It was okay. Kids liked the pool.

Yes - Sunday breakfast was not pleasant as three bus loads of students depleted the food by 7:45am and left a complete mess in the serving area and coffee bar

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It felt comfortable Everything was fine

It felt comfortable Everything was fine

The bar! Really good atmosphere N/a

The bar! Really good atmosphere N/a

Welcoming staff. Great amenities.

.staff was very helpful and friendly.

Very nice facility overall. The “tavern “ menu is very limited. It is much smaller than listed online. The drinks were awesome and the bartender was very accommodating.

No laundry while we were there. No pets. Room was clean.

Very nice, modern and family friendly. Room was clean and presented nicely, however rooms could use a deep clean at least one a month the bathroom corners on the floor and behind the bathroom could’ve been cleaners better asked front desk and they cleaned it with no issues.

Very nice, modern and family friendly. Room was clean and presented nicely, however rooms could use a deep clean at least one a month the bathroom corners on the floor and behind the bathroom could’ve been cleaners better asked front desk and they cleaned it with no issues.

Exceptional

The breakfast staff was exceptionally rude. Acted like it was just coming out of his pockets.

The breakfast staff was exceptionally rude. Acted like it was just coming out of his pockets.

Great location, modern rooms and everything worked well. Breakfast did not have any bacon on the second day.

Great location, modern rooms and everything worked well. Breakfast did not have any bacon on the second day.

The gym looked adequate and was being used. Seems like a good conference location, large open area by their bar, eating area. The 'breakfast' was a joke. Maybe it was just a bad time of the week, but they should just dump the idea of serving a breakfast and partner with some local place and recommend their guests grab a real breakfast. La Quinta and AmericInn have better breakfast options.

Hotel holds hold for up to 30 days

Hotel holds hold for up to 30 days

Outdated and uncomfortable. $200 security deposit is a little crazy for a hotel that’s not updated or have a nice bed or comforter. Whatever you do don’t get a room near the laundry area. It was loud all night long. $130 a night for what looked like motel 6.

Outdated and uncomfortable. $200 security deposit is a little crazy for a hotel that’s not updated or have a nice bed or comforter. Whatever you do don’t get a room near the laundry area. It was loud all night long. $130 a night for what looked like motel 6.

Beds were awesome, staff was great

Beds were awesome, staff was great

All of the above! The staff was very friendly and helpful, the room was clean , comfortable, and the breakfast was delightful!

All of the above! The staff was very friendly and helpful, the room was clean , comfortable, and the breakfast was delightful!

Exceptional

Location was good for what I had scheduled in the area. Restaurant was not open one day as it was schedule. Next day was open but had almost no food. Hallways and elevator was dirty. Shirt staffed but the one front desk gentleman was amazing and staff at restaurant was amazing even with all the complaints he was fielding, he handles himself well.

Location was good for what I had scheduled in the area. Restaurant was not open one day as it was schedule. Next day was open but had almost no food. Hallways and elevator was dirty. Shirt staffed but the one front desk gentleman was amazing and staff at restaurant was amazing even with all the complaints he was fielding, he handles himself well.

Hotel was very comfy and clean. Beds were super comfy and good quality even though you’re right next to the airport we heard nothing on the lower level. Even though the bathroom was clean, I feel like it could’ve been a bit more cleaner.

Very good

Great area with the convenience of having restaurants in close proximity. Staff pleasant. More towels in pool area.

Room very clean staff great food good & reasonable price

Room very clean staff great food good & reasonable price

Still have not got my deposit. Cold breakfast..bar not replenished .extra deposit required at check in, without any notifications

The room was nice. Check in was a little confusing. We were told there would be a $5 parking fee for the room. I'm in my 50's and I've never paid to park at a hotel that I'm already paying for the stay? I pre-paid for breakfast when I made the reservation. It was never mentioned during check in. I had to ask if they saw it on the reservation. They said yes but provided no more information. The next morning we go to breakfast and start to get our plate, and an employee asked for our coupons for breakfast. We had to stop getting our food and to go to the front desk to get the coupon. It would have been so much easier to have been provided the coupon at check in along with information on where breakfast would be served and the hours.

The room was nice. Check in was a little confusing. We were told there would be a $5 parking fee for the room. I'm in my 50's and I've never paid to park at a hotel that I'm already paying for the stay? I pre-paid for breakfast when I made the reservation. It was never mentioned during check in. I had to ask if they saw it on the reservation. They said yes but provided no more information. The next morning we go to breakfast and start to get our plate, and an employee asked for our coupons for breakfast. We had to stop getting our food and to go to the front desk to get the coupon. It would have been so much easier to have been provided the coupon at check in along with information on where breakfast would be served and the hours.

Front desk (Nicole) was fantastic. We were not able to get our room serviced in 3 days though and had to go request towels.

Front desk (Nicole) was fantastic. We were not able to get our room serviced in 3 days though and had to go request towels.

The breakfast guy was very rude

Great staff and room

Great staff and room

As a Roanoker, I can honestly say I do not care to have a business in our area that specifically discriminates against locals.

As a Roanoker, I can honestly say I do not care to have a business in our area that specifically discriminates against locals.

Cleanliness, friendly greeting at the desk, the breakfast was good.

Cleanliness, friendly greeting at the desk, the breakfast was good.

The hotel was very nice; clean, beds were comfortable. Price was good. We will stay again

The hotel was very nice; clean, beds were comfortable. Price was good. We will stay again

Staff at front desk was personable and knowledgeable.

Staff at front desk was personable and knowledgeable.

Very attentive and eagar to satisfy

Very attentive and eagar to satisfy

Breakfast was nothing like what is posted online.

$5 fee for parking in the parking lot, no blow dryer in bathroom, no vent in bathroom, water not hot

Dated. Old. Dirty

Dated. Old. Dirty

We stayed at the Holiday Inn Roanoke Airport for two nights. We didn’t request an ADA room, but that’s what we got. The primary issue is that the room is on the first floor directly across from housekeeping’s work room. The noise in that area is loud. Beginning early morning, we heard washers, dryers and the activities of the housekeeping staff. It’s wonderful that the housekeeping staff laughs and enjoys working together… that’s not the issue. The issue is that the hotel assigns guests to a room right across the hall. Secondary issues with the room, are 1) no hooks in the bathroom for towels, etc. 2) no full length mirror (room is huge… not sure why there wouldn’t be one) 3) the remote for the shade over the window didn’t work, but it doesn’t matter because it looks out to the restaurant. There would be no privacy if you have it up. We didn’t take the time to go over these issues while there because it was a short stay. Not sure that we would stay there again with so many options in the area.

We stayed at the Holiday Inn Roanoke Airport for two nights. We didn’t request an ADA room, but that’s what we got. The primary issue is that the room is on the first floor directly across from housekeeping’s work room. The noise in that area is loud. Beginning early morning, we heard washers, dryers and the activities of the housekeeping staff. It’s wonderful that the housekeeping staff laughs and enjoys working together… that’s not the issue. The issue is that the hotel assigns guests to a room right across the hall. Secondary issues with the room, are 1) no hooks in the bathroom for towels, etc. 2) no full length mirror (room is huge… not sure why there wouldn’t be one) 3) the remote for the shade over the window didn’t work, but it doesn’t matter because it looks out to the restaurant. There would be no privacy if you have it up. We didn’t take the time to go over these issues while there because it was a short stay. Not sure that we would stay there again with so many options in the area.

The only complaint I have is that we reserved a room that had a tub/shower combo because of traveling with a 2 year old and that room was given to someone else so we had to struggle with getting her showered instead of a tubby which is hard with a toddler.

The only complaint I have is that we reserved a room that had a tub/shower combo because of traveling with a 2 year old and that room was given to someone else so we had to struggle with getting her showered instead of a tubby which is hard with a toddler.

Yes

Yes

They lost my booking.com reservation and I was forced to pay 25% more out of pocket

Confirmed a $25 pet feed on the phone on arrival was told it was $75. A continental breakfast free at most hotels cost $9-7. Yet there were no eggs or bacon. Saw a cockroach the size of a half dollar in our room. Would not stay there again.

Customer service was great abd and professional. Rooms were clean.

Customer service was great abd and professional. Rooms were clean.

Everything was good.

Everything was good.

Very quiet property, close to major highways

Very quiet property, close to major highways

There was one super nice second shift front desk person but the morning /day person was a grump- not helpful at all. Too many big dogs , especially in elevators.

There was one super nice second shift front desk person but the morning /day person was a grump- not helpful at all. Too many big dogs , especially in elevators.

Location large parking lots Pay for breakfast

Food was good

Food was good

I booked for two queen bed, got one bed. I tried calling from the room but the phones didn’t work. I was okay with one bed and decided to use the sofa bed but there were no bedsheets, pillows or blanket available in the room. I had to walk down to the front desk to get the bedsheets and blanket.

I booked for two queen bed, got one bed. I tried calling from the room but the phones didn’t work. I was okay with one bed and decided to use the sofa bed but there were no bedsheets, pillows or blanket available in the room. I had to walk down to the front desk to get the bedsheets and blanket.

Clean & easy location

Clean & easy location

Only stayed to catch an early flight. It was clean, and quiet.

Only stayed to catch an early flight. It was clean, and quiet.

Really nice hotel for the price

Really nice hotel for the price

Room didn’t have a closet

Checking with my bank I found that the deposit was not released. Calling directly to hotel they now tell me 10 days!

Checking with my bank I found that the deposit was not released. Calling directly to hotel they now tell me 10 days!

Very nice hotel

Very nice hotel

The hotel room design and the staff were very friendly and helpful

Young lady that helped me check was very and pleasant we need more people like her excellent

Young lady that helped me check was very and pleasant we need more people like her excellent

Overnight stay to drip off child at college. Great,easy stay. Lobby is big with a bar that was nice.

Overnight stay to drip off child at college. Great,easy stay. Lobby is big with a bar that was nice.

My only bad thing was tv is was not working I call the front desk and send someone to try to figure out only thing he said not long to ago they change the tv’s and some was not working he couldn’t figure out only he said he will let the front desk the tv was not working

My only bad thing was tv is was not working I call the front desk and send someone to try to figure out only thing he said not long to ago they change the tv’s and some was not working he couldn’t figure out only he said he will let the front desk the tv was not working

I enjoyed my stay here a lot. 10/10

I enjoyed my stay here a lot. 10/10

Pet fee was high $50 Dollars, didn't like that they wanted you to pay for breakfast (self serve) $10 each, after paying over $200 for the room and pet fee,

Who knows? Booking.com booked us there, but the hotel called and said they were full, and they didn’t know how that happened. That left us scrambling for a hotel late at night. Thanks a lot Booking.com! Who knows!?

The smell of the room, ventilation not good and cleanliness was not good.

The smell of the room, ventilation not good and cleanliness was not good.

No hassle, room on first floor. Clean. Friendly service. I asked for a plastic fork and they didn’t have one but gave me a real one to use. Short stay but simple.

No hassle, room on first floor. Clean. Friendly service. I asked for a plastic fork and they didn’t have one but gave me a real one to use. Short stay but simple.

Hallways were dark and dingy. Elevators smelled like weed.

Hallways were dark and dingy. Elevators smelled like weed.

Barely liked it. It was a disappointing stay. No refrigerator withfreezer compartment. No secured means of securing important docs or personal effects. Having to get water from bathroom to brew beverages.No blankets or

Barely liked it. It was a disappointing stay. No refrigerator withfreezer compartment. No secured means of securing important docs or personal effects. Having to get water from bathroom to brew beverages.No blankets or

Perfect

Perfect

Never was told that cleaning service is only twice a week and that you have to pay for breakfast.

Never was told that cleaning service is only twice a week and that you have to pay for breakfast.

Needs carpet change and more lights in the hallway. Lobby area was nice. Overall, nice.

Needs carpet change and more lights in the hallway. Lobby area was nice. Overall, nice.

Still trying to figure out how I am going to get to the airport for my vety early flight.

Still trying to figure out how I am going to get to the airport for my vety early flight.

This hotel is old and a little seedy looking and we have never before seen a room with NO closet. There were just two coat hooks and to make matters worse they were in a corner making it impossible to hang even a single one. Unbelievable. My wife had nice dresses to hang. We left!!’ Terrible experience.

This hotel is old and a little seedy looking and we have never before seen a room with NO closet. There were just two coat hooks and to make matters worse they were in a corner making it impossible to hang even a single one. Unbelievable. My wife had nice dresses to hang. We left!!’ Terrible experience.

Super loud broken ice machine made us leave

Super loud broken ice machine made us leave

The property was fine - a mid-level hotel like any other. But the service was very poor - the front desk was excruciatingly slow every time we interacted, with a continuous line of frustrated travelers. Never seemed to cause the staff to work harder or faster. The cleaning crew kept trying to enter our room despite the "do not disturb" sign on the door. Then they deactivated our cards midway through our stay. All in all, extremely mediocre service which means a lack of decent management.

The property was fine - a mid-level hotel like any other. But the service was very poor - the front desk was excruciatingly slow every time we interacted, with a continuous line of frustrated travelers. Never seemed to cause the staff to work harder or faster. The cleaning crew kept trying to enter our room despite the "do not disturb" sign on the door. Then they deactivated our cards midway through our stay. All in all, extremely mediocre service which means a lack of decent management.

I had to wait like 2 hours before I got a room and my bathroom was dirty it was a horrible stay while being out of town working

I had to wait like 2 hours before I got a room and my bathroom was dirty it was a horrible stay while being out of town working

The room was very clean and the dove soap dispensers were a nice addition to the bathroom, love that. I love the breakfast section which was an addition cost but was worth the price!!!

The room was very clean and the dove soap dispensers were a nice addition to the bathroom, love that. I love the breakfast section which was an addition cost but was worth the price!!!

I checked in Friday afternoon and came back Saturday afternoon and I was locked out of my room because someone lost paperwork and deleted my reservation. Had to spend over an hour trying to get back into my room that I had paid for and signed for. And was told that I wasn’t even allowed to get my belongings out of the room

I checked in Friday afternoon and came back Saturday afternoon and I was locked out of my room because someone lost paperwork and deleted my reservation. Had to spend over an hour trying to get back into my room that I had paid for and signed for. And was told that I wasn’t even allowed to get my belongings out of the room

Walls are thin and any noise from adjoining rooms carries through easily. That was the major downside. I could clearly hear the TV from the room next to us. We couldn't get a bottle of water from the cafe or the bar, and we were told that they were sold out. We didn't pay a lot and i guess it all came out about as expected. The bed was comfortable and the room spotlessly clean.

Walls are thin and any noise from adjoining rooms carries through easily. That was the major downside. I could clearly hear the TV from the room next to us. We couldn't get a bottle of water from the cafe or the bar, and we were told that they were sold out. We didn't pay a lot and i guess it all came out about as expected. The bed was comfortable and the room spotlessly clean.

I stayed for 3 nights. The sheet were dirty when I arrived and the haven’t changed them! The AC is very loud!

I stayed for 3 nights. The sheet were dirty when I arrived and the haven’t changed them! The AC is very loud!

Again a very nice place.. Second time in a row I’ve stayed here and was given a room that someone else was in. Luckily again they were understanding when I walked in. Just safety and security concerns for every one involved that need to be addressed

Again a very nice place.. Second time in a row I’ve stayed here and was given a room that someone else was in. Luckily again they were understanding when I walked in. Just safety and security concerns for every one involved that need to be addressed

The staff and hospitality is always At

The staff and hospitality is always At

The hotel could use some updating. I also not very impressed with the front desk staff. They could have been a little more approachable and friendly.

The hotel could use some updating. I also not very impressed with the front desk staff. They could have been a little more approachable and friendly.

weird that the continental breakfast was an extra charge

weird that the continental breakfast was an extra charge

Staff was nice

Staff was nice

This was the perfect day for us traveling with a service dog. We noticed many others enjoying the facilities as well with their pets. Our only disappointment was that we planned on the restaurant and bar being opened for our stay. Which is why we actually booked here. It would’ve been nice to know that they decided to close the facilities for the week so that we could prepare and plan accordingly.

This was the perfect day for us traveling with a service dog. We noticed many others enjoying the facilities as well with their pets. Our only disappointment was that we planned on the restaurant and bar being opened for our stay. Which is why we actually booked here. It would’ve been nice to know that they decided to close the facilities for the week so that we could prepare and plan accordingly.

Air conditioner in the room was extremely loud and heat was turned on to high when we arrived to the room, room was not clean with leftover wrappers everywhere. Phone did not work, tv turned on but did not change channels. Hotel “restaurant” food was barely edible. We are traveling cross country and have stayed at IHG every night, this was by far the worst one.

Air conditioner in the room was extremely loud and heat was turned on to high when we arrived to the room, room was not clean with leftover wrappers everywhere. Phone did not work, tv turned on but did not change channels. Hotel “restaurant” food was barely edible. We are traveling cross country and have stayed at IHG every night, this was by far the worst one.

While the hotel's amenities were standard, they were sufficient for a short stay. The on-site restaurant offered decent food options, and the breakfast buffet was a good way to start the day. Overall, I would recommend this hotel to anyone looking for a comfortable and convenient place to stay in Roanoke.

While the hotel's amenities were standard, they were sufficient for a short stay. The on-site restaurant offered decent food options, and the breakfast buffet was a good way to start the day. Overall, I would recommend this hotel to anyone looking for a comfortable and convenient place to stay in Roanoke.

Great

Great

We had a great breakfast with organic and free range options. The room was nice and clean. There are other hotels in the area and there’s not much to walk to but it’s a short ride to downtown area where there are plenty of restaurants. I would stay here again.

We had a great breakfast with organic and free range options. The room was nice and clean. There are other hotels in the area and there’s not much to walk to but it’s a short ride to downtown area where there are plenty of restaurants. I would stay here again.

Not worth the money hallway noise at 3 am unacceptable ,tv not working after 4 hours of waiting had to change rooms ,hotel maintenance no where in sight, clientele was different,not sure if illegal migrate were saying there ,stay somewhere else

Not worth the money hallway noise at 3 am unacceptable ,tv not working after 4 hours of waiting had to change rooms ,hotel maintenance no where in sight, clientele was different,not sure if illegal migrate were saying there ,stay somewhere else

To make matters worse, when I returned to the front desk to address the issue, I was given a key to another already occupied room. This error caused unnecessary inconvenience and stress. Furthermore, our room service request needed to have been handled more appropriately. Upon returning to our room for the second day, I discovered that only one bed had been made, and the bathroom had not been cleaned or restocked with fresh towels. In addition, all the towels were rolling here and there on the bathroom floor (which we did not do while we left the room). After all these incidents, the front desk lady did not even apologize. I have always chosen the Holiday Inn while traveling because I enjoy staying there. But this experience was worse than I could have imagined. We felt unsafe for the whole time. Before putting someone in the work, the hotel management should train them so that customers do not feel unsafe and unwelcome. This stay was a waste of money and time.

To make matters worse, when I returned to the front desk to address the issue, I was given a key to another already occupied room. This error caused unnecessary inconvenience and stress. Furthermore, our room service request needed to have been handled more appropriately. Upon returning to our room for the second day, I discovered that only one bed had been made, and the bathroom had not been cleaned or restocked with fresh towels. In addition, all the towels were rolling here and there on the bathroom floor (which we did not do while we left the room). After all these incidents, the front desk lady did not even apologize. I have always chosen the Holiday Inn while traveling because I enjoy staying there. But this experience was worse than I could have imagined. We felt unsafe for the whole time. Before putting someone in the work, the hotel management should train them so that customers do not feel unsafe and unwelcome. This stay was a waste of money and time.

Loved it!!

Loved it!!

Room was beautiful and comfy. The bartender at the bar was a great mixologist and helped us get something delicious when we were unsure of what we wanted.

Room was beautiful and comfy. The bartender at the bar was a great mixologist and helped us get something delicious when we were unsure of what we wanted.

Great place, great front desk service. Got to my room and it already had someone in it then get to my next room and it’s a queen bed instead of a king like I reserved. Overall, nice hotel just need to tighten some loose ends

Great place, great front desk service. Got to my room and it already had someone in it then get to my next room and it’s a queen bed instead of a king like I reserved. Overall, nice hotel just need to tighten some loose ends

The staff at the front desk were both extreamly rude! They have no complementary continental breakfast. Instead charge 9.95 for what is complementary at almost every other hotel. All the vending machines have been removed and you have to buy a drink for 2.00 or an extremely overpriced snack at the front desk!!

The staff at the front desk were both extreamly rude! They have no complementary continental breakfast. Instead charge 9.95 for what is complementary at almost every other hotel. All the vending machines have been removed and you have to buy a drink for 2.00 or an extremely overpriced snack at the front desk!!

Upon arrival the line was very long and people were upset because the hotel didn’t have any available rooms due to a football team checking out late one person stated they have been waiting since 1:30pm and it was 5:30pm when I arrived. I was able to get my room due to me having a one bed king size room but my experience after that was fine and room was very clean. Overall stay was a 4/5

Upon arrival the line was very long and people were upset because the hotel didn’t have any available rooms due to a football team checking out late one person stated they have been waiting since 1:30pm and it was 5:30pm when I arrived. I was able to get my room due to me having a one bed king size room but my experience after that was fine and room was very clean. Overall stay was a 4/5

Beautiful lobby, bar and room! However, I booked two rooms with a king bed and received two queen beds in each room!

Beautiful lobby, bar and room! However, I booked two rooms with a king bed and received two queen beds in each room!

The bar/restaurant was sub-par. Poorly mixed drink, no beer taps available at the taproom. Breakfast was minimal.

The bar/restaurant was sub-par. Poorly mixed drink, no beer taps available at the taproom. Breakfast was minimal.

I didnt receive the room at all. The hotel was booked

I didnt receive the room at all. The hotel was booked

Upon arrival, I had to call for soap for the sink to wash my hands. The TV was not working properly. It took three people to assist in getting it fixed, which prolonged my time and getting relaxed after a 4 Hour drive. The next day, at 3 PM I called to ask when I would get housekeeping because I needed towels and washcloths. Housekeeping never arrived, I was called back to ask if you would come when I stated no, I was told someone would bring me the towels and washcloths. I waited another hour, finally I went downstairs to get it myself. When I arrive back to the room, the key card didn’t work. It was just an overall bad experience. I don’t think that anyone was concerned. Housekeeping never came so the linen on the bed was not changed nor were any of the trash liners removed. I had to smell my leftover food the entire time I was there.

Upon arrival, I had to call for soap for the sink to wash my hands. The TV was not working properly. It took three people to assist in getting it fixed, which prolonged my time and getting relaxed after a 4 Hour drive. The next day, at 3 PM I called to ask when I would get housekeeping because I needed towels and washcloths. Housekeeping never arrived, I was called back to ask if you would come when I stated no, I was told someone would bring me the towels and washcloths. I waited another hour, finally I went downstairs to get it myself. When I arrive back to the room, the key card didn’t work. It was just an overall bad experience. I don’t think that anyone was concerned. Housekeeping never came so the linen on the bed was not changed nor were any of the trash liners removed. I had to smell my leftover food the entire time I was there.

I liked everything. Nicest place I’ve ever stayed.

I liked everything. Nicest place I’ve ever stayed.

The staff was very friendly. The room was very clean and comfortable. Breakfast was Awesome. The 2 guys that were cleaning around the area was very friendly. The muffins were especially delicious. All over great experience.

The staff was very friendly. The room was very clean and comfortable. Breakfast was Awesome. The 2 guys that were cleaning around the area was very friendly. The muffins were especially delicious. All over great experience.

This was perfect for the softball tournament we were in town for. Located close to everything significant. Hotel was clean, updated & the beds were comfortable. The staff was also very friendly!

This was perfect for the softball tournament we were in town for. Located close to everything significant. Hotel was clean, updated & the beds were comfortable. The staff was also very friendly!

Friendly staff and very clean room. I will definitely return.

Friendly staff and very clean room. I will definitely return.

I didn't like that I am local and couldn't check in

I didn't like that I am local and couldn't check in

Great stay, everyone friendly, clean room

Great stay, everyone friendly, clean room

Our first stay was great; everyone was friendly. However, the overall attention to detail, especially at the front desk, could be improved. The room seemed like it needed some maintenance, and it appeared that a remodel was either starting or in progress. Overall, I would rate our combined experiences at 6.5 out of 10.

Our first stay was great; everyone was friendly. However, the overall attention to detail, especially at the front desk, could be improved. The room seemed like it needed some maintenance, and it appeared that a remodel was either starting or in progress. Overall, I would rate our combined experiences at 6.5 out of 10.

When I turn the shower on full blast the shower base fills easily. It would overflow if I didn’t turn it down. Maybe a drain unclogging. Room 217

When I turn the shower on full blast the shower base fills easily. It would overflow if I didn’t turn it down. Maybe a drain unclogging. Room 217

Great place to stay...clean, friendly staff and beautiful hotel.

Great place to stay...clean, friendly staff and beautiful hotel.

Hallway carpet on 4th floor needed vacuuming.

Hallway carpet on 4th floor needed vacuuming.

All in all it was a great experience I would definitely stay again

All in all it was a great experience I would definitely stay again

Everything about this hotel was good. Breakfast is always good when they offer between bacon and sausage and not just sausage. I have solely booked hotels on the breakfast menu alone and Holiday Inn has the best breakfast.

Everything about this hotel was good. Breakfast is always good when they offer between bacon and sausage and not just sausage. I have solely booked hotels on the breakfast menu alone and Holiday Inn has the best breakfast.

The guy working at the bar was super cool. Very kind, hard working and knowledgeable.

The guy working at the bar was super cool. Very kind, hard working and knowledgeable.

Was not informed of having to have a form of identification with no in city address. Was supposed to be a out of city address

Was not informed of having to have a form of identification with no in city address. Was supposed to be a out of city address

Very clean and my room is quite lovely for such a great low price! Friendly staff!

Very clean and my room is quite lovely for such a great low price! Friendly staff!

Other than that, the stay was awesome. Room has a modern touch that makes you appreciate your money spent there. It's conveniently located near major stores & restaurants; literally nothing is too far away from this location. The clean pool was definitely the icing on the cake. The pool room was nice & warm giving the water a much more tolerable approache to dive right in. Pool towels were provided & plenty; just wish they were located inside the warm pool room opposed to the freezing corridor.

Other than that, the stay was awesome. Room has a modern touch that makes you appreciate your money spent there. It's conveniently located near major stores & restaurants; literally nothing is too far away from this location. The clean pool was definitely the icing on the cake. The pool room was nice & warm giving the water a much more tolerable approache to dive right in. Pool towels were provided & plenty; just wish they were located inside the warm pool room opposed to the freezing corridor.

Very friendly staff.

Very friendly staff.

The wifi was weak, the TV didn't work properly (input button wouldn't work), the microwave didn't function correctly. The layout of the room is just so odd... such a poor use of space. The bathroom was fine but again... the layout. I don't understand why the toilet paper is so far away. Only one elevator that I counted, the elevator was dirty. I was in town for a funeral and was going to be staying in Roanoke for approx 4.5 days... I wanted to be comfortable. The room at the Holiday Inn did NOT meet my standards.

The wifi was weak, the TV didn't work properly (input button wouldn't work), the microwave didn't function correctly. The layout of the room is just so odd... such a poor use of space. The bathroom was fine but again... the layout. I don't understand why the toilet paper is so far away. Only one elevator that I counted, the elevator was dirty. I was in town for a funeral and was going to be staying in Roanoke for approx 4.5 days... I wanted to be comfortable. The room at the Holiday Inn did NOT meet my standards.

Heater very noisy. Paint peeling off ceiling. Frig not working properly

TV did not work and the phone was disconnected.

Bed was comfy but they didn’t have a tv remote in the room looked under the bed to see if it just fell and that was a mistake. They charged for a breakfast that was that same at other hotels that offer it free with there cheaper room.

Very very friendly and courteous

Bed too soft for me (or may be too worn out). Pillows the same. Ended up having neck pain as in the morning those pillows were flat. We were on the second floor. And it was during NCAA championship. So a lot of traffic. But soundproofing was great!!! Staff were awesome!!!

Easy check in

Property was good. Just wish they had more than two towels in the room and maybe some at the pool. Also didn’t have a safe in room or any hotel info or local info in the room for viewing.

Nice clean property. The main reason for staying here was airport shuttle but when I went to schedule it, they said they don’t provide the service. So if that was updated on the site, it would have been helpful.

Customer service was great and check-in was quick and easy!

Coffee up keep

Booked the room over a month in advance. Checked in tired at 11pm only to find out our room was given to someone else. Instead of two beds, we had to sleep in one bed with our 16-yr old son. Not even a sofa in the room. We obviously got the room they give last. Didn't even get a wifi password on checkin and the front desk wouldn't answer the phone so we could ask for it. On checkout nobody greeted us or asked how our stay was. Very disappointing and will avoid Holiday Inns in the future.

What happened Orbitz. The hotel is very nice and clean. The staff was very helpful. I would stay here again.

It is definitely understaffed. Restaurant and bar were not open for the posted hours on a Saturday and Sunday. Room had many issues - broken tv, no hairdryer (which was never brought after I called the front desk), and toiletries were not stocked.

I arrived and it took 10 minutes for the guy manning the check-in desk to arrive to the check in desk. I was given a room on the 2nd floor. I stepped off the elevator on the second floor and immediately smelled marijuana smoke. The entire floor smelled of marijuana smoke. I asked for a new room and was provided one on the fourth floor. The desk manager neither apologized for the inconvenience nor for the fact that the hotel is a non-smoking hotel and yet it reeked of smoke. The new room's shower had dozens of spots with mold and mildew. I have stayed at multiple Holiday Inns in the past and this was by far the worst experience by a mile. I do not recommend staying at this hotel if you are in Roanoke and need a place to stay.

Our shower head leaked not much pressure, ironing board was broke had to hold it up while ironing, asked for towels gave my room number came back to no towels and only emptied the trash.

The hotel itself is OK. But if you’re looking for a place to eat, you can avoid the bar and restaurant down in the lobby area. It was never open and the drafts for the beer we’re not operable. Staff was ok and the room itself was clean. Probably would not recommend with all the other hotel choices around this area.

Poor explanation check in guy says Expedia is third party go contact them I am not responsible For breakfast. This is first time we are asked to pay 9.99 per head

Restaurant/bar closed for dinner due to a banquet. Pre paid $17 for breakfast on Expedia App, because it was not included in the rate. arrived and it was $10. Breakfast staff approached people for a tip and then they wouldn’t have to pay for breakfast at all. Although no one seemed concerned if you paid or not in the restaurant area. On top of this, my pre paid reservation was there, but the hotel still charged me and I had to go back to Expedia to have them contact hotel to get my refund. The Hotel has 2 names- a bit confusing. Room was clean bed comfortable.

Very quiet and clean. Great toiletries in bathroom. Clean pool. Friendly check in

It was a good stay. We will probably use this property for another stay in the future.

Okay area. Bathroom smelt of pee. Parts of the room weren’t cleaned for a long time

Excellent and clean. Definitely right for the price

Good stay. Check in with Expedia was slowed because of a charged tax holding up the process. Otherwise standard for hotel. Nothing bad. Nothing great.

Property was lovely, but people kept walking by our window which faced a vacant field. There was a beat-up mobile home on the parking lot, that seemed to be occupied. I worried that our car might not be safe and that the occupants might be trying to look in our window.

Total of 8 guests were given rooms that were already occupied. I walked into a room that a couple was already there eating dinner. Very dangerous. They claimed it was a computer glitch.

time I have used your service, the hotel has charged a higher fee than Expedia quoted. I have had to pay higher fees each time I used your service. They you would send me receips which I have never received. This is very discouraging. Thinking of not using expedia anymore

Found toe nails in the bed and pizza crumbs all over the room, and dirty rags all over the bathroom, and a burning smell coming from the shower. All the trim work in the hotel is coming off of the walls. All of the hall ways are dirty.

The location was convenient to downtown, Blue Ridge Parkway and Route 81. However, when we were going to take showers the next morning we discovered that we had no bath towels.

Very nice hotel with quiet, cozy rooms! The bed was awesome.

Nice property, but the restuarant was limited, the bar closed at 9:00. The next morning we went to breakfast at 8:45. The food that was there was ok, but many items were gone and not replenished.

This was a business trip. We had to change rooms 4 times due to roaches. We will stay at another hotel on the next visit. This was not a great experience.

Clean and nice staff

The bathroom was not clean. The shower had black in the grout. We were also hassled by an employee at breakfast who told my husband to give him a good tip and he would let them in to eat. Kinda bold and rude. I paid extra for breakfast and I guess I was supposed to get a ticket for breakfast but was not given one. Overall disappointing this trip.

We lost power for about 3-4 days. The lady at the front desk was very kind to let us check in earlier that check in time. It was very stressful due to the holidays and Christmas being the next day , but she made the transition easier. She said she was new & I didn’t catch her name, but god bless her.