Hampton Inn Roanoke/Hollins - I-81

Great breakfast & staff was the best

The beds were confortable and the room spacious Was told we would have a crib but it was a pack n play. The AC was not working properly in our room, it was very hot. The breakfast was mediocre.

My room was clean and comfortable. Very comfortable bed. I slept well. The staff was extremely helpful and friendly. Breakfast was very good. I appreciated the hot beverage station being available all the time.

Exceptional

Good

The breakfast was the highlight of the stay. The elevator nearest our room was out of order. The pool was closed for maintenance work. The air conditioner in our room did not work well; room was stuffy. The remote for our tv did not work; we reported it to the front desk. The lady at the desk stated she would come up, but she never showed up so we could not use the tv at all.

great

Very close to the highway. Easy on/off. Great Mexican restaurant and gas stations with quick mart within walking distance of hotel.

all items were freshly made

Staff and comfort My bill was incorrect it did not contain the 7.00 cancellation fee associated with what was on my corporate card. Bathroom nice sink not so nice.

Very satisfied with the comfort and cleanliness of the room. A bit over priced for what appeared to be an older motel.

It was a quick over-night...

The front desk agent was perfect. The toilet too low.

The toilet too low.

Location. Pleasant staff. Seemed overpriced

Location. Pleasant staff. Seemed overpriced

Very good

Friendly staff. Waited up for us to get there as we were their last check in for the night. Having to get up early to head back on the road lol

Having to get up early to head back on the road lol

The clean room.

The clean room.

Another issue is that when I asked for a receipt at check out the young man did not seemed pleased. He was not very receptive at all to questions or acted as if he wanted to be there. My husband did appreciate the breakfast.

Through Expedia I booked a king bed. When I checked in all they had left was a 2 queen room.

Stayed two nughts. Room was spacious and clean. I liked the bathroom- was clean and modern. Breakfast was good, the usual you get at most hotels. Staff was friendly and parking plentiful. We would stay here again.

All Staff were friendly and helpful.

Generally very nice

The rooms are spacious, great staff, clean rooms, and great breakfast!

Convenient location

Great place to stay.

Delicious breakfast, LED lighting in the room which I appreciated

Great breakfast. Front desk person was really great. Room was excellent

N/a

Staff was great, pool was freezing and kids could not use. Had to spend money to take them to pool. Doir would not lock unless picked up on.

Safe, clean and easy access from the highway.

Very friendly staff. Pleasant stay

Not very clean ver old staff not friendly.

The staff was really nice. They helped out whenever I asked.

We stayed one night when traveling back home. The front desk staff was super friendly accommodating and the hotel room was super clean and the bed was very very comfortable. We were very happy with our short stay. The best sleep we had though our entire vacation

Clean room, courteous staff and great amenities!

Bathroom ceiling could use a repaint.

Room was kept spotless and staff was great.

Staff was great and breakfast sufficient

A typical Hamton Inn. Clean, reasonable, excellent location. The Staff was friendly and helpful. We will stay there again.

The staff was very friendly and helpful. The only thing that was disappointing was the pool was closed.

Everything was great, staff, room, location.

Clean room, friendly staff

Check in staff was very friendly! Check in process was a breeze and our room was very spacious and clean! Bed was super cozy and the best pillows ever! Walking distance to an incredible Mexican restaurant next door for dinner last night , and a really nice buffet breakfast in the lobby in the morning!

Quick

All average.

yes

Power went out the staff was not supportive

Maybe we just picked a bad night to stay…

Clean room and friendly staff

The staff was super nice and very helpful. The hotel was packed with guests and they did a good job helping out as quickly as they could.

Clean, beds are comfortable, staff was great.

The parking lot was safe and lite. We did not have breakfast but looked at the various options and it all looked nurishing.

Very clean. Nice beds

Breakfast good, parking good, staff great, toilet bowl wasn’t not completely clean and some black spots on caulk…but like the renovations that r being done…also bath door stuck

N/A

Every thing was in good order

In addition room was very noisy. We were woke up several times by slamming doors which seemed to have bern from office/ kitchrn possibly. A good nights sleep was necessary as we had another 10 hrs to drive! Coffee tasted like it had sat for hours, terrible. Would not stay here again.

Will be back

Breakfast was disappointing. Hot water for tea was lukewarm, buffet was empty or cold.

Would of liked if the pool was open and the air conditioning unit was very loud

Air conditioning not working properly, first floor ice machine out of order, pool was closed.

The toilets are so low.

We did not take advantage of the breakfast bar but it smelled good. We were ready to be home and left early. I liked that they have coffee and hot water available downstairs 24/7.

We needed a place overnight during our drive to Tennesee and the Hampton Inn was our best choice.

Clean hotel. Great for our family meet up.

The cleanliness of the room and the property was amazing and the staff was wonderful during check in and out..

Needed to make a last minute change and they were very accommodating

Quiet, clean & they’re pet friendly

Conveniently close to the interstate and a clean and quiet atmosphere.

5 stars

VA

Friendly staff

Clean and convenient to interstate

Bed very comfortable too

Nice place to stay only charges were high

I booked through hotels.com and the page froze during booking. I restarted and booked again. Hotels.com ended up charging me twice. I called immediately and was told they would work on a refund. After days of back and forth, Hotels.com claimed that Hampton wouldnt allow a refund even though it was obvious that I was booked twice for the same name and same night. I let the front desk know that one of the bookings was invalid and not to hold the room. After days of back and forth, Hotels.com claimed Hampton wouldnt allow a refund and the hotel told me that it was not them, this was a hotels.com thing. I am out $268 that hotels.com stole from me after their system froze. They are continuing to blame Hampton and stating that Hampton is the one blocking the refund. Any customer should be weary and book directly with hotels as Hotels.com has no issue stealing and lying. I have booked 100's of rooms over the years and was a gold member for many of those years because I travel alot for work. After being loyal to hotels.com all this time, they thanked me by stealing $268 from me and taking no responsibility at all. Shame on you Hotels.com and shame on you Hampton for working with such a shady service that has no care for their customers whatsoever.

Stay was fine

Convenient and clean.

Pet friendly

Our room was clean. From the bathroom to the bedroom, we didn't find anything out of order. They did a good job.

Wifi was a problem and the check in clerk more personable

Staff was extremely pleasant and friendly they made me feel welcomed and important. Overall, a nice place, Mexican restaurant next door had really good food.

In need of updates. Staff grest

The hotel was packed so it was hard to park. Night manager wasn’t friendly but the morning manager was super nice.

Pleasantly surprised. Room were nice, comfortable beds, really nice tv, good a/c, good water pressure and hot water in shower. Checked the boxes on what’s important to me, too many places seem to fail on those basic items. Regards. Ned.

My 88 year old mother left her expensive pillow 2 weeks prior , manager gave us same room upon request and we were able to find her pillow in the same room . Much appreciated !!😀👏👏👏😀

Good stay

Comfortable stay

Great service

Charges. Higher than quoted

Good

Breakfast was okay but counters were filthy. People spilling waffle batter and it was smeared everywhere and no one there to clean it up. The other front desk people were unkept and dressed in graphic tees. No name tags. The room was satisfactory. Clean. I would NOT recommend this hotel to anyone.

Awful

Hotel charged us again for pre paid rooms. Still having a lot of difficulty with reimbursement

Wonderful hotel! Many amenities and staff is very friendly and accommodating

Nice, clean, and friendly staff

Only thing to really say, was that my husband was asked for the paperwork on our service dog. Wanted to know what the service dog was for. I thought they can’t ask for paperwork. Other than this it’s a nice place to stay.

Recently renovated. Clean , easy access to Rte 81

Tgere seems to be a pattern with hotels giving away rooms for their own members over hotels.com. A friend told me about it and it happened with this trip. I happen to be a hiltons member too and they provided my a different room. You should speak with the hotel chains.

Stay was good. Room clean. Front desk staff not friendly or helpful

Easy check-in and the room was very clean and comfortable.

Bad internet

Great one night stay - close to the highway but not noisy

The hotel was very neat and clean. It was not on the highway, so it was nice and quiet. They provided a good breakfast. Most Hampton Inns are very nice.

Front desk staff is terrible. I have stayed at this hotel often. I made a mistake and booked my most recent stay for the wrong night. They refused to help me. Our policy, our policy, our policy. Well I have policies too. I do not do business with companies like this one. I will never stay here again.

No really nice!

We stayed for one night on a road trip from Asheville, NC on our way back to Maryland. The room was spacious, clean, and quiet. The free breakfast was good and had a variety of hot and cold foods. The staff was friendly and helpful. At the front desk was a list of recommended restaurants and we went to The Harbor Inn Seafood restaurant nearby and had outstanding seafood meals.

Right off I -81 , walking distance to very good Mexican restaurant, front desk person very nice , hotel very clean

Front desk was super friendly and courteous

Clean, plenty of coffee and water! Which hotels would not offer.

Very clean and welcoming for our one night stop on our travels.

Some lightning to bright

The Hotels.com site listed pet friendly up to 75 lbs but no mention of a fee in the policies section. The night manager told us that the hotel itself has the fee and cannot be responsible for other booking sites. This is bad business. If you are going to allow other sites to book rooms for your hotel you should be responsible to be sure everything is represented up front and honestly. Also, $75 is by far the highest pet fee we have ever paid.

Mgr at front desk was very helpful

Staff was so friendly and helpful, room and bedding was wonderful and the breakfast was outstanding with lots of variety. Love this place!

Great place to stay.

Convenient off 81.

Very hospitable

Property wasn't that good. Price per night was exorbitant. Highway robbery. House keeping emptied trash in bathroom but not in room. Not good enough property for so high a price. Will never stay there again.

Nice stay

Needed some extra time in the morning so I asked for an extra half hour check out time front desk was able to accommodate. Upgraded remodeled unit. Often times Hampton inns are out dated with old wooden furniture in the rooms but this one was good with more modern appeal

Average property. Dog fee excessive

We were very well pleased in every way. The beds were especially comfortable.

Loved the decor, cleanliness -- all of it.

We had booked and paid for a hotel room. when the clerk arrived, he could not find our payment for a long time (there was a problem with the Internet), but they nevertheless accepted and settled. Thanks a lot! everything is clean and perfect! tasty breakfast!

This location is under renovation and the pool is closed, there are no refrigerators and some of the rooms have issues such as broken AC in our first one then a broken lock on the door in our second one. The manager did work hard to get us settled in a good room.

It was under renovation so it’s not super

very uncomfortable

Did have a recently renovated room which was nice

This hotel was a remodeling mess in mid June ‘23. Lobby and breakfast areas closed and unpleasant makeshift spaces substituted. Some glass at end of parking area where temporary entrance relocated. Unrelated- shower was luke warm (water was hot the following morning). Guess what- no mention of any if this on Orbitz and no reduction in price.

Great location. The staff is amazing!

You may wonder why I was insistent for a kingsize bed instead of two queens; not only is the kingsize room more spacious but the kingsize beds at Hampton Inns are less "hard" and stiff to sleep on. The following morning, I had to call the front desk and Hilton itself to finally get a hold of the general manager. After I was subsequently moved, the following day I did not receive cleaning service in my room until I called down to the front desk to get housekeeping to come by; I had requested cleaning services for every day I was there. The second day again I had not received any cleaning services and had to go retrieve new towels from the front desk myself. The front desk personnel did not seem surprised that housekeeping had not gone to my room.

Pool was closed, renovations taking place

It was perfect!

The only negative thing was the tub. I’m 75 y.o. And I was very afraid of falling. It was very slippery.

I purposely got a room with a tub however the listing didn’t mention the built in ADA seat that would have made it difficult to soak comfortably. On top of that, the tub faucet dripped all night, the fridge needed to be defrosted and didn’t work, and unfortunately I didn’t realize until the middle of the night that the heater was blowing cold air and my room got down to 64°. I politely informed the front desk out checkout and was simply told that they would let management know and to have a nice day.

Not only was this my first stay at a pet friendly hotel, but being right off 81, I was a little skeptical. It turned out to be great! It was very clean, the room was big & comfy, there was an abundance of towels and there was a nice selection for the free breakfast. The woman who checked me in was kind and the entire place itself seemed safe. I pass through VA a couple times a year on road trips and I will certainly be staying here again.

This property is old and in need of updates. The bathroom had no exhaust fan and it was taking a toll on the walls and door from the steam when using the shower. The lock on the door was loose and not very secure. The bathroom needs repair; ie caulking around the tub and surrounding area. The cubbies where they put the towels was so high I couldn’t reach it (I’m 5’ 5”) I had my pet with me and their site nor Expedia showed they charge a $75 pet fee. Also there is no place to purchase snacks or drinks other than the vending machines which only take cash. Disappointing for a Hilton property for sure.

Great location. Great hotel.

Didn’t know that they charge $75.00 for a 15 lb dog that doesn’t bark. Not mentioned in information. This hotel needs a serious up date.

All was so clean and staff was friendly and helpful

Nice and clean

We’ve stayed at several other, Hampton inns over the years, but this one seemed run down and not as clean as others. The fitness room did not smell good, and most of the equipment was not operating.

It is so clean..comfortable and the staff is very helpful

Great deal

The hotel could use an update. You can see a lot of wear and tear in the rooms. But they did seem mostly clean and the staff was polite - although messed up my check-in.

Cleanliness was not great. Staff very friendly and efficient

Conveniently located. Very personable staff. Room clean and comfortable.

The hotel was very clean and the staff was very gracious and professional.

Staff is friendly and courteous. We were checked in quickly. Room was clean and comfortable.

Perfectly adequate hotel right off Highway