Sands Motel
About Sands Motel
Located in Riverside, 30 miles from Disneyland, Sands Motel provides accommodations with free WiFi and free private parking. The property is around 31 miles from Disney California Adventure, 17 miles from Auto Club Speedway and 29 miles from Honda Center. The private bathroom is equipped with a shower, free toiletries and a hairdryer. All guest rooms at the hotel feature air conditioning and a desk. Sands Motel can conveniently provide information at the reception to help guests to get around the area. Angel Stadium of Anaheim is 29 miles from the accommodation. LA/Ontario International Airport is 16 miles away.
Amenities
- 24-hour front desk
- Express check-in / check-out
- Pool
- Smoke-free property
Reviews
The hotel reviews collectively express extreme dissatisfaction with the condition and cleanliness of the rooms, poor customer service, and safety concerns. Many guests reported issues with insects, dirty linens, and broken amenities.
- Affordable price
- Convenient location
- Unclean and outdated rooms
- Poor customer service and unprofessional staff
- 1/5
These rooms looked nothing like the pics on Expedia, she asked if i wanted a non smoking room i said yes when i went in the room it smelled so bad of smoke, the sheets had a big stain. The walls were dirty the door looked like someone tried to break in multiple times. It was bad i wouldn't recommend staying here.
- 3/5
Las cobijas muy viejas la tina oxidada
- 1/5
No side tables, no lamps except one giant light bulb on the wall directly facing the bed, only one station on the tv, the bathroom door opens directly where your legs would be to wipe yourself, only one outlet that is occupied by the mini fridge and microwave that is all the way across from the bed, and the blanket they provide is essentially a table cloth.
- 5/5
Bien todo
- 2/5
Room wasn't clean. There were holes in comforter. Stains on comforter on second bed. Urine smell in bathroom and stale smoke smell. Keycard reader barely worked. Staff was rude at check in and asked for $100 deposit before even greeted. The have pictures of newly refurbished rooms on their website but they have not completed the work as the room i was in desperately needed to be remodeled and cleaned. The AC unit was very loud and not very effective. I don't recommend staying there unless you are on a budget and in desperate need of a room.
- 5/5
Every thing clean ! Very quiet and safe! Parking great! Restaurant next great food ! Sands a very quiet and comfortable place to rest! Staffs great there very polite and helpful
- 4/5
Bring your own soap and shampoo
- 2/5
Room was clean but tv did not work and the room had a weird smell as if it was not clean properly. Staff did not have a greeting customer service specially when we left. The person looked like he hated his job. I wouldn’t go back due to poor customer service.
- 1/5
You get what you pay for.
- 5/5
Clean, nice staff, the other reviews about not getting your deposit back may be true but I got my full 100 back
- 5/5
Especially great deal for the price
- 0.5/5
price. bed bug incident.
- 4/5
There is nothing luxurious about this place, but your most basic needs will be met. If your expectations are luxury and spotlessness, you’ll be let down, but if you’re thankful for a roof over your head, a bed to sleep in, and the ability to take a hot shower, you’ll appreciate your stay.
- 2/5
When we got there didn’t let us know we had no running water it wasn’t fixed till 1 am
- 0.5/5
We didn’t like anything there. There was mold all over the bathroom. The front desk person was rude and didn’t provide us with any information. The room was not anything like the photos.
- 0.5/5
Nothing The most filthiest room I have ever stayed in stains all over the door, the AC unit carpet walls and to top it off the hot water in the shower didn’t even work. Super outdated ran by owners that clearly don’t care about cleanliness.
- 5/5
Clean room
- 5/5
No breakfast
- 0.5/5
Nothing The rooms have a weird smell to them one of the rooms we got the blankets had cigarettes burn marks on it we ended up booking another hotel instead.
- 5/5
It's was cool
- 5/5
It's find safe good restaurant next door
- 0.5/5
I was told that there was plumbing issues and I couldn’t stay at this hotel because they had no other accommodations for me and I would get a full refund if I just canceled the reservation the day before I was going to be staying there and I still haven’t got a refund.
- 0.5/5
It was dirty and there were bugs
- 3/5
Parking was good and staff was good might just be a little hard to communicate with them. Room was good as well wish there was more amenities like a hair dryer and stuff like that. Had a few inconveniences like water wasn’t working due to plumber and room card stopped working. But overall it’s an okay place to stay for a night or two.
- 3/5
The cleaning Lady was very kind. The Manager was very Rude and controlling. Everything didn't work in the room.
- 0.5/5
The bed and pillows were comfortable. The TV wasn't working, there was no hot water so I took a cold shower. The outlets were not working. They only had 1 sheet along with a what seemed to look and feel like a curtain.
- 5/5
Good people
- 3/5
the room was not that clean
- 3/5
The room was okay I stayed in 205, the dresser was leaning so a couple drawers kept sliding open, majority of the channels did not work. The baseboards could of used some cleaning. The guy working the desk he wasnt friendly, but he wasnt mean he just seemed he didnt wanna be bothered … you get lucky if you find a parking spot once it becomes late, its way too many walkers right there but I am glad my car didnt get touched. Other than that it was a cheaper stay I would only do that if I HAVE to!
- 4/5
It was acceptable considering the price. So much cleaner and better than some of the neighboring motels. So that’s a great deal.
- 5/5
It was nice and clean and quiet
- 3/5
Just a simple Hotel in an area with homeless people around.
- 4/5
Decent convenience
- 2/5
Cuando dejas el cuarto te lo chequen pero cuando te lo entrainment no lo chequen la tele no se via y al cuando les dices que targeta no funciona te attended de mal mode te avientan la targeta deverian de llamaele la attention a los trabajadores de los duenos
- 5/5
It was a nice room and very quiet
- 1/5
Don't stay here! Stop in your tracks and choose another hotel especially if you're here to have surgery at Kaiser. This hotel is completely unacceptable. It's filthy the sheets were filthy the shower was disgusting. It smelled like marijuana upon entering the room. When you walk in the office there's a pungent smell in the entire building.
- 5/5
NBA playoff didn't have even 1 sports channels available had to spend My money at a sports bar
- 0.5/5
It was inexpensive Management behavior was inexcusable and they were not only rude, but seemed to be hostile towards guests as well. even before checking out, I could sense that they were going to try to take my money and they in fact did attempt to keep the deposit due to claiming that the room was too messy not damaged but “dirty “ . They stated that the room had to look exactly the way it looked when checking in. I could only assume that meant making the bed with our dirty sheets and the comforter and taking out the trash as well as having no dirty towels on the floor because other than that, can’t quite see what the problem was and I’ve absolutely never been told such a thing it was $100 deposit
- 1/5
The guy is very rude at the office
- 5/5
Very calm and quiet No dislikes at all.
- 5/5
Air conditioning was good. Lots of parking
- 5/5
It was good stay safe
- 4/5
I paid for a king size bed and i got a full size, and they ask for a $100 deposit and on the booking app didnt say that
- 1/5
Front desk agent was extremely rude and forced me out of the room and charged me $20. More to check out at 12. :00. I was very respectful with the man. However, he also looked at my guest that I had staying with me very ruthfully and I was very uncomfortable. Do not get a room here.
- 4/5
Not use AC, only fan. The staff is friendly.
- 1/5
They were very rude and didn't help us out much gave us a room with a broken sink
- 3/5
Fair for the price
- 1/5
The additional fees are ridiculous
- 2/5
Horrible room bathroom door didn’t lock no dead bolt on front door staff were really rude and unprofessional they tried opening my door a few times.
- 1/5
Sucked
- 1/5
Room was dirty and staff was horrible
- 1/5
Do NOT recommend. First room had dirty sheets on the bed. I asked to switch rooms and the second room had an uncleaned bathroom with mold and hair on the walls of the shower. The room also had a missing light bulb for the lamp which they said the had no extra s I asked to switch rooms again and they said they couldn’t keep switching me rooms. Even the towels “clean” and folded towels were dirty with stains and grease. The pool was also locked and they refused to open it.
- 5/5
Yes
- 1/5
The A/C didn't work, linen dirty and bathroom walls has water damage and mold in rm 120
- 3/5
This is not in the greatest area. It is run down and was ok for a quick overnight stay but I would not recommend
- 4/5
Clean room
- 1/5
Room was not 100% clean Bunch of people wondering around the parking lot
- 5/5
great
- 5/5
Best spot on the Mag. Clean and straggler free. Well lit for the parked car and well staffed for anyting that comes up. I stay at the Sands every week and will continue to do so.
- 1/5
Yes there were many things I didn't like one being the night manger said I had to give him my debit pin number in order to stay and he was very very rude !
- 0.5/5
Did not even stay the room was gross. The bathroom had no door knob the floor was torn up there was holes in the blankets. It smelt terrible.
- 1/5
Staff was rude and room was not clean and door in room looked like someone tried to break in and wouldn’t close correctly and charged us and extra 100 dollars for deposit when it didn’t say that on website.
- 5/5
Cool
- 5/5
Clean
- 1/5
I never leave reviews but I was so frustrated by my experience here. Came into the room and there were roaches. Checked sheets for bed bugs and and there were stains on the sheets. Immediately went back to reception and said I was leaving. Lady at the desk was kind and offered to change my room but I said I didn’t feel comfortable staying at any room, there could be roaches in other rooms. She said there were no refunds. They trap you by making you sign a paper that says no refunds so you lose your money after only going into the room for a moment and finding it gross and infested with bugs. Bad business practice.
- 0.5/5
nothing, everything was very dirty & and the rooms smelled funky. They still haven’t gave me back my deposit after almost 3 weeks, $100 deposit. If it doesn’t come back soon I’ll have to report for fraud
- 0.5/5
They took my money and said payment was never processed Guy in office was so rude
- 1/5
I never stayed they kept my money, and I had insurance and it’s been phone hockey. They had me walking around with workers searching for basic items. I don’t work there. It was a full blown orchestration of theft and ignorance that I just don’t have patience for. As of this time I still am waiting for some compensation as I had to drive to another hotel and pay a second hotel the same night.
- 5/5
It was a clean bed booked at a good price last minute while I was passing through the area and needed to rest. Can’t ask for much more than that.
- 5/5
Nice a little dirty but nice
- 5/5
I WAS TRULY IMPRESSED. UPON ARRIVAL THE ROOM KEY READER WAS NOT WORKING, THE OWNER HIMSELF CAME TO ASSESS THE SITUATION IMMEDIATELY AND OFFERED A QUICK
- 1/5
Worst rooms I ever been in and they don’t return your deposit
- 4/5
Very good
- 2/5
The room was disgusting! Microwave rusty on the inside! Pillows lumpy, comforter aged and gross! Remote for tv was covers in greasy something! 1/4 inch opening at door!
- 1/5
During my stay, the phone in the room did not work, and the management was rude and inconsiderate. I found it dangerous to stay at this hotel because the key cards were not secure. While I was in my room, another guest accidentally opened my door with the hotel-issued card he had. He was checking in, but the hotel had given him a key card that also worked for my room. Can you imagine? I am requesting a full refund for my stay. I advise anyone considering staying at this location to do so at their own risk.
- 1/5
1) paint chipping off the wall in the bathroom 2) mold in the bathroom 3) night stand lights didn’t work. Luckily we brought an extension cord and were able to plug in one of the lights. 4) no convent outlets 5) the AC unit sounded like it was going to blast off at any minute 6) floors where dirty 7) the door into the room had light coming in from outside 8) one of the bath towels had black stains on it Definitely a waste of $101 bucks. I wish I had just sucked it up and paid another $100, for a better stay. Do not stay here!!! You definitely get what you pay for.
- 0.5/5
Nothing. They scammed me for my 100 dollar deposit and never gave it back even tho I left the apartment in the same condition it was given to me. Everything. Rude customer service. And scammers.
- 2/5
old
- 3/5
The room is like okay but smelly the amenities aren’t modern
- 4/5
Good
- 4/5
El personal es amable
- 5/5
The room was very nice and clean ! And the staff is kind and polite very helpful! !
- 5/5
It’s safe and comfortable I highly recommend, it’s safe and very reasonable
- 2/5
Front desk people are rude as hell
- 5/5
Most safest and reliable hotels in riverside, budget friendly
- 5/5
Everything , very nice front desk Everything went smooth nothing wrong
- 1.5/5
Nothing doors did not close well I booked a room with 2 beds and was told they did not have a 2 bed room available they gave me a queen bed. Which did jot meet my needs with family
- 0.5/5
Everything
- 5/5
Highly recommended
- 1/5
And towels and sheets were full of stains i didnt shower and i made the bed up slept wit my own covers in my car and it like zombie land in the parking lot wit alot of junkies
- 1/5
Plumbing fixtures in shower was broken, room was drity Wi-Fi was not working, noise coming from inside the walls no janitor hang clothes it was a total disaster I ended up leaving and did not even stay a night!!!
- 1/5
The place was disgusting, bathroom was dirty, there was a leak somewhere that sounded like they were tapping the wall, sheets were stained, staff was rude, overall a terrible experience, the place was unhabitable. The only reason I did not request a new room was because I had a very early meeting in the morning and I did not plan on lounging in the room very long. This place should be shut down. TERRIBLE
- 5/5
Staff is amazing rooms are clean
- 1/5
Customer service is the worst
- 1/5
The property had no security gate, fence. Or wall to separate from the streets that is infested with homeless people coming and going and cops driving up and down every minute. This considered I paid for my room but wasn't told beforehand about a 100 dollar deposit which I could not provide at the moment. The clerk took one look at my tattoos and the first words spoken was rude and in disgust.
- 3/5
Need to clean carpet or remove it !
- 3/5
Room could be clean better bathtub should be clean every use but shower was dirty towels are old and stained very surprized
- 5/5
Rooms are clean safe and quiet stay
- 3/5
Room was not dirty but not clean as supposed to be rug are dirty at least it's guiet and safe
- 4/5
Yes
- 1/5
Horrible rude dirty
- 5/5
Everything was good
- 3/5
Yes
- 2/5
The room smelled of smoke, the lamps by the bed did not have plugs, not all outlets worked, staff did not help when asked (said they could not get me a plastic bag for my laundry because they were eating breakfast...the bag was never delivered). The pool is very small. I will not stay there again.
- 3/5
yes
- 4/5
The room is decent for the amount of money
- 1/5
From the beginning the receptionist was rude practically through the room card at us not just that gave us the ugliest look while we walked into the lobby on top of that the room smell like mold had mold in the shower there was holes all over the wall cigarette Burns in the blankets and on the curtains
- 2/5
Dirty room. FRONT DOOR WAS UNABLE TO LOCK. BROKEN DOOR FRAME. TRANSIENT WALKING ALL HOURS OF THE NIGHT
- 5/5
Great place
- 1/5
Not enough parking , no plumbing/ toilets won’t flush. Leaks. Dirty beds, bathroom and linen . Tv not working. No ventilation smells like smoke and number 2.
- 3/5
room
- 5/5
A pleasant stay.
- 5/5
I was a great stay.
- 4/5
it was a very good stay
- 5/5
It was good just limited on plugging our stuff
- 1/5
No room service had roaches. My door broke where I couldn’t get in. I went to the office. He told me to wait till 7 o’clock as he was asleep. It was crazy.
- 4/5
Bathroom had to be clean shower was very dirty floor was very dirty in the bathroom ! First time maid needs to clean better but like sands hotel very safe and peaceful! The owners are great ! Would recommend hotel to anybody !
- 3/5
The room was dirty and the shower handle is not working good
- 1/5
They denied my reservation because of use of a cane. I wss yold " we are denying you due to you being handicapped "
- 5/5
I was pleasantly surprised. I will most definitely stay here again when in the area. The bed was comfortable the AC worked, and it was clean. The staff in the office were attentive and friendly.
- 4/5
Great
- 1/5
This had to been the dirtiest room I’ve ever been in. I booked 7 days and after the second day I had to go. Homeless people everywhere. Problem with that is they commit crimes to survive day to day. I find out later that the manager refuses to give me a refund for those unused days. “You have to talk to Expedia” was the excuse. I have the time to sit in a courtroom all day but most people don’t. I’ll make certain he pays 10 times that amount.
- 1/5
No
- 4/5
Tr
- 1/5
Hy
- 5/5
Yeah. It was staff wassup 5 out 10
- 5/5
Good
- 2/5
First time and last time. I should of known when I was asked for a low deposit of $50. If you must stay here bring your own blanket.
- 4/5
Clean and a nice location
- 2/5
I stayed at this motel and the owner wasn’t nice at all. The attitude was cold, unwelcoming, and made the whole stay uncomfortable. Instead of basic hospitality, I got rudeness and zero effort to make guests feel respected. This isn’t the kind of place I’d return to or recommend to anyone.
- 5/5
good the the price and they are kind people.
- 5/5
Todo
- 5/5
Parking was easy and secured. Rooms are always well kept
- 1/5
The customer service was not good, the room smelled really bad and supposedly it was a non smoking the sheets were a bit dirty and thre was mold on the shower some parts were loose overall not good
- 1/5
Very dirty, everything in bad condition, I don't recommend it, it was the worst choice I could have made.
- 5/5
God place
- 3/5
They give me the same room it's one of there decent rooms there. Best thing it's quiet there .and safe !
- 1/5
Room was filthy Mattress are stain they smell bad they never wash the blankets ! Carpets are very nasty and smelly the microwave has old food dryed up in it ! The walls are filthy with black dirt marks ! The live in tenants running around high as hell! It's a Motel that should be closed down but if you rent there kick your vehicle up I wouldn't recommend it especially health wise and safety wise also
- 1/5
When I arrive there was not reservation or payments. So I had to payed again.
- 5/5
Everything about this Motel is safe ! Best diner next door! Amy's restaurant right next best breakfast ever also lunch and dinner excellent also! Just need to remove carpet it would make place great! Clean room ! Staffs okay !
- 3/5
Door had been kicked in so barely closed
- 4/5
Clean rooms, near to Mall's
- 5/5
Parking lot was safe
- 3/5
bed was comfortable the shower temperature was broken
- 1/5
Dirty nd not clean Towel was dirty and full of stains, same for bed sheets Smell of dirt everywhere
- 5/5
Real quiet
- 5/5
Was great
- 4/5
The tv didn't work and air took forever to get cool in the room
- 1/5
Rud front desk
- 4/5
Close to mall and pleanty of food choices in the area
- 1/5
The amenities? A joke. The blow dryer was DOA, and the light fixture was a bug graveyard. I'm pretty sure I saw more insects than hotel staff during my stay. Honestly, I've stayed in cleaner hostels. Save your money and sanity; avoid this place like the plague.
- 5/5
Great customer services always
- 5/5
Clean room great staff. The only issue I have is with understanding Expedia charged me twice plus the motel charged my card 50.00 for the night ending up costing 180.74. very confused on that aspect will be Checking this out tomorrow morning
- 5/5
Off the fwy and the 9rice was goid
- 5/5
Entire stay was excellent.
- 2/5
Towels were very stained. We were greeted by a live coach roach. Drawers we dirty. Tub was stained. At 1:34 on Saturday morning they started working on the room directly above us.
- 1/5
Room was smelly and the shower would not drain. We alerted the front desk who said they would send someone but no one ever came. So we weren't able to shower during our stay. Please note that there are also no provided hangara and they do not have any hangers or iron to borrow during your stay. Pretty easy location with access to the freeways and free parking though?
- 2/5
in the head. Had to pay for ice from their ice machine. One good thing was there
- 1/5
Nasty nasty!!! towels had stains very smelly with penetration of cigarette and the most uncomfortable bed I had ever slept on, needs lots of work and the area let’s not even go there, most definitely do NOT recommend at all !!
- 5/5
Nice motel and very quiet
- 5/5
It was easy check in and out staff was friendly and rooms where very clean.
- 4/5
Clean room , friendly staff & quiet.
- 5/5
Super chill fr stayed there a second night cause I enjoyed it a lot! Staff is super cool and rooms are clean and nice!
- 1/5
Worst hotel ever. The owners were extremely rude after checking in late. Checked in late due traffic threw my spouses id on the desk. At 8am the next morning was asking us to check out because of bed bugs and insects in the room and we asked to change. Never again
- 5/5
..
- 1/5
this hotel room was absolutely DISGUSTING mold in the bathroom a hole that locked like it was broken in to from the other side holes a
- 5/5
Safer and guiet place ! Manager keeps it peaceful need to update some Mattress but they will do I would stay again
- 5/5
Very guiet respectful hotel ! Need to update the mattress but it's okay clean and safe
- 1/5
Horrible Customer service, dirty room service the floors were dirty, the ac unit in the room wasn’t working properly and the owner refused to fix the issue and he expected me to stay in the room that must of 100 degrees and wait until it cooled down outside so I could finally enjoy my stay! He expected me to stay in the hot room! I could have had a heat stroke or something! I will not tolerate this kind of treatment! I checked out soon and the manager refused to give me my money back of $83 dollars, he did give me my deposit back but not the money I paid for the room, since I didn’t stay the night I literally checked in and checked out 30 mins later I waited to see if the a/c unit would freshen up the room and it didn’t it was still the same temperature! How can you have a business and manage it so poorly … this is the second time I’ve seen this type of incident happen at the sands motel! This building needs to be shut down when management isn’t capable of maintaining a safe, secure space for people who are paying for there services
- 5/5
A fine stay
- 4/5
Super friendly staff and security guard
- 1/5
The non smoking room smelled like smoke, there were roaches and the shower faucet shot off the wall and almost landed on my foot which made water spray everywhere besides out of the actual shower head. The lady at the front desk wasn’t mean but wasn’t friendly, she said only a couple words and literally held up a sign to ask for the deposit instead of just telling me
- 5/5
Property is exactly what you expect.
- 5/5
Check-in. Less than 2 mins. They were ready with my room key and all. Just gave my ID. took photo copy and gave me!!! Awesome.
- 4/5
The property was clean. There was no one hanging out. I felt safe. The room could have been updated. However it was clean. It’s a decent place to stay for the night for a good price. Not everyone has $150 plus deposit and deserve a decent place while traveling.
- 1/5
Never checked in and never got my refund.. there about to get sued for sure
- 2/5
We can sleep at night because people aroun talking around 1am knocking the other doors end beeping cars !
- 5/5
Good
- 1/5
Bed bugs, got bit everywhere
- 5/5
Very easy to check in
- 1/5
Horble disrespectful
- 4/5
It’s nice an clean
- 1/5
Its all dirty walls dusty rooms others leftovers poor bad customer service they really had attitudes in their service.
- 5/5
That's it quiet but need to get better beds there so old nasty some rooms ! Need better cleaning ladies the towels are stained up very old
- 5/5
Customer service was exceptional here
- 5/5
Close to everything
- 1/5
Customer service is very offensive, I will never go again
- 1/5
The day before I checked out the front desk attendant said to me , my boss wants to know why you keep returning if you don’t like it here? I didn’t have an answer at that moment. He was mad and irate and very unprofessional. The reason I returned was the price , and they actually wash the sheets . The house keeping ladies were also very nice and friendly. Other than that dealing with the front desk attendant is a nightmare . He’s rude and obnoxious. Saving money sometimes is not worth it . Also the showers are unpredictable, they are either cold as ice or burning hot . I’m still waiting on my deposits too. What happened to no hidden fees ?
- 4/5
There were alot of homeless people around when I checked in and out at 3am
- 1/5
They’ve charged me 2 deposits here at this property . I have yet to receive a credit to my card. There are definitely hidden fees at this location. Management is rude and obnoxious.
- 1/5
The guy who helped me was rude
- 1/5
I will never stay here again I felt so unsafe as a single women staying alone the door didn’t lock at all so I had to keep something on the door so I could sleep safe at night . Tv barely worked also . Tried to talk to someone but they never got back to me twice it was horrible. Never again I feel like I got catfished but with a hotel
- 1/5
I went to the market at 6 am returned at 7 am and my key had already locked me out . This happens often here.
- 3/5
Alarm ringing for along time for no use People in reception are tough and unprofessional
- 5/5
Absolutely liked everything about this hotel. From delicious dining options to cozy rooms with stunning views, everything exceeded my expectations.
- 2/5
This motel is close to my home, and is one of the least expensive . If you can get past the rude man at the counter, it’s not so bad . It’s what you expect from a run down place .Ive stayed here about 3 times, and each time the rude man gets worse. The second visit he charged me a 50 dollar deposit . Yesterday he charged me a 100 dollar deposit . I’ve given him no reason for the disrespect and ill will . I have yet to receive the original 50 , as it has not been 7 to 10 business days. I’ll keep you all posted.
- 4/5
Its cheaper but a good place to stay with that in mind
- 3/5
They really do not try at all but the room is not terrible neither is the property , but there are plenty of other options to consider
- 5/5
Terrible
- 1/5
I would like my money back , the staff was very rude and the room was dirty .
- 1/5
We didnt stay at the property there was a misunderstanding between the hotel and expedia the person working the front dest smelled terribly and was soo rude didnt want to dealwith the situation said if i had a problwm to call expedia despite the fact that ny money was tookfrom my accout the hotel tried to say i checked in when i did not check in and expedia has yet returned my money or phone call even though i was given a ticket number for my case to be reviewed by management and i was supposed to be contacted within 24 hours its now been 24 hours and counting and still nothing no money no phone call and noone resolving my problem that was created due to something not being specific in the expedia website when booking this room
- 4/5
The room has Two leaks. Other than that all was well .
- 5/5
best customer service
- 2/5
Room was seedy. Shower dripped, no hangers, cover on bed was dirty, tiles in bathroom broken.
- 1/5
Service was trash
- 5/5
It was a great experience
- 1/5
There was mold and bugs everywhere. I disputed the charge and would request a refund please.
- 2/5
Rooms need remodel, doors don’t close right
- 2/5
No good customer service
- 2/5
Soon as I got there I knew I wasn't going to be happy with the attitude that was at the door and management when you got ready to check out with really rude so I'm not one to complain but it is what it is
- 2/5
Not good room was a little dirty
- 5/5
Great prices for a quick stay or business trip where a hotel isn’t an option, staff is good and the location has a lot of attractions. The place isn’t a 5 star hotel but it is a place to stay and spend the night, smoking rooms are always a plus.
- 5/5
N/a
- 2/5
A lot of improvement is needed, from unprofessional Indian staffs who seem to ran all hotels in California to drug paraphernalia, used dirty injections laying on the driveway to rooms that need a lot of TLC
- 1/5
The room I got has no WIFI. The mgr. Accused that my 2 phones are defective. The room was lousy seems never been used before. When I want to check out the following day, they give me a better room. Personnel at Sands Motel are disrespectful of seniors. Will not refund my $100 deposit because i have so many trash. Those are empty boxes. SSS office close by but they pretend they do not know. The manger himself is rude has no professionalism. Upon checking in, he immediately charge the full amount plus 100 deposit without informing me. To me, this is a highway robbery.
- 5/5
Excellent
- 5/5
I enjoyed my stay
- 1/5
Felt unsafe door was hard to open and close.
- 2/5
Where do i start?? The light in the bathroom was hanging, blood on bathroom door, funk smell in the room. We were going to stay an extra night but they wanted 140 for a Fri night.
- 4/5
Desk attendant service was consistent and kind. I was able to rest and was close to the bus line, food, and ATM.
- 5/5
they always come thru when i give them a short notice
- 5/5
I've only been here for 4 hours. Check-in was smooth, clean towels and organized. The fart fan was unplugged in bathroom so I plugged it back in.
- 5/5
Good staff, clean, affordable, easy access
- 5/5
Nice management
- 1/5
They did not have an elevator or downstairs room available, but because my Husband uses a Walker, they CANCELED our reservation right in front of me, because they said it’s too much of a risk FOR THEM… Rude as heck!!
- 1/5
Did not offer me a down stairs and did not get my money
- 5/5
It was fine and quiet
- 1/5
The room was gross in every way you can think of. When i went to the office, management completely dismissed what I was telling them and they were not willing to cancel my resevation.. very rude.
- 5/5
.
- 5/5
Although it is an older property, the owners are working on renovations and keeping the property safe.
- 1/5
Dirty
- 4/5
Although it is an older motel the owners are renovating things for the better.
- 1/5
I mean it was cheap, but thats about it. Floors were ugly and stained. Found a spider in my shower that my wife freaked out about. Roaches in the restroom also. Room was non smoking and smelled mugy and smokey. Had to leave the door open for the first hour to try and air it out and even than I was worried about leaving it open due to weirdos walking around. Restroom got clogged in the middle of the night and at 6am I decided to call front desk
- 2/5
Then was told if i dnt want to stay to turn in my key and no refund... Completely unfair.
- 4/5
Hot water is quite HOT . Very hot. Need to be turn down.
- 3/5
Remodeled place but same old bedding and Old dirty looking towels. Luckily I had my own towels with me otherwise I wouldn’t take shower
- 5/5
Very nice and clean roon.
- 1/5
Don't stay here. The Indian owner refused to fix the broken shower tap and you will get burn from hot water. Very horrible and worst experience. I couldn't believe it cost 90 dollars for the worst one.
- 1/5
This hotel needs to clean there
- 2/5
room 227 no hot water., bad internet service, bad cable service (more Spanish station then ESPN or other American national station), just a bad experience all around when you travel M-F 36000-38000 miles/week and you wont to have a weekend to relax and watch the NCAA and other sports, what more do you wont me to say BAD EXPERIANCE
- 2/5
.
- 2/5
The good is the place was clean on the outside.
- 4/5
A little over priced on your website. Might have to reconsider using it again.
- 3/5
Good location. Many dining options close by.
- 1/5
Location
- 5/5
Great