Richmond Marriott

Very good

Exceptional

Staff was outstanding, parking okay, Starbucks on site was great. The room was nice to average.

Everthing

Superb

Great stay and clean facility

Clean and well taken care of. N/A

Clean and well taken care of. N/A

Bedding: The mattresses are hard. They are not very comfortable if you are not used to sleeping on a hard mattress. Restaurant (FL Restaurant): Limited Selections, if you choose to dine there. Breakfast was satisfactory.

Rusty and dusty ventilation units in the room and bathroom…plumbing issues with the toilet and shower Clean air ducts and a more improved aesthetic in the rooms considering the price.

Rusty and dusty ventilation units in the room and bathroom…plumbing issues with the toilet and shower Clean air ducts and a more improved aesthetic in the rooms considering the price.

Very good

The Marriott Hotel in downtown Richmond is in an excellent location to visit the city and take in its history and culture. This is an older property and it does occasionally show its age at times. We did find the staff to be very helpful in addressing and resolving any issues that arose. They made our stay very pleasant and we would definitely return there.

Very good

Loved everything!

Loved the rooms and I enjoyed the shower. Loved everything!

Clean room

I enjoyed the M Room.

We were very pleased, and the service was top-notch.

Exceptional

Very good

Parking was great, room could have cleaner, but overall pretty decent

Very good

Exceptional

Super friendly staff. Valet parking made staying downtown easy and safe. Onsite restaurant and Starbucks were handy. (Make sure you order the gooey butter cake early...they run out!)

Parking is a little confusing

The room was clean, the staff always had a smile and the location was perfect!

Staff/valet were extremely helpful and friendly. Check-in was fast as well

Had an amazing experience. Clean and so well kept

room was clean, staff was helpful, and the common areas were great as well clean.

Fabulous hotel w elegant ambience

The rooms were clean. Any request we made was attended too. The breakfast in the VIP lounge was fairly good. The only one negative thing I can say about the place negatively was on Sunday morning. The VIP lounge was not stocked, and breakfast, which was supposed to be available at 7am, was not quite available at that time and there were several conferences starting early that morning in which hotel guests were attending. At 8:30, some of the drink items were still not stocked.

Room was dark especially the bathroom but otherwise ok.

Hotel met expectations and Anna in the breakfast area was awesome. Easy check out and check in did not use the hotel amenities much due to being in for an adult tournament

Bed sheets were not clean

Exceptional

Bar food very expensive.

Exceptional

The room was fine, just way too far from the elevator. Although the front desk personnel offered away from or near elevator, I suggested a little bit away and I ended up on the far end.

The room was fine, just way too far from the elevator. Although the front desk personnel offered away from or near elevator, I suggested a little bit away and I ended up on the far end.

Great experience

Great experience

Exceptional

location The place did not do room service even though it had a menu and QR code. The staff did not care about checking in people in early. I lost an air pod and they would not even look for it and I never got it back

location The place did not do room service even though it had a menu and QR code. The staff did not care about checking in people in early. I lost an air pod and they would not even look for it and I never got it back

The room was very clean and service was efficient. The shower was very good also, though I was a bit concerned about the slippery nature of the bath tub when taking my shower. Other than that, all was good.

The room was very clean and service was efficient. The shower was very good also, though I was a bit concerned about the slippery nature of the bath tub when taking my shower. Other than that, all was good.

Parking a lot

No complimentary breakfast. Parking expense.

The entire staff was friendly, my room was clean, having a Starbucks onsite was lovely and

The entire staff was friendly, my room was clean, having a Starbucks onsite was lovely and

clean room and friendly staff.

clean room and friendly staff.

Had an unresolved maintenance issue with bathroom sink, phone wasn’t working , had to go down to desk to get assistance. Maintenance never came . Charged twice for room ( was later resolved after two weeks) charged smoking fee before ever checked out .

Had an unresolved maintenance issue with bathroom sink, phone wasn’t working , had to go down to desk to get assistance. Maintenance never came . Charged twice for room ( was later resolved after two weeks) charged smoking fee before ever checked out .

It was close to the event venue. The nightly rate was more than I would’ve liked to paid.

Superb

It was close to the event venue. The nightly rate was more than I would’ve liked to paid.

Great clean Marriott. Great staff. Valencia was incredibly helpful on check in. Good breakfast. Definitely worth it.

Great clean Marriott. Great staff. Valencia was incredibly helpful on check in. Good breakfast. Definitely worth it.

Good proximity to restaurants and the convention center, beds were comfy and room was clean The room was very small and I think their queen beds are actually fulls. Our heat was broken and they put us right by the elevator bank so we could hear the elevators moving all night. The lobby restroom was also very dirty, with clogged toilets and ran out of TP. There was also no one at the front desk when we tried to check out.

Nice hotel. There was a real door for the bathroom, rather than those terrible barn doors so many hotels now have. TV did not have options and would not work with our Roku or Fire Stick.

Nice hotel. There was a real door for the bathroom, rather than those terrible barn doors so many hotels now have. TV did not have options and would not work with our Roku or Fire Stick.

It was an absolutely wonderful stay on New Year’s Eve. Everybody seemed to have a great time super breakfast.

I really couldn't sleep the heat invent was making so much noise

I really couldn't sleep the heat invent was making so much noise

Breakfast should be free to all guests. I don’t know if I’ll like the buffet items so I shouldn’t have to pay $22 for it. At least offer bagels and cereal and if you don’t offer free breakfast add a microwave to the room

Breakfast should be free to all guests. I don’t know if I’ll like the buffet items so I shouldn’t have to pay $22 for it. At least offer bagels and cereal and if you don’t offer free breakfast add a microwave to the room

A

A

Staff is very courteous.

Staff is very courteous.

Vibes were great

Vibes were great

The employees were excellent, professional and VERY helpful, as well as very kind and polite. My room was AMAZING and very comfortable and again hotel service for cleaning was the best!

The employees were excellent, professional and VERY helpful, as well as very kind and polite. My room was AMAZING and very comfortable and again hotel service for cleaning was the best!

The vicinity to 95, valet parking and restaurant on site

The vicinity to 95, valet parking and restaurant on site

Nice hotel

Nice hotel

Cleanness, professionalism of staff, and good environment to get rest. Parking wasn’t the best, but made it work.

The room bathroom needed updated the tub was chipping and the seal was coming up. The sink keep stopping up.

My stay at the Marriott Hotel in Richmond was exceptional from start to finish. The room was clean, spacious, and had a wonderful scent the moment I walked in. The 18th floor offered breathtaking views, making it the perfect spot to watch both the sunset and sunrise — truly a highlight of the stay. The bathroom was spacious, fully stocked, and immaculately clean, which made getting ready a breeze. We did need a few extra towels, and the staff was more than accommodating, bringing them up promptly with a smile. The TV in the room was large, making it easy to enjoy a movie after a long day. And having a Starbucks in the hotel was such a great touch, especially for those who need a late check-out. It’s the perfect place to grab coffee and unwind before you go. Overall, this Marriott exceeded expectations. Amazing views, excellent service, and all the little touches that make a stay memorable. Highly recommend!

My stay at the Marriott Hotel in Richmond was exceptional from start to finish. The room was clean, spacious, and had a wonderful scent the moment I walked in. The 18th floor offered breathtaking views, making it the perfect spot to watch both the sunset and sunrise — truly a highlight of the stay. The bathroom was spacious, fully stocked, and immaculately clean, which made getting ready a breeze. We did need a few extra towels, and the staff was more than accommodating, bringing them up promptly with a smile. The TV in the room was large, making it easy to enjoy a movie after a long day. And having a Starbucks in the hotel was such a great touch, especially for those who need a late check-out. It’s the perfect place to grab coffee and unwind before you go. Overall, this Marriott exceeded expectations. Amazing views, excellent service, and all the little touches that make a stay memorable. Highly recommend!

Excellent hotel. We were attending a Christmas party at the hotel and it was immaculate. The staff was super friendly and helpful.

Excellent hotel. We were attending a Christmas party at the hotel and it was immaculate. The staff was super friendly and helpful.

Everything went well. From the time entering the premises, the front end staff, very courteous and friendly, very knowledgeable and just didn't tell you where things were located, but escort you there, very hands on toward everyone.

Everything went well. From the time entering the premises, the front end staff, very courteous and friendly, very knowledgeable and just didn't tell you where things were located, but escort you there, very hands on toward everyone.

The staff was great. Room was gorgeous, clean and comfortable. Will definitely stay there the next time we are in Richmond.

The staff was great. Room was gorgeous, clean and comfortable. Will definitely stay there the next time we are in Richmond.

The location was perfect. Valet took an excessive amount of time when there was no one else waiting. It took 35 minutes to get my car.

It was great!

The room was clean. Staff were friendly. Breakfast was delicious! We loved the Christmas decorations.

The room was clean. Staff were friendly. Breakfast was delicious! We loved the Christmas decorations.

Great service and amenities.

Great service and amenities.

Very nice accommodations

Very nice accommodations

Convenient stay and friendly staff

Convenient stay and friendly staff

Quick, polite, easy

Quick, polite, easy

All good

All good

Good location, nice staff

Good location, nice staff

Good stay, great staff and location.

Good stay, great staff and location.

Staff was great very friendly, supportive and informative

Staff was great very friendly, supportive and informative

Great staff! Excellent service. I requested a room with ADA Accommodations. The hand bars were in the bathroom but there was a heavy seat that had to be put into the standard tub by me. When I put it in the shower curtain no longer worked so all the water from shower ran out onto the bathroom floor, which I had to towel up. So, that seat is pretty worthless to a person with mobility issues like me. Also, there were no instructions for the thermostat.

Great staff! Excellent service. I requested a room with ADA Accommodations. The hand bars were in the bathroom but there was a heavy seat that had to be put into the standard tub by me. When I put it in the shower curtain no longer worked so all the water from shower ran out onto the bathroom floor, which I had to towel up. So, that seat is pretty worthless to a person with mobility issues like me. Also, there were no instructions for the thermostat.

Great location. There just 1 night on business. Probably more of a 3 star hotel.

Great location. There just 1 night on business. Probably more of a 3 star hotel.

Friendly staff. Modern lobby

Friendly staff. Modern lobby

Clean room professional friendly staff

Clean room professional friendly staff

I booked and prepaid for a room to attend an event at the convention center. I arrived after the check-in time of 4pm and was told my room was not ready and the valet parking was full. I’d did not get a notification that my room was ready until 9:30pm for an event that started at 6pm. I ended up parking 2 blocks away and changing in the car. Highly disappointed!

I booked and prepaid for a room to attend an event at the convention center. I arrived after the check-in time of 4pm and was told my room was not ready and the valet parking was full. I’d did not get a notification that my room was ready until 9:30pm for an event that started at 6pm. I ended up parking 2 blocks away and changing in the car. Highly disappointed!

Clean room, courteous and very helpful check in staff

Clean room, courteous and very helpful check in staff

Clean room, friendly staff, nice location. Overall this hotel was just really nice.

Clean room, friendly staff, nice location. Overall this hotel was just really nice.

Overall wonderful experience!

Overall wonderful experience!

I really enjoyed the dine in breakfast area. The staff was very nice, the food tasted great and my drinks were brought out fast.

I really enjoyed the dine in breakfast area. The staff was very nice, the food tasted great and my drinks were brought out fast.

AC was very noisy no Wi-Fi during the stay at 18th floor! Housekeeping didn’t do a good job cleaning the room!

AC was very noisy no Wi-Fi during the stay at 18th floor! Housekeeping didn’t do a good job cleaning the room!

Excellent! Staff was very friendly, everyone smiled and offered assistance!!

Excellent! Staff was very friendly, everyone smiled and offered assistance!!

The environment was great. I would recommend more than 1 or 2 microwaves available.

The environment was great. I would recommend more than 1 or 2 microwaves available.

The stay was great. The amenities were not aligned with what is on the website. There was a pool listed with spa. I asked the front desk personal and they said it hasn't been available since covid. Also the day I arrived there was some type of wedding going on and most guest were on the 18th floor. all the decorations they has on their garments (small tiny items and shiny strings) were all over the floor. The staff did not vacuum the floor at all the entire week I was there. And yet for some amazing reason, your staff has gone above and beyond everywhere else.

The stay was great. The amenities were not aligned with what is on the website. There was a pool listed with spa. I asked the front desk personal and they said it hasn't been available since covid. Also the day I arrived there was some type of wedding going on and most guest were on the 18th floor. all the decorations they has on their garments (small tiny items and shiny strings) were all over the floor. The staff did not vacuum the floor at all the entire week I was there. And yet for some amazing reason, your staff has gone above and beyond everywhere else.

Great customer service

Great customer service

Very clean, great staff.

Very clean, great staff.

Very good

Very good

Lived in Richmond for a while never stayed here until this weekend. Such as amazing experience the front desk was soo patient and accommodating the valet staff brought my car back around to receive my items. The cook in the kitchen made an amazing pasta and sauce. I wish I didn’t have to leave so soon to experience more but next time I’ll definitely be back

Lived in Richmond for a while never stayed here until this weekend. Such as amazing experience the front desk was soo patient and accommodating the valet staff brought my car back around to receive my items. The cook in the kitchen made an amazing pasta and sauce. I wish I didn’t have to leave so soon to experience more but next time I’ll definitely be back

Great location with nice amenities

Great location with nice amenities

The only thing I had an issue with was parking. Valet was offered and a private parking garage. The hotel should work with the patking garage owners to have a flat fee for hotel guests. I had to pay $18 twice for less than 30 minutes each time.

The only thing I had an issue with was parking. Valet was offered and a private parking garage. The hotel should work with the patking garage owners to have a flat fee for hotel guests. I had to pay $18 twice for less than 30 minutes each time.

No bath no shower

No bath no shower

The toilet seat wasn’t secured to the toilet, the shower door was off track, the shower soap dispenser was torn off the wall and left on a shelf

The toilet seat wasn’t secured to the toilet, the shower door was off track, the shower soap dispenser was torn off the wall and left on a shelf

Had a slight issue with the door lock but front desk and security were able to resolve the issue quickly.

Had a slight issue with the door lock but front desk and security were able to resolve the issue quickly.

The room was nice and the aesthetic of the hotel was very nice. The fact that I had to wait for 45 minutes for my reservation to be found even though I provided a confirmation number. I was ready to go to go to my room and had no choice but to wait. "The system had to be updated" If they are going to participate with Booking.com, the transfer of information should be seamless.

The common bathrooms were not service adequately during the conference. Paper towels were not replinished frequently enough to avoid running out.

The common bathrooms were not service adequately during the conference. Paper towels were not replinished frequently enough to avoid running out.

Great hotel - customer service outstanding !

Great hotel - customer service outstanding !

Clean, good location, convenient parking garage. Didn't like barn style bathroom door that didn't shut tight and shower sliding door that wouldn't stay shut. Fold out couch was NOT comfortable but worked out.

Clean, good location, convenient parking garage. Didn't like barn style bathroom door that didn't shut tight and shower sliding door that wouldn't stay shut. Fold out couch was NOT comfortable but worked out.

It was conveniently located near the venue our concert was at. But the cost of parking was a bit of a downside. Parking for a weekend costed $60. Indications that the room hadn’t been vacuumed fully before our arrival. We were also told by multiple locals to not drink the tap water or brush our teeth with it but hotel staff never mentioned it.

Large convention-style hotel, but fairly quiet in terms of hotel and outside noise (see fan noise comment following). Room was very clean but spartan. Only one comfortable chair. Loud A/C fan which we weren't able to turn off. A/C controls were nonobvious. Hotel sent up housekeeping staff quickly when requested who did turn off A/C fan. Hotel has automatic shade system but like A/C no explanation on use (ultimately I was able to use and it worked well). Front desk and other staff very friendly. Restaurant was very busy. Food seemed above average for hotel of this type. On arrival and for at least several hours, sign-in to Wi-Fi was not working (Note: Hotel provided 4000 "points" for Wi-Fi and A/C fan inconvenience.) Starbucks in lobby. In summary, hotel is clean, friendly and fine for a short stay in Richmond.

Large convention-style hotel, but fairly quiet in terms of hotel and outside noise (see fan noise comment following). Room was very clean but spartan. Only one comfortable chair. Loud A/C fan which we weren't able to turn off. A/C controls were nonobvious. Hotel sent up housekeeping staff quickly when requested who did turn off A/C fan. Hotel has automatic shade system but like A/C no explanation on use (ultimately I was able to use and it worked well). Front desk and other staff very friendly. Restaurant was very busy. Food seemed above average for hotel of this type. On arrival and for at least several hours, sign-in to Wi-Fi was not working (Note: Hotel provided 4000 "points" for Wi-Fi and A/C fan inconvenience.) Starbucks in lobby. In summary, hotel is clean, friendly and fine for a short stay in Richmond.

The bar and restaurant closed kind of early for a Saturday.

The bar and restaurant closed kind of early for a Saturday.

Clean room, comfy bed and I loved the room service!

Clean room, comfy bed and I loved the room service!

Location, staff, parking, on site restaurant

Very clean and lots of amenities. Having to use the key card to make the elevator move- was probably for safety though so it’s understandable.

Great location, clean and quiet. Loved having a Starbucks in the lobby! Parking is either very expensive or a pain to get. If you pay for valet parking know they will park your car on the top of the garage in full sun, save the money and self park! The bellman wasn’t very helpful and was rushing me to unload and move my car once he realized he wasn’t getting a tip as I didn’t need his services.

Good location and facilities, great staff! Nothing

Very clean

No frills. No safe deposit box. No extra towels. No additional bottles of water provided. No breakfast included with price.

EXCELLENT STAY

EXCELLENT STAY

Clean

Clean

Me and my fiancé stayed a night here as we went to see a show at the local amphitheater, hotel was beautiful and staff were very helpful, however after the fact I come to find out that the hotel had charged me alittle over $700 on 2 separate charges. The first charge of $400 was do to an apparent "smoke fee", neither me or my fiancé smoke... so I do not know on what evidence that this came upon but completely incorrect. The second charge of $365 was taken out for a reason that is till unknown. I spoke with customer service and they did not give me any sort of reasoning behind charging me that amount and stated that I will have to wait 5-7 buisness to return MY money that they never explained why was taken out. Overall very displeased with The Marriott.

Me and my fiancé stayed a night here as we went to see a show at the local amphitheater, hotel was beautiful and staff were very helpful, however after the fact I come to find out that the hotel had charged me alittle over $700 on 2 separate charges. The first charge of $400 was do to an apparent "smoke fee", neither me or my fiancé smoke... so I do not know on what evidence that this came upon but completely incorrect. The second charge of $365 was taken out for a reason that is till unknown. I spoke with customer service and they did not give me any sort of reasoning behind charging me that amount and stated that I will have to wait 5-7 buisness to return MY money that they never explained why was taken out. Overall very displeased with The Marriott.

Got there checked in and everything was smooth sailing

Got there checked in and everything was smooth sailing

We were there for a birthday concert. Staff was so nice. They remembered why we were there when we were walking out and told us to enjoy the concert. Amenities were top notch. Breakfast was a great selection. Late night snacks hit the spot. Will definitely stay again.

We were there for a birthday concert. Staff was so nice. They remembered why we were there when we were walking out and told us to enjoy the concert. Amenities were top notch. Breakfast was a great selection. Late night snacks hit the spot. Will definitely stay again.

Clean and modern hotel

Clean and modern hotel

Great service and s enjoyed the M Club..

Great service and s enjoyed the M Club..

Your Front Desk Manager, Noah, also took the time to speak with my wife and me, sharing his roots in Wisconsin and the reason for his move to Richmond. Their willingness to share personal stories and service made us feel welcomed. We look forward to our next visit and stay at this property.

Your Front Desk Manager, Noah, also took the time to speak with my wife and me, sharing his roots in Wisconsin and the reason for his move to Richmond. Their willingness to share personal stories and service made us feel welcomed. We look forward to our next visit and stay at this property.

Good hotel, renovated recently, good gym and nice restaurant

Good hotel, renovated recently, good gym and nice restaurant

Appreciated the wonderful staff who welcomed us and the rooms were comfortable and clean.

Appreciated the wonderful staff who welcomed us and the rooms were comfortable and clean.

Great staff

Great staff

The room and lobby were clean. Their restaurant, “Fall Line,” is good. The breakfast is not great—terrible potatoes. The other meals are fine. The staff is outstanding—helpful, attentive, and professional.

The room and lobby were clean. Their restaurant, “Fall Line,” is good. The breakfast is not great—terrible potatoes. The other meals are fine. The staff is outstanding—helpful, attentive, and professional.

.a

.a

Only bad thing I can say is they don't have roll out beds despite the fact it says they offer them on the web site. Staff was able to change our room to one with two beds and a pull out couch so issue was resoved.

Only bad thing I can say is they don't have roll out beds despite the fact it says they offer them on the web site. Staff was able to change our room to one with two beds and a pull out couch so issue was resoved.

Didn't like the fact i paid 100 us over 4 days for parking. The hotel should comp it. The lot is attached to the hotel but isnt affiliated with Marriott. 24 USD for a 2 hour parking is ridiculous and overpriced. Otherwise, the Marriott Downtown Richmond was awesome. Super friendly staff and Lucia is a great cleaning lady, super nice and a great worker.

Didn't like the fact i paid 100 us over 4 days for parking. The hotel should comp it. The lot is attached to the hotel but isnt affiliated with Marriott. 24 USD for a 2 hour parking is ridiculous and overpriced. Otherwise, the Marriott Downtown Richmond was awesome. Super friendly staff and Lucia is a great cleaning lady, super nice and a great worker.

Good

Good

Was billed 2 times for stay. Also on arrival at 4 pm our room was not ready at all. No time was given to when it would be ready.

Was billed 2 times for stay. Also on arrival at 4 pm our room was not ready at all. No time was given to when it would be ready.

The property is great, and the staff is excellent. However, there is no area on the guest room floors that feels refreshing due to issues with the HVAC system. I had my AC set to 66 degrees, yet the room never cooled below 72 degrees, making it uncomfortably warm. Outside of the air conditioning concerns, the property itself is decent.

The property is great, and the staff is excellent. However, there is no area on the guest room floors that feels refreshing due to issues with the HVAC system. I had my AC set to 66 degrees, yet the room never cooled below 72 degrees, making it uncomfortably warm. Outside of the air conditioning concerns, the property itself is decent.

More then expected!!!

More then expected!!!

Hotel staff is amazing. Thanks Singh and Victoria. Recommend parking across street for easy access to car, and in/out privileges with no extra charge. Rooms are comfortable, but deep cleaning is needed...carpet needs a good vacuuming around bed and corners, which means entire carpet probably needed a good scrubbing.

Hotel staff is amazing. Thanks Singh and Victoria. Recommend parking across street for easy access to car, and in/out privileges with no extra charge. Rooms are comfortable, but deep cleaning is needed...carpet needs a good vacuuming around bed and corners, which means entire carpet probably needed a good scrubbing.

Beautiful hotel

Beautiful hotel

Staff was extremely friendly and accommodating.

Staff was extremely friendly and accommodating.

It was a great hotel

It was a great hotel

Bathroom had mold in it, other parts of room had mold. Was my seco d time booking this exact hotel, would not book again.

Bathroom had mold in it, other parts of room had mold. Was my seco d time booking this exact hotel, would not book again.

Bed was very comfortable. I also got club access, and that was wonderful.

We really enjoyed our stay at this Marriott. The room was great for our family and the Starbucks and restaurant downstairs were a nice option. The location is great and close to dining and walkable to VCU.

Beautiful!

Comfortable bed.

I had an amazing short stay. My room was nice and clean and the property was beautiful. Unfortunately my shower was broke but someone fixed it.

It was a comfortable stay and the staff was very helpful.

Great location if your are going to the convention center but the bed was way to hard so sleep was hard to come by. The M lounge wasnt worth the money they charge.

I initially made a reservation via Expedia only to receive an email that I needed to call the property and confirm my reservation. When the property was called, I was told I had no reservation. I re-booked with Expedia only to discover that the property found my original reservation, then would not allow me to cancel either without paying a fee. The whole place is run by incompetent individuals who are exceptionally rude to customers. I will never stay here again and will lodge complaints with corporate.

I had a nice stay in Richmond. The Marriot was in a really great location. Everything was very accessible.

We were excited to have MClub privileges however, it seemed that EVERYONE had access and jumped on the few hors d'oeuvres that were available. Most guests just ordered food from Valentino's which was delicious and highly recommended.The free water in the MClub came in handy since it was about 100 degrees with extreme humidity. The service was extremely accomodating, giving us late checkout since my husband was feeling ill. We are Bonvoy members so that may have something to do with it. The room was standard king with pullout sofa, nothing extra special. Our first night, the shower had only scalding hot water from the main showerhead. We were able to use the wand to adjust the water temperature without burning ourselves. Once we figured that out, it was a wonderful, clean shower. The next day it was much better. Overall, it was a decent hotel that I would stay at again mainly because I know what I'm getting ahead of time. I felt safe and there were no bedbugs.

My family had a great stay at the Richmond Marriott! The parking garage located at E. Marshall and 5th St connects to the hotel via breezeway and is centrally located close to the amenities of downtown. The M Club Lounge in the lobby was a wonderful perk that we enjoyed very much!

It was a beautiful hotel! We enjoyed our stay. My only complaint is the lobby bathroom was a bit untidy in the morning, but other than that, a lovely place!

Amazing

This hotel was close to everything and had meal options. Service was good and it was a comfortable stay.

Great

So far, win-win.

The view was good and the atmosphere was prestigious. I honestly did not like that i was double charged at the start of my visit. It really left a bad taste in my mouth.

When I got out of the shower, the first towel I grabbed, after I unfolded it, found it to be covered in vomit. I called downstairs, and received MP pass and 5000 in Marriott awards. My entire stay should have been free after finding a vomit covered towel. And BTW, having MP pass, gave me a free breakfast, that every other Marriott does for free, anyway. Not a big deal. Actually ridiculous. And every single housekeeper I tried to talk to, didn’t speak a word of English. Illegals. You hire illegals. That’s against the law. I was nice about all this, because I had already paid to stay there. Never again.

None

One of the better post covid staff experiences I’ve had. Great lounge.

The staff is incredibly helpful, knowledgeable, and very nice. The amenities and the property is kept up very well. I have absolutely no complaints.

Great walking distance to a lot of great food & restaurants. Great location to walk to the Capitol. Beautiful skyline at night!

Blanket in room had a dried bug on it.

It was truly amazing

Staff was very helpful when it came to finding entertainment in the area

My room was comfortable, but it would have been helpful to have been informed that my room was ready as requested. Lots going on due to graduations and proms. Parking was not easily accessible for a senior citizen and valet parking cost was not suitable for my budget. I should have been informed about the fees when making my reservation and not at check in. A microwave oven is recommended especially for those who work late into the night.

The hotel is fine but the WiFi is absolutely horrendous. I had to use data the entire time. You would think for such a hotel chain that the WiFi would work.

Last minute flight cancellation made better by a wonderful night stay!

The location is convenient and the property is well maintained.

We stayed here to attend a college graduation. Property is very clean and staff were very nice and helpful when we had a question. It’s walkable to several restaurants and convention Ctr. Easy parking on both sides-garage parking. We will stay again when in area.

Two blocks from the hotel the city is run down with a lot of vacancies and people loitering at night.

Didn’t like parking situation.

Front desk Marlin & Beloved were wonderful. Professionally, kind & answered all my questions. Elena Housekeeping was attentive & very kind. Everyone that works in this Marriot were all friendly and polite.

Just good

We booked this stay in February for a king room. When we arrived, we were informed that there were no king rooms available. This was our first trip since my husband was diagnosed and started treatment for cancer, so this was a little disappointing. The television would only play the welcome to Marriott and no amount of pushing the buttons on the remote would make it do anything other than turn on, off and play the welcome to Marriott. On the positive side, the room was clean and comfortable. I only visited the Starbucks, so I cannot comment on the restaurant.

Fees was ridiculous

The Bonvoy in Richmond, Va was lovely. The room was spacious and clean. The bathroom was heaven. That jacuzzi tub was the icing on the cake. The staff was friendly and accommodating. I would stay there anytime.

Stay

During our recent stay at the Marriott, we experienced an incredibly dissatisfying and disappointing series of events. Despite arriving well after the official check-in time, our room was still not ready, forcing us to wait unnecessarily. When we expressed our frustration, the front desk clerk attempted to offer an alternate room, but it had smaller beds and did not meet our original reservation requirements. In an effort to make amends, Marriott provided a complimentary appetizer at the on-site restaurant, yet even that gesture fell flat when the restaurant staff failed to seat us despite the space being nearly empty. To top it off, once we finally got into our room, we discovered there was no remote control for the TV. The combination of these issues made for a thoroughly disappointing experience that fell far below Marriott’s usual standards.

Staff very helpful and accommodating from front desk to waitstaff and valet

Very good. Restaurant F1 top notch food and service.

The staff was very professional and went about and beyond. I will return to this hotel for Thanksgiving.

So I was still grossley misled and overcharged..

I liked that the hotel had the skywalk to go right to the garage

The whole stay was absolutely amazing, the only issue was our bathroom sink was slightly clogged but it wasn't worth complaining about.

Close to the convention center

Came for a cheer comp and everything was great!

Good hotel if you dont have littles. Not really kid friendly. Pretty disappointed with Marriott.

The check in process was frustrating and quite unfair. I will not be returning to this property.

I like how the elevators are secure. You have to use your room key to use the elevators. That's a good a security measure.

Easy check in, excellent location, parking garage attached to the hotel, and clean and comfortable room for a great price!

Nice downtown location. Very convenient for events at the Richmond Convention Center. The staff were extremely helpful and the rooms are clean.

Very clean very accommodating! Very nice and friendly! Loved my experience

Was really close to the convention so I was happy to be able to stay in the same hotel as my favorite voice actors and celebrities!

Everything in the hotel was great, its beautiful, clean & everyone was very friendly. My only quam was not having free parking. There was the parking garage, but it was not free & for the price of the room, parking should've been included

Beautiful hotel

Staff was great, room was super clean, but the bed was very uncomfortable

The fridge in the room made a terrible loud sound periodically and I was unable to sleep without interruption. They offered a measly breakfast as a "solution" to not being able to sleep in the room that cost over two hundred dollats.

Very good ball rooms. conference rooms.

My room was right next to the elevators and they made a raucously loud noise all night long. I slept terribly. While there were many other great features about this hotel this one negative issue overshadows all of it.

Loved the property. Check in great. Sad that we could not valet because parking was full.

Stayed for the dining option at the hotel, easy valet parking, nice room.

This was incredibly frustrating, especially after a long day of travel. There was no clear communication about why the delay occurred, and no effort was made to provide adequate compensation or a sincere apology for the inconvenience. Waiting this long for a room is completely unacceptable for a hotel that markets itself as a premium establishment. I expected much better service and organization from the Richmond Marriott. Unfortunately, this experience has left me hesitant to stay here again or recommend this hotel to others.

Property did not have heat or water

Wonderful, as always. Anna at the M Club was a true delight!

Excellent

The staff was friendly and helpful we arrived at the hotel early and they let us check in and the check in process was fast and easy

Front desk staff very accommodating and courteous