Red Roof Inn Richmond, VA – W Broad St

Very good

The comfort of the bed and location close to eateries. Quiet atmosphere. The gap in the front door of my room.

It was cheap Almost everything and being charged double for a security deposit that I still never received back even a month later.

Bad

Bad

Property is good, including breakfast. Only thing was toilet wouldn't flush properly.

All stairs, no elevator

Location and friendly staff All stairs, no elevator

Disappointing

Passable

Parking was a challenge on the first night of my stay. The door was missing the battery cover to the lock on my room door. The property is not kept up very well

The room smelled like either it had been smoked in or the bedding had been used in a smoking room. It wasn't strong enough to be a problem, just an annoyance. Ended up not having breakfast. Got a cup of coffee and some fruit and went to a nearby restaurant instead. The person that was filling the bread box didn't have gloves on. Another guest pointed it out and it sounded like her response was "I washed them". Completely unacceptable. Some of the apples were badly bruised. The coffee was hot, but seemed to be watered down. Breakfast options were generic fruit rings and frosted flakes, the bread for toast (after watching just about every slice get touched, that was not an option for me), apples, and mandarin oranges. I didn't see any juice or beverage options beyond the coffee or milk.

Very poor

Parking lot was well lit. Room was clean. Bathroom was clean. The idea of having breakfast in the morning The room smelled like either it had been smoked in or the bedding had been used in a smoking room. It wasn't strong enough to be a problem, just an annoyance. Ended up not having breakfast. Got a cup of coffee and some fruit and went to a nearby restaurant instead. The person that was filling the bread box didn't have gloves on. Another guest pointed it out and it sounded like her response was "I washed them". Completely unacceptable. Some of the apples were badly bruised. The coffee was hot, but seemed to be watered down. Breakfast options were generic fruit rings and frosted flakes, the bread for toast (after watching just about every slice get touched, that was not an option for me), apples, and mandarin oranges. I didn't see any juice or beverage options beyond the coffee or milk.

Nice big room no problems. Good place to lay your head

Nice big room no problems. Good place to lay your head

Big comfortable room Need more tv channels

Big comfortable room Need more tv channels

Pleasant

Exceptional

Exceptional

Staff was unfriendly

Nothing There were prostitutes everywhere also drug one accidentally knocked on my door. The TV didn’t work and there were groceries in the room smelled stale

Horrible front desk

Very safe and comfortable

It was a very clean room it was okay.

Clean enough to stay in.

the first room assigned was filthy. not cleaned, dirty toilet, towels on the floor, bed not made, tv on, and trash still in the room. the 2nd room. Got comfortable. toilet didn’t want to flush. Front desk agent asked me if i need a plunger instead of looking at the toilet himself. 3rd room. not to mention my esa letter wasn’t accepted because again front desk agent told me i need a esa id. Don’t make sense. Had to pay extra and then a surprise deposit. 1st room in building 2, 2nd room building 1, 3rd room back to building 2.

A towel was dirty The fire alarm was disconnected The bed had no boxspring so it slept terrible The night staff was not pleasant Room had a smell Do not stay here

For what we paid for it it served its purpose very well. Staff was amazing!!!

I have never been in a hotel that it was this dirty.

Paring was ok

Staff was creepy

Breakfast was 👎

it was fine.

Had to switch rooms twice due to roach infestation.

Parking not secure. Paid a 50 dollar fee for what I do not know. This hotel needs a lot of work. Felt unsafe for the first time traveling alone.

Parking was easy. Room temperature was good.

Towel thin as paper towel Breakfast awful

Room service went through our bags and there were cockroaches in the bathroom when we talk to front desk all we got was they would contact management

Parking easy

The hotel was scary. Prostitutes, addicts, dirty. I would NOT recommend this place to anyone. The staffs was understanding & did return my payment in full. I went 1 mile up the street to a nicer hotel for $40 more.

Saw two roaches. Several roach traps which I guess shows they’re trying to do something about it but it’s not working .

Room was Full of Cockroaches

Needs updating and room smelled like cigarettes

My family and I reserved 2 rooms for 2 nights. We didn't even stay the entire first night. My husband turned on the bathroom light in the middle of the night and found roaches running everywhere. We called the second room, and it was the same thing there. We immediately left the rooms and asked for a refund at the front desk. I am still waiting to hear anything. The management still has not responded to Expedia messages either.

The room has new furniture, now it’s time to replace the rusty bathroom fixtures! The breakfast hours are TOO SHORT for weekends

Parking good

Respectful staff that to accommodate any concerns!

The room was clean there was what looked like liquid damage on the ceiling in the bathroom. It made me wonder if there was mold under it due to the discoloration. The hotel was old but well kept. The staff was nice. It was good for the price

Renovation is good however breakfast could be a lot better

The fire alarm going off at 1:20am and having to stand outside of the hotel for 40 minutes until the fire department arrived to cut off the alarm wasn’t my idea of relaxing. It was a system malfunction. The continental breakfast was literally just cereal and toast. NOTHING ELSE!

One of the Dirty’s hotel in the world

The customer service was great, I was able to check in and check out easily and quickly, and I appreciated parking onsite. The air-conditioner in the room was full of mold so i wasn't able to use it and the room smelled like a wet mop. Other than that, the room was decent. Please disinfect and restore the air conditioner. Thank you.

The place was roach infested even on the outside of the building

Bed had paw prints on it. It was hot

We booked 6 rooms. We had car trouble, after 4 hrs and problem not fixed, we had to rent a car. I called to see about the family who arrived getting into their rooms. Employee was rude about it, they had to wait till i got there 4 hours later. 1room the refrigerator had a towel and trash bad in it. 2 of the other rooms, the freezers had frozen ice that looked like dried meat blood. Shower rods were broken in 4 of the bathrooms, shower curtain slid to center of rod.

Super mala está lleno de cucarachas huele a orina de perros por todos lados el desayuno es malo súper sucio no me gustó nada de ese hotel

Convient

Room was decent and cheap for the area we stayed for the night. Only complaint is we had to wait for additional towels til the morning since the room only had two in it.

This hotel was an absolute nightmare from start to finish. The cleanliness was non-existent-dirty, stained sheets, foul odors, and a complete lack of hygiene. The room was filthy and poorly maintained, making it impossible to feel comfortable or safe. To make matters worse this disrespectful, distasteful was very unprofessional, and showed complete negligence towards us. Most alarmingly, this same employee threatened my son to a dual outside of the hotel, as if we lived in the 1800's and were going to take 10 steps and battle it out. He frightened us and this was unacceptable and appalling. This experience left us traumatized, and I STRONGLY advise against anyone from staying at the "Red Hood Inn". It is unsafe, disgusting, and poorly managed this place should be closed.

The staff was extremely rude, refused to reactivate my key when I paid for an additional night ,I was locked out of my room w all my stuff at it & the dude at the desk just yelling & cursing at me. Literally had to get police involved & still struggling to get a refund.

This hotel was so terrible. It has a bad bug no iron no hairdresser no soap in the bathroom very small rooms, metal bed and surprisingly you know telecom like we cannot even connect to reception if you need anything and reception is on other side of the building, the worst experience I ever had, we had booked for two days but we check out in one day. The reception is make us cancel two days and then he did it for one day and we paid there for one day so he canceled the Expedia booking. I guess I don't know. never ever go to this red roof.

AC was terrible, it was so humid in our room. The hallway felt nicer than the inside of our room. Hairs on the towels, looked like ketchup or something splattered on the wall and they didn’t care to clean it up.

I never leave reviews but I felt inclined to for the terrible experience here. Front desk staff was not polite. The first room I was given was extremely dirty but I felt an urge to shower before requesting a change. The tub was clogged and I didn’t realize so by the time I finished showering the water was up my calf. Disgusting considering the tub was already dirty. The second room they assigned me was better but there were so many cockroaches. Especially at night. Air conditioner had mold. I spent 5 nights there and room service did not come once. I had to catch staff to request toilet paper or towels. The washers and dryers were out of service. Overall a terrible experience.

The staff was very friendly. The property and room was very clean and nicely renovated. Thank you for the hospitality.

It was clean and it’s close to I 64

Quick 1 night stay. For the price not bad.

The lobby looked like a hospital waiting room. No one was at the desk. They were unfriendly when they did appear. Hallways had clearly unvacuumed carpets. A prong was sticking out of the mattress. Pillows were rock hard. I changed hotels for my second night.

There were a good bit of stairs. The bed was uncomfortable and the room as a whole was dirty in like the cornors and behind doors. We did try breakfast due to the dirtiness of the room.

The location was convenient, clean, quiet and the price was right!!!

Great stay for a short stay… let price are very friend … Room was perfect for us we had 2 pets … breakfast was limited but ok .. I was happy for the price thank you!

It was quick.

Hallways were dirty and needed vacuuming. The bed was comfortable but paint was peeling in bathroom ceiling. Breakfast was just cereal, bread, jam and some fruit.

Bathroom sink was cracked. Bathroom fan vent louvers were covered in mold and grime. Bathroom mirror was replaced by a new smaller one, no repair or paint on the old area showing above and below the new mirror. Bathroom door handle cover was not attached to door. Refrigerator freezer was a solid block of ice, totally unusable. Several areas of cracked and peeling paint, trim, and caulk. One pillow case had several small round holes, looking like it punched through with a pencil.

I was pleased with my stay here. Check-in was smooth, I had a comfortable bed (I really got some good sleep). I did note the wear and tear on the windowsill, and the fridge mounting was slightly wobbly but I was satisfied with my stay.

For the most part, things were clean. Definitely could use some improvements. We did see roaches (about 2/3) on our last day. We stayed for 2 days. Property was pretty quiet.staff was good.

Just don’t. Paint was peeling, room was dirty, door key cover missing, room key barely worked. Just don’t.

Bed was not comfortable and mattress was old.

Great place to layover

Breakfast was 2 diff kinds of cold cereal and No milk for it or plain white toast and no jelly! The coffee was disgusting and Cold!! Horrible experience.

Photos may lead to think this property is handicap accessible. You must encounter multiple stairs to get to your room. Dogs are welcome, but there is only a hill area that has grass. Not a secure property as the rear entrance has a metal door frame that has been jimmied open beyond repair. People off the street wander in and out at all hours.

Close to everything.

The price was right and the location is good but the hotel REAKS of weed.

Very nice staff! Everyone works hard at this location! The room was clean, the only thing I’d say was wrong was the smell in the bathroom due to maybe some dirty mop water, but other than that very nice. I will come back for sure! Thank you!

We had reservations for 2 nights. No where on their website does it say you must be there by 4pm for check in. We arrive later in the night due to driving 4 hours and couldn’t leave until in the evening due to jobs and kids activities for school. Once we arrive we were told our reservation was canceled. We got no phone call about this or anything else. I’ve worked in a motel you can arrive at any time for check in, your reservation is still booked regardless of the time you arrive. They just needed the room because someone was there right then and there so they just gave away our room. So we ended up having to find another place to stay with 2 children so late. We travel ALOT for show choir events and stay at a lot of hotels and often don’t arrive until late however our reservation is still available once we arrive!! This place was just rude and very unprofessional.

Limited parking in front of the hotel

Noisy, unclean, bad smell, and there's a problem with the shower.

Great

The room was adequate, but the bathroom had a dangerous 1/4 step, that both my husband and I tripped over. If you’re looking for a dog friendly place, this is not it! Mostly concrete. No place to walk a dog. The deordorizer didn’t cover the smell of the pot that filled the hallways even though a window was opened at the end of the corridor. In addition the property was filled with trash. Probably the worst hotel we have stayed in.

Rooms were very dirty, staff was not helpful, and the breakfast didn't even have enough to get a few grab and go items.

It was horrible, one of the bed was disgustingly dirty. The mattress had a huge piss stain as well as the mattress pad and sheet. When I asked for it to be changed I was told I waited too long and it had only been two hours. Then I was told that she was the only one there so nothing can be done because they were booked completely. Mind you this was the owner telling me a patron that I had to sleep in a dirty bed. She then brung me sheets to change it myself which is all I asked for in the first place. The fact that the bed was not properly cleaned prior to my arrival is disturbing. How many people assume they are sleeping on clean beds just because the sheets appear clean. The bathroom door did not close because the latch was stuck in the door. Their customer service is horrible. I was there for a funeral and just simply wanted to rest after traveling six hours but there was no way I was sleeping on a bed like that.

Roaches, roaches and more roaches. The property was filthy. Dog poop stacked outside hair all over the floor like it hasn't been cleaned and roaches everywhere. I let the guy know at the front desk and he tried to move me into two other rooms which both had roaches, I made sure to catch some in napkins for proof but even after seeing the dead roaches he questioned me about roaches being in the third room when it's clearly dead roaches in the tissues. Never go here unless you have no other choice.

Entire lobby smelled of heavy marjauan uses. Needed handicapt room,( which was in the booking) when I checked in they said they had over booked and had not rooms. When they did finally get a handicapt room, it was right by the front desk, which would have been great if it wasn't for the massive gap on the side of the door that looked directly into the main hallway. The door know to the bathroom was broken, floors were dirty. Handicapt parking was conveniented to 10min parking, with the lines still on the pavement, but the signs switched. Overall this Red Roof doesn't match the quantity of other ones and it's room pictures are not representative of the rooms.

Floor was visibly dirty, and sheets and cigarette burns. Other than that everything looked clean and the staff was nice!

First, the bathroom in the room was dirty. It appeared that the floor was swept in a pile, but not swept up, which included a piece of eye lashed and a dead roach. Second, the bathroom was filthy. The microwave, should have been through in the trash. The next day, they bought in a brand new microwave. That let's you know how nasty the microwave was. I know this wasn't the Taj Maj Hall, but clean is clean. I did take pictures and complained to the manager at check out, that the first I saw him. The very inexperienced you boy at the counter had a bad attitude. He worked the counter everyday of my stay. The manager try to excuse his behavior, but that was not justified nor excusable.

Cheap hotels are always a crapshoot. Young, surly desk clerk, building doors didn’t lock, room was bare minimum but clean and moderately comfortable. Every blade of grass has been paved over on the property. Perfectly adequate place to sleep if that’s what you need it for.

The bathroom was dirty, the sheets were dirty, very noisy, coach roaches and the tv had horrible reception.

The sheets had stains on them paint was coming off the ceiling and the walls were dirty.

It was good

Friendly and clean

There was vomit and dirt in the hallways there were bugs near the beds and unidentified stains all over the mattress and sheets.

There might be an issue with the water flow in the shower.

The only good thing was a the shower was clean. Beds are incredibly uncomfortable. You can feel every spring and the squeak every time you move. Breakfast was stale and no variety. Towels and even toilet paper had a foul chemical smell. And you can hear every door open and close and it echoes through your room.

Just terrible- bed terrible, room dirty- broken walls/gross marks on walls, tv broken, fan in bathroom turned on and off every 15 mins- we got no sleep

No body from the hotel called me. When i reached the hotel with my kids around 2:30, they said that they don't have a room for me as I was too late to check in. I had already paid upfront for my room, and they didn't even have the courtesy to call before giving away my room. I think it was overbooked, and they got better price, so it was easy to cancel my booking. NEVER AGAIN!!

I knew this was a lower rated hotel but even if I stay in a cheap hotel the room is usually clean. This was not the case. This room had piles of what I could only hopefully assume was pink and white powdered soap in EVERY corner, against every surface, on the bed, in the bathroom, and around the fridge. I pulled up the layers of sheets to check the mattress and although I didn't see any bedbugs, the mattress was ALL SORTS of stained with brown splotches and cigarette burn holes. There was a woman's razor left in the shower, and I don't normally check the toilet but something was telling me to, so I lifted the lid to the tank and there was a bottle of KY jelly floating in the water. There was also a very weak spot in the floor in front of the window about 10 inches in diameter, as of there was a hole under the flooring. And strangely the front casing and handle to the microwave was missing. The beds had very little give and the pillows were flat. The room did look to be newly updated with new furniture, new TV, new floor and new bathroom fixtures/tile. So that was nice. And breakfast included a waffle maker, a coffee machine, dry cereal (couldn't find any milk), bread for toast and little muffins. So a warm waffle was good for breakfast. I didn't bother telling the man at front desk about the room because I feel like other rooms would be the same quality. I took pictures of everything but it's not letting me upload them here.

We stayed one night and there were roaches coming out of the walls. We had to sleep with the lights on to keep them out of our clothes and off the furniture.

The desk person was pleasant, however...

The desk clerk that was there in the morning was not very nice not a good attitude

After booking room on hotels .com arrived at the hotel was told everyone going to be in the room had to give their ID why. Then was told had to give a $50 deposit.

Bathroom had mildew. Front door was open alot of traffic unable to hear staff.

Stayed for a softball tournament was very clean and wuiet

It’s an old building that’s been heavily used…banged up fridge (but it kept our food cold), door that scratches the floor and is hard to shut, stains that don’t come out (but it’s been cleaned). It looks rough on the outside and inside, but if you can get past that, it’s a safe, inexpensive place to stay for a night especially if traveling with a pet. The parking lot is well lit so I felt better that our car was safe. Room was clean, although it did smell like it used to be a smoking room. AC worked great. Breakfast wasn’t much, but they had coffee, OJ, toast and cereal. It was enough. I would stay there again if I was on a budget.

The 1st room we checked into had unattached toilet seat and broken sink, we changed to a different room which had sewage water seeping into the room and finally checked into a third room which was just dirty. There is only one staff and he was not helpful nor pleasant through the process.

The outside door wasn't attached & it BANGED everytime one would enter. Our room 212 door was so hard to open at 1 point I couldn't get in. Front Desk young man wouldn't speak up so I could hear even after I told him II'm deaf in 1 ear. Only 3 things to choose at breakfast. Bathroom floor & tub were dirty. Never will I stay there again! Never!

Had to change room 2 times. First room had a dirty bed second room door was broke . The breakfast was only cereal and waffles. There was one waffle maker and there was a line to use

The Room was filthy, filled with bugs and mold.Several guests complaining about their rooms.

Olive Garden was right next door.

Best

Not handicapped accessible, bad parking

The hotel was extremely dirty and unsafe. I was hoping because of the area we would be fine but I was clearly mistaken. There was blood stains on the walls everywhere. The shower had black specks and hair all over the walls. Even the wash rags were unclean. The headboard looked greasy. I tried my best to disinfect the entire room but was terribly uncomfortable. Many sketchy people were coming in and out of the hotel. Thank goodness I only was staying for one night or else I would have left. I would never come back. I’ve never had so many complaints for one hotel and would never return. Also, I didn’t see any continental breakfast. I would have never eaten anyways since it was just a dirty place with a weird smell.