Motel 6 Richmond, VA - I-64 West

Nothing I did not get the room I paid and reserved I was forced to stay in a room that was horrible and not what I paid for I want a refund

This hotel canceled my reservation without calling or emailing because they were overbooked. I showed up tired and far away from home thinking I had a place to stay. And as if that's not enough, the hotel was still advertising rooms on hotels.com for the same night they canceled. What is the point of having a "reservation" that's not really a reservation? Do not book this hotel!!

Would not stsy there if they paid me.

Clean room and staff was accommodating

The property should be condemned

Mean staff

I’ve been to this property on different occasions and they are very exceptional

I booked in February and got the trip insurance and the motel gave out rooms away. After we called 4 days before and said we would be coming in late and they said ok. Got there late and they left us stranded. The manager ghost me. Not a great place to count on!!

Front desk rep was very nice and friendly. Property needs to be updated.

The staff and very quite N/A

A bare room,terrible mattress,no tv,hallway carpet so filthy you couldn’t see color of carpet,luggage carts broken apart left in hallway, elevator floor was dirty , pet smells were discusting,lobby area not welcoming, bare light bulbs with no shade. Sorry I took my wife into this motel Never again

I

The hotel was dirty and the room was dirty, especially the bathroom

Nothing In spite of my confirmation, I was told that there wasn't a double room available. The staff attempted to put my friend and I in a single room that was small already and put another bed in there. When I saw the room, how the hotel smelled like the dogs that were going in and out of the hotel, and how stained the carpets were in the hallway, I had them cancel my reservation and went to another hotel. I'll never book at a Motel 6 ever again, and maybe not Booking.com either.

Busy weekend in area. They tried to turn us away even though we had a reservation because they were overbooked and suggested the other area hotels which were also fully booked. Said they called, but did not leave a message. They did give us a room in the end.

The staff is ok air conditioning is alright my girl cleans the room herself she’s just like that

Don’t stay here save your money. One of the worst run properties I’ve ever seen. Lots of crime and filth go somewhere else !!! No joke

Quiet, nice people that work there. Definitely will return if I needed too

Level i was on was quite Staff was friendly very professnal

Nothing As soon as I walked into the room I saw Cockroaches crawling all over the floor.

Ok

Booked room, get there and the staff didnt know who was in what room or what was goin on. In the end there were no rooms avaliable, wasted my time.

The staff was courteous

Staff was courteous

Unsafe and room infested with roaches.

Wasn’t nothing right about this place and nothing works. The halls and stairwell stinks the elevator didn’t work. The staff was confused and lost about my reservation. Guest were about to fight each other guest stoking ppl food. I was in a suite with a kitchenette they had no pots or pans no utensils no cups or anything for you to cook with. Front desk was rude or blissful when you stated these things to them also didn’t accommodate any of above problems. They said the room was clean but it had a strong odor of urine and something else coming from the comforter. I cut on the microwave on 30 secs to check n test it and it almost blew up I open the door it’s fully exposed metal. One of the worst places ever please don’t waste your money or time there!

Nasty

location The internet service is always down, the bed is broken, the tv goes in and out, staff is rude and speaks disrespectfully. Concerns are blown off and not addressed. Add states coffee maker in the rooms, no coffee maker, no coffee available in the lobby. Add is extremely misleading.

Staff is rude and clientel bully other clients. Too many pitbulls and dangerous dogs. Only allowed to get toilet paper if needed monday wed and fridays. Have to take out our own trash. No maid service available.

Didn't see any breakfast and none was mentioned by staff. Condition of the sheets / blankets, curtains, no new linens each day, not all light bulbs working, not enough linens provided initially

The worst experience there was a error on the hotel part my husband was kicked out the hotel by a rude employee who had there wrong information because he was paid up for 3more days and the employee called the police stating my husband hadn’t paid for the day. After the employee named Kevon realized he was wrong he still had my husband removed from motel, I called to clear up mistake employee refused to give me his names and hung up the phone on me 3 times. This Motel is so unprofessional the employee was poorly dressed rude will never stay here again. I tired to called cooperate office no answer to number no way to reach anyone will be contacting a lawyer in this matter

The staff was really nice: the desk personnel, the maintenance man and the housekeeping lady. What amenities?

Amber was really nice and all the staff. Great stay overall.

It was average

Great staff and amazing Service. Amber at front desk is an Angel

The people are very hospitable

Bed was clean although 1 mattress felt like it had a hole in it.

The condition of the building. Door lock was broken for the room. Cigarette burns on the blanket for the bed. Trash in stairwell.

Great staff. Safe space. Great value

Place was filthy and roach infested with holes in the walls

Kept very clean and well maintained Loved everything

The staff was friendly and very accommodating, especially Amber at the front desk! The room was very nice and better than expected. The location is clean, has a nice laundry room and is close to a lot of restaurants. I would stay here again.

I didn't have a kitchen I wanted one

I’ve stayed at ur hotel recently in different occasions, the receptionist was rude and with an attitude , no soup to take a shower , at one point I left the key inside the room and he told me that they didn’t have more keys to let me in and the last time there were no tv at the room. Terrible experience . Won’t come back .

Staff

Staff courteous. Serviceable and helpful. Security was the watch word. Making sure belongings are not tampered into. Could do with a conventional breakfast. Something small to start the day. Thank you housekeeping for clean linen

Room had roaches no tv no blankets and that gay ass big burly boy of an employee was unprofessional dressed liked he just rolled out the bed. Pajamas dirty wit bleach stains crocs no socks. They stealing money overcharging for rooms

I’ve been in this room for a week with no heat keep getting the run around I would like a refund or a free night I pay my hard earned money and I’m homeless I expect heat in my room an not lies about getting it fixed I’ve asked to change rooms and everyday I’m bsd

They didn't give me the kitchen I asked for

Staff was good

Ok

It’s ok

Nothing The Smell the entire environment

It was good

I cancel soon as I got there and checked in it was nasty they gave me a room and it wasnt clean and people was out front arguing! They said they will make sure I get my refund and I haven't got no email yet about it.

Bugs, water coming from under floor making floor wet. Not exactly professional.

Room was not great. Found 2 cockroaches. The people that worked there are extremely nice. Get what you paid for I guess.

Friendly staff, quiet rooms.

Disappointing stay. There were visible burn marks on the curtains and bed cover. The sheets didn’t seem clean at all, and the bathroom only had one very small soap.Needs better cleaning and maintenance.

Absolutely nothing this place is gross The room I paid for was y clean or available. The room I was given was so visibly dirty we just left. There was pubes on the toilet. Cigarette burns all over the bed. Dirt gathered up in the corners hand printed on the mirrors. Sticky God knows what on the counter tops. It was terrible

A lot of roaches smh I couldn’t stay. They were all over smh no need to ask to change room. SMH you get what you get. Just way different than b4.

Everything was awesome great visit

Clean room but toilet was clog and room key only works a few times. Great place will stay there again

They need to step up the cleanliness of the hallways, lobby etc.

Cool

They had hella roaches !!!

Poperty in the middle of renovations. All new mattresses and dresser/desks. At the time of stay only ice available was at front lobby. Decent free breakfast options-nothing special.

Good

Experience terrible.

Just washcloths and towels weren't very clean but nice.

and iron/ironing board. However. it did have a microwave and a fridge.

Facility is in need of a major renovation.

Kids playing on hallway without parents responsibility

It was all good

It was disgusting cockroaches everywhere. When we were checking in the lady at the desk never even looked up at us. Talking on the phone very rudely to someone. Should have known as soon as I opened the door and smell the bug spray it was not going to be a good night. Most disgusting place I've ever stayed

Check in staff was very unfriendly. I was overcharged.

Roaches

Booked a kitchenette and the only thing that came in it was a full size refrigerator and a microwave. No stove or anything as advertised in the booking. Then I saw a roach crawling near the bathroom door on the first night of my two night stay. I would not recommend staying here if you have the funds to stay somewhere else. This place is only if you're broke and have no other options.

Place has bugs, full of cigarette smells, door key is awful, had to slam my door open and shut. The staff were so sweet! Expedia lied about the rooms! I had asked for a kitchenette and they don’t even offer a kitchenette yet. Expedia showed pictures that said they, the man discounted my stay at the front desk.

The general manager Lamar was very helpfu,l polite, and very professional. I would visit again

Homeless people living in woods near parking lot.

N/A

Roaches in the rooms no type of cooking stuff. The internet does not work and cable sucks they don’t do nothing to fix the internet in the rooms either I will never return

It was good had no trouble or issues it was nice

The motel had a terrible smell to it. The hallways were dirty and had trash on the floors. The first room I was given had roaches in it. The second one didnt have roaches but still had a smell to it.

The blankets had cigarette burns, blood on the bathroom floor, roaches, water damage every where,

It’s been OK and it was close to my job

Too many roaches and they didn’t change the pillow covers that’s about it

It is a good place to go if u want some time for ur self and ur partner

horrible

The room was terrible. Microwave looked like fireworks had gone off inside. The room had a musty smell. The carpet in the hall way looked like it should have been changed years ago. I was on the third floor and the elevator was broken. I left the same day I checked in.

To take trash out more convenient

Service here is bad the worst hotel that I’ve been in my 25 years of traveling have a tv that hasn’t been programmed in more than a month that I’ve stayed here but it’s the not to cheap but cheaper one I could find

The hallways are heabily stained,and smell like an old ashtray. There are no amenities in the lobby or anything in the rooms.

We did not stay. We could not stay. It was the nastiest nightmare I had ever been in. You could not tell what color the hall carpet used to be. When we got to our room, there was a roach that crawled across the floor. The cigarette smoke smell just inside the door to go down the hall would knock you down. I have no idea how this place ever got an 8 rating.

I will never ever stayed again in this hotel in future

Stain bed covers

Okay

We could not stay and left for home

The sink faucet was broken. The toilet was broken. The bathroom door wouldn't close and we had to use a litter box to shut the door to use the bathroom. There was no smoke alarm and the security lock was broken. There were ants and roaches. We asked for toilet paper and they said they didn't have any, so we have to buy our own. I booked a non smoking room and they put us in a smoking room with a little sign on the front of the room saying it was a smoking room. We asked to move rooms and the lady at the front lied to my face and told me it was a non smoking room and that she couldn't do anything about previous people smoking in the rooms. The staff does the absolute bare minimum and the only time anyone came to fix the broken things was the day before we were leaving. Oh, there were stains on the blankets and so much dust in the room that I had to use my rescue inhaler twice a night. There was mold in the tub and under the shower head. Old food stains and roach feces on the wall. The curtains were so dusty I don't think they were ever washed. The carpet in the halls were covered in old stains and they smelled like trash and flies were buzzing around. It's either lazy housekeepers or not enough staff to keep things clean. The first day we checked it, there was some guy walking laps around the building talking to himself and arguing at people. I think he was high something, but it didn't make me feel very safe, especially when there was no security lock. Lots of noisy tenants.

Dirty roaches bad

Great staff and the room was clean

I didn't really feel comfortable with people asking me about drugs and other things. Some of the staff was really nice and others had a bad attitude. I personally don't want to go back.

I contacted Expedia and am still awaiting my full refund but they did offer me my one key cash back that I used. This Motel is the roach motel and horrible. Please do not stay here.

The one reason I will stay there ever not cause of the motel,but for one staff she is the supervisor she’s amazing I wish I can remember her name and how to spell it.But overall the motel was a mess the house keeper try there best to keep it clean but the property manager need to put some money in that place and get it fix.Its really a shame how I even emailed the property manager/management and never got a response and it’s been a week ago I checked in on 4/10 I sent an email on 4/11 and now it’s 4/24 and never got a reply back. I see that people go into business ONLY for the money but never for both (customer service) how rude!!!

I had to use my clothes wrapped up in a sheet as a pillow as each day the front desk told me they had no more pillows. Worst stay ever.

Wouldn’t stay again

I DID NOT GET MUCH SLEEP PEOPLE WERE LOUD ABOVE MY ROOM AND IN THE HALL SCREAMING I JUST GET THOUGH TRAVELING 15 HOURS JUST GET NO SLEEP.

Even with a hotels.com reservation and confirmation, when we arrived we were told there was not a room available.

Just staff

When we check in and went to our room we didn’t have any pillows so my husband called the front desk and asked for pillows they gave us new ones

This has been a nice quiet stay, no issues, staff has been very nice and helpful.

Has a stove

Had a stove

It was an ok stay

Cockroach infested room

Worst experience no heat no towels

Never once received a room cleaning, fresh towel or toilet paper had no heat at all, and was woken up to police bc I over slept br 30 min. Awful

Comfortable - heat didn’t work nor did I get a towel the entire trip. Would like a free night

Front desk was not the best. Hallways dirty. Carpet looks like it hasn't been cleaned in weeks. Hair in the bathroom sink and shower.

What can I say? The hotel, as soon as we walked in I saw the sink, the two eyes for cooking, and the refrigerator in the table in the corner. Then you look at the bed, the bed is leaning on one side. All of the outlets in the room we're hanging from the walls, I went in the bathroom to take a shower, and drop my clothes on the floor to get in the shower and the vent in the bathroom was black and nasty. Look like it hadn't been cleaned in years. Later on, I went in the bathroom to go use the restroom and I saw a roach - not even a baby roach it was a pregnant roach and it was huge! It was running in between the walls in which I would not be able to reach it! When I made my dinner I made sure that I had to put a top or cover up my steak that I made and make sure that I closed all containers, pick my book bag up off the floor clothes every zipper and that made sure there was no way that any roaches could get inside of my backpack for me to carry anywhere else, because I was not going to have that problem. Long story short, I would never go to this hotel again, the money was not worth it and it would have to be a last resort for me. Miss Nancy at the front desk, she was amazing with me, and she accommodated me, no questions asked so I am very grateful for her! That's about it... you guys need pest control badly!

The young woman at the desk was very friendly and very helpful in finding the room that we needed and special accommodations.

Great place

I appreciate my stay because i was blessed to have a chance to stay there an i appreciate those involved to the fullest.

Great stay I will be back to stay again

Dirtiest hotel room I’ve ever stayed in. Had to switch to another hotel for the rest of our stay

The mattresses in my room and in my son's room were ancient & gave no support. Every lighting fixture that accommodated more than one bulb had ONLY 1 bulb. There was no soap with which to shower. The air vent above the shower was filthy and I found a live roach between the bed and the night stand. The hallways were littered and the elevator car interior panels were beaten and broken. We had reserved two rooms for 3 nights. we could only stand one night efore checking out.

Bed bugs...stay away

Folks were smoking in the hallways. There were roaches in the rooms. My commode had ducktape around the bottom of it..yes, ducktape. Holes behind the bathroom door had been patched and not painted after the patching was done. Ducktape over something above the shower. The shower head dripped all night long after using. Carpets in the hallways were dirty and stained. Noone even vacuumed the carpets. Staff seemed like they didn't even want to be there. It was just terrible. Not a good place to stay at all.

I enjoy my stay every time

I found roaches in the bathroom at night

bed was fine, bugs all over the room. woken up by smell of pest spray, bathroom had a roach and fly.

We didn't stay, they're suppose to refund our money and still haven't received. Very dirty, needs to be condemned, smells awful, roaches, trash through hallways, holes everywhere, toilet seat fell completely off, tv didnt work and it reminded me of a big trap house. The employees live in the motel, the maintenance man came behind us with a screw gun asking if we needed help in our room knowing the locks on the doors don't work because it pushed right open. I have never felt so unsafe and disgusted in my life. The woman at the front desk had an attitude as soon as we walked in and it got even worst when we came back down to give her a long list of reasons why we didn't want to stay. Very unprofessional, very unsafe, very dirty and needs to be shut down immediately.

Staff is excellent

Very nice staff

Excellent choice

Very nice and comfortable

Highly recommended, great location and quiet surroundings

Staff was very friendly

Staff was very professional and helpful.

Very convenient for dining options nearby.

No good

Upon entering the new room, I was met again by another roach on the ground. At this point, I was done moving my things and didn't feel like dealing with the front desk, so I just killed it and moved on. Luckily, there was not another roach in sight for the rest of my time there. But the conditions of this lobby are abysmal. All the hallways are super hot and smell like smoke. Even the nonsmoking rooms smell intensely of smoke because they put their smoking rooms right beside nonsmoking rooms. One day, as I was leaving to go to the amusement park as, I was entering the lobby. I was met with a wall of bugs flying around, and I had to swat my way through the lobby while the employees watched me. On top of that I was almost walked in on twice. Luckily, I used the door stop, or else I would have been walked in on while I was sleeping. I ended up checking out early due to the hotel and room conditions.

Disgusting room that smelled like old cigarettes and made me feel like i was gonna come back with bed bugs. Literal holes in the walls in thr hallways, what looked like blood stains on the carpet in the hallway. We didnnt even stay, ee checked out immediately and went elsewhere.

Expedia promised be a certain type room that was not available when I arrived. Instead I was directed to see if another room that may or may not have someone in it was good enough. Since it was late at night and I needed a place to sleep, but it was barely clean and looked to be under repairs with no fixtures over the lightbulbs above the bed and splotches on the wall.

Customer service is Amazing

I liked the location but there were no ice buckets.. no extra clean small trash bags at the front desk so i could even use one to get ice.. the carpet in the hallway was seriously gross and the poor front desk person was had to work in a building with no AC.. only the rooms had it

Non smoking rooms smell like smoke. Staff is super nice and friendly.

Roaches and flies

The room was okay just not enough outlets for my phone.

Bad smell dog noise all night , bed terrible not recommend

The elevator and rooms were in terrible condition. There were holes in the walls stuffed with tissue. The bathroom was in terrible condition with holes in the ceiling. The AC unit was dirty and had gaps all around it. Ants were in the room. The room smelled like smoke even though it was a non smoking room. The security latch was broken on the door.

Affordable

Didn’t know there was a difference between studio 6 and motel 6. There wasn’t any pot etc in the motel 6. I was only told just studio6 only has that.

The room was dirty, had a hard time getting the door to open, bathroom door wouldn't latch closed. Stayed 3 nights, no one changed the trash, or gave us fresh bedding. there was a gap around the front door, you could see right out. The worst part was the BUGS.

Facilities are clearly old and the signs of the age are everywhere. The place is really well located and the staff is super helpful and compensate the aged location. Frankly is a good place to stay for a reasonable price.

Got to the room at 5pm check in was at 3 so the room SHOULD have been ready to go, but I walk into the room and it’s filthy beds not made, trash still in the room, etc. I was told to ask the housekeeper if they could clean it they spoke no English so I used my translator to ask told her the lady at front desk told me to ask if she could come clean the room I was checking into she said “I’m sorry but to be honest our schedule is over, so we can’t” I went back to the desk and informed the lady what the housekeeper said. They ended up finding a new room to put me in. Didn’t offer any type of reimbursement for the money I already paid. After the hassle with getting checked in, we got woken up at 1am to 3 people opening the room door they were given a key to the room I’m guessing the system didn’t get updated to us getting switched to that room so they thought it was vacant. It did smell like smoke thru the entire motel which was posted as non smoking. But they had called me at 10:30 in the morning asking me to go ahead and pay for my room to keep my reservation because they were so busy and it was the weekend and if I didn’t pay already they would cancel my reservation so they knew I was coming so the room should have been done way prior to me getting there to check in. It was just stressful because I had just driven almost 5 hours with 3 kids and couldn’t even go to the room without any issues..then had people entering in the middle of the night. The front desk staff was helpful

I literally stayed at this hotel for 2 hours before I left. I got in the room and it had a ton of bugs

On Monday, we weren't bothered. Tues a different mgr came to the rm and said the music was too loud. Which it wasn't. My husband and i turned the music off. Yesterday, Wednesday, the mgr that lives on the premises came to the rm twice. The first time she said it was another noise complaint. Mind you, my husband and i were leaving everyday and coming back in the evenings. So on Wednesday the second time she came back she had the police with her saying that we needed to leave. We were out all day yesterday and when we got back in, i went straight to sleep, my husband was watching tv. The phone kept ringing during our whole stay. When we questioned why, she stated that it was another noise complaint. How do you get another noise complaint in less than 5 min? I will NEVER go back there. I want my money back at this point. I paid too much to have my stay to be chaos for no reason.

Nothing ppl were talking loud the manger had a attitude it was nasty had roaches

Nothing worked in my room they gave me a cheaper room then i paid for and it was filthy the staff is extremely rude

Property is worn out. Fitted sheets did not fit. Cables falling of wall. Creatures who come out at night from shower drain.

Too many roaches and ants in my room

It was supposed to be decent, but boy was the room dirty, with holes in the doors. The toilet had poop from someone using it before. Toothpaste stains everywhere. Room smelled like cigarettes. Only bedsheets were partially clean with plenty of stains. There were no blankets. Had to ask for some from the front desk. The ones the gave us had cigarette stains and stains from spills on them and smelled. Elevator was in terrible shape. Front desk receptionist smelled like weed. In the middle of the night something bit my son's arm and we took our stuff and moved out of there at 2 AM, got refund. Stay away. I wish I could attach the pics I took.

It is in really bad disrepair and needs immediate attention! The staff does a great job under these conditions!

Perfectly fine place, although I suspect not for everyone: I think the location is used by families who are in transition, and I was one of very few people staying for only a few nights. Doesn't concern me, as the price was right plus the location

Bedbugs. Stove didn’t work in the kitchenette. Bathroom door was off henges. Had to wait 3 hours to check in because room was not ready. Only one way in and out. Tons of people loitering outside. Only pro is the price and staying in the same room with new reservations for extensions.

Staff were friendly and helpful.

One word…bedbugs

Oldbrun down motel

Terrible

it’s more like a housing project than a motel. Dirty, staff is rude. very loud at night.Definitely do not recommend this location.