Holiday Inn Express Richmond - Midtown by IHG

The breakfast was excellent; however, the noise level was loud during the day because of remodeling being done. The check-in person was not helpful. Parking was excellent.

Very good

Clean room; no coffee machine.

Very good

Best Holiday Inn that I ever stayed at.

Good

check in and breakfast

Exceptional

Very good

Very good

I never got to check in the front desk staff fell asleep and never checked me in I never got to check in the front desk staff fell asleep and never checked me

I was traveling from Roanoke and I got there at 11 and I asked if I could check in early. The receptionist said yes at 1. I was ok with that and she even recommended where to go for lunch. She did an excellent job and was very helpful and friendly. The breakfast was great as well. The room was great.

.

No complaints at all

Was great, would stay again if at Richmond

Good

Everything was okay. Staff was friendly. Hotel is a bit on the older side, but convenient for the location

Superb

Exceptional

Good

Robbed us of our money and charged us twice. Really disrespectful

Robbed us of our money and charged us twice. Really disrespectful

Centrally located, convenient breakfast and parking. Elevators were not functioning properly and they charge for parking

Very good

Not much. The elevator did not work upon our arrival. There was a $7 charge to parl the car in an open lot!!! NO coffee machine in the room. Breakfast was weak.

Not much. The elevator did not work upon our arrival. There was a $7 charge to parl the car in an open lot!!! NO coffee machine in the room. Breakfast was weak.

Hidden parking fee was unnecessary

The hotel was pretty good. When I was there they never refreshed my hotel room. I was staying there for two nights and room service didn’t come in and refreshed my hotel room.

Had a great time, and staff was awesome. Checked into a room with a bunch of noise coming through the wall from the neighboring room. The folks at the front desk didn't hesitate to put me in a different room and everything was great. Breakfast was good, they have 24/7 coffee in the lobby, game room, and outdoor cornhole boards. Was a great experience all around

Everything is great for the value . It's not the Waldorf but very good. Can't wait t o go back . Oh breakfast good Nice gym and great restaurant down the block Like I said its perfect for the right clientele

Everything is great for the value . It's not the Waldorf but very good. Can't wait t o go back . Oh breakfast good Nice gym and great restaurant down the block Like I said its perfect for the right clientele

Too close to the intersection. Heard vehicles most of the evening

Good breakfast Room phone didn't work

Too close to the intersection. Heard vehicles most of the evening

Exceptional

Nice, clean hotel that I have stayed at many times in the past. NEW RULE....they charge 7 bucks a night to park your car now!

Had an amazing sleep! Bed super comfortable. Staff was friendly.

Everything felt very clean and new. Rooms were spacious and beds were very comfortable. Nice large fitness center and a most amazing game area with pool table, large tv's with bean bag chairs and other fun activities which I have never seen in a hotel before! Breakfast was very good with many options. Staff was very friendly and professional. Location is walkable to many places to eat and shop.

Very good

Exceptional

A

Room phone didn't work

Wonderful staff and very comfortable beds.

Breakfast was good

Not a bad stay at all. The room was clean, the staff was nice, ample parking, and a short walk to the Willow Lawn Shopping Center. Very quiet area at night. The walls in the room are paper thin though, so if you are a light sleeper, bring earplugs.

The hotel was clean and tidy and the breakfast was expansive and tasty. They only offer "do no disturb" signs for door hangers but nothing to ask for a cleaning so our room wasn't cleaned the entire time despite our being away for most of the day each day.

Plenty parking

Bad

Hotel was clean and looked nice. Beds are comfortable. Breakfast choices are good. Parking is easy. It is located on a busy road so be prepared for some traffic noise.

Very good

The hotel was clean and very quiet. Slept very well.

Sink stopper and bathroom outlet didn't work. Staff excellent. Very convenient location

Stay was great. Beds were comfortable. It was clean. Breakfast was great.

Nicole at the front desk was amazing! She’s the perfect example of what differentiates “customer service” from true hospitality!

Nicole at the front desk was amazing! She’s the perfect example of what differentiates “customer service” from true hospitality!

Exceptional

Very good

Very good

Convenient location is what drew us to the hotel late arrival. Check in was smooth and room comfortable. The manager Tracy is very kind and quickly took care of a little mixup. We will def be back.

The front desk staff was kind and helpful.

Clean, and quiet and great breakfast None

Clean, and quiet and great breakfast None

The room smelled good. Nice scent, good breakfast, nice gym, great staff, clean bathroom. The lack of a real curtain. The transparent one allowed too kuch sunlight in the morning while we were sleeping.

The room smelled good. Nice scent, good breakfast, nice gym, great staff, clean bathroom. The lack of a real curtain. The transparent one allowed too kuch sunlight in the morning while we were sleeping.

Nothing Bugs in room

Nothing Bugs in room

Property seemed fairly new. Very clean. Breakfast had a good variety. Seemed to be in a very noisy neighborhood for barking dogs and traffic, even for early Sunday morning.

We only stayed for one night and it wasn’t a bad experience.

Room was very clean and spacious. Staff was very courteous. The full breakfast was delicious.

Nothing negative to say

Nice room, great breakfast Nothing negative to say

Very nice hotel. Free breakfast and nice lobby.

Clean and easily accessible. A bit noisy from other patrons.

Clean and easily accessible. A bit noisy from other patrons.

Clean room, friendly staff

meticulously clean

Room a little banged up and just pained over. But I always enjoy my stay. Would love if water was available in the lobby to fill water bottles

We chose this hotel due to its proximity to relatives we were visiting. The staff was competent, our room quiet and comfortable, and the breakfast was good (albeit lacking in healthy options). One hassle worth noting was one of the two elevators for the 8-story hotel was non-functional during our three night stay. This proved to be a major inconvenience at during the morning hours when guests were trying to get to breakfast, return from breakfast, and/or leave. Wait time for an elevator was ten minutes some mornings. My 70-year-old husband was able to get a luggage rack to our floor, but chose to use the stairs instead, which took three trips to the car. In my opinion, management should compensate guests. This hotel was also not ecologically-minded. There were no recycling bins and their kitchen used paper plates, plastic cutlery, and disposable cups. We will stay elsewhere in the future.

My new stopover location in Richmond. Great breakfast, very clean, comfortable rooms. Excellent location and value. Looking forward to staying there again!!

Room was clean, front desk staff friendly, breakfast acceptable, have stayed here before when visiting the area.

Breakfast was great room was very nice

It was clean I didn’t have any complaints

The TV channels advertised did not work. Understaffed. A long line at 9 o’clock (The female working the front desk was awesome) The steps lead to outside?

The price. The stairs leads to outside. And only 1 elevator was working. The ice machines need signage by the elevator so we don’t have to walk up and down the hallway looking for it.

Elevators constantly not working over and over

The room was clean and the staff was super friendly. But the noise from the other rooms was unbearable. We didn’t get much sleep and unfortunately even the staff couldn’t get them to quiet down.

One elevator was broken.

Day one they couldn’t find my reservation was all over the place and got tossed from one desk clerk to the next. Upon check-in, I overlooked the room the couch had a rip in it the light fixtures, desk was dusty.

The only thing I liked was the location. Close to the hwy and downtown walkable mall and shops I feel duped. I paid $1000 for 3 nights. Booked this hotel on booking.com Requested 2 queen beds, got a king instead. Sinking bed, not firm. The desk did not greet us, never offered any complimentary water. Room located behind the elevators. The door is heavy to open— which was impressive. The room was tiny. Shower not working… water flowed outside of the standing shower. Water stains on the ceiling. No metal cover on the sprinklers. No exhaust fan in the bathroom, so if a guest did number 2, the whole room stank.. windows do not open. The blinds made of cheap plastic, the edges taped with scotch tape. Since no water in shower, plenty in sink, so took a sponge bath with face towels for 3 days. The floors are filthy, dusty, my socks may have cleaned it.. The staff were super rude, the attitude towards guests, their tone of voice. From signing in, to signing out.. the staff was rude, rude and rude. Sign in person never greeted us, no smile.Introduced herself though, Did not offer complimentary water. Second day, I needed to tell them about having no water coming in the shower, nobody attending the desk. Cleaning staff walking past me but nobody bothering to greet, just a scowl look on their faces. Third day, a guy was attending the desk, I told him of my complaints, he just brushed it off. Don’t stay in room 200. Though he did give me fresh towels. Fourth and final day: check out time, no staff attending. A latina passed by telling me that staff maybe in the bathroom. Finally the person with red hair and ponytail young lady came, no smile, no good morning, just a “ mood off” look on her face. Told me to put the door cards in the slot on the desk, i asked for a copy of my receipt, she said since I booked through booking.com, they will send me a copy in my email—- well I am still waiting nothing as of yet! I just told her,” I hope I don’t get billed for another day.” She retorted, “ why would you get billed, I just closed you out “. I was so shocked.

plenty of parking but area didn't look the best to leave car. No problem was encountered though.

Only one elevator was working and at times it took me around 5-8 minutes to get on! Elevator was packed and everyone was complaining. Frustrating especially since your rate for my stay was $350 which is pretty steep.

Noisy neighbor

Breakfast was great room was clean and comfortable Great location Nothing

Clean and modern. Safe area. Close to restaurants and shops. Convenient drive to downtown. Only annoyance was one of the two elevators being out of service.

Clean room, courteous staff, good breakfast

It was very clean and quiet

The quietness and the cleanliness

Twice room was not cleaned. Staff overall were not helpful. Manager seemed unconcerned about elevator not working.

Really good and more than I expected Tried to get tea. Wasn’t any hot water available and only 2 tea choices, black and green…herbal would have been nice

Shops nearby within walking distant.

We love staying here because it is close to anywhere we want to go!

We love staying here because it is close to anywhere we want to go!

The inside of the building was very nice! My room was clean and comfortable. The parkinglot was hard to navigate and it was difficult to tell from the side entrance where the front was located. I also needed a spoon to eat my macaroni and cheese and there was none to be found.

Great staff, nice rooms, delicious food

Great staff, nice rooms, delicious food

The bed was super comfortable, the rooms were clean and nice. Good Breakfast options.

YES

YES

Clean hotel and quiet - thank you for a restful night and delicious breakfast!

Clean hotel and quiet - thank you for a restful night and delicious breakfast!

Everything was awesome! We stayed here for 1 night to enjoy the time in Richmond for my daughter’s 9th birthday. Staff was great especially Nichole, one of the front door employees. She was awesome and very helpful especially when she found out it was my daughters birthday!

Everything was awesome! We stayed here for 1 night to enjoy the time in Richmond for my daughter’s 9th birthday. Staff was great especially Nichole, one of the front door employees. She was awesome and very helpful especially when she found out it was my daughters birthday!

The room was a good size, fairly clean but had tape on the floor. Not sure what that was about. Breakfast was fair.

The room was a good size, fairly clean but had tape on the floor. Not sure what that was about. Breakfast was fair.

I was unable to make my trip and did not stay.

I was unable to make my trip and did not stay.

Friendly people clean room beautiful hotel we enjoyed our stay

Friendly people clean room beautiful hotel we enjoyed our stay

Great staff, clean rooms, good breakfast

Great staff, clean rooms, good breakfast

Clean rooms, attentive night staff, breakfast phenomenal

Clean rooms, attentive night staff, breakfast phenomenal

Nice room

Nice room

Clean room Friendly and helpful staff

Clean room Friendly and helpful staff

Very good bed. Good variety of food for breakfast.

Very good bed. Good variety of food for breakfast.

We got woken at 8am by housekeeping that pissed me off since checkout wasn’t until 11. I have a 4yr old and he needed sleep. Room was decent corners of bathroom needed a scrub. Sheets were clean.

We got woken at 8am by housekeeping that pissed me off since checkout wasn’t until 11. I have a 4yr old and he needed sleep. Room was decent corners of bathroom needed a scrub. Sheets were clean.

The room was clean. I appreciated having the availability of coffee/tea at a dispenser at anytime.

The room was clean. I appreciated having the availability of coffee/tea at a dispenser at anytime.

Convenient and nice hotel

Convenient and nice hotel

It was ok

It was ok

The hotel room was very comfortable although there were some long hairs in the shower indicating it hadn’t actually been scrub down well. And the coffee pot which we used to make hot tea was incredibly noisy. I mean very noisy. If somebody were to use it while the neighbor was sleeping would likely draw their attention. It’s a great location if you’re staying in town to explore downtown new Bern.

The hotel room was very comfortable although there were some long hairs in the shower indicating it hadn’t actually been scrub down well. And the coffee pot which we used to make hot tea was incredibly noisy. I mean very noisy. If somebody were to use it while the neighbor was sleeping would likely draw their attention. It’s a great location if you’re staying in town to explore downtown new Bern.

Good location. Parking lot was well lit. Games and longing area downstairs was nice. Fast and easy checking and checkout. No Odor in hallways.

Good location. Parking lot was well lit. Games and longing area downstairs was nice. Fast and easy checking and checkout. No Odor in hallways.

JR at the check in desk was exceptionally courteous, professional and helpful.

JR at the check in desk was exceptionally courteous, professional and helpful.

The heating system just worked in extremes (too hot, too cold), and wouldn’t turn off. The pillows were really uncomfortable.

The heating system just worked in extremes (too hot, too cold), and wouldn’t turn off. The pillows were really uncomfortable.

An excellent experience. The front desk manager let us check into our room an hour early. The room was clean and was set up well. The beds were very comfortable and allowed us a good night's sleep. All of the staff were very pleasant and courteous. The location of this hotel was close to everything we wanted to visit. We will definitely stay here on future visits.

An excellent experience. The front desk manager let us check into our room an hour early. The room was clean and was set up well. The beds were very comfortable and allowed us a good night's sleep. All of the staff were very pleasant and courteous. The location of this hotel was close to everything we wanted to visit. We will definitely stay here on future visits.

We were there for shooting star field hockey tournament. Great location as our home base from the two locations. Room was clean, spacious. Breakfast was spot on and the game room was a hit with the teens.

We were there for shooting star field hockey tournament. Great location as our home base from the two locations. Room was clean, spacious. Breakfast was spot on and the game room was a hit with the teens.

Good all around!

Good all around!

Gym needs some assistance along with the elevators.

Gym needs some assistance along with the elevators.

Good

Good

Room was clean, great game room. Breakfast could've had better options

Room was clean, great game room. Breakfast could've had better options

Room was dirty, used socks and an empty can under bed. Tv didn’t work. Nasty.

Room was dirty, used socks and an empty can under bed. Tv didn’t work. Nasty.

Staff, Breakfast, Comfort and Cleanliness were great. Noise level is my only complaint. Overall was a good stay.

Staff, Breakfast, Comfort and Cleanliness were great. Noise level is my only complaint. Overall was a good stay.

The property was clean, quiet, had easy parking. Staff were friendly. No complaints.

The property was clean, quiet, had easy parking. Staff were friendly. No complaints.

However I could not help on an emrgency ask for ICE Pack for an injury part of the basic first aid kit you should have. When I requested fofr such a thing, the front desk said they dont carry such a thing

However I could not help on an emrgency ask for ICE Pack for an injury part of the basic first aid kit you should have. When I requested fofr such a thing, the front desk said they dont carry such a thing

Staff was extremely helpful. Room was clean. The morning breakfast was great. I enjoyed the gym as well.

Staff was extremely helpful. Room was clean. The morning breakfast was great. I enjoyed the gym as well.

Clean room and friendly service.

Clean room and friendly service.

Courteous staff and upgraded my room. Check in was quick and easy.

Courteous staff and upgraded my room. Check in was quick and easy.

Mo was wonderful when we arrived at check in. She was very helpful! The room was clean and well maintained.

Mo was wonderful when we arrived at check in. She was very helpful! The room was clean and well maintained.

I won't go back. Although I didn’t have the worst time. I paid too much for what I got. I was waiting in line for a while for someone to appear at the front desk. A line started to form. I had to wait every time I came down for a front desk associate. The room was spacious and the bed was clean, but the floors and bathroom was dirty. The breakfast was surprisingly good. The location is not walkable to much, but I had short drives to willow lawn and breweries in midtown. The last night I saw a roach in the bathroom. I won't come back and the prices should come for a place that doesn't have enough staff.

I won't go back. Although I didn’t have the worst time. I paid too much for what I got. I was waiting in line for a while for someone to appear at the front desk. A line started to form. I had to wait every time I came down for a front desk associate. The room was spacious and the bed was clean, but the floors and bathroom was dirty. The breakfast was surprisingly good. The location is not walkable to much, but I had short drives to willow lawn and breweries in midtown. The last night I saw a roach in the bathroom. I won't come back and the prices should come for a place that doesn't have enough staff.

staff was courteous, room looked clean (no carpet, which is a great plus!), but floor had spills, bathroom sink hair from shaving

staff was courteous, room looked clean (no carpet, which is a great plus!), but floor had spills, bathroom sink hair from shaving

Staff was wonderful. Room clean & comfortable. Sink area tiny when needing space for toiletries, skincare, makeup, hair - no additional mirror or nigh light in there. Parking lot had an area for charging electric vehicles and there was a rather large group of males hanging out there, smoking and chatting. Not sure if they were guests but didn’t feel comfortable parking there at night so I opted to take a points reserved parking spot because safety trumped points IMO. Breakfast was good, plenty of options which was nice. Overall 4 stars.

Staff was wonderful. Room clean & comfortable. Sink area tiny when needing space for toiletries, skincare, makeup, hair - no additional mirror or nigh light in there. Parking lot had an area for charging electric vehicles and there was a rather large group of males hanging out there, smoking and chatting. Not sure if they were guests but didn’t feel comfortable parking there at night so I opted to take a points reserved parking spot because safety trumped points IMO. Breakfast was good, plenty of options which was nice. Overall 4 stars.

Clean room with amenities and pleasant staff. Lots of options in the area for shopping and other needs

Clean room with amenities and pleasant staff. Lots of options in the area for shopping and other needs

Clean, comfortable room, courteous staff.

Clean, comfortable room, courteous staff.

Clean room, good breakfast

Clean room, good breakfast

The hotel had cancelled our reservation that day and no one told us. They had 1 room left so rebooked us but charged $250 instead of the $170 we paid with you.

The hotel had cancelled our reservation that day and no one told us. They had 1 room left so rebooked us but charged $250 instead of the $170 we paid with you.

Very clean hotel, fantastic breakfast, quiet and easy to find. Front desk staff was very accommodating and friendly.

Very clean hotel, fantastic breakfast, quiet and easy to find. Front desk staff was very accommodating and friendly.

Old & dingy… front staff were wonderful

Old & dingy… front staff were wonderful

Amazing

Amazing

Friendly staff, clean room, ease of checkin

Friendly staff, clean room, ease of checkin

Staff was courteous and professional but the room was very dirty. The bath tub was full of pubic hair and the tub did not drain properly. The rest of the room's floor was also very dirty with hair, crumbs and dust everywhere. The most frustrating thing was the vent in the bathroom that connected directly to the neighboring bathroom. It did not have a switch and did not clear out steam from the shower however it did fill our room with a terrible smell every time the neighbors did their "business". It must have been connected to the other bathrooms above and below also because the smell did not stop coming through the vent for almost the whole duration of our stay. For almost $200 a night we expected much better.

Staff was courteous and professional but the room was very dirty. The bath tub was full of pubic hair and the tub did not drain properly. The rest of the room's floor was also very dirty with hair, crumbs and dust everywhere. The most frustrating thing was the vent in the bathroom that connected directly to the neighboring bathroom. It did not have a switch and did not clear out steam from the shower however it did fill our room with a terrible smell every time the neighbors did their "business". It must have been connected to the other bathrooms above and below also because the smell did not stop coming through the vent for almost the whole duration of our stay. For almost $200 a night we expected much better.

it was clean

it was clean

A party was going on in the room next to mine after midnight with loud music. When I went downstairs to say that I couldn’t sleep and would need to check out, the clerk became instantly confrontational and said that I should expect the noise because it was Friday night at a hotel. Quiet hours from 10pm-7am were posted throughout the hotel. The clerk was so confrontational that it was clear I was not welcome. I will never be staying at a holiday inn again.

A party was going on in the room next to mine after midnight with loud music. When I went downstairs to say that I couldn’t sleep and would need to check out, the clerk became instantly confrontational and said that I should expect the noise because it was Friday night at a hotel. Quiet hours from 10pm-7am were posted throughout the hotel. The clerk was so confrontational that it was clear I was not welcome. I will never be staying at a holiday inn again.

The run was very clean and spacious. We didn’t hear any noises from other rooms. The staff were very friendly. Lots of parking. Will start here again.

The run was very clean and spacious. We didn’t hear any noises from other rooms. The staff were very friendly. Lots of parking. Will start here again.

My issue with the property was it wasn’t clear that after a certain time in the evening, the entrance adjacent to the parking area is locked. You have to walk around the building to get inside if u haven’t checked in yet.

My issue with the property was it wasn’t clear that after a certain time in the evening, the entrance adjacent to the parking area is locked. You have to walk around the building to get inside if u haven’t checked in yet.

They forgot to clean the room

They forgot to clean the room

The staff (Paris and Anthony) were incredibly kind and helpful.

The staff (Paris and Anthony) were incredibly kind and helpful.

Check in process was easy and the woman helping us (name started with a D) was so sweet, nice and welcoming. Quiet and clean

Check in process was easy and the woman helping us (name started with a D) was so sweet, nice and welcoming. Quiet and clean

Great location. Nice and friendly staff.

Great location. Nice and friendly staff.

Dog was whining in the next room and prevented sleep. Had to switch rooms. Seeking a refund and hotel not able to assist until monday when property manager back

Dog was whining in the next room and prevented sleep. Had to switch rooms. Seeking a refund and hotel not able to assist until monday when property manager back

The property was perfectly located for our needs. It had been renovated and was in good condition, with a few areas that needed maintenance (e.g., loose exterior tile, shower seam sealing, and toilet seat tightening). The bed was extremely comfortable, and the rooms were very quiet, especially those facing the mall parking lot. The price point was excellent, and the breakfast was standard (eggs, bacon, sausage, waffles, cereal, yogurt, muffins, etc.) but hearty. There was plenty of seating in the dining area.

The property was perfectly located for our needs. It had been renovated and was in good condition, with a few areas that needed maintenance (e.g., loose exterior tile, shower seam sealing, and toilet seat tightening). The bed was extremely comfortable, and the rooms were very quiet, especially those facing the mall parking lot. The price point was excellent, and the breakfast was standard (eggs, bacon, sausage, waffles, cereal, yogurt, muffins, etc.) but hearty. There was plenty of seating in the dining area.

The bathroom had water damage and smelt Terrible.

The bathroom had water damage and smelt Terrible.

Comfortable bed and pillows, cool antique mall within the same parking lot

Comfortable bed and pillows, cool antique mall within the same parking lot

Everything was good. Enjoy my stay. Nice big room and cleanliness. Love bathroom and toiletries. Only stayed 1 nite. Staff was pleasant. Hope to stay longer on next visit.

Everything was good. Enjoy my stay. Nice big room and cleanliness. Love bathroom and toiletries. Only stayed 1 nite. Staff was pleasant. Hope to stay longer on next visit.

The room was clean but the water was cold every night. Talk to manager and was told that it happens sometimes. Couldn’t switch rooms at the time because I had an appointment, tried to switch when I can back and was told they couldn’t do anything for me

The room was clean but the water was cold every night. Talk to manager and was told that it happens sometimes. Couldn’t switch rooms at the time because I had an appointment, tried to switch when I can back and was told they couldn’t do anything for me

founnd a couple of cheetoes onside of bed

founnd a couple of cheetoes onside of bed

Everything was exceptional.

Everything was exceptional.

The building and art gallery that sits behind this is incredible.

The building and art gallery that sits behind this is incredible.

Not time for breakfast.

Not time for breakfast.

2-day stay. Excellent front desk staff; breakfast staff kept area clean. Bedding was too hard and uncomfortable at times. Difficult to climb into bed for elderly guest. Paris and Anthony were engaging and attentive to every request. Overall outside of property and mats needs facelift.

2-day stay. Excellent front desk staff; breakfast staff kept area clean. Bedding was too hard and uncomfortable at times. Difficult to climb into bed for elderly guest. Paris and Anthony were engaging and attentive to every request. Overall outside of property and mats needs facelift.

the only issue was that I never had room service come to my room once during my stay. That was unfortunate, even after I informed about it.

Shops nearby

The entire staff was friendly and accommodating! The room was spacious, comfy and very clean. Great selection for breakfast as well!!!

Some nice room & bath updates. Baths could use a little more updating. Breakfast was ok but not very healthy or tasty. Great parking & location.

We were near the elevator and it was pretty quiet. Breakfast was pretty standard with scrambled eggs, biscuits, oatmeal, bacon, toast options, yogurt and juices.

Reservation made for $147.07 Visa billed $194.19 !!! Not pleased !!

This was one of those times that the value and what I received were spot on. We had a room on the 8th floor and it was clean and very ample. My wife talked about how comfortable the bed was during our trip and I enjoyed the buffet breakfast that was provided. The gym was sufficient enough to get a good sweat going but unfortunately the pool was closed. Its location put us close to everything downtown without actually being downtown. It was a really nice stay!

It was awesome no complaints!

Night receptionist Anthony was extremely rude over the phone and hung up on me. I called back upset and he hung up again as soon as he realized it was me. Now furious, I go down stairs...sticking to his narrative about my check in process, which he wasn't there for. We both angry at this point and asks what my room number was. Afrer giving it to him, not thinking he proceeded to threaten me by stating trust me, I will take care of your room. I ended up switching hotels. Still waiting for management or corporate to call me back. Worst hotel experience ever.

The game room was great!

amazing

My first bad experience. The shower was cold. The in room phone didn't work. The remote for the TV didn't have a panel over the batteries. The coffee machine by breakfast only had decaf coffee. The front desk personnel were very nice and caring and genuinely felt sorry.

Staff was excellent 👍

All of the employees were polite and couteous, location was good. One of the two elevators was not in service, and the air conditioner in our room made a noise as if there was a piece of cardboard caught in the blower unit. All in all, we would stay here again.

Service at Check-in by Abhishek was awesome. Service at checkout was ok. Worst service is breakfast. Terribly slow ...if you order food today, you will be served next day!!!

Not enough towels Beds are too low Pillows aren’t comfortable Back of the bed isn’t clean No usb charger Only one charging outlet Back of the bed not cleaned

Staff interaction was great and the only positive of the hotel.

Thought I will say VERY comfortable beds as long as you like them soft

Anthony at the front desk was especially helpful with getting a ride to the concert we were attending. We loved his friendliness and made sure to say goodbye before leaving. Awesome staff!

the breakfast are did not have forks all weekend. our bedroom couch had stains all over the cushions and side of couch. only one elevator worked.

Enjoyed my stay.

On the negative side, the breakfasts left much to be desired—they did not compare to say Hampton Inn hot breakfasts. The first morning, the only hot items were scrambled eggs and pre-made cheese or veggie/egg white omelets and oatmeal. Day 2 offered these items along with pork sausage patties and sausage gravy—or so the labels said. Unfortunately, by 8:30 the gravy was empty, as was the sausage pan, and the eggs were cold. I decided I would just make pancakes, but it was empty as well. The coffee is from a dispenser that makes one cup at a time—a slowwww time—and it’s strong enough to walk. I was surprised by the location of the hotel. It sits amid a commercial area with large office buildings across the street, storage facilities on another side, and flanked by what was once a strip shopping center. The parking lot is large, but it had a car near the hotel with no wheels, propped off the ground by two tires. That did not inspire confidence. It all turned out well, with no problems with my vehicle, but as a woman alone it did not feel very safe.

Everything is great.

Great stay

Will stay again

We’re enjoyed our stay! Very clean and comfortable beds

Wonderful location, staff and stay! Only issue was a broken elevator/ one working elevator available for the entire hotel, despite this, would highly recommend!

Additionally, while the mattress was OK, the pillows were REALLY BAD. I couldn't get comfortable on them for the life of me. And finally, I was very underwhelmed by the continental breakfast. I don't eat scrambled eggs, and that's pretty much all there was. The Raisin Bran tasted off, and I didn't even bother with the coffee. My stay overall was tolerable but the drawbacks were many.

Anthony energy was felt the moment we got to the hotel. He offered me a room to see the sunrise in the morning but I was really happy the room was right off the elevator being that I have a kid. Thank you for your great service!

Staff was great but definitely ran into some issues with reception desk availability, functions of room working properly and cleanliness of rooms towels. Hotel is decent. More attention to details may be needed.

It was very convenient to get to down town

This was a great hotel for our one night in the Richmond area. We did a lot of sightseeing and it was nice to have a comfortable and clean hotel at the end of a busy day. Good breakfast, too. We can always count on Holiday Inn Express for a nice stay.

AC unit sounded like an ice maker whenever it would adjust in temperature, would keep me up a some pint in the night. Bed was very comfy, hotel hallways needed to be vacuumed and elevator seemed rough.. otherwise decent stay and breakfast was nice!

The pool was unavailable. The female manager on duty was rude. I paid for the room inadvance. I was chagred 2 extra times for the same one night stay. ( A nights stay PLUS, (the incidental fee) that Expedia nor the hotel listed. I was reimbursed once still waiting for the other full hotel stay payment to be reimbursed to me.

Booked two rooms. One was clean, the other room had hair still in the bathtub. Hallway floors were dirty with pieces of trash, dirt, etc. on 5th floor, cable was out on half the channels, pool water was not clear kinda cloudy, pool was shutdown for “maintenance” on second day we were there, pool was rundown with cracks in cement, parking was good, breakfast buffet was good.

The hotel is in the middle of a large parking lot. Pro: we walked to a great antique mall. The hotel itself was fine for a one night stay. I did really like the pool table area where my child could play. It was all we needed for a restful night.

Parking lot was sketchy at best. Absolutely no lighting in a shared lot with an older shopping center. Lights were present but none were working or on. We arrived about 10pm and did not feel comfortable leaving our vehicle in the lot. Several individuals hanging out in the lot around the cars. I parked in an EV charging spot because it was the only spot adequately lit and close to the hotel door were i felt comfortable leaving my automobile.

The water in the pool was not clean. The pool area should have a privet entrance away from guest that are checking in. There should be adult time to enjoy the pool away from the kids time

I usually use this hotel when I’m in town for one maybe two nights. This time I was completely disappointed in the condition of the bathroom as the floor was still visibly dirty and there was hair in places.

Oil was filthy

Na

Solid venue for the cost.

I was very pleased with my stay, the staff was very friendly, and the room was clean and comfortable. The amenities were fantastic and the breakfast was delicious with lots of options. Will definitely stay here again when I come back to Richmond

Room and all areas were clean; breakfast choices great; would stay again.

All is well

The staff were the best part they were so friendly, everything was so clean and the hotel in general was super nice

Clean and nice

1. Noisy room, there is a locked door to the next room. From that room, in the middle of night there was a horrible and disturbing noise. We could not sleep at all. 2. We were almost to lose our breakfast. They serve till 9:30am, it should be a little bit more like 10am

On the plus side, the hotel itself was pleasant and in a good location to easily drive downtown or to Short Pump.

nothing further

Our stay was what I expected, good! Hustle free

A very quiet area

Lobby and room were very clean. Breakfast buffet was very good!

Nice entertainment. Needs bar area

Great hotel.

Staff were excellent but the hotel rooms are cramped and the building feels old and run down.

Easy check in, convenient location, clean rooms and decent breakfast options.

Horrible condition

We didn’t have hot water to shower.

Great pool. Great breakfast

They checked me into an occupied room

Arrived at 410 for 3pm check in and the room was not ready. We were told along with other guests that double queen rooms were not ready. Upon being assigned a room, when we exited the elevator, housekeeping was still in our room cleaning. We waited an additional 15 minutes to enter our room. We had an event to be at and needed the room to get ready by 4pm. The staff was rude the entire stay and acted as if they could care less about the guests and their satisfaction!

We were pleased with everything but during the building process they either didn't put insultation between rooms or something because the room next to us had a 5 am wake up and it sounded like the phone was in our room, and wasn't answered so continued calling back for about 40 min.

Staff was friendly and efficient

It’s dirty. Halls and elevators are disgusting. Will never go to a HI again.

*

All was well . Good selection for breakfast. I liked the game room and the bean bag type chairs setup The variety of tv shows on multiple televisions is awesome. Very nice lobby area . I will use this hotel again when I come back to Richmond

Everything was fine. The breakfast was until 9 am only. I think it should be until at least 10 am to accommodate tourists. The nice lady that was in charge of the breakfast area brought us muffins and even told us we could take was still left over but we were fine with the coffee and muffins.

The breakfast was very good. We really like the fresh coffee machines. We went to the lobby more than once to enjoy it. The room was clean and comfortable.

The nice lady at the front desk was so pleasant and helpful., very professional. The staff was also helpful and pleasant. It was very comfortable in the rooms nice and clean. I would recommend anyone to come and stay. I will definitely return. I really enjoyed being there 😊 Thank You for being Courteous.

Very comfortable

The front of the building was a bit shabby.

Stayed here for our daughter's graduation weekend. Nice and clean. Very friendly front desk staff. Would stay here again.

there was hair and a loose toenail clipping in the bathroom. the advertised pool was a discolored swamp

Anthony and Deno provided excellent customer service at the front desk. The hotel first flr designed very nice. Very comfortable. Room was clean. Would come back here.

Close to the musuems and other good restararaunts..clean rooms...awesome lounge with bean bags to watch the 12 t.vs..the only downside was the pancake maker was broken.

A good basic hotel with decent breakfast- close to Richmond center. Affordable, clean and quiet.

Ok place to stay. Not the best area, but nice clean basic hotel convenient to downtown. Place seemed to be newly renovated.

The staff is amazing!!

Overall the property appeared to have gone through some recent updates/ The lobby area was very nice for HI with some modern furniture and large TV Wall. The rooms were nice for what we needed for a quick weekend in Richmond but the large mirror was not clean, there apeared to be food or something on different walls and the bathroom had a slimy tub and sticky floor. The surrounding area seemed okay but coming in late at night it was strange to find people in the parking lot "hanging out" and even a couple sitting in a small pickup just hanging in a running vehicle...made me slightly uneasy. Thumbs up to being dog friendly.

Good breakfast

Room was clean and

Nice place

Very good

Friendly service

Front desk staff was the very best!

Visiting Richmond for first time. Hotel conveniently located for our needs. Very clean and quiet. Breakfast suited needs.

A great hotel and staff.

Wonderful and friendly staff. Room was clean. Had an issue with our AC in our first room and they were so kind, fast, and accommodating to get us a new room.

Everything was great except that my room was just above the smoking area and it sounded like a party until around 12:00. The rooms in the front of the building are probably just fine.