Holiday Inn Express Richmond Airport by IHG
About Holiday Inn Express Richmond Airport by IHG
Located within 8.6 miles of Greater Richmond Convention Center and 7.7 miles of Museum Of Confederacy, Holiday Inn Express Richmond Airport by IHG has rooms in Sandston. With free WiFi, this 2-star hotel offers free shuttle service and a 24-hour front desk. Guests can chill out in the indoor pool. Virginia Commonwealth University School of the Arts is 10 miles from the hotel, while University Stadium is 11 miles from the property. Richmond International Airport is 0.6 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel is generally praised for its cleanliness, comfortable beds, and friendly staff. Many guests appreciated the proximity to the airport and the complimentary hot breakfast. However, some guests experienced issues with noise, water pressure, and parking. A few guests also mentioned problems with the shower, towels, and pillows in their rooms.
- Cleanliness
- Comfortable beds
- Noise issues
- Water pressure problems
- 4/5
Staff was helpful. Breakfast was great. I don't recall a hot tub, only a pool which was not available either night we stayed at the hotel.
- 3.5/5
Good
- 4/5
Very good
- 5/5
Exceptional
- 5/5
Comfortable, clean Very Good and Nice
- 5/5
Where shall I begin? The moment we walked in; I was overcome with a sense of calm and relaxation! The lobby was spotless; well-cooled and most alluring! The room was amazing and imagine my surprise to find the bathroom stocked with Dove products for sensitive skin; which are the ONLY kind I can use! The breakfast was great; and I'm looking for that wonderful Costa Coffee on-line. When we return to the VA area; THIS WILL BE OUR GOTO every time. And I truly appreciate the professionalism and courteous of all of the staff; GREAT PLACE!!!!
- 5/5
Very good breakfast. Great staff
- 5/5
The staff was exceptional abd the breakfast was great
- 4.5/5
Good breakfast. Smiling faces from the staff.
- 5/5
Clean and very hospitable.
- 4/5
The hotel staff was friendly and helpful, and the lobby was clean and welcoming. The room was very clean, with a comfortable bed, though the pillows were a bit too soft. Breakfast was what you’d expect, with clean serving areas and food set up thoughtfully with safety in mind. The pool was a nice bonus, and having a gas station and restaurants nearby was convenient. Parking wasn’t free, but the cost was reasonable. I would have appreciated non-dairy milk options and hot chocolate, but overall it was a pleasant stay.
- 1/5
I didn’t sleep for three nights. The doors are paper thin. Every pin that dropped in the hallway was heard. The neighbors tv was on blast until 5am each night. It was my fault for not going to the front desk. Staff was great. Place was clean. Still would not go back.
- 1.5/5
Location Old & not very clean feeling. Check in not friendly.
- 1.5/5
Location Old & not very clean feeling. Check in not friendly.
- 5/5
Exceptional
- 5/5
breakfast was excellent. N/A
- 5/5
breakfast was excellent. N/A
- 5/5
Very clean room. Everything was good No complaints
- 5/5
Friendly staff and Very clean room. Everything was good No complaints
- 2/5
The pool was so rough feet were being cut. Staff was not equipped with medical supplies. Bathrooms were NOT clean
- 4.5/5
My toilet did not work for 3 days. No trash/fresh towels etc for the 1st 3 days. After that all was great.
- 5/5
Clean and close to the airport All good
- 5/5
Clean and close to the airport All good
- 3/5
Close to the airport I didn’t like the pillows
- 3/5
I didn’t like the pillows
- 5/5
Exceptional
- 5/5
Clean and easy access to airport
- 5/5
Clean and easy access to airport
- 5/5
Great place
- 4.5/5
Superb
- 4/5
Comfortable bed. Clean room. The pool could be cleaned.
- 4.5/5
The hotel was beautiful and clean. They accommodated us with nice rooms when there was a mix up out of their control. Breakfast was super yummy. Didn't realize staying on the 4th floor made it sound like the planes were going to land in our room. Also no fault of the hotels but it was a group of girls staying next door who partied till after 2 am after being asked nicely to please turn down the volume so we could sleep.
- 4/5
The pool could be cleaned.
- 4.5/5
Didn't realize staying on the 4th floor made it sound like the planes were going to land in our room. Also no fault of the hotels but it was a group of girls staying next door who partied till after 2 am after being asked nicely to please turn down the volume so we could sleep.
- 5/5
Great experience! Good breakfast spread of food, nice staff, spacious & clean rooms.
- 4.5/5
The rooms are spacious, breakfast was delicious and the beds were comfortable
- 4.5/5
The rooms are spacious, breakfast was delicious and the beds were comfortable
- 4.5/5
The cleaning staff didnt change the sheets when requested. They just staighten up the bed. But other than that the stay was a pleasant expierence.
- 4.5/5
The cleaning staff didnt change the sheets when requested. They just staighten up the bed. But other than that the stay was a pleasant expierence.
- 4/5
Very good
- 4/5
Plane noise was fairly loud. Worst feature was the thermostat swing in temperature. We were either too hot or too cold depending upon whether the unit was on or off.
- 4/5
Plane noise was fairly loud. Worst feature was the thermostat swing in temperature. We were either too hot or too cold depending upon whether the unit was on or off.
- 5/5
Everything was excellent.
- 5/5
Nice place to stay for a night before my flight left. I booked last minute due to troubles with a previous hotel and I got the studio sized room! Very nice and slept well.
- 2.5/5
Passable
- 4.5/5
Superb
- 4.5/5
Location was great - 1 mile from the airport & easy to find. Room was immaculate. Breakfast had multiple good choices (omelette, sausage & biscuits, pancakes) plus fresh fruit. Great front desk personne. No fan in bathroom. Bathroom a little dated but functional.
- 5/5
Exceptional
- 3.5/5
Location to the airport was great and the pillows were very nice The general public in and out of the hotel were rude, sketchy, and odd. The type of people you’d run into at a Red Roof
- 5/5
Very friendly staff and quick check in and out
- 3/5
Bed was hard as a rock and the other patrons were very loud ALL through the night. Room was clean, pool was nice, breakfast was ok.
- 4/5
We were disappointed that the mini fridge never got cold and the shower pressure wasn’t that great. The biggest issue was the loudness of the slamming doors of other rooms—very disrupting.
- 5/5
I did not see a hot tub but other than that the hotel was ok.
- 5/5
This is the 2nd time that I stayed here. Enjoyed my stay.
- 5/5
Hotel was clean and staff was friendly and helpful. Breakfast was delicious and kitchen manager was delightful and friendly.
- 4/5
Free shuttle service to airport, clean, good shower. Bed was sagging in the back support area.
- 5/5
Job well done, thanks.
- 2/5
Construction was underway. The smell was too strong. It would have been nice to know this information at the time of booking. This would have allowed me to make other arrangements
- 5/5
Gloria with breakfast was amazing so helpful my son is autistic she didn’t know and just was so helpful the pancake machine messed up she brought him French toast while she changed the belt just so helpful
- 1/5
It was close to the airport, but so are many other hotels. The property was filthy, the hallway on the first floor was flooded and the carpet soaked. The hotel is really dated and subpar. I actually look for Holiday Inn Express to stay in, but will be changing after this experience. My daughter had just went through two tummy surgeries, and I was not expecting a dirty hotel!
- 4/5
Comfortable room, friendly staff Proximity to airport, but knew this when I booked it.
- 5/5
The staff was very helpful and nice at check-in.
- 5/5
It said there was a hot tub, but I could not find one. I booked this specifically for the hot tub. But the hotel is very nice, clean and comfortable
- 5/5
Nya Customer Service was above and beyond Hotel was very Clean from inside the room throughout the whole hotel even to outside
- 3.5/5
It was ok
- 5/5
The distance to Richmond Airport is VERY convenient! Along with Gas-station along the way. If I were to fly in or fly out I would definitely stay here again! Stress free!:) Mad Rizz here! Not a bot! lol
- 5/5
The distance to Richmond Airport is VERY convenient! Along with Gas-station along the way. If I were to fly in or fly out I would definitely stay here again! Stress free!:) Mad Rizz here! Not a bot! lol
- 5/5
Great location, next to the airport and gas stations. We had a suite for our family of 5 and it was extremely spacious.
- 5/5
Great breakfast . Nice staff very neat
- 2/5
Staff was courteous and fine.
- 2/5
Staff was courteous and fine.
- 5/5
Staff and room very nice
- 5/5
Staff and room very nice
- 4/5
Clean rooms, good amenities, staff okay could be friendlier
- 4/5
Clean rooms, good amenities, staff okay could be friendlier
- 5/5
Great rooms and the staff was friendly. Alway stay here when we fly out of Richmond
- 5/5
Great rooms and the staff was friendly. Alway stay here when we fly out of Richmond
- 4/5
Staff was very helpful and friendly especially Jaylah. Hotel was clean as well as our room. Only complaint I have is the pool was closed. My kid's were looking forward to getting in the pool
- 4/5
Staff was very helpful and friendly especially Jaylah. Hotel was clean as well as our room. Only complaint I have is the pool was closed. My kid's were looking forward to getting in the pool
- 3/5
We chose to stay at the hotel for the pool and it because it listed a hot tub onsite. We came three days early before our wedding with the sole purpose to use the hot tub and pool. The whole time the pool was closed and not working and there was not a hot tub. We tried to get our money back and couldn’t. The food was decent. It was a let down and we did not get to relax.
- 3/5
We chose to stay at the hotel for the pool and it because it listed a hot tub onsite. We came three days early before our wedding with the sole purpose to use the hot tub and pool. The whole time the pool was closed and not working and there was not a hot tub. We tried to get our money back and couldn’t. The food was decent. It was a let down and we did not get to relax.
- 5/5
Sherry was great as was the nigh clerk. He was super helpful.
- 5/5
Sherry was great as was the nigh clerk. He was super helpful.
- 5/5
Friendly, clean, convenient and good breakfast.
- 5/5
Friendly, clean, convenient and good breakfast.
- 5/5
- 5/5
- 5/5
Nice staff, clean room, easy shuttle to airport.
- 5/5
Nice staff, clean room, easy shuttle to airport.
- 5/5
All was good.
- 5/5
All was good.
- 5/5
Superb
- 5/5
Superb
- 5/5
Friendly staff, very comfortable beds, very good and hot breakfast, clean accommodations
- 5/5
Friendly staff, very comfortable beds, very good and hot breakfast, clean accommodations
- 3/5
The food and coffee was great! Getting a shuttle from the airport to the hotel was smooth. However, the bathroom layout was a bit tight for 3 adults. There was ants in the room. I was looking forward to the hot tub but it was closed during the early part of the afternoon after check in. Getting a shuttle from the hotel to the airport was terrible. I waited over 30 minutes and decided to get an Uber. Also, the staff really didn’t go above and beyond. I asked if I could store my luggage there since my flight was later in the evening and was told no.
- 3/5
The food and coffee was great! Getting a shuttle from the airport to the hotel was smooth. However, the bathroom layout was a bit tight for 3 adults. There was ants in the room. I was looking forward to the hot tub but it was closed during the early part of the afternoon after check in. Getting a shuttle from the hotel to the airport was terrible. I waited over 30 minutes and decided to get an Uber. Also, the staff really didn’t go above and beyond. I asked if I could store my luggage there since my flight was later in the evening and was told no.
- 2/5
Both the Air Conditioning and the Toilet were non-functional. Three calls to the front desk went unanswered.
- 2/5
Both the Air Conditioning and the Toilet were non-functional. Three calls to the front desk went unanswered.
- 5/5
Everything was great. My wife had a medical emergency and the staff was very helpful and attentive while waiting for EMS.
- 5/5
Everything was great. My wife had a medical emergency and the staff was very helpful and attentive while waiting for EMS.
- 5/5
Cleanliness
- 5/5
Cleanliness
- 4/5
The beds and room were nice but just a couple of things. For one I read there was supposed to be a hot tub and they didn’t have it there. Secondly, the bathtub was not the cleanest, there was a huge yellow ring around it. The staff was very friendly and their breakfast was good.
- 4/5
The beds and room were nice but just a couple of things. For one I read there was supposed to be a hot tub and they didn’t have it there. Secondly, the bathtub was not the cleanest, there was a huge yellow ring around it. The staff was very friendly and their breakfast was good.
- 5/5
‘
- 5/5
‘
- 4/5
I was not thrilled with the air conditioning only because the fan did not shut off the whole time. Not a big noise person so this kind of drove me crazy. The swimming pool in this particular facility is not heated and that was really a bummer. Other than that everything was excellent
- 4/5
I was not thrilled with the air conditioning only because the fan did not shut off the whole time. Not a big noise person so this kind of drove me crazy. The swimming pool in this particular facility is not heated and that was really a bummer. Other than that everything was excellent
- 5/5
The place is very clean . The woman that checked us in was very friendly . It is close to the airport so it is loud but that did not bother us. The bed is a little hard for me
- 5/5
The place is very clean . The woman that checked us in was very friendly . It is close to the airport so it is loud but that did not bother us. The bed is a little hard for me
- 5/5
Friendly staff and clean room
- 5/5
Friendly staff and clean room
- 5/5
This is a great place to stay!
- 5/5
This is a great place to stay!
- 5/5
Clean. Breakfast was good.
- 5/5
Clean. Breakfast was good.
- 4/5
Not much within walking distance from this property.
- 4/5
Not much within walking distance from this property.
- 4/5
We arrived to find a air blower on and running in our room. Some of the furniture was up off the floor and on the couch. It’s close to the airport but it’s definitely noisy. The day before we left, I left out our dirty towels and a empty box of tissues outside the door. Instead of them replacing and putting them back in our room new towels and a box of tissues was left on the floor outside our room which I thought was odd
- 4/5
We arrived to find a air blower on and running in our room. Some of the furniture was up off the floor and on the couch. It’s close to the airport but it’s definitely noisy. The day before we left, I left out our dirty towels and a empty box of tissues outside the door. Instead of them replacing and putting them back in our room new towels and a box of tissues was left on the floor outside our room which I thought was odd
- 5/5
very spacious bedroom and nice bathrooms
- 5/5
very spacious bedroom and nice bathrooms
- 5/5
Reasonable
- 5/5
Reasonable
- 3/5
The hotel seemed clean. The room I am in smells of moisture. Bad smell. I would complain if I was staying more than a quick night. Bad smell in room l.
- 3/5
The hotel seemed clean. The room I am in smells of moisture. Bad smell. I would complain if I was staying more than a quick night. Bad smell in room l.
- 5/5
Very professional and courteous. Breakfast was great!!
- 5/5
Very professional and courteous. Breakfast was great!!
- 3/5
Property was close to airport and provided airport shuttle. Not all the staff seemed happy. You had one that was really friendly and then others that were just dismissive to guest. I have stayed at Holiday Inn Express on several occasions and always enjoyed good breakfast and friendly staff. The one single thing at this hotel that was really disappointing was the breakfast. Coffee was watery, choice of breads stale, cinnamon roll was not fresh. Everything was on styrofoam plates which I thought was so not eco friendly at all
- 3/5
Property was close to airport and provided airport shuttle. Not all the staff seemed happy. You had one that was really friendly and then others that were just dismissive to guest. I have stayed at Holiday Inn Express on several occasions and always enjoyed good breakfast and friendly staff. The one single thing at this hotel that was really disappointing was the breakfast. Coffee was watery, choice of breads stale, cinnamon roll was not fresh. Everything was on styrofoam plates which I thought was so not eco friendly at all
- 5/5
Nice rooms, great breakfast
- 5/5
Nice rooms, great breakfast
- 5/5
Hotel was very nice and clean. Staff were friendly and responsive, and cleaning staff was great. The pool was nice and the complimentary breakfast might have been the best I’ve ever had at a hotel. Great value.
- 5/5
Hotel was very nice and clean. Staff were friendly and responsive, and cleaning staff was great. The pool was nice and the complimentary breakfast might have been the best I’ve ever had at a hotel. Great value.
- 4/5
Good location, quiet, clean. Up to the usual Holiday Inn Express standards.
- 4/5
Good location, quiet, clean. Up to the usual Holiday Inn Express standards.
- 5/5
Great property
- 5/5
Great property
- 5/5
.
- 5/5
.
- 5/5
Great room very clean hotel
- 5/5
Great room very clean hotel
- 2/5
The hotel staff was very nice but the hotel is very worn down. The furniture in the room was ripped, the carpets old and smelly. The pool was gross.
- 2/5
The hotel staff was very nice but the hotel is very worn down. The furniture in the room was ripped, the carpets old and smelly. The pool was gross.
- 5/5
Easy access to RIC airport via hotel shuttle; vary accommodating staff
- 5/5
Easy access to RIC airport via hotel shuttle; vary accommodating staff
- 5/5
Everyone of the staff were so friendly and helpful. The room was very quiet. Breakfast was really excellent, fresh with a different selection of hot items each day we were there. And we really appreciated having fresh coffee available in the lobby all day. We had a wonderful stay.
- 5/5
Everyone of the staff were so friendly and helpful. The room was very quiet. Breakfast was really excellent, fresh with a different selection of hot items each day we were there. And we really appreciated having fresh coffee available in the lobby all day. We had a wonderful stay.
- 3/5
The toilet in our room didn’t flush when we got there. We asked for another room but the hotel was booked. The front desk person suggested to jiggle the inside of the toilet on our own. A maintenance person was never sent.
- 3/5
The toilet in our room didn’t flush when we got there. We asked for another room but the hotel was booked. The front desk person suggested to jiggle the inside of the toilet on our own. A maintenance person was never sent.
- 5/5
Arrived late and exhausted, the staff were friendly and so helpful
- 5/5
Arrived late and exhausted, the staff were friendly and so helpful
- 5/5
Property was very clean and staff was very helpful.
- 5/5
Property was very clean and staff was very helpful.
- 2/5
We had to switch rooms three times. The 1st room was leaking water all over the bathroom from the ceilingand was flooded, the second room that they gave us as an(upgrade for our troubles) we entered our room and was hit with smells that were so bad we did not even wanna leave our suitcases in there to go downstairs to speak to the night clerk. It was so pungent and nasty. We had to get another room. The property around this place is kind of wooded and there were people hanging out in the parking lot drinking and we saw a prostitute. I would not suggest this property to anyone. I travel very frequently to Florida and the Florida Keys. (about every two months). If you are looking to have a clean room and can go to sleep with feeling secure in your hotel room, this is not the hotel for you. The night clerk was very friendly and helpful. That’s about all I can say.
- 2/5
We had to switch rooms three times. The 1st room was leaking water all over the bathroom from the ceilingand was flooded, the second room that they gave us as an(upgrade for our troubles) we entered our room and was hit with smells that were so bad we did not even wanna leave our suitcases in there to go downstairs to speak to the night clerk. It was so pungent and nasty. We had to get another room. The property around this place is kind of wooded and there were people hanging out in the parking lot drinking and we saw a prostitute. I would not suggest this property to anyone. I travel very frequently to Florida and the Florida Keys. (about every two months). If you are looking to have a clean room and can go to sleep with feeling secure in your hotel room, this is not the hotel for you. The night clerk was very friendly and helpful. That’s about all I can say.
- 5/5
Very good stay!
- 5/5
Very good stay!
- 1/5
Beds were dirty and requested 2 times for sheets to be changed and nothing was done about it. Found hair and stains on the pillow and sheets
- 1/5
Beds were dirty and requested 2 times for sheets to be changed and nothing was done about it. Found hair and stains on the pillow and sheets
- 5/5
Room was clean and comfortable. Staff was great especially the lady serving breakfast. She was very kind and accommodating.
- 5/5
Room was clean and comfortable. Staff was great especially the lady serving breakfast. She was very kind and accommodating.
- 5/5
Overall a great stay for the price. Easy check in/out. Clean pool and room. Some issues with ants in the room and some things not working (TV, bathroom fan, pancake machine), but we also didn’t bring it up because we were only staying one night and it wasn’t too big of a deal. Staff was friendly and helpful.
- 5/5
Overall a great stay for the price. Easy check in/out. Clean pool and room. Some issues with ants in the room and some things not working (TV, bathroom fan, pancake machine), but we also didn’t bring it up because we were only staying one night and it wasn’t too big of a deal. Staff was friendly and helpful.
- 5/5
My stay at the hotel was very good. The room was clean and the breakfast was very good with a nice variety and selection of items. The front desk personnel, the breakfast attendant and the maids were very nice and provided excellent service. The bonus is that its right near the airport. Loved it!! Thank you.
- 5/5
My stay at the hotel was very good. The room was clean and the breakfast was very good with a nice variety and selection of items. The front desk personnel, the breakfast attendant and the maids were very nice and provided excellent service. The bonus is that its right near the airport. Loved it!! Thank you.
- 5/5
Excellent service and consideration of my senior limitations both from the desk clerk and the shuttle driver. Both went beyond what was necessary. In the morning I asked for a late check out and the accommodation was made without any angst. It is so nice to have things be done easily.
- 5/5
Excellent service and consideration of my senior limitations both from the desk clerk and the shuttle driver. Both went beyond what was necessary. In the morning I asked for a late check out and the accommodation was made without any angst. It is so nice to have things be done easily.
- 5/5
Clean and a great location
- 5/5
Clean and a great location
- 5/5
We arrived late due to flight changes, very amiable with communication, friendly and accommodating. Bed was so comfortable, very clean. Breakfast was good, many options. Like that there are options for tipping staff. Will stay again.
- 5/5
We arrived late due to flight changes, very amiable with communication, friendly and accommodating. Bed was so comfortable, very clean. Breakfast was good, many options. Like that there are options for tipping staff. Will stay again.
- 5/5
Convenient to airport with early morning shuttle service. Pleasant staff and good coffee
- 5/5
Convenient to airport with early morning shuttle service. Pleasant staff and good coffee
- 5/5
Was there for Graduation, the hotel was very clean staff was very friendly and helpful. We will stay again
- 5/5
Was there for Graduation, the hotel was very clean staff was very friendly and helpful. We will stay again
- 5/5
Great experience!!
- 5/5
Great experience!!
- 5/5
It was exactly what we needed for a quick overnight stay. The staff was SO friendly, the room was very clean and the breakfast was perfect.
- 5/5
It was exactly what we needed for a quick overnight stay. The staff was SO friendly, the room was very clean and the breakfast was perfect.
- 5/5
The person that greeted me was friendly and helpful. I am so glad they have an airport shuttle!
- 5/5
The person that greeted me was friendly and helpful. I am so glad they have an airport shuttle!
- 5/5
The room was clean and well laid out. Staff
- 5/5
The room was clean and well laid out. Staff
- 5/5
We could watch the planes land from our room
- 5/5
We could watch the planes land from our room
- 2/5
TV did not pickup the signal, so it did not work. Water all over the bathroom floor when I arrived. Food delver person woke me up at 5:30am banging on my door, I never ordered any food!
- 2/5
TV did not pickup the signal, so it did not work. Water all over the bathroom floor when I arrived. Food delver person woke me up at 5:30am banging on my door, I never ordered any food!
- 4/5
Convenient, clean
- 4/5
Convenient, clean
- 5/5
Recently remodeled it looks great
- 5/5
Recently remodeled it looks great
- 5/5
Breakfast was phenominal
- 5/5
Breakfast was phenominal
- 5/5
Very clean and friendly!
- 5/5
Very clean and friendly!
- 4/5
Comfortable bed and good breakfast. Very loud ac unit throughout night was a problem. Tv remote hard to get limited stations. Hallway on fourth floor smelled like pot for 12 hours.
- 4/5
Comfortable bed and good breakfast. Very loud ac unit throughout night was a problem. Tv remote hard to get limited stations. Hallway on fourth floor smelled like pot for 12 hours.
- 2/5
Average stay. Tub/shower stopped up
- 2/5
Average stay. Tub/shower stopped up
- 5/5
Excellent from start to finish...especially pleased with how the desk help assisted me...on the morning of March 14...great job!
- 5/5
Excellent from start to finish...especially pleased with how the desk help assisted me...on the morning of March 14...great job!
- 5/5
- 5/5
- 5/5
Great
- 5/5
Great
- 5/5
Close to the airport and gas stations. Made my car rental return and early flight really easy. Staff was pleasant an coffee was ready when I got up at 4:00am. Can't ask for much more than that.
- 5/5
Close to the airport and gas stations. Made my car rental return and early flight really easy. Staff was pleasant an coffee was ready when I got up at 4:00am. Can't ask for much more than that.
- 5/5
Close to airport
- 5/5
Close to airport
- 5/5
All staff were extremely helpful and accommodating during my recent travels is the snow storm. Very much appreciated!
- 5/5
All staff were extremely helpful and accommodating during my recent travels is the snow storm. Very much appreciated!
- 5/5
We enjoyed our 2 night stay here. It was very clean, the staff was friendly, the breakfast has a great variety of foods, and the free cookies in the afternoon was a nice added touch. They also offer a free shuttle to the airport, which was right on time, even with bad weather and the area experiencing a power outage at the time. Thanks for the great hospitality!
- 5/5
We enjoyed our 2 night stay here. It was very clean, the staff was friendly, the breakfast has a great variety of foods, and the free cookies in the afternoon was a nice added touch. They also offer a free shuttle to the airport, which was right on time, even with bad weather and the area experiencing a power outage at the time. Thanks for the great hospitality!
- 4/5
Clean property, convenient to local area , highway was close, wawa and gas station close. The breakfast attendant was pleasant. Front desk staff was nice. Check in was seamless. The beds were very comfortable. Last minute booking for a birthday celebration.
- 4/5
Clean property, convenient to local area , highway was close, wawa and gas station close. The breakfast attendant was pleasant. Front desk staff was nice. Check in was seamless. The beds were very comfortable. Last minute booking for a birthday celebration.
- 5/5
Staff were very nice and place was clean. Enjoyed our 2 night stay!
- 5/5
Staff were very nice and place was clean. Enjoyed our 2 night stay!
- 5/5
Our go to when flying from richmond
- 5/5
Our go to when flying from richmond
- 5/5
Very efficient check in and price for parking here for a week.
- 5/5
Very efficient check in and price for parking here for a week.
- 5/5
Definitely enjoyed my stay. Will return soon.
- 5/5
Definitely enjoyed my stay. Will return soon.
- 5/5
Comfortable hotel. Quiet, close to the airport.
- 5/5
Comfortable hotel. Quiet, close to the airport.
- 4/5
Customer service of the staff
- 4/5
Customer service of the staff
- 5/5
Excellent!!
- 5/5
Excellent!!
- 5/5
Great breakfast
- 5/5
Great breakfast
- 4/5
There was only one working elevator of the two. The one that worked was a bit nerve wracking.
- 4/5
There was only one working elevator of the two. The one that worked was a bit nerve wracking.
- 5/5
Very nice and fresh. Close to airport.
- 5/5
Very nice and fresh. Close to airport.
- 5/5
I would definitely stay again and recommend this location.
- 5/5
I would definitely stay again and recommend this location.
- 5/5
Great
- 5/5
Quick check in and clear information
- 5/5
I appreciate that the front desk was quick with bringing me a toothbrush when I called! I had forgotten mine and the staff was quick to help.
- 4/5
Nice and close to the airport. A good base HQ if you’re exploring Richmond and using a rental car
- 5/5
Pretty good
- 5/5
Excellent Property. Perfect location for it proximity to the airport and highway. Services is great
- 4/5
everything was good
- 5/5
Great hotel
- 5/5
Great Drivers, God bless the shuttle drivers wife for renewing health
- 5/5
Nice and clean
- 3/5
This hotel was very clean and the staff was friendly and helpful. But I specifically put in my search area for a hotel with a hot tub and this one advertised it had one. It does not! This is false advertising and I was extremely disappointed.
- 5/5
Everything was very good
- 1/5
Had my purse stolen out of my room, room was locked. Manager couldn’t be bothered (never reached out and I never even laid eyes on him/her). It was incredibly unsettling and although the night clerk was kind, the management did nothing.
- 5/5
Everything was spot on. I did not see any negatives
- 4/5
It was very neat and clean. The bed was extremely comfortable. Friendly staff, easy check in.
- 5/5
good breakfast
- 5/5
The staff was very friendly and very helpful
- 5/5
Breakfast was great.
- 5/5
Staff was friendly and professional
- 5/5
Overall great experience.
- 4/5
Check in was quick and staff is pleasant. Shower handle trim was stuck and loose (was pulling from the wall). The trim was clean and the bed is comfortable.
- 5/5
I liked it
- 4/5
Sherry, the check in attendant, was a gem! Expedia dropped the ball and my reservation never went through, even the next morning it was not in their system although I received multiple confirmation emails. She was very patient with me while I tried to figure it out. Expedia customer service was no help. She said she would keep an eye out for the Expedia reservation and cancel my payment through the hotel if it ever came through so I would not be charged twice. I would stay here again but probably won’t be using Expedia to do so.
- 5/5
Five Star
- 5/5
Great hotel for flying out of Richmond Airport. Nice rooms, great staff and free shuttle :)
- 5/5
It was a pleasant experience for this price range
- 4/5
We had a nice stay. Staff was great. Service was great. Location was great. A jacuzzi would have been sweet. There's too much chlorine in the pool, and we had cockroaches in our room.
- 4/5
front desk staff was very friendly and accommodating. i had to use the computer and it was so convenient for me to be able to use it since i had forgot my laptop on my trip. rooms were clean, i just wish they mopped the floor area around the bathroom and entrance. other than that stay was very nice and quiet.
- 4/5
Hotel check in was easy and quick. Room was at the end of the hall over top the lobby which meant any noise downstairs was heard in the room which was a little annoying. Hotels on the same strip, you don’t hear the planes going by as easily but this one you can hear it well. Overall a decent one night stay.
- 5/5
The second guest room’s television did not work. Called several times to get someone to check on it and no one responded. Otherwise, it was a comfortable. Staff was professional too.
- 5/5
Staff was very friendly and the arra felt safe
- 4/5
Old and not super clean. Lots of paint stains in bathroom and hair in tub
- 5/5
Breakfast and front desk staff are very helpful and communicate well. Great food option in the morning.