Hampton Inn & Suites Richmond - Downtown

Fair but not to be used for business trips

Lobby was very well maintained. Clean and appealing!

Elevators are kinda weird but that's just personal preference

Breakfast was dollar tree comparison to Publix kind .

Super clean and beautiful with i could have stayed longer.

Location of hotel and staff plus size of room. Lack of USB or USC charge points near bed.

Breakfast is included but leaves a bit to be desired. Also the reception desk was unattended in the morning.

The rooms were good and close to many restaurants

TV didn't work, fridge didn't work, wasn't convenient to get in and out of hotel

Do not let them put you on the 19th floor on a weekend. The pounding music from the nightclub upstairs will keep you awake and the hotel staff report they can do nothing about it. Also, there are no security measures in the hotel or garage.

Pleasant

Location, ease of check in, access to parking garage, free breakfast. First room they gave us smelled of smoke, so Jacob at the front desk graciously moved us to another room which ended up being a larger space! While the room size was great, there were stains on the carpet, not enough lighting for the room size, and they short-sheeted one of the beds. The bathroom was large but no ventilation, and no towel bars to hang used ones. If we're to be more mindful of the environment and not request fresh towels daily, there should be towel bars to hang them to dry. Also, the luggage carts were a bad design and they only had 2 for the entire hotel.

Location, ease of check in, access to parking garage, free breakfast. First room they gave us smelled of smoke, so Jacob at the front desk graciously moved us to another room which ended up being a larger space! While the room size was great, there were stains on the carpet, not enough lighting for the room size, and they short-sheeted one of the beds. The bathroom was large but no ventilation, and no towel bars to hang used ones. If we're to be more mindful of the environment and not request fresh towels daily, there should be towel bars to hang them to dry. Also, the luggage carts were a bad design and they only had 2 for the entire hotel.

Exceptional

Nothing There was Noone at the desk gave me keys to a room that was out of service then room was dirty no one to tell elevators were dangerous

There was Noone at the desk gave me keys to a room that was out of service then room was dirty no one to tell elevators were dangerous

Never got a chance to try it. That you cancelled our reservation after we agreed with your representative that we would NOT cancel.

The breakfast was cold and the ladies bathroom in the lobby was terrible- 2 stalls were not working and smelling. We were expecting to have dinner in the hotel and the restaurant was locked down. The garage was tight and the trash cans were overflowing. And on top of that we couldn’t even get out of the garage when it was time to leave. The room was cold so we had to get a heater, because it to long to get warm. Everything

The breakfast was cold and the ladies bathroom in the lobby was terrible- 2 stalls were not working and smelling. We were expecting to have dinner in the hotel and the restaurant was locked down. The garage was tight and the trash cans were overflowing. And on top of that we couldn’t even get out of the garage when it was time to leave. The room was cold so we had to get a heater, because it to long to get warm. Everything

Jarvis G was wonderful. He was so helpful with answering all of our questions and helping us with parking. Give him a raise!!

Exceptional

not sure if this is you guys or not but if you are managing the rooftop bar i would suggest having an option on the menu for just some well drink cocktails. whisky/coke, vodka/cranberry ect, menu cocktails were kind of expensive.

Did not eat breakfast but Hampton Inn usually has a nice one. Crew at desk were trying to be helpful. Hampton Inn beds are great. Hard to find entrance. Room had NO usb ports or connections for devices......hadn't been in room like this in maybe a decade. The tv remote would not work. Told staff and they came to room (left tv on so we would know) and I am sure put in battery. When we got back to room, the remote was crappy and we gave up and went to bed.

Did not eat breakfast but Hampton Inn usually has a nice one. Crew at desk were trying to be helpful. Hampton Inn beds are great. Hard to find entrance. Room had NO usb ports or connections for devices......hadn't been in room like this in maybe a decade. The tv remote would not work. Told staff and they came to room (left tv on so we would know) and I am sure put in battery. When we got back to room, the remote was crappy and we gave up and went to bed.

great location, loved the breakfast, the rooftop bar was amazing. not sure if this is you guys or not but if you are managing the rooftop bar i would suggest having an option on the menu for just some well drink cocktails. whisky/coke, vodka/cranberry ect, menu cocktails were kind of expensive.

Very clean and comfy, though hot breakfast was a little cold

Rooftop is great to have a view of Richmond, gym is good, shower is warm. All good.

Great place to stay

This was a really good hotel, and the rooms are large and comfortable., with a fridge and tea/coffee facilities. Cost has been stripped out so crockery and cutlery are paper and plastic and all-day coffee is in vacuum jugs. But the hot breakfast ((including fresh waffles) is good. Staff friendly and helpful.

Never got a chance to try it. That you cancelled our reservation after we agreed with your representative that we would NOT cancel.

Breakfast is good, staff is helpful, room is clean

Parking garage was great. seeing as it was in the city and knowing there is no need to look for parking outside the hotel. Only one desk staff, who seemed overwhelmed with no extra help. Also from my constant going in and out of the hotel, it seems as if the person had no break for at least 7 hours straight. Which I figured contributed to me not being informed that I would have to keep my keycard when checking out, to get out of the garage. Communication is essential to smooth running of a business. I had to return to an empty, unmanned desk and retrieve my keycard, which I had left there for someone to take care of. Unmanned desk=no information given. Terrible scenario.

Very good

Our room was dark because there was only one light in the entryway and two small lamps above our beds. The breakfast every morning was great!

The air conditioner was only partially working

Not very welcoming. No body wash in the bathroom.

Location Not very welcoming. No body wash in the bathroom.

Our room was clean andx combfortable, but not dojbeëll. Gtg for e am MML

Roof top bar is a must do! Nice view pleasant staff and food was excellent, room could have been a bit cleaner

Great option.

Didn't do pool

Breakfast was just ok. Parking was very tight and not all elevators were not working there, so we had to walk to another floor with all our stuff to get to our room from parking. Room had several things not working, which I reported to staff. Best thing about the motel was the staff. They were very friendly and accommodating. Will probably try a different motel next time we come for this yearly event.

Breakfast doors were locked at 645am with a sign stating lobby was closed, parking was horrible I’m handicapped and couldn’t stand the walk since most floors did not allow elevator access, staff was rude and not helpful I had to ask for a manager I was rudely told I am the manager I said well let me speak to who’s over you and that manager was a great help after my blood pressure sky rocketed and anxiety and stress levels were peaked, NOT good for my MS!! in our room there was hair in the bathtub baseboards falling off the walls nasty refrigerator I will never stay here again absolutely horrible

The original impression was a little off putting. The entrance was dirty and littered. The elevator in garage was not working and difficult to understand how to operate. It did not work like elevator I had ever used both in garage and hotel. The night staff ob arrival were wonderful and helpful. The staff member at check out in the morning was rude and not helpful. Not sure i would stay there again.

Shampoo dispenser was completely empty; so I asked the front desk to refill it. Came back to the room and had new towels but still no shampoo. Plus shower was barely warm; not frigid or anything but at full heat it barely could be called luke warm. Smoke detector near next to the bed was another interference with good sleep. Extremely bright green led light that lit up the room like a child’s night light. Luckily it was mounted so low that I was able to move an ottoman in the room in front of it and position my suitcase in such a way as to obscure the light.

They did not have my room due to HVAC problems issues. They did make it right by offering 2 king suites. Overall it was stressful but a good experience in the end.

Pullout couch cushions were very dirty. Empty conditioner. Bathroom door handle missing. Parking here is terrible. No staff at counter for check out.

Thank you for a very nice room with space..yes clean and kept. The staff was great . Thank you Jarvis for your help while checking in.. He was kind when I first entered the door...very very pleasant...thank you Daryl for all your help checking out..never met 2 nicer men that was kind and didn't mind assisting me nor my husband... Especially with the elevators...we were confused at first..every staff person we passed in the hallways were kind and pleasant..

Worst stay ever! Teenagers having party in room next to us, took 3 calls after midnight for someone to actually come up to room, sm

Kitchen was okay and many of the items were unavailable.

HUGE rooms, everything you need!

Darryl was exceptional: helpful, knowledgeable and professional.

We arrived at 4:00 and was informed that our room was not ready. Check in time is 3:00. The desk clerk told us it would be 10-15 minutes. We parked the car in the garage and returned to the same. We were given a comporable room. When we arrived in the room the temperature was very warm and the thermostat had a fault code and was not functioning. A call to the desk informed maintenance. No reply and no working thermostat. 30 minutes later another call to the desk clerk and we were informed that the problem was in the roof unit. The thermostat was reset and was working. We left for the evening. Upon arriving back to the room a few hours later we found ourselves in the same situation. We made more calls to the desk clerk and maintenamce reset the roof switch again (I assume). Fast forward to midnight. Awoke to an overly warm room with no air circulation. Multiple calls to the desk want unanswered. We were on our own for the duration of our stay in the room. I spoke with the clerk on duty in the AM and she was aware of our situation but did not provide us an explation. Maybe our room wasnt ready beacuse none of the rooms on that floor had working thermostats.

The location is centrally located good pricing as well as having modern rooms and bathrooms that are clean. I also enjoy the breakfast buffet and the coffee they offer.

Room smells like pee. Floors are dirty.

The room felt well below the price we paid. It had some rust on several items. The bed was horrible. The blankets and pillows were awful.

What made the stay lovely was the staff. They were extremely kind, understanding, and helpful. I would recommend this hotel to others.

Breakfast biffet they advertise was not good at all and not a big selection. Hotel elevator system was confusing at first. Rooftop was closed. Rooms were decent.

I posted a review the day after we arrived at the hotel, and I would like to say---Kenny, the General Manager, is the BEST! He made sure that our stay with Hampton Inn & Suites was enjoyable! He went above and beyond to make our stay better. Yes, there were some issues, but Kenny took care of them and our stay was better. The layout of the room is great. Thank you, Kenny!

The room was freezing cold and the heat would not stay on

.

Everything was great except the rooms and lobby/breakfast area was freezing cold.

Great staff, large room, good breakfast.

Air conditioner and hot water were not working.

Such a nice hotel with a great location and very friendly staff. Unfortunately, I gave it a 3-star rating because around 10 p.m. I realized the heater in my room wasn’t working. With the cold temperatures, I didn’t sleep at all that night. I would have gone down to the lobby, but I was already in pajamas and not presentable. I did let the front desk know about the issue when I checked out, and the staff member noted it. It’s a shame, because otherwise the stay would have been much better.

The room smelled like cigarettes on arrival I went down and told the receptionist in case we were we were blamed for the smell. It was very strong. The shower did not drain properly. Stopped us from having a decent shower for the fear. It would overflow onto the floor and ruin the floor.

Elevator took awhile for me to get use to. Wish I could stay longer. State Capitol very close.

Hotel host was not the best

Room was clean, unable to control the thermostat so they gave us two fans, bar closed until April. Breakfast was very appetizing their were many choices

The hotel oversold their rooms and cancelled my reservation which led me to scramble for a room at another hotel late in the evening. They were also having issues with the heating system…

The person working in the lobby was great! Very kind and helpful!!! The room was as expected and clean.

Our rooms on the other hand, weren't that great. We booked our stay with joined rooms, as we were there with a team for an event at the Convention Center. We were on the same floor, but at opposite sides of the floor. The cabinet that held the mini fridge, the cabinet door was falling off. There was severe water damage to the base of the cabinet from the fridge leaking for a long time. It was still leaking on our items, thankfully covered, as we used it. During our 4 night stay, one room was half serviced, took our trash and towels. While the other room was never touched. But, the biggest thing was that our AC unit broke down and was never fixed. It worked for the first night, but died by morning. We had gone to the front desk twice a day, once when we left for our event and once when we came back. Each time, the employee had no idea we were having problems. As for customer service, i truly felt bad for the front desk. They did try to contact maintenance to check our unit. They offered many discounts. And even offered to move us to another room, not joined, but couldn't guarantee that it would be any better. Over all, we did not enjoy our stay. The AC unit being the worst. As it made it very uncomfortable and we did not get any sleep or rest, hindering our performance at our event.

Stay was nice for an in & out of the city. I literally slept there for 5 hours and was off to work. Room was nice, walkable dinner locations, quiet.

it was fine

No water pressure in shower. That surprised me because it was BAD. Breakfast good but the kitchen was a mess and the fruit was very old. Fun to walk seeing and see the Capitol. But then when we returned we had to step over homeless. What?? Staff very nice and friendly.

Our room was clean however incredibly dusty. The vent above the bed covered in dust the wall acroos from it, the lamp shades, the drapes by the bed. HILTON, THIS IS WHAT HAPPENS WHEN YOU DONT CLEAN ROOMS EXCEPT WHEN REQUESTED! Stating you only respond to housekeeping requests unless you stay 5 nights is absurd. Hilton, a brand with billions of dollars is now cutting corners with cleaning and simply not making jobs available for communities in which you make money…shame on Hilton for this ridiculous change in CLEANING.

The room was very clean.

Friendly and helpful staff. Comfortable bed. Decent breakfast. Overall great value and convenient location.

room was nice and clean! very spacious. the shower however was a tad bit dirty and the water filled up so i wasn't able to shower long

Nice room very comfortable for myself and my family.

Love this hotel!!! Room was great, friendly staff and very accommodating. Centrally located! Breakfast was delicious!

,

A very nice hotel but half way through the stay the water stopped working in the building.

The usual cleanliness

Sink was not clean.

The room was surface clean and the couch was full of stains so I was not going to sit there. The office chair was full of dog hair. For the one night it was fine, had it been any other time I would have requested a different room.

Room was clean, quiet, and bed was fine.

Great stay!

Large room

The room was clean and the beds were comfortable. Just a note about the accessible room we stayed in - there was a bar in the shower but not by the toilet. This may be a problem for some travelers with limited mobility.

The room (entire hotel) was very clean and staff was great. My only issue was lack of blankets. Hampton was out of blankets, Homewood told me they would send one up but it never came. The breakfast was ok, line for waffles was so long I stood there 45 minutes waiting to get 1 waffle Service was horrible. Coffee was good and fresh!

Great staff and room

Stay was nice. Staff was friendly and everything seemed to be in order. Would stay again if given the choice.

The parking deck is confusing and everything is labeled very poorly. The front desk has conflicting info to the signage on the kiosk in the deck as you leave.

Good location, clean room,

Management wasn’t helpful, however the front desk girl was empathetic and apologetic but the management was terrible!

Shower was clogged and shower faucet barely worked. But they did fix it immediately upon request. Half of the gym equipment worked.

Very difficult hotel to find. Very spacious room with a great view and comfortable bed, but the bathroom door wouldn't close and the towels were frayed, showing its age.

Used washcloth from previous guest left draped over shampoo bottle in bathroom. No hair dryer available in the room. Called desk for service and one was delivered. Glass desk top had some substance on it that had dried and was not cleaned off. Not a good impression of cleanliness. TV remote battery cover would not stay closed. It appeared someone tried to tape it. But the tape had been removed. Annoying to have to hold the remote together when using it.

Great staff. Good location for walking to Capital Ale House or down to the canal and park.

Front staff was amazingly helpful! I was in town for a convention and they went above and beyond with any business office related needs I had, really was just so helpful it made my work weekend a breeze!

Very walkable to many bars/restaurants and Allianze ampitheater!

Hotel was in a great location. However, the bath room was not clean. There was hair in the shower and on the toilet. The shampoo was completely empty. The inside of the shower curtain had a huge smudge of lotion or something else on it. The doors and walls had other substances smeared on them. We also went to breakfast at 9:00 and eggs and hash browns were completely gone. Staff said they were brining more but after waiting 15 minutes, we left. Overall not a great experience.

Staff was excellent and lots to eat located steps from the hotel

Friendly, professional staff. Breakfast was fair. Light in bathroom flickered, toilet didn't flush, but they fixed it, same day.

After decades of staying at Hilton properties, this Hampton In was THE WORST. Rude, unfriendly check-in staff (""NO - the parking fee not included. Expedia lied to you"") Street noise, sirens and ambulance noise was loud & intrusive on the 15th floor(!!), even though I asked for a quiet location. One of the blackout curtain chains was broken, so light & street noise came in at all hours of the day & night. The person who brought fresh towels & TP was not wearing hotel ID of **ANY** kind and I was very uncomfortable opening the door to him. There was NO decaf coffee at breakfast which was really pathetic. 2 staff members "hiding" in the coffee area to take a break. It was a TOTAL MESS there. The worst Hilton we've ever experienced - E V E R.

Beautiful Hotel

Since two hotels are together the layout was hard to figure at first, However, the front desk and other employees were helpful and accommodating. We've had a great stay so far with complimentary route 11 chips and a trip to the rooftop bar

quite

Clean, convenient. Would stay here again

The staff and the room were great. However the problems we had were with the other guests and non guests . One family on our floor had lots of kids . They let them RUN around the halls screaming and getting glitter everywhere for hours. Finally a little after midnight I followed the trail of glitter to their room and asked them to please quit yelling and running.. after some attitude the mom made them quite down . I saw them again the next morning and all the kids were still coated in glitter leaving trails in the elevators and lobby . The other problem was that the rooftop bar has changed hours ( and names) and the information in our email from the hotel was incorrect.. also when we did go up there for a drink around 9 they told us they were full and there were no tables for two and we could order at the bar and seat ourself along the wall.ok that's fine...However it took a while to get the bartenders to help us and once we finally got our drinks there was no where to sit with them. Then later we saw most of the people that had been taking up most of the space and tables at the bar leaving the hotel for the night. They weren't even guests of the hotel. You should have space for your guests not the public.

Room was nice property needs work and couldn’t even check in at Hampton Inn. Had to go to the hotel next-door around the corner because there was no one at the desk at first we said OK. Things happen. Staffing is hard but then in the middle of the night, no one was there. And then again this morning during breakfast there was no one there. This is a nice facility but ran very poorly would not come back or recommend to a friend.

Everything was fine until early the next morning when the carbon monoxide detector went off. Multiple calls to the front desk went unanswered. We went to the desk in person to see if there was an emergency, but no one was present and phones were ringing off the hook. We wound up having to flee as we didn't know if it was safe to stay. Hard to recommend this hotel for that reason.

Central location

Overall good hotel. Friendly helpful staff. Room and hotel were clean. Parking at the hotel is a ripoff for $25 a night attached to the room. Garage next door is significantly cheaper. Be careful walking around the surrounding areas at night.

Rooftop, room cleaner, staff

It was a great place to spend the night for short money. I was there for a convention, so did not spend much time at the hotel then sleep, but everything was fine.

Everything was great. The hotel was located in a great place, very convenient.

Clean and spacious rooms with amazing water pressure and hot water! Easy to check-in and parking is a breeze

This property is within walking distance of many clubs and dining places.

Expedia's virtual card for the security deposit declined.

Our room didn’t have hot water, and the remote for the tv wouldn’t work so we couldn’t turn it on. We asked for someone to come take a look, but no one ever did. I did talk to a manager at check out and they refunded 50%. So all in all, I wish everything worked, but half price was nice too.

.

Minor issues in the room. Mini fridge was leaking water. Bathroom door would not lock.

The rooftop restaurant was closed, which was the main reason I wanted to stay.

The staff at the front desk was friendly. Parking was convenient. Overall the stay wasn’t bad but wasn’t great either. I wouldn’t book here again because I’m sure I could find a better option.

Cleanliness

The room was great size but the phone had been taken off its stand so it just hung, and we had to get our own towels, like they cleaned but disnt finish setting up...but still a comfortable stay.

Walk to Alliance Amphitheatre 10 minutes. Young man at front desk is super ..free parking

The staff member at check in was very nice and helpful! He made the stay very pleasant.

Perfect location for the event we were there to attend; interesting elevator system that took a few minutes to understand; the power of AI?

Easy to find. Easy parking. Easy access to room from parking garage. A relief when you're checking late at night.

Our room key did not work, the ac broke, it was 110 outside, and our frig did not work

All good

All good!

The tv didn’t work and the water in the room was scolding hot. Wouldn’t stay again.

Overall nice stay, kind of hard to find the lobby for check in.

Other than miscommunication for checking in early everything was fine. The front desk person told me to call morning of reservation and ask for check-in early status it was based on availability. So I called at 10:30 am and the front desk person advised my room was in cleaning status and would be ready for early check-in in about 1 hour. We had to be in line by 3pm for an event so I wanted to check in by 1pm but we held off and did 2 pm check-in still early but not that early. We got to hotel and the front desk person said room isn't ready and he wouldn't be able to give us a timeframe but could be another hour. I told him the front desk person this morning said it'd was already in clean status and would be ready by 12 and now it being 2pm I'm confused. Front desk person stated he's the only one that's been at the front desk all morning and he would never say that and it's based on availability but then he checked the system again and now our room is ready now. So we got to check in early but there was a little back and forth confusion. Parking is easy scan hotel key and let's you park in the garage conveniently for a $25 fee each day. Great location tons of restaurants in the area and easy walk to the amphitheater.

Convenient to concert amphitheater. Courteous staff!

Bathroom curtain has as mold on the bottom

Understaffed and didn’t have the suites we booked

The hotel was conveniently located but the air conditioner had to be manually set and was noisy.

Property was old, cleaning was terrible - hair clumps in the bathroom, toilet seat had hair on it, tub dirty, bed had hair on it like animal hair and the bed was indented like someone had been laying on it. Carpet had stains, fridge exploded my cans of seltzer water I had put in there because it was too cold in the fridge but couldn’t turn the fridge temp up. Staff ran out of linen. Pillows didn’t have pillow covers and then the pillow case, they just had the pillow case.

.

Room was good. Clean, comfortably bed. Worth a stay and a shower after a hot sweaty concert!

The rooms are large and comfortable. Breakfast was good!

I reserved two queen beds but was given a king. It worked out fine, though.

Room very nice, beds are a little firmer than I like but fine. Amenities are good, roof top bar is nice but wish they had a little more drink options

Good hotel, breakfast was just ok

The staff was kind and pleasant.

No hvac and fridge had rotten food

The building was hard to find and there were two separate lobbies with minimal staff, so it made check-in confusing. The elevators were run by a system similar to an iPad and it didn’t relay when some floors were out of order. It made parking an ordeal. And our AC was busted and even after asking for maintenance, it was never resolved. The staff was polite and the rooms were spacious and clean, but the overall experience was lacking.

The hotel was quiet Staff was friendly felt very safe with the doors locking after a certain time and having to use the key card to get back into the building kept unwanted drift raft out which was nice unfortunately the lobby was not air-conditioned properly and I was not informed about the upstairs barn restaurant in balcony being under construction prior to booking.

Cleaning was substandard. Hairs in bathtub, no shampoo in shower (empty).

Breakfast was really poor both days not much to choose from and what was there was very overcooked. Also the elevators are so loud all night long not much sleep to be had

Good parking lot with direct access to the hotel. Front desk employee eas very friendly and useful

The only thing, We would have liked to have access to hot water for a tea, and tea, what we expected as part of Hilton group (if no error) . The night we asked that to the reception guy who said no because that was provided only for breakfast

AC in 16th Floor two rooms not cooling - very uncomfortable and not resolve from hotel. Hotel Room toilet flush valve not working properly.

Convenient to everything downtown.

room was clean but very uninspiring. Also, parking is $25 additional, which is not clear from the "total" room price.

.

Hampton Inn is usually my first choice in hotel stays. This one is OK. The elevator system is ... stupid ... that's about the best I can say about it. Also the TV remote did not work -- only to turn on and off but not channel changes.

Great location for Brown Island concert. Room was clean. Breakfast was so-so.

Both mornings the breakfast area was opened up late which was inconvenient for one who is on a very tight schedule. The coffee the second day was leftover from the night before and COLD. Not very good choices for breakfast as far as a fresh fruit selection. Overall, for the price we pay we were very disappointed in this Hampton Inn and Suites

The bed was hard, the pillows were distinctly average, the Direct TV had no streaming ability.

Close to everything

👍

First of all, they offer parking but it’s $25 to park overnight, which was not disclosed while booking second the lobby is closed most of the time…we arrived at night and it was closed. We had to find our way through a different way and use their neighboring hotel to check in. Thirdly, the sofa bed did not have bedding in the room. The room was reserved to sleep six which meant we required the use of the sofa bed. we were told to try the other neighboring hotel again for extra pillows and blankets, but they told us they should be in the closet which they were not so there were no pillows or blankets for the sofa. My kids had no pillows or blankets that night. The breakfast was also old, barely warm and pretty gross but not unexpected in a continental breakfast type situation. Elevators were very difficult to use. They were completely digital and you could not access or alter the floors from inside the elevator very confusing and very weird. Overall, the property was clean enough. The biggest complaint was that there was not any bedding for the sofa bed, which is a huge problem when we needed that bedding for our kids.

When we saw the street level view on google maps, we didn’t even go. That, combined with all I read after about how difficult it was to park. We stayed at another hotel.

Parking was a little crazy due to the size of the parking garage. Hotel room was clean.

It was nice to walk to food

close to convention center

.

It was great having the room. The only downside was that the ac unit made a noise that I hardly slept one night and that I was given the offer to get a new room but a downgrade or have a fan and I chose to have a fan because I didn’t want to go through all the trouble of moving everything over. And thankfully I was given a discount and reimburse of about $200. And also parking garage is just about difficult to try to find and park and I feel it’ll be an issue down the road and I had minor scratch on the roof of my vehicle at the top floor which I believe should be fixable

Hotel was super clean. Great location and easily walkable to convention center and Capitol building. Free breakfast was really good.

Upon checking in, there was a lack of communication from the staff. The attendant did not greet me or ask for my name; instead, he took my ID without saying anything, which took me by surprise as i was not expecting that. He was on his cell phone throughout the process. This lack of attention set a negative tone for my stay. Furthermore, when we arrived at our room, it was not the room I had booked. The bathroom was not properly cleaned, as there was hair on the counter, and there was no soap provided. I was informed that nothing could be done to rectify the situation since the hotel was sold out, which left me very disappointed. Given the amount I paid, which was $250.00, I expected a much higher standard of service and cleanliness. This experience has assured me that I will not return to the Hampton Inn in the future, especially after planning a surprise birthday stay. Thank you for taking the time to read my concerns. I hope you can address these issues to improve future guests' experiences.

My best advice, if you're looking to stay here, book through the Embassy Suites. The customer service was much better.

Lobby is a bit confusing, need labeling or signs at the entrance

#2 Room had very little lighting. That was made worse by a faulty table lamp on desk. Front desk sent someone up to fix or replace it. Took it out of the room and never returned. My grandson and I had to get dressed for a General Assembly visit in front of the door where we had enough light to see what we were doing #3 Coffee. Maids had left only decaf coffee with the coffeer maker. Picked up some regular coffee at front desk but it made little difference because the in room coffee maker did not work. Next morning, no coffee in the breakfast area. One poor employee appeared to be responsible for all breakfast service. She said the coffee machine was broke and she had to go "upstairs" to get brewed coffee. It was great to see it when it arrived. Unfortunately no cups to hold it. #4 In room clock could not be set. Why Hampton Inns even includes them is beyond me. #5 There were two bottles of conditioner in the bathroom but unfortunately no body wash. There is just something out of sync about this entire place. No personality at front desk (when someone is available). This is just too much money for so little attention.

The room was spacious and clean upon arrival. Overall I was very satisfied with my stay.

Very nice and clean hotel. The room was comfortable and clean. Staff wonderful.

Upon check-in, I was informed that the hotel's HVAC was not working, so there would be no heat or air. Additionally, there was no ice on any floor in the hotel. The individuals at the front desk were doing the best they could in the situation, offering heaters or fans for guests. They also offered to make a recommendation for another hotel if I wanted to leave.

It was just an overnight stay but it was clean, comfortable and staff was friendly and helpful

Not many open restaurant's in walking distance from hotel.

Good

There were some sort of fluid stains all over the bathroom walls. During the middle of the night some sort of alarm went off in the room and disrupted everyone's sleep. I was drunk and trying to figure out what the hell was going on if we needed to evacuate the hotel. Why in the world would they have an alarm that is in the room that randomly goes off in the middle of the night that isn't consequential? The front desk lady just told me to turn it off and go back to bed, also the shower mixing valve is plumbed backwards and you have to turn the water almost all the way off to get hot water.

Great service, great hotel in a great part of town.

an unusual sharing of a high rise with 2 hotels and a public entrance way. Front desk employee gave excellent service. the breakfast was below what i usually see in Hamptons. ran out of coffee, limited selections. very quiet until middle of night fight between 2 females in hallway. great location for touring the historic spots in downtown Richmond. Beds and room amenties very nice.

The previous guest or someone has stolen the cable box. No Tv

We were very disappointed in our Hampton Inn stay. We have always found Hampton Inns to be clean and the breakfasts tasty but this time it did not live up to standards. The toiletry dispensers in room were empty, there is a nightclub on top floor that caused our room to be super loud until 12:30, the breakfast was not well stocked.., there was not even water available at breakfast.

My stay was fine, but in the 1st night, we were on the 19th floor and kept hearing the elevator all night making it difficult to sleep. We planned to leave the next day so we checked out. Due to unforseen circumstances, we ended up staying a second night. This time, we were on the 14th floor and the room was gorgeous. The only thing was I think we were either right by the heating furnace or something and it was loud off and on all night. Also, the parking garage is really really really tight.

Unfortunately there were issues with the HVAC and I had to be moved to 3 different rooms to fix. The staff did great, but it was a bit frustrating. There is a nightclub up at the roof and one can hear the bass until 1am. The rooms were nice (all three of them).

Location!

We stayed for the Richmond marathon and it located between the start and finish line. There are multiple dining options and the garage parking was easy. The staff was nice and coffee was available throughout the day.

This location was extremely short staffed. Wait to check in. Shower was broken & needed to be fixed. Not enough bedding & towels for the room capacity - had to request more. Foyer smelled like garbage. Drinks in the sundry shop expired.

Friendly staff

Great location. Fairly quiet. Wish they had more mest options with breakfast

Room was not ready on time had to wait for hours

Would not recommend