Fairfield Inn & Suites Richmond Midlothian

Nice clean

Me gustó mucho la instalación pero al llegar me dijeron que estaba declinada mi reserva y no podia entrar fue un momento muy desagradable

Very good staff, very clean and fairly quiet. Moderate-height beds (i.e. not absurdly tall) help disabled people enormously!

We were there for family day with the Virginia State Police. The property was close to the academy and had plenty of options for dining close by. The property was nice, the room was clean and the staff was very nice and helpful.

The bed was too hard for me.

The bed was too hard for me.

The check-in

Nice hotel that I’ve stayed at more than once and will return to the next time I’m in the Richmond area

The place had a great vibe, good location, smelled great, was clean and appealing. The beds were comfortable, rooms clean, staff friendly. Breakfast was very good. Check in took a very, very long time. Please be aware the pool is very cold. I am so glad we didn't have my 6 year-old along for this trip or it would have been very disappointing for him.

The place had a great vibe, good location, smelled great, was clean and appealing. The beds were comfortable, rooms clean, staff friendly. Breakfast was very good. Check in took a very, very long time. Please be aware the pool is very cold. I am so glad we didn't have my 6 year-old along for this trip or it would have been very disappointing for him.

Exceptional

My husband and I came to this hotel after leaving another due to the cleanliness (or lack thereof) of another. It was a breath of fresh air. The elevator even smelled better. Room was clean. Bathroom was clean. Cute little Bluey stickers or the toilet paper and tissues (we don't even have kids and we thought it was cute). The shower was huge and really nice. Definitely wish we would've stayed here both of our nights in VA.

Staff was very helpful.

Room was clean, and large. Beds were comfy but sofa bed wasn’t that comfortable.

The room, particularly the bathroom, was very clean. The staff was friendly. It's convenient to downtown Richmond and other Richmond suburbs (Midlothian and Chesterfield). Definitely recommend and will be staying again in the future.

Exceptional

Exceptional

It was all very accommodating No complaints

It was all very accommodating No complaints

The room was really big, so clean and well appointed. The breakfast was amazing and the staff couldn’t have been friendlier or more attentive. This was a very nice stay.

Pleasant

It had two TVs and a good shower. The pull out couch was very difficult to sleep on no support at all just springs

It had two TVs and a good shower. The pull out couch was very difficult to sleep on no support at all just springs

Courteous Good value Excellent breakfast

Rooms were very clean, the front desk staff were very helpful and friendly, and the breakfast was very good with everything fresh. The lady assisting at breakfast was a bit less pleasant rather unfriendly, and you felt watched for every move you made near the breakfast area.

Did not use the gym

Staff was very kind. Our room was perfect. NA

Staff was very kind. Our room was perfect. NA

Parking was easy and available, even though it was a summer day in March.

Exceptional

All good!

All good!

Exceptional

Staff and room was amazing

Staff and room was amazing

Comforter was soiled and upstairs clients for two nights were very noisy until after 3am.

Comforter was soiled and upstairs clients for two nights were very noisy until after 3am.

Great hotel.

Great hotel.

Very modernized, I love the complimentary water dispenser with lemons and limes at the check in desk. The hotel attendant was very pleasant. Nothing

Very modernized, I love the complimentary water dispenser with lemons and limes at the check in desk. The hotel attendant was very pleasant. Nothing

Location. Broken thermostat and A/C unit made for an uncomfortable night of little sleep. Unclear how staff didn’t know it was broken and put guests in the room.

Location. Broken thermostat and A/C unit made for an uncomfortable night of little sleep. Unclear how staff didn’t know it was broken and put guests in the room.

The heat was not working in our room. I told the staff person on duty at the front desk. She said she would send someone up to look at it. In the meantime, I asked for 2 extra blankets. She gave me only one and said she had to keep the other extra blankets in case other guests requested one. I pointed out that it’s a hotel, and it is impossible to believe they didn’t have more than a couple of extra blankets. She refused my request again. She never sent someone up to look at the heater. My husband eventually went down and demanded a new room. We were eventually moved. All of this occurred between 10:45 and 11:30 pm.

The heat was not working in our room. I told the staff person on duty at the front desk. She said she would send someone up to look at it. In the meantime, I asked for 2 extra blankets. She gave me only one and said she had to keep the other extra blankets in case other guests requested one. I pointed out that it’s a hotel, and it is impossible to believe they didn’t have more than a couple of extra blankets. She refused my request again. She never sent someone up to look at the heater. My husband eventually went down and demanded a new room. We were eventually moved. All of this occurred between 10:45 and 11:30 pm.

Breakfast was good. Room was great. Staff was friendly and helpful

This was a terrible experience. I am amazed that Marriott would allow this dirty uncomfortable hotel under their name. The bed was hard. The pillows were flat. No one would bring us an extra towel. The room smelled like musky smoke. The parking was inconvenient. The pool was unsanitary and not at regulated levels of chlorine. People were camping out in the gym area. Breakfast was questionable. Yogurt and bagels was all they offered. I will never have my children in this establishment again.

Pool Water pressure was low no toilet tissue or bath towels in room had to go to front desk checked in at 4 came back at 2 wrong key to door took about 30 min to fix

Very good

Yes

Yes

Clean and modern. Nice breakfast. Room was spacious and lots of storage for long stays. The bed was too firm.

Tge location was perfect for the event I attended. The staff was friendly and helpful. N/A

Awesome hotels just could use new pillows

Awesome hotels just could use new pillows

That I had to leave!

Appreciated gluten free muffin at breakfast which I requested. Room was quiet and comfortable.A+ for cleanliness. Room was cold in spite of resetting the thermostat. Silly bows on toilet paper roll and tissues.

Lost a star due to happy anna on reception at check in and her equally happy sister on reception in the morning. Both also not dressed very professionally as well their demenor.

Lost a star due to happy anna on reception at check in and her equally happy sister on reception in the morning. Both also not dressed very professionally as well their demenor.

My room was quite nice and very comfortable.

My room was quite nice and very comfortable.

It sounded like acrobatics happening in the room above us, the evening and first thing in the morning!! And snoring from the room around us! Not sure which one, but it was LOUD!! Pool was cold/freezing. During cold seasonal months, pool should be heated.

Beds were very hard and the air conditioning in the room was loud.

Beds were very hard and the air conditioning in the room was loud.

amazing overnight staff

amazing overnight staff

The staff was amazing and friendly. Everything was clean. The breakfast had many options. The hotel was quiet. I really enjoyed the stay there.

The staff was amazing and friendly. Everything was clean. The breakfast had many options. The hotel was quiet. I really enjoyed the stay there.

Clean.

Clean.

The Pool and the cleanness of the rooms and breakfast That the pool was not heated

The location was good. The hotel was updated and looked nice. Free breakfast included. I was traveling for work and left early in the morning when it was still dark. ALL of their lights in the parking lot were off and it was pitch black! This is an unacceptable safety issue. When I asked the staff about this, they said there was nothing they could do about it. The hotel had a nice look, recently updated maybe? However, water pressure was awful and beds were hard. Wi-fi was only available if you agreed to sign up for an account with Marriott. I was only staying one night for business and I don't usually stay with Marriott so I didn't want to sign up for spam...no wifi for me.

This hotel doesn't have a pool, and if there's a fitness center, I missed it. And there's not much area for walking around. What it does have is a large, comfortable breakfast area, and while I only ate there a couple of times, it was adequate for my needs. The room was spacious, as I got a "king suite" with a sofa bed. WiFi wanted me to join some loyalty thing, but once I did that it was free. There was a little noise, but nothing major. I would stay there again.

This hotel doesn't have a pool, and if there's a fitness center, I missed it. And there's not much area for walking around. What it does have is a large, comfortable breakfast area, and while I only ate there a couple of times, it was adequate for my needs. The room was spacious, as I got a "king suite" with a sofa bed. WiFi wanted me to join some loyalty thing, but once I did that it was free. There was a little noise, but nothing major. I would stay there again.

This is an awful hotel. They don’t pay any attention to the appliances in the room, instead expect their guest to tell them when they stop working. I have stayed here twice, and in both instances an appliance in the room (one time the air conditioner and another time the lamp near the bed) did not work properly. The hotel doesn’t care. They are great at apologizing, but terrible at maintenance. The lamp next to bed has two power outlets and one of them did not work. I tried to use the other one and it appeared to work, but then I discovered that if something is plugged in and it moves even slightly then it will disconnect and this caused a big problem for me. I will never stay at this hotel again.

This is an awful hotel. They don’t pay any attention to the appliances in the room, instead expect their guest to tell them when they stop working. I have stayed here twice, and in both instances an appliance in the room (one time the air conditioner and another time the lamp near the bed) did not work properly. The hotel doesn’t care. They are great at apologizing, but terrible at maintenance. The lamp next to bed has two power outlets and one of them did not work. I tried to use the other one and it appeared to work, but then I discovered that if something is plugged in and it moves even slightly then it will disconnect and this caused a big problem for me. I will never stay at this hotel again.

Clean property, free breakfast, pool seemed to be under maintenance while I was there. Walking to any dining options in the area felt unsafe due to a lack of cross walks

Clean property, free breakfast, pool seemed to be under maintenance while I was there. Walking to any dining options in the area felt unsafe due to a lack of cross walks

We liked that we had a place to sleep. The room was clean. There was a ironing board and iron which we needed. The breakfast was very good and a decent selection of items. The walls were paper thin. The people above us sounded like Godzilla walking around. I could hear the people in the room on the other side snoring. The pool was cloudy looking and freezing cold, couldn't use it, the pool is one of the reasons we chose this hotel.

The swimming pool was very small but breakfast was very good

The swimming pool was very small but breakfast was very good

Breakfast

There were bed bugs and they act like there were none

Accomodating for very late arrival!

Accomodating for very late arrival!

I will never understand how the hvac is supposed to be controlled. I've been in two different rooms and in both cases the wall control doesn't work so the window unit has to be run manually. Not everyone would realize how to manage this anomaly

I will never understand how the hvac is supposed to be controlled. I've been in two different rooms and in both cases the wall control doesn't work so the window unit has to be run manually. Not everyone would realize how to manage this anomaly

Loudest air conditioner I’ve ever had in a hotel room that turned on and off all night which woke me up ten times.

Loudest air conditioner I’ve ever had in a hotel room that turned on and off all night which woke me up ten times.

Wonderful! Not a thing!

Floors/Carpet could've been cleaned better, but you notice all the dirt with a toddler. Perfect for what we needed for our stay.

Floors/Carpet could've been cleaned better, but you notice all the dirt with a toddler. Perfect for what we needed for our stay.

Easy check-in, comfy room, lovely body wash and shampoo, great breakfast, polite, courteous and helpful staff!

This went from a lackluster stay to a downright bad one. Arrived on Friday night, we checked in, which was seamless having already prepaid online. We head up to the third floor and notice we've been assigned an ADA room. Fine, but unnecessary, and there were several other rooms available. The TV did not work. The water pressure was horrible--it was almost laughable and the water had a foul odor to it. With a wedding on Saturday, we woke up and as I began to get dressed, I noticed my clothes were soaking wet. I'd left my suitcase on the floor with a corner under the AC unit, which had poured out water--this was not a condensation leak. Two inches of pooled water was in my suitcase, and my Ferragamo loafers were soaked, with standing water in the heel. I went down to inform the front desk. I spoke with who I believed was the manager Gina. She apologized and said they'd have someone check on it and that she'd provide me "credits" for my stay. I had to rush down to DSW to buy a pair of replacement shoes ($110) prior to the 2 pm wedding. They never came to check on the AC at all--it leaked throughout the second night, which likely means its been in the carpet and likely grown into mold--lovely. They also don't make up the room. Their policy is every three days. I went down at checkout., No credits. Given a phone number to call to ask for manager Gina. It was the local front desk--Gina wasn't in on Sundays. Just a disaster and no assistance.

This went from a lackluster stay to a downright bad one. Arrived on Friday night, we checked in, which was seamless having already prepaid online. We head up to the third floor and notice we've been assigned an ADA room. Fine, but unnecessary, and there were several other rooms available. The TV did not work. The water pressure was horrible--it was almost laughable and the water had a foul odor to it. With a wedding on Saturday, we woke up and as I began to get dressed, I noticed my clothes were soaking wet. I'd left my suitcase on the floor with a corner under the AC unit, which had poured out water--this was not a condensation leak. Two inches of pooled water was in my suitcase, and my Ferragamo loafers were soaked, with standing water in the heel. I went down to inform the front desk. I spoke with who I believed was the manager Gina. She apologized and said they'd have someone check on it and that she'd provide me "credits" for my stay. I had to rush down to DSW to buy a pair of replacement shoes ($110) prior to the 2 pm wedding. They never came to check on the AC at all--it leaked throughout the second night, which likely means its been in the carpet and likely grown into mold--lovely. They also don't make up the room. Their policy is every three days. I went down at checkout., No credits. Given a phone number to call to ask for manager Gina. It was the local front desk--Gina wasn't in on Sundays. Just a disaster and no assistance.

The front desk staff were very helpful and friendly. We appreciated the fruit water at the front desk as well as the breakfast. The room was comfortable and clean. It could probably use an update on carpet at some point.

The front desk staff were very helpful and friendly. We appreciated the fruit water at the front desk as well as the breakfast. The room was comfortable and clean. It could probably use an update on carpet at some point.

great location and great value!

great location and great value!

Very nice!

Very nice!

Internet did not work for my room; staff inattentive.

Internet did not work for my room; staff inattentive.

We loved the staff, from the housekeepers to the front desk. Everyone was very nice, helpful and polite. The only issue was the pool being dirty and we couldn’t use it during our stay.

We loved the staff, from the housekeepers to the front desk. Everyone was very nice, helpful and polite. The only issue was the pool being dirty and we couldn’t use it during our stay.

Overall it was a fine stay. A bit disappointed that we didn’t receive housekeeping services despite the relatively high price point. Would stay again if we were in the area, however.

Overall it was a fine stay. A bit disappointed that we didn’t receive housekeeping services despite the relatively high price point. Would stay again if we were in the area, however.

The air conditioner was noisy.

The air conditioner was noisy.

Everything I mentioned! The staff were terrific and we thank them....

Everything I mentioned! The staff were terrific and we thank them....

The hotel is excellent, the comfort, the kindness, the treatment, the quality of this hotel is one of my favorites.

The hotel is excellent, the comfort, the kindness, the treatment, the quality of this hotel is one of my favorites.

Great comfortable stay

Great comfortable stay

my cable was out on the first day, So I called front desk they said they would work on finding the problem. Next day I left to go out, came back no cable still i ask for some kind of compensation for having no cable to watch tv.I saw moved to another room. Still no compensation on my bill.Over all 2 star.

my cable was out on the first day, So I called front desk they said they would work on finding the problem. Next day I left to go out, came back no cable still i ask for some kind of compensation for having no cable to watch tv.I saw moved to another room. Still no compensation on my bill.Over all 2 star.

One of the best hotel I stayed at. Very quiet, breakfast was good I only wish they had potatoes. Staff was friendly. The fridge didn't work, and the staff replaced it within minutes. Check in and out was great so was parking.

One of the best hotel I stayed at. Very quiet, breakfast was good I only wish they had potatoes. Staff was friendly. The fridge didn't work, and the staff replaced it within minutes. Check in and out was great so was parking.

Excellent accommodation. Nice touches like pen and paper(haven't seen that in years. Very friendly staff.

Excellent accommodation. Nice touches like pen and paper(haven't seen that in years. Very friendly staff.

Great place. Very well managed. Excellent staff and help.

Great place. Very well managed. Excellent staff and help.

It was so tucked away that I missed it at first. But it was a very good experience.

It was so tucked away that I missed it at first. But it was a very good experience.

Clean room. Busy area if you go anywhere you will hit multiple tolls. Breakfast was just okay but more of a show than a meal. Parking was easy. Staff was incredible.

Clean room. Busy area if you go anywhere you will hit multiple tolls. Breakfast was just okay but more of a show than a meal. Parking was easy. Staff was incredible.

Not greeted by anyone even with lack of people in the lobby. Over ten minutes later I saw the young man in charge sitting in a chair with his feet up relaxing with a coworker. After getting his attention he handed me the keys for room #300. As I collected our luggage my wife called and told me that our “room” was occupied. Turned out the hotel assigned us the wrong room. The room was the best offered and looked like a standard room at any truck stop. Doors didn’t shut, dirty towels, thin walls, and a view of their dumpster seemed to be their best room. In the morning we were awoken by pounding on our door saying maintenance was needed. After explaining we had a noon checkout the guy says “Oh” without even an apology then proceeded to pound on every door on our floor extra loud from his annoyance with us I assume. Much more could be said but bottom line ignore any positive reviews about this place and go anywhere else.

Not greeted by anyone even with lack of people in the lobby. Over ten minutes later I saw the young man in charge sitting in a chair with his feet up relaxing with a coworker. After getting his attention he handed me the keys for room #300. As I collected our luggage my wife called and told me that our “room” was occupied. Turned out the hotel assigned us the wrong room. The room was the best offered and looked like a standard room at any truck stop. Doors didn’t shut, dirty towels, thin walls, and a view of their dumpster seemed to be their best room. In the morning we were awoken by pounding on our door saying maintenance was needed. After explaining we had a noon checkout the guy says “Oh” without even an apology then proceeded to pound on every door on our floor extra loud from his annoyance with us I assume. Much more could be said but bottom line ignore any positive reviews about this place and go anywhere else.

5 star worthy

5 star worthy

Second time staying here. Definitely will come back!!

Second time staying here. Definitely will come back!!

This has to be the best hotel Ive every stayed. Everything was outstanding and the staff true professionals. I highly recommend

This has to be the best hotel Ive every stayed. Everything was outstanding and the staff true professionals. I highly recommend

nice

nice

Staff was amazing

Staff was amazing

Hotel staff was superb! Only complaint was the water went out in the middle of our shower and hot never went back on.

Hotel staff was superb! Only complaint was the water went out in the middle of our shower and hot never went back on.

Just not comfortable

Just not comfortable

Excellent staff. Polite and friendly. Rooms clean and property well taken care of. Would stay again.

Excellent staff. Polite and friendly. Rooms clean and property well taken care of. Would stay again.

location and service

location and service

Front desk very friendly and helpful. Breakfast staff were smiling and made us feel welcome. Neighbors were a little noisy but overall a great place to stay

Front desk very friendly and helpful. Breakfast staff were smiling and made us feel welcome. Neighbors were a little noisy but overall a great place to stay

They staff that checked me did not communicate well and was to busy on their phone. the staff that checked me out did an Excellent job. The stay was nice but the hotel guest are very noisy and inconsiderate all hours of the night.

They staff that checked me did not communicate well and was to busy on their phone. the staff that checked me out did an Excellent job. The stay was nice but the hotel guest are very noisy and inconsiderate all hours of the night.

Front desk service was great.

Front desk service was great.

My overall hotel experience was excellent! The hotel staff were wonderful! Only con is that the bathroom mat in the shower that was rolled up standing on a shelf was covered in hair so I was unable to use it.

My overall hotel experience was excellent! The hotel staff were wonderful! Only con is that the bathroom mat in the shower that was rolled up standing on a shelf was covered in hair so I was unable to use it.

The hotel itself is fine. However, I was charged by Expedia and the hotel for my stay. When Expedia called to rectify, they were told by the hotel that they didn't charge me, even though I have a posted credit card transaction. I will never stay here again!

The hotel itself is fine. However, I was charged by Expedia and the hotel for my stay. When Expedia called to rectify, they were told by the hotel that they didn't charge me, even though I have a posted credit card transaction. I will never stay here again!

Very relaxing get away

Very relaxing get away

The cleanliness blowed me away. Plus it was the first time the shower didn't fog up the rest of the bathroom. Yall know what I'm talking about. Excellent

The cleanliness blowed me away. Plus it was the first time the shower didn't fog up the rest of the bathroom. Yall know what I'm talking about. Excellent

Beautiful Hotel , Room , service excellent

Beautiful Hotel , Room , service excellent

When I got to my room the first thing I noticed was the bathroom sink was dirty. I always travel with cleaning supplies so I cleaned it myself. I shouldn’t have to do that being that I’m saying and a hotel with a good reputation. As the night went on and I was ready to go to bed and pulled back the sheets I seen someone else’s hair on the sheets. It grossed me out so bad that I had to sleep in the chair. Horrible experience!!!

When I got to my room the first thing I noticed was the bathroom sink was dirty. I always travel with cleaning supplies so I cleaned it myself. I shouldn’t have to do that being that I’m saying and a hotel with a good reputation. As the night went on and I was ready to go to bed and pulled back the sheets I seen someone else’s hair on the sheets. It grossed me out so bad that I had to sleep in the chair. Horrible experience!!!

great service

great service

The only thing I didn’t like was the towels. They were too small and very thin, not absorbent at all.

The only thing I didn’t like was the towels. They were too small and very thin, not absorbent at all.

The staff was very gracious and helpful. The breakfast was a cut above the usual continental breakfast. We'll use this hotel often in the future.

The staff was very gracious and helpful. The breakfast was a cut above the usual continental breakfast. We'll use this hotel often in the future.

Property was excellent. Upon seeing my hotel receipt though, I found that, with the cancellation insurance, Expedia charged me $48 more than I would have paid if I had booked with the hotel alone. Next time I will definitely check with the hotel before waisting money on something I could have done myself.

Property was excellent. Upon seeing my hotel receipt though, I found that, with the cancellation insurance, Expedia charged me $48 more than I would have paid if I had booked with the hotel alone. Next time I will definitely check with the hotel before waisting money on something I could have done myself.

Great place

Great place

Clean and quiet.

Clean and quiet.

Very clean and comfortable and quiet!

Very clean and comfortable and quiet!

super clean, breakfast was perfect.

super clean, breakfast was perfect.

Staff were extremely nice.

Staff were extremely nice.

Refrigerator was not working upon check-in however a new one was provided within the hour. Excellent service

Refrigerator was not working upon check-in however a new one was provided within the hour. Excellent service

Nice accommodations, updated and clean. Great breakfast and coffee

Nice accommodations, updated and clean. Great breakfast and coffee

Great experience

Great experience

Over all it was nice. They did have a gluten free option for breakfast, which was a plus! The staff were helpful.

Over all it was nice. They did have a gluten free option for breakfast, which was a plus! The staff were helpful.

Amazing! Stayed for just one night while traveling through the area. Bright and clean lobby. Front desk associate was sweet, friendly and knowledgeable. Room was comfy, quiet and super clean. Breakfast looked good (mix of hot and cold items), but we just grabbed fresh hot coffee before heading out. We would definitely choose to stay here again if we're ever in the Richmond area. Highly recommend!

Amazing! Stayed for just one night while traveling through the area. Bright and clean lobby. Front desk associate was sweet, friendly and knowledgeable. Room was comfy, quiet and super clean. Breakfast looked good (mix of hot and cold items), but we just grabbed fresh hot coffee before heading out. We would definitely choose to stay here again if we're ever in the Richmond area. Highly recommend!

Safe clean property

Safe clean property

The only issue I had was that the sink was stopped up.

The only issue I had was that the sink was stopped up.

Friendly and informative staff!

Friendly and informative staff!

IMO, 3 things need improving for CHECK-IN: Greet me with a smile, stand up to check me in, (if phyisically able), & alert me about the construction with reassurance. Something like this: "I've assigned you a newly renovated room; I hope you find it to you liking! As you get off of the elevator, you'll notice we are still updating other areas of that floor, but it's safe for you. When work resumes in the area tomorrow, there should be no disruption to your rest. Please enjoy your stay and call if there is anyway we can make it your best stay." Now, to close: In the morning, the Desk Staff was friendly, energetic, enjoyable.

IMO, 3 things need improving for CHECK-IN: Greet me with a smile, stand up to check me in, (if phyisically able), & alert me about the construction with reassurance. Something like this: "I've assigned you a newly renovated room; I hope you find it to you liking! As you get off of the elevator, you'll notice we are still updating other areas of that floor, but it's safe for you. When work resumes in the area tomorrow, there should be no disruption to your rest. Please enjoy your stay and call if there is anyway we can make it your best stay." Now, to close: In the morning, the Desk Staff was friendly, energetic, enjoyable.

We were greeted by a lovely staff it was very comfortable and quiet

We were greeted by a lovely staff it was very comfortable and quiet

This property was very easy to get to so the location was perfect. Very clean and the breakfast fit our needs with great options. My family nor my back liked the beds. It felt like we were sleeping on a box spring with a thin piece of cushion. Although being on the 3rd floor, we heard walking on the floor above us all night for all 3 nights which made it hard to stay asleep.

This property was very easy to get to so the location was perfect. Very clean and the breakfast fit our needs with great options. My family nor my back liked the beds. It felt like we were sleeping on a box spring with a thin piece of cushion. Although being on the 3rd floor, we heard walking on the floor above us all night for all 3 nights which made it hard to stay asleep.

The room was a little humid smelling and not a lot of water pressure in the shower. But the ac was cold and we got a great night’s sleep.

The room was a little humid smelling and not a lot of water pressure in the shower. But the ac was cold and we got a great night’s sleep.

It was good, shopping, and restaurants not far

It was good, shopping, and restaurants not far

it was So So

it was So So

What I didn’t like was fire alarm going off every 33 seconds

What I didn’t like was fire alarm going off every 33 seconds

Great location, close to restaurants and shopping areas. Safe and quiet.

Great location, close to restaurants and shopping areas. Safe and quiet.

Nice, relatively new property. Staff was very friendly. Would stay here again.

Nice, relatively new property. Staff was very friendly. Would stay here again.

The location was good for what I needed to accomplish while in the area.

The location was good for what I needed to accomplish while in the area.

Amazing service, amazing staff!

Amazing service, amazing staff!

They did give us another room.

They did give us another room.

We had to be assigned 3 rooms before they found one that was cleaned. Beds are also not comfortable.

We had to be assigned 3 rooms before they found one that was cleaned. Beds are also not comfortable.

Staff was very friendly. Breakfast was good. It was convenient to have a 24 Hour Fitness Center.

Staff was very friendly. Breakfast was good. It was convenient to have a 24 Hour Fitness Center.

Super nice staff cozy room would stay again

Super nice staff cozy room would stay again

The wallpaper was peeling and the faucet pulled from the wall. The room smelled musty as did the hotel.

The wallpaper was peeling and the faucet pulled from the wall. The room smelled musty as did the hotel.

Beautiful friendly and quiet area

Beautiful friendly and quiet area

The shower water never gets warm.

comfortable beds. Very clean atmosphere.

Ccxxccc

Professional staff, clean safe hotel

Requested late check out and they gave me until Noon because of “availability” even though there was no one in entirety of hotel. Then when I came to my room at 11 there was a maid inside. Water fountain didn’t work in fitness center. Hard stay away.

We arrived with a warm greeting at the front desk from a lovely lady named Regina ..we had been driving all night .we were really tired and I promise you Miss Regina was so understanding and got us checked in quickly ..I wasn’t able to Thank her again for making a challenging 6 hours drive there in the rain all the better just by acknowledging and accommodating us with kindness …I will be returning in the near future ..oh and this hotel smells sooo good .

What I did not like. 1) The room air was very stale. 2) Spider webs up in the ceiling corners near the window. 3) The "light bulb" in the cabinet over the portable coffee/tea pot not working. Notified the customer service desk and was informed a work order was placed...Result: No service render or a follow up on the room during our stay. Suggestion: Management of cleaning service department to perform "extra" room check, especially rooms that have not been use in a long while. My experience in the past has been awesome with Fairfield Inn. I would like to continue to make Fairfield Inn one of my family go to Hotel when we are in town. This time I could not give this Hotel a 5 star. Thank you, Expedia, for all that you do to provide customers the best service.

Always great staff and clean

Convenient, clean and friendly.

Nice

The property was in excellent condition, as it looked very new and well maintained. There was a lot of dining and shopping opportunities nearby. The staff was particularly courteous and professional.

Nice place

Very comfortable stay. Great location for our purposes. Parking was plentiful and easy. Staff was friendly and helpful.

The room is nice and clean as well as the bathroom. Check in was quick and the staff are very nice.

The staff was super nice. The rooms were exceptional.

Stayed here for one night to have a couples night. The room looked like the photos, the bathroom was sparkling clean, and the room itself was also clean and in good condition. We enjoyed our stay here.

Good location and nice room

Only stayed one night - pool looked like it needed to be clean and water pressure in shower was a little low, but would recommend the place to others.

Clean, easy to get to and very friendly staff.

Great location