Courtyard by Marriott Richmond Northwest

Superb

Very good

I was very offended and unimpressed that one of the front desk staff members accused my son of stealing from the little supermarket. He was in there looking around for a snack and I asked him to tell me if there was anything he wanted and then to come ask me for the money. I was upstairs in the room. The staff member asked him to lift up his shirt and empty his pockets and he said why, and she said that she saw him put something in there. His pockets were empty and he had not put anything in there. My son is only 13 years old and I think it is completely inappropriate to ask him to lift up his shirt to prove he has not stolen! The right thing to do would’ve been to ask him to please leave or get his parent.

The bar stuff

The bar stuff

Exceptional

I've stayed at the Courtyard by Marriot in Short Pump several times. The location is excellent. It's close to good shopping, nice restaurants and most important my mom's assisted living facility. The staff is always friendly and helpful. And the rooms are very comfortable. It's a great stay particularly for what they charge.

Superb

Pretty good. This is the first place I've stayed where you had to charge your breakfast to your room. No cash. This was somewhat confusing. Compounding the problem was that there was only one person working the bar where you had to order. This person had to explain the charge-to-the room requirement...and prepared the food. Mattress was lumpy.

The staff were wonderful. The room was clean and well designed. The mattress (to soft) and pillows (flat) were uncomfortable for our liking.

The staff were wonderful. The room was clean and well designed. The mattress (to soft) and pillows (flat) were uncomfortable for our liking.

Pretty good. This is the first place I've stayed where you had to charge your breakfast to your room. No cash. This was somewhat confusing. Compounding the problem was that there was only one person working the bar where you had to order. This person had to explain the charge-to-the room requirement...and prepared the food. Mattress was lumpy.

We were charged daily for parking even though we did not have a car and had to go to counter twice to have charges removed. Food at cafe was pricey

I Think it is time to simply replace the bed linen set. Other than that, the hotel is well managed and cleaned. I will definitely stay there again.

Staff was very friendly and outgoing. Room was very clean and we really enjoyed our stay

Two issues one I didn’t have a car and two on their website. It says free self parking. Please make sure you check your bill.

Exceptional

Nice bar

Good

Very good

Good

The staff were kind and considerate! Rooms were comfy and clean. Will stay again when visiting Richmond.

There are still renovations underway but they didn’t seem to interfere with customers. They have started charging $5/night to park in the open parking lot which is completely absurd. The bed was too firm for my liking.

Fine

Had a little construction on the front of the building but nothing that interfered with the entrance. The staff was excellent!

The area in front of the lobby outside was a wreck.

Superb

Exceptional

The stay was just okay. The staff was very kind. The handicapped room was clean. The shower was terrible. There was very little water pressure and the shower did not drain properly so water went all over the floor making it very dangerous for someone with mobility issues. The television did.not work.

Bad

The stay was great. The construction out front was a bit noisy.

The stay was great. The construction out front was a bit noisy.

It was good

They were

I was putting in a room where the heating system was broken, had to pack up everything and move to another room, which is not easy for me since I am 65 years old and disabled. But the worst thing is, I got a hamburger from their bistro, it was the only thing I ate all day. Definitely got food poisoning! Was sick all night! The person that actually served me the burger was not very friendly, I am sorry that I even tipped her. But of course, the worst thing was being sick!

Stayed for one night while passing through. Stayed here in 2023 & loved It, however this time around was a completely different experience. I checked in late at night and was leaving early the next day, but I couldn’t sleep. The mattress was terrible. The room and bathroom were extremely outdated and had a broken tub, dirty carpets. The room had a smoke smell. The AC was barely working. Definitely wouldn’t stay here a third time.

Great staff, especially Minnie at the front desk. Nice clean hotel. Easy in and out.

The staff was amazing! They had just renovated the space within a month, but I did not have a phone line nor did I have a remote. The bed wasn’t the most comfortable.

Courtyard by Marriott always exceeds my expectations.

I've stayed at several Courtyard by Marriott locations and have found them to be far superior to many other high end facilities.

Clean room, super friendly staff—great stay!

I was very pleased with my room. However if the hotel isn’t going to offer free coffee in the lobby (like every other hotel does) then you better make sure your Bistro is open and fully operational which is wasn’t the entire time Inwas there. And the gal there was RUDE

Great stay

First time i was disappointed with a Marriott hotel, I've stayed at several other Marriott's and this was first time I was charged to park my car in the parking areas of the hotel, and told they were adding $20 on my card, that would be retuned at end of stay. The beds are also very hard, i did not get a very good nights sleep.

Front desk staff was wonderful!!!

NA

The room was very nice

Excellent

Nice property very clean. Main entrance was under construction and closed. Inadequate signage to direct you where to go to check in when arriving. Needs to be more pronounced with a large (lit up) enter here sign at night. Other than that a very pleasant stay.

The room smelled wet. The shower had roaches.

I will use again.

Great stay

Amazing

Great stay!

Easy checkin, very nice, clean and in a great location!

Very clean rooms, friendly staff, delicious food. The cleanest indoor hotel pool ever, and its air conditioned. Can’t wait to visit again.

Staff was GREAT! Room was clean, comfortable and reasonably priced!😁

Ok

.

The staff are very friendly and helpful. I will be staying here again in the future.

Clean, nice hotel. Staff is very friendly and help you in any way they can.

Great stop

Our first night, we noticed the bedsheets had multiple stains. The water pressure from the shower was very low. However the staff were very polite and helpful. Another issue we had, was the confusion around the parking. When I first placed the booking over the phone, I was informed that parking was free, but when we got to the hotel they told us parking is $5 per night. There should be more clear information on the website as to whether parking is free or not.

No free breakfast included and, I believe, they charged $5 for parking. I haven't looked at my receipt yet. If they have, it's ridiculous!

The property was very clean and well kept. The only criticism I have is to why they are charging a parking fee.

I very much enjoyed my stay, even though it was quite brief. I was welcomed warmly, my room was clean and comfortable, and i enjoyed being able to get a glass of wine before heading out for the evening. I appreciate it. The efforts to be more Eco, friendly with recycling in the room and use of real plates and forks, and wine glasses

Excellent as always

The hotel was nice. We had to pay to park in their parking lot.

Amazing !!!! Very relaxing and clean !!

Very clean and updates

the fact of remodeling of the hotel. laundry just terrible

Quite older but renovated property. Priced accordingly. Easy shopping and dining nearby if needed, not walking distance but within a mile or two.

– Fritz Alders

Comfortable and relaxing, SLEPT WELL

Stayed 4 days to spend family time in richmond. Worked out well with having a suite, and walk out patio! Room was modern and comfortable. Beds are good, a little softer would be good.

Excellent

Good location, nice staff

Very kind, helpful, courteous staff.

The stall shower was ridiculously made; one door doesn’t open at all; other is narrow plus shower stall dirty. The pillows and mattress awfully soft. Marriott Courtyard doesn’t give u fresh towels until your 5th day! Truly unacceptable for a high end courtyard. Would not recommend.

Had the unexpected rude interaction with the floor manager been normal oppose to aggressively belligerent i would have given 4 stars. Everyone was nice and acoomadating there. I asked one simple question for clarification and maybe she was having a bad day but she went into a ghetto unprofessional rant til i still calmly explained i was a gold member and began recording then she understood my simple question and became sooo nice. Never experienced that ay any Marriot or other hotel for that matter. Especially since it wasn't a question that even warrented any sort of offense to be taken...🤔

Never replied to lost item request. Hotel was going through renovations no one mentioned making it noisy.

I love this place in general i always come here for the most part the people are so kind and helpful and very friendly..

If I had known about the construction I would have chosen a different hotel.

Quick easy check in process.

The rooms were great..Just the lobby was messy and under construction…It will be great when they finish..

Lovely property with nice staff

Air conditioner did not work in room. Front lobby and hall under construction but no one told us ahead of time.

Under remodeling. Bathroom fan very loud without cover and dropping lint. Sliding door not closing properly and charging me incidental fee of $20 to be investigated

The first floor and lobby are under construction. The second floor was completed.

We didn’t know that ongoing construction was happening in the breakfast area, so no breakfast. Add the dog barking next door, and our stay was terrible.

The hotel was in disrepair awful

Requested front desk to get towels and after 1.5hrs had to go to front desk requesting a set of towels and got to hear a lame excuse they got the wrong room. I thought when you can front desk they can see which room you are calling from - funny. There was no mention on the website that Pools are getting renovated. You pay the premium amount for the room to find out the basic amenities like pool - fitness center was so small that only 3-4 people can work out at any time. I will definitely not recommend this hotel to anyone.

The staff was absolutely lovely.

It’s a good hotel

They had a peice of equipment out in front didnt make the hotel look good. I knew they were remodeling but that should have been put in the back so kids,guest wouldn't get hurt.

Unbeknownst to us this hotel was under renovation. Floors in the room still had grout residue, new toilet had a leak and water all over and shower area floor was dirty. The refrigerator was missing. The parking was very limited as all the old furniture and new furniture took up many parking spaces. After seeing conditions of the room i informed the 2 people at the front desk Sat morning at 615am, they apologized and said they would take care of everything, low and behold when i returned Sat night everything was the same. I was disgusted!!! Sat night returned to the hotel, exhausted and couldnt find a parking spot. I was never informed that parking was going to be an issue and how i should handle it I will never stay at a courtyard by Marriott again. Ive never been so disappointed by a hotel, like i was this past weekend. Oh another thing, the elevator was rattling like crazy and the staff knew. No signs, no communication just poor management all around. I do have pictures. If anyone would like to follow up.

The room was nice and clean. I add on breakest which was very good selection.

We requested two rooms for our recent stay. We had asked for adjoining rooms. Unfortunately, they couldn't accommodate us, but gave of rooms that were close. The worst part is that they gave us one room that was already occupied. When we finally got everything corrected, we found that one of the rooms had a slow draining sink and the other had a stopped up toilet. It gets better...they didn't have anyone that could come up and fix the toilet. They finally found a plunger, but they handed it to me to have me un-stop the toilet myself, saying they didn't have an engineer to do it.

It was under renovation

The property was convenient to 95 but was under renovation so lots of hammering and saw noise. The room was fairly clean but there weren’t any cups and leftover food in the fridge. The a/c struggled to keep things cool and the toilet clogged.

Great staff!!!

Everything was fine. Nothing remarkable or bad. An average stay - nothing more, nothing less.

The location

Excellent service! Bonnie and Ms Ferguson were exceptional!

Verulean and quiet.

The staff was nice. I was disappointed in the room because the carpet was very worn and stained, the water pressure was weak, and the air conditioner didn't stay on at night so i didn't sleep well. Plus, it was noisy with guests coming and going to other rooms.

It was very nice.

They were doing renovation on the side of the hotel I stayed in the noise level was terrible I couldn't get any rest on Saturday because they started early on Saturday morning.They should have just closed that side of the hotel down for a while . Banging a lift was in front of my window in which was taken old debree from the floor above my room so I couldn't open the curtains because someone was going to be able to look into my room. So I went to the front desk and asked if they could move me to another room in which they said nothing was available. I'm like really so for my 2 day's I stayed I had to deal with the noise. 😡

Very typical Courtyard property. Very clean and great service. Perfect for a brief overnight trip.

Room was fine. Mary did great getting me some coffee and milk later on. Every Marriot I’ve ever stayed at had 24 hour coffee available and free complimentary breakfast, this place had neither. I’m not sure if these are franchised but the owner here is obviously greedy and I won’t be staying there again.

Very quiet and clean would stay there again.

I did not understand having to pay extra for coffee as every other hotel we have stayed in offers free coffee.

It was great

Room was very clean. The beds were very comfortable and it was quiet. Would stay again!

Room was clean and comfortable. TV is a little old, not able to stream but I am ok.

Nice hotel

Nice property rooms need updating but v clean

Helpful staff

Terrible customer service. Never book this place again

Beautiful lobby

I enjoyed my stay at this location. The room was clean and it was a very calming experience. The breakfast menu was okay if you eat pork. I wish i would have known before booking because the breakfast menu is very limited. I wound up just opting for the juice and water instead of wasting my money. The staff were friendly and did their best to accommodate but were limited as to what they could offer. If i could just suggest that hotel edit the breakfast menu to include non pork options such as turkey bacon/sausage for the guests that don't eat pork. The room also did not have a microwave in it and only after bringing it to management's attention, was one then provided. The ice machine also didnt work on the 2nd floor. Besides that, my stay was cool.

I frequent the Richmond area often. In live 60 miles north and sometimes it easier to stay then drive home late. Like this hotel and can see me rebooking

People was very friendly and helpful

Good night's sleep. Would stay here again.

na

This hotel advertises that it is “Pet Friendly” and then they bury the pet NONREFUNDABLE fee so far down in the small print, it is extremely hard to find. The fee is Absolutely ridiculous. So actually, it is a fee to discourage pet owners from bringing them. Beware of this scam!!!

A wonderful place to stay! Our double queen room was immaculate, very quiet, attractive and comfortable. The hotel is free in a pleasant locale. Its ground are inviting. All this and free cookies too! reception is poor but we really enjoyed our stay

Water took a while to get warm. It wasn’t hot. The kitchen counter where the fridge had no electrical outlet to plug the coffee pot. Both seems inconvenient.

The bathrooms need to be remodeled. Otherwise the property was fine. We only stayed for a night. It was clean.

Excellent night's stay. The beds were comfortable and the breakfast was delicious. Only issue was the the washcloths were stained and not quite clean. Everything else was perfect.

Staff was nice but check the rooms carefully. Bed spread had blood on it as well as the carpet. The door to the balcony was broken and we were on the second floor.

Our server Landi was so friendly and efficient! She deserves 5 stars for the Bistro’s gold star!

Everything was perfect except the sink has a clog and even though there was a 55' TV, there were a limited about of channels

I paid good money for that room.

This location is always clean and the staff is usually kind, knowledgeable and helpful. When I booked my room the included breakfast didn't appear on my reservation at the hotel, so I showed the concierge my email containing the information where I had booked and was able to eat breakfast at no additional cost. For all my coffee fans this location has a limited Starbucks selection. Room was clean and the essentials are in the room. Ambiance is a great place for couples.

Everything was fantastic.

It honestly was a good room and fair price. Their was no water under 3 dollara is all. I couldn't find a fountain. Pack water.

I have a few questions for front desk AM to make sure check in information correct from hotels.com and concerns cc hold w it being holiday weekend. On your web site didn’t see option for AAA or AARP discount. Once hotel couldn’t find my Marriott ID number to apply points for stay. Later emailed it to be from Marriott however when tried says not recognized. Other that all good.

Friendly knowledgeable staff

Water in bathtub

Everything was to our liking and fit out needs.

I had a wonderful day hotel was nice location was nice. Everything was convenient very convenient.

Dirty carpet, worn out, furniture, broken television, pool was closed, bed squeaked and was terrible. Bad, caulking, and repair job in the bathroom. A total disappointment for the price we paid.

The place seems to be held together with duct tape. I know these bare boned hotels are not intended to host kings and presidents but - c’mon. The so-called hairdryer literally fell apart in my hand after starting to smoke. The bath spigot and shower lever and so poorly installed they wiggle back and forth upon engagement. The shower to tub latch would not disengage. The bed creaked like a haunted house. There was a sliding glass door to a patio but that was corroded shut. All that said the appearance is fine and I basically just wanted a roof over my head. Area is corporate-park safe.

easy check in

Thoroughly enjoyed my stay

Staff

Nice property, room could have been dusted better. The fan in the bathroom was very dusty and needs cleaning badly. Staff was exceptionally welcoming and kind!

Easy entrance/exit, quick check-in and out. Friendly staff. Convenient location. Clean and modern room. TV small and cable iffy.

The property is very nice and so was the staff. We enjoyed our stay. Thank you

A bit disappointed in the room. Seemed very old and outdated. For sure will seek other hotel when we return. Staff was very nice

Uncomfortable bed. Bathroom needs updating. I didn't like the tub and shower curtain.