Best Western Plus Governor's Inn

The staff are very friendly especially the lady that handles the food and the counter staff.

I love the all night cappuccino and how friendly the staff are Nothing

Rooms are large. Everything is old. Bathroom is ancient, there is no bottled water in the rooms or for purchase (there were two vending machines, but both were out of bottled water), and there’s nothing nearby - not a gas station, a convenience store, nothing. Breakfast was very poor and the coffee smelled so bad. And all that for more than $180 per night, which is unacceptable.

Very friendly staff.

Very nice two night stay. Staff was very nice and helpful.

A hidden gem. Staff were professional and location is ideal

Very clean and good options for breakfast

Totally amazing will stay again if ever in the area again

Clean room, a bit above average breakfast, friendly staff in a somewhat dated property.

Staff was extremely friendly and did what they could to accommodate me once my cable tv went out by changing my room. My cale television and phone service went out in my room. Only the phone issue got resolved and I had to switch rooms and buildings. Also the room was not ready on my arrival.

"It was a great stay for the price. The staff was very friendly, and I truly enjoyed the breakfast. I would definitely stay there again."

Exceptional

Staff it was very accommodating and pleasant to work with. Breakfast at a very nice daily selection.

Superb

Receptionist was awesome. she shared the history of the motel and told me about the bricks and stone. even showed me the ball room! I will definitely stay there again. And a real breakfast was an added bonus since I eat high protein and low carbs. Also loved the pool area. Need direction signs pointing to the office at various points from Rt 60. I stopped at each building before I drove all the way to the back and saw the portico.

The stay was perfect with no complaints

Excellent service and great rooms

Customer service was amazing Can’t complain

Customer service was amazing Can’t complain

Excellent room for physically challenged people...especially the walk-in/ride-in shower. There was nothing that I didn't like about the accommodations. However, I could have used a little bit of instruction of the proper way to use the walk-in shower.

There was nothing that I didn't like about the accommodations. However, I could have used a little bit of instruction of the proper way to use the walk-in shower.

The rooms were very clean as were the public areas. Lots of parking. The front desk staff were very accommodating and helpful. Breakfast was delicious.

Nice staff!! Great breakfast! Spacious room!

Breakfast was really good. Quality and service was wonderful. Looks like they are repairing things so not that I didn't like it but that they should continue with the repairs they are making. Ceilings in bathrooms have some cracking.

Breakfast was really good. Quality and service was wonderful. Looks like they are repairing things so not that I didn't like it but that they should continue with the repairs they are making. Ceilings in bathrooms have some cracking.

The building

The door doesn’t close properly, bathtub knob is hard to control

Breakfast eggs were cold along with the hash brown s

The staff was very accommodating. Breakfast eggs were cold along with the hash brown s

Very friendly staff. Good breakfast but wish didn't end so early. Parking was easy except Saturday evening. Love the brick exterior! Felt safe. Every hotel needs to dust better above beds, mirrors, back splashes, lights.

Room was very roomy

Room was very roomy

The staff were kind and friendly. Breakfast was offered and simple but good. Free parking and the room was comfortable and clean.

It was nice and clean. I enjoyed the breakfast.

It is nice that they remember me.

Everything especially the staff very friendly l enjoyed the breakfast and coffee you can get around the clock the room and linen very clean I will be coming back in June NA

Everything especially the staff very friendly l enjoyed the breakfast and coffee you can get around the clock the room and linen very clean I will be coming back in June NA

I little outdated, door was not lined up correctly so was hard to shut.

Convenient, great staff, good price I little outdated, door was not lined up correctly so was hard to shut.

Breakfast pretty good. Hotel was really clean. Staff was polite.

The breakfast was awesome. Front desk gals were very friendly. We were disappointed there was not an inside pool. It had been advertised that there was one. We had a problem with our toilet where the tank wouldn't fill up with water. There was some mold on the grout in the bathtub and there were no drain stoppers in either the sink or tub.

The breakfast was awesome. Front desk gals were very friendly. We were disappointed there was not an inside pool. It had been advertised that there was one. We had a problem with our toilet where the tank wouldn't fill up with water. There was some mold on the grout in the bathtub and there were no drain stoppers in either the sink or tub.

It was roomy and had a cozy feel.

It wasn’t pleasant in the slightest The staff was terrible

It was roomy and had a cozy feel.

It wasn’t pleasant in the slightest The staff was terrible

Exceptional

Breakfast was included and had waffles, cereal, toast, bagels, fruit various juices and coffee. There was a large parking lot with free parking. Overall this was a very nice place to stay.

Breakfast was good. People slamming doors and children running up and down the hall half a night. Did not have good signs on the main road to guide you to the property. Completely missed the turn off even with GPS. Hygiene products were smelly and cheap!

Breakfast was good. People slamming doors and children running up and down the hall half a night. Did not have good signs on the main road to guide you to the property. Completely missed the turn off even with GPS. Hygiene products were smelly and cheap!

The staff is very nice, large rooms. This hotel needs an overhaul, it is old and in disarray. The bathroom was in terrible state. The fridge in the room was old/ rusty and making a buzzing noise. The parking was next to a trailer park.

The staff is very nice, large rooms. This hotel needs an overhaul, it is old and in disarray. The bathroom was in terrible state. The fridge in the room was old/ rusty and making a buzzing noise. The parking was next to a trailer park.

The free breakfast was delicious, I appreciate the staff person that made sure the breakfast items were sufficient. Our room and bathroom was nice and clean. The reception lady was so nice and smiley. I definitely recommend.

Very good

AI generated images are truly misleading. Area this is located I definitely not recommend for a family stay. Located directly behind a trailer park.

Located directly behind a trailer park.

Breakfast is good. Every staff member I encountered were friendly and engaging

Exceptional

Breakfast was okay and breakfast staff was very nice. This property should be shut down immediately. From the outside, it looks completely neglected, and the inside is in equally unacceptable condition. Our room had an entry door with gaps so large that hallway light poured in all night. There were stains on the bedsheets, ceiling, and walls—including what appeared to be dried blood or feces in the bathroom. The microwave was dirty inside, and the AC unit—installed inside an old furniture—blew dust and debris onto the floor. The bathroom faucet sprayed water everywhere, and the toilet ran constantly. To make matters worse, on the last day of our stay, when most of the rooms on our floor were vacant, the hotel turned off the hot water, seemingly to save money. When we asked for a solution, we were refused access to shower in any of the many empty rooms in other buildings. The front desk staff member, Channelle, was unprofessional and unhelpful and two-faced, which only added to the negative experience. Overall, this property is poorly maintained, badly managed, and should not be operating in its current condition.

Breakfast was okay and breakfast staff was very nice. This property should be shut down immediately. From the outside, it looks completely neglected, and the inside is in equally unacceptable condition. Our room had an entry door with gaps so large that hallway light poured in all night. There were stains on the bedsheets, ceiling, and walls—including what appeared to be dried blood or feces in the bathroom. The microwave was dirty inside, and the AC unit—installed inside an old furniture—blew dust and debris onto the floor. The bathroom faucet sprayed water everywhere, and the toilet ran constantly. To make matters worse, on the last day of our stay, when most of the rooms on our floor were vacant, the hotel turned off the hot water, seemingly to save money. When we asked for a solution, we were refused access to shower in any of the many empty rooms in other buildings. The front desk staff member, Channelle, was unprofessional and unhelpful and two-faced, which only added to the negative experience. Overall, this property is poorly maintained, badly managed, and should not be operating in its current condition.

Yes

The staff was great and welcoming The property was older and in need of repairs. The bathroom had old chalking and the sink head sprayed everywhere when using. All the stuff was old.

The staff was great and welcoming The property was older and in need of repairs. The bathroom had old chalking and the sink head sprayed everywhere when using. All the stuff was old.

I didn't use the gym

This is a very old property in desperate need of updating or demolishing! Rooms are in poor condition. It appears a band-aid was used for a few things such as new vinyl flooring. Everything is worn out, from the paint on the walls to the rusted lights on the end tables and the bathroom. We were in desperate need to find a room this weekend and literally this was the only hotel available and I believe I got the last room due to sporting events in the area. The staff was 100% from the people at the desk that couldn’t do enough for us to the kind house keeping staff. They were great!

While the staff was helpful, the property is clearly run down and dated and in need of refurbishing. The sitting chair in my room was so disgustingly stained and dirty it looked like something that’s been sitting on the street for months. I wouldn’t even put my bag on top of it.

T

The toilet was so low to the ground that it was difficult to use. The TV volume was not adjustable. The breakfast was only good two out of four days. No carpet in the rooms. All of that said, the staff was excellent.

It was clean and quiet a great breakfast

Overall, fine. It’s an older property beyond its time but it was clean and relatively comfortable. A little noisy but overall, a good value.

The stone property, the look of it all, the coffee machine when you came in and the clean smell and cleanliness and the continental breakfast. It needed to be updated as far as paint and broken furniture. We had double queen size bed rooms but the beds seemed to be full size not queen size. For the price we paid it should have been top notch on everything. So that was kind of the only complaints.

Room was clean, toilet got fixed, breakfast was very good with many choices

The receptionist was so sweet and accommodating. The service was great and the property was nice and clean.

The rate jump lol I would have loved to stay longer.

The room was immaculate the front desk lady was very kind and polite. Also the breakfast staff was amazing. Virginia hospitality is perfect.

Great and Friendly Staff, Clean Rooms,

It’s a whole castle! The brick wall in the room!

2- cleaning never came back after knocking on my door at 8:30 or when I left for the day. Stayed 4 nights and room was cleaned only after first night 3- called ahead and requested two rooms that i reserved be near each other and they were on different floors

2- cleaning never came back after knocking on my door at 8:30 or when I left for the day. Stayed 4 nights and room was cleaned only after first night 3- called ahead and requested two rooms that i reserved be near each other and they were on different floors

Great

Great

Yes

Yes

The walls and floors are a little thin, so noise can be an issue if you are a light sleeper. The front desk accommodated me and moved me to a room on the opposite side from where a family with a small child was staying, and that helped tremendously. It’s an excellent stay for the price point. Good breakfast each morning and convenient and just off the highway.

The walls and floors are a little thin, so noise can be an issue if you are a light sleeper. The front desk accommodated me and moved me to a room on the opposite side from where a family with a small child was staying, and that helped tremendously. It’s an excellent stay for the price point. Good breakfast each morning and convenient and just off the highway.

nice and cozy hot tub could have been a lil bigger for two people

Breakfast was nasty. Staff loudly rude.

Breakfast was nasty. Staff loudly rude.

Checks all the boxes. Really nice staff.

Checks all the boxes. Really nice staff.

Still under construction but not a big inconvenience. Renovation looks good.

Still under construction but not a big inconvenience. Renovation looks good.

Food was excellent Everything was perfect

Snow wasn't cleared, all over the parking lot making it almost impossible to park or walk. AM receptionist was very pleasant but not so with the PM lady.

All the staff were really nice and I will be back Nothing

Staff were very friendly and welcoming. Easy to check in rooms were clean and quiet definitely will be back.

Staff were very friendly and welcoming. Easy to check in rooms were clean and quiet definitely will be back.

Shawna was extremely polite and friendly. The room was spacious, spotless and comfortable bedding Very small bathroom…toilet extremely low and the tub was not “disabled” accessible.

Everyone was Super friendly and helpful!

Everyone was Super friendly and helpful!

The staff was friendly, helpful, and professional. Excellent breakfast.

The staff was friendly, helpful, and professional. Excellent breakfast.

The room was very clean, staff very friendly.

The room was very clean, staff very friendly.

The front desk Manager or associate who was there during the storm was fantastic. Loved her!

The front desk Manager or associate who was there during the storm was fantastic. Loved her!

Everything was perfect

Everything was perfect

Staff very friendly. Parking is safe. Breakfast is quite good (beacon, egg, yogurt, coffee, bread, etc.) but lacks vegetables and fruits. Overall very clean. Front door to hotel opens and closes automatically, that’s very nice and convenient when you carry luggage’s. Only complaint is guest in neighboring room who made very loud sounds (TV etc.). We could have asked to change a room as there seemed not many guests, but we didn’t.

Staff very friendly. Parking is safe. Breakfast is quite good (beacon, egg, yogurt, coffee, bread, etc.) but lacks vegetables and fruits. Overall very clean. Front door to hotel opens and closes automatically, that’s very nice and convenient when you carry luggage’s. Only complaint is guest in neighboring room who made very loud sounds (TV etc.). We could have asked to change a room as there seemed not many guests, but we didn’t.

Not sure why this hotel is rated so high. We were very disappointed. Although service was OK and rooms were relatively clean, the hotel itself is outdated and worn out. It's also located in between an abandoned parking lot and empty store buildings, which did not feel welcoming. Our room was in the additional building next to the hotel laundry room with a lot of chemical smell in the corridor during the day. The first night we were not able to sleep because of some baby yelling in the next room. The second night we could not sleep because it was too cold and we had to run a heater, which was extremely loud. To get to the main building you need to go outside - which is not pleasant at 30F, and the coffee machine for guests, as well as breakfast, is in there. Although breakfast was terrible anyway - dry hard sausages, inedible eggs, and old bagels. They also ran out of coffee cups and I had to go to the reception area coffee machine to bring cups myself. Finally, there was a night event in the main building during our stay (I guess, we were lucky to be in the additional building next to the laundry machines and yelling babies!) and there was a drunk loud crowd wandering everywhere until late night.

Not sure why this hotel is rated so high. We were very disappointed. Although service was OK and rooms were relatively clean, the hotel itself is outdated and worn out. It's also located in between an abandoned parking lot and empty store buildings, which did not feel welcoming. Our room was in the additional building next to the hotel laundry room with a lot of chemical smell in the corridor during the day. The first night we were not able to sleep because of some baby yelling in the next room. The second night we could not sleep because it was too cold and we had to run a heater, which was extremely loud. To get to the main building you need to go outside - which is not pleasant at 30F, and the coffee machine for guests, as well as breakfast, is in there. Although breakfast was terrible anyway - dry hard sausages, inedible eggs, and old bagels. They also ran out of coffee cups and I had to go to the reception area coffee machine to bring cups myself. Finally, there was a night event in the main building during our stay (I guess, we were lucky to be in the additional building next to the laundry machines and yelling babies!) and there was a drunk loud crowd wandering everywhere until late night.

Party downstairs was loud until 10 pm Friday. TV remote difficult to use. Breakfast was fair.

Party downstairs was loud until 10 pm Friday. TV remote difficult to use. Breakfast was fair.

comfortable rooms

comfortable rooms

The room was clean and comfortable. The breakfast was good too. Happy with our stay.

The room was clean and comfortable. The breakfast was good too. Happy with our stay.

big room, clean and everything ok

big room, clean and everything ok

Clean slightly dated room. Staff were very pleasant.

Clean slightly dated room. Staff were very pleasant.

Amenities were nice, staff was friendly, breakfast had good options

Amenities were nice, staff was friendly, breakfast had good options

Easy check-in, was able to get early check-in which is plus; bed was comfortable, great amenities. Breakfast had a variety of food and received high praise from kids (a plus plus!). Would stay here again.

Easy check-in, was able to get early check-in which is plus; bed was comfortable, great amenities. Breakfast had a variety of food and received high praise from kids (a plus plus!). Would stay here again.

This was a very nice property and would do it again

This was a very nice property and would do it again

We stayed in room 131, that was the 1st room to a door where many guests would leave from. I was woken up at 5a.m. and again at 6 a.m. just don't stay in room 131 and it will be a 5 Star.

We stayed in room 131, that was the 1st room to a door where many guests would leave from. I was woken up at 5a.m. and again at 6 a.m. just don't stay in room 131 and it will be a 5 Star.

Our stay was very comfortable.

Our stay was very comfortable.

Pretty nice

Pretty nice

Lobby and hallway were beautiful. Room needs updating. No USB port. Bathroom ceiling peeling. Water pressure great. Evening check -in staff not great. Check-out staff wonderful. Breakfast lady was wonderful!!

Lobby and hallway were beautiful. Room needs updating. No USB port. Bathroom ceiling peeling. Water pressure great. Evening check -in staff not great. Check-out staff wonderful. Breakfast lady was wonderful!!

The property was fine for our stay although a little dated but did not effect our stay. Very limited on room facilities e.g no soap dish so wet soap which made it messy on work top. Tv did not work very well but managed to get something on, we were only there 1 night so didn’t affect us hugely. Breakfast was included with everything provided. Reception friendly on arrival. Just some TLC in places that’s all.

The property was fine for our stay although a little dated but did not effect our stay. Very limited on room facilities e.g no soap dish so wet soap which made it messy on work top. Tv did not work very well but managed to get something on, we were only there 1 night so didn’t affect us hugely. Breakfast was included with everything provided. Reception friendly on arrival. Just some TLC in places that’s all.

This property was so bad that we did not check in. We went across the street to the Four Points Sheraton.

This property was so bad that we did not check in. We went across the street to the Four Points Sheraton.

Property and rooms are old. A/C loud. It’s very outdated. Area is quiet, and in a weird location.

Property and rooms are old. A/C loud. It’s very outdated. Area is quiet, and in a weird location.

Room and bath spotless. Penny, the breakfast hostess was very attentive to everyone’s wishes. Zero traffic noise. Good lighting. Doors close quietly. . Other guests friendly and respectful.

Room and bath spotless. Penny, the breakfast hostess was very attentive to everyone’s wishes. Zero traffic noise. Good lighting. Doors close quietly. . Other guests friendly and respectful.

Staff was outstanding and helpful, super nice and caring. One of the best places I have stayed at.

Staff was outstanding and helpful, super nice and caring. One of the best places I have stayed at.

Room pool parking and staff were all excellent

Room pool parking and staff were all excellent

Property was clean and quite very far off the street. The staff was very polite and friendly 10/10 would recommend

Property was clean and quite very far off the street. The staff was very polite and friendly 10/10 would recommend

Excellent place to stay, Nice, clean and very spacious room.

Excellent place to stay, Nice, clean and very spacious room.

We had a great stay! The place was very clean and the staff was so sweet. The breakfast was wonderful also!

We had a great stay! The place was very clean and the staff was so sweet. The breakfast was wonderful also!

Very clean but very dated. The room, while clean, had a profound cleaner/antiseptic smell. Everything was operational, but quite old and worn (shower, walls, furniture). The breakfast was really good and the staff was very friendly. The area around the hotel is quite rundown - the neighboring shopping complex is almost completely vacant and there was graffiti on some of the walls.

Very clean but very dated. The room, while clean, had a profound cleaner/antiseptic smell. Everything was operational, but quite old and worn (shower, walls, furniture). The breakfast was really good and the staff was very friendly. The area around the hotel is quite rundown - the neighboring shopping complex is almost completely vacant and there was graffiti on some of the walls.

Clean facilities, super friendly service, nice size rooms, quiet building, convenient part of town, and lovely amenities. Their hot breakfast was especially nice! Unfortunately the pool was under going maintenance while we were there. It was one of the main reasons we picked the place. Still, we would book again!

Clean facilities, super friendly service, nice size rooms, quiet building, convenient part of town, and lovely amenities. Their hot breakfast was especially nice! Unfortunately the pool was under going maintenance while we were there. It was one of the main reasons we picked the place. Still, we would book again!

During my stay, the hotel hosted a party in the hall near the entrance that lasted until midnight on a Friday. I was not informed about this event at check-in. My room was on the first floor close to the hall, so the noise made it impossible to sleep until the party ended. I believe hotels should prioritize guests' rest and enforce quiet hours, which typically begin around 10:00 or 10:30 PM. Allowing loud events to continue late into the night sacrifices guest comfort for profit. Based on this experience, I would not recommend this hotel.

During my stay, the hotel hosted a party in the hall near the entrance that lasted until midnight on a Friday. I was not informed about this event at check-in. My room was on the first floor close to the hall, so the noise made it impossible to sleep until the party ended. I believe hotels should prioritize guests' rest and enforce quiet hours, which typically begin around 10:00 or 10:30 PM. Allowing loud events to continue late into the night sacrifices guest comfort for profit. Based on this experience, I would not recommend this hotel.

Absolutely the best. So clean, quiet, and spacious. Love the breakfast. I decided to stay an extra day.

Absolutely the best. So clean, quiet, and spacious. Love the breakfast. I decided to stay an extra day.

Front desk ladies were fantastic & breakfast was actually delicious!

Front desk ladies were fantastic & breakfast was actually delicious!

Loved place location and staff

Loved place location and staff

Nice and quiet

Nice and quiet

Very clean staff very pleasant and helpful

Very clean staff very pleasant and helpful

ENJOYED MY STAY AND WOULD RETURN AND RECCOMEND TO ANYONE.

ENJOYED MY STAY AND WOULD RETURN AND RECCOMEND TO ANYONE.

Chauna at the desk. Good coffee and tea selections in lobby. Sink separate from bath area. Comfy bed.

Chauna at the desk. Good coffee and tea selections in lobby. Sink separate from bath area. Comfy bed.

It was very clean. All the staff were very friendly.

It was very clean. All the staff were very friendly.

We had 2 children with us and they loved it. They thought it was a castle. The staff were very accommodating

We had 2 children with us and they loved it. They thought it was a castle. The staff were very accommodating

First, we were greeted by a super friendly woman at check-in. We stayed in the "Harry Potter" building. It's a really unique hotel in that the walls are stone so it looks older. The room was clean. We had a microwave, mini fridge, and K-cup coffee maker. The beds and pillows were comfortable. The workout room looked nice. The breakfast was good--waffle and pancake maker, a good oatmeal bar, bagels, toast, eggs, sausage, sausage gravy, biscuits, cereal, grits, fruit, juice, and coffee. The pool wasn't open yet so we didn't get to see it. Not sure but I didn't see a hair dryer in the room so maybe you have to ask for one or bring your own. Internet worked well. Overall a nice stay and just 8-9 minutes from the Richmond Volleyball Center where we were playing a tournament and 2 minutes from 6 free pickleball courts. Lots of places nearby to eat and shop.

First, we were greeted by a super friendly woman at check-in. We stayed in the "Harry Potter" building. It's a really unique hotel in that the walls are stone so it looks older. The room was clean. We had a microwave, mini fridge, and K-cup coffee maker. The beds and pillows were comfortable. The workout room looked nice. The breakfast was good--waffle and pancake maker, a good oatmeal bar, bagels, toast, eggs, sausage, sausage gravy, biscuits, cereal, grits, fruit, juice, and coffee. The pool wasn't open yet so we didn't get to see it. Not sure but I didn't see a hair dryer in the room so maybe you have to ask for one or bring your own. Internet worked well. Overall a nice stay and just 8-9 minutes from the Richmond Volleyball Center where we were playing a tournament and 2 minutes from 6 free pickleball courts. Lots of places nearby to eat and shop.

The rooms were clean. Only complaint was the first day their was a smell of marijuana in the hallway

The rooms were clean. Only complaint was the first day their was a smell of marijuana in the hallway

My family of four stayed for two nights at the Best Western Plus Governor’s Inn. The Inn reminded us of a mini castle, and our 2 Beds room was big and spacious. The bathroom needs updating, but it served its purpose. The shower head had great water pressure. We were happy with the included breakfast.

My family of four stayed for two nights at the Best Western Plus Governor’s Inn. The Inn reminded us of a mini castle, and our 2 Beds room was big and spacious. The bathroom needs updating, but it served its purpose. The shower head had great water pressure. We were happy with the included breakfast.

Front desk ladies were very pleasant the moment i walked in. Other than room doors being loud and hard to close, my stay was great and would stay there again.

Front desk ladies were very pleasant the moment i walked in. Other than room doors being loud and hard to close, my stay was great and would stay there again.

Thid was my end Stay here and Shauna's customer service was great.

Thid was my end Stay here and Shauna's customer service was great.

Nice tucked away hotel I have stayed at multiple times!

Nice tucked away hotel I have stayed at multiple times!

Very outdated

Very outdated

All staff was kind and professional.

All staff was kind and professional.

One of the best if not THE best Best Western Plus property where I've ever stayed . . . Unexpectedly impressed!

One of the best if not THE best Best Western Plus property where I've ever stayed . . . Unexpectedly impressed!

Had a good night's sleep and breakfast before continuing on our journey. Note that the hotel is a little tricky to find as it's off the main road, so use your Google or other navigator.

Had a good night's sleep and breakfast before continuing on our journey. Note that the hotel is a little tricky to find as it's off the main road, so use your Google or other navigator.

Older hotel, but was clean and comfortable.

Older hotel, but was clean and comfortable.

There was more caulk holding the bathroom together than there was bathroom to hold together.

There was more caulk holding the bathroom together than there was bathroom to hold together.

Great location. And great value for your money

Great location. And great value for your money

Property was excellent only problem was some loud music in parking lot next to property but it didnt last long

Property was excellent only problem was some loud music in parking lot next to property but it didnt last long

This Hotel is the same one my husband and I stayed at after we were married in 2012. We always adventure back here every now. Staff were so friendly. Rooms were clean. We throughly enjoyed our stay. Thank you so much!

This Hotel is the same one my husband and I stayed at after we were married in 2012. We always adventure back here every now. Staff were so friendly. Rooms were clean. We throughly enjoyed our stay. Thank you so much!

Last minute trip to visit my 22 year old granddaughter at the hospital that got diagnosed with stage four cancer

Last minute trip to visit my 22 year old granddaughter at the hospital that got diagnosed with stage four cancer

It was close to the hospital. Last minute trip to visit my 22 year old granddaughter with stage 4 cancer

It was close to the hospital. Last minute trip to visit my 22 year old granddaughter with stage 4 cancer

The staff was very friendly, the facilities were nice, and the free coffee bar in the lobby was the perfect treat for a cold, weary traveller.

The staff was very friendly, the facilities were nice, and the free coffee bar in the lobby was the perfect treat for a cold, weary traveller.

Much impressed by this property . . . Very pleased with our stay here and would not hesitate to return here . . . Would most definitely recommend to other guests who may be staying overnight in this area

Much impressed by this property . . . Very pleased with our stay here and would not hesitate to return here . . . Would most definitely recommend to other guests who may be staying overnight in this area

I have no complaints

I have no complaints

The staff is s very friendly and helpful.

The staff is s very friendly and helpful.

The hotel was not up to standard. Need to do better cleaning carpet & bathroom. Also the big thing for me was the distance to River City Sportcomplex. On your website, you mentioned 4.2 miles, it was over 10 miles...make the correction as it was the only reason i booked this place.

The hotel was not up to standard. Need to do better cleaning carpet & bathroom. Also the big thing for me was the distance to River City Sportcomplex. On your website, you mentioned 4.2 miles, it was over 10 miles...make the correction as it was the only reason i booked this place.

Very outdated property that needs major renovation

Very outdated property that needs major renovation

Everyone was very lovely & the rooms were nice and clean

Everyone was very lovely & the rooms were nice and clean

A good solid hotel. The room and beds were clean and breakfast included the usual continental fair plus eggs, sausage and waffles. The staff was for sure the best part. The front desk staff member was delightful and incredibly helpful, directing us the best way to the nearby sportsplex to avoid tolls and the attendant working the breakfast area was especially helpful and attentive. Thank you!

A good solid hotel. The room and beds were clean and breakfast included the usual continental fair plus eggs, sausage and waffles. The staff was for sure the best part. The front desk staff member was delightful and incredibly helpful, directing us the best way to the nearby sportsplex to avoid tolls and the attendant working the breakfast area was especially helpful and attentive. Thank you!

The women staffing the front desk were wonderful! So friendly and welcoming!

The women staffing the front desk were wonderful! So friendly and welcoming!

Although it was not visible from the road, so a little hard to find, we thought the facility was very good for the price. Very clean and comfortable.

Although it was not visible from the road, so a little hard to find, we thought the facility was very good for the price. Very clean and comfortable.

Staff was friendly, room was clean .

Staff was friendly, room was clean .

Exceptionally kind and friendly staff. Site has a lot of character and while there were signs of age, it was very clean and comfortable. Additionally, very quiet and well located in relation to all of the places we were visiting on our trip.

Exceptionally kind and friendly staff. Site has a lot of character and while there were signs of age, it was very clean and comfortable. Additionally, very quiet and well located in relation to all of the places we were visiting on our trip.

At check-in was charged $100 fee for contingencies without any mention of the charge. AFTER I asked for a printed receipt at checkout at that point I was told of the fee and that it would be refunded to my credit card. The check in clerk took my card and ID and was on the computer which was suspicious because the card reader was on the counter.

At check-in was charged $100 fee for contingencies without any mention of the charge. AFTER I asked for a printed receipt at checkout at that point I was told of the fee and that it would be refunded to my credit card. The check in clerk took my card and ID and was on the computer which was suspicious because the card reader was on the counter.

This was the cleanest motel I’ve ever stayed in. The staff was very nice and helpful. I stayed over a weekend and the place was very quiet. I would definitely recommend this place to everyone.

This was the cleanest motel I’ve ever stayed in. The staff was very nice and helpful. I stayed over a weekend and the place was very quiet. I would definitely recommend this place to everyone.

Overall, the personal were great, and the place was nice. I would stay here next time as well.

Overall, the personal were great, and the place was nice. I would stay here next time as well.

well it was a pretty good stay i like the comfort and location. breakfast could be better but over all i would stay again.

Great staff & service

Great customer service

However, the staff were very welcoming and friendly.

Breakfast was wonderful Chauna at the front tesk was exceptionally kind and supportive

The overall experience was amazing. I could breathe better than in most hotels that I have stayed in. The staff was very friendly. Being able to have breakfast every morning was nice. Everything was wonderful.

Not marked well, toll road to get there, looks more like an apt complex than a hotel, staff at check in discussed whether the hotel was oversold, took a while to come up with a room in a 2nd bldg, did not seem to be the deluxe room we booked--pretty standard. Lobby is small, breakfast ok. Shower below average. Below average for a Best Western

The facility was beautiful. Since where were several parties in the main building, the staff offered a room in the building behind the main building and it was so quiet.

Indoor decor

Staff was fantastic . Good breakfast , very clean . Beautiful lobby . Best . Cappuccino. Machine. Ever ! In the lobby free and available 24/7. Will stay again when in the area

Bathroom was horrible, shower curtain was dirty and bathroom smelled of mildew

We had to pay $100 incidental fee (of which we were unaware) before we even saw the room. Have never had to pay a fee like this upfront except when we’ve travelled with our dog.

Very nice place, I would stay here again. I highly recommend it

I liked the style of the outside of the building, the brick.

No hairdryer, cockroach on the floor

Staff is great. I had the room with hardwood (laminate) floors, which made the room feel much bigger and cleaner. The bathroom is a bit dated having a tub instead of a walk in. Staff is very friendly. Both during check in and check out I had a very positive experience with them. Would stay again!

Everything was great. The people at the front desk were very pleasant and helpful.

Will stay again and again

My husband and I found the property visually appealing. Set back off the main road was an excellent choice. The noise level was minimal to the extent of being virtually non-existent. We loved the brickwork, a lot of charm. My husband found the breakfast display outstanding - " the eggs actually tasted like eggs and were not dried out". The reception staff when we arrived and when we left the next morning were very pleasant and efficient.

The hotel desk staff were incredibly helpful and nice. Always greeted you with a smile and made you feel at home . I appreciated their positivity 😊

The area and comfort was excellent. It is always a pleasure to stay with this hotel. The personnel is always polite and friendly and the service is extra special. I will be returning in October.

I was very impressed with how large my room was. The hotel is a little dated, but I enjoyed my stay. Front desk service was awesome. I would stay here again.

Very nice stately looking motel, wonderful helpful staff, loved our room and loved the breakfast (great variety), clean, safe, wonderful place to stay. Would stay there again if visiting Richmond area.

Breakfast was provided, typical food, not horrible and plenty of seating. Overall a nice hotel if on a budget.

Very old timey feel was very clean staff was very friendly and helpful would definitely stay here again highly recommend if your in the Midlothian area pool was nice and clean aswell

Nice

extremely friendly staff, clean rooms, good distance from hospital for visitation, beautiful building, good price

Close to hospitals and shopping.Front desk agents are friendly and provided outstanding customer service.

The woman working the front desk was so friendly! She engaged in conversation with my young son about his Legos while checking us in quickly. She was so kind! I don’t remember her name, but she was working the evening of 05/29/24.

Not very clean in bathroom. Lamps were dusty and mattress needed to be replaced

I mean, it's a Midlo Turnpike hotel so it is what it is, but they made it look a little bit better online than it was.

We good

The staff was great. The property is dated and showing it's age. Still, all in all it's not a bad property.

Nice , quiet and clean.

Very nice clean room, very comfortable and quiet

Large spacious rooms friendly staff everything was great

I definitely will stay again

We stayed 2 nights and were surprised no one emptied the trash, made the bed, etc. Also housekeeping staff was talking to each other loudly in the hall before 9 am.

The hotel was clean, quiet and comfy and the morning hot breakfast was yummy! The kids really liked it as well. It was a perfect for our one-night travel stopover!

Good

Beautiful property, not to clean but good.

Convenient parking, friendly staff

Fairly below average