Days Inn by Wyndham Reno

Room was full of ants and when we asked to be moved rooms they did not accommodate us. Instead they gave us a spray to kill the ants ourselves

at the kiosk the guy checking me in virtually tried to charge me an xtra 60 dollars. When asked about the cost he couldn’t give me a straight answer. And we went back and forth until I was able to pull up Expedia receipt, at which point he just took the xtra charge off and ignored my question about why he was trying to charge me more in the first place. Fast forward to my room. Immediately when I open the door I see that BOTH beds have huge stains on the bedding. I take one step in and can feel dust and sand under my feet, I can hear with every step the scratching on the floor from the layer of dirt on the floor. I look over and see that the mirror is dirty and practically falling off the wall. At this point I step back out and go immediately to the front office. Once I get there the guy upfront tries to tell me the room is clean, and the stains are permanent so there is not much he can do… to this reponse immediately request a refund which he denies, as according to him the room is clean… mind you I have a full video of me entering the room… he then tried to give me another room, which was also dirty and with coffee stains on the walls and food under the desk. This place should not pass health inspection!

There are better options

You said "unfortunately, there’s nothing else we can do in this case." So, I am giving you poor review, because unfortunately, there’s nothing else I can do in this case.

Rooms smelled like pot. Had to get 1 room switched. Pool was not in service.

Room was clean, Staff was very nice and helpful, air conditioning was good and so was parking.

How close it was to the airport Didn't like not having an actual person at the front desk. Didn't really care for the whole virtual thing

Cheap motel close to airport.

However the hardware failed to scan my license three times and we started over three times. Took way too long to resolve and I was disappointed with the system.

Expedia noted a continental breakfast but there was no food. Room was very clean.

NOT A DAM THING!! I was delayed 6 hrs due to weather conditions and I had to rearrange my check in time to be able to check in immediately upon arrival. Prior to booking the room thru Booking.com I called the property and spoke with a woman in reservations inquiring about the deposit. She told me there will be a $75 deposit for incidentals. Upon check in I was charged a $100 deposit as well as an additional $50 to check in. I checked into a DIRTY, FREEZING room with no heat, Heater was broke, coffee maker was broke, the cords and cables to the TV were unplugged and not hooked up properly, as well as there being no phone in the room. I brought it to the properties attention and was told they would have maintenance on it. I left the property for the day well into the night. When I returned to my room after midnight, nothing was taken care of. I went to the office and requested to be moved into a room with a working heater, coffeemaker and TV. They switched rooms without issue. The room I was switched to was clean, warm and comfortable with a working heater, coffeemaker and TV. Only issue was the remote to tht TV was missing the cover. HOW DO I GO ABOUT REQUESTING A REFUND FOR THE $50 AS WELL AS THE ENTIRE TRIP?? I WAS IN TOWN TO BURY MY SISTER AND ATTEND HER MEMORIAL SERVICE SO NATURALLY I WAS ALREADY EMOTIONALLY EXHAUSTED FROM GRIEF, PHYSICALLY EXHAUSTED FROM BEING STUCK ON A BUS AN ADDITIONAL 6 HOURS. BY THE TIME I ARRIVED ALL I WANTED TO DO WAS TAKE A HOT SHOWER AND TURN INTO BED. I INSTEAD, HAD TO LEAVE THE ROOM BECAUSE IT WAS TOO COLD IN THERE TO COMFORTABLY SHOWER AND TRY TO SLEEP, OR DOZE OFF TO SOME TELEVISION. EVEN JUST BE IN THERE PERIOD.. SO PAYING A $50 CHECK IN FEE FOR A DIRTY, FREEZING ROOM WITH NO TV OR COFFEE MAKER TO MAYBE WARM UP WITH A CUP OF JOE IS ABSOLUTELY OBSERD!!!!

Poor

Check-in via kiosk w/ remote employee is annoying. Room is decent, but the condition of the property and surrounding area is poor. My family felt didn't feel safe and we immediately checked out to find a new place to stay. It was not apparent if there was staff on site.

One of the employees did greet meet, which made me feel safer. Air conditioner did not get very cool.

Never Again. It was to completely rundown.

The pictures on the booking page are not the actual location, and it's no wonder. The whole place is under complete construction, and it's a huge mess including the wonderful view of the trash filled pool. Although the room itself was clean, there was still drywall texture on the shower tile and the bottom of the tub flexed which was odd for a steel tub. The interior swing lock was broken and missing half of the latch, and only the handle lock worked. If I had not been so exhausted and taken so long with the concierge on the screen to check in, I would have canceled and moved on

Pleasant

Exceptional

The air and heat worked, the parking lot was in a sketchy area, dirty, no hot water in the shower. No breakfast, did not the like the kiosk

Close to local restaurants.

Pleasant

The room itself was clean and comfortable but the location in a rather sketchy neighborhood and the front desk was entirely virtual. The room was way overpriced.

No staff onsite. Poor internet connection for the Check-In/Check-out Kiosk made check-in a challenge. Room wasn't that clean. The hotel is in a good location and has decent ammenties and pet area.

Very good

The room was very sparse , no comfortable seating . Never saw any employees. Just the computer screen staff that checked me in and out. Not very personable in my opinion.

Clean room staff pleasent parking could be better

Very run down. Safety and health issues : extra safety lock on door did not work. Tub/shower drain had standing dirty water. First room was dirty, bed linens were missing, phone did not work. Moved to Second room, was a bit better but had the lock and shower issue. Emailed company about issues and asked for a one night stay refund because of poor conditions. Reply stated they would look into issues , did not address refund and no name or contact at end of reply. Emailed back to them and have not received a reply. For a cost of 200+ a night , this was extremely disappointing and would never stay again. Will not ever consider a Days Inn by Wyndham again. Website pictures are very misleading.

Bed covers dirty with blood Nasty place

Nasty place

They won't let us check in

Barley any employees around. It’s a virtual check in so you’re not talking face to face in person. It’s face to face with a computer. The room itself was clean and fine for one night. The property is sketchy.

Room was in horrible conditions , the blankets and towels were smelly had stains of lipstick or something . I had to call to get more towels , I also had to call for toilet paper and no one answer , thank god I had wipes ! No one answers the phone , no breakfast . The room smell really bad. The coffee mater was super dirty . Do not stay here !!!!!

Estaban las sábanas y las cobijas sucias tuve que pedir nuevas y de pilón me toco ponerlas ami y aparte el piso estaba un cochino no lo limpian para meter al siguiente cliente una porquería de hotel para el precio tan caro

First of all, there were no towels in the room, the fire alarm was detached from the wall, and the floors were not clean. Definitely not a good place! Very disappointed.

First of all, there were no towels in the room, the fire alarm was detached from the wall, and the floors were not clean. Definitely not a good place! Very disappointed.

The place was disgusting and there was no breakfast or amenities. Check in kiosk is a joke and had to get keys 3 times before it worked on the room. The bathroom was disgusting.

High-Tech Check-In The lobby was empty of physical staff, replaced by a video kiosk. This all-in-one machine handled everything: ID verification, digital signatures, payments, and key dispensing. While incredibly efficient and the remote representative was great, the experience lacked a personal touch. Security & Layout The property layout is confusing. I used a key to access a "secured" stairwell, only to find the upstairs hallway propped open with a trashcan. Additionally, a secondary stairwell nearby allows anyone to walk up from the street. If you are a solo traveler who prefers restricted building access, this may not be the place for you. Room Condition The room was dimly lit and appeared clean at first glance, but a closer look revealed food crumbs by the coffee station, sticky surfaces on the furniture, and hair on the bathroom floor. Fortunately, the bed was comfortable and well-made. Note that the property is currently under construction, so the pool is unavailable. Bottom Line: Great for a cheap, functional night’s sleep if you carry your own cleaning wipes, but skip it if you want a more secure or "hospitality-focused" environment.

Renovation

Small was terrible

Bad

Not worth the money. The overall experience was disappointing from start to finish. There was no staff available to assist when needed, which made even basic requests difficult. The electric switches in the room didn’t work properly, adding to the frustration. Housekeeping was essentially non-existent—no one came to clean the room during the entire stay. On top of that, the place was very noisy, making it hard to rest. Definitely not a place I would recommend.

Hotel property was very run down. Towels were dirty when we arrived & we had no shower curtain on our shower. When asking for these things, staff took an immensely long time to get them to us after we’d call the front desk (they often wouldn’t answer) and we’d have to go down just to get the things we needed. Other guests (we think?) were loudly yelling and arguing outside our room between 4-6am. Hands down the worst hotel experience I’ve ever had.

Several plugs & switches in our room did not work. I requested a 1st floor room, was told that the hotel had an elevator. Got to the hotel, they do not have an elevator and I was put in a 2nd floor room.

Air conditioner worked parking was efficient.

No staff on site, room was dirty, didn’t feel safe when parking

Motel under construction but other wise nice quiet place to stay

Nothing Customer Service Sucks. Customer Service. They don't want to send me my deposit back. I do not recommend this place.

Property was not ready for guests. It’s going through rehab.

No ac No sheets No towels Urine on toilet Balls of hair on floor. Worst experience ever and I have been waiting for Expedia refund and call back. Very disappointed

Nothing Customer Service Sucks. Customer Service. They don't want to send me my deposit back. I do not recommend this place.

Electricity kept turning off, no staff at front desk. Hotel was dirty and under construction and lots of construction debris everywhere. Hotel had bugs and construction workers were loud partying all night and were smoking marijuana reaking the whole area up.

Room wasn’t cleaned very well at all. Broken toilet paper roll. Floors and walls were really bad.

Bathroom, refrigerator and microwave was clean. The refrigerator was a nice size for a motel room. Linens were clean as well. The floor was not swept well and was sticky near the desk. There is very little space for our clothes- only 5 ancient hangers and no dresser. They do not accommodate people who stay more than one night. Coffee pods were not replaced each day. There was no blanket on one bed, they delivered a stained blanket on day 2. It took 2 days to get a second chair (room was booked for 2 people). But the most surprising part was finding an urn with human cremains in a pile of discarded items in the breezeway between rooms.

Bathroom, refrigerator and microwave was clean. The refrigerator was a nice size for a motel room. Linens were clean as well. The floor was not swept well and was sticky near the desk. There is very little space for our clothes- only 5 ancient hangers and no dresser. They do not accommodate people who stay more than one night. Coffee pods were not replaced each day. There was no blanket on one bed, they delivered a stained blanket on day 2. It took 2 days to get a second chair (room was booked for 2 people). But the most surprising part was finding an urn with human cremains in a pile of discarded items in the breezeway between rooms.

Noisy, no staff in lobby, no food, coffee breakfast

Send my deposit Send my deposit

The property was in a good location. The room looked clean when you glance at it initially however the floor in the bathroom under the vanity was filthy. I dropped a pill and was disgusted at the dust and dirt on the floor.

The property was in a good location. The room looked clean when you glance at it initially however the floor in the bathroom under the vanity was filthy. I dropped a pill and was disgusted at the dust and dirt on the floor.

Room smell bad likewet dgsmel

Raw sewer

Close to work TV didn’t work fridge wasn’t cold charged 2x for deposit

Close to work TV didn’t work fridge wasn’t cold charged 2x for deposit

Exceptional

Location to freeway for commute to work Drunks being loud and arguing in front of my room

Location to freeway for commute to work Drunks being loud and arguing in front of my room

There was nice artwork on the wall at least. The beds were fairly comfortable. Well there's no real person at check-in. You check in Via Zoom type interface. They claim to be local but I'm guessing it's based out of India. The first room when I turned on the light switch it blew a circuit and every bit of electricity did not work. They moved me to a new room which did the exact same thing when I turned on the lights in the bathroom. At this point they said they had no other rooms even though parking lot was half full. The TV was somehow set at a constant very loud volume that the remote control would not change and there was no volume controls on the TV itself. The motel is undergoing renovations and so the crew once they were done at 5:00 stuck around in the parking lot drinking and being generally loud.

There was nice artwork on the wall at least. The beds were fairly comfortable. Well there's no real person at check-in. You check in Via Zoom type interface. They claim to be local but I'm guessing it's based out of India. The first room when I turned on the light switch it blew a circuit and every bit of electricity did not work. They moved me to a new room which did the exact same thing when I turned on the lights in the bathroom. At this point they said they had no other rooms even though parking lot was half full. The TV was somehow set at a constant very loud volume that the remote control would not change and there was no volume controls on the TV itself. The motel is undergoing renovations and so the crew once they were done at 5:00 stuck around in the parking lot drinking and being generally loud.

awful drugs being sold in the parking lot

Convenient location -- close to the event venue we were attending. Very generic property. Nothing more than a basic approach. Ok; that was what we paid for.

Is not good

Nothing Nothing

The check in process was awful. I got a king bed and they gave me a room with two kings, it smelled horrid, and a ton of sketchy people hanging around. Not a cool place

It was friendly and clean. Very pet friendly.

It was a sketchy area and probably not safe for a single woman to stay at. I also didn't like communicating with your staff through a box tgat looked like an ATM machine.

I will not stay at this place again. I was greeted at the front area by a guy sitting inside some kind of AI Box. I was charged a $100 deposit, additional to my 2 day prepaid non refundable rate thru Expedia. The deposit was never disclosed by Days Inn or Expedia. The guy in the box took a photo of me to match me with the Federal approved ID that he took a picture of. For What? There was a construction area for workers to obtain material. My room was behind and blocked by a 6 foot wall enclosure. It was 100 yds from the lobby. I was on crutches. I had to walk and find it then walk back to get a dolly. And there were rats in the general area and bugs in the room. Located in an industrial area.

Pretty much everything, the place was trash

No breakfast so that is a lié. They just chargé you card without letting you know what the charges are. You pay for your room go back to your room and open your money app and it's à new charge......be

The room was filthy!!! The floor have food or something in it and looked lije it hadnt been swept or mopped.

The room was filthy!!! The floor have food or something in it and looked lije it hadnt been swept or mopped.

Cleaned and really quiet Clea

There was a leak from the shower above

There was a leak from the shower above

I feel like this place is a big scam and I feel like I may have got my identity stolen at this place. They have you check in on a computer that had a man on the other side talking with you and I feel like he stole my identity.

The room was clean, but everything else was pretty bad There was no staff at check-in, just a machine with an overseas resource to talk to. The bathroom curtain, shower head, and floor were falling apart. The TV was not set up yet so it was unusable. There was a huge gap under the door so it was very bright and loud.

Nice

Nice

Room was filthy (bedding, towels, mirrors, surfaces, fridge) toilet and chair were broken. Reserved and paid for 2 days. Second night our keys were deactivated and we could not get into the room or access our belongings. Told over the phone there was "no reservation" under my name when we had already been there for one of the two nights. Then told in person that I had been charged the full fee but marked as a "no show." The keys were eventually reactivated but this is the worst hotel experience I have ever had.

Room was filthy (bedding, towels, mirrors, surfaces, fridge) toilet and chair were broken. Reserved and paid for 2 days. Second night our keys were deactivated and we could not get into the room or access our belongings. Told over the phone there was "no reservation" under my name when we had already been there for one of the two nights. Then told in person that I had been charged the full fee but marked as a "no show." The keys were eventually reactivated but this is the worst hotel experience I have ever had.

The room was clean and comfortable. Also there was no noise outside the rooms. The coffee machine didn’t work and one lamp wasn’t turning on.

Nicely updates and overall clean. I feel the rooms could get a little more detailed clean ing attention, the garbage I. Room had some leftover from previous guest, the coffeepot water fill area was covered in grounds. The floors may need better mopping,

Rude people bugs in the room

Rude people bugs in the room

The most kindest person here when I check in

The most kindest person here when I check in

No llevaría niños la habitación olía a cigarro no limpian bien solo superficial pedí camas queen y me dieron camas matrimoniales se mira peligroso

No llevaría niños la habitación olía a cigarro no limpian bien solo superficial pedí camas queen y me dieron camas matrimoniales se mira peligroso

My deposit was not refunded like I was told it would be.

My deposit was not refunded like I was told it would be.

Don’t stay here. This looks nothing like the pictures and there is no Days Inn signage. There is no breakfast like the picture shows. There were pubic hairs on the towel. The entire parking lot is a sheet of ice. Wyndham should be ashamed to call this one of their properties.

Don’t stay here. This looks nothing like the pictures and there is no Days Inn signage. There is no breakfast like the picture shows. There were pubic hairs on the towel. The entire parking lot is a sheet of ice. Wyndham should be ashamed to call this one of their properties.

good size clean room

good size clean room

nc

nc

Very poor I wouldn’t say that again

Very poor I wouldn’t say that again

The worst part was that our room had a connecting door to another room. I could hear everything they did, from opening doors, to their tv at a reasonable volume, to coughing.

The worst part was that our room had a connecting door to another room. I could hear everything they did, from opening doors, to their tv at a reasonable volume, to coughing.

Now it seems there are new owners, and it's better than before. We've been coming here for four consecutive years on our vacations, but the real problem is the cleaning staff. The bathroom was very dirty. That's the real issue.

Now it seems there are new owners, and it's better than before. We've been coming here for four consecutive years on our vacations, but the real problem is the cleaning staff. The bathroom was very dirty. That's the real issue.

Nice place

Nice place

Over all it was great room was clean staff was awesome! I will definitely go back sometime.

Over all it was great room was clean staff was awesome! I will definitely go back sometime.

Good

Good

The bath tub was dirty. Customer service was not able to fix the problems. The entire property felt like it was under construction.

The bath tub was dirty. Customer service was not able to fix the problems. The entire property felt like it was under construction.

It was clean staff was ok needs improvement air conditioning worked parking great

It was clean staff was ok needs improvement air conditioning worked parking great

It was comfortable the only thing is that there bath tub kept getting clogged up since day one and they said they were going to send somebody they never did other than that I had no problems with them that was my only issue

It was comfortable the only thing is that there bath tub kept getting clogged up since day one and they said they were going to send somebody they never did other than that I had no problems with them that was my only issue

Staff was great

Staff was great

Infested with cockroaches and charged 4xs and couldn't speak to hotel manager and front desk manager refused to refund even with photos and pictures.

Infested with cockroaches and charged 4xs and couldn't speak to hotel manager and front desk manager refused to refund even with photos and pictures.

Nothing wrong with hotel my complaint is with Expedia. My wife booked a Wyndham motel in fernley in Reno. She called to see if there was an option for refund if a closer motel was available to work. Expedia took it upon themselves to cancel my reservation that was set up already and leave me high and dry with no place to stay. The lady on the computer through Expedia had a language barrier with my wife, but explained to her that everything was set up for me to stay in fernley. When wife called motel 1hr before I go into Reno they said they had no record of my reservation. What a nightmare and created more travel time, more expenses, and way more than needed time on internet instead of an easy phone call. We have always used Expedia for travel and had good results. Please use this as an example of things that could be improved thanks and safe travels.

Nothing wrong with hotel my complaint is with Expedia. My wife booked a Wyndham motel in fernley in Reno. She called to see if there was an option for refund if a closer motel was available to work. Expedia took it upon themselves to cancel my reservation that was set up already and leave me high and dry with no place to stay. The lady on the computer through Expedia had a language barrier with my wife, but explained to her that everything was set up for me to stay in fernley. When wife called motel 1hr before I go into Reno they said they had no record of my reservation. What a nightmare and created more travel time, more expenses, and way more than needed time on internet instead of an easy phone call. We have always used Expedia for travel and had good results. Please use this as an example of things that could be improved thanks and safe travels.

Bathtub not great

Bathtub not great

Clean room and staff.

Clean room and staff.

Great

Great

I want to give this a decent rating because you can tell the new owners are trying… but it is really tough. The lobby is so bad. Broken doors. Smells like old cigarettes. No breakfast. No elevator but putting a lot of people on the 2nd floor. Pool is shut down. The rooms are redone with new flooring, sink, beds/linen/pillows, but the windows are old and dusty, the bathroom is old and dim, the TP holder ripped off the walls, no towels in the room, questionable guests. The room was cheap though. Need to keep upping the ante to get those ratings up!

I want to give this a decent rating because you can tell the new owners are trying… but it is really tough. The lobby is so bad. Broken doors. Smells like old cigarettes. No breakfast. No elevator but putting a lot of people on the 2nd floor. Pool is shut down. The rooms are redone with new flooring, sink, beds/linen/pillows, but the windows are old and dusty, the bathroom is old and dim, the TP holder ripped off the walls, no towels in the room, questionable guests. The room was cheap though. Need to keep upping the ante to get those ratings up!

Ok

Ok

All staff was Amazing, friendly, and had the upmost greatest customer service I've ever encountered with. Thank you for a wonderful stay

All staff was Amazing, friendly, and had the upmost greatest customer service I've ever encountered with. Thank you for a wonderful stay

Noisy. No coat hangers, no water cups.

Noisy. No coat hangers, no water cups.

No airport shuttle, no breakfast, rude house keeping door knocking and unlocking the door without permission at 10am before checking out

No airport shuttle, no breakfast, rude house keeping door knocking and unlocking the door without permission at 10am before checking out

Our room was not cleaned, so I called the front desk and they offered to either clean the room or give us a new room. I told them we were going shopping and they can come clean the room. When we returned from shopping I stopped by the front office to ask if our room had been cleaned, and I was told the cleaning crew was gone for the day. I asked for a new room and the staff liked a bit confused but changed our room. The new room had been cleaned, but was not clean at all. The beds were made, but the floors were dirty, the walls had something spilled down them, and the toilet was very dirty. We stayed for two days and had to endure the uncleanliness of the room the entire time since no one came to clean the second day either. We will not stay here again.

Our room was not cleaned, so I called the front desk and they offered to either clean the room or give us a new room. I told them we were going shopping and they can come clean the room. When we returned from shopping I stopped by the front office to ask if our room had been cleaned, and I was told the cleaning crew was gone for the day. I asked for a new room and the staff liked a bit confused but changed our room. The new room had been cleaned, but was not clean at all. The beds were made, but the floors were dirty, the walls had something spilled down them, and the toilet was very dirty. We stayed for two days and had to endure the uncleanliness of the room the entire time since no one came to clean the second day either. We will not stay here again.

Room was clean. Staff was friendly and accommodating

Room was clean. Staff was friendly and accommodating

Bed was uncomfortable. Area was sketchy.

Bed was uncomfortable. Area was sketchy.

.

.

Very noise guests both nights outside of our room. Poor lighting in the room. Just 2 night stand nights. Needs an overhead light. There was a light switch on the wall that led to nothing.

Very noise guests both nights outside of our room. Poor lighting in the room. Just 2 night stand nights. Needs an overhead light. There was a light switch on the wall that led to nothing.

What happened to the morning breakfast? It was always there in y previous stays but not now. Big disappointment. The online photo shows the breakfast room with breakfast. Fake advertisement. Re staff: Abdesh was fine, effective, and polite. My 4 stars are for him. Dealt with Kim also, but only once; she was effective. I didn't see any other staff. I've given this inn five or six chances over the years but this may be the last time I stay there.

What happened to the morning breakfast? It was always there in y previous stays but not now. Big disappointment. The online photo shows the breakfast room with breakfast. Fake advertisement. Re staff: Abdesh was fine, effective, and polite. My 4 stars are for him. Dealt with Kim also, but only once; she was effective. I didn't see any other staff. I've given this inn five or six chances over the years but this may be the last time I stay there.

The sheets were clean and the bed was comfortable. Did have a mini fridge, and microwave in the room that worked. There is no breakfast as advertised. The place is in very bad shape, but it appears they are redoing several of the rooms. Maybe it will be better in the future.

The sheets were clean and the bed was comfortable. Did have a mini fridge, and microwave in the room that worked. There is no breakfast as advertised. The place is in very bad shape, but it appears they are redoing several of the rooms. Maybe it will be better in the future.

The room was fine, but I would smell something where it smells like cigarettes. Also, the keycards would not always work most of the time and I would ask for new ones every night I stayed at the hotel. I wish there were more things at this hotel as some nearby that are similar size have things to do.

The room was fine, but I would smell something where it smells like cigarettes. Also, the keycards would not always work most of the time and I would ask for new ones every night I stayed at the hotel. I wish there were more things at this hotel as some nearby that are similar size have things to do.

The hotel is undergoing renovation, but the external noise during the day was minimal, and it was exactly located where I needed to be

The hotel is undergoing renovation, but the external noise during the day was minimal, and it was exactly located where I needed to be

Everything was horrible

Everything was horrible

The parking area was well lit with plenty of spaces. Room was very clean. The AC/Heat worked well getting the room to a comfortable level quickly. The front desk staff was very helpful in getting me connected to the wi-fi network. It was a good 1 night stay.

The parking area was well lit with plenty of spaces. Room was very clean. The AC/Heat worked well getting the room to a comfortable level quickly. The front desk staff was very helpful in getting me connected to the wi-fi network. It was a good 1 night stay.

The room was very dirty. there was something red that looked like sauce all over the bathroom door and door knob. Room was in bad shape. Would not stay there again.

The room was very dirty. there was something red that looked like sauce all over the bathroom door and door knob. Room was in bad shape. Would not stay there again.

Just comfortable. Simple nothing super, good for the price.

Just comfortable. Simple nothing super, good for the price.

Undergoing renovations- no vending machines, walkways blocked off. Room could definitely be cleaner. Several light bulbs out.

Undergoing renovations- no vending machines, walkways blocked off. Room could definitely be cleaner. Several light bulbs out.

Worse place I ever stayed. They changed my room 5 times because nothing worked and they were all filthy. No TV worked, No internet worked, broke door locks, no power to one room and very dirty throughout.

Worse place I ever stayed. They changed my room 5 times because nothing worked and they were all filthy. No TV worked, No internet worked, broke door locks, no power to one room and very dirty throughout.

Yall got a lotta work to do.

Yall got a lotta work to do.

Room was not cleaned. Two beds only one was cleaned. The second bed was left just as the previous occupant had spent the night. The room smelled bad. I went to staff requested an other room non smoking. The next room was in a dark dirty walkway. Trash and damaged doors.I opened the door only and realized this was not a good place to stay. No parking close by. I am 78 years old, alone and terrified to stay safely. I immediately checked out. I never touched anything in the first or even when inside the second room. I was informed upon arrival that there was only coffee available and not a breakfast like what was advertised. False advertising and pictures for this facility.Was charged the extra over the room rate of $100. fee for extra incidental charges. Also that the king size bed was not available when I made my reservation and would I accept a room with 2 beds. I was on the property for less than an hour. I checked out immediately and informed the desk clerk of my fears for my safety. I checked my credit card and the extra incidental fee still shows as a charge. The facility is being repaired but false advertising is shameful.

Room was not cleaned. Two beds only one was cleaned. The second bed was left just as the previous occupant had spent the night. The room smelled bad. I went to staff requested an other room non smoking. The next room was in a dark dirty walkway. Trash and damaged doors.I opened the door only and realized this was not a good place to stay. No parking close by. I am 78 years old, alone and terrified to stay safely. I immediately checked out. I never touched anything in the first or even when inside the second room. I was informed upon arrival that there was only coffee available and not a breakfast like what was advertised. False advertising and pictures for this facility.Was charged the extra over the room rate of $100. fee for extra incidental charges. Also that the king size bed was not available when I made my reservation and would I accept a room with 2 beds. I was on the property for less than an hour. I checked out immediately and informed the desk clerk of my fears for my safety. I checked my credit card and the extra incidental fee still shows as a charge. The facility is being repaired but false advertising is shameful.

One downside, some of the wall plugs did not work and rather than reload the whole family up and attempt to move rooms, we bought ourselves a traveling extension cord now for future, in case use.

One downside, some of the wall plugs did not work and rather than reload the whole family up and attempt to move rooms, we bought ourselves a traveling extension cord now for future, in case use.

DONT book here. The actual hotel is not what is shown in the photos. Pulled up to check in and there were hookers standing outside of rooms and a guy in his underwear standing outside a room. Most unsafe hotel I’ve ever seen.

DONT book here. The actual hotel is not what is shown in the photos. Pulled up to check in and there were hookers standing outside of rooms and a guy in his underwear standing outside a room. Most unsafe hotel I’ve ever seen.

Close to hyway

Close to hyway

No breakfast available. No pool. Property under construction. Electricity went off briefly several times. Noisy truck facility next door.

No breakfast available. No pool. Property under construction. Electricity went off briefly several times. Noisy truck facility next door.

🙁

🙁

Room smelled funny and the place felt unclean

Room smelled funny and the place felt unclean

The photos on Hotels.com shows breakfast bar and advertisement. No such thing. Did not sleep well.

The photos on Hotels.com shows breakfast bar and advertisement. No such thing. Did not sleep well.

room was clean and tidy as well as the bathroom. there was only 1 tiny trashbin in the bathroom, but they did have a big trash can outside of the room that was changed daily.

room was clean and tidy as well as the bathroom. there was only 1 tiny trashbin in the bathroom, but they did have a big trash can outside of the room that was changed daily.

Bathroom stopped up and was not fixed for two days.

Bathroom stopped up and was not fixed for two days.

Safe and clean. Good value

Safe and clean. Good value

Really cute renovations and everything was clean, comfortable, and really lovely staff. Will definitely stay here again. Dont be fooled by the exterior which still is undergoing renovations.

Really cute renovations and everything was clean, comfortable, and really lovely staff. Will definitely stay here again. Dont be fooled by the exterior which still is undergoing renovations.

AMAZING. Will def be one of my favorites in reno. Its close enough to the airport and freeway for travel. The rooms have been renovated, very clean and comfortable. Also the staff is VERY accommodating and kind.

AMAZING. Will def be one of my favorites in reno. Its close enough to the airport and freeway for travel. The rooms have been renovated, very clean and comfortable. Also the staff is VERY accommodating and kind.

They are redoing the hotel so everything was super nice and clean

They are redoing the hotel so everything was super nice and clean

The microwave did not work wasted money on microwaveable food had to throw it away asked 4 days in a row for it to be replaced nothing room was dirty when checked in and floors were not clean I wish I could get a refund won’t be staying there again

The microwave did not work wasted money on microwaveable food had to throw it away asked 4 days in a row for it to be replaced nothing room was dirty when checked in and floors were not clean I wish I could get a refund won’t be staying there again

Extremely loud AC unit in the room, area pretty rough. However, close proximity to the airport and staff were friendly.

Extremely loud AC unit in the room, area pretty rough. However, close proximity to the airport and staff were friendly.

I wished they had a shuttle, the truck traffic around the hotel is high due to the location.

I wished they had a shuttle, the truck traffic around the hotel is high due to the location.

It began with having to wait close the 5 minutes for anyone to show up to check us in. Then we learned there was no elevator to the second floor, where all the suites are. On the way up we saw carpets that needed replacing, walls that needed painting, and a non functioning (unplugged) ice machine. Once in the room we found the furniture dirty, the carpet stained, and, again, the walls needing painting. The mattress on the sofa bed was dirty, and there were no linens for it. We called the desk for linens, and they arrived quickly, but there was no blanket. There were two panels in the wall where it appeared an air conditioner had been formerly, but they were now covered by cardboard. Although we had 3 people, the bathroom had one set of towels. We received more towels, but they were extremely stiff and thin. The design of the suite was poor- the bathroom was off the bedroom, meaning the bedroom had no privacy. The closet in the bedroom had a single hanger, and the light over the toilet was out. This room was horrible. It needs to be rehabbed with paint, new carpets, and new furniture. It really should not be rented until those are done.

It began with having to wait close the 5 minutes for anyone to show up to check us in. Then we learned there was no elevator to the second floor, where all the suites are. On the way up we saw carpets that needed replacing, walls that needed painting, and a non functioning (unplugged) ice machine. Once in the room we found the furniture dirty, the carpet stained, and, again, the walls needing painting. The mattress on the sofa bed was dirty, and there were no linens for it. We called the desk for linens, and they arrived quickly, but there was no blanket. There were two panels in the wall where it appeared an air conditioner had been formerly, but they were now covered by cardboard. Although we had 3 people, the bathroom had one set of towels. We received more towels, but they were extremely stiff and thin. The design of the suite was poor- the bathroom was off the bedroom, meaning the bedroom had no privacy. The closet in the bedroom had a single hanger, and the light over the toilet was out. This room was horrible. It needs to be rehabbed with paint, new carpets, and new furniture. It really should not be rented until those are done.

FIRST ROOM HAD BEDSPREAD STAINS , DIRTY FRIG, & NO WORKING HEATING SYSTEM... REQUESTED ANOTHER ROOM... IT WAS WORSE.. ONE BED HAD NO BED SHEETING AT ALL ON IT, DIRTY (HAIRY) BATHTUB AND SINK, DIRTY FLOOR... I WASN'T GOING TO BE SENT TO.... ANOTHER ROOM..... .. ASKED FOR MY MONEY BACK.... SO FAR NO LUCK... I DID GET MY DEPOSIT BACK THOUGH... MALE RECEPTIONIST COULDN'T DO MUCH ..( HE'S NOT THE CLEANER )

FIRST ROOM HAD BEDSPREAD STAINS , DIRTY FRIG, & NO WORKING HEATING SYSTEM... REQUESTED ANOTHER ROOM... IT WAS WORSE.. ONE BED HAD NO BED SHEETING AT ALL ON IT, DIRTY (HAIRY) BATHTUB AND SINK, DIRTY FLOOR... I WASN'T GOING TO BE SENT TO.... ANOTHER ROOM..... .. ASKED FOR MY MONEY BACK.... SO FAR NO LUCK... I DID GET MY DEPOSIT BACK THOUGH... MALE RECEPTIONIST COULDN'T DO MUCH ..( HE'S NOT THE CLEANER )

Room was dirty, hallway was dirty.

Room was dirty, hallway was dirty.

FYI. Theres no pool or breakfast as stated. The outside looks pretty ghetto especially for the price. The rooms were clean. Linens need to be updated. The female receptionist was great. All men cleaners that i had to confront 2 times about looking in my room. A lot of big rigs around. Wouldn't suggest for single women.

Gross, icky, smelly, grubby and would NEVER stay here again.

1- their listing still shows ”a warm welcome with continental breakfast” - not true, there is nothing available. 2.amenities list a pool. See photo of the pool. 3.there was FOOD IN MY REFRIGERATOR when I checked in, I brought it to the front desk’s attention, “oh ok I’ll let them know” was the response. 4. Outlet that the fridge and tv were in was not working 5. The window to the first floor room was open upon check in. 6. Trash on property is NOT picked up, ever. I saw the same beer bottles all over when I checked in until I left 3 days later. 7. There was hair and hair ties on the sink when I checked in. 8. With all of that grossness listed above I was still required to pay a pet cleaning fee!!! There are better options with a little bit of a driver and I’ll be choosing them from now on.

room smelled like smoking wasn't the cleanest for +$200 room i was expecting more

Room seems newly remodeled. Spacious and clean.

The room was smelly, the sink was clogged with a weird liquid full of dirt and the receptionist said they did not have another room neither a solution for us - we left and cancelled our stay.

The inside of room were nice but the outside of hotel was very run down was scared to see what inside of room looked like . Very relieved to see they weee. Ice inside

Tye room was completely disgusting, the bathroom was dirty, there was mold on the walls and in the bathroom, it was just horrible, DO NOT STAY HERE AND MAKE THE SAME MISTAKE WE DID

Hard to find. Located in industrial area behind U.S. Post Office. Homeless in their derelict vans, moho’s and trailers on the property’s perimeter. Litter in the parking areas in front of rooms. Building exterior needs repair and paint. Inside, the cheap false wood floors were dirty. Gap around the door. Dodgy clientele. Dodgy employees. Afraid my car was going to be stolen. Thank God the door had a bolt and the usual upper latch. The room price was cheap but still excessive for a dump motel. The towels were clean and the water hot. Surprised to find such an awful motel in the Wyndham chain

Staff people: Nice Fridge, TV, Microwave, AC: Good Cons: Sheets: Dirty Shower Curtain: Moldy Highway Noise: Terrible Mattress: Completely shot

Stay away from this place.

Dirty carpet and the foul smells, mainly from smoke, even in a room with no carpet. Not sure how Wyndham can be associated with such low quantity motel. Too expensive for the rating as well.

Never made it to Reno. Car brok in Winnemucca

It was 250 for garbage, and stole my 100 deposit. 350 for a night at a crack hotel.

Small room Outlet didn't work Toilet seat broken Poor lighting inside room Room key stopped working twice Fire alarm for the whole building went off at 3am, no fire, but hey at least it works lol.

Just cheap and nice for cheap

Walkable to RNO airport

Their website says there is free breakfast, but we found out the first morning that is a lie on their website. Our room was dirty; there were items under the bathroom sink that were there when we got there.

Booked property because it was supposed to have breakfast. Booked a limited access room. When i arrived the room cleanliness was sub par. I did not recieve a limited access room. I was on the second floor with no elevator in site. Had to go to walmart t get cleaning supplies to clean the toilet of urine stains around and on the seat..

The room was newly remodeled but poorly done. The shower leaked everywhere the refrigerator wobbled when touched. The room was full of flies when checked in that alone was disgusting. The staff was unfriendly and unhelpful i hated talking to them.

Sign didn’t have correct name. No breakfast or swimming pool as advertised.

Room is nice and newly renovated. But was especially disappoint to find there is no breakfast, even though the website says there is.

There are some food places nearby but there is also a very noisy UPS semi loading and processing place right by the rooms which is loud all day and all night not allowing you to sleep. There is only one ice machine in the lobby for the entire property. The coffee machine was dirty and sticky.

Probably would have booked someplace else had I known in advance. Convenient location to SeaTac.

The bathtub was dirty on check in. The hotel never cleaned the room. Was there for 3 days, had to go to front desk to get clean towels. The grounds were dirty, thank God it rained to clean the side walks outside of the room. There were french fries and trash everywhere. Worst room Ive ever stayed at in my life. Would not recommend this hotel to my worst enimy.

I was in a room that was "remodeled". It was dirty and uncomfortable. I understand that you get what you pay for but dang can it please be clean. The pool was covered and had a bunch of garbage in it. Railings were taped by caution tape. Definitely wouldnt stay here again. Absolutely disgusting!!

The stay was average, the sheets on one of the bed had black smudges

I'd rather not comment on what happened at this location.

The room was fine, but everything else about the place was a Dump 😭😞!!! Still the staff was courteous and friendly, that is the only upside!!If this is the last place in Reno stay here if not go elsewhere!!!

Offer continental breakfast and there was nothing.

The staff was very friendly. The hotel is switching from LaQuenta to Days Inn so it didnt look in the best shape. Out room was okay.buy the AC filters were disgusting dirty and the room didnt look fully clean.

And then, we got screwed out of one of the services I thought we’d get which was “free breakfast.” They only had coffee and apple juice. They never updated or informed anybody they didn’t have breakfast. And then, when we finally got our room I realized it wasn’t even the room we paid for. We paid for a King bedroom. Instead we got two beds which were 2 fulls and by that same worker he said that all the king bedrooms were “taken up” by other people. And to try again in the morning. So we did, and this nice lady immediately gave us the room cards to the king bed literally right across from us. Which means it wasn’t booked, it was open the entire time, the dude just didn’t want to do his job and check if the room we paid for was the room we were getting. Despite all of that, even with having a disgusting pool that was filled with random gross liquid and trash, being screwed out of breakfast and the terrible worker, the rooms were clean. At least mine was. Glad there was air conditioning it was boiling hot outside and nice inside.

The pillows, we're dirty with bloodstains on it. A guest room attendant never showed up to clean the room or change towels. Or made Beds or nothing i was told that I needed to call so I could get service but I never refuse service. They should have cleaned every day.

I also find a hotel with breakfast, with the change to a Days Inn there was none offered. Our room had a garbage can and thrown out chair in front of the front door. Room not bad but mold on towels. Worst stay ever. Now it looks like I am being charged too many times!!

Amenities advertised breakfast included and pool. There is no breakfast and the pool is closed until renovations. Room was recently remodeled, but the fridge didn't work. Bed was comfortable and clean. Stayed 4 nights and no housekeeping, even when asked of at the front desk to empty the trash. Arrived back to room once and the power was out. Took over an hour and asking twice for them to fix it. Room key kept deactivating and needing to be redone at front desk. Close to airport if that's what you need.

Problem with checkin, front desk said call Expedia to cancel because of a recent name change to push payment through or cancel. Then we were told non refundable and put in worst location on property room smells like smoke, bed comforter has burn mark and room is in ally with trash and cigarette smoke stench.

None of the appliances worked, the prperty was outdated

Will never come back and will not recommend.

Place was run down worse than some of the Sacramento downtown area motel 6s night clerk gave us two rooms that people were already in third room was actually unoccupied but very run down and dirty

Liked location didnt like it was dirty white socks were black within a hr of wlaking around room stains on ceiling stains on floor. Lounge chair was disgusting and dirty light switchs dirty micor wave handle was gone as well micro didnt even work

This place should be shut down.

We requested a downstairs room due to my wife being disabled. We also told them and paid extra for our dogs. When we first checked in, they tried to put us upstairs (no elevator). I corrected them and they assigned us a room downstairs. Then as I started to leave the lobby, he called me back asking if we had dogs. Well, yes. We paid for them. He took the card key back and said he had to change our room. We were in a downstairs, terrible room. Looks like they tried to paint the bathtub, grout was painted to hide mold, dresser had strange holes in it. The refrigerator froze everything even after turning it down. The corners of carpets were torned up. Our dogs are clean, bring their own blankets and beds. We've stayed here serveral times before and it was always nice. We most likely will not be back. We're sad.

Not even sure if the sheets had been washed. The tub was disgusting. We were too much of a rush to complain or look for other accommodations but will never stay there again.

Just the person behind the desk when I arrived, totally inappropriate.

Room was shabby

Dirty, mold, holes in the wall. Genwrally unpleasant.

Not a good place to stay

I will be requesting a full refund for this property please contact me

Ok so the people were great but room needed work. Was told they were under new owners and were working on it. They moved me rooms without questions when there was a problem with water only being hot and worked when there was a leak from the upstairs room. Good for the stay i had

No EV charging, good value for the price

Carpet old and dirty. No chargers in room.

Waited for 38 minutes before someone even came to the desk to help us check in. The pillows were smelly, linens were ragged and rug was very stained. NO blankets and no answer at front desk to try to get one. Bed was comfortable and the furniture was in good condition.

The place was dirty, the sink was stopped up and the location was not great.

I woukd like a refund as my husband and son left in the middle of the night due to the condition of the room and smell.

The motel is also a ways from good coffee or breakfast.

Hotel needs to be renovated or close down.

This hotel needs to be shut down. From the moment I walked in the room, I was disgusted. The carpet was in disrepair and filthy, the room smelled like an old ashtray, the bathroom wasn’t clean. The toilet had a nasty ring in it and the shower had hair in it. The floor was filthy, with hair and dirt everywhere. The curtain was falling off the rod and looked like there was a second one over the top of the original. I couldn’t even stay in the room. I ended up going somewhere else for the night and checked out the next day. I spent money on from that I wasn’t going to sleep in. So not stay here!!!

Bed sheets were dirty the towels wear stained no shampoo or soap so I went to go buy towels shampoo and soap unfortunately I wasn’t able to book another hotel room

The most disgusting hotel I have ever stayed in. False photos on hotels.com

Room dirty. Light out in bathroom. Changed room, not much better. Bathroom fan not working. Musty, dirty rugs & floors. No bed bugs, that was good. Air filter needed cleaning. Walls dirty.

I had a good night’s rest and the front staff were nice. However my room had a musty smell. They really need to upgrade the inn. I’ve stayed at other LaQuintas before and they were not this bad.

Checking in was easy and fast. The room was absolutely filthy, we slept on top of the blankets bc the sheets had blood or something stained on them. The bathtub was black it was so filthy we didn’t shower. We slept with one eye open very sketchy area.

Room had a bad Oder. Bed and covers hard and uncomfortable.

Sheets had urine stains & blood stains Gunshots all night . Totally unsafe !!! Unauthorized entry of our rolm !

The room was filthy upon arriving. It looked like it had not been cleaned in years. There was dust in the vents of the air conditioner. There was mold in the bathtub and spill stains on the wall floors.

The hot water tap in the shower didn't even turn on and the sheets had a crusty brown substance on them, I hope it was chocolate but I doubt it. I went back to the front desk and they apologized and said they would have another room ready in 20 minutes. I declined and said I wanted a refund and would go somewhere else. They said they couldn't refund me, and the desk clerk refused to even give me his name. Ultimately I simply left and raised the issue with Expedia. Expedia now says they cannot reach the hotel at all. This is a low cost airport property and I didn't expect much, but the experience was truly terrible.

Will never stay there again

Was so dirty, smoke burns on comforters. Carpet dirty, bathrooms distrusting. Left asap

The room was dirty and we had the same towels for 3 nights

The first room we were assigned to smelled like mold and had hair left in the sink and bathtub. They did give us another room thankfully. They allowed our dog but was misleading with pet fee. I called ahead of time and was told 25$ for a pet fee and they charged $100 when we arrived. Too pricey for this hotel And the conditions of the hotel. Find somewhere else to stay.

Bed was dirty. I was bitten by ticks many times at night. They did not replace bed sheets.

1st room we got smells like mold or rotten food, we had to asked to be transferred to another room.

It lacks a lot of hygiene, it is very dirty, the bodies, the towels are all stained, the bathroom was very dirty with hair, the room has a very bad smell, the sheets are old, the breakfast area has no variety of food, it is dirty and smells like urine everywhere, thank you, but I will not return

Good customer service. Affordable price. What I did not like it the room smelled old some utilities need to be replaced.

Room was non smoke but still had the smell of smoke. The pillows were extremely used. The bathroom was not welcoming in any way. We had to leave to front door open to air out the smell. Mold on the walls. Not a pleasant stay. We have stayed in many La Quintas before and this was by far the worst experience especially for the price that we were charged!! The price was to stay at the Hilton but we got motel 6 quality.

Good