Courtyard by Marriott Ontario Rancho Cucamonga

Overnight stay only, ok for place to sleep Check in was slow

Great location and was nice and clean accommodating. Customer service rep at the desk. Her name is Princess. She was awesome.! Very clean and quiet and breakfast was great!

Check in was a mess, but overall it was a good stay , breakfast was good as well

Kind staff.

Really good Excellent customer service Andrew The pool was cold

Really good Excellent customer service Andrew The pool was cold

Very nice hotel. Great for a night. However the bar is is cramped and not inviting and I could not confirm complimentary breakfast was provided. I love hotel eggs and was disappointed I was to miss out.

Our stay was great overall. The hotel was very clean, the staff was attentive and welcoming, and customer service was excellent from check-in to check-out. The location was convenient and close to everything we needed, which made traveling with family much easier. The atmosphere felt safe and family friendly, and the staff was always helpful whenever we had questions or needed assistance. We really enjoyed our stay and would definitely come back again.

Everting

Hotel was excellent, except for the fact that my room was not cleaned.

The overall look. Can't think of a thing.

Exceptional

The overall look. Can't think of a thing.

Good dining choices and short walk to huge outlet mall for shopping

Amazing

Pleasant

The staff was polite and helpful. The rooms and common areas were clean. The prices in the bar were high.

-The front desk lady went above and beyond to look up the place we needed to go just to give us more efficient directions. We appreciated the bottled water given at check-in and that there was security patroling the parking area. The breakfast coupon included 2 choices and the breakfast burrito was excellent and very generous in size served with complimentary Starbucks coffee. We were very pleased with the whole experience.

-The front desk lady went above and beyond to look up the place we needed to go just to give us more efficient directions. We appreciated the bottled water given at check-in and that there was security patroling the parking area. The breakfast coupon included 2 choices and the breakfast burrito was excellent and very generous in size served with complimentary Starbucks coffee. We were very pleased with the whole experience.

Superb

Exceptional

Upon booking, it listed free breakfast (continental). There was not. There were items for purchase, however, part of decision factors of where we book are reliant on continental breakfast since we travel for dance competitions and oftentimes, they start early in the mornings. So having it available is important in determining where to book.

Clean room , very nice staff

Clean room

Superb

Bathrooms could use a little love

Exceptional

.

Quiet peaceful setting real clean Had breakfast with my stay and did not get it

Amazing location. there wasn't anything I did not like

there wasn't anything I did not like

Quiet peaceful setting real clean Had breakfast with my stay and did not get it

We will certainly stay at Courtyard Marriott again.

Okay but no breakfast as website said there was and charges for parking no signage not on website could have parked somewhere else . Charged parking no notification!!!!!!!!

We were turned away because they overbooked. I like a refund pls

We were turned away because they overbooked. I like a refund pls

Very professional customer service and genuinely helpful.

Very professional customer service and genuinely helpful.

To be honest, I didn’t expect that much from a Courtyard. The employees were the best experience in years. Keep up the good work.

To be honest, I didn’t expect that much from a Courtyard. The employees were the best experience in years. Keep up the good work.

Exceptional

Okay but no breakfast as website said there was and charges for parking no signage not on website could have parked somewhere else . Charged parking no notification!!!!!!!!

Great location and rooms are always clean. Only complaint is the mattresses, second time staying that we had a horrible mattress, very uncomfortable and could feel springs.

Great location and rooms are always clean. Only complaint is the mattresses, second time staying that we had a horrible mattress, very uncomfortable and could feel springs.

It was close to midnight when the fire alarm went off and was on for like 30 minutes. The fridge didn’t really work.

I really liked the location. And the staff were very attentive and helpful. It was close to midnight when the fire alarm went off and was on for like 30 minutes. The fridge didn’t really work.

Service was perfect, greeted us kindly,

Service was perfect, greeted us kindly,

N/A

Great staff, rooms were lovely. Appreciated the Starbucks coffee options for purchase as well! N/A

Wish it had a continental breakfast Our tub drain was really slow...room 225.

It was clean, bed was comfortable and it was walking distance to restaurants. Front desk employee did not want to grant the breakfast voucher that was included with the reservation.

Clean room ready early and helpful front desk

Clean room ready early and helpful front desk

Central location, clean and spacious rooms. Very easy check-in process & friendly, accommodating staff.

Central location, clean and spacious rooms. Very easy check-in process & friendly, accommodating staff.

We stayed at a lot of Marriotts The worst bed ever it was a handecap room sheets didn't fit all different pillows and paying for parking 1st time at a Marriott Not this time

The room and hotel very clean. Next to plenty of eataries.

The room and hotel very clean. Next to plenty of eataries.

Super friendly staff, beds and pillows incredibly comfy. Would recommend.

Super friendly staff, beds and pillows incredibly comfy. Would recommend.

Clean room, staff went above and beyond

Clean room, staff went above and beyond

Room was clean and front desk was very kind and informativr

Room was clean and front desk was very kind and informativr

Everything was good

Everything was good

My room was not made.

My room was not made.

Spotless. Great room on short notice

Spotless. Great room on short notice

Nice and quiet. Great bartender

Nice and quiet. Great bartender

It was adequate

The room is clean and very spacious. The staff were nice too.

The room is clean and very spacious. The staff were nice too.

Wifi signal was pretty bad for a 1st floor room. Bathroom fan did not work at all. TV cut out every 5 mins. Toilet didnt flush very well. Room was cold all night even when raising temps to 70 and would auto drop down to 67.

Wifi signal was pretty bad for a 1st floor room. Bathroom fan did not work at all. TV cut out every 5 mins. Toilet didnt flush very well. Room was cold all night even when raising temps to 70 and would auto drop down to 67.

The management and staff were extremely cor

The management and staff were extremely cor

Nice

Nice

Everything was clean and the room was well lit. The staff was always helpful, kind and courteous.

Everything was clean and the room was well lit. The staff was always helpful, kind and courteous.

Room was nice and clean

Room was nice and clean

Great staff

Great staff

Room needed the toilet fixed and the shampoo and body wash did not work that well. The bartender was great!!

Room needed the toilet fixed and the shampoo and body wash did not work that well. The bartender was great!!

Very clean room- great front desk person

Very clean room- great front desk person

Was very clean and cozy

Front desk was so awesome and lots to do thats walkable.

Front desk was so awesome and lots to do thats walkable.

Good, safe location with multiple food options around. Clean room.

Good, safe location with multiple food options around. Clean room.

Clean convenient and friendly staff Had another noisy group staying. Could hear them late into the night

very clean and staff was friendly

very clean and staff was friendly

It was a last minute booking as we decided to stay because our family was staying there. We had a wonderful night and had food and entertainment nearby.

It was a last minute booking as we decided to stay because our family was staying there. We had a wonderful night and had food and entertainment nearby.

The bed was a little lower in height than I thought and the bed was a little softer than planned. However, we did sleep very comfortably. In addition, the bathroom was large enough for my wife to use her walker, but the bathroom could also benefit from a remodel.

The bed was a little lower in height than I thought and the bed was a little softer than planned. However, we did sleep very comfortably. In addition, the bathroom was large enough for my wife to use her walker, but the bathroom could also benefit from a remodel.

Princess was very helpful.

Princess was very helpful.

Beautiful property. Clean and located around so much shopping and restaurants.

Beautiful property. Clean and located around so much shopping and restaurants.

Enjoyed the hotel and accommodations provided. The close proximity to entertainment and, shopping, and food is excellent. The Bar area is not open at all times

Nice and clean scenery My remote and internet connection was bad

The room was clean, modern, and comfortable. I especially appreciated the plush bedding and quiet atmosphere, which made for restful nights. The Wi-Fi worked well, and there were plenty of outlets for charging devices, which is always a plus. The front desk staff were welcoming and professional, and check-in/check-out was smooth. I also liked the on-site Bistro — perfect for a quick bite or morning coffee without leaving the hotel. The only minor downside was the limited parking during busy hours, but overall, it didn’t affect the quality of my stay. I’d definitely stay here again and recommend it to both business and leisure travelers.

The room was clean, modern, and comfortable. I especially appreciated the plush bedding and quiet atmosphere, which made for restful nights. The Wi-Fi worked well, and there were plenty of outlets for charging devices, which is always a plus. The front desk staff were welcoming and professional, and check-in/check-out was smooth. I also liked the on-site Bistro — perfect for a quick bite or morning coffee without leaving the hotel. The only minor downside was the limited parking during busy hours, but overall, it didn’t affect the quality of my stay. I’d definitely stay here again and recommend it to both business and leisure travelers.

Everything was excellent.

Everything was excellent.

Did not eat breakfast

Hotel was nice and convenient to local dining (walkable). Service was great and lobby/bar area very comfortable. My only issue was the AC in the room was glitchy. It never seemed to adjust to the setting on the thermostat and always felt super muggy/damp even when temp was turned low. Also the iron didn't work well and ironing board needed a better pad and cover.

Hotel was nice and convenient to local dining (walkable). Service was great and lobby/bar area very comfortable. My only issue was the AC in the room was glitchy. It never seemed to adjust to the setting on the thermostat and always felt super muggy/damp even when temp was turned low. Also the iron didn't work well and ironing board needed a better pad and cover.

The location is perfect, near so many shops and great restaurants. I also loved that I didn’t have to struggle looking for parking. I would definitely stay here again.

The location is perfect, near so many shops and great restaurants. I also loved that I didn’t have to struggle looking for parking. I would definitely stay here again.

No breakfast included the provide a 25 dll vouchers that doesn’t cover breakfast at all

No breakfast included the provide a 25 dll vouchers that doesn’t cover breakfast at all

Friendly staff and great place to stay

Friendly staff and great place to stay

Everything was good. No complaints

Location was perfect They charge me for parking and I was told if I download the app I will be free parking. I didn’t appreciate the price didn’t include the parking. I downloaded the app and still was charged for parking not happy. I tried calling and everyone game me the round, around and no one helped me.

Great customer service from the time I called to let them know my plane would be delayed, when I checked in and checked out! Very pleasant personnel.

Great customer service from the time I called to let them know my plane would be delayed, when I checked in and checked out! Very pleasant personnel.

We will stay again Thank you

We will stay again Thank you

Clean and located near lots of shopping

Clean and located near lots of shopping

Not clean

Not clean

Great location. Staff was very accommodating and friendly. Was a nice touch that they remembered why I was staying and congratulated me during my exit.

Great location. Staff was very accommodating and friendly. Was a nice touch that they remembered why I was staying and congratulated me during my exit.

The staff was amazing

The staff was amazing

Air conditioners were old and loud and kept opening up. The wall thermostat seemed to just be for show. I was not able to turn the air down past 68 degrees and it was more like 70 in the room when I woke up in the early morning.

Air conditioners were old and loud and kept opening up. The wall thermostat seemed to just be for show. I was not able to turn the air down past 68 degrees and it was more like 70 in the room when I woke up in the early morning.

Easy parking, great location, friendly staff

Easy parking, great location, friendly staff

It was clean and quite. Great stay

It was clean and quite. Great stay

Although they did not have breakfast this hotel was 10/10. I would recommend for them to put the mirror in the hallway instead of the bathroom door, still convenient. Bed was comfortable. Love that they had the mini fridge and microwave.

Although they did not have breakfast this hotel was 10/10. I would recommend for them to put the mirror in the hallway instead of the bathroom door, still convenient. Bed was comfortable. Love that they had the mini fridge and microwave.

The staff was warm and welcomed me with open arms and COOKIES! Plus, it smelled so good! I will definitely be back!

The staff was warm and welcomed me with open arms and COOKIES! Plus, it smelled so good! I will definitely be back!

It was nice and clean

It was nice and clean

Stood here to attend a event at Toyota center. Hotel was clean and all the staff i encountered were great. Parking was good. Would stay here again

Stood here to attend a event at Toyota center. Hotel was clean and all the staff i encountered were great. Parking was good. Would stay here again

Very clean and comfortable. The bistro has great food.

Very clean and comfortable. The bistro has great food.

Heated pool was not heated.

Love it

Love it

Excellent customer service

Excellent customer service

Amazing stay very clean and nice staff

Amazing stay very clean and nice staff

Our stay was great! The hotel was elegant and the amenities were nice. The staff was friendly.

Our stay was great! The hotel was elegant and the amenities were nice. The staff was friendly.

Great place. Very clean and quiet. Parking was limited in easy access areas.

Great place. Very clean and quiet. Parking was limited in easy access areas.

Nice hotel. Will stay again.

Nice hotel. Will stay again.

Great staff and hotel!

Great staff and hotel!

very clean and friendly staff

very clean and friendly staff

Great hotel and I would stay here again! The staff is incredible! They truly go above and beyond. Very quiet hotel and within walking distance to an outlet mall, lots of shopping and several places to eat! Also they have a great little cafe/bar inside the hotel. We felt safe there and it was easy to get around the area. It is only a 10 min drive to Ontario airport.

Great hotel and I would stay here again! The staff is incredible! They truly go above and beyond. Very quiet hotel and within walking distance to an outlet mall, lots of shopping and several places to eat! Also they have a great little cafe/bar inside the hotel. We felt safe there and it was easy to get around the area. It is only a 10 min drive to Ontario airport.

The hotel was clean and comfortable.

The hotel was clean and comfortable.

Great!

Great!

The TV signal was not adequate and several channels were glitching. we had Maint. look at it but he was unable to improve the situation. Also, the internet was not working. We could connect but got no Wi-Fi.

The TV signal was not adequate and several channels were glitching. we had Maint. look at it but he was unable to improve the situation. Also, the internet was not working. We could connect but got no Wi-Fi.

Hotel was convenient and clean. Loved the Starbucks bistro food. Staff was very friendly. We only stayed two nights for a wedding but it would be comfortable for longer stays too.

Hotel was convenient and clean. Loved the Starbucks bistro food. Staff was very friendly. We only stayed two nights for a wedding but it would be comfortable for longer stays too.

the surprise parking charge is pretty ridiculous.

the surprise parking charge is pretty ridiculous.

.

.

Safe, clean, and very close to many locations in Ontario!

Safe, clean, and very close to many locations in Ontario!

Great stay! Safe and quiet.

Great stay! Safe and quiet.

The bathroom sink was backed up which is my number one pet peeve staying at a hotel? Can’t even brush your teeth or wash your face properly. It should be kept along with housekeeping . Didn’t expect that from Marriott.

The bathroom sink was backed up which is my number one pet peeve staying at a hotel? Can’t even brush your teeth or wash your face properly. It should be kept along with housekeeping . Didn’t expect that from Marriott.

Overall is good

Overall is good

A

A

The mirror in the suite fell off the door and hit my daughter in the face

The mirror in the suite fell off the door and hit my daughter in the face

I didn’t get proper room service while I was there but besides that everything else was ok.

I didn’t get proper room service while I was there but besides that everything else was ok.

Front desk person was very helpfull whit all my questions.

Front desk person was very helpfull whit all my questions.

Great location & very quiet

Great location & very quiet

Great service overall. Do wish the bedding was softer and some toiletries available, but overall clean and nice.

Great service overall. Do wish the bedding was softer and some toiletries available, but overall clean and nice.

Good

Good

N/A

N/A

No internet, the ambience has changed.

No internet, the ambience has changed.

I had reserved a suite with a king bed and I was told they didn't know how I was able to reserve since it was booked up. I ended up being put in a handicapped room.

I had reserved a suite with a king bed and I was told they didn't know how I was able to reserve since it was booked up. I ended up being put in a handicapped room.

Had a great time! Stayed for 3 nights for a wedding and this hotel was everything we needed. Good food and drink, great service, great proximity to lots of shops and restaurants. The room was nice and comfortable with great amenities. Didn't like that they aren't exactly up front about the wifi cost, but that was on me for being in a hurry. Just be aware that wifi may cost extra.

Had a great time! Stayed for 3 nights for a wedding and this hotel was everything we needed. Good food and drink, great service, great proximity to lots of shops and restaurants. The room was nice and comfortable with great amenities. Didn't like that they aren't exactly up front about the wifi cost, but that was on me for being in a hurry. Just be aware that wifi may cost extra.

Stay was very comfortable.

Stay was very comfortable.

Was perfect to stay for 3 of us in the king room with fold out bed. Quick stay arrived late and left early.

Was perfect to stay for 3 of us in the king room with fold out bed. Quick stay arrived late and left early.

Nothing

Nothing

Stayed here since the Ontario Improv was across the street, easy walk. Very nice and clean hotel

Stayed here since the Ontario Improv was across the street, easy walk. Very nice and clean hotel

Everything it's perfect

Everything it's perfect

Hotel staff was hospitable and accommodating. I arrived before check-in but staff was kind and allowed early check-in.

Hotel has a good and drink bar, that is very convenient.

Staffs are very kind. Very comfortable to stay there.

We will be staying here again.

Me and my wife enjoyed every moment at this peaceful establishment!! We will definitely be Returning! From the beginning we were just pleased with there service! From the front desk , to the maids, and bistro we were empressed!

Good

Only there a short stay but very friendly services.

It was close to a lot of restaurants and the hotel was nice and clean. The staff was friendly and check in and check out were fast.

it was nice and clean and the staff is super friendly i highly recommend this hotel.

nice and clean and quiet

Nice location

Very clean and comfortable room. Complimentary chocolates and crackers nice touch.

Easy and fast check-in

great staff and location

The staff at this location was amazing! Great customer service and the rooms are big.

Nice comfortable room, great size

All good.

Juan and Noah were awesome in helping me get early check in and assisting overall. Comfy beds and great service all around. Would book again !

Beautiful

Friendly staff, knowledgeable about that area in general, which was very helpful.

The stagg were so friendly and welcoming. Definitely will be the place I stay one visiting family.

I loved everything; I did hope they had breakfast included and hair dryer. Other than that, all good.

Filled all my needs.

Clean, friendly staff. I like the area a lot it’s walking distance to shopping, restaurant. Anything you need it in the area

Staff was very friendly and helpful. Had a late check in and staff was very accommodating. Clean hotel and comfortable beds.

Shouldn’t have to pay for parking in what was a public lot

Great for the most part; beds were not the best, and limited restaurant options

Everything was good but a renovation is needed. Tv was old, bathroom tub and shower look like they’ve had better days as well. In general everything else was great

I love the Bistro downstairs. I didn't get a drink on this trip--maybe next time.

Staff and facility were excellent. Room was very comfortable. Disappointed that the hotel charges a $12 parking fee????

The hotel and staff were excellent. Room was very comfortable. I was disappointed that the hotel charges a $12.00 nightly parking fee, especially since the entire parking lot on the backside of hotel was empty.

The customer service was "Best in Class". The team went above and beyond to secure a wheel chair for my 93 year old mom. This was very much appreciated. Unfortunately, we reserved a suite and the sofa bed for my mom was horrible. My mom made no complaint until the morning after sleeping on a mattress in which she felt ever metal bar of the bed springs. This bed was not appropriate for anyone. My mom is a small women, 93 years old, who had a very uncomfortable night's sleep. I think it is of value for the hospitality industry to realize that it is common for baby boomers to travel with an elderly parent. There were no available connecting rooms, thus a suite with a sofa bed seemed to be a solution. There are sofa beds with quality mattresses and what we expected from Marriott.

The stay was perfect. We came down from N. Cal for a 60th wedding anniversary of my closest friends from childhood. The hotel was conveniently located easy access from freeway and the mall across the street was perfect for last minute needs.

People were great and helpful!

My family stayed here for a night and it was a great stay. They do charge for parking which I believe was $12 per vehicle. There is no free breakfast but they do have a restaurant in the hotel and Starbucks coffee. There are also plenty of eating options near the hotel. The room itself was comfortable. The room was clean, bed was comfortable and plenty of space. The only thing that was unfortunate was that the fridge wasn't working properly. Other than that this was a great hotel to stay at.

We were given a handicap room with roll in shower. Purchased King room with couch. The surrounding area is not quiet. Heard a lot of people coming and going.