Suburban Studios Raleigh - Crabtree Valley

Superb

Like that I can get to the Crabtree greenway to run.

Management was disrespectful about me wanting to clean my room. A paying customer who been here for about a month can't rebook because the manager had a problem about me wanting to clean my room, even when I offered to clean it myself! And the fact I can't be rebook behind that is bad customer service. Management and when you see big rat trap on the property.

The prices is decent. Management was difficult over me wanting to clean my room

The location As for the cleaning, they didn't come to clean on a single day that I was there.

Roaches and coffee hour with no coffee

The staff was excellent - Professional & helpful start to finish. The property is lush & peacful. The guests are not clean & make it extra challenging for staff=unfair. It is impossible to teach everyone do not disrespect the property by improperly disposing of cigarette butts & garbage.

They didn't respect our Booking.com reservation and charged us 2 deposits for our rooms and we paid almost double the quoted price from booking.com we reached our rooms and they were very uncomfortable one room had a roach infestation and a large gap under the door where you could see outside the television in the room didn't work and the bed looked like someone stretched a sheet over a cardboard box everything is in terrible repair I'm not sure where the property got the photos from on their website but it wasn't from this location this place is horrible and the staff is very rude and unprofessional for lack of better words the person in reception was a complete Asshole.

This place was exactly as described! Staff was very attentive and made sure my check in went smoothly! Will definitely be coming back!

Exceptional

Nothing Shady

Nothing Shady

Exceptional

This is my go to space when I typically need a day sometimes two to settle and unpack and repack when I have various spots or work in the area. It is convenient, inexpensive, always clean, excellent staff, who are always welcoming and accommodating. Overall, I like the place. I understand that it is an older hotel and there are things that need repairing and that they are working on doing upgrades continually. I do love that the floors are not carpeted. Any other issues I’ve had I informed the staff, and they are very welcome to hear the various needs and attend to them as soon as they can. Summer part of the upgrades and refurbishing the place. I know that I can always get a first floor room which is critical for me as there are no elevators and my knees do not do stairs. I look forward to seeing their staff when I am there. And having a quiet peaceful night.

This is my go to space when I typically need a day sometimes two to settle and unpack and repack when I have various spots or work in the area. It is convenient, inexpensive, always clean, excellent staff, who are always welcoming and accommodating. Overall, I like the place. I understand that it is an older hotel and there are things that need repairing and that they are working on doing upgrades continually. I do love that the floors are not carpeted. Any other issues I’ve had I informed the staff, and they are very welcome to hear the various needs and attend to them as soon as they can. Summer part of the upgrades and refurbishing the place. I know that I can always get a first floor room which is critical for me as there are no elevators and my knees do not do stairs. I look forward to seeing their staff when I am there. And having a quiet peaceful night.

Nothing much, they request a deposit but don't give you your deposit back immediately. Location, cleanliness.

Location, cleanliness.

Room was clean for the price it was good to stay. Door strip was damaged badly. Furniture had damages. Staff very good

Exceptional

Everything

Good

Room 129...The room was very old, smelled like cigarettes when I asked for non smoking room, bathroom door had holes in it. Shower faucet half worked. Bed was ok, floor was clean. Lights worked, ac worked. They demanded $100 deposit to be returned in 7 business days.

Good price.

For the price point, has everything you need! Only complaint is room smelled of smoke. Stayed here a few months ago in different area of hotel and had same issue. Other than that, staff is very helpful and room has all basic amenities, overall clean.

Room was dirty, floors were dirty, toilet was disgusting, there were hairs everywhere and full of cockroaches. Do not recommend!!!

Value, location, comfortable bed, hot water pressure/temperature, television, professional/courteous/helpful staff. While everything in the room that I needed was fully functional, the cosmetic appearance of furniture and fixtures was often bothersome. No pots/pans, plates/bowls, utensils to cook/eat.

Value, location, comfortable bed, hot water pressure/temperature, television, professional/courteous/helpful staff. While everything in the room that I needed was fully functional, the cosmetic appearance of furniture and fixtures was often bothersome. No pots/pans, plates/bowls, utensils to cook/eat.

I did not get room services the whole time i was there no bed liner no clean towel, had to go to the front desk an ask I didn't like the fact that the shower curtain was bad

Extended stay hotel . Given 2 keys only one worked even after going back to main desk .Roaches , no WiFi conveniently no website or paper documentation of $100 deposit . Rooms numbered in odd and even along building no clear direction , no ice machines , no blankets on beds . To top it off smoke detectors on campus went off at 549am then off about 10min later . No announcements or communication from desk.Went to check out at 7am met another guest in the lobby making coffee and he stated that when he arrived he saw no hotel staff on grounds . Only a dish was sitting there on the counter to collect room keys . Now what kinda process is that ? What’s keeping someone from taking my key and damaging my room after I leave ? And then I get charged that $100 deposit !!?? Terrible policy !

I did not like how my door wouldn’t lock when I would try and leave my hotel room and the room had a lot of wear and tear. The fire alarm also went off around 3 am scaring the daylights out of me and my partner. Was very upsetting.

The staff was doing a pretty good job. The room was clean but it doesn’t come with free toiletries so that means you still need to go to the nearest shop to buy those essentials.

The room was definitely not as bright and clean as the pictures shown. The stove only had one working burner and the fridge was small and unplugged easily. There was a lot of noise and people loitering in the parking lot. The front desk staff was not friendly and unwilling to work with us when there was an issue with our reservation.

Good overnight stay

Staff was nice and helpful. Easy check in, room was clean I had no issues

Three pillows whiles in the bedsheets & stains on the sheets & comforter. Blinds broke door barely closed because of damages. Sink in bathroom had burn marks all over. Bathroom door had baseball size whole through it. Fake nails on the bathroom floor. People walking by all night long music blaring from parking lot all night long. Absolutely disgusting.

Room was gritty on the floor. Fridge and tub were stained. Very loud all night and heard gunshots closeby. Bed was the worst I've slept on and staff was completely indifferent.

Is berry nice place

Gggg

Perfect

I had to go to three different rooms because the room i was staying in was unsatisfactory. I'm a Clean person. Some rooms had holes in the walls. Some were uneven floors some didn't have hot water. I finally got moved to the second floor thanks to one of the night shift stsfg members. He was a real help. I do not remember his name. When i got there they put me in a room Water was not getting hot. Then he allowed me to see other rooms. Very poor in satisfactory. Uneven floors. Holes in the walls. I would only stay there again if it were my last resort. God bless the staff and Management.

Mark was outstanding in helping our crew get checked in! Please make sure to give this employee kudos for a job well done!

Horrible they asked for a $100.00 deposit that was not disclosed when i booked the room and its going tobtake 21 business day to get it back. Thats Horrible Second thevroom was dirty, dirt and leafs all over the entryway and coaches i found 3 of them. The worst hotel in the United States that i had stayed in this year. This is a red flag warning to every human not to stsy at this hotel.

Good

Not what I thought it was.. But the staff was really nice!!!

Never received my return back at the end of the stay , don’t recommend

Worst experience ever! They were live and dead roaches in the room and poop stains in the bath tub . I ran outta there so fast . Didn’t last 2hrs on the property. Still traumatized . Waiting on my refund from Expedia and/or hotel! 0 stars! Shut the place down!!

I struggled with the Dust Mites in the room as I am Allergic to Dust mites and have Asthma due to them. I could not sleep in my room, you could tell the cleaning staff absolutely did not Clean the areas that the mites were living. Bottom Line I paid a lot to stay in a Hotel where I suffered. One night it was so bad I was considering going to the Hospital. please understand that if you have any Allergies to Mites, Roaches and other insects or Mites that live off each others waste products, this is not a place for you to stay. Will absolutely never go back, left with severe Headaches, sore throat and other respiratory symptoms!

There is a joging trail near by. I would stay there again

This isn't a bad price for the amount of money you pay, however I did see a couple of roaches in the room and that is just uncalled for in any place of business. Only downside.

No soap, shampoo, no ice machine, no working vending machines, worst stay ever, I don’t recommend my fish to stay here, never again!

Courteous staff

Ok

Tv did not work

Even if you pay online for the room the property will tell you that you have to pay 100 deposit at the time of check in

I’m working at housekeeping but the hotel I stay at isn’t look clean so I had to do the deep cleaning in bathroom and kitchen parts.. I see a lot of roaches in there

This hotel is not like the images shown on Expedia at all! This is a motel where people stay long term. Bugs, blood stains, dirty diapers, holes in the blankets, shower was horrible! 0/10

Staff was very kind although the conditions of the building is run down I will be reworking

The door has cracks below where bugs get in. The rooms were generally infested with bugs. Stove did not work as well.

Room smelled a like smoke when we checked in but can’t really complain about that the stay was great and the staff was greater 10/10

Room looked like it hadn't been cleaned since the 80s. There were burn holes in walls. Holes in walls. Broken tv, lamp and cabinet. Found roaches in the bathroom. Dirtiest hotel I've ever stayed at.

It was awful. It smelled terrible like cigarettes smoke and was falling apart. Dirty and disgusting! I’d give negative stars if I could. We checked in and out in all of 5 minutes

The room was not clear at all. The vents were hanging out of the ceiling. The room smelled horrible and the floor was nasty.

Worst hotel ever

Gross room bad service rusty tub and it smelled bad

Very cost efficient , stood there a week . Area is quiet and overall felt safe .

crappy prop. nothing good abt prop, just throwing money on the ground.

I don’t recommend using them unless you’re a drug addict

Bugs everywhere we checked out early

They don’t have change so you need exactly the amount housekeeping don’t come get your laundry you have to take it down to the office and hope it’s clean or anything extra at all you can’t stay more than 30 days you gotta leave for 48 hours then come back they put you out without warning or asking questions it’s terrible

Staff is so kind and helpful. They were all too notch. I like that grills are available in on property to bbq

Great location near a Walmart Wendy's mcd n chic file n breakfast restaurant. Dollar tree, cvs burger king. Wakemed urgent care all within three mile walk. Also ABC in that distance. Cato also for clothes

Overall, a very good stay. The building needs a little repair, but it was still a good stay.

Room could’ve been better, saw two cockroaches, the bedsheets were slightly stained and the entire room smelled of cigarettes, the property had some litter closer to the exit of the complex

Its not worth the price roaches bad smells and supposedly theifs we had to change rooms 3 times

excellent

Nice and quiet environment however the room had baby roaches occasionally being seen and the eyes were missing from our stove when we arrived but the next day we had someone come fix the issue for us but other then that we enjoyed our nights rest here

There was a dead roach in the floor after I woke up the first night so I moved on to the Microtel!

Not so good. Sheets on bed were dirty

This facility was the TOTAL OPPOSITE of the pictures advertised online. When I first got there even the Uber drive was a little concerned. I went into the front desk area the manager wasn’t rude but she wasn’t very friendly. The front desk WAS NOT the room pictured in the advertisement neither was the parking lot or anything connected to the “suites”. There was a mini grill outside so I automatically knew this was a place people lived and weren’t traveling to and from. I DIDNT BOTHER EVEN CHECKING IN. Wouldn’t recommend at all.

Here a trail. To run or walk on.

Just dont do it literal trash everywhere. The rooms smell of cigarettes, the room i stayed in is covered in burn marks. The smoke detector is missing the door does not shut all the way. Ive been in some bad rooms but this one is now on the top 3.

Overall it was a great motel for the price I went to one that was the same price that didn't kitchens so would recommend.

The staff is amazing they have been helpful and supportive to my children and I the past few months I’m grateful to have met each one of them. Thank you for your service

I really enjoyed the kitchen I was able to cook my own food and not eat out and it's quiet

Service met expectations, friendly and accommodating front desk. Amenities were good, semi-working condition. Needs upgrades for sure. I found a bed bug the last day of my stay.

It’s in America

Stains on the lamp shade, a fridge that leaked, beginnings of black mold on the shower curtain.

They need to clean their outside and have a designated smoking area. One of the stove burners did not work and there was no bath tub plug. Otherwise, the hotel met my basic needs. The front desk service and beautiful surrounding trails made up for the other factors.

The non smoking rooms were definitely smoked it. I had to change rooms after 3 days. The service was excellent Mark was professional, friendly and accommodating. He helped make my stay enjoyable that I ended up extending a few more days after moving rooms. There is a refundable $100 deposit that did take longer than normal to get back but overall the stay was okay. Not a fancy place but a good option for stopping through or starting over.

There are really great trails around the property and walking distance to the mall. Could be cleaner, especially the outside area, and with a smoking area, and one of my stove top burners wasn’t working.

The staff Mark is awesome, the property needs updating. The rooms are dirty the cleaning staff do not clean. Peep came out the vent and I had to switch room. The manager didn’t check or offer any discounts from the room being dirty, to me treating roaches in the room.

The staff Mark and Victor are awesome. However I had to throw away my food which was around 30 dollars because the refrigerator was not working. The room do not look like the pictures. But it was convenient to my job for training.

Not for me

Needs a complete renovation

Tub needed to be refinished peeling and gross looking. Outlets loose, light figtures not completely secured to the walls. $100 deposit required on top of what was already paid for the room that will be refunded in 5-7 business days. Desk clerk wasnt at the desk had a piece of card board with back in 15 min written on it. Check in is at 3p checked in at 430ish went to the room and housekeeping was still in there and said it would be another hour.

Great place, easy check in, friendly people, clean, neat rooms.

Great

This place is fine if you can handle the noise and the less than great atmosphere. The price is right. Very affordable but not good for cleanliness. It served my purpose which was finding a place that is inexpensive. The room is like a little apartment with a full kitchen.

I wasted money on a room that was terrible

People walking by room all night long, no trash can. Akward smell. Will never stay again

The property that’s online only the outside looks like it. The housekeepers do not clean and the rooms need an overall cleaning and updating. The male front desk men are very nice.

No tv in room and no pillow cases on pillows the room is non refundable and you don’t see it until you pay just a heads up

Very unsafe !!!!!! Arguing in lobby this place needs to be closed down

Ok

The room had a terrible smell and they did offer to change rooms. I declined due not feeling great about the place.

The room was good … the only problem I had was they gave me towels with stains on em

What I expected for the nightly rate. noisy, poor quantity, and too many undesirables.

It's cheap, but lots of permanent residents. Had a women stand outside of our door moaning, singing, talking, grunting at 5:30am. After an hour we eventual left. Spoke with front desk staff and they said she had a room. Staff not willing to rectify situation. Post states room with have coffee/tea maker. This is a lie. I asked front desk for one and they said housekeeping would handle. Never got one. Asked housekeeper when I see one and they started they didn't have those.

Just had bugs all over room and me,

I was here for my job...

This place absolutely STINKS

ROACHES and CRIMINALS! Several police upon arrival…DO NOT STAY, DO NOT WASTE YOUR TIME AND MONEY. I’m suing to get my money back because I canceled my stay and they refused to give a refund.

It was not good experience. The hotel is not clean.

GREAT

I paid for a nonsmoking room but my room still smelled a lot like smoke the whole time I stayed there. On the first day, I killed two cockroaches. Luckily I didn't see any more but it still wasn't pleasant thinking about more coming out. The area seemed safe and people were friendly it's just those things that didn't sit well with me.

Bugs everywhere

Dead roaches and bugs throughout room and on my bed. Housekeeping never came. Even though I asked multiple times a day for it.

Is was good Pollen was everywhere but the room was clean..

My stay here so far has been great!

We had bed bugs, the bathroom was not clean

Idk

The tv turns off when you turn off the lamp. Shower and shower curtain was dirty. Worse things was the smell, it smell like cigarettes n I could not sleep through the smell.

The room was infested with cockroaches. Dirty bathroom. Hair on the sheets. (That's was not mine). There was no trash can. When I booked online there was no mention of a $100 deposit until I arrived. The door frame was duc taped in place. There was no smoke detector (removed from wall). Smelled like mold and cigarettes. Do not recommend. I should have known based off of previous reviews but everything else was sold out.

The property had bugs, and it was leaking. Refused to give a refund even after paying for a reundable room and the protection. Worst hotel ever.

They had roaches n also the rooms look nothing like the pictures

Filled with bed bugs

Bed was hard, front door had a gap in bottom letting in all the cold air, tub wouldn’t drain properly, telephone didn’t work, bathroom had a missing door under the sink. Very noisy upstairs and blasting music in parking lot. My 10 year old was very uncomfortable and scared to go to the car.

I had a reservation here but when I got there they didn't have my reservation. I had to book another room on Expedia. I was charged for the room that I didn't even have a reservation for at the hotel property.

$100 deposit is crazy

Good

no bueno

This is a horrible hotel. I would never stay there again. It’s like staying in the projects. The staff is very rude and the owner is greedy.

room stank, someone from the staff tried to enter our room at 40 am, there was no hot water. I will not be staying there ever again.

Door lock malfunctioned and would not open. Needs extermination too

I want a complete return on my card! Martha Burke

The hotel is old. The bathroom is not good at all. I did not use their bathroom.And the bed is hard. The mattress is very hard. It hurt my back really bad. The whole bed is really old.And I was charged more than I was told. Also I reserved i. Advanced. And I called and was told 50 dollars depisit. When i got there I was charged 100 dollars. Never will I go there again.

I already regret stayng here.

Check in was fast. I'm still here 😁 might do one more day ☺️

The first room they gave us had a lot of roaches. I went to microwave food. And all these roaches coming out of nowhere. I just checked in. I ask for another room. They gave me other room and more roaches. Never again will I stay in this place. It wasn't even clean. Vent was dirty, super dirty. Tub dirty and bathroom sink, ugh

I don't have no complaints. The staff was friendly and helpful.

Cockroaches everywhere don’t recommend

Filthy and smelly

Customer service & convenience! GM does a great job & very responsive

The friendest of the manager and it was quiet at night and had no problems changing rooms with the manager and no problems of them coming to fix things.

The place was just OK.

The place was absolutely disgusting. Roaches were crawling everywhere. The tub looked like it hadn’t been washed in years. When you turn on the sink bottle caps and toothpaste caps were falling out of the faucet. Worst Stay ever!!!

The room was ok but it had roaches the first time I stayed there that room had roaches as well

Everything you need for the price you pay

For starters there is a $100 check in fee that is not listed on the website. They do not accept cash app cards or prepaid cards only bank cards. The lady that checked us into our first room was attitudinal and rude. In the first room our bed was wobbly, the TV remote did not work, and there were roaches coming from everywhere. The man that checked us into our second room was polite and understanding.

I loved how all the stores where close to our room

Trash was everywhere around the building, I was informed there was no hot water, and when I was walking to my room a giant rat was running along my path. The room itself looked clean, had a noticeable smell though

It was pretty decent glad me and my fiance didnt pay attention to the reviews we enjoyed our stay

The price was the reason I booked this property. The room we had damaged frame on bathroom door, unit had fridge and two burners no pans or cooking utensils, plates silverware or glasses. Room had cockroaches found when turned the lights on after we went to bed and got back up. Smoke detector disconnect and sitting on a shelf. Lots of traffic in parking lot until 2AM, man tried to break in the next room at 11:30 PM seem like a domestic issue. couldn't sleep after that until after 2AM. Cancelled the second night booked and was granted a refund.

3rd shift was rude and property does not advertise 3rd party policy unique to property.

This property need to be renovated. The tub was rusty, linen was stained, the rooms smelled bad and the furniture looks led as if the were from the 70’s to 80’s.

Shower clogged (disgusting), stove and refrigerator didn’t work (every use had to flip the breaker box multiple times), dirty. The front office attitude was ugly! My first bad review ever so believe it!