Sheraton Raleigh Hotel

parking

The stay was great loved everything about it.

Staff was amazing. Only down side was the room was very dated. Mold painted over in the bathroom, hole in the ceiling. Needs an update badly. Didn't complain because it was midnight when we settled in our room and was just ready for a bed.

Very nice hotel. Staff was friendly and helpful. There were some minor issues like the phone not working...but that wasn't a big deal.

Exceptional

Nothing Bad attitude, communication

Great hotel helpful staff

Old old building . Has been updated but was not done well . Floor tiles pulling up furniture is very used .

Staff was incredibly friendly. Great property that is walking distance to some great Restaurants and museums.

Good location.

The building is ancient. My room had a door to the room next door with enough of a gap that I could hear everything they were doing, including the sex they were having. Against my will. 8n addition, the main door had a 2 inch gap so I could also hear everything in the hallway, and the light was ever present.

Exceptional

Bathroom and room smelled bad. Very uncleaned , the paint in the ceiling falling off.

Very convenient to downtown activities

Great location for a concert at the red hat ampitheater. lots of place eat and plenty of local bars. Elevator in parking deck did not work but they golf cart shuttle service from floor to floor of the deck.

The room was clean however the air conditioning in room 1101 was inadequate and did not cool very well.

Place was amazing!!! Staff also

I loved how close it was to the red hat amphitheatre and the museums and restaurants. It was quiet, and clean and beautiful. The staff was very courteous. Not really a complaint. Upon check in there was a moment where they had trouble finding my reservation because my first and last name had been reversed in their system. But the confusion only lasted a few moments and I had no other problems during my stay.

I loved how close it was to the red hat amphitheatre and the museums and restaurants. It was quiet, and clean and beautiful. The staff was very courteous. Not really a complaint. Upon check in there was a moment where they had trouble finding my reservation because my first and last name had been reversed in their system. But the confusion only lasted a few moments and I had no other problems during my stay.

We arrived at 3pm, and inquired about early check-in, but of course just like any other chain hotel anymore, the answer was 'Sorry, we don't have any rooms available yet, your room will be ready at 4. Also, we don't validate or control parking - it's across the street and the rates are their rates, which might be higher since an event is going on.' Cool. Sort of wish hotels told you when huge events like Artsplosure are happening -- plus, a prom was happening there, so there were a million kids running around, knocking on the wrong hotel room doors (happened 2x). Beyond that, when we got to our room I called to inquire about where ice machines are - they told me every odd floor. Great, we're on 11, convenient! Except when I walked all the way to the opposite end where the machine is, it was out of order. Fab, I'll just go down to floor 9. Also out of order. GREAT. Finally got my ice on floor 7. Seems like when I called the front desk they'd know these were broken. The best part was being awoken by housekeeping loudly chatting outside of our room at 9:15 on Sunday. I know that's not the crack of dawn, but we saw a show, and wanted to sleep in for $250, but that wasn't in the cards. I guess 'clean rooms' also aren't likely the issue for early checkin... Won't be recommending this place or staying here again.

Clean comfortable room and food was great at the restaurant staff was amazing very helpful and professional highly recommend

parking

Good

Bathroom was outdated

The staff was extremely welcoming, and the parking was very convenient. Rooms were clean, beds were comfortable, and air conditioning was quiet.

Hotel convenient to downtown sites.

Convenient to restaurants and the convention center When we arrived 2 hours after check in our room was not ready. I understand being short staffed and extremely busy but we didn’t get our room until 3 & a half hours after check in. My plan was to get there early enough for my daughter to get ready in the room so she could make her two hour call time for Dance that evening and it didn’t happen. However the staff was very friendly and respectful and did give us free breakfast for both mornings we were there. The staff did make everything right and went above and beyond for our stay

When we arrived 2 hours after check in our room was not ready. I understand being short staffed and extremely busy but we didn’t get our room until 3 & a half hours after check in. My plan was to get there early enough for my daughter to get ready in the room so she could make her two hour call time for Dance that evening and it didn’t happen. However the staff was very friendly and respectful and did give us free breakfast for both mornings we were there. The staff did make everything right and went above and beyond for our stay

Room was fair - half of tv had gray coloring, lighting in the room was poor, toilet paper was rough, terrible yellow lighting in bathroom that made room very hot, pillows very uncomfortable, could not connect to wifi, parking across the street was INSANELY expensive, no clock in the room, front desk not helpful with food recommnendations, etc. Jimmy V's food was good but they were out of most alcoholic drinks, some food options, ran low on glasses... area did NOT feel safe at night when walking around. Price high for only a decent hotel. Very disappointing. Coffee bar had bad coffee also.

The staff was super friendly, the room was clean, and the beds were very comfortable. The entrance is beautiful, and the hotel is conveniently located near downtown restaurants.

Very nice hotel

extremely expensive - $300 for one night is super expensive

extremely expensive - $300 for one night is super expensive

Great location, parking across the street, bar next door and coffee shop inside.

The garage was too expensive! The staff was BRILLIANT!

I entertained 10 guests for my brother's funeral. I paid for all rooms in advance. We also had a memorial dinner in Jimmy Vs restaurant and the staff was very attentive. Everyone had an enjoyable stay.

Arrived at 630pm, was told room not ready (double queen room booked) they would call us when it was ready, maybe an hour they said. Ended up putting us in a room with one king bed and a roll away bed. (Very cramped, no room to move in the hotel room). Offered free breakfast voucher. We went down to eat at 930 am(sat within 5 minutes) waited 15 minutes for a waitress, by 1030 am all we had were drinks no food and several tables still not served. We ended up leaving without breakfast, since we had to check out by 11. There was no parking available aside from pay to park options which we paid $25 for parking from 11pm until 11 am. Overall not the best stay. The hotel was clean, the staff friendly, but they were not prepared for guests. We will choose a different hotel on our next trip to Raleigh.

Clean property

Overall, the stay was good. I had a good night's sleep. Even though this had nothing to do with the hotel, I wished that there were car services available.

Staff was great, building is going to get remodeled so will change

Loved it

Room had one wash cloth with reservations for two, when requested housekeeping staff showed up with blankets under his arm stating he didn’t have any on his cart. Took another couple of calls to finally get another set of towels and a wash cloth.

Clean room

Poor

the front desk staff were extremely helpful.

Checking in was great, location was in the middle of downtown just so happened there was a beerfest happening on the street outside the hotel. My only small drawback was no onsite parking however there was a lot of street public and private parking

N/A

Beautiful property, clean rooms

Everything was top notch. Elevators were very slow but hotel was very busy so it's understandable. Great location for any event at the convention center!

good food options near by. a little bit shady in the parking lot behind the hotel, cops had to come. there was no breakfast included, but had onsite options.

Great location but parking was horrific. Extremely overpriced.

Great location but parking was horrific. Extremely overpriced.

Didn’t eat breakfast. The room could have been a little cooler.

It was very little lighting in the room. Just 2 dim lamps.

The staff was friendly. Beds were super comfy. The location was very convenient. It was very little lighting in the room. Just 2 dim lamps.

Amazing service, the staff was very resourceful. Perfectly located. Breakfast was excellent.

The lobby was nice and where it was located at The room would not get cold. Even with the AC on it felt very muggy and very humid in the room. I was there in the beginning of March. For the price of the room it was not worth it for just a bed, tv, and a fridge. The water pressure was horrible. I spend about 800 for 2 nights.

The lobby was nice and where it was located at The room would not get cold. Even with the AC on it felt very muggy and very humid in the room. I was there in the beginning of March. For the price of the room it was not worth it for just a bed, tv, and a fridge. The water pressure was horrible. I spend about 800 for 2 nights.

No pool. Did not use gym

There were 4 soap dishes in the bathroom but no soap. We asked for soap and they didn’t have any.

Entrance is welcoming and Updated.Rooms are a little outdated we were on floor five it seemed to have a sewer smell in the hall. Location is great staff friendly, 7/10

Breakfast was wonderful, staff were friendly and helpful the room was clean and comfortable

The lock on the door had been previously broken into. Television was not working and small bugs observed near window. Mold painted over in ceiling. I have NOT received my 100.00 deposit.

Staff lovely and helpful. Really great lounge on 17th floor for snacks and light breakfast.. staff really great. Chris helped us with bags and driver to the airport. Really made the trip nice. Check in and out easy. Nothing. Everything we needed.

Staff lovely and helpful. Really great lounge on 17th floor for snacks and light breakfast.. staff really great. Chris helped us with bags and driver to the airport. Really made the trip nice. Check in and out easy. Nothing. Everything we needed.

The property needs to be updated for the price hey are charging.

The staff was very kind at check in. We had a wonderful time. We came in for a concert. The parking garage was difficult to navigate with pricing. But this is not affiliate with the hotel. We highly recommend that you stay here.

Very quiet, clean, and stylish.

Very quiet, clean, and stylish.

A great hotel and service.

staff was very friendly, Expedia listing parking , but staff said they lost their contract and was trying to update Expedia, lucky the lot across the street had a spot open. Breakfast was good, gym was nice.

Needs to have vending or more complete market place.

Nothing, unpleasant stay, staff was not friendly

Nothing, unpleasant stay, staff was not friendly

The room was clean. Bed was very comfortable. The service in the on-site restaurant was fast and professional. The gym had everything I needed to do a moderate workout.

Yes

Yes

The room was clean with great amenities. The bed, pillows and linens were exceptionally comfortable and the Gilchrist & Soames toiletries were both convenient and luxurious. The staff, from registration to bell service, were exceptionally helpful and kind. I highly recommend the Raleigh Sheraton.

The room was clean with great amenities. The bed, pillows and linens were exceptionally comfortable and the Gilchrist & Soames toiletries were both convenient and luxurious. The staff, from registration to bell service, were exceptionally helpful and kind. I highly recommend the Raleigh Sheraton.

Wonderful staff, especially Jeffrey at the front desk.

Wonderful staff, especially Jeffrey at the front desk.

Room was fine. The hotel buffet breakfast service was terrible.

Room was fine. The hotel buffet breakfast service was terrible.

They couldn't guarantee I would have a room upon my return. We ended up staying in the room, only to find out later that nighr that our room which was on the 17th floor and apparently near the elevator shaft. All I heard was the elevator going up and down all night. I have learned that just because a hotel has a 4 or 5 star rating doesn't mean that it is a superior hotel.

They couldn't guarantee I would have a room upon my return. We ended up staying in the room, only to find out later that nighr that our room which was on the 17th floor and apparently near the elevator shaft. All I heard was the elevator going up and down all night. I have learned that just because a hotel has a 4 or 5 star rating doesn't mean that it is a superior hotel.

Room was dirty , hallways dirty

Room was dirty , hallways dirty

The hotel was close to all event I was attending. The in house restaurant was excellent for dinner and breakfast. The staff was friendly and helpful at all times and they kept fresh chocolate chip cookies in the lobby!!!!

The hotel was close to all event I was attending. The in house restaurant was excellent for dinner and breakfast. The staff was friendly and helpful at all times and they kept fresh chocolate chip cookies in the lobby!!!!

Great service at the coffee bar and all around. Very clean

Great service at the coffee bar and all around. Very clean

I begged for a refund as a curtesy because thrave was extremely Danny because of the impending monster snow blizzard but they declined to do the right thing. Greed won

I then asked could they give complimentary night i was told no because i book with third parry even after verifying I was a Bonvey member. A LOT TO EXPERIENCE FOR A FIRST TIME STAY

I then asked could they give complimentary night i was told no because i book with third parry even after verifying I was a Bonvey member. A LOT TO EXPERIENCE FOR A FIRST TIME STAY

Room was spotless, (Coffee maker needed to be cleaned) staff very friendly and professional.

Room was spotless, (Coffee maker needed to be cleaned) staff very friendly and professional.

Room was spotless and staff were courteous.

Room was spotless and staff were courteous.

Clean safe and pleasant staff

Clean safe and pleasant staff

Exceptional

The staff was kind and extremely helpful. They were the best part of the stay. It asked me to rated your breakfast at the Sheraton. We were unaware there was breakfast available. That would have been nice to know. The frustrating part of our stay was th parking. I have no problem paying to park at a hotel. I am quite accustomed to paying 20-30.00 a day for parking. Unfortunately, your parking since it is t owned by the hotel killed us. If yyou are in the parking lot for more than for

The staff was kind and extremely helpful. They were the best part of the stay. It asked me to rated your breakfast at the Sheraton. We were unaware there was breakfast available. That would have been nice to know. The frustrating part of our stay was th parking. I have no problem paying to park at a hotel. I am quite accustomed to paying 20-30.00 a day for parking. Unfortunately, your parking since it is t owned by the hotel killed us. If yyou are in the parking lot for more than for

Our room was clean. the location is perfect and the staff was great!!

Our room was clean. the location is perfect and the staff was great!!

Nice place

Nice place

Dirty and dated rooms

Convenient location to Convention Center Dirty and dated rooms

Convenient to downtown Raleigh.

Convenient to downtown Raleigh.

The room wa cozy One elevator was down and no sign was on it to indicate. Dozens of People were waiting on 2 Elevators Room Service was to expensive and we could not eat in the restaurant because of a large convention that was given preference.

hotel staff was pleasant- agreed to a (slightly) later checkout time, We got very basic services at what we believed to be a high cost. for example, very minimal amount of towels in bath, no written material describing hotel services, early (11 am) checkout time, absolutely no wasted space. Everything about the room was about efficient use of space with nothing extra provided.

Location It was really hard to get inside for checking, nobody help for carry baggage, coffe shop close really early , not opening Monday morning, we told the receptionist we will do late check out , because we were taking class until 12 , he said ok , but he didn’t put notice , other receptionists were bad talking to us because we were late , pillows are really bad , not coming back this hotel

Room had a slight moldy smell. When I ordered breakfast I got the wrong order and what I did get was undercooked. Was pressed on time and couldn’t go back for a correction.

Room had a slight moldy smell. When I ordered breakfast I got the wrong order and what I did get was undercooked. Was pressed on time and couldn’t go back for a correction.

Room a bit shabby - closet door off track, hair dryer was missing, some outlets wobbly.

Nice

Nice

We were there for NYE. We couldn't have asked for a better location. Room was PERFECT! See you next year!

We were there for NYE. We couldn't have asked for a better location. Room was PERFECT! See you next year!

The location of the time of it being new years

Great location and clean room!!!

Great location and clean room!!!

Everything was good. The guy seating people at the restaurant wouldn’t let me have a glass to take back to the room. Small thing but I why not make the guest happy.

Everything was good. The guy seating people at the restaurant wouldn’t let me have a glass to take back to the room. Small thing but I why not make the guest happy.

It was ok, nothing real fancy. The building is old therefore the bathroom is too. Toilet seat way too low.

It was ok, nothing real fancy. The building is old therefore the bathroom is too. Toilet seat way too low.

Perfect location for the Raleigh Acorn drop celebration (New Years Eve). Nice size king room. The bed was comfortable with large soft pillows, shower (water pressure) was amazing, everything was clean. Security was a plus. You need your room card to use the elevator and to enter your room. Unfortunately, there was no microwave in the room, the fridge was tiny, and the TV could be bigger. No free breakfast is available.

Everything was lovely, clean, the location and the restaurant on the premises was delicious One of the security guards verbally attacked my husband. He questioned his existence in the hotel lobby even after my husband showed the guard his room key.

The location was perfect for the parade route. It was also walking distance to allot of amenities such as bakeries, parking garage. It would have been nice if they took care of parking cost due to they have no parking for customers.

Breakfast (wish there were more vegan options)

Rooms were very hot. Front desk associates not personable

Rooms were very hot. Front desk associates not personable

The greatest attribute of this hotel is the mattresses. IMO, they are outstanding. The cleaning staff forgot to replenish the coffee each morning, but we just called and got some.

The greatest attribute of this hotel is the mattresses. IMO, they are outstanding. The cleaning staff forgot to replenish the coffee each morning, but we just called and got some.

Great hotel. Clean, lot

Great hotel. Clean, lot

Perfect rooms and clean!

Perfect rooms and clean!

Yes. Needs a facelift bad.

Yes. Needs a facelift bad.

The room was clean and very easy to access

The room was clean and very easy to access

The room smelled of cigarette. The receptionist was not friendly. The room was very humid and the mattress was not confortable at all.

The room smelled of cigarette. The receptionist was not friendly. The room was very humid and the mattress was not confortable at all.

Bizarre charging of credit card during the stay. Chose to pay at the property for this 3-Night reservation. Initial authorization for full amount and incidentals was held upon check in. Hotel attempted another authorization for nearly the full amount the second night which the bank flagged as suspicious and declined. Approved the charge with the bank. Hotel authorized another full amount charge on the 3rd night. Have NEVER had this experience before at any hotel over many years of traveling and using that same card. Luckily these holds did not impact our travel but I can certainly see how that could be problematic for others and that’s why I’m sharing this information. It is not expected to have 3 times the total of your stay on hold until several days after check out. Make sure you are prepared.

Bizarre charging of credit card during the stay. Chose to pay at the property for this 3-Night reservation. Initial authorization for full amount and incidentals was held upon check in. Hotel attempted another authorization for nearly the full amount the second night which the bank flagged as suspicious and declined. Approved the charge with the bank. Hotel authorized another full amount charge on the 3rd night. Have NEVER had this experience before at any hotel over many years of traveling and using that same card. Luckily these holds did not impact our travel but I can certainly see how that could be problematic for others and that’s why I’m sharing this information. It is not expected to have 3 times the total of your stay on hold until several days after check out. Make sure you are prepared.

Perfect

Perfect

Great staff, great view from my room and great location. Close to everything I came in town for. Will definitely stay there again when I come back.

Great staff, great view from my room and great location. Close to everything I came in town for. Will definitely stay there again when I come back.

Clean, easy check in. Nice staff

Clean, easy check in. Nice staff

Couldn’t have been happier. I don’t require the most fancy things available but that said it exceeded my expectations. Very friendly and very clean. Staff was amazing. And the location has everything you could ever want within walking distance.

Couldn’t have been happier. I don’t require the most fancy things available but that said it exceeded my expectations. Very friendly and very clean. Staff was amazing. And the location has everything you could ever want within walking distance.

Would stay again !

Would stay again !

Was a comfortable and straightforward stay

Was a comfortable and straightforward stay

Went out for breakfast to a favorite haunt.

Went out for breakfast to a favorite haunt.

Great hotel.

Great hotel.

Good stay. Near RR.

Good stay. Near RR.

I stay here often. Always good service.

I stay here often. Always good service.

very clean everyone very nice 👍

very clean everyone very nice 👍

The maintenance was amazingly great. I cannot get a hold of front desk to save my life. I keep getting a bot

The maintenance was amazingly great. I cannot get a hold of front desk to save my life. I keep getting a bot

Overall a good stay and amenities. Great location and decent amenities. The parking fee was incorrect on hotels.com however. Plumbing was old school but kept up it seems. Had a decent view from my room and fairly quiet.

Overall a good stay and amenities. Great location and decent amenities. The parking fee was incorrect on hotels.com however. Plumbing was old school but kept up it seems. Had a decent view from my room and fairly quiet.

I had an awesome stay, thank you so much!

I had an awesome stay, thank you so much!

Nice hotel walkable to restaurants and all of downtown Raleigh.

Nice hotel walkable to restaurants and all of downtown Raleigh.

Stayed in a room near the hospitality closet and stairwell, there were large laundry bins surrounding our room doorway. The tv was an old tv with a few channels that didn’t work. Surfaces weren’t wiped. Bed and pillows were too soft, woke up a million times with low back and neck pain. Asked front desk for additional pillows. He said he would send some, they never came. Shower body wash bottle was empty. Checking in and checking out was a long wait at the front desk.

Stayed in a room near the hospitality closet and stairwell, there were large laundry bins surrounding our room doorway. The tv was an old tv with a few channels that didn’t work. Surfaces weren’t wiped. Bed and pillows were too soft, woke up a million times with low back and neck pain. Asked front desk for additional pillows. He said he would send some, they never came. Shower body wash bottle was empty. Checking in and checking out was a long wait at the front desk.

We were really disappointed in our stay. We didn't have any cleaning in our room the entire stay and we had to request towels in order to get clean ones. Our bathroom electricity went out and had to be fixed and the drawers. in the room wouldn't stay closed so we had to put a chair in front of them to keep them from coming open. I expected way nicer for almost $300/night

We were really disappointed in our stay. We didn't have any cleaning in our room the entire stay and we had to request towels in order to get clean ones. Our bathroom electricity went out and had to be fixed and the drawers. in the room wouldn't stay closed so we had to put a chair in front of them to keep them from coming open. I expected way nicer for almost $300/night

Older property but well kept. We didn't have hot water when we checked in but we had it after a call to guest services.

Older property but well kept. We didn't have hot water when we checked in but we had it after a call to guest services.

Overall, the hotel and room were very clean. Staff was very friendly and helpful.

Overall, the hotel and room were very clean. Staff was very friendly and helpful.

The only positive grade I will give is to Jimmy's where food and service were excellent. Shame on you!

The only positive grade I will give is to Jimmy's where food and service were excellent. Shame on you!

You were to walk all over downtown

You were to walk all over downtown

Very nice hotel located in the heart of downtown. It was very easy to walk to different restaurants and activities. Rooms were clean and quiet. Hotel staff friendly and welcoming.

Very nice hotel located in the heart of downtown. It was very easy to walk to different restaurants and activities. Rooms were clean and quiet. Hotel staff friendly and welcoming.

It was close by for a wedding we attended. All the staff were helpful, room was typical hotel room. Had a decent view of downtown

It was close by for a wedding we attended. All the staff were helpful, room was typical hotel room. Had a decent view of downtown

It was convenient .

It was convenient .

Now place. Elevators take forever

Now place. Elevators take forever

After a long day, after checking in, our hot water did not work, the phone in our room also dud not work. We repacked our things and headed down to reservation to request a new room. They advised it would be quicker to have someone come fix it. He was able to make it Luke warm. All we wanted was to take a hot shower. Not a great experience.

After a long day, after checking in, our hot water did not work, the phone in our room also dud not work. We repacked our things and headed down to reservation to request a new room. They advised it would be quicker to have someone come fix it. He was able to make it Luke warm. All we wanted was to take a hot shower. Not a great experience.

Great location for convention center. Jimmy V’s restaurant good for drinks. Room was nice, comfy.

Great location for convention center. Jimmy V’s restaurant good for drinks. Room was nice, comfy.

I liked how close it was to restaurants and the theater.

I liked how close it was to restaurants and the theater.

Great location.

Great location.

Very convenient to why I was there.

Very convenient to why I was there.

Very bad experience on Fattiville St, while walking to find a restaurant. Extremely dangerous, lot of homeless people, some with mental illnesses. Especially near Moores Station and heading towards the capital.

The property is located in a downtown area which featured many dining options. The area also offered a jazz festival and an African American Cultural Festival.

Loved it!!

I attempted to order room service which was advertised but was told by the front desk the restaurant was separate from the hotel and I had to contact the restaurant directly to place the order. The front desk could not transfer me to the restaurant and did not know the number in which I could call. I finally walked downstairs and went to the restaurant instead. It was my only option. The manager of the restaurant was very nice, felt bad and gave me my breakfast for free. For that I was very appreciative. Two of the nicest waitress made up for everything. Their names were Noelle and Fifi. Awesome friendly ladies. Toilet was a nightmare to flush. Had to hold the handle down for over 20 seconds to make a flush. With all of that said, it’s back to center city Marriott we go.

The location is convenient in downtown Raleigh, and there are many restaurants nearby. There is a restaurant and bar within the hotel, and they have a cafe in the mornings for coffee. Parking is across the street, and it’s $20/nt. There is a public garage directly adjacent to it that has free overnight parking, unless there is an event. The rooms are generally very clean, and the bedding is always fresh and comfortable; but it is time for a refresh. The bathroom could use a remodel or a deep clean of the shower head, tiles/grout, caulking, and walls. This seems to be consistent for all the rooms I’ve stayed in here. There have been a few rooms where the thermostat did not work. Despite being set at the lowest temperature possible (64*), it didn’t get any colder in the room. One room was HOT all night during the summer. The hot water took 15 minutes to come on in one room. I waited for it to get warm for 10 minutes before I relented and showered with freezing cold water. Thankfully, at the very end, some warm water came through to warm me up just as I was finishing. This was a one-time experience in one room, though. I still choose to stay here despite these things.

Beds were old. Pillows were of poor quality. For the cost of this hotel , I was expecting more. I would not stay again

Centrally located downtown Raleigh.

Convient

The staff was awesome and so very kind. The easy parking was amazing and the helpfulness of staff was the best I've every experienced at any hotel. I would definitely encourage family and friends to stay here when visiting the area. The beds were so comfortable after a long nine hour drive.

The property was safe and quiet.

Great location, and clean!!!!

It was very nice but I wish you guys had a indoor pool

Thanks for accomendation.

If you’re looking for a downtown inexpensive, nice hotel, this is it. Just steps from the courthouse and the convention center. Great location.

Great stay and price was reasonable.

Have lived in the Raleigh area for over 20 years, but never had a reason to stay at the hotel. Always new about it though as perhaps one of the oldest, if not the oldest hotel downtown. Have neen in the hotel, but for events, etc., but never stayed. Very nice. Staff, excellent. Room was very clean. Excellent hotel lobby with nice restaurant. Enjoyed.

Whenever I used the toilet had to open lid to tank to straighten chain otherwise won’t flush next time and water runs. Water stains on ceiling in bathroom and dirty headboard

Stated wanted room with bath tub Desk said it had but it did not. To tired to run down to change room.

I spent a weekend here for convention held at this same property. The location was very convenient for that purpose. It is also in heart of downtown Raleigh and as such very close to many dining & entertainment venues. Staff was friendly. Jimmy V’s, the on-site restaurant has fine food choices and a full bar. The room and facilities were satisfactory. The sheets were clean, the pillows were fluffy, and the towels were soft. There were no bugs, the AC kept the temperature & humidity very comfortable, and the in room coffee maker made a good brew. Unfortunately, the place is just getting well worn and needs a refresh: in my room the sink dripped, the toilet ran continuously, the shower drained slowly, one light bulb was burned out, and the tv didn’t work. As a single traveler that spent little time in my room except to rest, none of these detractors interrupted my stay and I worked around each one. If your expectation is a 5-star hotel, this isn’t it but it is satisfactory.

My fifth year staying at the Sheraton and it keeps getting better. Yes, it may be an older builing that has "older building problems" but it still stands strong. Paid garage parking, hourly and daily rates do apply. The front desk staff are always friendly and helpful. Jamal is one of the best there is. The rooms may not have mini fridges or microwaves to heat up your Jimmy V's leftovers, but I understand food so good is rarely in a takeout box. The beds are like sleeping on a cloud, There is ample outlets and plug-ins for all your chargers. Shower pressure is devine, for me it is perfect. The Shearton is a great place that has history around it and is close to everyday activities.

The hotel is slightly dated and the condition shows, but the staff made up for any shortfalls. everyone was courteous and helpful. The elevator doors can be pretty aggressive but we did keep all our fingers and toes. super convenient to the convention center and red hat ampitheatre... plenty of great options nearby

Great place

Pool was closed but listed in description. All the staff were amazing and genuine. Hotel was somewhat dated but clean.

We had a fabulous time

There was no hot water for showers

The receptionists are so great. The hotel staff, the dining room staff are very nice and friendly.

Room dated host was great

Two of 3 elevators worked which made getting in and out of the hotel a pain. Room was hot when we arrived. In the summer, they should have the thermostat on cool automatically. It was off completely.

Booked a room with 2 Queens and a sofabed, when I checked in they said they had a King for me. The room I selected wasn't available and i ended up with 2 doubles.

Old tile on floors feels like a harage

Staff friendly

Good place

The sta

I booked this room for connivence to the convention center. I also book this hotel for a pool, which is false advertised on the website. They no longer have a pool at this location; I had children who were looking forward to using a pool. Also, I was told parking cost were $17.00 per day it was $24.00 per day. This made for hardships as we travel on tight budgets. As far as the hotel is concerned the staff was friendly, rooms were clean but without the pool there was no real value to stay at this location.

The property was clean, friendly, and safe.

The staff at the hotel are very friendly and efficient. The area around the hotel is charming by day but might be a little less family-friendly at night. Location though can’t be beat for its proximity to areas of interest. Parking is also fairly convenient, though you need to park in a city garage/deck across the street.

It is a hotel with excellent customer service, but it is an old hotel. Some rooms on the 15th floor have leaking pipes, some bathrooms do not have hot water, but everything is okay.

Great location in walking distance of events. The in house restaurant was also a huge plus! Felt and looked very clean and staff was delightful! Will stay here from now on when I visit!

love it will stay again.

AC couldn’t keep up with heat and humidity.

Conveniently located, staff attentive. It could use a refresh. No microwaves in the room. One in lobby for use. In house restaurant for breakfast. Seems more oriented for business travelers.

We stay here every year for Artsplosure! It’s the most convenient and perfect location.

I like the pleasant staff members

The staff was great and hotel was beautiful and very convenient to get to.

It’s a perfect location to walk to the Red Hat Amp. The people working there were very helpful and friendly. I would stay again.

Safe and convenient for my son’s law school graduation. Nice staff and very clean.

For the cost of this hotel it seemed overpriced. One of the front desk staff was rather rude when I asked if they had coffee available. He informed me that it was right behind me, which was a coffee shop that charges. The hotel seems quite out of date and could use some fresh paint and maybe some cleaning. There were numerous staff that were very helpful.

Great place to stay

Friendly staff helpful baggage handling food and bar service employees excellent service I will definitely will book on my next visit to Raleigh

The room temperature never got below 76°. Elevators were old and took a long time. Room was clean but the bathroom was small and outdated. Employees were very nice though.

Great trip

Great location and staff!

Our stay was great and the entire staff was friendly and helpful. There is unfortunately no on-site parking and because of that, the price should come down a little. $22 a day to park.

The Jimmy V restaurant was as excellent also and catered nicely to allergies - the manager plus the hosts and servers were so excellent. The breakfast chef gave me some of the best grits I’ve eaten in a while! Thank you all for a great visit.

Everything seemed nice till we woke up with a roach in our room

Fine property. Little dated but overall okay.

The information about parking was incorrect (said $15/day with in and out privileges, but it was actually $24/day with no in and out privileges). The check in process was very quick, but the person didn't tell me anything (like where our room was, where to park, didn't ask if I had any questions). The hotel itself was convenient for walking downtown and was otherwise fine (felt a little run down).

One big cockroach in the room.

Age of building showing update/remodel consideration

I usually stay at the Sheraton for my business trips to Raleigh. This visit wasn’t pleasant as usual. The thermostat in the room was stuck at 76 degrees and wouldn’t cool. The hot water took 10-15 minutes to start flowing. I didn’t think I was going to have any at all; so after 5 minutes of trying to let the water warm up, I begrudgingly started showering in freezing cold water. Thankfully it did warm up at the end of my shower. I informed the front desk, but no apology was offered at all. I didn’t want a discount or compensation. I just thought a simple “I’m sorry” would be standard practice.

The price of room is already high, itbis good to kniw that your room is actually going to cost $22 more if you have a vehicle

Staff was friendly and helpful

Older hotel but in very good condition. Very convenient to the center of downtown. Plenty of paid parking.

Jamel at the front desk was great!

Excellent hotel

Staff was very friendly

Great staff

Beautiful property and the staff are very friendly!

The room was a little dated, the TV seemed dated and small. No bathroom towel bars, towels were on the table in the room, not the bathroom. The toilet was dated and so low to the ground. the A/C or heat controls didnt seem to work well, room was hot and stuffy and didn't really cool down during our 2 day stay. We weren't in the room much, so that was good. temp was 75 in room even though AC was set on 70, temp never went below 74. Hotel breakfast was great, and the staff was nice. The location was great, and we walked everywhere we needed to go.

I needed a location downtown. It served that purpose. I would like to see microwaves in each room. Shuttle to/from RDU airport.

There was no hot water in the shower. The bathrooom door did not close. There was no body wash conditioner or shampoo. It’s listed on Expedia that they have parking but they infact they only had city parking as an option. On top of that. Room service comes to my room at 10 asking if im going to check out. And check out wasn’t until 11.

Very friendly and professional staff! Clean comfortable room. Great location, very short walk to events at Martin Marietta Center.

Fantastic!!! Great experience - staff was amazing!

Our room was extremely humid and warm- to the point where the windows were dripping condensation and causing a puddle on the floor. Body wash dispenser was broken and floor tiles were broken. Just kind of beat up for the price.

Everything was OK. The escalator, was out so it was hard for us to get to the main decks. Had to wait for the elevator to just get to the second floor.

While dining on the property, it was difficult to get service and the food was average.

No hot water for 3 days. Restaurant was chaotic and understaffed. Everything else was great.

great and amazing staff. lobby areas always felt chilly and escalator didn't work but very accommodating and helpful staff

Great

A very enjoyable stay! Efficient check-in, terrific location and exceptionally clean.

It was a good hotel

Great night stay at this hotel! We will be back

Lovely

Subpar hotel for the price. Good location and far from the River Walk so the noise level was better. However the tub would not drain when taking a shower, so we got bath/showers at simultaneously. Housekeeping also walked in without knocking.

Bathroom needs paint and updated pipes showing. Lighting not good in Bathroom