Santa Fe Inn Pueblo

Air Conditioner was functioning. The small refrigerator however was not working.

The property was so run down I didn't even go in. Looked like a murder scene. I kept drivind.

No bfast, location fine, fridge did not work AT ALL, dirt and cobwebs in corners of floor, sheets too small for the bed, cigarette burns in blanket, faucet loosely attached to sink, trash all over parking lot and sidewalk, ver dirty wall insulation sitting where you stand to check in. It was leaning against the wall under the chexk in window. No one at the front desk and door locked. Check in from outside after calling a phone number and waiting so long you wonder if anyone will ever show up to check you in. So dirty, you wonder if there will be a shooting there that night. Clean, fridge that works, sheets that fit the bed, new blanket, shorter wait to check in, clean the place up!!

Not a place I would recommend Nothing

The channels on the TV and there was no bugs The bathroom smelled funny it was cold in the room even with the little space heater that was in the room the bed was very uncomfortable the window could not be locked

Hotel is a little rough looking on the outside but the room was nice, clean and seemed recently updated. The hotel and area were quiet, we didn't hear any noise all night. Very convenient location to downtown. Thanks for a good stay in Pueblo!

A refundis needed. The lady at the front desk called me to see when I would be there to check in at 11:30. Check in is not until 4 pm but she had errands to run and wanted to make sure I was able to get the room. It the smallest room I have ever seen and there was no heat. At night there was also a mouse in the room. I had to go get another hotel room at a different location.

The staff was great. Very help and kind. The website is very misleading, actually just a lie. The room..chair fabric stained, bed very uncomfortable, shower in need of repair, one of the water knobs broke off first time turned on. Tweakers everywhere, did not feel safe. Just a bad part of town and the building is in bad shape

If there was Wi-Fi, we were never told about it. The office was condemned. She spoke to us through a little hole in the wall, but you had to call her to come to help. I reserved a two queen bedroom. She said all she had left was a king bed, so why make a reservation???? There were bugs in the shower, potholes all over the parking lot.

We didn't stay. We found other accommodations elsewhere. I got a call from the property asking when I wanted to check in. I told them we found another hotel. Their response was ok sorry and they hung up.

The lady who checked us in was very pleasant, provided us with great information about the surrounding area. She was very nice and accommodating both at check in and check out. The ares definitely a little seedy, but if you are there just to get a good nights sleep at an very affordable room rate, this will work for most travelers.

Never again.. I rather sleep in the street.

Nothing We got 2 towels half a roll of toilet paper lady at front desk was rude neighbors were loud ice machine didn't work there were tons of moths in our room lock on door was broken bedding was dirty it smelled musty window was broke And woke up to a cockroach crawling across my face!

Very clean staff is very friendly

Room was very clean staff is very friendly

The room was decent enough, and plenty of hot water . The blinds on the windows were terrible. They⁹ needed to add some curtains for privacy. And the room was cold. They heated the room with space heaters that blew out the circuit.

Manager Melissa is awsome and room is very clean

Nothing The power was out all night, froze our cheeks off. Couldn't get ahold of management til noon on the 6th

The motel room itself had everything a hotel room would, which was a pleasant surprise. Just no iron or board but a small coffee maker, microwave, mini fridge, towels, soap, ice bin were provided. The bed was not what I paid for. I booked a king and got a full. When attempting to reach the front desk shortly after checking in, there was no one available. Phone calls were being sent to voicemail and the voicemail box wasn't set up so I couldn't even leave a message. Attempted 3 times before giving up (if someone was to lose a key or get locked out, they'd be out of luck). When bringing this up to attention upon checkout, the staff wasn't friendly about it and was very dismissive and in aggressive denial. Also the room had an unpleasant smell.

property in horrible disrepair; probably not up to fire or building code. Cheap. Pictures do not adequately reflect the condition of the motel. It should continue to be used as a home for folks living on the margins of economic distress.

The location was excellent for me. Easy acessto the Convention center and highway. Parking lot pavement a little rough.

Nothing

The room was pretty clean but there were cigarette burns on the bedspread. We slept.

Did not like location. Did not like the rooms. Did not like the only room they had was upstairs and I couldn't carry my luggage up so we did not take the room. Trying to find out how to get my money back

A comfortable place to stay Nothing

Roaches. Three roaches within minutes of walking into the room. Obvious, horrible infestation. Also, the toilet did not flush. We left and requested a refund.

Comfort of the bed and taco bell across the street Nothing

Very clean room with great furnishing all in all very comfortable

It was difficult to find the entrance in the dark, and it feels a bit scary for traveling solo. The room doesn't look like the photos, but is quite big. Leftover furniture, but functional. The freestanding a/c unit did an adequate job.

Despite having a non smoking room i could smell smoke all night. i closed bathroom door thinking it was coming in vents. i put on AC which helped a little. the room was decent but the smoke ruined it for me.

The A/C did NOT work at all, it was in the mid 90's and we were melting. Horrid beds. Will not stay here again.

There was no air conditioning. Their air conditioner was an old air conditioner that did not work properly. They tried to send a staff member in the room and she said it was working properly. Just let it stay on for a while. I let it stay on for 3 hours and it was still real hot in that room, it never cooled down, then they said. They wouldn't want to give me a refund.But they would send me in a fan which still didn't cool off.The room was at least 90° in the room all night. Told the manager and she said there's nothing she can do with a refund. Because her staff lady said the air conditioner was working properly but she didn't want to go in the room to confirm that. horrible place to stay. They try to make it feel like it was my fault. That the air conditioner didn't work.They said they never had a complaint before.Just their tone of voice was real snobby.Will never rent from there ever again. And all their furniture is old. Their beds are real old and broken down..

We were very inconvenienced, mainly due to the power going out. We woke up late, due to our phones not charging. Not even tome to shower and get ready for out 2 1/2 hour trip back home to Denver.

Roaches

The picture is very misleading. No one cleaned the room during my stay of 12 nights. The hotel is much older, and I needed a place to stay for a family emergency. The manger was very nice. The sign indicates laundry facilities, which have not been in service since Covid.

The area is walkable if you don't want to rent a car.

Manager came out yelling at us because we went into to a main entrance door that was supposed to be locked. Not our fault. She was very rude and we did not stay.

It is a very run down property. A smell of urine permeated the lot.

The bed was at Good, so I slept. Other than that, there was absolutely nothing about this property that I liked. It was decrepit, smell like smoke, felt unsafe, really needs an upgrade.

I booked a room here a week ago - I did not stay. This place was incredibly run down and antiquated. I was given a room in the corner of the property and I parked next to a car with no windows and full of clothes and goods. My new white car stood out like a daisy in a manure pile. The complex in the center looked like it was perhaps being remodeled, but who knows. The pool was dry and I was scared to glance at what was lying at the bottom. Do not be fooled by the pictures! My room smelled awful and I never even made it to the bathroom. I honestly felt very fearful for my wife and I. Please be careful and cautious if you have to stay here.

Friendly staff.

Staff horrible

Room was run down really bad. Reeked of cigarettes even though it was non-smoking. Two guys fighting very loudly by the lobby for a good while in the night. Lots of homeless and police sirens. Bed was very dirty under blankets. Tub had what appeared to be mold. Staff were the only positive thing about the location they were very nice .

DO NOT STAY HERE!!!

Room was clean, but smells funny had to spray Lysol. Out side was ran down,sign broken, parking lot asphalt broken, washer and dryer broken! Weeds growing up on side walk. Would not stay here again.

Inadequate heating in freezing conditions! Had to leave property and NO REFUND!!! Establishment should be closed down!

It was clean plenty of towels

Al pasar por el estacionamiento nos dimos cuenta de lo descuidado y sucio que estaba todo Al llegar al cuarto vimos que estaba con polvo, las camas tenian solamente las sabanas que se veian sumamente sucias, nos salimos y rentamos otro hotel, me sorprendio que Hoteles.com pueda tener este hotel en sus listas

I’m sorry, but I don’t recommend this place to anyone- very dingy and bare, and not cozy feeling at all. Not real clean. No comforter on bed. Heater didn’t work so we asked about it and she gave us a portable one, didn’t work either.. The outer grounds was awful. Just not a good feeling at all- we almost pulled out and left for something better.

It was excellent value, I don't know what people want for reasonable amt, it was clean, they were exceedingly kind and I have zero complaints. Will come again if i need to

The room that we paid for was a King size bed, which we did not get, it was a Double Bed & the toilet would'nt flush & the tub was gross & wasn't cleaned. We've been staying @ Santa Fe Inn for years WILL NOT BE STAYING THERE AGAIN!

Unsafe and dirty.

The one positive was the staff, which was upbeat and welcoming even when telling me there was nothing they could do to help.

The pictures shown for this property are nothing like what you drive up too. The office is closed up only talk through a window and the pool has been closed for 3 yrs now and there is no restaurant and the Wi-Fi router was hooked up right outside my room and still there was no connection in the room. There is rooms closed up with signs on the doors that there is absestas that can cause cancer and the lady next to us said she had bugs in her room. This place is also in homeless downtown area.I wish I could share the pictures I took. Also there is no other Hotels around there to move too. This place is false selling and needs to be taken off the sight and Expedia obviously doesn’t check on their customers updated info so no one is held accountable lesson learned

Roach in bathtub, black mold on bath tiles. Caulking peeling, wallpaper peeling, iron oxide stains in tub, A/c didn’t cool room, stained carpet, worn furniture, tattered bedspread, sink wouldn’t turn off, “non-smoking” room smelled like smoke, cobwebs on door handles, asbestos exposed ceiling. Something in the mattress cut my knee TWICE.

Excellent value for the $. If you just need a place to crash for a night or 2 this is the spot

Very old room with a lot of very worn in the stains on most surfaces. Said they had to modify breakfast due to Covid but all 3 staff I saw didn’t have any face masks on. I feel they use that to just justify giving you a paper bag with a granola bar and a piece of fruit in it when the expectation is there is a full breakfast.

Melissa at the front desk was extremely nice but that is the only positive thing about that hotel.

I could go on but you get the idea.

No pool available no spa available and no ice machines on property that worked while saying all was available

it was a very bad experience the air conditioning was a portable one with a broken output of hot air so i suffered with the heat of the room

The property is completely run down had no working facilities nor air conditioning. There is extensive damage to the entire building including the parking lot. Including what looks like fire damage to the structure. Completely unsafe and jus horrible.

It was a great place and very inexpensive we loved it'

Asphestos warnings everywhere, no pool, no laundry, no lobby. Nothing your web site said about this place was true. Non refundable even when I got here and it was not even close to what was advertised.

Nobody to check in with no one answered phone for number left to call.

When I got to the hotel, they told me they had no reservation for me. The staff was able to get me a room, and for a lower price than was listed on Expedia. The hotel was fine, for what it is, but Expedia was extremely disappointing and I am unlikely to use again.

This place is an absolute embarrassment and hotels.com should be ashamed of themselves for recommending this as a reputable place to stay. I reached out to them and they offered me no help whatsoever. I had to find my own place to stay in Pueblo Colorado. Hotels.com should be ashamed for claiming this place as a preferred location for anyone with any kind of decency!!!

This motel should not be on the Hotels.com site. The grounds were dirty, they allow extended stays, and the room was barely adequate. There was only a space heater for warming the room, and you had to choose between the TV or heater as there was only one place to plug them in. By morning, we were freezing! I wouldn't have wanted to leave a space heater on all night anyway. The staff was very good and friendly, but the hotel was awful. I would never stay there again.

There was detritus, goo, hair, crusty food and glitter everywhere. The shower faucet was ripped out, towels were dusty and stained, 1 bathroom light out of 3, peeling floor laminate. Pubes in one bed, dried something in the other. Easy walk to Taco Bell.

The place is run down. There was bugs in the room. The bed was worn down. The pillows are super thin. No restaurant on site.

Nothing

This is the worst hotel I have stayed in in my life. There was apparently a smoking area outside our room but the smell of smoke was worse inside the room. This was supposed to be a smoke-free room. We tried to get another room, but were told they didn't have any and that they could not refund our money as we had paid online. Even though they said they were "sold out", there were only enough cars in the parking lot to fill at most a quarter of the rooms. The heater didn't work right. It was either too hot or too cold. Hot water ran in the bathtub all the time. We could not shut it off. There were bugs in the bathroom, in the tub and in the mini fridge. It was a two night stay, but there was no maid service at all. There was no desk to set up a computer. We had to pull out the single nightstand to get access to an electrical plug. When we checked in, we had to call to get service. There wasn't even a doorbell to get somebody to come. The lobby didn't look anything like the one at Hotels.com. To to it off, I started noticing bug bites on my chin before we even checked out and within 24 hours I had at least 30 bug bites on my body.

I guess the price was OK but, there was no coffee in the room, only one chair, no bedside reading light, no ice machine, no office.

When we arrived it smelled like someone just got done smoking in the unit, it also smelled old and stale. Room wasn't clean, tub was all burned with cigarette and had roaches in the tub. The bed was very worn out, I could feel the springs and one side of the bed where everyone sits was worn badly. I called the office for the bug situation to see about moving to another room, they said they didn't have any so the next day they leave roach gel for us to apply. hahaha not happening! I went down for family and the Chili Festival. There were no vacancies anywhere else or I would have left and they did not credit any of my stay. I will never stay there again. Oh, there was a big, dead, roach inside one the pictures on the wall. This place is nasty!!!!

The hotel was very old and worn. The staff was incredibly friendly. The room was clean and free of smells and any kind of bugs. I think they are making a great effort to make it a nicer place. The price was fair.

We walked in and there were bed bugs so we Tierney around and left

HVAC not working

It was in an area convenient to my stay ! It was clean !

They did not demand a credit card for incidentals. Compare this treatment to most other motels that tell you they want to record your credit card numbers for any unpaid incidentals. These high priced motels then charge your account without your knowledge for $50 or $60 that you then have to follow up to get your money back. That gives the Santa Fe Inn a big leg up over motels like the Gaylord Rockies in Denver. That was the 15th still no credit on the 18th. Little motels like these are full because they are honest business people.

Absolutely the worst place i have ever stayed. Room was beyond gross

I really liked the room friendly staff and extremely nice

both nights we stays, cops were at the motel. first night they were looking for someone... 2nd night they tased either one of the employees there, or a friend of an employee... long story short, it was a fight between employees i think. first room we were in the ac didnt work.. 2nd room we stayed in the sink was leaking (reached the carpet)

They aren’t in the process of redoing the rooms got one that was refurbished very nice. Micro, Frig, wrap around marble counter area. Very comfy bds.

They had roaches in the bathroom, broken ice machine

We had a smoking room so some cigarette burns on tub, but it didn't smell like smoke and we fully expected that with a smoking room.

Definitely not the best place to stay if you have kids the fridge wasn’t cooling didn’t look clean and was leaking water, the ac unit wasn’t blowing cold air, the sheets were noticeably old and need to be replaced. Killed roaches in the restroom. If you just need a place to sleep for a couple hrs and you don’t have much luggage I recommend but not for kids or wanting to visit pueblo

Hotel is kinda dungie but I guess I get what you pay for

The staff was friendly, but the apartments were disgusting. I got a non-smoking room but it smelled heavily of cigarettes when I walked in the door. The carpet felt greasy, and there was trash on the floor in the room. I also saw a bug scuttle across the fridge and immediately checked the bed for bugs. There weren't any (thank goodness). It's probably the cheapest place to stay out here so that's why I picked it. You get what you pay for I guess, but the rooms really need to be a bit cleaner.

It said remodeled but only new floors deb and furniture was at least 30 years old. Bathroom so small you have to sit at an angle to fit. Gave us no towels or hair dryer like advertised and when we asked staff was rude and unhelpful.

I realized that I paid for what I got. Not COVID set up at all.

I don't know why this is rated so well I found cockroaches and the room stunk so bad I didn't even wanna take my shoes off let alone sleep in the bed...spend the extra money so u don't go home with something u didn't have before u stayed here..people actually live there and they are destroying the place DO NOT STAY HERE

The reservation was not booked correctly by your company and the Santa Fe Inn Pueblo would not let us change the reservation. I specifically ask for a NON-SMOKING room due to my severe health issues but Expedia booked a SMOKING room. As an Expedia customer, I expect my safety and wellbeing be taken seriously...The room's ceiling was covered with asbestos and the bathroom tub and bed sheets had cigarette burns covering them. Due to the lack of customer service on both the Santa Fe Inn Pueblo and Expedia, I canceled my reservation and booked a room at the La Quinta down the street.

Room was clean, service was friendly, location was a plus since multiple bars are within walking distance.

The beds were horrible. Beds both had depressions like a 500 lbs person had slept there for five years. Paint needed a paint job. You could see through paint. Dumpster smelled like a grease trap.

DO NOT BOOK THIS HOTEL. Loud, dirty, stinky. They will cheat you out of your money. They did not have a non-smoking room for us even though we had a reservation and had pre-paid. We did not stay at the hotel and they promised we would have our money refunded. Ha ha jokes on us they never refunded the money. 5 times I worked with Expedia to contact them for the refund, 3 times actually got people on the phone but there was always a reason they couldn't grant the refund - call back at this time, we'd call back at that time but no, you have to call back at this other time... save yourself the trouble, avoid this property at all costs. Didn't help that Expedia gave up, also, after promising to take care of this for us. Anything to get me off their back I guess.

Booked this hotel with Expedia tried to check in. But I was turned away they said Expedia over booked their hotel by 10 rooms so we all got screwed here I am two days later still waiting on Expedia to refund my money I’ve had to argue my way all the way up to management. So I paid for my room two weeks in advance through Expedia didn’t get to stay there at that hotel and now Expedia doesn’t want to refund my money they’re blaming it on the hotel. I have contacted the Better Business Bureau but please do not use Expedia they don’t deserve our support. This is borderline fraud

It’s an older place could use some updating room was clean.

Parking lot needs some patch work Safe and comfortable stay, for 2 weeks..I'd stay there again!

Very clean and nice hotel located downtown. A very good value! Good parking, and it was easy to find from the street unlike some places tucked in behind other things.

Called to ask quesrion and was talked to like im incompatible of understanding him and was told there's a $100? Deposit that needs to b paid at arrival As were checking in was told need $200 deposit & HAD TO B PAID WITH SAME CARD USED TO BOOK N PAY FOR ROOM!! STILL HAVENT GOT BACK THE DEPOSIT ON TO CARD! EVEN AFTER WE WAITED TO FOR TYEM TO DO GO CHECK ROOM!

Everything was ok except there only one way in, one way out

2 stsrs

Room was non-smoking but smelled like smoke. After I left all my clothes smelled like smoke. Bed was large and comfy but a little saggy. Pink tile in bathroom was cute but hot water handle was coming unscrewed. I saw three small bugs. Room was large and quiet.

The parking lot looked like my vehicle was going to be broken into. The room smelled like a dumpster size ash tray. The bathroom tub was covered in cigarette burns. The places just screamed horror movie set, but in real life!

Property is very run down.

Wasn't even allowed to stay at property

Its old and needs a make over.. the room was pretty outdated.. had a bad smell

Property was unique. Didnt like,not unique. Unique is uniquely unique.

Terrible. Would not stay here again. Go somewhere else.

The minute you opened the door, reeked of smoke. It's clearly marked a non-smoking room. Roaches in the bathroom. The light above the sink was flickering to the point of darkness. Only two plug-in outlets worked... After we unplugged the tv to use the outlet.

I didnt even check in it was not a safe enviroment. Just pulling in the parking lot a s sitting there for like 5 minutes waa enough to know that it wasnt a safe place for anyone.

No cool air and was just told sorry and to open my door cuz it was going to get real cold real quick. Poor slow service. No fans even available either. I left with all my belongings reaking of smoke. Not very pleassnt and not good for my asthma and 5 yr old granddaughter. I would NOT recommend this place!!

Poor condition. Limited heater.

ROACHES AND TWEAKERS ONLY GOOD THING IS THE PRICE

Quiet, comfy and good location! For being a simple room it felt very cozy

Property was great. Loved the people, the quietness, and the convenience. Highly recommend.

I didnt like how the staff treated me they were super disrespectful and rude

There was cockroaches climbing on the walls and on the sink and the heat didnt work. The room was freezing it was warmer outside then it was inside.

The staff is very helpful and kind and fhe rooms are clean especially the pricing is the best in town

The place was completely nasty. And there’s bedbugs. There is dirt and everything has not been clean you can tell I didn’t even clean it was nasty

Room was really run down wallpapers was falling off the wall And I kept finding other people's hair in the sheets and towels

Water was turned off for a significant part of the stay. I felt that a free night would compensate for the inconvenience. That extra night was refused, which left the guest sleeping homeless in the January cold. As the owner of a vacation rental, I am very aware of my responsibility to care about the needs of our guests. We make significant sacrifices to serve them. I am sorry that there was no compassion extended, when the motel is clearly aware that the the basic provision of water wasn't there for much of the stay.

Great for the price

IF YOU STAYING IN THIS HOTEL YOU WILL BRING BEDBUGS BACK TO YOUR HOME.

The manager is horrible! The manager was screaming and swearing and the guests daily, the police were there frequently as clients were consistently thrown out. They also refused to rent to us and then would not return our money and from what I hear they do that frequently. Don’t stay there!!

The staff was all friendly and the room was very clean. The building is older but still in good condition. The issue we ran into was a large amount of noise keeping us awake all night. The mattresses were also not very comfortable though I also have back issues.

This is the worst hotel I've ever stayed in. The offices window is busted out, if that tells you anything. The sign has no light on it so it made this junk of a hotel hard to find. It says it's pet friendly, but there is absolutely no where to take your animals.to use the bathroom. The rooms are absolutely disgusting. The bed is a hardwood plank with a sheet. I honestly have no clue how it's rated so high. This place is a sh*t hole.