Red Roof Inn Norfolk - Portsmouth

close to eating,, clean room, friendly staff.

Superb

Nothing It was dirty. Everything was broken fire alarm wires were hanging in the ceiling so I would say it was unsafe refrigerator was stinky because they had it off. TV didn’t work and it was just overall completely dirty.

Exceptional

The hotel has good and Kind Staff, but I have to say the one guest thing is a bit disappointing I mean at least three guests hell just do two guest and see how it goes. My fiance son couldn't come see her because of the one guest rule.. Still though excellent hotel to book specially if you want quite and remote. Haha get on the odd side of building your always in for a show before work haha if you know then you know. We just got a puppy gonna see how she likes it soon.

The price was reasonable No microwave in the room. No complimentary breakfast

The location was decent in regards to being close to area restaurants and attractions but the neighborhood is considered not a good area. The staff was friendly and helpful The room was in bad condition, a hole in the shower ceiling, and the painted tub was peeling. Only 2 pillows per bed. Found a dirty washcloth in the shower. No tissues in the room, the provided wall attached shampoos, hand soaps, etc were empty. The lobby and parking lot reeked of weed but the room did not which was good.

age

Location age

My daughter was kicked out due to someone else and they refused to refund the remainder of days

Room was clean location convenient

Room was clean location convenient

It was clean and comfortable. The front desk staff not so friendly.

Exceptional

It was clean and comfortable. The front desk staff not so friendly.

Passable

The staff was friendly It’s not in the best area. It’s somewhere to lay your head for the night and take off in the morning. It would just help a bit if the walls were wiped down and the dust is wiped off the headboards, or you didn’t have to question whether you should wear socks or shoes when you walk around.

The staff was friendly It’s not in the best area. It’s somewhere to lay your head for the night and take off in the morning. It would just help a bit if the walls were wiped down and the dust is wiped off the headboards, or you didn’t have to question whether you should wear socks or shoes when you walk around.

Exceptional

Good

The property was conducting maintenance and updates during our stay. The room was clean, comfortable, and I was thrilled to have a microwave and refrigerator! Excellent value!

Parking was easy. Bedding was old and stained. There was graffiti on and in our night stand and dresser but the artist had talent. Smoke detector was hanging off ceiling. Hallway stunk but the staff was amazing.

Disappointing

Room smell like dog

Exceptional

The proximity of a beautiful church that's my parish away from home. The room was a bit small, but very clean

The room was a bit small, but very clean

It was really bad experience for me

Bad

Good

My deposit was never returned

Exceptional

Pleasant

Bed comfortable. Room clean. Staff very welcoming, pleasant and cared about the visitor!

Bed comfortable. Room clean. Staff very welcoming, pleasant and cared about the visitor!

Nothing about the facility dirty just dirty

The close proximity to stuff Nothing about the facility dirty just dirty

no breakfast bad location no breakfast and it was old and run down not at all like web site had it to be bad neighborhood will not stay there again

no breakfast and it was old and run down not at all like web site had it to be bad neighborhood will not stay there again

Exceptional

Clean & everything worked N/A

The room was adjoining another room with a door between the two rooms. I could see the light from the neighboring room under the door and hear everything going on in that room, including a loud TV and loud conversations. In my bathroom, the baseboard molding behind the toilet was hanging off, laying on the floor. The hallway outside my door had trash items on the carpet. The bed was comfortable and the shower was fine, so not everything was bad, but I wouldn't stay here again. There was never an employee at the front desk. I had paid in full for the room in advance, but they still required a $100.00 "Deposit" which was refunded when I checked out...never had this happen before and I've travelled a lot.

Yes

Yes

Shower was horrible

The beds are horrible! They were so hard and uncomfortable. We weren’t charged correctly but it wasn’t worth trying to talk to them. The bedding had so many cigarette burns in them it was crazy. There was 4 of us in a room and we had to go to the front desk to get additional towels because we were only given two for the guy to walk out and say he’d back back in a minute and then not come back. When we came back from our cruise we had to call because our $100 deposit wasn’t returned to us. I do not recommend this hotel at all.

The beds are horrible! They were so hard and uncomfortable. We weren’t charged correctly but it wasn’t worth trying to talk to them. The bedding had so many cigarette burns in them it was crazy. There was 4 of us in a room and we had to go to the front desk to get additional towels because we were only given two for the guy to walk out and say he’d back back in a minute and then not come back. When we came back from our cruise we had to call because our $100 deposit wasn’t returned to us. I do not recommend this hotel at all.

Clean room, and equipped with necessary basic facilities. Also, a receptionist was very nice person.

Clean room, and equipped with necessary basic facilities. Also, a receptionist was very nice person.

Fine Fine

Good Good

Very sketchy area.

There is nothing to like Everything

Pet friendly I would guess is all on bottom floor . Already my room was. The noise from floor above was so noisy. My cat did not eat the 4 days there. Had to call about noise on floor above . Had to check out 3 days early because of pet being petrified. I would suggest peds be top floor.

Literally nothing Check in was difficult, staff was very argumentative.

Friendly Staff -

Couldn't get any sleep due to people above my room making noise

Quiet, comfortable and convenient. Staff very friendly and room comfortable. Pet friendly ?☺️

It was convenient to the cruise port It had a funky smell in the hallways and rooms maybe because they allowed dogs to stay there…didn’t really sleep because you could hear people in other rooms talking and yelling the whole time

Door dead bolt would not lock

Door dead bolt would not lock

Always a restful atoy, but sometimes noisy!

Always a restful atoy, but sometimes noisy!

Very clean nice staff Vending machine wasn’t working on the dollar side

N/a There was mold on the ceilings, hadn't been cleaned- stains on the floor, stains on the sheets and pillow cases.

the toilet flushed with a round push button on top of the tank and the sink countertop extended over the toilet tank so we could hardly get one finger under counter to flush.The sink spigot would hardly let any water through,had to rinse toothbrush in the shower spigot. Tv remote wouldn't work from the bed.Beside these issues the room was nice,and clean.

A lot of restaurants in walking

A lot of restaurants in walking

Room was clean

Room was clean

Not very clean. Old and needs attention

Not very clean. Old and needs attention

Nice and quiet and I slept good

Nice and quiet and I slept good

Customer Service

Customer Service

Clean,Quiet

Clean,Quiet

Check in was good. The room had black mold in the bathroom, and some red substance in it.

Check in was good. The room had black mold in the bathroom, and some red substance in it.

It was nice to stay there. I didn't see no roaches in my room, sheets was clean

It was nice to stay there. I didn't see no roaches in my room, sheets was clean

Well this establishment only cares about getting money I get it but they have no care for it’s Patrons, Inwas visiting in Va Beach and I ran into a Beautiful young girl who needed a place to stay a few nights so Being a good citizen I paid for a room booked on line and Paid 50.00 in the Payment. The Woman at the front desk would not allow this young girl in her hotel because she didn’t have 50 mind you which was paid in the total according to a representative at Hotels.com which turned out to be a fraud number, the Rude attendant was adamant about 50.00 and never mind the safety of A young girl being on the streets, I tried talking to her she refused and turned around and said cancel your stay and Called and spoke to a legitimate Rep and they literally keep my money and lies and said I’d get a refund Hotels. Com never settled this dispute and did not refund my Money for that Cancellation I didn’t make

Well this establishment only cares about getting money I get it but they have no care for it’s Patrons, Inwas visiting in Va Beach and I ran into a Beautiful young girl who needed a place to stay a few nights so Being a good citizen I paid for a room booked on line and Paid 50.00 in the Payment. The Woman at the front desk would not allow this young girl in her hotel because she didn’t have 50 mind you which was paid in the total according to a representative at Hotels.com which turned out to be a fraud number, the Rude attendant was adamant about 50.00 and never mind the safety of A young girl being on the streets, I tried talking to her she refused and turned around and said cancel your stay and Called and spoke to a legitimate Rep and they literally keep my money and lies and said I’d get a refund Hotels. Com never settled this dispute and did not refund my Money for that Cancellation I didn’t make

It was infested with roaches.

It was infested with roaches.

Clean rooms clean sheets and quiet

Clean rooms clean sheets and quiet

No continental breakfast

No continental breakfast

The room had a very bad smell, was pretty run down, and could hear the other guests.

The room had a very bad smell, was pretty run down, and could hear the other guests.

Very nice staff ,room was clean and comfortable

Very nice staff ,room was clean and comfortable

Solo male traveler. Was great for what it was as a cut rate hotel. Clean sheets, nice staff. It’s kinda in the hood but the world is a ghetto lol. Great value for the price

Solo male traveler. Was great for what it was as a cut rate hotel. Clean sheets, nice staff. It’s kinda in the hood but the world is a ghetto lol. Great value for the price

Bedframe was broken mattress itself was uncomfortable. TV didn’t work light above the bed did not work bathtub drain was very slow to drain commode had to be flush multiple times for one single use. Stay was OK for just a night but not good enough for a vacation or a trip. Asked service attendant to help come fix TV, and he said he would be there shortly to do so, and he never came to assist would not really recommend this for anybody

Bedframe was broken mattress itself was uncomfortable. TV didn’t work light above the bed did not work bathtub drain was very slow to drain commode had to be flush multiple times for one single use. Stay was OK for just a night but not good enough for a vacation or a trip. Asked service attendant to help come fix TV, and he said he would be there shortly to do so, and he never came to assist would not really recommend this for anybody

The area is not very safe. Mostly people living in the hotel. Kids running around yelling in the halls late at night. Beds were bad. It was ok for a one night stay.

The area is not very safe. Mostly people living in the hotel. Kids running around yelling in the halls late at night. Beds were bad. It was ok for a one night stay.

It is in a tough part of town.

It is in a tough part of town.

There are roaches everywhere in this hotel

There are roaches everywhere in this hotel

its smell like roach spray and incense all threw that place them they have the nerve to ask for a deposit.......not going back their for the price they asking for no.more its was a terrible experience

its smell like roach spray and incense all threw that place them they have the nerve to ask for a deposit.......not going back their for the price they asking for no.more its was a terrible experience

The staff was terrible to deal with. After many calls and communication with them they still tried to cancel our reservation. When we finally got that figured out we went to our room and it just kept getting worse. The smoke detector missing but the wires hanging out of the ceiling for it. Stains all over the sheets and blankets. Burns in the bathroom soap dispensers. Tried to use the microwave and the food got stuck in it so we took the microwave to the front desk where we were told to give him 10 minutes he will get it out. Oh, and the toilet paper that was left for us to use from the people prior. We are frequent flyers of Red Roof but that came to an abrupt end after this nightmare of a weekend.

The staff was terrible to deal with. After many calls and communication with them they still tried to cancel our reservation. When we finally got that figured out we went to our room and it just kept getting worse. The smoke detector missing but the wires hanging out of the ceiling for it. Stains all over the sheets and blankets. Burns in the bathroom soap dispensers. Tried to use the microwave and the food got stuck in it so we took the microwave to the front desk where we were told to give him 10 minutes he will get it out. Oh, and the toilet paper that was left for us to use from the people prior. We are frequent flyers of Red Roof but that came to an abrupt end after this nightmare of a weekend.

Excellent

Excellent

The staff was very friendly and helpful. It got a little noisey first night, but after that it was fine. Only issue i had was the remote did not turn the tv on our off and the volume button did not work.

The staff was very friendly and helpful. It got a little noisey first night, but after that it was fine. Only issue i had was the remote did not turn the tv on our off and the volume button did not work.

When we arrived, there was a sign on the outside of the hotel showing that it was recently remodeled when we check into our room you could tell that somethings were updated, but the room was not fully remodeled. The bathroom look like has been damaged and nothing‘s been fixed and the walls in the room look like that you were just painted over nothing like it feels fully remodeled.

When we arrived, there was a sign on the outside of the hotel showing that it was recently remodeled when we check into our room you could tell that somethings were updated, but the room was not fully remodeled. The bathroom look like has been damaged and nothing‘s been fixed and the walls in the room look like that you were just painted over nothing like it feels fully remodeled.

.

.

Very clean comfortable room. Within walking distance of restaurants, and retail stores.

Very clean comfortable room. Within walking distance of restaurants, and retail stores.

No one at check in at 6:30pm, had to wait over 10 minutes. Terrible area, bathroom was dirty, would not stay there again or recommend.

No one at check in at 6:30pm, had to wait over 10 minutes. Terrible area, bathroom was dirty, would not stay there again or recommend.

I get there check in management states no one is allowed in room but one person I booked 2 bedrooms and had my wife and 3 kids with me which was over the limit the hotel allowed unwritten and nothing posted stating that of such in lobby or online just want my refund for bad marketing

I get there check in management states no one is allowed in room but one person I booked 2 bedrooms and had my wife and 3 kids with me which was over the limit the hotel allowed unwritten and nothing posted stating that of such in lobby or online just want my refund for bad marketing

In need of repair and update. The neighborhood was not good. I didn't wander far at night.

In need of repair and update. The neighborhood was not good. I didn't wander far at night.

It’s kind of ghetto area… pretty sure we smelled pot the entire stay. The staff were very friendly, and the rooms were ok. The beds killed our backs, but that might be an “us” problem lol. The TV remote didn’t work… so we just watched one channel. We were only given 2 towels, and everything had stains. It’s fine for a night though, we’ve definitely stayed in worse.

It’s kind of ghetto area… pretty sure we smelled pot the entire stay. The staff were very friendly, and the rooms were ok. The beds killed our backs, but that might be an “us” problem lol. The TV remote didn’t work… so we just watched one channel. We were only given 2 towels, and everything had stains. It’s fine for a night though, we’ve definitely stayed in worse.

The property needs some TLC.

The property needs some TLC.

Someone left the room i got in smelly with mariuana or something

Someone left the room i got in smelly with mariuana or something

It was close to where we wanted to go and we had a great time!

It was close to where we wanted to go and we had a great time!

Convenient to norfolk and all areas nearby. Very clean and safe motel with friendly staff

Convenient to norfolk and all areas nearby. Very clean and safe motel with friendly staff

I did not enjoy my stay.

I did not enjoy my stay.

It’s cool

It’s cool

We didn't expect a "luxury" stay given the price and location. To their credit, the room was clean but in serious need of an upgrade/renovation. The vinyl floors were buckled, the bed linens appeared to be clean but were stained in places, there was what appeared to be some sort of overspray on the cabinetry/drawers. The bathroom was clean but there was very little hand soap in the dispenser. What little interaction we had with staff was pleasant, check in and check out was fine. As stated, we weren't expecting luxury accommodations, just a simple overnight stay at a reasonable price. This property met that criteria although with some rough edges. Based on our experience, we're not likely to use this motel again.

We didn't expect a "luxury" stay given the price and location. To their credit, the room was clean but in serious need of an upgrade/renovation. The vinyl floors were buckled, the bed linens appeared to be clean but were stained in places, there was what appeared to be some sort of overspray on the cabinetry/drawers. The bathroom was clean but there was very little hand soap in the dispenser. What little interaction we had with staff was pleasant, check in and check out was fine. As stated, we weren't expecting luxury accommodations, just a simple overnight stay at a reasonable price. This property met that criteria although with some rough edges. Based on our experience, we're not likely to use this motel again.

Great value for the money and convenient

Great value for the money and convenient

Property is still in good condition after renovations a few years' ago, staff is quite friendly and helpful. Location was very acceptable- only a half mile from bus and ferry stops into Norfolk etc, with numerous fast food outlets and a large convenience store within a short walking distance. Hotel is generally quiet as is the neighborhood. Lots of incredible historic homes and churches nearby to admire. Room had all the items I needed to feel at home- microwave and mini-fridge.

Property is still in good condition after renovations a few years' ago, staff is quite friendly and helpful. Location was very acceptable- only a half mile from bus and ferry stops into Norfolk etc, with numerous fast food outlets and a large convenience store within a short walking distance. Hotel is generally quiet as is the neighborhood. Lots of incredible historic homes and churches nearby to admire. Room had all the items I needed to feel at home- microwave and mini-fridge.

A staff member up front was rude to us when we first arrived. She was saying “I hope you have a reservation because it was not check in time yet.” Even though it was after 3 pm And it was our second time coming to coming that day. She gave us a room with cigarettes burns in the comforter and the sheets were not clean. We ask

A staff member up front was rude to us when we first arrived. She was saying “I hope you have a reservation because it was not check in time yet.” Even though it was after 3 pm And it was our second time coming to coming that day. She gave us a room with cigarettes burns in the comforter and the sheets were not clean. We ask

The rooms were OK. The bathroom should be more updated. Walls are dirty. Toilet doesn’t flush properly.

The rooms were OK. The bathroom should be more updated. Walls are dirty. Toilet doesn’t flush properly.

Convenient

Convenient

Didn't enjoy the paper thin walls and filth.

Didn't enjoy the paper thin walls and filth.

The hotel staff were extremely helpful, Jay and Avi were very friendly which made our stay a pleasant one. The pet policy at Red roof inn is awesome when you have more than one pet. We definitely had a pleasant experience.

The hotel staff were extremely helpful, Jay and Avi were very friendly which made our stay a pleasant one. The pet policy at Red roof inn is awesome when you have more than one pet. We definitely had a pleasant experience.

Quiet friendly staff cleanliness

Quiet friendly staff cleanliness

The family who seems to own/run the place seem nice enough; friendly people. I would ask them to tone down the fragrance that permeates the entire hotel. It's a nice enough smell... up to a point. Also, at night, the area around the hotel is very poorly lit. Feels unsafe.

The family who seems to own/run the place seem nice enough; friendly people. I would ask them to tone down the fragrance that permeates the entire hotel. It's a nice enough smell... up to a point. Also, at night, the area around the hotel is very poorly lit. Feels unsafe.

The bath tub was filthy looking. There was hair in the small hole( overflow opening) in the sink. The soap and shampoo dispensers were not full and seemed cheap. Therefore, you had to be careful you wouldn’t break it or knock it off the wall. There was free coffee but no continental breakfast. The staff were pleasant and accommodating as possible. Not enough towels or washcloths despite my room being listed for 3 persons.

The bath tub was filthy looking. There was hair in the small hole( overflow opening) in the sink. The soap and shampoo dispensers were not full and seemed cheap. Therefore, you had to be careful you wouldn’t break it or knock it off the wall. There was free coffee but no continental breakfast. The staff were pleasant and accommodating as possible. Not enough towels or washcloths despite my room being listed for 3 persons.

Needs updating bad doors didnt close all the way sounded like door was gonna open someone trying to open dogs barking all night and people overhead noisy all night despite calling front desk no breakfast nothing wont be back

Needs updating bad doors didnt close all the way sounded like door was gonna open someone trying to open dogs barking all night and people overhead noisy all night despite calling front desk no breakfast nothing wont be back

This property is run down and filled with drugs. It’s not a safe place for kids to be at all. There was poo smeared on the bathroom walls.

This property is run down and filled with drugs. It’s not a safe place for kids to be at all. There was poo smeared on the bathroom walls.

The only thing that I would recommend is that guests on the 2nd floor be reminded that there are people below them. Every night we could hear people walking, running and jumping around in the room above us until well after midnight. We could also hear the full telephone conversation of the man in the room next to us because he was so loud. Other than that the stay was great

The only thing that I would recommend is that guests on the 2nd floor be reminded that there are people below them. Every night we could hear people walking, running and jumping around in the room above us until well after midnight. We could also hear the full telephone conversation of the man in the room next to us because he was so loud. Other than that the stay was great

I have been to third world counties with better accommodations. I am not a hard person to please. We just need a clean safe room. This was the furthest thing from that. The property was extremely dirty. We arrived at 3:05 pm for check in, we were turned away until 4:10 pm. The rooms were not cleaned from the night before. The hallway smelled horrible, the carpets were dirty. The room was a non smoking room, smelled like smoke. Ashes were on the floor near the nightstand. The toilet seat was so loose I had to tighten it down. There were absolutely no hand towels, the face cloths were dark and dirty looking. There were no plastic cups or commodities normal rooms have. We did not shower there, we were afraid to do so. Needless to say we will not be returning to this facility.

I have been to third world counties with better accommodations. I am not a hard person to please. We just need a clean safe room. This was the furthest thing from that. The property was extremely dirty. We arrived at 3:05 pm for check in, we were turned away until 4:10 pm. The rooms were not cleaned from the night before. The hallway smelled horrible, the carpets were dirty. The room was a non smoking room, smelled like smoke. Ashes were on the floor near the nightstand. The toilet seat was so loose I had to tighten it down. There were absolutely no hand towels, the face cloths were dark and dirty looking. There were no plastic cups or commodities normal rooms have. We did not shower there, we were afraid to do so. Needless to say we will not be returning to this facility.

Idk

Idk

It had roaches the female that works at the window when you check in is overly aggressive and rude she needs to learn how to speak to and not at people she always frustrated and frowned up very snappy I wouldn’t never go back nor refer anyone to stay here

It had roaches the female that works at the window when you check in is overly aggressive and rude she needs to learn how to speak to and not at people she always frustrated and frowned up very snappy I wouldn’t never go back nor refer anyone to stay here

There always great

There always great

Na

Na

Great service and comfortable bed.

Great service and comfortable bed.

Reliable, secure, dependable n hospitable

Reliable, secure, dependable n hospitable

Located in a unique area, i can always count on the staff and hotel management to ensure the safety and good hospitality they provide. Ty for always looking after E Rodriguez

Located in a unique area, i can always count on the staff and hotel management to ensure the safety and good hospitality they provide. Ty for always looking after E Rodriguez

Great

Great

I will definitely be returning!!!

I will definitely be returning!!!

It was decent. The only complaint Is that the shower drain is wide open and a roach came out of it. But other than that, it was very cozy for a simple solo trip.air conditioning was great also.

It was decent. The only complaint Is that the shower drain is wide open and a roach came out of it. But other than that, it was very cozy for a simple solo trip.air conditioning was great also.

Always good

Always good

Loyal customer service

Loyal customer service

Checked in and found a bed bug. The staff had no problem refunding nd understood why we wanted to check out but the fact that they weren't surprised leads me to believe its a known issue.

Checked in and found a bed bug. The staff had no problem refunding nd understood why we wanted to check out but the fact that they weren't surprised leads me to believe its a known issue.

The carpeting in the hallways were worn and dirty. I was solicited by prostitutes in the elevator and in the parking lot and the police sirens kept me awake at night.

The carpeting in the hallways were worn and dirty. I was solicited by prostitutes in the elevator and in the parking lot and the police sirens kept me awake at night.

Weird smell as soon as you walk in the lobby, in the room there were stains on the sheets and strange stains in the shower… counted the minutes down until we checked out the following morning. We got the room as a last minute deal, and the room and hotel certainly matched the low price we paid.

Weird smell as soon as you walk in the lobby, in the room there were stains on the sheets and strange stains in the shower… counted the minutes down until we checked out the following morning. We got the room as a last minute deal, and the room and hotel certainly matched the low price we paid.

Came back and stayed here definitely enjoyed it and the staff is really friendly and remembered me definitely will come back and stay

Came back and stayed here definitely enjoyed it and the staff is really friendly and remembered me definitely will come back and stay

the hotel itself was fine the clerk on the other hand was rude and wouldnt provide his name when asked didnt want to answer anything I asked very poor customer service.

the hotel itself was fine the clerk on the other hand was rude and wouldnt provide his name when asked didnt want to answer anything I asked very poor customer service.

Its was ok

Its was ok

STANK SO BADLY HAD TO LEAVE 4AM TOO LOUD MUSIC AND BASS COULDN'T REST

STANK SO BADLY HAD TO LEAVE 4AM TOO LOUD MUSIC AND BASS COULDN'T REST

Horrible customer service. Definitely not worth the price. Lied about placing a military discount on my reservation.

Horrible customer service. Definitely not worth the price. Lied about placing a military discount on my reservation.

The unit was dirty, it seems they didn't swept it, the toilet with pee. Some stained sheets.

The unit was dirty, it seems they didn't swept it, the toilet with pee. Some stained sheets.

Friendly staff very organized

Friendly staff very organized

Not a good area

Not a good area

Good but rough part of town

Good but rough part of town

It was not bad at all. The staff were friendly and courteous. The room was clean. It was a bit noisy from the cars racing by but I suppose that will be as it is next to a busy road. I would have preferred a coffee station inside the room but that is neither here or there. It served its purpose as we just slept there.

It was not bad at all. The staff were friendly and courteous. The room was clean. It was a bit noisy from the cars racing by but I suppose that will be as it is next to a busy road. I would have preferred a coffee station inside the room but that is neither here or there. It served its purpose as we just slept there.

Very clean and good staff definitely coming back

Very clean and good staff definitely coming back

I no sooner arrived and a couple of hours later I had to leave for a family emergency. The gentleman at the front desk was very helpful and refunded my account for the unused day without a problem. I have stayed at the Hampton in VA Beach. They had horrible customer service. I will be staying with you guys.

I no sooner arrived and a couple of hours later I had to leave for a family emergency. The gentleman at the front desk was very helpful and refunded my account for the unused day without a problem. I have stayed at the Hampton in VA Beach. They had horrible customer service. I will be staying with you guys.

I checked in but couldn’t stay at the property. The scent of marijana was strong in the check in area and the outside looked area looked very unsafe. I am asthmatic and had booked a non smoking room so this could not work. I had to get other accommodations for the night.😡

I checked in but couldn’t stay at the property. The scent of marijana was strong in the check in area and the outside looked area looked very unsafe. I am asthmatic and had booked a non smoking room so this could not work. I had to get other accommodations for the night.😡

Staff is the best really good team manager has on site and very professional and friendly definitely will stay at this location again

Staff is the best really good team manager has on site and very professional and friendly definitely will stay at this location again

It was very very dirty place. Roaches insects were everywhere in the room. Rooms were stinking like rotten eggs. I would not recommend anyone to book this property even with free of cost. Generally, i don’t write reviews but this place was horrible.

It was very very dirty place. Roaches insects were everywhere in the room. Rooms were stinking like rotten eggs. I would not recommend anyone to book this property even with free of cost. Generally, i don’t write reviews but this place was horrible.

Me and my familys rooms smell moldy and bad I was in room 122 and my brother was in room 113. It was hard to sleep in the room cause of the smell and when I woke up on Sunday there was a dead water bug under the desk in my room and the and dead roache by the mini refrigerator. And I have taking pictures. After driving back home I developed a very deep cough and headache. I know what mold is cause I remolding apartment and many house in my time. I am certified mold detector. And my stay wasn't happy at all and my family. This is unacceptable and unhealthy for anybody stay.

Me and my familys rooms smell moldy and bad I was in room 122 and my brother was in room 113. It was hard to sleep in the room cause of the smell and when I woke up on Sunday there was a dead water bug under the desk in my room and the and dead roache by the mini refrigerator. And I have taking pictures. After driving back home I developed a very deep cough and headache. I know what mold is cause I remolding apartment and many house in my time. I am certified mold detector. And my stay wasn't happy at all and my family. This is unacceptable and unhealthy for anybody stay.

Bed bugs

Bed bugs

Stag was very friendly quick and very attentive

Stag was very friendly quick and very attentive

There was hair in the shower and bugs on the floor. A flea jumped on my while there, and we unfortunately had to leave to find a different hotel. Thankfully they told me they would refund the stay, which we're still waiting on.

There was hair in the shower and bugs on the floor. A flea jumped on my while there, and we unfortunately had to leave to find a different hotel. Thankfully they told me they would refund the stay, which we're still waiting on.

The lobby smell oddly of some type of spiced lemon, not unpleasant, but odd. The room was poor. The room smelled very strongly of mildew. Ended going to a local store to buy disinfectant to make the smell go away, but was still strong in the sheets. If I was in a better economic situation, I would have spent 300 to stay in the city a Marriott or The Hilton, butI was on a budget

The lobby smell oddly of some type of spiced lemon, not unpleasant, but odd. The room was poor. The room smelled very strongly of mildew. Ended going to a local store to buy disinfectant to make the smell go away, but was still strong in the sheets. If I was in a better economic situation, I would have spent 300 to stay in the city a Marriott or The Hilton, butI was on a budget

Staff was very friendly and very attentive and helpful definitely will come back and stay here again.

Staff was very friendly and very attentive and helpful definitely will come back and stay here again.

Mukti at the front desk was very accommodating and kind. Rooms were very clean and maintained

Mukti at the front desk was very accommodating and kind. Rooms were very clean and maintained

It was good

This property was over priced for the area and condition the hotel was in.

This hotel was not clean and was very run down. The staff didn’t care that items in our room needed repair - light and refrigerator. We informed the staff multiple times but nothing was done. They could have offered us a different room if they weren’t able to repair them. But no communication from staff at all. I would not stay here again.

Terrible! I asked to be refunded and I left the property

The room was so dirty and the alarm was making noise like for 3 hours

The property allows tenants with dogs. Barking dogs kept me up until 2am in the morning. Limited lighting in the room made it dark and it smelled like cigarette smoke in a "non-smoking" room.

The room was okay until we realized that they had roaches. There were two little ones and then a giant one seemed to crawl out of the wall. We decided to leave and the front desk clerk gave us what seemed to be a well rehearsed corporate notice saying we couldn’t get a refund and I told them I wasn’t leaving without the money for the remainder of the stay and eventually the deposit was returned. Will not recommend and won’t ever stay again.

The room itself was good but in the middle of the night they had guests that were yelling up the hallways with their dog barking

Good

No one even bothered to clean the room, sheets.