Extended Stay America Premier Suites - Portland - North

I like the staff when it’s first checked in around 3 PM there was an African-American gal that was pregnant that was amazing and another lady with her that I think for the manager they were great We were in room 125 and the entire room smelled like marijuana all night long people were partying and smoking marijuana and people from random acts of life hang out in the front and the staff in the evening is not friendly. Also they say it’s a grab and go breakfast but there was barely nothing left except the muffins when we went in there

The hotel itself was awesome as well the staff was top notch. Only downfall is the amount of homeless out on the main road along this hotel. Which the hotel can not help. I would certainly stay here again for its warm welcome plus close proximity to the max(light rail).

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Not bad Kitchen facilities

Everything was great No complaints just that it got over to soon

No complaints just that it got over to soon ?

The staff were a pain to deal with, said they’d compensate a lost passport after a cleaning lady went in after I explicitly told her no. They then backed out and were incredibly rude. They did not need to say they would cover it if they weren’t going to.

Arrived and the place was clean and looked nice. While checking in at 11pm the person checking us in was very sweet and nice. He me into a nice room real quick. The room was very clean and beds comfy. Will stay again! Thank you!

Exceptional

Not a safe area to stay in.

Staff were friendly and helpful. It was close to the park where my granddaughter was playing softball. Wish the breakfast included more choices. There were very few things I could eat and had to stock my room with breakfast items from the store.

Staff were friendly and helpful. It was close to the park where my granddaughter was playing softball. Wish the breakfast included more choices. There were very few things I could eat and had to stock my room with breakfast items from the store.

This is not a like!They charged me a late checkout fee when Priceline screwed up my reservation. I tried everything to see if we could make it work I got constant 15 minute warnings even though we were trying to get Priceline to transfer the reservation. Then i got all my stuff out in 15 minutes and she remarked I owed a late fee. She said I would not be allowed to stay in the future if I didn't pay. I said that is fine with me and then still got a late fee charge. That was one of the most petty bullshit charges I have ever seen. I asked to talk to the manager who was there and she said she was too busy. I will put all of this on Yelp and any other site. I also have no problem standing in front of your entrance and tell any possible customers to never go to this place. Everything

Everything fine in side love it no noses

Front desk staff was very very nice Not the hotels issue, but far far too many drug addicts everywhere. That Burger King next to the hotel looms like a zombie movie.

The breakfast was good had hard-boiled eggs and yogurt

Good

Very poor

Passable

Excellent

This is not a like!They charged me a late checkout fee when Priceline screwed up my reservation. I tried everything to see if we could make it work I got constant 15 minute warnings even though we were trying to get Priceline to transfer the reservation. Then i got all my stuff out in 15 minutes and she remarked I owed a late fee. She said I would not be allowed to stay in the future if I didn't pay. I said that is fine with me and then still got a late fee charge. That was one of the most petty bullshit charges I have ever seen. I asked to talk to the manager who was there and she said she was too busy. I will put all of this on Yelp and any other site. I also have no problem standing in front of your entrance and tell any possible customers to never go to this place. Everything

The bed was like sleeping on slab of cement. We didn't get much sleep .

Very happy with my stay

The attitude and treatment by the manager

Room was clean did not have the usual nicotine smell that some motels have

It was great

Clean room, quiet. Lots of homeless people in the area.

The staff, the room, the cleanilness of the room and lobby. Limited cookware. But thats not as big a deal as the parking lot. Loiterering, drug use, drug deals in the parking lot. Its sketchy, hotel cant be good alone, security of vehicles in the parking lot is a must.

Limited cookware. But thats not as big a deal as the parking lot. Loiterering, drug use, drug deals in the parking lot. Its sketchy, hotel cant be good alone, security of vehicles in the parking lot is a must.

Front desk staff was very very nice Not the hotels issue, but far far too many drug addicts everywhere. That Burger King next to the hotel looms like a zombie movie.

They call you from 7am to either extend or leave.

Please be careful with this place if you happen to have any delays I’m checking in. They will literally cancel your reservation if you arrive a bit late. Even if you say forget the reservation, I would like to book another room. There was say no it’s too late. We can’t rent out rooms after hours. They are so f…. Up. Specially a guy NAME SIMON, he thinks his the boss. He would not try to give you a room even if in the website shows that there is more rooms available. He would say no there’s not and not even try to help you. STAY AWAY

We always enjoy staying in this property. The staff is great, the rooms are large and clean, and it's conveniently located. What's not to love?

I’m convinced we got the worst room in the entire hotel. You could hear every single thing that was going on in the lobby and even below you and above you.. the sheets were inside out. the windows had something sticky on them. the towels smelled like smoke and the homeless issue outside and around is insane.

Does not really have breakfast so be prepared. Only had muffins and instant oatmeal. No fruit, eggs, yogurt. Also have to ask for dishes if you need in your room.

Pet - friendly, super polite and nice front staff, very clean room, quiet, 10/10

Staff was amazing i got vharged a pet fee when i havd a service animal they fixed the issue and staying extra day

My car tires were slashed in the parking lot all 4

I really enjoy staying at any Extended Stay America. They're always clean. The rooms are larger than your typical hotel/motel. Most important, the beds are comfortable! In addition, you get lots of in-room amenities. Of all the chains I've stayed in, this is the only one in recent years I've considered joining their club. It's really just that comfortable and reliable.

Honestly not worth the money. The towels smelled like smoke. I ended up buying my own towels at Fred Meyers and using those during my stay. The TV didn’t work. The WiFi didn’t work. Unfortunately the list goes on. I have stayed here in the past and have had great experiences. But now I will be taking my elsewhere when I am in town for work.

Breakfast is not good ,

Security in the parking lot! Amazing service as well

Always a pleasure staying here!

Good place if you coming for business

We had a great stay, however we never got

Affordable hotel room was clean and spacious and Bed was comfortable as well.

The room was nice enough and seemed clean. Some noticeable wear/flaws in spaces like the shower and elevator. Breakfast was very limited and staff did not restock it often. Food carts near the hotel parking lot were very convenient and nice but not much else near by. For the price it overall wasn't a bad stay.

Dodgy area but convenient to the Expo Center, and security is strong around the hotel area with roving armed guards so no homeless issues in the hotel lot. Surprising nice hotel for the price, staff was super, and nice amenities.

Tes

The kitchen and fridge was a lifesaver. The towel service was ok. The sheet was clean enough. The shower curtain was terrible would not stay in place.

I do recommend going early if you want any of the offered breakfast which is muffins, boiled eggs, granola bars, yogurt etc. Not a lot left if you wait. Overall I would recommend to stay here.

Door interior was peeling. There appeared to be mold not only in my room but in my family's blinds.

Great!

The beautiful girl at the front desk was very helpful and sweet. We are enjoying our stay. The bathtub could be cleaner, but the rest of the room is very clean. The window shade needs updating as it will not open. The chain is attached to nothing

Our room was large and very clean. The breakfast included in the room price was not what we would have hoped for. The customer service staff was quite friendly and very accommodating.

Only cereal available no juice and nothing from kitchen. We arrived at night and there was a few suspicious people around.

homeless everywhere surrounding property

Property very clean, no hidden costs, staff very accommodating.

Everything was good except breakfast.

Place looks pretty worn down. Crack in the tub, warped floors, poor ventilation.

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Staff was good, but the environment inside and outside the stay was very unsafe and disturbing. Felt uncomfortable walking around the place. The place smelled horrible.

It didn't feel very safe to have my family around this area.

Homeless people all around the area driving up to it…

lots of homeless. Exit doors were not locked and secured, some have no handes. It was held open with a rock.

The staff was top notch. Super friendly and very welcoming. Everything was great, except there was a weird smell when we entered the room. I cant describe the smell, and it was not overwhelming. It would just hit us every time we entered the room. I guess we would get used to it while in the room.

Spacious, clean, friendly staff.

Very clean and convenient.

Enjoyed the area

Clean room

The staff is absolutely wonderful.

I would point out that I chose this place because it had arguable the best price of places in the area and Google images showed it looked fine from the outside Buuuuut unfortunately the outside of the hotel is plagued with the homeless at night and mist everyone we saw there looked shady and unfriendly. However, this isn't the fault of the hotel so I don't hold it against them Out room had a few quirks but generally was clean. We noticed little areas where paint had been smearing in areas outside the was, such as in the trim, but you would only notice them if you were looking for them. Only major issue I can hand to them is the fact our bed was rich hard. We slept on it for one night and then reached out to the staff to ask if we could upgrade or if they could make it right. They immediately got us a new room with a bed that had far more cushion and was even cleaner then the first. So, very big props to them for putting in the effort and helping us so soon. Staff was very good. Desk ladies had good adittudes when we made requests, had towels at the ready when we asked and again made right on our bed issue. Only other issue I can think of was the water pressure in the bathroom was wonky. Shower was weak in pressure but the sink was very powerful. Not a huge issue though. Hot water cane when you asked for it so that's great in my book. For anyone who is wondering, we did get free wifi it worked well

Not bad for Portland. Very well lit parking lot and security driving through all day and night, was nice.

The “Breakfast” was a joke! Hard boiled eggs, Oatmeal, a couple bars, coffee… No juices, nor even water. No cereal, no milk… no fruit, just mostly bare counters… Also no ice machine!

A lot of stragglers and homeless in the area. Some wonder and roam the parking lot. But security is on site

Homeless people are visible and are loitering around in front of the hotel. Felt unsafe for my vehicle. Need to put all my belongings inside the room.

Good hotel with clean room and attached modern kitchen.

The check-in was nice and smooth. This location is much better than the one in Beaverton. The room is clean, everything looks brand new, very spacious, no bugs, and no clogged shower drain. I had trouble with my key card and Christine at the front desk helped resolve the issue. Thank you!!

Tree place was run down and lots of homeless, no place to eat near by. Overall looked scary and horrific

Hotel was clean and close to race track

The property is great, but there is much homelessness and heavy drug use around the area, making it not so much family-friendly, but the price was fair so I can not complain much.

The rooms smelled if we didn't have the restroom vents opened. I won't consider this hotel as non-smoking. The breakfast had very limited choices.

The hallway looked old

First off, the staff is friendly and provides excellent service. Unfortunately that is the only positive. The property is in the middle of a homeless area (probably like most of Portland) and the presence of that population dominates the area. When we arrived, the power to the area of the hotel was out but the staff still managed to get us checked in and into our room (though we were surprised there was no emergency lighting in the hallways). Also be aware the smell of marijuana is prevalent from the time you leave your car until you enter your room. The room furnishings are at best meager. The kitchenette for the "extended stay" property contains only a refrig, micro oven, sink and hot plate. No dishes or utensils unless you specially request them at the front desk. There's not even a coffee maker in the room or an ice machine on the property (make your own in the freezer). But there's no table to eat on anyway unless you use the desk. The only chair is a beat up desk chair and the bureau only had two drawers but shelves and cutouts for a refrig and micro which are not needed. The "healthy breakfast" is a total joke. Coffee, oatmeal (in a cup), fruit bars, yogurt or hard boiled egg. THAT'S IT! Finally, be prepared for the gatherings in the parking lot. People were just hanging out by their cars drinking beer and smoking pot. Did see one security guard but he parked his car, got out and stopped to have a smoke with the other patrons hanging out by the entry door.

very convenient

This place was a little run-down. The light at the bedside kept flickering.

All in all we had a good experience

Check in was slow, keys had to be rekeyed, otherwise ok. Area just ok

Hotel and staff are great! The area around the hotel is marginal but nothing negative happened and I’ve stayed in this area for the last four years and nothing has ever happened. There is a new food truck park adjacent to the hotel and had a great lunch and dinner one of the days I was there. Dinning otherwise in not walkable but there is good dinning within 15 minute drive.

It is very unsafe location, people loitering in the hotel parking lot.

“The staff were very unfriendly, the place didn’t feel safe, and the breakfast was terrible.”

Good Value for a drop in without reservation

Homeless are just around roaming so it's very dangerous to leave anything in your car. Constant banging of the wall from next door.

The room is great, except the bath tub is quite worn out. The staff is helpful.

The hotel itself and staff were great, but the surrounding area has a lot of drug users/homeless roaming the area. I didn’t see any in the parking lot for the hotel itself, but they were close by in the adjacent parking lots (especially the Burger King.) They didn’t bother us, but something you should be aware of if staying there. The parking lot is well lit and there’s a private security car that frequently patrols the area.

They gave away my room! Terrible!

Staff - Very nice, kind and polite. Area - So many Homeless ppl. Not felt safe.

The reception was always unattended, which made it difficult to get help or resolve any issues that arose. The breakfasts were practically non-existent. We were only offered coffee and a muffin, which was very disappointing considering the price we paid. Additionally, there were many homeless people in the surrounding area, which made us feel uncomfortable. The worst part was when the power went out on Friday morning, and there were no emergency lights. They didn't even notify us of what had happened, which left us in a very uncomfortable situation. Overall, my experience at this hotel was very bad, and I wouldn't recommend it to anyone.

Power outage happened during my stay. No staff on premesis. All hallways dark without illuminated Exit signs and stairwells were pitch black. Used cell phone flashlight to get downstairs and exit building. No one at front desk. Front door open and ajar and anyone could enter building undetected. Security guards were out at far end of parking lot chit-chatting and not working. A lot of vagrant and homelessness in the area. Unsafe situation for several reasons. I would have hoped that property management would bring in battery powered lighting for hallways and stairwells to help guests exit. It was a ghost town and apocalyptic. Property management needs to reconsider safety protocols. I won't stay here again.

They made a big deal about my service dogs so I had to explain why my kid need a service dog that a Dr. recommended for his condition. So when I was explaining the manager said ok pay for one and the other one stays free but the kid and the dog need to be together at all times . Damn didn’t know she made the rules about service dogs!

I recommend. Food trucks nearby. Good value for price and adequate with safe atmosphere and helpful staff.

No TV, short staffed, no tray for carrying utensils

The hotel will ask how stay was but not send a text about confirming or checking in instructions. I will never stay again. If i were you i would pick another place!!!!!

We use to love to stay in extended stay properties, but this one was a bad experience. Staff was so unfriendly, unwelcoming, our room was fairly decent, clean, but the shower curtain was almost falling off. The smell in the building and hall ways was horrible, smelled like smoke and weed made me very sick. They say no smoking but obviously they do a horrible job to ensure that for everyone. The area was so scary too many homeless all around the property. I highly recommend booking elsewhere!!!

Great location, other than the fire alarm in the middle of the night, I loved it. The foot carts close by have great food.

AC unit or something in the room gave an audor. AC unit was noisy and did not maintain the temp

The neighborhood is not the best. There were many people parked in the parking lot sleeping in their cars making it somewhat uncomfortable going into the hotel at night. The staff was great and very friendly. The room was very spacious and had a refrigerator and sink which was great. We unfortunately did encounter a little visitor in our room. I made the staff aware once we checked out. It was a good stay besides those two points. If I didnt go to the Portland indy race then I probably wouldn't have stayed here.

Seamless check in very friendly staff. The property is fenced with 24hr security.

Lots of homeless in the neighborhood

When I got there to check in they stated I had to wait because there was a shift change. They were having a farewell party at the desk while people were waiting. After they started to complain about a negative review they got and how it wasn’t their fault. The places smelled of weed in the whole hotel. It was giving me and my kids a headache. We had to stay out of the hotel and just come to sleep. It smelt really bad. I was upset about it because it looks like the are remodeling it and it looks nice but the smell just over powers. The breakfast was just a muffin oatmeal and a fruit. That is not a breakfast. I feel they could specify what their breakfast is like other hotels when it not a real breakfast.

Convenient location for trips to National/State Parks in the area and Interstate access. Very convenient food truck center in the area for some meals. Some of the area not the best, but wasn’t too bad while we stayed.

Conveniently located at the highway

Machine wasn’t working to make a key so I have to wait to find staff to let me into my room every time I come and go

stuff if you need them. not coming back to this properties, not to mentioned smokes are everywhere

Way to much homeless people around and on the property for my comfort.

Our room was a decent size. Two queen beds and it had a little kitchenette in it. Room was clean. Beds are just ok. We seen at least 25/30 homeless walking around outside. There was security present but make sure to lock vehicles. There’s a cute little food trailer park nearby. The breakfast was not good. Only had muffins, nutrition grain bars and oatmeal. ZERO drinks other than coffee. No juice, milk etc for kids. If you’re considering this because it claims they serve breakfast I’d look elsewhere.

You can hear neighbors through the wall and doors. The breakfast is not worth coming here for. There is scores of homeless people close by.

Good spot for a few night stay. Better than average Extended Stay Property in a quiet industrial-ish area about 12-15 minute drive from the airport and few minutes walk from light rail. Good food truck park right at the front of the property.

Good for the price. Arrived and no one was at the front desk. The human had gone to burger king. Seems clean and comfortable.

Property was located with lots of homeless around the area. The front deak guys was very helpful and gracious. Very well mannered and j ew the city pretty well.

Breakfast was disappointing. Tiny vending machine type individually wrapped muffin and a small granola bar….. Area is depressing with lots of “unhoused” loitering close by. Not a place you want to be walking around after dark.Some of the hotel guests look like they’re residing there. I t worked for our need but for the price $ 228, I would pick another option next time. On the positive side, my car was not broken into!

Several restaurants were walkable from the hotel

Nice room clean and very big. Has kitchen and fridge. Beds are good and WiFi is pretty good.

Sounds like there was a bull in a china shop above us from 7pm-3am asked front desk at 10pm if they could ask to have them quiet down and nothing changed. Beds were very very hard. Bathroom was not cleaned. It is not a safe to park your car as lots of homeless are in the parking lot and close by.

A lot of people wandering around the property and the adjacent area has lots of house less people. But I love the location whitcj is close to my families homes.

Great Stay was just for a layover first time in this hotel was very nice.

Upon arriving/checking in at about 6:45pm, I waited for a good 10 minutes for the front desk person to show up. There were 2 people waiting in line already, one of them said the front desk person was gone for half hour. I was put on the second floor in a room near the elevator facing the lobby. At night I could hear people talking loudly in the lobby. On the other side of the room, I could hear people talking loudly downstairs from the window side. The fire alarm beeping happened to start that night and kept going on for the ENTIRE night because it was STILL beeping in the morning by the time I checked out. Fortunately I had a pair of ear plugs that I could use. I did sleep OK.

It's convenient, but not really for breakfast.

Price per value was not there on any level.

Walls are very thin, fire alarm went off at 2am and had to evacuate even though it was a false alarm, all guests had to provide id which wasnt something I've had to provide before, surrounding area feels unsafe, beds were very hard, "free" breakfast is oatmeal packets

The room is very clean, nice and comfy. There is also a small kitchen which is very convenient to heat up food. It had everything we needed. Staff is very friendly.

Lots of homelessness around the property. Odd people coming in and out of the hotel, pound neighbor, breakfast was extremely poor .

The room was not swept, there was still crumbs on the floor and counter. Why advertise breakfast included? I was disappointed that they only had coffee, granola bars, mini muffins. There was many homeless people outside.

We did not like the hotel at all. First, at the entrance there were a lot of homeless people there. We felt unsafe there. Secondly, as soon as we entered there was a very bad smell in the halls and rooms. Third, the bedsheets, chairs, and tubs were dirty, too. Fourth, the curtains had mold. Lastly, they took three hours to come to replace the bedsheets. We do not recommend it at all.

Hall way stinks

Terrible location, lots of homeless around and dirty area, no breakfast at all, very noisy.

Worst experience, booked for 3 days checked out in one. Worst hotel with no facilities, they says continental break fast but lie.. worst smell in lobby .. worst smell in room noise every where people smoke all the time just outside people shouting .. never book in this hotel or you will regret. Very bad neighborhood..

Convient. Good parking

Overall the cleaning of the room was great but the rest of the hotel no.

Ok, for 1-2 day trip

I arrived at 3:05, check in is 3pm. I get there and staff is helping someone for over 10/15 minutes as the line gets longer. Then I finally get to the counter to check in around 3:25ish or so and the woman is rude. Tells me there is no room ready for me cuz I have a pet with me. Apparently booking thru 3rd party is cumbersome. The 2 staff members stood there talking to each other for almost 10lbs before even starting the process to check in me. The woman talked bad about other guests and stated people were gonna complain about rooms not being ready. I called her out for talking like that in front of guests and was immediately spoken down too. Then the young man at the counter proceeded to show my room number (using my key card jacket as the example)to the crowd of men behind at me as he explained the check in process. I am a single female traveling alone and this was extremely unsafe thing to do. Also the bathroom light was broken. And the door to the room didn’t fully shut. For a quick over nigjt stay it was fine. But never again.

Beds were

The room as very nice and clean, the only issues I ran into is the front desk receptionist questioned myself and my service dog. She tried to charge me a pet fee and I said that my dog was service dog she even had a vest on stating service dog. But because my service dog got super close to me a cried, the lady said “that’s not what a service dog does, what service does it provide” very rudely “then stated that her manager was gonna have her ass” I replied that “her and her manager can see my documents if it’s that big of a deal, even tho by law I don’t have to show any documentation! Other than that it wasn’t a bad hotel, lots of homeless around so just be aware.

Kinda old a lot of homeless people close by property kind of smelly even our bathroom didn’t have shower curtains. I asked the front desk and they said they will send somebody to put it on, but they never did.

Unsafe to stay. Too many homeless

The stay here was really nice I love that i felt safe here and the place was clean , gave me extra towels when i needed them I love the stay :)

Good!

We are sleeping 🛌 very good 😊!

There was lot of smoking outside and the walk to the room felt strong smell. But once we are in the room everything was good. Staff was very helpful. We really enjoyed our stay.

This property was clean on the inside and ok however the customer service was horrible. They said they had a breakfast and unfortunately they had tiny muffins for breakfast. Outside the homeless people were everywhere and you felt unsafe or worried your vehicle was going to be broken into. Was not worth the stress for the price of hotel

The place is like ground zero, there are hundreds of homeless people around the property, drug dealers and users, prostitutes it goes on and one

My card got charged even though I clicked Pay at property. We were disappointed with the grab and go breakfast. Barely anything there probably some coffee and cereals. We didn't see any bread or fruits to go. We opted to eat out instead. The room looks clean although we had to open the window and air it out. It smelled kinda funky in there like a mix of maybe something in the carpet, cigarettes or maybe the last person cooked something and just stuck in the room. I recommend a deep clean for the carpet/entire unit. Can't really stream our own Netflix account there, Internet was slow even after we called their IT department. On a good note, The staff was nice and professional. Easy check in and check out. I like how they framed a piece of law article by the elevator. Twas a nice read while I wait.

Sheets a

Great value, room was clean

After all this in night, got up on morning and went for breakfast and saw there was only muffin and energy bar for breakfast. They have free breakfast and only have muffin and energy bar. That too we had to keep calling the front desk person to refill that also as she would put o my 15 packets at one time. Would not recommend this hotel for stay at all. Location was good where the property is but that’s it. Nothing else was good here.

Breakfast was very poor and Breakfast staff were not friendly

The property was well kept, quiet and we loved having the convenience of a full kitchen.

Stains on cushions and in the tub. Needed to call front desk for bedding for pull-out couch, but there was no phone cord hooked to phone. Remote for the tv did not work. Breakfast was pretty much non-existent. There were 2 boiled eggs, 2 yogurts and a variety of dry cereal, but no milk. No plates, silverware, napkins. Sketchy area.

I went in a group of 3 females and it felt safe and secure. The bathtub didn’t look fully clean but everything else was fine. Would stay again.

The lobby wreaked of pot smoke when we arrived. The key card machine was down, so we had to be let in our room by the desk clerk. Our room’s smoke detector was going off. The desk clerk (who was great) changed the battery. Twice. Still wouldn’t stop going off. So we had to switch rooms. But, because the clerk was there alone, checking people in, this whole process took over an hour.

Breakfast was not there!

There was only one visible employee at check in. After waiting for several minutes she showed up carrying cleaning products. Was she also the ckeaning staff? She was cordial. The neighborhood was very scetchy with a visible police presence and bright lights outside all night that our blinds barely blocked. The property itself seemed clean and once inside I felt safe. I did keep peeking out at my car several times throughout our stay. I definitely wouldn't stay again.

A kitchen which I didn’t expect. Also didn’t expect to have to ask for a coffee pot and cups and coffee/creamers/sugars.

Highly recommend, quiet and comfortable. Staff was top notch and remembered me everyday. Very welcoming and accommodating. Will definitely stay again.

Staff was wonderful. Room was quiet and comfortable. Highly recommend and will definitely stay again.

Staff was AMAZING. Room was great. Have never slept that good at a hotel. Comfortable and quiet. Highly recommend and will definitely stay again.

It's not worth for the price. Basic things need to be asked. Like Hair Dryer, shampoo, no conditioner... It said breakfast is included, but only coffee with granola bar.

Horrible breakfast. They are giving frozen egg / protein bars and coffee. It’s a bit waste.