Sawgrass Marriott Golf Resort & Spa

Spectacular property!

The grounds on this property were beautiful, as they should be, home to such a prestigious golf course. The amenities and rooms however, were lack luster and VERY dated. To be clear, I was put in the Villas. When I hear Villas, I immediately think luxury well, this room was anything but that. The television didn't work. I requested a King bed and got two full beds. There were a few dead spiders in one of the beds when I checked for bugs. I didn't complain, just used my room as a place to sleep while I was there for a work trip. My final night, I was awoken at 4am by water dripping on me from the ceiling. Half asleep I move over to the next bed and lay there continuing to hear the dripping. I called the front desk and they ended up sending maintenance to check it out. The room upstairs was empty, so this was a pre-existing leak that was never properly sealed. At 5am I was removed from my room where I spent the next 2.5 hours in the lobby. For such a prestigious resort, I was HIGHLY disappointed.

Resort is clean and nice, but has some funky smells in key areas around the resort (main entrance/ice machines/ elevators). Some basic air freshening devices would go a long ways.

Exceptional

Landscaping gorgeous Pool nice Villas are spacious 90’s decor Broken shower shampoo dispenser Cockroaches Broken window blind in room

The room was nicely updated and spacious. The grounds were beautiful. The food at the pub was very good and staff was friendly.

Fantastic!

Very nice we loved it

Location was good Room was a bit old and outdated Definitely not worth the money

Villas are old with no extras in bathroom. No water in fridge & staff never responded.

Excellent resort if a little expensive

Older property the Villas wore not well maintained

Hotel didn’t provide slippers, smelly bathroom. Big No to this so called resort

This hotel feels antiquated across the board—rooms, amenities, and service all leave much to be desired. For the rate we paid, exceeding $600 USD a night, we could have easily secured superior accommodations and service at a more modest establishment. The phone lines were out of order, making it impossible to reach the front desk or housekeeping, and the bathrooms had unpleasant odors. When we ordered breakfast, it arrived in paper bags with flimsy plastic cutlery. I cannot recommend this hotel at all.

It was very clean and well run. Because of limited mobility I found it hard to navigate the distance between our room and the lobby and restaurants.

It was very clean and well run. Because of limited mobility I found it hard to navigate the distance between our room and the lobby and restaurants.

The room was very outdate, the room and carpet smelled musty. The room didn't have a balcony as it stated on the website.

It took no less than 12 calls over several hours to get anyone to pick up the phone. When they finally did answer the manager half heartedly said “sorry we had a big wedding.” WOW. Better customer service at roadside motel. This brand is not what it used to be - avoid at all costs.

Love this property

Love this classy resort!

The spa was wonderful. The staff was so friendly and welcoming. I would definitely recommend it.

Outdated rooms

Exceptional

Cabana Club shuttle to beach

The quality of the hotel—room, public spaces, service—did not match the price.

The quality of the hotel—room, public spaces, service—did not match the price.

The use of the Cabana Club and the pools were nice. The staff was great except the bartender at the pool bar/restaurant was rude! The bartender at the pool bar/restaurant was so rude. The fact that we spent $1300.00 and they charge $22.00/day for parking and breakfast is not included in your stay.

Exceptional

Property has a lot of potential , very beautiful. The cleanliness of the rooms were not good.

The cleanliness of the rooms were not good.

Shower was moldy, cockroach on floor, room was dated and they had a college football team staying at the hotel who was very noisy. Rather than put the team in one part of the hotels they spread the team throughout the entire hotel...

Shower was moldy, cockroach on floor, room was dated and they had a college football team staying at the hotel who was very noisy. Rather than put the team in one part of the hotels they spread the team throughout the entire hotel...

Location is great The property is super old. Beds are extremely small and uncomfortable. The whole place needs an update if they think people are going to spend $400 to stay there. I will not be back unless they renovate

Location is great The property is super old. Beds are extremely small and uncomfortable. The whole place needs an update if they think people are going to spend $400 to stay there. I will not be back unless they renovate

Staff very helpful and kind place was very clean

Staff very helpful and kind place was very clean

Friendly staff. Quick check in

Friendly staff. Quick check in

The staff couldn’t be more friendly. The grounds are beautiful. This hotel is in such need of renovation.

The staff couldn’t be more friendly. The grounds are beautiful. This hotel is in such need of renovation.

Very good

Everything was great

Everything was great

Great amenities, including outstanding golf courses, and good restaurants at the lobby and on premises.

Great amenities, including outstanding golf courses, and good restaurants at the lobby and on premises.

Exceptional

Superb

We always love our stays at Sawgrass Marriott. We appreciate the excellent service from greeting to check in to restaurant service. The views and ambiance are restful and relaxing. Our only wish for is fans in the bathroom, especially with Florida humidity.

We always love our stays at Sawgrass Marriott. We appreciate the excellent service from greeting to check in to restaurant service. The views and ambiance are restful and relaxing. Our only wish for is fans in the bathroom, especially with Florida humidity.

Guest services were great!

Guest services were great!

The staff was fine. The room needs to be updated. ALL of the furniture is very old and not comfortable at all.

The staff was fine. The room needs to be updated. ALL of the furniture is very old and not comfortable at all.

Very good

Old brown rooms and they charge your card amounts not authorized. WiFi down 3 out of 4 days.

Old brown rooms and they charge your card amounts not authorized. WiFi down 3 out of 4 days.

We love Sawgrass. It has a special place in our hearts for many years of family vacations spent with our children. Our last stay was to celebrate our 28th Wedding Anniversary and we loved it. It was perfect, as we checked in at a slow time at the hotel and so it felt very quiet (which we loved). We hope to go back again soon!

We love Sawgrass. It has a special place in our hearts for many years of family vacations spent with our children. Our last stay was to celebrate our 28th Wedding Anniversary and we loved it. It was perfect, as we checked in at a slow time at the hotel and so it felt very quiet (which we loved). We hope to go back again soon!

Old dated rooms, no wifi. Horrible experience.

Old dated rooms, no wifi. Horrible experience.

I greatly appreciated the pleasant, competent, helpful staff, the warm and welcoming decor, and the absolutely gorgeous grounds. I'll be back!

I greatly appreciated the pleasant, competent, helpful staff, the warm and welcoming decor, and the absolutely gorgeous grounds. I'll be back!

Property was beautiful clean and excellent customer service

Property was beautiful clean and excellent customer service

Everyone in the hotel was very friendly and polite.

Everyone in the hotel was very friendly and polite.

The property was beautiful. Staff was excellent. Food was really good. The rooms are need of upgrading.

The rooms are need of upgrading.

Beautiful hotel, right where you want to be.

Beautiful hotel, right where you want to be.

Clean

Clean

They ac went out the first night. They fixed it around 3am.

They ac went out the first night. They fixed it around 3am.

Hotel itself was fine, staff within the hotel itself were professional. We were put in a villa, not the main hotel which required more driving and still charged $22 a day for our car to be parked in a 95% empty lot in front of the building. The room itself was like a 2-3 star beach hotel, worn down, not very clean and miserably uncomfortable furniture and bed. Room was cleaned once in a 3 day stay. Floor tiles loose all over the place, greasy fingerprints all over thr bathroom fixtures. Shower and products were best part lf the room. Balcony would have been relaxing if more than 1 chair provided for w guests. Spent $400/night when we could have stayed at a HyattPlace closer to where we spent the most time for 1/3 of the cost. Shuttle to the beach was great, but access ends at 5-6pm. Would not stay here again.

Hotel itself was fine, staff within the hotel itself were professional. We were put in a villa, not the main hotel which required more driving and still charged $22 a day for our car to be parked in a 95% empty lot in front of the building. The room itself was like a 2-3 star beach hotel, worn down, not very clean and miserably uncomfortable furniture and bed. Room was cleaned once in a 3 day stay. Floor tiles loose all over the place, greasy fingerprints all over thr bathroom fixtures. Shower and products were best part lf the room. Balcony would have been relaxing if more than 1 chair provided for w guests. Spent $400/night when we could have stayed at a HyattPlace closer to where we spent the most time for 1/3 of the cost. Shuttle to the beach was great, but access ends at 5-6pm. Would not stay here again.

No

No

shuttle to beach club was easy and convenient

shuttle to beach club was easy and convenient

The hotel is not a 4 star hotel. Broken fixtures in the bathroom and needs a renovation. Staff was not knowledgeable or helpful with inquiries.

Great location, unfortunately dated rooms, shower over bath old model with water sometimes slowing dramatically, aircon throttles making room temp inconsistent

Great location, unfortunately dated rooms, shower over bath old model with water sometimes slowing dramatically, aircon throttles making room temp inconsistent

The Sawgrass Marriott Golf Resort & Spa was fantastic! The room was clean and comfortable, and the hotel staff were knowledgeable and attentive. The bartender was a great conversationalist, and helped make the evening enjoyable. I will definitely stay here again on my next visit to the area.

The Sawgrass Marriott Golf Resort & Spa was fantastic! The room was clean and comfortable, and the hotel staff were knowledgeable and attentive. The bartender was a great conversationalist, and helped make the evening enjoyable. I will definitely stay here again on my next visit to the area.

Location, aesthetics, staff were all fantastic. Valet staff was amazing .… Hunter is a hoot!!!!

The price of the room was extremely high for a less than basic hotel room.

The price of the room was extremely high for a less than basic hotel room.

Great hotel a bit stuck in 80s decor but executed well properly landscaping. Parking. Quiet Bathrooms are a bit tired . Fragrance after housekeeping a bit antiseptic

Great hotel a bit stuck in 80s decor but executed well properly landscaping. Parking. Quiet Bathrooms are a bit tired . Fragrance after housekeeping a bit antiseptic

It's a beautiful property. Our shower handle wasn't attached, and tub drain was broken. A maintenance person came up soon after we told the front desk. He left us a note saying both were fixed - neither one of them were fixed.

It's a beautiful property. Our shower handle wasn't attached, and tub drain was broken. A maintenance person came up soon after we told the front desk. He left us a note saying both were fixed - neither one of them were fixed.

It was a very nice resort

It was a very nice resort

There should also be a path connecting to the adjacent shops. The sidewalk ends and you need to walk in the street to cross. Otherwise, really nice facility and great staff.

There should also be a path connecting to the adjacent shops. The sidewalk ends and you need to walk in the street to cross. Otherwise, really nice facility and great staff.

I like the ambience,quiet and close with everything.

I like the ambience,quiet and close with everything.

Clean very pretty ! I did love the beach club ! It was my favorite! But VERY EXPENSIVE the drinks the rental of beach chairs to charge that much maybe they need to be replaced! A 28$ frozen drink is a little much

Stay was very comfortable and relaxing! Everyone was so nice and welcoming. Thank you!

Stay was very comfortable and relaxing! Everyone was so nice and welcoming. Thank you!

Overall great experience. Room in the Villas was a bit dated.

Overall great experience. Room in the Villas was a bit dated.

Room was comical. We booked a suite, the bathroom is very outdated, bath tub grout was pretty nasty and the water smelled terrible. The view in the room was mostly of the roof so don’t book this room, try to get a better view. The only thing great about this place is the amenities. I have a child that enjoyed the pools and the shuttle to the beach with the pool was great. The food options at the beach pool was good.

Room was comical. We booked a suite, the bathroom is very outdated, bath tub grout was pretty nasty and the water smelled terrible. The view in the room was mostly of the roof so don’t book this room, try to get a better view. The only thing great about this place is the amenities. I have a child that enjoyed the pools and the shuttle to the beach with the pool was great. The food options at the beach pool was good.

We are Bonvoy members we have stayed at this property many times and last couple years it has gone downhill. Last stay was a disaster

We are Bonvoy members we have stayed at this property many times and last couple years it has gone downhill. Last stay was a disaster

Beautiful property. Staff was very accommodating! My only complaint is there was not enough electrical outlets for our equipment

Beautiful property. Staff was very accommodating! My only complaint is there was not enough electrical outlets for our equipment

The outdoor property of this resort is beautiful with trees, water, bridges, two pools, and a golf course, but the rooms are very outdated and not well kept. Our room was in one of the villas-popcorn ceiling, small and uncomfortable beds (we chose a double queen bedroom), very old alarm clock, no USB ports or extra outlets, sliding glass door to the porch would not open so we could not go outside, we could hear every word in the room next door, but the worst was how loud our air conditioning unit was. The AC unit would kick on at least every 10 minutes (could not keep our room cool apparently) and woke us up several times in the night. For price we paid, and the additional $25 per day resort fee AND $22 day a day for parking that I was charged for but not made aware of at check in (I was only told that they needed a card for incidentals which is normal), this resort is not worth it. The gates to the villas were not working so no security as well. Unfortunately we will not stay here again.

The outdoor property of this resort is beautiful with trees, water, bridges, two pools, and a golf course, but the rooms are very outdated and not well kept. Our room was in one of the villas-popcorn ceiling, small and uncomfortable beds (we chose a double queen bedroom), very old alarm clock, no USB ports or extra outlets, sliding glass door to the porch would not open so we could not go outside, we could hear every word in the room next door, but the worst was how loud our air conditioning unit was. The AC unit would kick on at least every 10 minutes (could not keep our room cool apparently) and woke us up several times in the night. For price we paid, and the additional $25 per day resort fee AND $22 day a day for parking that I was charged for but not made aware of at check in (I was only told that they needed a card for incidentals which is normal), this resort is not worth it. The gates to the villas were not working so no security as well. Unfortunately we will not stay here again.

This hotel is run down! needs a total renovation. The rooms were dirty / linens old - thin - smelled - our experience was AWFUL! the room we reserved (Signature 1 Bedroom suite resort view) was unavailable due to maintanence issues - the registration desk apologized and offered a DIRTY hospitality room - unmade murphy bed on the floor - with access to a connecting dirty standard room! it was also awful. Finally we were offered (after 2 hours) a villa room - not in the main building (where are meetings were held). The villa room was old / dirty / run down - and had left over - half eaten cookies on the floor - next to the couch - on a paper plate - the entire experience was NOT good. And to top it off - my "final" bill was wrong - it included a night room charge AFTER we had checked out! I am awaiting a call back from the hotel accounting office. This was an awful experience!

This hotel is run down! needs a total renovation. The rooms were dirty / linens old - thin - smelled - our experience was AWFUL! the room we reserved (Signature 1 Bedroom suite resort view) was unavailable due to maintanence issues - the registration desk apologized and offered a DIRTY hospitality room - unmade murphy bed on the floor - with access to a connecting dirty standard room! it was also awful. Finally we were offered (after 2 hours) a villa room - not in the main building (where are meetings were held). The villa room was old / dirty / run down - and had left over - half eaten cookies on the floor - next to the couch - on a paper plate - the entire experience was NOT good. And to top it off - my "final" bill was wrong - it included a night room charge AFTER we had checked out! I am awaiting a call back from the hotel accounting office. This was an awful experience!

Beautiful resort. I had an amazing weekend.

Beautiful resort. I had an amazing weekend.

So much fun and so much to do :)

So much fun and so much to do :)

I did not like the room felt old

I did not like the room felt old

The rooms was outdated for $400 and building had rust needed work. Patio door latch was broken wouldn’t open. Beds were hard and pillows were flat. Not a 4 star resort. At least the room/building I was in.

The rooms was outdated for $400 and building had rust needed work. Patio door latch was broken wouldn’t open. Beds were hard and pillows were flat. Not a 4 star resort. At least the room/building I was in.

Rooms need urgent updating! For a hotel that charges 350,00 a night without breakfast could be a lot cleaner

Rooms need urgent updating! For a hotel that charges 350,00 a night without breakfast could be a lot cleaner

Ridiculous!!!

Ridiculous!!!

Superb

Shower curtain was ripped, tiles had mold on them

Shower curtain was ripped, tiles had mold on them

It’s just an old hotel that has uncomfortable beds and pillows. Food wasn’t good. Went to front desk in the morning to ask for clean towels and they said they would be up in 10 minutes. They arrived at some point later in the day….after I showered and left for the day. One valet attendant in the morning that had pulled my car up but took the keys and returned 15 minutes later.

It’s just an old hotel that has uncomfortable beds and pillows. Food wasn’t good. Went to front desk in the morning to ask for clean towels and they said they would be up in 10 minutes. They arrived at some point later in the day….after I showered and left for the day. One valet attendant in the morning that had pulled my car up but took the keys and returned 15 minutes later.

Location good, N/A on breakfast Timeliness of getting cars at valet parking.

Otherwise we had a good time.

Otherwise we had a good time.

Property quiet safe and staff are nice and friendly

Property quiet safe and staff are nice and friendly

Our room was in the villages aka villas. The room was old and the sliding glass door didnt lock well. There werent many options for dining and it was too cold to use the pool. I feel it was overpriced for what we got

We enjoyed our stay. Quiet and relaxing. We had the most friendly check in staff. She was so kind and helpful. The grounds are nice and well kept. The rooms are a bit older but clean and comfortable. We enjoyed riding our bikes to the local shopping and restaurants. We also really enjoyed the Cabana beach club. No complaints from us.

We enjoyed our stay. Quiet and relaxing. We had the most friendly check in staff. She was so kind and helpful. The grounds are nice and well kept. The rooms are a bit older but clean and comfortable. We enjoyed riding our bikes to the local shopping and restaurants. We also really enjoyed the Cabana beach club. No complaints from us.

Location is great. Staff was excellent. We were there for my daughter’s wedding at TPC sawgrass in suite 600. It was in the 50’s while we were there and had no option for heat and the living room area was freezing cold. We couldn’t turn off the fan from running even after turning it up to 76.

No hot water. Didn’t matter what time of day. 7th floor, not sure if that was why. Beds were small and very uncomfortable.

No hot water. Didn’t matter what time of day. 7th floor, not sure if that was why. Beds were small and very uncomfortable.

Service and treat towards children its shockingly bad. I wouldn’t recommend to stay here if you have children.

Service and treat towards children its shockingly bad. I wouldn’t recommend to stay here if you have children.

The shower was leaking at the couplings and sprayed the entire bathroom. The sink in the bathroom wouldn't drain properly. Several lights didn't work.

The shower was leaking at the couplings and sprayed the entire bathroom. The sink in the bathroom wouldn't drain properly. Several lights didn't work.

Landscape w green, water, wood bridges. Art work, lack of toilettry (shower cap?), no electric kettle. No mugs (paper cups instead). Personel was a touch and go, some overtly rude. WI FI: was it $20 a Day??? $12 a Day? Did you have to register to a Marriott frecuente user to get WiFi (and still be sales for money)? There was a chewing gum stuck to the elevator handle. The free juice machine was empty.

Muy buena

Muy buena

ok

ok

The rooms are very tired. Please see photo of the dial-up modem in case you want to access you late 1990’s files!

The rooms are very tired. Please see photo of the dial-up modem in case you want to access you late 1990’s files!

Parking expensive, restaurants expensive. Had to leave early due to hurricane and was refunded with no issues for nights not used.

Parking expensive, restaurants expensive. Had to leave early due to hurricane and was refunded with no issues for nights not used.

The extras, including 2 drink tickets, bike rentals, shuttle to cabana club and gorgeous walkways made our stay amazing.

Room smelled like glade plug in. Bad odor. Strong. Floors so dirty in room they were sticky. Rooms very tired.

Room smelled like glade plug in. Bad odor. Strong. Floors so dirty in room they were sticky. Rooms very tired.

Overall, a great place to stay when in Ponte Vedra!

Overall, a great place to stay when in Ponte Vedra!

Great property and staff! Will definitely stay again!

Great property and staff! Will definitely stay again!

The property is lovely. The villas are nice but could use a little attention.

The property is lovely. The villas are nice but could use a little attention.

Villas were close to the main hotel and were just a short walk from my room. It was very nice.

Villas were close to the main hotel and were just a short walk from my room. It was very nice.

The first room,the ac did not work!! And it reeked of mildew, so that tells u the ac didn?t just go out. The phone didn?t work so I couldn?t call at first and had to wrestle with the phone for about 15 mins- all while having a heat stroke with no ac.

Dining options

Dining options

Not worth the money, pillows had stains all over

Not worth the money, pillows had stains all over

Bed skirts were dirty.

Seamless check in. Very convenient to restaurants and Publix.

Seamless check in. Very convenient to restaurants and Publix.

Property was very well kept. Unfortunately we did not have hot water in our shower. And our room phone did not work to call for maintenance to fix the shower.

Property was very well kept. Unfortunately we did not have hot water in our shower. And our room phone did not work to call for maintenance to fix the shower.

The open layout and bars The quilts and bad sheets. And no coffee just in the lobby

The food was outstanding. The physical plant needs a major upgrade.

The food was outstanding. The physical plant needs a major upgrade.

Wonderful location, beautiful grounds. However, the facility itself is very outdated and in need of updating. The rooms are just OK, uncomfortable beds, the air conditioning system was poor, lighting in the room is very dim, and furnishings outdated. The staff is almost nonexistent. One we checked in we walked by the desk several times a day without a word of greeting. The valet staff, however, was excellent and overly friendly and hard working. With a few tweaks on staff courtesy and an overhaul of furnishings both in rooms and resort common areas, it would be much nicer. As it is, we didn't think it was worth the price.

Wonderful location, beautiful grounds. However, the facility itself is very outdated and in need of updating. The rooms are just OK, uncomfortable beds, the air conditioning system was poor, lighting in the room is very dim, and furnishings outdated. The staff is almost nonexistent. One we checked in we walked by the desk several times a day without a word of greeting. The valet staff, however, was excellent and overly friendly and hard working. With a few tweaks on staff courtesy and an overhaul of furnishings both in rooms and resort common areas, it would be much nicer. As it is, we didn't think it was worth the price.

Great facilities. We stayed in the villas just off the pool area.

Great facilities. We stayed in the villas just off the pool area.

Enjoyed the time spent in the area.

Enjoyed the time spent in the area.

The lady in the gift shop let us know we were in the villas and where we would need to walk. They also didn't tell us anything about the shuttle or how to get to the beach. We had to figure everything out on our own.

The lady in the gift shop let us know we were in the villas and where we would need to walk. They also didn't tell us anything about the shuttle or how to get to the beach. We had to figure everything out on our own.

Would stay again! Possibly the best stay in Florida I have ever had.

Would stay again! Possibly the best stay in Florida I have ever had.

Stood in line for almost 1 hour to check in! Hallway to the room was frigid cold, but room itself was hot and uncomfortable. Air vents in the room were dirty, carpet was dirty. Noise coming from the bathroom/pipes all throughout the night was incredibly loud and kept us awake all night. One of the sinks in the bathroom bubbled and backed up with nasty brown water. Really terrible experience.

Stood in line for almost 1 hour to check in! Hallway to the room was frigid cold, but room itself was hot and uncomfortable. Air vents in the room were dirty, carpet was dirty. Noise coming from the bathroom/pipes all throughout the night was incredibly loud and kept us awake all night. One of the sinks in the bathroom bubbled and backed up with nasty brown water. Really terrible experience.

Lovely stay but my room in the Villas, 1505, seems to have a bit of wear and tear - tired carpeting and well worn shower area.

Lovely stay but my room in the Villas, 1505, seems to have a bit of wear and tear - tired carpeting and well worn shower area.

Didn’t like that someone was able to charge my room a $200 bill from the bar. It was taken care of but should not have happened as well as getting sick for eating at the restaurant.

Didn’t like that someone was able to charge my room a $200 bill from the bar. It was taken care of but should not have happened as well as getting sick for eating at the restaurant.

The property staff was not helpful did not have all the amenities públicisid everything had an extra fee and the room was super old and way badly maintained

The property staff was not helpful did not have all the amenities públicisid everything had an extra fee and the room was super old and way badly maintained

I love staying here. Everytime we are in Ponte Vedra, this is where my son asks to stay. We have been coming here for years! Perfection in every way every single time!!!

I love staying here. Everytime we are in Ponte Vedra, this is where my son asks to stay. We have been coming here for years! Perfection in every way every single time!!!

The check in process was ridiculous 3 ppl behind the counter but only 1 doing the check in so the wait was horrible, parking in the lobby was unorganized, and extending the check out time was unknowledgable.

Very clean hotel. staff was beyond friendly

Very clean hotel. staff was beyond friendly

Very nice

Very nice

O

O

Lovely well kept grounds and pool. Interior is good but in need of updating. Ex. Carpet backing in room was shot. You could here the crumbled backing material when you walked across the room. Weddings took over on Saturday night - inside and out. Drunk wedding attendees until 2am woke us up and kept us awake. Room cleaning - Not enough cleaning staff. second night, gone all day, back to room at 5pm to find room untouched. The night manager responded and got someone to quick clean the room

Lovely well kept grounds and pool. Interior is good but in need of updating. Ex. Carpet backing in room was shot. You could here the crumbled backing material when you walked across the room. Weddings took over on Saturday night - inside and out. Drunk wedding attendees until 2am woke us up and kept us awake. Room cleaning - Not enough cleaning staff. second night, gone all day, back to room at 5pm to find room untouched. The night manager responded and got someone to quick clean the room

Quiet. Nice, friendly and fun vibe.

Quiet. Nice, friendly and fun vibe.

Property is a little worn, but clean. No help with baggage during check in and restaurant service was sub par. Nice location with dining options and walking paths nearby.

Property is a little worn, but clean. No help with baggage during check in and restaurant service was sub par. Nice location with dining options and walking paths nearby.

Got food poisoning at hotel restaurant. Lost 2 days of vacation because both my wife and I were sick.

Got food poisoning at hotel restaurant. Lost 2 days of vacation because both my wife and I were sick.

Marriott does it again. Excellent stay. Didn’t like that I had to go outside to another building to go to the gym though

Marriott does it again. Excellent stay. Didn’t like that I had to go outside to another building to go to the gym though

Beautiful view

Beautiful view

When we arrived at the resort, we dropped our car at with the valet, and unloaded all of our suitcases to take into the check-in desk lobby. When we checked in, we were told that we needed to go get our car to drive to our suite. Went back to the valet, and reloaded our luggage. we commented that it would’ve been nice to know that we were having to drive to our suite, and the valet told us that they did not have an up-to-date list. In the unit, our fire alarm was hanging off of the ceiling by a couple of wires, The tables in front of the sofa were rusted, and one of the lamp tables had a leg missing. The suite smelled very musty. We had to open a door to air it out. The next morning there was a roach in one of the bathroom sinks.

When we arrived at the resort, we dropped our car at with the valet, and unloaded all of our suitcases to take into the check-in desk lobby. When we checked in, we were told that we needed to go get our car to drive to our suite. Went back to the valet, and reloaded our luggage. we commented that it would’ve been nice to know that we were having to drive to our suite, and the valet told us that they did not have an up-to-date list. In the unit, our fire alarm was hanging off of the ceiling by a couple of wires, The tables in front of the sofa were rusted, and one of the lamp tables had a leg missing. The suite smelled very musty. We had to open a door to air it out. The next morning there was a roach in one of the bathroom sinks.

Very nice views

Very nice views

Only warm water.

Only warm water.

The villa was terrible. Water stains on the ceiling. Everything is old and in need of updates. Extremely disappointing for the price we paid.

The villa was terrible. Water stains on the ceiling. Everything is old and in need of updates. Extremely disappointing for the price we paid.

1. Took 20 minutes from the time I reached the counter to check in and we were rushed to wedding so never went in the room - forgivable due to training but the agent was not trained enough to serve. 2. We arrived to our 2 rooms at 11pm and one room was 85 degrees. 3. A rep brought us 2 keys to a new room. No offers to help with luggage or direct us to new rooms and we had to carry luggage down stairs and to an enitirely different building at 1130pm. Walked in and it was cooling but immediate smell of must and the sheets were damp. Our children's rooms were the same. We were so dang tired so we sucked it up and slept in moldy damp rooms. 4. 2 small waters in each room (one room was for 4 people and 2 waters) the rooms were a major distance from the main hotel as we were in what was called villas - a nice name for a really old staircase outside door access hotel. NOTHING like a typical Marriott but the charge was $350 per night. Then no reimbursement because we booked thru hotel.com. These buildings need total overhaul or a tear down re build and always keep ac on in florida. We felt like we were in a motel 6. Shame on Marriott for charging this rate just because the address is ponte vedra!

1. Took 20 minutes from the time I reached the counter to check in and we were rushed to wedding so never went in the room - forgivable due to training but the agent was not trained enough to serve. 2. We arrived to our 2 rooms at 11pm and one room was 85 degrees. 3. A rep brought us 2 keys to a new room. No offers to help with luggage or direct us to new rooms and we had to carry luggage down stairs and to an enitirely different building at 1130pm. Walked in and it was cooling but immediate smell of must and the sheets were damp. Our children's rooms were the same. We were so dang tired so we sucked it up and slept in moldy damp rooms. 4. 2 small waters in each room (one room was for 4 people and 2 waters) the rooms were a major distance from the main hotel as we were in what was called villas - a nice name for a really old staircase outside door access hotel. NOTHING like a typical Marriott but the charge was $350 per night. Then no reimbursement because we booked thru hotel.com. These buildings need total overhaul or a tear down re build and always keep ac on in florida. We felt like we were in a motel 6. Shame on Marriott for charging this rate just because the address is ponte vedra!

I give the hotel 5 stars. My only complaint was the restaurant food. Overpriced and not that great, but everyone was nice and the drinks were cold. Minor complaint though. There are lots of nice eateries around there, especially at the TPC clubhouse. I would definitely go back.

I give the hotel 5 stars. My only complaint was the restaurant food. Overpriced and not that great, but everyone was nice and the drinks were cold. Minor complaint though. There are lots of nice eateries around there, especially at the TPC clubhouse. I would definitely go back.

smokers too close to the pub patio.

This hotel needs updates. Not at all worth the price!!

This is an amazing resort with something for every age group. We had ages 7-67 and everyone had a fantastic time. Excellent food options on property, but also many restaurants close by. The Beach Club is just a quick, free shuttle ride away.

Well kept and clean. Excellent customer service

Hotel itself was decent, but for the price they charge per night not worth it

For this price/quality point, the hotel is falling behind. We booked a suite for (4) adults. While it was very roomy, the age is showing. Bathroom vanity legs were rusted, bathroom mirror had built in lighting, but mirror was rolling up from the edges, exposing wiring behind. Tile had been replace to fix two problems, and new tile didn't match

All

We were not impressed with the hotel. The a/c didn’t work properly, we lost power on half of the room, only 1 coffee cup for 2 people and the hallway leaked. We were given a voucher for 2 complementary drinks and were charged for them. They were removed from our bill when the charge was questioned.

Loved this property for a quick weekend trip from Colorado. Best part was the shuttle to the beach club!! Will stay there again. When I visit my friends

Sawgrass never disappoints

The service was truly excellent with typical Marriott well trained people. The physical condition of the property needs a bit of an updating. Its proximity to Sawgrass TPC is excellent and that golf courses & club are amazing! They are updating & refreshing Sawgrass TPC & they need to do the same with the Hotel.

Lots of options for activities. Pretty hotel and resort views! Staff was great.

Loved the view.

A very well maintained and comfortable resort. Very convenient to attractions in the area. The staff was great. We accidentally left a medicine there and they called us right away and sent it FedEX to our home in no time.

Felt like off season and forgotten maintenance

Really enjoyed my stay here and conference center was very nice

Adding gratuity to all food orders without informing guest in writing or verbally. Nothing was marked with signs and the layout being extremely large, was difficult to find gym, spa and other amenities. Not worth the price per night.

The resort was expansive. This was good and bad. I was given a room in the Villa section farthest from the main hotel and the rest of my group. Had I known this, I would have not stayed there. I felt disconnected and I was disappointed. The Upside is that I got a lot of steps in. I mentioned this to hotel staff, but they were not sympathetic, and my guess is because I booked my flights and hotel through a third party (Expedia)

Hi rates, this hotel should just be better than it is. It feels like something from the 80s Dash like most people are here for business conferences and this is the hotel that's here. The first night the TV system went down and got rebooted – which turned on the TV at my room at three in the morning. Lo and behold – someone has stolen the remote batteries. so now I have a TV in my room at three in the morning rebooting that I cannot turn off. The plumbing is finicky my hotel shower is Stock half shower half bath I can't fix it it's jammed… The bathtub is also jammed on "drain" so I can't take a bath without water. I can only shower. Half pressure. The bed is super comfortable and the staff are really nice… This place just needs freshening up. The restaurant is nice but the Buffay will run you 36 bucks with tip. I just feel like this whole thing is built for sales conferences for companies I'm not Here with… I'm just here to play golf and go to the beach for a few days.

The hotel was beautiful,, rooms were sparkling clean and the location was great!

Great golf and location…needs a little updating and the food at the pub/restaurant for what they charge could be a bit better. Staff was great

All good

Beach house is awesome. Pool fantastic and on the ocean.

We were placed in the musty villas at full price rate. $428 plus resort fee and parking was ridiculous for a below quality experience.

Checking in and out was so easy. All of your team are so friendly and very respectful and well trained. Our server Kelly at our dinner for 14 was exceptional. The man who handled our luggage and valet was so friendly and pleasant every day . Thank you for making our stay so pleasant.

Bath curtain and window curtain were dirty

I don’t know where to begin to describe how bad this hotel has become. Been staying here for 20 years and this is the absolutely last time they will ever see me there The first and most important thing is the filthy condition and lack of cleanliness. Stayed here in one of the villas for five nights, total paid for hotel room and parking was $2500. They certainly know how to raise prices after Covid but do not know how to maintain the property. When I arrived to the room, which had a kitchen and living room, there was not one fork spoon knife or coffee or coffee cups in the room no wine glasses or opener no spong soap or paper towels This all normally is supplied, if I had known I would’ve brought my own! Additionally spent $644 in the spa, service was OK but facility again not clean, stained ripped towels, bathroom dirty, and not one person asked me how my service was or how I enjoyed the spa after spending almost $650! I used the gym and there were no wipes in the canister to clean the equipment! When I complained to the front desk they looked at me like I was crazy. And who’s bright idea is it to turn on all the sprinklers around the villa at 5 PM when people are leaving for dinner… There was no way out of the villa without becoming soaked on my way to dinner! Please see the photos after checking out and paying the bill again not one person at the front desk asked me how my stay was or anything about my visit… Unreal Marriott has gone so far downhill it’s inconceivable