Fort Lauderdale Marriott Pompano Beach Resort

My only suggestion is to improve accommodations for guests with severe dietary restrictions. I have celiac disease, dairy and corn intolerances, and acid reflux disease, which limited my food options. A dedicated gluten-free/allergen-free cooking area, separate cookware, or even a microwave in guest rooms would be very helpful. I would especially like to recognize Emily at the pool, Georgina in the restaurant, Christina the restaurant manager, and Chef Charlie. Their care and attention made a tremendous difference. Emily took the time to learn about celiac disease and cross-contamination and checked with Chef Charlie about safe meal options. She also researched the cooking oil used for the potatoes and shared the information so I could verify it was safe. When I requested hard-boiled eggs, she ensured the pot was thoroughly cleaned before preparation. She brought me hard-boiled eggs, a plain salad, potatoes, and fresh fruit. The following day, Georgina, Christina, Chef Charlie, and the kitchen staff continued providing the same level of care. Thanks to their efforts, I was well nourished throughout my stay. I would have appreciated simple options such as plain chicken, fried eggs, or plain rice, but the staff's genuine concern left a lasting impression and contributed greatly to an outstanding vacation.

It was a complete disaster. It was only 9:45 a.m., and there was practically nothing left. I complained, and I was told that many people had already come through breakfast. I do not agree with that explanation. As a result, I had to pay for a separate à la carte breakfast.

Clean, updated very nice place to stay

Clean room, courteous staff, nice beach and delicious breakfast

I stayed in an executive, ocean front, corner suite. It was clean and comfortable. Every staff member I encountered were helpful and exhibit great customer service. Everyone greeted me throughout the hotel. Sunrise yoga was great. I only ate breakfast in the hotel restaurant and ordered from the menu. It was fresh and delicious. Matthew at the front desk was really helpful. Pretty safe for a solo trip as well.

Our delta was service at the beach and cleanliness. The beach experience was not good, dirty sand and workers that absolutely didn’t care to help you. Clean was the overall room and balcony, dirty windows and carpet. This experience was not like the pics shown on Expedia for this Hotel.

Amazing staff, beautiful beach, beautiful breakfast

Perfect staycation for our South Florida based family!

Un buen sitio , cómodo y limpio

Beautiful resort, the staff were exceptional! One of the best hotels I have been at!

Excellent place to enjoy with friends and family

Amazing hotel, has everything you need and want.

Very clean. Staff was great and very helpful. Very close to beach. Didn't know about valet parking and resort fees until after booked. That was extra 450 didn't plan on spending. No complimentary breakfast.

The best thing about the stay is the housekeeping department. Our room was very clean, and I am very picky! The housekeeping staff is the best part of this property, and they deserve raises. The negatives are the elevators didn’t work. The indicator light was non functional so riders don’t know what level they’re on, or even if they went up or down! Front desk unorganized. I got my key card with codes on the back but no one told me what it was for. I later found out it’s a code for the gate to the beach. Found this out after getting locked out and walking around the whole property! They could have explained this at check-in! The hotel charges a $45 DAILY “RESORT FEE”! An email was sent last minute to disclose the up charge. Too late to do anything as flights are booked. MOST ANNOYINGLY, the hotel forces valet on patrons at $45/ day…plus tip valet every time we want to use our car. It wouldn’t be so bad if the hotel did valet service correctly. But our cars were held hostage while we waited in lines in the heat. I could see my car a few feet away. By the time we’re in the car, hair frizzed and feeling irritated! I wouldn’t stay there again.

The property is nicely maintained, super easy access to the beach and the staff GREAT! From Andrew R in the office to Shelia at the pool, Danny on the beach and Ricardo at the bar on the beach they are the reasons for me and my family to come back. However beware, once you are at the property any additional services are expensive and in my opinion they are taking advantage. But there are ways around it, you don't have to eat there and they do allow you can bring your own snacks and drinks to the beach so at least if you pay for the convenience it's your choice. I've been to resorts where you have to buy from them and they gauge you. Those places i will never go back to. I would recommend this resort as long as you go in with your eyes open from a cost POV.

Breakfast was delicious, and hotel and restaurant staff were friendly and accommodating. And the pool was nice, and the gentleman managing pool towels was very helpful.

The room was clean, bedding nice, breakfast good. But they have to mention that there is a property fees 45 per day, plus parking fees 44 per day. They send this information after you booked and get confirmation for booking, so…. They have to be clear with all fees. If you book for a week it is additional 700$ plus you have to give tips for the servers… so count before booking.

Great !

Everything was good, looking forward to going back!!

It was a very nice place clean and a very helpful and friendly staff.

With only one operating elevator it was quite inconvenient. The wait time was ridiculous

The staff at the Lobby, Outside Bar, and Beach Bar were awesome and friendly. The staff at the inside restaurant and kitchen are condescending snobs and judgemental. My girlfriend and I were profiled and were given other options for restaurants by the hostess when we walked up insinuating we didnt have the money to eat there as it was fancy and expensive. So we ate there anyway and rang up a $300 tab just to prove a point. The bartender inside (A Male dont know his name) was an ass when I asked for a simple drink that wasn't on the menu (Tequila and Pineapple) because he didnt know how to ring it up on the POS. When I ordered Room Service the person on the phone was condescending about what I was ordering and acted like I was making up my order when it was coming directly off the menu. The menu provided in the room doesn't match the menu in the kitchen apparently. The manager did give us 50% off the Room Service order (Original Price $350) after I called and complained about the attitudes I had been receiving in the restaurant. Otherwise its a nice place just don't go to the restaurant and hotel inside bar.

Amazing stay

It was a great experience

Everything about this hotel was excellent!

It’s decent. Kids everywhere! Zero pool chairs available.

Today. Elevator needs to be fixed, this is the third visit with elevator issues. Although it did work most of the time , but seems slow. My view is always the parking lot and I think Iam going to stay elsewhere because they never seem to accomodate. We did ask for oceanfront

After a small hiccup regarding my room which was resolved with professionalism and kindness. This was my first time using Expedia not too happy with extra fees that should be included in the bottom line on the itinerary. Not sure if I’ll use this site again. Hotel staff, food, pool, beach access are all 5 star.

Awesome

Great Job

The staff was so nice, and everything felt modern and clean. Our room was the same, spacious and updated. The pool was well taken care of and the man running all the towels was especially helpful, and so friendly. I can tell all the staff really care about the work being done. Thank you for an amazing experience!

Overall a very nice property.

Everyone was super nice

Very clean, great location, very friendly staff.

First time in Pompano but will definitely choose another property when returning. Did not have the best experience with staff upon check in. Booked through third party and they seemed annoyed and not friendly. Only staff that seemed friendly were a few housekeepers we passed daily and the beach bartender. Food was decent. Room nice but bathroom was outdated. Toilet seat didn’t fit properly, stains on ceiling. Elevator was broken first day we arrived and continued to have issues while there. Also overheard couple telling staff they did not want to spend their vacation stuck in elevator. Was charged for valet upon check out and did not have a car, Was fixed once emailed. Overall with all the resort fees, do not feel it was worth it.

Room was not cleaned, when I called to the front desk they told me they cleaned the rooms every other day. Which is unheard of.! then I went to the front desk in the morning and they changed their story that they do clean the rooms every day, one manager at the desk, said they cleaned them every day the other clerk says they clean them every other day. They didn’t know what the process was? When checking in, the card reader on the door did not work, I went down to the front desk and was given new access cards, and they did not work, back down to the desk I went, and Ricardo came up with me, and still didn’t work.needed new batteries, had to wait for engineers to change batteries, Also had an issue with the room safe, needed engineers to come up and reprogram the safe. I booked the Marriott because I thought they were reputable, obviously they have issues.

Room was beautiful. Staff was not friendly and welcoming.

Not very happy with stay. First, staff upon arrival weren't very professional or friendly and seemed pretty disorganized. Throughout the entire trip one of the two elevators was down with multiple occasions of guests being trapped on a stuck elevator. The other working elevator didn't list the floor level because the reader was not working. Ocean view was a partial view. Upon checking out was erroneously charged every day for a valet charge that had to be disputed. I was refunded but very inconvenient when trying to checkout early to get to the airport. Pool attendees and Tikki bartender awesome but otherwise it was a hit or miss to get a friendly staff. Will definitely not stay there again.

Front desk staff and manager were excellent. House keeping ladies and valet also so friendly and helpful.

Very nice place

pool and beach were very nice, food was very good at the hotel although pricey. Close to pier - use the free local shuttle service!

The room was really, really clean and we had an ocean view balcony. We stayed here for our honeymoon and Ricardo was VERY nice and helpful. He was fantastic with explaining everything and providing us with an excellent honeymoon week. The other staff weren’t too welcoming. The beach was GREAT and the hotel is a really good location to walking distance to a lot of spots.

Our room was very nice. The restaurant staff were friendly and breakfast was good. The overall property was not great. The pool was overrun by screaming children. Too few chairs for the number of guests. Surly staff. Simple requests were not filled. Room was not cleaned thoroughly.

Great property. Beach was amazing.

It wasn’t so much the location it was Expedia that falsely advertised this property and it made for a horrible experience. Some rude staff members and lack of cleaning our rooms or even offering clean towels. Over all it was the service and Expedia that caused the issues.

The breakfast was good if you ordered whatever you wanted but took forever to come. Also the breakfast buffet didn't have much variety and no gluten-free bread unless you asked for it. Also huge problem with elevators, they took forever to close the doors and to arrive at your floor. Even though it wasn't busy.

No one cared to resolve the matter. Never going there again.

Room was not available at guaranteed 4:00 check in and had to wait in the lobby till after 5:00 . Gratuity is added on All purchases at the hotel. All in all a great experience.

Breakfast was below average, elevators very slow and disabled at times, difficult to get a chair at the pool, beach staff unfriendly and rude, valet guys solid.

Not many amenities!!

Pool was overly crowded. Drinks were outrageously expensive. Lobby had no TVs or places to hang out.

Yes

The hotel was great! Everything is new and clean. Pool/beach are amazing. It is not a super big hotel and there is not really indoor space to hang out in if weather is bad and def need a car to get to restaurants etc. We had a great family trip and enjoyed our stay.

Ok for families. Overall rate it average. Outside seating at the restaurant has no view of the ocean.

Everything was nice! Hotel was very clean. Pool area was relaxing. The beach was awesome! Very friendly staff! I really enjoyed my stay and will definitely be back!

Rooms were clean, lunches were delicious, beach bartender lots of fun, front desk staff so friendly, valets were fast and Ashley at the front desk was amazing!

The one and only complaint was the elevator. Only one of two worked, was extremely slow moving from one floor to the next and it was very small. Could only fit 4 people. A lot of time was wasted just waiting for the elevator. Almost missed an Uber ride because of it. Otherwise, very clean, had beach view which was great, food was good, staff friendly but not always knowledgeable about the area. Not within walking distance to restaurants or activities. Would stay again. Would highly recommend.

Disappointing

Property was nice, pool menu /drinks was very pricy .

There was also limited space at the pool and no place for us to sit…. And we were told that open seats were ‘reserved’

Good

Only problem was computers were down upon our check in so delay. One of the elevators was not working and the hot tub was out of services as well. Great staff and valet drivers wonderful Miguel!!

Everyone was so friendly. The heated pool was an incredible perk as well as private access to the beach. We loved it and felt so sad to leave.

This is false. This hotel is neither upscale nor a resort. I looked up the definition of resort and it's described as a self-contained destination designed for leisure, relaxation, and recreation, typically offering lodging, and multiple options for dining, entertainment, and activities in one location. Unlike hotels, resorts are places where customers can enjoy a complete vacation without leaving the property. Again, This is not a resort. It's a clean hotel with a few really nice staff members such as: Ashley, Issac ,vidal, and arda... But the manager Leslie is rude and unprofessional. Not only did leslie speak to me very rudely and ruin my bday week, after explaining to her about the property's many mishaps, she explained to me that I could always go to another property if I wasn't happy. So... With a rude manager, no belhops to help you with your luggage, one restaurant with a Very limited menu (especially for vegetarians); no entertainment other than the pool and beach until 5pm, one microwave that you have to take the elevator and 5 turns to use, no beach chairs to even rent after 5pm, and over worked bartenders... I said yes please help me to find a new hotel. She said she nor the hotel would be helping me with this.. So why offer? Needless to say, I've never stayed at a Marriott with such limited amenities and rude management. Try a marriot closer to the action in las olas! This one is not it for now.

Very clean

Clean, nice staff. The hot tub was out of service and an elevator was down.

Stay as far as you can away from this hotel

I choose this hotel because it is on the beach. The downside is there is nothing in walking distance. We took uber for dinners nearby. Loved the room and balcony. First impressions of hotel were not great. The front entrance is run down and the front desk area looks sad. The rest of the hotel has been upgraded and looks great.

Great location and staff. Very friendly

Pool area and staff are amazing. Beach access is great. Only 1 elevator working and it's small so waiting for availability of elevator was frustrating. Had to constantly ask for room to be cleaned and at times they would only make beds. Had to ask for towels daily to shower and they never vacuumed. We had sand on floor from beach.

Quick trip to the beach.

I was not happy with this day I didn't like it. It was very rude people that was working in there. Also the front desk was so rude. People were had a attitude for no reason got stuck in the elevator I got stuck on the beach the water was all messed up on the sink in the shower.

The shower didn't drain the best in our room and they could definitely fix the other elevator and this would be 10/10

had a portion

Overall enjoyedy stay the only thing I dislike about my stay is the third party contract we paying more through expisa and when you get there you're been told differently

Overall a very nice stay with a beautiful beach and pool

Amazing everything

I loved my stay at the Marriott pompano. I found all of the staff so genuinely helpful and nice. I loved the proximity to the ocean and the pool area was gorgeous. If I had one complaint it was that they put a $200/per night hold on my credit card. It was 3 nights so with the conversion rate, it was an $850 CAD hold. That felt excessive. Just be warned. Otherwise, I loved it.

Great staff, great location, great beach, pool and food. Great gym.

Great staff. Great location.

La propreté est le point fort de cet hôtel, le personnel est bête, les frais supplémentaires de 45$ par jour À TOUS LES JOURS pour des services que l’on utilise pas sont exagérés (chaises sur la plages, bicyclettes qui ne sont JAMAIS disponibles) L’emplacement est correct, mais un peu loin des restaurants de Pompano. La plage est belle. Il n’y a pas de concierge pour nous aider à réserver des activités et les employés ne se donnent pas la peine de nous donner des conseils…

Many thanks to the restaurant hosts Michael and Dany who went above and beyond in make our experience FANTASTIC

had a nice wraparound balcony, multiple views

The hotel could have more amenities for the guests

We got a good room, ocean facing. Beach access was really good. The property is far from all the happening places. Something to keep in mind while booking. Good place if you are looking for a quieter place without much expectation on amenities. - Water was not draining in the shower area as it was not leveled. We were given a mop and asked to mop everyday to avoid water retention - Breakfast was very average, similar to what we get in Fairfield Inn. - There were 2 small elevators in the North tower, where our room was. One elevator was broken/ out of service through out our stay. Ultimately we started taking the stairs to avoid long wait to go up or down. - The room was not cleaned one day when we specifically asked them to clean up - None of the issues were addressed during the checkout.

We got a good room, ocean facing. Beach access was really good. The property is far from all the happening places. Something to keep in mind while booking. Good place if you are looking for a quieter place without much expectation on amenities. - Water was not draining in the shower area as it was not leveled. We were given a mop and asked to mop everyday to avoid water retention - Breakfast was very average, similar to what we get in Fairfield Inn. - There were 2 small elevators in the North tower, where our room was. One elevator was broken/ out of service through out our stay. Ultimately we started taking the stairs to avoid long wait to go up or down. - The room was not cleaned one day when we specifically asked them to clean up - None of the issues were addressed during the checkout.

Clean room.

The rooms were clean and updated, staff were all very friendly. I didn’t like how people could put towels down to save lounge chairs by the pool and then not use them for hours, so maybe a better policy regarding that would be fairer to avoid that. But I wouldn’t mark the stay down because of that, more so just a suggestion.

Staff are wonderful-best feature of hotel. Rooms are cold, devoid of charm or warmth and remodelled on the cheap. Paid extra for breakfast which are given gratis to us Marriott Bonvoy members anyway. No matter the extra $145.00-had to restrict to buffet which consisted of fruit, oatmeal, bread, eggs sausage and potato. Not permitted to order from menu despite payment for breakfast!

The rooms were nice and updated .It was President’s week and the hotel was understaffed and as a result they were stressed and not very friendly The garage attendants were lovely. For 2 days I could not find a lounge at the pool and was told “go look”. This is more of a business hotel and not a resort.

Not your usual high quality Marriott experience. Other than the pool guy and one or 2 others, terrible service and attitude. Broken elevator. Air conditioning broke in room. Beach set up was nice though.

Nicely renovated. Pool deck is beautiful. The service leaves something to be desired. Long waits at restaurants. Room wasn’t cleaned some nights and when we called were told the workers left For The night. Had to call down for more shampoo coffee etc. Beautiful hotel just need to get more service oriented. Surprised for a Marriott property

The Pool area, beach area and attendants were very nice. The room was well designed and had a nice balcony and partial sea view. Only one elevator was working the whole time we were there so most people were using the stairwells which were pretty dirty. It's a big hotel for just one elevator. The front desk staff was not very nice and I had to argue strongly with them several times to remove the resort fee which we had already paid through Booking.

The Pool area, beach area and attendants were very nice. The room was well designed and had a nice balcony and partial sea view. Only one elevator was working the whole time we were there so most people were using the stairwells which were pretty dirty. It's a big hotel for just one elevator. The front desk staff was not very nice and I had to argue strongly with them several times to remove the resort fee which we had already paid through Booking.

One elevator out of service the entire time. Sometime 10 minute wait for elevator. Everyone has free breakfast vouchers . This was a nightmare. Took 2 hours to get breakfast one morning. Started ordering carry out and just took to room instead of waiting on table. You have to get up about 7 am to save pool chairs otherwise you won’t sit by pool till 4 or 5 in afternoon. A lot of negative for a 600/ night resort.

1 of 2 elevators broken. Be prepared to walk up 5+ floors to avoid the 15-20 min elevator wait. Some staff rude, some very nice and accommodating. 1 Shirley temple soda ordered 4x, bill, free, $4.50, $10.00, $9.00. Seems like people just charge what they are feeling that day. A busy Sunday, ordered chicken tenders for my daughter. 2 hour wait. Checked in multiple times, but people were rude. Also was told not to order specialty drinks by staff because they take to long, but when I would order a simple, tequila soda, they would still charge for specialty drink. Very annoying experience. One morning, we could sit at the Buffett if we got the buffet. But they said they could not promise a server.

Great hotel. Super awesome staff especially Sheila the pool person who handles all the outdoor stuff. Super friendly staff all around and the restaurant had great food.

Rooms are spotless and beautiful, newly renovated! The staff go above and beyond. From the front desk staff, restaurant staff, to wait staff by the pool, pool deck and beach staff, service was top notch. The resort is beautiful, quiet, directly on the beach and feels like a small boutique hotel. A bonus is that chairs and umbrella as well as towel service on the beach are all included as part of the resort fee. It’s about a 15/20 min walk to the Pompano Pier where they have some great restaurants but the restaurant at the hotel is excellent too! A rental car may be necessary if you’re looking to shop and explore because there is not much around within walking distance. Closest Walgreens was a good 25 min walk. Thoroughly enjoyed our stay and will definitely be back!

It was where our friends were staying. Expensive.

It was where our friends were staying. Expensive.

The room has been remodeled, was clean, and was nice. Especially like the laminate flooring instead of carpet. The hotel is fine. It’s a solid 3. There are 2 elevators and one was “temporarily” out of service the entire time. It caused long wait times. We tried the stairs but they did not lead to the lobby and we found ourselves locked out or lost. The valet took a long time at times and the app to order the car worked periodically. Drinks are expensive and pricing inconsistent. At the beach we spoke to the bartender at the little beach bar about where to get towels. We had to walk back to the pool area for towels which was fine but then was scolded by another person who told us we needed to check in at the other shack area before getting chairs. He was definitely irritated with us although the beach was empty and he and another person appeared to be doing nothing but chatting with one another. There are so many other choices that I won’t stay there again. I prefer better service options and happier customer service.

Very nice room decor, great patio area, beautiful bathroom.

Spacious & airy clean room with a comfortable bed and chair and outstanding view

yes

The staff lacking, NO free Breakfast, 15.00 for a coffee and bagel.

Valecia made our stay top tier. She was the highlight of our stay.

Friendly staff and new clean room with a great view but recommend booking a south facing or even number room to avoid noise from the delivery trucks and public beach street cleaners. Beach chairs need to be updated and replaced (paint was chipping) otherwise a great alternative to the pricier areas in the northern part of the county. Close proximity to airport - very convenient.

Brand new room (after renovation). the only problem was late check in but afterward we understood they were finishing the room after renovation, so we got a brand new one

Exceptional

Stayed at several Bon Voy and they are dirty, and staff is terrble. Extremely overpriced for what u get in return.

Loved this hotel and beach access. Pool was great, staff friendly. Free golf cart transportation to pier a bonus

Clean rooms, fast valet, beach access was perfect, pool was fun..

The new pool was well designed, and the room and breakfast service was fantastic.

I had the worst experience here ever. In fact, we left a day early as it wasn't tolerable. The balcony door was jammed; I paid for an ocean view and didn't get one; the bathroom door was broken and permanently open; the refrigerator in our room was warm and worst of all, at 1:00am the fuse in our room blew. That's when we had it!

The front desk personel were GREAT, especially Valesia and Matt, who provided us with 30th Anniversary surprise gits in our room. The restaurant staff, on the other hand, were a quite different story. I purchased a $48 NY strip dinner to bring to tge room for a romantic anniversary dinner. When the restaurant manager handed it to me, my bill was precisely $60, as it included an "automatic 18% gratuity", even though I picked it up at the restaurant to bring to our room. My wife DID NOT want someone else delivering it for our privacy. To make matrers worse, the meal was in a cardboard box in a paper bag. When I opened the box, the steak was literally in a puddle of mashed potatoes. Additionally, the restaurant manager told me that dishes and silverware are not allowed in the room, so she gave me plastic utensils. A $60 steak with a plastic knife, fork and spoon? When I asked for plates, she apologized and said she didn’t have any paper plates, and gave me a pair of large saucers (bot even fullnsized plates. Overall, it was a disgusting presentation and terrible service. The next day I complained to the front desk manager. He broght in the restaurant manager who apologized and refunded the meal. She said they will continue with this type of service until they use up the cardboard box inventory. UNBELIEVABLE!

Staff was awesome. Very friendly and helpful. Room was clean and spacious.

Excellent location, good service

Staff were nice. Room nice. Wish the weather would have been nicer LOL!!

Parking rates and resort fees are way too expensive

exelente limpiza, zona de la piscina grande y limpia, ubicacion con relacion a la playa buenisima, la zona es muy tranquila y segura, se puede caminar , y el personal muy amable desde el primer dia. lo recomiendo tanto para familia como para descansar.

This hotel is perfect! We stumbled on it after a less than average facility we were soooo disappointed by! But this facility totally uplifted our spirits and just made the 40 year anniversary end on a wonderful note! Thank you

Staff is so friendly and accommodating!

Staying here is always such a positive relaxing time. The beach is spotless, the staff is all very friendly and helpful, and the new pool area is gorgeous. My only concern is the flooring around the pool is a bit slippery when wet. Other than that the property and staff are awesome!

The breakfast was $111 which wasn't disclosed prior to booking & no way would i pay that for a breakfast. The parking is ridiculous forcing us to use vallet when we were only there for 9 hrs just to sleep & have to wait for them to retrieve our vehicle after we called for it 10 minutes prior

45 a night

This place is always our top choice when in the area. The staff is absolutely perfect. Practically every room has a view and the pool and beach areas are gorgeous. Well worth it!!

The customer service and dining was fabulous. Great drink and menu options all from the comfort of staying at the resort! We would return for another staycation here! Very accommodating for our 3 month old baby and dog as well.

The staff is great. This place is wonderful. A great place

The hotel is brand new and updated. The staff is on point. The pool is beautiful as well as the beach.

I could have a very good view of the ocean from my room, although the same was not an oceanfront one.

Exceptional

All the services great I will be back to Marriot branch

He made our time in the pool uncomfortable, we can’t enjoy it.

Upon check-in, there was a wait for valet, a wait for check-in, and knowing it was my priority to get to the beach for sunset, it was 5:36pm and when we asked the young man on the beach sitting on his phone, about available chairs, he said they close at 6pm and there were none available. There was a stack of chairs and he was saying it’s too late to bring anymore out. He eventually did but was clearly upset and was banging them around. I get it, there was only 20 minutes or so but we gladly would have gotten them ourselves and put them back had he just asked. You get charged a daily resort fee yet charged for wifi if not a bonvoy member. In addition to the resort fee, there’s a daily parking fee, everything is very costly and upon checkin, we were told about breakfast and based on that we mistook that for meaning it was complimentary. We live in FL but stay in hotels on the beach a few times a year and however we didn’t feel this one delivered considering all of the fees and the service.

Un excelente lugar para descansar y relajarse

Gorgeous room and amenities I wanted a beach view

Gorgeous room and amenities I wanted a beach view

Friendly staff

cannot advertise as luxury & then serve continental breakfast buffet for $19 (+$7 uncharge for some scrambled eggs & piece of bacon) that is no better than what you would get for free at Fairfield suites or hampton inn cannot charge $50 for grilled fish and then only offer mediocre wine at best terrible design. stairs when elevators did not work left you outside. only one narrow way to get to pool complex $44 + tax for valet parking is double beachcomber resort a mile down the road. + took 30 min on holiday weekend to get service

I liked it enough to go back. I’m interested to see what it’s gonna be like when they finish the renovations.

The new renovations were amazing ! The room was clean and had a great view of the ocean. The staff were all extremely friendly . The hotel Gm checked in on everyone . The breakfast was delish and lunch salads hit the spot . One morning they took a little bit for our food which wasn’t an issue for us and comp the bill entirely . The pool was amazing absolutely stunning . The ocean was so warm and schools of fish swam around us . We will be back! One of the best hotels

The information is not clear. I had paid for an ocean view room and I received a partial ocean view. When I asked the front desk, Michael told me they don’t have direct ocean view rooms. As you go outside noticed rooms with an ocean view. Called again and Michael told me they don’t have direct ocean view instead they have ocean front. What the hell? No assistance from the staff only ready to charge. Hotel is under construction, only one restaurant open. gym options is a mile away. For the price I was very disappointed

Staff were very friendly! Loved the pool area. Beds were very comfortable. I like the balcony and view from our room

None

Amazing updating job on rooms and pool. Staff was helpful and very pleasant. Place was a 10.

Thank you you guys did an amazing job keeping it going

Breakfast Beach and pool service Comfortable room At the time of booking I asked for a room on a higher floor with total side view of the ocean, and this didn't happen...they put me on the even side of the hotel overlooking the wall of another building and with only a small piece of sea view, while the odd side was all clear to the sea. I was celebrating my husband's birthday and it was our first time at the hotel. I was never offered an upgrade as well.

The property was amazing! I loved the ocean view and quick access to the beach. All the staff members were so polite, welcoming, and friendly!

In my opinion,this property is safe Family Friendly, beautiful; many amenities, activities ( Jet ski, Yoga and its right on the beach) the Front Desk staff (Arad), just were professional, knowledgeable, polite, and just nice. Great place to stay, and everything is within walking distance. And the Restaurant staff are amazing, great food and service.

I will be back

Súper recomendado

Newly renovated. Several online sites rated this property in the mid-7s. With the renovations, it far exceeded our expectations. Rooms, lobbies, and pool area all had a new and fresh feel. Will definitely return.

Mucha tranquilidad y personas muy decentes

Only negative- required daily parking fee.

The staff was so kind and helpful. I have never had a better waiter or bartender! They are the best The WiFi was hard to log into

The property just had a remodel and it was besutiful. Did not like a $100 parking charge for one night. I was told upon checkout our vehicle a dodge ram pick up truck took 2 spaces. Really? We used the same truck last year and it was fine. Also the food is a bit overpriced. Probably will not go back.

Could not use pool, paid for breakfast but was told when i book free breakfast. They should close it if they are doing construction whats to charge for pool and will have to go to the next hotel pool

Staff super nice

Pool was close, old carpet

nothing Very misleading treatment. When I got to the hotel we found out that it was under construction, there was not pool, no restaurant, no spa... no reception to start!!! We were tired from driving all day, we just went to the room to finally sleep. The room was smelling bad, the bathroom had no lock and the balcony lock was also broken. It did not looked very clean. Now that I have read more comments I know that it was not just my experience like they tried to present it. I feel really frustrated because my kids were expecting the pool to enjoy their grandma's birthday weekend. Wish there they could have told me about it before or at least had done something about it, financially. It is not a cheap motel.

First of all the property doesn’t provide an alternative option regarding to use a pool of the beside Marriot the room tv was without cable acces the bar offer only at the beach

The construction and the breakfast restaurant is my up to Marriott Stan

They are doing a huge renovation. No lobby to speak of and no pool and no indoor bar either. They said they had a bar but a very kind bartender was unable to find any tonic to make a drink. My fault for not looking further into property info when I booked it. Staff was very nice and were doing their best under the circumstances.

Hotel was under construction but they still charge the top price !

Overall good service and experience

The fact that the hotel is under major renovation was only communicated after I booked the hotel. Watch out for resort fees- those were not clear either.

Our carpet was very dirty/stained

I book through Expida after I book none refundable U sent me email hotel under construction but will be finished but my date was false hotel was month’s away from completion not Expida nor Marriot cares u just want to book I went for vacation no pool got charged on beah for n umbrellas wich if pool was in operation could have sat under free umbrellas I mean really be onist w customers before booking tell them your under construction!!

Under construction and had limited facilities

People working in there extremely nice and friendly they deserve a lot.

Hotel and Hotel staff were great, Valet staff was equally great. Only wish we knew the pool was under construction. Beautiful place, would still recommend and stay again. But would be nice to know the pool was out of service prior to booking.

Hotel was under construction, which was not informed or described on website until I received an e-mail missing details of the extent of the construction until a few days before my trip once my reservation was non refundable.

Valet parking was quick and easy. Pretty long walks to restaurants.

Location, beach access, tiki bar on beach Under construction. Only notified a few days before trip. Place was a mess. Restaurant and bar were make shift and very underwhelming.

😉

Nothing Everyone rude, Hotel was a mass, charged us extortionate rates.

Great accommodations

We were horrified to learn the property was undergoing significant renovations and yet they would not issue a refund. We will certainly never return

The staff was very friendly. The hotel sent an email 2 weeks prior to arrival stating the pool was closed for renovation. The pool is why I booked this hotel in February. Too late to get another hotel so I thought at least it is on the beach. Beach towels not always available. I was not told the entrance, lobby, dining room was under renovation and closed while temporary reception, dining room were located in hallways. My wife and I spent premium price (approx. $6500.00) for 14 days in an outdated room with dirty carpets. Do not go before renovations complete.

When i originally booked the stay i had no idea the property was under renovation. No pool, no spa, no restaurants except and modified corridor turned restaurant. Room had major dust bunnies, magnifying mirror was off the wall and remote for tv was ridiculous. Our housekeeper and front desk were apologetic but not a great experience for the cost. Also we didn't live all the texts about tipping valet. I've been in the industry for 40 years and didn't appreciate constant reminders.

Even though construction I was welcomed and taken care of from check in, to the beautiful staff on day 1 & 2 at the restaurant I will be back. A quiet place of solitude and seclusion for me to reset and restore! I cannot wait to visit and renovations are completed. Thank you staff!!!

No thank you

They couldn’t find my reservation. So no visit has been made:(

Hotel was under construction. Still had resort fee when most was not operational.

Jalicia made the check in fun and friendly. She is a gem. Made us all feel good and made the stay, even though the pool was closed, memorable and fun

Great front desk staff . Professional, helpful and friendly!!!

I also took the yoga class and the instructor was great. The problem was the landscaping guys...I mean, if you're doing a yoga class outside from 8-9am why not start after? The guy actually looked at us, apologized and kept going. We both spoke to the front desk and they were really understanding. I didn't want anything but they gave us vouchers for breakfast, unfortunately we had to leave early and didn't get to use them. When I called down for help at night (at a round 8-9pm), I was put on hold for long periods and then told I had to call the front desk in the morning (to check out early!). Also, I can't believe they're not allowed to help with reservations. If you want to modify, add or change you have to call or go through the website. This was by far our worst time at this hotel. Again, you have some really great staff there but there's only so much they can do. We will be there regularly visiting family, so hopefully most of this becomes a non-issue once the construction is done but I don't see how that will be by March 2025.

Was not told about construction and pool closure until AFTER I booked my nonrefundable reservation.

Charged $35/day activity fee for a pool and hot tub that weren’t even there, we didn’t even sit on chairs on the one decent beach day! Then $35 each time we needed our car-there’s only valet folks! Didn’t eat there because the hostess never came around to even seat us. Also the spa was closed for the entire stay of four days. Don’t waste your time and money here!

Very clean and neat . The staff was amazingly friendly and helpful

The property is undergoing renovations; however the staff is great and the area is beautiful.

Minor issues included, the room TV which 3 times went dead and read "no signal" - I had to call for the maintenance man to fix it. The computer in the lobby froze a number of times during our 5 night stay - someone at the front desk had to fix it. The caps in the room for the coffee are too big and don't fit.

This property was under construction. Our room decor and furniture was old. I feel I paid more for the room than it was worth. The staff was very nice to me.

There is currently no pool or spa at the property. Even if there were this more of a 3 star style. The gentleman policing the beach chairs was unnecessarily rude. Would look elsewhere.

A very nice experience, a super professional service, our arrival Fernando at the reception made us feel at home. We will definitely return.

Very nice staff. Room was very clean. Property is under construction or I would have given a 5

Great find. Lovely room, great view.

Our entire stay was 10 plus.

All in all, it was very good. I know you are under construction and details will probably improve. Please notice these few little things: cold air blew right toward my bed (not good). I couldn't change the air flow. There needs to be more places in the bathroom to hang towels and clothes. Also, the tub is slick-needs matt or something. Hopefully, this will all be addressed in your renovation. The service was so good. The employees were friendly and wonderful. We'll come back for sure.

NO POOL, PAY FOR EVERYTHING This hotel was one of the most disappointing and overpriced experiences I’ve ever had. While the nightly rate was advertised as X dollars the hidden fees nearly doubled the cost of my stay. First, there’s a daily resort fee — which might be fine if the amenities were actually usable. However, the pool was under renovation, so the only thing the fee got me was a sense of frustration. Want to use an umbrella on the beach? That’s an extra charge, too. It felt like every basic amenity had a price tag attached to it. The parking situation was infuriating. The only option is valet parking, which is charged daily per car. No self-parking, no alternatives — just another way to bleed guests dry. And if you think the hotel staff will help you resolve anything, think again. I booked through Expedia, and any issue I raised was met with a shrug and a “you’ll need to contact Expedia” response. It felt like I wasn’t their guest at all — no accountability, no solutions, just passing the buck. Ultimately, this is a costly per-night stay for nothing more than a bed and a shower. The complete lack of transparency and care for guests made this experience infuriating. Save yourself the money and book somewhere else —

Hotel and staff were great! Awesome location and great to see the upgrades!!

Atmosphere

It’s was bittersweet because my room was ice cold due to the hotel not having heat

I had a beautiful room that was cold as ice without the air conditioner on. It was windy and cold so to check in and not able to warm up the room was very uncomfortable for me.

renovating

Love that I could just walk out hotel and walk onto beach!,,

Service is good, I expected excellent but it what it is

Never stayed there the pool was not working

My partner and I stayed at the Fort Lauderdale Marriot for our anniversary over the weekend. When we booked the hotel we did not know the pool was under construction as the site did not show that. Once we arrived the front desk staff was REALLY nice, we even became marriot members. We were offered complimentary drinks which was really nice. The gentleman at the bar on the beach was really nice too. The gentleman that helps you with the beach chairs was ok. We would stay again once the pool is ready.

I don't know if it was Expedia or Marriot, but I booked a two queen bed room and was given a one queen bed room. When I asked they had no other rooms to give me and brought in a roll away bed right away and comped our breakfast. Everyone was very nice from the valet parking attendants to the front desk people and the bartender. Not a lot of hotels on that strip. The pool and spa were closed due to them remodeling half their hotel. All in all, I'd go back.

I recommend Cy Tinkham

I'd been staying at Marriott twice a year since 2014 and at the begining it was the best. As time goes by, the hotel started having little unlikeble details but nothing that makes you wanna go somewhere else. Unfortunally I did not read the mail sent to me warning me about the improvments they are currently working on, so this particular stay was not good. The breakfast used to have a variety of choices and now it was so limited. I understand the limitations to get to the beach but I also feel that it is important to let clients know all the extra charges you are going to get at the hotel because when you booked your stay, you kind of feel lile you are done with the payment but there are a bunch of taxes to pay at location and also the valet parking is very expensive. I hope that in the opening of the new areas in 2025, everything will be again like it was in 2014.

Really enjoyed the balcony with Ocean View…. Amazing how Pompano has evolved into more dining options verses years ago!

Yes

After i booked Expedia send a message telling ys that the pool was under renovation and also letting us know abiyt the noise from 8am and this is going to be until February 2025 you should be honest and said that in advance. Also the personal at the beach at 5pm come to tell you we need the chairs, no hi no sorry no manners. The bar supposed to open untill 5:30 but at 5pm already closed. Overall not a Marriot Standarts at all.

Rooms need to be updated. Beds are terrible and the carpet is definitely dated. I booked an ocean view room but my room was on the side of the building so it was more of a partial view room. Very misleading when choosing a room during booking. Staff was friendly, restaurant didn’t have many options but the food was very good.

Where do I start about this property?! For starters we were not notified that the hotel pool was closed and under construction until after our booking (apparently the hotels main website had it posted but outlets such as expedia were not informed) Also the TV in the room was hit or miss with it's poor wifi connection and cheap limited basic programming and was a struggle to watch anything in the evenings when we were up from the beach. The thermostat did not work for an entire Saturday (10/19) during our stay leaving us with no AC until maintenance was called. On sunday (10/20) house keeping completely skipped our room for cleaning. We came up from the beach at 4:30pm to a dirty room. We had to call the front desk for towels just to shower. Also, this hotel advertises that it is kid friendly, however, it is anything but. There was nothing to do for kids here, and when we requested a complimentary crib for our daughter, the bedding in the crib was also never changed during our entire stay. Also on the topic of being kid friendly, we had to deal with the smell of marijuana smoke coming through the vents and under the doors which could be used for conjoined rooms. And lastly the beach staff that put up your chairs was quite frankly, lazy. They rarely had towels on-site for use and almost seemed inconvenienced when we more chairs or a cabana. Beach bar was closed all but one day of our stay and is advertised as open daily. Food is over priced and staff was unfriendly minus a few

The property was in a great location with beautiful beach views. It will be amazing after the pool renovation and outdoors area are completed.

Why i gave it 3 stars is all the extra charges: resort fee (and pool is covered), valet parking only fee (no place to park your own car), internet fee per day.

Amazing hotel to come to everything is so convenient you dont have to go outside unless you want to. I will be back

Right on the beach! Front Desk Staff was very accommodating and friendly every shift. Pool under renovation but the beach was right there w/ lounge chairs and towels provided. Unfortunately we couldn’t try paddle board/kayak/surfing due to water conditions. So we accepted the bougie board and float raft. Hotel also provided bikes which was nice to see some of the town. Rode down to the “family pier”/boardwalk area. Gym is amazing with a beach view. Refrigerator in room, but you have to go to the lobby to use a microwave. Last, all of the ice machine seem not to work Overall, the good things definitely outweigh the opportunities. It was really nice. We would stay again and recommend

If you are a gay man looking for other men, go for it

Pool isn’t ready and slightly outdated but staff are nice and pleasant

Stay was great up until the point the fire alarm started to sound. It was on non-stop for over an hour. Hotel did not offer any compensation for the inconvenience. We had to make arrangements to go to different places in the vicinities due to fire alarm sound being intolerable.

Beds were so uncomfortable our backs ache, fire alarm was blaring for over an hour Saturday night, coffee maker was broken and so was the hair dryer.

Nice rooms, I had an issue with an extra car parking fee at 35$ a night. Front desk staff was nice. Back bar was a bit dirty feeling and you could smell the restaurants grease trap as well as wait a while to even order a drink and it wasn’t busy at all.

good

Upon check in the staff was ultra friendly. I also witnessed them keep their cool with a not so friendly guest. The staff in the hotel restaurant were lovely as well.

We had a nice overnight and enjoyed the beach, warm ocean and beverage bar!

I was unaware that the pool area was being renovated. I unknowingly upgraded my room to an ocean front room that was very hot during the day. There were two excavators that were cleaning up the pool area during the day that made it very loud to sit outside. Pulling into the property was difficult because of the size of the entrance and it was coned off. I had a suburban and gave me anxiety every time that I had to valet. Overall, this was a terrible stay.

It was amazing, the room and the staff!

Room service / 15mins tops! Wine and chocolate covered strawberries for our anniversary... PROPS!!!!

Even though property was under construction, no pool, no jacuzzi... The property customer service, room service and restaurant staff was amazing. William our waiter at breakfast deserves a GOLD star. Room service 15 mins tops (where do you get that?).. It was our anniversary on 8/31, and we were greeted in our room with chocolate covered strawberries, plus a bottle of pinot noir delicious wine. I cannot wait until the pool is ready because I will definitely return. Props!

In middle of conversation with no pool access. No voucher for lack of pool

We had a good stay at the hotel even though at the beginning they made a mistake on our room. But I talked to the manager Jalicia and explain the situation and she took really good care of us we really liked her customer service she went above and beyond to make our stay wonderful. We had a great time enjoyed the hotel even though the pool was in construction but the beach and restaurant and bars were great. We will definitely go back we highly recommend it.

N/a

They having a pool construction till 2025. It is hard to enjoy the beach. The sound of the waves when all that construction is going on. I really enjoy the ocean but unfortunately due to the construction I couldn’t. The prices for the room are low but what they charge for parking per day makes up for the discount they offer.

I have high standards for Marriott and this was not a quality experience. Dropping the spa fee was nice but there wasn't a pool, towels or really a spa anyway.

Overall i would like to say your staff Fernando, Nicola and peruvian guy at the beach shack were exceptional and made our time there better.

No indication pool amd half of hotel would be closed due to renovation. Staff at check in was rude and there were no carts for all our luggage and no one offered to help or go find a cart for us. Will not go back to this hotel or any Marriott hotel chain.

If you’re looking for a true Marriott property this NOT it! After being told our room was ready and. To come to the property we were made to wait four hours for a room only to get a dirty room. Shower had previous guest soap and debris in drain. A strobe light from the fire alarm was going off all night and the front desk clerk just shamed me that I didn’t want a stranger in my room at 2am to “try and fix it” everyone was rude and had no interest in customer satisfaction. The pools and spa were closed and we were not informed by Hotels.com or Marriott and they also shamed us for not knowing this instead of being apologetic and accommodating in another way. I would say stay ANYWHERE but here in Ft Lauderdale/Pompano Beach area.

Booked this hotel specifically because it had a pool, bar and restaurant. When we arrived the pool was closed due to construction. No where on this site or their website could I find where they have that the pool is closed - traveled 5 hours for my birthday weekend with friends and no pool. I am very disappointed that there was no notification that that was the case.