Sheraton® Suites Fort Lauderdale West

Superb

Staff not being aware of the booking procedures

Highly recommended for both business and leisure travelers visiting the Fort Lauderdale and South Florida area. I'll be back soon.

Location Didn’t have a problem with anything about the property it was perfect for us

I love the property I only stay at the Sheraton When I visit It is a very good location

Exceptional

Location, cleanliness, staff at check jn was lovely N/a

Wasn’t quite worth the cost but an okay experience.

Great check in and amazing cold AC slept great good bet too

Exceptional

It was a delightful trip

The room was dirty.

The rooms could use a little bit of a refresh but they are comfortable and the staff at the hotel are very helpful. Also, the area around the hotel is really nice, lots of great food options and a little play space for kids.

Superb

Yes, the rooftop pool was out of service for two days. No laundry room on premises. Grandchildren very disappointed. My two grandchildren love to swim and besides the beach having another swim option as a part of the hotel amenities was great for them.

This is my second time staying at this hotel, and it was a wonderful experience. I like that so many things are within walking distance. You’ll find restaurants, cafés, fun things to do like an escape room, donut shop, all within just a few steps.

This is my second time staying at this hotel, and it was a wonderful experience. There are so many little restaurants, cafés, donut, shop, activities, and more within walking distance. The rooftop pool is also excellent. overall, I really like this hotel and the staff and will be returning.

There is no complimentary breakfast as with some hotels. They do however have a buffet style breakfast at cost. I traveled from Philadelphia to Florida with my two grandchildren, booked for 4 nights, 5 days and the first two days for them were miserable because the roof top pool was closed for two days (they’re swimmers). We were told that we could use another hotel’s pool.

The pool was closed during our stay and the staff wasn’t transparent about when it would reopen. It had reopened but wasn’t announced.

The staff at the front desk and concierge were amazing. The rooms were clean and the bed was divine

Exceptional

-: we booked a few days prior to arrival, hotel was advertising a beautiful rooftop pool. Upon arrival, we are told that pool is out of service for urgent repair since Sunday. Shuttle service offered to other hotels, but obviously not practical for us at all. Pool was already out of service at time booking, as we booked 2 days later! No mention through email or anything, very disappointing when you book a 3-4 day trip to Southern Florida from Canada…Had to insist for a compensation, received a 100 USD credit to spend at the hotel for 3 nights (16 USD/person/night) which is not much considering price of our stay and the pool being a significant amenity in Florida. A/C didn’t work much at the gym either, very hot. Housekeeping did not come on the last day, only knocking at our door at 5pm to exchange towels. Not a 4 star hotel for sure. Staff was friendly though.

El parqueo es un poco largo y me parece alto el costo diario!

Needs maintenance.

Exceptional

The staff was amazing the room was clean and spacious

Very nice and clean I will book again.

Didn’t like that I had to pay for parking and do not like the showers

Didn’t like that I had to pay for parking and do not like the showers

Clean, convenient and staff was amazing!

Disappointing

Exceptional

Everything was great from check on to check out. Very friendly and hospitable front desk staff.

The many restaurants in the area. The shower had poor water flow and parking was charged.

Exceptional

The many restaurants in the area. The shower had poor water flow and parking was charged.

Exceptional

Wonderful experience. Staff was welcoming. Located near many restaurants and shopping areas.

Exceptional

Location They were not ready for a 4pm check in. You have to request cleaning service or it will not be provided. The rooms are humid.

Everything, staff was very friendly, the room was very big and clean, the area around the hotel was calm and very beautiful

Very good

Location They were not ready for a 4pm check in. You have to request cleaning service or it will not be provided. The rooms are humid.

Very good

Staff was very friendly and helpful.

Room was clean and spacious. The king bed was very comfortable. But the sofa bed was not very comfortable. The bathroom was adequate but the shower was a bit weak. I did not use the pool and gym. But I did go and see them and they looked pretty good.

Very good

Good

We always stay here with our team and is very convenient location with things to do around

Location and spacious rooms. The bar closes early

Location and spacious rooms. The bar closes early

Exceptional

We landed in Miami and were heading to Orlando. We were looking for a suite that could accommodate 5 people and a baby in a good location near the outlets—this place was definitely an excellent choice.

We landed in Miami and were heading to Orlando. We were looking for a suite that could accommodate 5 people and a baby in a good location near the outlets—this place was definitely an excellent choice.

Quick overnight trip so didn't check out hotel amenities. Check-in and out seamless. Clean comfortable room and everything worked! Kudos to Wendy at front desk, she is a true brand ambassador!

Way too much money for parking..

N/A

LUGAR CONFORTABLE Y AMIGABLE

The Staff were extremely pleasant and very friendly and helpful

It’s all about location and I feel that the hotel was situated in an ideal location. It was very close to shopping dining and there are a lot of spots to spend quiet time just relaxing

Was a wonderful stay.

It needs to be updated.

I’ve been staying at Sheraton Suites since the 1990s, and one thing I can always count on is the cleanliness of the property and its central, convenient location. Over the years, it has been a reliable place to stay. However, I must say that since the recent renovations, some changes have been less than favorable. The addition of a $12 per night parking fee and an $8 charge for receiving packages feels excessive and takes away from the overall guest experience. During this stay, I was placed at the very end of a long corridor, which made for quite an inconvenient and unpleasant walk—especially compared to previous visits. That said, I do want to highlight that the front desk personnel during this visit were excellent—very professional, welcoming, and helpful. In fact, they stood out even more than my last stay in October 2025. Overall, while the hotel still maintains its cleanliness and prime location, I hope management will reconsider some of these new charges and guest experience decisions moving forward.

The lobby is beautiful but the room was dirty. Dust stuck on the ceiling and big stains on the couch. The bathroom smells like mildew

Good

On the check out I forgot some clothes in the room. Called the receptionist the same day to keep them for me. In 4 days I was back in the city and went to the reception desk. Nobody was aware of my forgotten stuff and I didn’t see it again.

The reception staff

Good

Staff

This hotel is wonderful; the rooms are very clean and spacious. In addition, it is a great location close to everything. The only thing I would suggest is that they supply more pool towels. Overall, my family and I had a wonderful day at this hotel.

Property is beautiful. A lot of different restaurants and bars in walking distance around the hotel. Crack’d is a breakfast spot that’s just around the corner that has amazing breakfast. Staff is great. I just hate that as much as I stay there they charge $8 for per package that you have delivered there. I’ll use an Amazon locker going forward

Nothing

Great Hotel

everything was great ! Will definitely return again

I reported no bedside outlets to charge electronics. The maintenance staff came twice and the problem persisted until I checked out.

Spacious 2 room suite & very clean. Very nice staff.

Room stench was musty and reeked. Rooms need updating

Also the rooms has to be well cleaned, dusted and vacuumed especially because of people allergic to pets

The staff were friendly, we checked in with ease. The place was clean. The location was perfect. The beds were very small for queen size. The tub was slippery and not suitable for children. My 6 year old could not shower herself because she could not stand steady in the tub

The rooms can use some tender love and care. I was only there for one day so I didn’t ask to switch rooms but the room could’ve been a little bit cleaner. I had Hair in the tub in the bathroom. The walls has stain on it that could’ve been wiped off and the couch had a nasty smell to it

The bathtub was dirty when we checked in. The shower gel dispenser was empty. I noticed a moldy area in the corner by the sinks in the bathroom. The leather chair was torn and wornI called the front desk to notify them of the condition of the room. They offered to change our room but it was 11 PM and we were exhausted from our cross country trip. I asked that the problems be addressed the next morning. I was told the manager would also call me the next day. This did not happen and the condition of the room was never addressed. I have stayed there many times before and this is not the experience I have had in the past. We were busy with my 92 year d mother during the stay, otherwise I would have pursued this situation more aggressively.

Way too pricey for not much more than a continental breakfast, but staff was great

Parking is always a bit difficult here. Doable though so not a big complaint

Bathroom needs to be fixed. When calling for service very slow response

Hotel is clean, rooms are spacious, and staff, specifically Brighton at the front desk was amazing. This hotel is located in a plaza with lots of restaurants and other eats. Very close to the mall and major highways. Great place to stay.

The location was Great ! Surrounded by restaurants. Mall nearby , etc I waited 1 1/2 hours to check in! I arrived at exactly 4pm. I was told that there were no double beds available. Why?? I booked this room a week in advance . Unacceptable! I was in Fort Lauderdale for my daughter’s engagement party , which started at 6pm. We were extremely late because of the delayed check in !! Manger offered an apology to another family that had been waiting but completely disregarded me and my family . There was General manager on duty as well and he didn’t feel it was necessary to speak to me either . The room was old , broken bathroom fixtures , something was on the floor underneath kitchen sink cabinet ( we avoided the area). TV in the bedroom wasn’t working . Apparently, cable box was defective . It was finally changed out late Sunday evening. We were leaving the next morning ( checked in on Saturday evening ). This was the worst experience!! I was offered points and free breakfast. We did not eat anything from this hotel . I will NEVER stay at this hotel again!! The young lady at the desk was nice . However , her kindness didn’t make our stay anymore pleasurable .

Front desk with person speaking portuguese was great!

I didnt habe breakfast because there was an extra charge of $20 per person and there were not that much varieties.

Enjoyed our long weekend stay! The hotel and location were ideal for our needs! Loved the spaciousness and cleanliness of our room! Staff members were lovely! Will be back!

The breakfast was good, helpful staff and the heated pool was the highlight of our stay. Considering the cost, I highly recommend this place!

Good service and good bed

The common spaces were modern and immaculate. The stag was gracious accommodating and kind. The rooms were gorgeous! It’s always small and basic but very clean. I didn’t make use of the pool or Jacuzzi on the rooftop. There was a free shuttle service that went to the mall where I was able to go shopping and there is a you can step through the back entrance of the hotel that has a lot of restaurant and such. I loved my stay I truly felt taken care of while I was here. Thank you Wendy, Brighton and Telisha! This will be my day every time I head to Fort Lauderdale

Staff is outstanding!

the toilet was Way to Low. And the Tub was Slippery. Can be dangerous . Other than that Things were excellent.

Great location

Check in was 4 pm Arrived at 4:30 no rooms available. Had to wait over an hour for a room.

It exceeded expectations.

Clean room, business-friendly

I was disappointed that the rooms had carpet 🙃 But the staff were very nice and friendly. Mostly very quiet, except for our last night, pretty noisy! Overall good experience

Also, when the other guest flushed their toilets we could hear it gurgle in the sinks in our room. The room just appeared to have been cleaned in the dark. It certainly has not had a detailed cleaning in a while as the fixtures, doors, trim, lamps and lampshades were all tacky and caked with dust! But again, if you are not the type of person to notice the finer details in things, this room would be great because the furnishings, decor, and layout seemed well placed. The common areas of the lobby and bar area were exceptionally designed and planned. The front desk and bar tenders were very polite and easy to talk to. The location of the hotel is the best part of this stay as its located in a cute little outside shopping area. The beach is a 20 minute drive. The elevators were gross

Every was amazing! Staff was most accommodating and enjoyable especially Kia. Excellent locarion

Your staff did an excellent job communicating with guests when the fire alarm went off in the middle of the night. It would be beneficial to have some sort of an intercom system so that elderly guests and guests with young children do not have to evacuate the building in the middle of the night for a non-emergency issue.

There was no one to help you with your luggage, check in took forever 20 minutes +, we had no hot water and the A/C broke twice. We complained to the front desk and they sent someone to fix it the first time and then never sent someone to fix it the second time. Awful!

Everything was very clean and a lot of the restaurants were super close. Lots of things to do for fun No complains here honestly it was perfect

The morning and evening staff were very helpful and professional.

Beds were comfortable, hotel is quiet. They did not meet the 4 pm check in time. We finally got a room at 5:15. No one apologized or gave any compensation.

All good

All good

The room was clean and spacious, staff were courteous and friendly. The only issue was finding parking was an issue.

The room was clean and spacious, staff were courteous and friendly. The only issue was finding parking was an issue.

Room was not available when we arrived. We took a queen room which ended up to be two full size beds. We were understanding breakfast was included, it was not. We do the research but for some reason our requests are not fulfilled.

The friendly of the front desk staff

The friendly of the front desk staff

The room was clean.

The room was clean.

It was a nice location The beds were very uncomfortable and we had a weird smell in our room. For the price we paid, I expected a much more up to date room.

Room was spacious

Room was spacious

The suites don’t have wares- order shower caps . Still waiting on it come to after three days .

The suites don’t have wares- order shower caps . Still waiting on it come to after three days .

Clean room, nice lobby but parking a bit far

Clean room, nice lobby but parking a bit far

The room was older and the storage was very poor. Hallways dark and staff at check in was not at all helpful

The room was older and the storage was very poor. Hallways dark and staff at check in was not at all helpful

Loved everything about this hotel.

Loved everything about this hotel.

Great service;)

Great service;)

It was a beautiful hotel. However, I got very sick on my first evening there and was taken by ambulance to the local hospital where I was admitted for three days. I wasn’t able to enjoy the hotel at all

It was a beautiful hotel. However, I got very sick on my first evening there and was taken by ambulance to the local hospital where I was admitted for three days. I wasn’t able to enjoy the hotel at all

Breakfast needs more variety, not just scrambled eggs!

Breakfast needs more variety, not just scrambled eggs!

Clean. Very hygienic. A very nice stay. Breakfast was great. Will be back for our next vacation

Clean. Very hygienic. A very nice stay. Breakfast was great. Will be back for our next vacation

staff and location were great

staff and location were great

Room was clean.

Room was clean.

Slow check in process.

Slow check in process.

Room perfectly clean.

Room perfectly clean.

The shower wouldn't drain and collected water up above my ankles. Water came out of the top of the faucet and shot to the ceiling. There were oatmeal flakes on the bathroom floor. I don't eat oatmeal. When I complained the next morning to the front desk they said they would deep clean the room. It wasn't touched.

The shower wouldn't drain and collected water up above my ankles. Water came out of the top of the faucet and shot to the ceiling. There were oatmeal flakes on the bathroom floor. I don't eat oatmeal. When I complained the next morning to the front desk they said they would deep clean the room. It wasn't touched.

Terrible, needed to find alternative accommodations

Terrible, needed to find alternative accommodations

The staff was great. Everyone I encountered was super friendly. The room could use a good cleaning. The couch and carpet looked disgusting. The light over the bar was strobing out. The pillows were really awful.

The staff was great. Everyone I encountered was super friendly. The room could use a good cleaning. The couch and carpet looked disgusting. The light over the bar was strobing out. The pillows were really awful.

Clean less and staff

Clean less and staff

The room was not clean. Foundation on the comforter hair in the bed. The smell was bad like a sweaty old man. That was after difficulty checking in. Then no hot water for 10 plus minutes in the am for a shower. Then cut my toe on on nails pushing through carpet where tile and carpet meet. No towels or tp stocked. 2 towels only had to ask for more as well as tp. Highly disappointed. Ist kid free vacation ever, 5.kids.

The room was not clean. Foundation on the comforter hair in the bed. The smell was bad like a sweaty old man. That was after difficulty checking in. Then no hot water for 10 plus minutes in the am for a shower. Then cut my toe on on nails pushing through carpet where tile and carpet meet. No towels or tp stocked. 2 towels only had to ask for more as well as tp. Highly disappointed. Ist kid free vacation ever, 5.kids.

The staff was very pleasant. Upon check-in, very welcoming.

The staff was very pleasant. Upon check-in, very welcoming.

The staff was very friendly and helpful during check in

The staff was very friendly and helpful during check in

Room wasn’t clean properly. Clothes from another guest were under the couch and the pull out sheets were dirty. Called to get clean linen, took over an hour to get and we changed ourselves.

Room wasn’t clean properly. Clothes from another guest were under the couch and the pull out sheets were dirty. Called to get clean linen, took over an hour to get and we changed ourselves.

Very good everything

Very good everything

Nice spacious and clean

Nice spacious and clean

Everything was great

Everything was great

Great staff

Great staff

Great rooms and stafg

Great rooms and stafg

The rooms were clean but worn and in need of repairs. Busy place good location NOT a 4 star hotel in the rooms.

The rooms were clean but worn and in need of repairs. Busy place good location NOT a 4 star hotel in the rooms.

Clean room, comfortable bed, kind staff!!!

Clean room, comfortable bed, kind staff!!!

excellent

excellent

The staff really make the stay at this property. Bryton and Chambria were extremely responsive and always helpful. Everyone else I interact with at the reception desk had the same positive attitude. The breakfast is ok. The rooms are spacious but quite old and could use a refresh.

The staff really make the stay at this property. Bryton and Chambria were extremely responsive and always helpful. Everyone else I interact with at the reception desk had the same positive attitude. The breakfast is ok. The rooms are spacious but quite old and could use a refresh.

We arrived at 4:30 pm for check-in. We were not able to get into our room until 7:00 pm. There was no explanation, or anything offered to compensate for our time. It was New Years Eve, and we could not get into our room to get ready for the plans we had that evening. When we got to our room we had issues: my daughter couldn't open the door going from the bedroom to the bathroom. We didn't have enough towels for the number of guests booked in the room. There was a buildup of dust on the ceiling and vents. So, the air blowing into the room caused my son who has allergies a rough time. We had 2 rooms under my name and both rooms had these issues. Very disappointed with the customer service and accommodations.

We arrived at 4:30 pm for check-in. We were not able to get into our room until 7:00 pm. There was no explanation, or anything offered to compensate for our time. It was New Years Eve, and we could not get into our room to get ready for the plans we had that evening. When we got to our room we had issues: my daughter couldn't open the door going from the bedroom to the bathroom. We didn't have enough towels for the number of guests booked in the room. There was a buildup of dust on the ceiling and vents. So, the air blowing into the room caused my son who has allergies a rough time. We had 2 rooms under my name and both rooms had these issues. Very disappointed with the customer service and accommodations.

N/a

N/a

Excellent and clean Resorts, good location, easy to get around, friendly staff

Excellent and clean Resorts, good location, easy to get around, friendly staff

Wonderful area to stay

Wonderful area to stay

Good

Good

The room can’t accommodate 4 people, they have only two towels and everything set for 2 people. They have small sofa you can’t even open . And Service is bad when we were trying to check out they just walked on us and we kept waiting for 30 min just to check out, also when we booked hotel says parking free with our booking but they changed us . Never coming back.

The room can’t accommodate 4 people, they have only two towels and everything set for 2 people. They have small sofa you can’t even open . And Service is bad when we were trying to check out they just walked on us and we kept waiting for 30 min just to check out, also when we booked hotel says parking free with our booking but they changed us . Never coming back.

Th

Th

The room was spotless and staff was excellent.

The room was spotless and staff was excellent.

Not ideal. Could not give us anything for the inconvenience I was to tired to argue.

Not ideal. Could not give us anything for the inconvenience I was to tired to argue.

The room is clean and spacious. The bed is very comfortable.

The room is clean and spacious. The bed is very comfortable.

Room was clean and spacious. Only issue was parking garbage it’s a nice walk if you’re carrying a lot of items.

Room was clean and spacious. Only issue was parking garbage it’s a nice walk if you’re carrying a lot of items.

Outstanding

Outstanding

Excellent hotel and the area had plenty to do in the same development.

Excellent hotel and the area had plenty to do in the same development.

I booked this hotel because of the location and the ability to accommodate 5 people to one suite. However when I arrived at the hotel it seemed pretty updated on the outside, the lobby , the external areas. However when entering the room, the place was atrocious! The carpet dirty, the room neglect and you can tell it was surface level cleaned. The house cleaning staff was lazy and complained everytime we asked her for basic necessities like extra towels or to vacuum while we were out. The rooms are dated, dusty and my mother and I developed sinus infections because of the allergens. I had to go to urgent care one night because of the coughing. I mean the carpet was filthy. I asked to be changed to another room and it was the very same thing. We pulled out the sofa bed and it was disgusting! Hair all over the bed, rice grains and a beer cap on the couch. All those rooms need to be condemned and checked by health authorities. Our trip was basically spoilt because we got sick. And I know it was the hotel because when we would leave for the day we would feel much better, then when we return we would cough all night. I am highly disappointed by the conditions of the property especially the rooms. The front staff was great and accommodating, however one or two of them seemed a bit annoyed to deal with clients who weren’t too happy. I am writing this review while on my flight back home and I am so happy to go back to my house. Most horrible hotel experience I have ever had.

I booked this hotel because of the location and the ability to accommodate 5 people to one suite. However when I arrived at the hotel it seemed pretty updated on the outside, the lobby , the external areas. However when entering the room, the place was atrocious! The carpet dirty, the room neglect and you can tell it was surface level cleaned. The house cleaning staff was lazy and complained everytime we asked her for basic necessities like extra towels or to vacuum while we were out. The rooms are dated, dusty and my mother and I developed sinus infections because of the allergens. I had to go to urgent care one night because of the coughing. I mean the carpet was filthy. I asked to be changed to another room and it was the very same thing. We pulled out the sofa bed and it was disgusting! Hair all over the bed, rice grains and a beer cap on the couch. All those rooms need to be condemned and checked by health authorities. Our trip was basically spoilt because we got sick. And I know it was the hotel because when we would leave for the day we would feel much better, then when we return we would cough all night. I am highly disappointed by the conditions of the property especially the rooms. The front staff was great and accommodating, however one or two of them seemed a bit annoyed to deal with clients who weren’t too happy. I am writing this review while on my flight back home and I am so happy to go back to my house. Most horrible hotel experience I have ever had.

The room never got cold, there was 1 working elevator, the service was slowwwww and it’s so overpriced.

The room never got cold, there was 1 working elevator, the service was slowwwww and it’s so overpriced.

Donut shop, coffee shops and Ford's Garage Restaurant were great bonuses! Very nice and convenient location for a Florida Panthers and Miami Dolphins game!

Donut shop, coffee shops and Ford's Garage Restaurant were great bonuses! Very nice and convenient location for a Florida Panthers and Miami Dolphins game!

The staff was extremely friendly, hotel was modern and clean

The staff was extremely friendly, hotel was modern and clean

The room was not in good condition.

All around great stay. Great value.

Yes

Very good service and clean room!

The room floor was dirty

Great staff, clean room, good breakfast buffet (would be nice to have pork sausage option) I will stay here again. Hope to check out the pool next time.

The staff was so amazing. Never been treated with so much respect.

Parking a nightmere

Staff was great. Room was not the cleanest and the sink kept gurgling. I wouldn't stay here again for 300 a night. The lobby was nice the outside was well kept. It is in a convenient location.

Perfect

Staff was courteous

Toilet was very low outdated AC could not be adjusted

Cleanliness of the room.

Staff is pretty cool. I'm normally not a complainer but, my first night there's a water issue in the hotel. Our water was coming out rusty, so bad that it was staining the tub. It eventually subsided the next morning. We weren't able to take a shower that night or brush our teeth. And went downhill from there. We had to call service for towels everyday of the stay.

The staff was friendly and the room was clean and spacious. Enjoyed my stay.

Plumbing and entertainment issues (TV not working).

Cons: Check-in at the front desk was slow. And there was no complimentary coffee each morning! You have to buy it from the cafe in lobby and my wife said nobody was attending it. She had to find someone.

Great stay. Good space in our suite. Love the shuttle service.

Staff was so friendly and helpful!

Friendly staff. Nice room. Quick elevators. Bathroom was lacking minor things like hooks for hanging towels. There was minimal space for hanging clothes. Bed and pillows were comfortable. I would stay there again.

Very nice and Central location

I’ve been staying here for nearly thirty years, and this property continues to offer a comfortable and familiar experience. The room was spotless, the bed extremely comfortable, and the restaurant and foyer areas were clean and welcoming. The food in the restaurant was genuinely impressive—fresh, flavorful, and well-presented. Unfortunately, this visit had one disappointing moment. I had several Amazon packages delivered to the hotel, and when I approached Caroline at the front desk for assistance, she seemed uninterested and made little effort to help locate them. At first, I thought it was an isolated situation, but to my surprise, three other guests—staying in separate rooms—shared almost identical experiences with her that same day. Thankfully, Cassandra at the front desk stepped in and went above and beyond to assist me. Her professionalism and genuine care turned the situation around. Ironically, it was later discovered that my package had been mistakenly handed to another guest by Caroline. I only got it back thanks to that guest’s honesty the very morning I was checking out. With the exception of this front desk mix-up, my experience—and that of my traveling companions—was thoroughly enjoyable. The comfort, cleanliness, and service from the rest of the staff remind me why I’ve kept coming back all these years. I’ll definitely stay again.

Clean

everything was great !

Room.was definitely dated. Staff very nice.. location great

everything was great

Everything was good

Staff slow to respond to clean towel requests had to ask 2x until I got fed up and looked for a manager whom took care f it.

Great staff great stay!

Great huge rooms

The property is nice but hallways and rooms could use updating. The Parking is a disaster and is really the only reason I would not stay there again. The Sheraton is located in a shopping/dining district and the garage for the entire area is shared. There is no other option for parking There are parking spots reserved for the Sheraton guests but the problem is that the garage is down the road from the hotel. The location of the garage makes it difficult for transporting luggage...and I can't imagine if it's raining. There is a small, half circle drop off area but when we arrived, it was full and we had no choice but to go to the garage to park.

Nice staff clean

I checked in at 11pm made a call at the front desk at 11:15 because my tv wasn’t working. I called 3 more times and nothing happened. I went downstairs spoke to front desk and I wasn’t happy with the response so I left at 12:30am. I was told to message the GM.

I never had breakfast so cannot comment, the hotel was very good and conveniently located.

The staffs were nice and helpful

The pillows are horrible!!! ....requested additional pillows and towels on our 2nd night , havent received them up until now. Other than, that a lovely hotel in an excellent location

Clean room - great location to restaurants

the hotel was very nice and very clean. staff were super nice. good area

Great place 👍

The bed was very uncomfortable, couch old, uncomfortable and the bathroom and sink areas has a few stains. Considering how expensive this hotel is, it was a little disappointing.

Great staff and super helpful! Great stay!

Did not have breakfast

Did not have breakfast

I loved the area and the hotel in itself. Great food and staff are very friendly

I think you should be informed at booking that if you have a vehicle you will incur additional costs for parking in the adjacent parking garage.

Clean room, new shower

Nice place to stay and convenience

Safe

Didn't have breakfast or park a car there

Staff was very nice and was accommodating to all of the issues we had.

I expected more from this hotel. The room was outdated and amenities were basic, even though the outside of the hotel looked prestine. It was not worth it to choose this hotel.

Nice food and drink options

It would be even greater if it can't change to a non carpet floor. The color of the carpet makes it look old and dirty but I know it is not.

vicinity offer variety for meals. Minus 5 for the pay to park.

The location of this hotel is outstanding—truly hard to beat. However, the rooms could use some updating, and the cleanliness left much to be desired. I found several hairs in the bathtub and bed, which suggested that the room hadn’t been thoroughly cleaned after the previous guest.

I DID NOT LIKE THE PARKING SITUATION. IT WAS TOO FAR FROM THE HOTEL. BETTER PARKING NEEDED

great location and access to many different options

Convenience and proximity to airport

Amazing place to stay.

Rooms are spacious and clean. Toiletries smell nice. Breakfast was very good. Only thing with that is staff was limited on that particular day I was there and big events were happening so maybe it was just too many people at one time. I had to track someone down for silverware and coffee. Overall I will definitely stay here again.

Wendy was amazing at the front desk I give her 10 stars

They need a whole new update in all the rooms…been here twice & the 1st time corporate called me because a guest was smoking marijuana in the pool area & the kids couldn’t get in the pool, police responded & corporate asked me to give them a 2nd chance & they would comp me but never did so I did give them a 2nd chance & this time my son got burned because the nozzles for the water have no temperature indicators & he couldn’t see it anyways because the rooms are not kid friendly, hint hint, you know if your a parent…the sinks sit really really high & the toilet seats are all outdated, the rooms smell like mildew as if there was a previous flood of some kind & they attempted to clean it up…to be exact, it smells like a old nursing home that needs a complete revive…another thing I will point out, especially anyone who showers & this is important, the shower gets very very slick as there are no bath mats so please put a towel down in the shower to avoid a hip replacement or serious injuries…another thing I want to point out too, the drapes & curtains in the room are like super old, I’m 46 years old, looks like a hand me down from my high school days…just don’t waste your time & money because your just gonna be frustrated with a really disappointed family…stay safe & blessings to you all

I recently had the pleasure of staying at the Sheraton Hotel, and I must say, it’s consistently a comfortable experience. The rooms are always clean and well-maintained, which adds to the overall relaxing atmosphere. The staff is friendly and attentive, making sure that every aspect of my stay is enjoyable. However, I do have one suggestion that could enhance the experience even further: I believe the hotel should consider replacing the carpets in the rooms. While they add a cozy touch, I can’t help but feel that they may not be getting the thorough cleaning they need between stays. Switching to hard surface flooring could provide a more hygienic environment and also make it easier to maintain cleanliness. Overall, I highly recommend the Sheraton Hotel for a comfortable and enjoyable stay, with just that one small change in mind!

Great front desk staff.

Amazing staff bright smiles always ready to assist.

I booked it because it said it was a 4 star. Don’t be fooled. It’s a 2. Outdated rooms that had wear and tear. Terrible view of an asphalt roof.

Comfortable and convenient

Great location

Staff for amazing and friendly, all requests was fulfill in a timely manner, hotel was clean perfect location for shopping will definitely be back again

I called the lady at the front desk for face clothes. There were 4 individuals in a room. I also asked housekeeping for face clothes. We only had two face clothes during our stay.

The rooms and hallways have a musty/moldy smell. The bathroom in our room had an awful smell. Our room wasn’t cleaned at all one of the days. We weren’t provided towels/wash cloths/ etc. The parking garage is not attached to the property which isn’t great for afternoon thunderstorms. Their are lots of great restaurants around the property that are walkable.

Hotel had friendly staff room was nice and clean

location

…

This hotel is very nice the 4th floor where my room was the carpet in the hall ways were very dirty not appealing for the kind price you paid the lobby is beautiful and the pool is very nice and clean the rooms are nice and the service was good

I go to down once a month and this is one of the properties I stay at, this time the room smelled like old dirty a/c and I found a couple hairs in the bed sheets abs towels. It didn’t seem as clean and kept up with like it usually does. I love this location because how close it is to everything but the way the room smelled was awful and when I asked if I could switch rooms the guy at the front said he would have someone come and spray something in the room. It didn’t help it was gross.

always a great experience

Great option for business or leisure travelers with tons of dining nearby (right outside the hotel). Amenities were great and the rooms were top notch. Highly recommend.

Centrally located property with a number of eateries. The room was clean and the bed was comfortable. The only issue was that I booked with Expedia - under the option it said that the price included breakfast but when I arrived at checking I was told it was not included. Sometimes it is better to book directly.

Affordable

Awesome property

Many food options within walking distance.

This property is great! Would recommend to friends and family.

Staff was very attentive.. Cassandra.. Bryton.. Wendy.. Joseph.. were all very helpful..

Always a good stay at Sheraton Plantation

Perfect

Love always

The food was fantastic, housekeeping was impeccable, and every staff member we interacted with went above and beyond to make us feel at home. It’s rare to find a place where everything truly comes together, but this stay was one of those times. Thank you for making our visit so memorable — we can’t wait to come back!

Clean, close to the beach, around good restaurants.

We always have a pleasant time when staying here, staff is friendly rooms are spacious and clean and your location is perfect for parking your car and never having to get back in it to eat, walk, entertainment

Everything was good except the light from fire alarm kept me awake the whole night.

I’ve stayed here many times, some of the rooms have been renovated while others look dated. Unfortunately I had an older room

The bed spreads had mold

Great area

Definitely enjoyed my stay. Everything was basically Convient

Great family time !

Clean. Quiet, helpful staff

Maintained property

Spacious room, lots of dining options nearby. Hotel is nice

I like that when i walked i was greeted and i was given my keys. My privacy was respected. The suite cool. The lotion i tried was really good. About 2 days in row the elevator took 10 to 15 minutes to work. I had to pay for parking but i was not aware that i had to tell staff that i had to return my rental and i would have been charge for days of parking and not the 1 day i was parked there.

The lobby, amenities, and ballrooms have been completely redone. However, it is very obvious that the rooms are stuck in the 80s. Musty smelling

Grat

There was a a lot of snoring noise coming from a room on the 4 th floor we were on all night I didn’t get any rest

Great location. Wonderful staff and their in house restaurant has pretty good food.

I will come back

The hotel is located within walking distance of a mall (Broward Mall) and pharmacy (Walgreens). The lobby was clean, and the staff were warm and friendly. The rooms were nice and comfortable; they had ample space but needed minor upgrades - particularly the shower. Overall, it is a very good choice for short or longer term stays.

I've stayed here twice so far and the property is always clean, the smell from you enter the lobby is always refreshing and the receptionist were nice and accommodating.

Location cleanliness

Room Furniture worn and dirty. Air condition not functioning properly.

Location

Everything was great

Love the location and the room size/space. Friendly staff for the most part. The Hispanic male breakfast host was rude and kept asking another host who already obtain our voucher if we paid. Making my cousin and I feel uncomfortable.

Middle of the road property. Quite convenient

Nice location

Ok

Cassandra is an excellent supervisor. Overall staff is an A+. Great gymn.

the hotel is in a very nice location. Tons of things to do.During our stay the pool was out of service. We had to take the shuttle to the next sister hotel to use the pool. The rooms were clean, but could have been a bit cleaner. its a very outdated hotel. No Free breakfast! its a buffet style breakfast with the bare minimum for $18 per person. Spend your money else where for breakfast. The custumer service was grreat.

Everything was great

I reservd a King suite, I waited about 10 mins at the counter before I was helped, the cust serv rep told me I would get an upgrade for the wait.Well I didn’t get a upgrade RM818 is a King suite I called the front desk to inquire “No answer!” I went to the front desk to ask about the upgrade the young black male told me my upgrade was from the 2nd floor to the 8th floor in this “UPGRADED” room the shower had numerous hairs on the floor & walls, the ceiling over the bed looked like it would cave in (bubble size) ! Pool wasn’t in service no mention online or in hotel we went to enjoy the pool only to find out no water in the pool. Last but not least as I’m checking out I asked (Cheryl) front desk mgr if I could have the special brown bag they have lined up since I didn’t get one when I checked in, she said oh that’s for our platinum guest but I guess you can have one …it contained a small size water, plain chips and a child’s size fruit gummy bears (For Platinum guest?) I’ve been coming to the Sheraton Suites Plantation for over 20 years never had service/treatment this bad !

Great location and easy access to all the amenities available in the area.

Na

Caroline at the front desk was fantastic! Very welcoming and nice. The hotel room was a good size but it needs new carpet.

The state was very nice. Had a problem with locating availability of a luggage cart checking out went beyond checkout time had to have an access card re-issued also the towels were not very soft to the touch of the skin had an issue with the showerhead was moved to another room. Other than that my stay was very pleasurable, and I will rebook again.

Started off a little rocky had to wait on a room for a while after doing an early check in. The pool area was a mess from kids leaving trash but otherwise it was nice

The property is exceptionally well-maintained and enjoys a prime location near many restaurants and a shopping mall, creating a clean and welcoming atmosphere. However, please be aware that there is a potential parking risk in the property's garage, as a vehicle was previously damaged. Please exercise caution when parking your vehicle.

Desk employee said, "I gave you an upgrade this time." I guess the key words were "this time," because it was indeed better than last time.

My experience was extremely pleasant and relaxing! Starting with the Staff/ Manager Cassandra who provided a warm and inviting welcoming! I highly recommend the stay, and the room was very spacious and clean.

Really nice location, the room was good though the shower could be updated. Good dining options in walking distance and pharmacy.

Good

Had to pay to park, shower handle broke off the fixture, hair dryer barely blows, obly one pool for a crowded hotel. Probably wont return

Helpful staff

There was an individual smoking weed at the pool with all the kids in the pool & then the rooms were really hot even though the AC was set to 60…definitely not worth the stay there…

Your staff are awesome. Huge shout out to Wendi! Such a warm and pleasant check in experience. We’ll see you again as our daughter recently enrolled to a Grad program at NSU!

Great option, great area

Pillows way too soft other than that peaceful stay

This was an amazing suite, very spacious and modern. The staff was very friendly and helpful. The only issue I had was Hotel.com said the deposit for the room was $75 but it was $100 when I arrived and I was prepared for that amount.

Smells like cigarettes and marihuana Broken lamp both of the phone’s were broken had to use my phone to call room service Front desk don’t even know the bar /restaurant extension they had me waiting when they transfer me the bar didn’t wanna take my order for my dinner

my state was excellent at the Sheraton. Only thing was that it was a Mother’s Day and I had to pay for my breakfast. I think you should give all mothers Mother’s Day free breakfast or a voucher.

The hotel is in great shape and the redevelopment of the area with shops and restaurants is very nice, but service was disappointing. Front desk was ambivalent, no luggage carts , no bellmen , in the old days you could pull up drop your bags and have them sent to your room and when checking out they would get your bags and take them to the front and help load in card , not really a FULL service hotel

The property was beautiful. I didn't expect anything less since the Marriott is generally my choice. The only thing i was dissatisfied with was i giving a handicap accessible bathroom / tub without my request. When i shared this with the front desk clerk i was told that was last room available. Not cool. They should have giving me the choice on rather or not i choose to spend my money on the room or not.

Nice

Booked this hotel for a last minute quick stay due to my flight being canceled. The lobby and front desk is amazing but the rooms are just outdated badly. Beds were not comfortable, had a very bad moldy smell also. Good hotel if you need to stay somewhere last minute like I did but i would shop around for others.

The breakfast could be better as it is very basic but definitely not a complaint. The executive lounge is nothing to write home about here with the very basics served

Good

Staff was fantastic, helpful when needed and disappeared when not.

The error was acknowledged by the staff and they tried to assist by providing a letter to my bank. This was resolved after several hours Day 3 No Towels in room, call the front desk was placed on hold however call was never picked up or returned. Stopped by front desk to notify them, towels were in room upon my return later that evening. Room was cleaned but for some reason the bed was made up subpar, not sure why. Day 4 Returned to room and once again bed made up the same way, this time the extra pillow was on the bed which I didn't use. It appeared as though someone was laying in the bed and forgot to return the pillow back to the closet. I informed the front desk and provided the photos of the bed. A package I had been making inquiries about for 2 days and was told several times had not arrived was miraculously found behind the area where packages were kept For the inconvenience of the charges, I was given complimentary pass to the executive area but didn't use as on a few attempts the food wasn't ready or has already finished. I sent an email to the email provided by the front desk and included the pictures of the bed and have not received a response as yet. I am not a fussy person being in the hospitality business for over 20 years but this was not what I expected. i thought an response would have been received by now.

Everything was great love this place

I had to pay for breakfast, I was told it was free.

It’s very clean and comfortable.. I like the locations and the close proximity of so many nice eateries and shopping

Property location is convenient, staff friendly, clean rooms

Beautiful property Everything was perfect

The A/C in the room was not cool as i thought. It was pretty hot in the rooms.