Best Western Plus Pineville-Charlotte South

Todo estuvo excelente buena ubicación, atención excelente. Muchas gracias

Very good

The property was owed nasty and had roaches and bugs absolutely nothing the staff there are rude I didn’t like anything about it. It had a bad smell and they had bugs. Saw a big cockroach coming in as I was coming in the building.

The lobby was very nice in the brooms were very clean and the hotel staff was very knowledgeable In the lob by, there is some water damage, but I just think that is from it just being there

Sharon is a charm she is nice professional and always a joy to speak with.

Great breakfast

Clean, friendly staff, excellent breakfast, convenient location.

The location was great The breakfast wasn't tasty

It was quiet no noise throughout hallways The sink in my bathroom drain out very slowly The water was shut off for over 3 hours during my first night stay without any notice!! After booking 6day stay I checked out and needed to stay another two nights for work (mind you I already paid them my money for this extra two nights) and the “MANAGER” stated I must pay a deposit which I did NOT have to pay when I booked for 6 days!!!! He was rude and hunched his shoulders and when I said I wasn’t charged that fee the other days! He said okay you can’t cancel you gotta pay a deposit!! Again I had just stayed for 6DAYS WITHOUT ANY DEPOSIT FEE‼️‼️ I asked him to contact someone higher and he stated “There is no one higher than me” I asked if he was the owner and he couldn’t answer…. I also told him there was old food and stuff in my room as well… he didn’t show any care in the world! Just sat there clicking on the computer saying you can’t cancel your room! You got to pay the deposit! So you just going to keep my money!

Proximity to Carowinds amusement park The fact that we changed into 4 different 4times in 2 days and one of the changes was at 330 am due to the AC going out!

Very good

It was very nice and the rooms are very clean and comfortable There wasn’t anything I didn’t like about it.

Location is very good It was a dog smelling and dirty from previous guests

The location is great and the staff at the front desk were helpful. The bedding was not sufficient. I was cold during the night and there were not enough blankets.

Very good

Breakfast was not of a good taste, things were dry and not much variety, not a continental breakfast at all. Also breakfast staff attendant was very rude and didn’t maintain the food area. We were not happy…

Exceptional

Room dirty

N/a

Very nice people at the front desk, the room was clean. I recommand.

Exceptional

Everything N/a

Good value for a 3 night stay, staff is friendly, breakfast was good. Could use a little better cleaning in the rooms, dusty and electrical went out but was fixed.

Good

Good value for a 3 night stay, staff is friendly, breakfast was good. Could use a little better cleaning in the rooms, dusty and electrical went out but was fixed.

That was a very place to stay I would recommend it to anyone

Always pleased

Always pleased

The blinds fell in the room and we dealt with a bright window all night. No compensation or accommodation.

Very nice and welcoming hotel! Really enjoyed my two night visit especially with the room being nice and clean plus good amount of space, next time in back in town I’ll definitely check in with this hotel again.

Good

One of the nicest BW we have been in - updated and comfortable.

Good

Location is very convenient. A lot of amenities near by. The housekeeping could be better. Several items (the ice bucket, the telephone, the television, the top of the AC unit, etc.) in the room, that seldom get used, are dusty.

The housekeeping could be better. Several items (the ice bucket, the telephone, the television, the top of the AC unit, etc.) in the room, that seldom get used, are dusty.

Good price. Breakfast was very crowded. Lack of seating.

Good price. Breakfast was very crowded. Lack of seating.

The lady working in the counter was super sweet and very helpful.The breakfast was awesome and the rooms were clean with comfortable beds!

Very good

Very good

Clean friendly staff NA

Very good

Very good

NA

Convenience for restaurants and travel

My overall review of this hotel is very good. The staff were friendly, room clean, bed comfortable. The room was a bit noisy but overall good. Breakfast was decent but almost all table tops were very wobbly. Maintenance staff should address this issue.

This Best Western was clean and it was very close to a beautiful park across the street. For sure, I will be going there next time I go to NC .

Pleasant staff. Clean room. No USB plugs in room and outlets oddly only loosely held regular plugs which made wall mounted ones in the lamps basically unusable as the plug wouldn't stay in securely...had to unplug the refrigerator and alarm to be able to plug multiple devices in.

Clean Nothing

Clean Nothing

Location, friendly staff Every night for whatever reason around the same time seemed like the AC was turned off and room would get unreasonable hot even with the actual AC unit set to its lowest temp and highest fan setting

Superb

Every night for whatever reason around the same time seemed like the AC was turned off and room would get unreasonable hot even with the actual AC unit set to its lowest temp and highest fan setting

Pleasant

Good

Breakfast and WiFi included The property is fine no problem

David Bean the regional manager and one responsible for approving reservation cancelations is declining to issue my refund for a stay that I attempted to cancel and check out of while grandstanding and accusing me of providing false information to get it. Hes reviewed the cameras, confirmed I handed my keys in to check out and knows I did check out well before the check-in time of the days I paid for in advance. He is a thief and best western as a brand needs to investigate this man for malpractice and theft. I have an on going case because of his poor business practice and mishandling of his position

Breakfast and WiFi included The property is fine no problem

The bed was really comfy, and breakfast was yummy!

The font desk ladies were very nice The carpets

Nice Nothing

Good

Nice Nothing

The carpets

The bed was really comfy, and breakfast was yummy!

It’s was close to other places like the mall and restaurants Nothing everything was great

Nothing everything was great

Exceptional

Pleasant

Exceptional

Superb

Location Had to leave

X

Professional, handicapping accessibility A1,

Great stay.

Great location to Carowinds and shopping/dining. Ceiling of bathroom had black mold, staff didn’t seem to care as they were “completely booked” and refused refund. Beds were extremely hard and uncomfortable. Pool overflowing into parking lot.

Great breakfast. Smart tv was nice

Good location

The staff was wonderful. Location to Carowinds was fantastic. It was not the cleanest hotel.

Breakfast was junk, no flavor at all, the scrambled eggs were probably previously frozen, no salt or pepper. The sausages were undercooked and the wrong items were available from the menu they posted. It was justa 2 star averaged place. Our first room was smelly and dirty with meat chunks on the floors.

there was no proper comforter or thick blanket for the bed.. only 2 very thin sheets the shower head needs upgrading I was also woken up to guests arguing very late in the halls, but staff did de-escalate the situation

Beds comfortable was ready before they told me.breakfast hot and tasty

I loved it and the breakfast was amazing.

Basic, property needs some updating.

For the price and location(carowinds trip), it was great

It was a peacefull stay but: 1. The bed was not even a bed, it was like a sofa bed, horrible experience; 2. Some furniture was like from the 90's; 3. Carpets in the room were not a great experience; 4. Breakfast area had many flyers saying that guests can't take not even an apple from there, we felt not free; 5. The elevator was working slow; 6. Swimming pool was closed; 7. The staff was nice.

Rooms were clean and the staff was courteous Breakfast was decent with generic items luke egss , waffles , juices , coffee and bagels. Gym was small and most equipment were out of order

This staff was friendly. The beds were comfortable, but only the electrical outlets on the wall worked none over the bed worked at all. Also, the refrigerator did not work.

Nice place to stay

Clean bathroom. Bed was not comfortable.

Bugs in my room

Location

I had a nice overnight stay at this hotel the only thing I didn’t like is that the room wasn’t ready when I arrive …

I didn’t take advantage of the breakfast. The parking lot was well lit at night and felt

Breakfast was good and coffee was delicious!

Everything I’m a repeating stay Nothing to dislike about this place I’d recommend this place to anyone

I was told at check in there is no housekeeping during my visit, if I want towels or new sheets I’d have to bring the old ones down, only to ask days later a different front desk agent advised me they do offer room turnover services

Amazing breakfast! Friendly staff. Would stay again.

Next morning, we spoke to an attendant who offered a refund. She said we would be receiving an email with the confirmation as she was unsure why the desk attendant, Sterling, lied about rooms not being available. She allowed me to snap a picture of the confirmation with my phone and said the email confirmation would reach me soon. A week later I confirmed through Expedia that they have not received the refund. Attempted to call back but another night attendant answered the phone incredibly irritated and said to contact the manager. Even Expedia called the hotel and had a negative experience with the desk attendant. The following morning, spoke to the manager David, who was incredibly dismissive, denied a refund was ever offered, and essentially said it was not his problem. I URGE you to read additional Google and Expedia review reviews that VERY clearly highlight the poor management and the manager. Not to mention the poor cleaning and smell of weed everywhere. JUST AVOID.

The breakfast was pretty good , area was clean & the host was on top of everything . The rooms were half clean . Everything looked started but not finished

Not well maintained or clean

Didn't see a gym. The laundry room was locked.

During my stay, the phone in my room was not functioning properly. Although maintenance attempted to repair it, the issue was never resolved. Additionally, the water service was unavailable for more than five hours on two consecutive days without any prior notice or communication. Overall, communication throughout these situations was poor, and I felt that my concerns were not taken seriously or addressed with urgency. These experiences significantly impacted my comfort and confidence in the quality of the stay making me check out and going to another hotel for my last days.

During my stay, the phone in my room was not functioning properly. Although maintenance attempted to repair it, the issue was never resolved. Additionally, the water service was unavailable for more than five hours on two consecutive days without any prior notice or communication. Overall, communication throughout these situations was poor, and I felt that my concerns were not taken seriously or addressed with urgency. These experiences significantly impacted my comfort and confidence in the quality of the stay making me check out and going to another hotel for my last days.

It was wonderful, the staff and receptionist was kind and nice it was the best experience we ever had, I would recommend them to everyone

It was wonderful, the staff and receptionist was kind and nice it was the best experience we ever had, I would recommend them to everyone

Great staff, clean rooms very nice and quiet all the stores in the area restaurant and mall me and my wife would definitely be back again

Great staff, clean rooms very nice and quiet all the stores in the area restaurant and mall me and my wife would definitely be back again

Overall cleanliness is a concern here. It just feels very dated and dirty around the edges. Also, they only have a single elevator and it was broken and not even one sign on any floor informing guests. Unacceptable.

Overall cleanliness is a concern here. It just feels very dated and dirty around the edges. Also, they only have a single elevator and it was broken and not even one sign on any floor informing guests. Unacceptable.

Nice room

Nice room

There was no water pressure in the shower in my room, it took me 30-40 minutes just to wash my hair. Breakfast had hot food that was cold and was questioned about being a guest when I came from the front door to grab some coffee after I had just went outside to smoke a cigarette. Had a king size bed room and the pillows on the bed were so small, thin, and there was only 3 of them.

There was no water pressure in the shower in my room, it took me 30-40 minutes just to wash my hair. Breakfast had hot food that was cold and was questioned about being a guest when I came from the front door to grab some coffee after I had just went outside to smoke a cigarette. Had a king size bed room and the pillows on the bed were so small, thin, and there was only 3 of them.

Ok and good

Ok and good

I stayed at this hotel in November for a few days. They were out of hot water then and I only stayed because they offered a 50% discount. Front desk was also very friendly! I’m traveling to Charlotte again and before I booked my hotel, something told me to call and ask if they fixed the hot water situation. I was surprised when the front desk told me they still don’t have hot water! It’s going on 3 months! That is extremely unacceptable especially during the winter months. Management needs to do better!

I stayed at this hotel in November for a few days. They were out of hot water then and I only stayed because they offered a 50% discount. Front desk was also very friendly! I’m traveling to Charlotte again and before I booked my hotel, something told me to call and ask if they fixed the hot water situation. I was surprised when the front desk told me they still don’t have hot water! It’s going on 3 months! That is extremely unacceptable especially during the winter months. Management needs to do better!

Friendly staff.

Friendly staff.

Yea

Yea

No hot water for 3 days manager was extremely rude

No hot water for 3 days manager was extremely rude

No hot water in the morning

No hot water in the morning

Room was a good size bathroom was huge

Room was a good size bathroom was huge

Good

Good

Unfortunately all rooms keys were not working. Had to be let in each time. Shower area needs maintenance. Beds and room clean.

Unfortunately all rooms keys were not working. Had to be let in each time. Shower area needs maintenance. Beds and room clean.

Staff is extremely friendly and accommodating. Rooms are clean! Plenty of parking and quiet.

Staff is extremely friendly and accommodating. Rooms are clean! Plenty of parking and quiet.

The staff was lacking

The staff was lacking

Overall the property is very good.

Overall the property is very good.

Great place for the price

Great place for the price

Manager retaliated because we complained.

Manager retaliated because we complained.

Do not stay here. Unsafe and no hot water.

Do not stay here. Unsafe and no hot water.

Do not complain. Manager will retaliate and make you leave regardless of your reservation.

Do not complain. Manager will retaliate and make you leave regardless of your reservation.

Yes the room was neglected. No hot water for days.

Yes the room was neglected. No hot water for days.

No hot water again.

No hot water again.

No hot water. Was told to leave the property because I complained.

No hot water. Was told to leave the property because I complained.

everything excellent from reception to the room

everything excellent from reception to the room

everything excellent from reception to the room

everything excellent from reception to the room

No hot water for the whole week.

No hot water for the whole week.

Stayed there a couple of weeks ago and there was no hot water. Fast forward to my last stay, and there is still no hot water. I have to imagine if this hotel wasnt independent of Best Westerns parent company, that this major issue wouldve been fixed immediately. I will not be staying here again. I sugeest you dont either.

Stayed there a couple of weeks ago and there was no hot water. Fast forward to my last stay, and there is still no hot water. I have to imagine if this hotel wasnt independent of Best Westerns parent company, that this major issue wouldve been fixed immediately. I will not be staying here again. I sugeest you dont either.

Good breakfast

Good breakfast

The hot water starting going out at the hotel on Friday, by Saturday morning there was no hotel available and no one had any information when it would be restored. I tried 3 times to reach the front desk but no one answered the phone until Saturday morning. They offered a discounted rate of $45 for the nights of my stay but I really feel we should’ve been refunded the complete amount of the stay due to the lack of communication and the nonchalant response from the staff. Considering the area where the hotel is located, it’s definitely time for a serious remodel and upgrade.

The hot water starting going out at the hotel on Friday, by Saturday morning there was no hotel available and no one had any information when it would be restored. I tried 3 times to reach the front desk but no one answered the phone until Saturday morning. They offered a discounted rate of $45 for the nights of my stay but I really feel we should’ve been refunded the complete amount of the stay due to the lack of communication and the nonchalant response from the staff. Considering the area where the hotel is located, it’s definitely time for a serious remodel and upgrade.

Breakfast buffet might be the best ive had in any hotel ever, but the gacy that there was no hot water for showers for several days was definitely a damper on what is otherwise a nice hotel. But not being able to get that talen care of in a reasonable amount of time, especially during the busy holiday week of Tha

Breakfast buffet might be the best ive had in any hotel ever, but the gacy that there was no hot water for showers for several days was definitely a damper on what is otherwise a nice hotel. But not being able to get that talen care of in a reasonable amount of time, especially during the busy holiday week of Tha

Otherwise, the room and beds were clean and comfortable, and breakfast was pretty decent.

Otherwise, the room and beds were clean and comfortable, and breakfast was pretty decent.

Great staff. Poor amenities, room, cleanliness, and building

Great staff. Poor amenities, room, cleanliness, and building

Hi. My daughter and parents did not have a pleasant experience in this hotel. During all their stay they didn’t have hot water. Please talk to the property management. They said they will compensate but we didn’t see any compensation. Please advice. Thanks

Hi. My daughter and parents did not have a pleasant experience in this hotel. During all their stay they didn’t have hot water. Please talk to the property management. They said they will compensate but we didn’t see any compensation. Please advice. Thanks

I went to check in and was told to go somewhere else because the hotel didn't have hot water. So after being at the hospital all day I was exhausted. So at 10:30 at night I had to go find another hotel to stay in.

I went to check in and was told to go somewhere else because the hotel didn't have hot water. So after being at the hospital all day I was exhausted. So at 10:30 at night I had to go find another hotel to stay in.

No hot water for a WEEK! No WiFi EVER. I’ve stayed here a few times due to convenience but for to be a HOTEL and not even fix your water for a week is ridiculous

No hot water for a WEEK! No WiFi EVER. I’ve stayed here a few times due to convenience but for to be a HOTEL and not even fix your water for a week is ridiculous

Poorly maintained. Smelly . NO WATER HEATER!!!

Poorly maintained. Smelly . NO WATER HEATER!!!

The only tjing that kept this hotel from being a 5 star across the board was the shower. For two days, there was no hot water, and it wasnt until I was checking out that I was informed about the problem. Not to mention, the lady at the front desk came off as if she could really care less.

The only tjing that kept this hotel from being a 5 star across the board was the shower. For two days, there was no hot water, and it wasnt until I was checking out that I was informed about the problem. Not to mention, the lady at the front desk came off as if she could really care less.

The cleanliness of the hotel could use some work. Floors in the lobby and near the elevators were sticky with something that had been spilled, and we found Fruit Loops on the floor in our room.

The cleanliness of the hotel could use some work. Floors in the lobby and near the elevators were sticky with something that had been spilled, and we found Fruit Loops on the floor in our room.

Great

Great

Only thing was that the room phone didn’t work.

Only thing was that the room phone didn’t work.

The staff was great. Room was clean and cozy. I did enjoy the lovely grrenway across the street. It made for a pleasant morning walk. I would absolutely stay here again.

The staff was great. Room was clean and cozy. I did enjoy the lovely grrenway across the street. It made for a pleasant morning walk. I would absolutely stay here again.

👎👎👎

👎👎👎

I’ll probably stay here when

I’ll probably stay here when

Our room was very clean and cozy and the staff was very polite

Our room was very clean and cozy and the staff was very polite

The staff were excellent! Kind, efficient and made me feel welcome and valued

The staff were excellent! Kind, efficient and made me feel welcome and valued

Everything else was perfect.

Everything else was perfect.

Everything was good but the shower water was cold

Everything was good but the shower water was cold

House Keeping was subpar even after we requested service no one came. I had to request towels on two different occasions.

House Keeping was subpar even after we requested service no one came. I had to request towels on two different occasions.

It was really clean

It was really clean

Dirty hotel. Hard mattress. Small room. Smelled like weed. We stayed for 4 nights and the hotel elevator broke down twice. Rude front desk staff. Sink drain was clogged. No one came to fix it. Will never stay here again. Only thing positive was location was close to family.

Dirty hotel. Hard mattress. Small room. Smelled like weed. We stayed for 4 nights and the hotel elevator broke down twice. Rude front desk staff. Sink drain was clogged. No one came to fix it. Will never stay here again. Only thing positive was location was close to family.

Was very nice location, though we had a small issue, the staff went above and beyond to fix the situation. We plan on coming back to Carowinds and will be staying here again. There a beautiful trail across the street that looks beautiful!

Was very nice location, though we had a small issue, the staff went above and beyond to fix the situation. We plan on coming back to Carowinds and will be staying here again. There a beautiful trail across the street that looks beautiful!

Good

Good

Everything was good. Breakfast was great. The elevator is extremely slow. Room was comfortable the overall property was nice

Everything was good. Breakfast was great. The elevator is extremely slow. Room was comfortable the overall property was nice

Rooms need renovation. Bathrooms kinda shabby. We did not eat breakfast there.

Rooms need renovation. Bathrooms kinda shabby. We did not eat breakfast there.

The rooms need a little updating but overall a great place to stay with a great value. Close to everything. The breakfast was the best I have seen in a while with lots of options for everyone. The staff were also very attentive and kind.

The rooms need a little updating but overall a great place to stay with a great value. Close to everything. The breakfast was the best I have seen in a while with lots of options for everyone. The staff were also very attentive and kind.

The front desk staff were amazing, had great energy. Location was perfect.

The front desk staff were amazing, had great energy. Location was perfect.

Friendly staff

Friendly staff

When entering the building, the lobby was kind of dusty. But the hotel staff was very courteous and efficient. Once entering my room, the carpet was wet and the room smelled like mildew. The room was very dusty and the AC unit was leaking. Also at 9:30 the maid knocked on the door and asked to clean the room. I informed her that checkout wasn’t until 11 AM. Hands-down one of the worst rooms I’ve stayed in

When entering the building, the lobby was kind of dusty. But the hotel staff was very courteous and efficient. Once entering my room, the carpet was wet and the room smelled like mildew. The room was very dusty and the AC unit was leaking. Also at 9:30 the maid knocked on the door and asked to clean the room. I informed her that checkout wasn’t until 11 AM. Hands-down one of the worst rooms I’ve stayed in

Perfect

Perfect

Staff is the best!!

Staff is the best!!

The breakfast was superb, with fresh eggs, bacon and cubed potatoes, plus many more choices.

The breakfast was superb, with fresh eggs, bacon and cubed potatoes, plus many more choices.

Every thing was nice

Every thing was nice

helpful staff

helpful staff

Nice clean room

Nice clean room

Carpert needs updating. Smells musty

Carpert needs updating. Smells musty

Room had a bit of an odor.

Room had a bit of an odor.

I love this place! This is now the third time we have stayed here for a Karate tournament, and we will continue to come back each and every year. The staff is absolutely amazing. The breakfast is phenomenal. Rooms are so comfy and cozy. And not to mention, it is in the absolute perfect location. Anything you want is literally right around the corner. You cannot go wrong with best western plus Pinesville.

I love this place! This is now the third time we have stayed here for a Karate tournament, and we will continue to come back each and every year. The staff is absolutely amazing. The breakfast is phenomenal. Rooms are so comfy and cozy. And not to mention, it is in the absolute perfect location. Anything you want is literally right around the corner. You cannot go wrong with best western plus Pinesville.

Need to start changing linen sheets, even if I have extended stay, should not have to sleep on same sheets for 4 days.

Need to start changing linen sheets, even if I have extended stay, should not have to sleep on same sheets for 4 days.

Always a pleasure staying here!

Always a pleasure staying here!

Clean, perfectly located, and the best thing? The people that work here are wonderful!

Clean, perfectly located, and the best thing? The people that work here are wonderful!

Stayed here because I had a construction job near by. It turned out we parked our vans when we checked in. The next morning a few cars were broken into including mine. 🙃

Stayed here because I had a construction job near by. It turned out we parked our vans when we checked in. The next morning a few cars were broken into including mine. 🙃

Nice place to spend the night.

Nice place to spend the night.

Clean room, free breakfast

Clean room, free breakfast

Staff is so nice! Location is perfect for medical visits. Highly recommended.

Clean and the beds and staff were amazing

Staff was very friendly.

Had a great one night stay while in town for an event. Great bed and very clean room. Hot breakfast in the morning was very nice. I would highly recommend.

Will definitely not be staying at this best western again

Overall, a good stay. The room was comfortable and fairly modern and clean. Not all of the outlets worked, but I was still able to charge my devices. Score one for the blackout shade too. It was pretty quiet. Breakfast was what you would expect and totally adequate. If you’re planning on using the exercise room, head across the street to walk or run on the Greenway trail instead. The Peloton is wobbly and has no subscription (unless you login with your own), the treadmill kept cutting out, the room is musty, and the lights turned off on me while I worked out. There is no equipment for strength training. It was rainy, so I didn’t use the pool. Despite some areas for improvement, I would stay here again.

Breakfast was great!

Breakfast was good. Overall everything was excellent.

Carpet floor needed cleaning. Had footprints in it.

Convenient Easy parking

Super nice staff

Good

I didn't like the elevator braking down twice during my stay. But the staff was very helpful and kind. Beautiful workout area which was always clean.

There was an unexpected fee, the curtains were basically see through and very thin, the faucet was dripping in the bathroom, the refrigerator was not working properly, all of the electrical outlets were not working. This was my second time there. I will not stay there again.

Great place

Easy check in and good price

I apparently mis read the hotel rules as this hotel is not pet friendly- I left immediately, never checked in and they charged me for a 4 night stay. I would have expected only a one night charge. Clerk was rude and short .

Meanwhile, my grandmother and mother were warning others to avoid the elevator since no one bothered to put up a sign, and I was trying to request a refund. To top it all off, the front desk clerk hypocritically scolded some young men to let my grandmother and mother sit down, pretending they cared about their disabilities. If you or your family are disabled, DO NOT book a room here. It's infuriating and borderline disrespectful.

Close to hospital - 6 minute drive. Across from the mall and there’s a park across the street. Lots of restaurants and shopping nearby. Staff is great!!

Check in what quick and easy. The lobby temp was very hot, didn’t feel like the AC was working or was able to keep up as it was in the 90s outside. My actual room temp was fine. Room had been updated somewhat, but esthetically showed a lot of flaws. Bed was comfortable and room was clean (which is much more important.) my room was next to a back stairwell but noise level was not bad. Breakfast was good and fresh. There was an attendant that was constantly refreshing and cleaning the breakfast area, which was very much appreciated. Was forewarned by another guest that the elevator does not always work, but I had no issues. One thing that was somewhat frustrating was I had to have my room key reactivated because it stopped working. Based on other reviews and the reaction of the front desk attendant, this appears to happen often. She was quick to reactivate my room keys. I would stay here again

Check-in was quick, lady was very polite, area clean but a little warm. The breakfast area was clean but warm since AC unit broken. The breakfast was good and hot! The room was very outdated and run-down. The two queen beds were comfortable but the frames were hard plastic and stuck out past the mattress so we busted our legs on the frames while moving around in the room. There were 2 adults and 4 children in the room. We for 2 kids to sleep on the sofa bed but it was a joke! The mattress was paper thin and nasty. You could feel every spring when you laid down, sheets, was very narrow and short so it only fit one kid, not two (even though the room is labeled that it sleeps 6). Two kids & one adult had to share one queen bed. Teen ended up sleeping on the sofa instead of the sofa bed cuz it was so bad. When I spoke to the young man at front desk about the sofa bed, he could offer no help; nothing extra could be provided, not even an extra blanket; he said they didn't have any extras but I saw several extra blankets in the housekeeping room on the shelf. The AC unit was ok. Had to go to front desk multiple times to reprogram room keys. TV signal wouldn't work most of the time. Wifi was horrible. Plugs by bed lights didn't work and reading lights did not work. Fridge was frozen upon arrival and I had to defrost it. Large patched area on ceiling that was poorly done. Shower handle didn't work well. Need splash wall in shower cuz entire floor gets wet and slippery.

Great place

Had a procedure at the hospital done and this hotel is 5 minutes away. Perfect!

Hotel was nice, elevator did not work

Very good

Great

I was skeptical from a few reviews I had read but when I arrived I felt safe and comfortable. My only complaint really is tear up the carpet and get something more modern that is easier to keep clean. Also the pillows were lumpy like someone else had stated. Regardless for $100 it was fine. The staff was great and there is a greenway right across the street for early morning walks!

Refrigerator in room and door to parking lot didn't work. Caused a huge inconvenience

The property was awesome. The was great help. Our room could of been clean a little better. There was stuff on the carpet that should of been vacuumed better. Everything else great. Great breakfast every day. Only the vacuuming the carpet needs to be done better. THX. we will be staying again in the future.

The pool and breakfast

The pool wasn't over crowded.

The complimentary breakfast was great. Air conditioning was on point.

Filthy and outdated. The room looked much nicer on Expedia. Room didn’t look anything like the pictures in person

Nice and clean

Nice and clean, grate for a 1-2 night stay

Elevator constantly went down. Got stuck in it once. They had to come open the doors. Homeless man stayed on our floor all day. He even started smoking cigarettes in the hallway.

This was one of the worst experiences I have had at a hotel. When I arrived to check in, I was charged a $50 fee, which would have been OK. When I returned to bring my bags in the elevator was broken, and there was only one elevator I had to walk up four flights of stairs to get to my room. Once inside the room, two of the lamps beside the bed did not work and the wall electrical plug was so loose. My charger would not stay so it was difficult for me to charge my phone. In addition, I was told there was no housekeeping so if I wanted towels, I would need to walk down to the front desk from the fourth floor with a broken elevator to get towels. There was water stains on the bathroom ceiling, water stains on the ceiling in the room in the alarm clock if I have wanted to use it was not operational. I do not believe I should be charged $50 for a room in that condition. Additionally, I did not stay the whole time I left after one night due to the conditions in the room. I will never return to this hotel again.

Check in was great. Room blinds didn’t close so had light shining in all night. Adjoining room had loud tv and doors slamming at 2 am. Front desk not helpful when called to ask for assistance with this issue.

I did not like the fact that there was blood on the damp wet sheets that were on the bed. The elevator did not work for almost 2 days. The food/breakfast selection was subpar. The housekeepers were not friendly. The "accessible" room on the second floor should not be considered accessible at all.

All good

THE 2ND ROOM THE A/C WAS ON FROM 4PM TO 130AM & THE ROOM WAS STILL AT LEAST 90 DEGREES. I NOTIFIED THE FRONT DESK IMMEDIATELY & OF COURSE NO ROOMS AVAILABLE (SOLD OUT) I ADVISED I'M NOT PAYING FOR THAT ROOM. IT WAS SO HOT I WAS LITERALLY GETTING A MIGRAINE. THE FRONT DESK LADY GOT RIDE WITH ME WHEN I WAS TELLING HER ABOUT THE ROOM. HER RESPONSE WAS I WALKED WITH UTO CHECK ROOM. I SAID I MA'AM U MADE SURE IT DIDN'T SMELL LIKE SMOKE. SHE SAID SHE NOTIFIED THE MGR WHO ALLEGEDLY NOTIFIED MAINTENANCE WHO NEVER CAME & FRONT DESK LADY NEVER CALLED ME. SHE SAID I WAS TOLD TO GIVE U A FAN. THERE WAS ONLY 3 PLUGS IN THE ROOM THAT WORKED. THE ELEVATOR KEPT GOING OUT. I WAS ON THE 3RD FLOOR. THE ROOM HAD A SLIGHT SMELL. JUST OLD & AT THIS POINT THROW THE WHOLE HOTEL AWAY. I SAID NOWAY MGMT THINKS THIS IS ACCEPTABLE. I TOLD HER I'M DEFINITELY NOT PAYING FOR THIS ROOM.. WHO IS PAYING TO STAY IN THE BATES MOTEL! UPON LEAVING I ASKED FOR MGR & OF COURSE HE WAS NOT THERE THE NEW LADY AT DESK WAS LITERALLY WRITING DOWN PEOPLE'S NAMES & NUMBERS WHO HAD ISSUES FOR THE MGR TO CONTACT. I HAVE CONTACTED HOTELS.COM & ALREADY STARTED A DISPUTE. I REFUSE TO BE OUT OF TOWN & HAVE TO STAY IN SOMETHING LIKE THIS RUN DOWN PLACE. 10/10 I HIGHLY DONT RECOMMEND I COULD HAVE LITERALLY SLEPT IN NY TRUCK & BE OK WITH IT

When I checked in they said that I would have to go to the front desk and ask for linen since there was none for the sofa bed in the room. Two hours later when my brother to ask for some, a guy was sitting there and rudely rejected our request for more towels (because there was not enough for 5 people because they only provided like 1 or 2) and clean linen. He only gave us a piece of white bedding and a really thin blanket, no pillow, nothing else. When I went to ask him myself, I saw how rude his attitude was. I don't think that is appropriate front desk customer service especially when you are working at a hotel that should help make residents comfortable and feel rested.

Amazing price.

Inconvenience, had to change rooms due to bed bugs

Very nice employees

Check in clerk was very nice

No issues. Room clean, quiet. Could’ve been a bit cooler. Staff ok. Location great. Pool built in sauna-like conditions. Walls all around. No breeze and ac units drip on you as you sit by pool.

My only complaint is about room 331 the A/C did not work.

Great place! Very pleased with the hotel staff, service, beds and everything was clean. Will definitely stay again. Great location.

The elevator was broken the whole time that we were there. The common areas were really hot. There was a musty smell in the room and the host during breakfast on Sun was very rude. She was yelling at some of the guests to move out of her way and she was rolling her eyes at guests when they filled there plates. Im guessing that she didnt want to fix more food. Just not a pleasant stay at all and Ive been to this location many times. Probably my last.

Wonderful

It was very clean and quiet

Definitely run down non smoking hotel but smelled like cigarettes in the room things missing from walls in room and not very clean will not be returning

The entertainment stand in the hotel room one of the parts of it was broken and also the elevator was broken and I was on the fourth floor so I had to use the stairs

Front desk lady was nice. Rooms were clean enough. No housekeeping during your stay. Breakfast was standard hotel breakfast. (Eggs, sausage/bacon, potatoes, some fruit, waffles) Elevator was broken the entire weekend. Room AC worked but the rest of the hotel was HOT. Cars broken into in the parking lot. Location convenient to restaurants and activities.

Mold in some areas, elevator not working and water in the wash basin was not draining

Nice hotel

Overall room was clean, front desk was very helpful and polite.

Nice clean rooms. Great value. However, elevator was out of order. No signs to indicate so we took it and got stuck for 20 minutes+. Phone in elevator did not work. Front desk unconcerned.

just a little local get away

I absolutely enjoyed the stay in this hotel. The staff was wonderful, the breakfast very varied and delicious, the locality very clean and beautiful. The hotel was very close to a lot of dining options as well as Carolina Place Mall and an entertainment zone. All in all, it was an enjoyable stay at the hotel, and I’d definitely stay here again.

My experience was really awful. First of all the security lock on the room door was broken off, and,the bed sheets stuck! Help me please

Nothing like pictures yuck

Quiet and safe.

10/10

Close to Atrium hospital.

Clean and breakfast was amazing

Good location with pleasant staff.

Property was conveniently located.

Great

The hotel does need updating. Lifts did not work, carpets need changing. Staff were friendly and great to talk to though.

The cleanliness of the room I was in was okay. There was a sticky substance on the desk that I couldn’t get off. I sat at a table in the dining area and because the table is missing some screws, the food and drinks almost fell into my lap. I reported it and was told the owner is aware, but nothing has happened.

The room is very nice. Clean and comfortable. Highly recommend it and wouldn't hesitate to come back.

In general, the place is old and rundown. The electrical outlet didn’t work and it was difficult to charge a phone. The room smelled.

Great place to stay for the price. Very clean, lots to do around the property and good breakfast.

Elevator was broken and I was traveling with a 91-year-old. We had to use stairs to the third floor. No blanket in room. Poor cleanliness. Tv remote sticky.

The initial checking in my room was not ready and I had to wait roughly 30 minutes. They did wave me having to pay a 50 dollar hold. But the facility looks like it may have been updated but half updated. The beds are cozy though I did sleep well. Cable was terrible it showed pixels the whole time and it was choppy. Breakfast didn't look to appetizing either. If you just need some where to sleep I guess this would be a good place. The staffing were great though any questions that needed to be answered were answered. If I had to stay again just to sleep I would have.

Room wasn’t available when arriving for check in. Other rooms for guests were not available also. We expressed we needed the room and couldn’t wait so the manager luckily got us in one but was the furthest thing from Polite. Room was considered clean but was definitely not clean. Breakfast was great though.

Things was great!

Not what I expected I will never stay there no more

Close to everything

I enjoyed the stay!

Great location near everything

Conveniently located in a quiet area, walking distance to restaurants. Rooms were comfy and spacious.