DoubleTree by Hilton Baltimore North - Pikesville
About DoubleTree by Hilton Baltimore North - Pikesville
Located in Pikesville, 7.6 miles from Baltimore Zoo, DoubleTree By Hilton Baltimore North Pikesville provides air-conditioned rooms and a bar. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi throughout the property. Guests can have a drink at the snack bar. At the hotel, each room includes a desk. Guest rooms at DoubleTree By Hilton Baltimore North Pikesville are equipped with a flat-screen TV with cable channels and a safety deposit box. The breakfast offers à la carte, continental or Full English/Irish options. A business center and vending machines with snacks and drinks are available on site at the accommodation. Edgar Allen Poe Museum is 8.8 miles from DoubleTree By Hilton Baltimore North Pikesville, while University of Maryland – Baltimore is 9.3 miles away. Baltimore - Washington International Airport is 17 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
Reviews
The hotel staff is generally friendly and professional, with some exceptions, particularly the daytime front desk supervisor. The hotel is clean and conveniently located, but there are issues with maintenance and cleanliness in some rooms. Some guests have reported problems with the air conditioning and plumbing, as well as noise from other guests and the hotel's heating system.
- Friendly and professional staff
- Clean and conveniently located
- Issues with maintenance and cleanliness in some rooms
- Problems with air conditioning and plumbing, as well as noise from other guests and the hotel's heating system
- 3/5
Portable AC in the room. Duct taped out the window.
- 2/5
No pool rooms and bed not up to par amenities lacking
- 4/5
Very good
- 4.5/5
Superb
- 5/5
the refrigerator didn’t work they eventually changed it other then that will be my go to hotel will be back
- 5/5
Very clean and staff attentive to our needs
- 5/5
All good and best service
- 1/5
Hotel of nightmares
- 5/5
Staff (both the front desk and cleaning crew) were helpful to accommodate our needs. Everywhere were very clean.
- 4/5
Convenient location, clean rooms, helpful staff
- 5/5
Simply, No surprises with this hotel. Everything is as described. Location close to many shopping places. Plenty of parking. Very friendly staff.
- 5/5
Breakfast and get a pool
- 2/5
Booked 2 rooms with 2 queen beds a family of 9 including 2 kids. We've tried DoubleTree by Hilton in Washington State and we were given the warm cookies individually. Here, the front desk person said just maximum 2 per room which made us disappointed. Also both the rooms A/C were loud. Rooms were also so far from the elevator.
- 1/5
After driving for 16 hours and booking 3 rooms, we were told the rooms weren’t ready despite the check in time being 4:00 p.m. The front desk staff, an Indian man, advised that the rooms were not clean and it would be a wait. He could not tell us how long the wait would be and did not seem to care that we paid for rooms that should’ve been ready at 4:00 p.m. We were then told it was “first come, first serve” as other people were checking in and being given keys to their room. So we went back to the front desk and was asked to take a room with a queen bed that was ready, one king bed (we did book this) and that we still needed to wait for another room to be available. Mind you, this is now all happening around 4:20 p.m. To make matters worse, the desk agent advised that us since we purchased the rooms on Expedia, to get a cheaper rate, we can’t pick the beds we need. Rather, we have to take what’s available. I told him that the rooms costs the same on the Hilton website as it did on Expedia and it was only booked through Expedia since I have VIP status with them. I also made him aware that both my husband and I were also Hilton members and we proceeded to show him proof. Regardless of how we booked the rooms, they were paid for in full and shouldn’t have been made to feel they were free or that the hotel was doing us a favor. Needless to say; when we finally got into the room, they didn’t seem clean. There was dust everywhere, hair on the pillows and one room smelled like pee.
- 2/5
The was mold in the rooms . The room wasn’t really cleaned . The towels and rags weren’t white . The evening staff on Friday night is very rude the young lady . I Told her I had an emergency and had to leave I would like to have the receipt she said to me I can’t give it to you because I still have to change you for the night. I then explained to her that was fine she proceeded to say that I scheduled my reservations through a third-party, then printed the receipt.
- 5/5
Room was very comfortable with the cookies were delicious
- 5/5
Good experience 🙂 staff was nice
- 3/5
It was a comfortable stay
- 3.5/5
A little noisy from the trucks going by. The compressor rattled and made noise when it was running. - Staff quite pleasant
- 3.5/5
A little noisy from the trucks going by. The compressor rattled and made noise when it was running. - Staff quite pleasant
- 5/5
My work begins early so I wasn’t able to eat breakfast but the room was wonderful and staff exceptional.
- 2/5
I always stay at this hotel when I'm in Maryland. My room had dust balls and the tub was clogged. The TV had a purple color the entire time.
- 1/5
We arrived at 8:30 PM to check in to find the hotel fully booked Little to no parking one elevator working and that was the beginning. Arrived in our room to find day old five slices of pizza in the refrigerator, not in a wrapper, not in a container just on the shelf. Went to use the phone to call the desk downstairs to find it not working upon speaking to the guy at the desk. I was told there were no available rooms and that he would notify the manager. Upon returning to the room, went to wash my hands in the bathroom sink to find that the water did not go down what seem to be an eternity. Returned downstairs to the front desk to explain the situation with the sink and it was once again told there was nothing that they could do. I explained it to him that this is no way for a Hilton to be run, he assured me the manager would call my stay was 5/16/26 to 5/18/26.
- 2/5
The staff on night shift the day I left was very helpful. I believe she would have listened to me when I made my complaint about ground floor
- 3/5
Pleasant
- 5/5
Staff was exceptional and helpful
- 3/5
Smell like weed
- 3/5
Clean room, friendly staff, check-in slight slow, the lobby is still in work, it’s cold in the evening as the central heating is closed. The first floor room is not so good.
- 5/5
Great hotel. Fantastic rooms.
- 5/5
The bed pillows were incredible
- 4/5
Everything about my stay was exactly as I expected
- 4.5/5
Superb
- 5/5
No breakfast
- 5/5
Exceptional
- 3/5
Clean room comfy bed but entry area including door we’re under construction luckily no noise on weekend
- 4/5
It was nice and quiet, just wish they had smart tv’s with option to cast from your device.
- 4/5
At around 1:00am there was this drilling noise that came from the window. Woke us up multiple times. I recorded the noise and shared it with the front desk staff. She quickly moved us to a new room which we were able to sleep comfortably. First room wasn’t as cleaned. There were food scraps on the floor but the second room was cleaned well. Target was across the street so it was convenient to walk to instead of driving. Photos are from the first room.
- 4.5/5
Very clean
- 4.5/5
Very clean
- 5/5
Great customer service , very good restaurant .
- 5/5
Clean and staff was nice.
- 5/5
It was easy to get to. Very clean facility I liked everything about it
- 5/5
It was easy to get to. Very clean facility I liked everything about it
- 3/5
Wallpaper in the room was peeling. Electrical outlets didn’t work. Light at the door didn’t work. Another lamp wasn’t plugged in.
- 3/5
At first glance, the place is fine but a little deeper dive and there are just a lot of issues that are being ignored. The towel hanger in our restroom was falling off the wall, the drain cover for the tub was broken and not attached at all - just set there by housekeeping, the bedside light didn't work, 1 of the 2 elevators was never working, and more small things like that. Staff was nice & accommodating as much as they could but the general care of the hotel is being neglected and it's showing.
- 5/5
Nothing unique, but my stay was good
- 3/5
Asked for fresh duvet through text and in person due to stains on the one in room, three times. TV had a blue screen over half of it. Only 2 towels and 1 roll of toilet paper in room. Just would have expected a little more for the amount I've paid.
- 4/5
Great customer service, good room
- 3.5/5
Nice room, Trader Joes nearby. No complimentary breakfast- not a thing! Restaurant menu limited and very few other options nearby.
- 3.5/5
Nice room, Trader Joes nearby. No complimentary breakfast- not a thing! Restaurant menu limited and very few other options nearby.
- 5/5
Cleanliness Nothing
- 5/5
Cleanliness Nothing
- 5/5
This was one of the best hotels I've stayed in. I thought it was a little sketchy from the outside surroundings. However, the hotel was beautifully furnitured and the room were extremely nice. The front desk staff were extremely nice and accomodating. Extremely professional all the way around.
- 4/5
It was clean, modern, and had a great location. The checkout time was too early.
- 4/5
It was clean, modern, and had a great location. The checkout time was too early.
- 5/5
The hotel room was clean for the most part and smelt good. When I went to the window you can tell they don’t wipe the window sills it had a lot of dirt on it. The staff were okay they really didn’t speak when coming into the hotel. Overall it was just an okay visit
- 5/5
Rarely seen even at fine hotels. Thank you!!!
- 3.5/5
Good
- 5/5
I thoroughly enjoyed my stay at the Doubletree. I've stayed at Doubletree properties in the past and found this one to be lovely as well. Staff was accommodating pleasant, and was able to provide me with everything I needed. I was staying for a college tour at a nearby university with my child and when we return for further visits, I will definitely stay with them again thank you!
- 5/5
This is our go-to hotel when we stop by in Baltimore.. The rooms are very large and comfy. Staff is very nice and the whole place is very clean
- 5/5
This is our go-to hotel when we stop by in Baltimore.. The rooms are very large and comfy. Staff is very nice and the whole place is very clean
- 5/5
Exceptional
- 3/5
Our TV was not working. Things were missing from our bathroom, and when we asked for the items, they did not bring them. So I had to go down to the front desk to ask again for the items. They forgot to clean our room, even though I specifically asked them to do it, so we had to ask for new towels. Breakfast, for the price, was the quality you would normally get at another hotel for free. A lot of people had issues, and I would see them complaining at the front desk.
- 5/5
Always enjoy staying here
- 3/5
Everything was going well until the last night when the central air had a banging noise that woke me up. Twice I went to the door thinking that someone was knocking the door. When i got up from my sleep, no one was there. I couldnt go back to sleep because the banging was nonstop. Apart from that occurrence, everything was good.
- 5/5
Very professional staff.
- 5/5
Shiy was awesome I loved it
- 0.5/5
Refrigerator Was not Clean and Toilet was Not working i could not Flush
- 2.5/5
Passable
- 0.5/5
Refrigerator Was not Clean and Toilet was Not working i could not Flush
- 4/5
Staff were courteous, room was clean and the onsite restaurant was great,
- 4/5
Comfortable bed, fluffy pillows, so-so water pressure in shower.
- 4/5
I like the location. Karaoke was funny. NA
- 4/5
It was beautiful once I walked in and clean. I didn’t like the location of my room. I was in room 401 at the end of the hall. No carpeting like the rest of the floor and the housekeeping room was across the hall. The outside entrance of the room was very drab. I will return the end of the month and hope to have a better room. Thank you
- 5/5
Yes
- 3/5
Gym level was flooded. Room was average at best and could use an update soon.
- 2/5
Arrived at 8pm .. was greeted by friendly desk person’s. I was quickly given a room. Also was given complimentary water and cookies. Went to my room and it was clean. Once I arrived in my room, I discovered closet door was broken and heat in the room did not work. Was informed by staff that entire side of building i was on the hvac was not working. On top of that shower didn’t heat up so my wife wasn’t happy taking a cold shower. Heat went out during first night and was fixed before noon the next day.. would have liked to been offered another room.. Luckily temps outside weren’t subzero so it was not totally freezing in the room but it was a lil uncomfortable waking up to a chilly room.
- 4/5
Overall, I'd give it a 4.5. Reason for 4.5 instead of a 5 is because I felt that breakfast should have been included in the itinerary, given that I was staying for almost a week. In any case, the room was clean, spacious and everything was working to my interest.
- 4/5
Friendly staff, clean rooms, nice hotel. Would recommend it to anyone
- 5/5
The staff and housekeeping were courteous, professional, and helpful. The room costs were reasonable but the restaurant prices seemed a bit high although the food was excellent. I did notice the shower in Rm 153 drained slowly (we were standing in about 1" of water while showering).
- 1/5
The power went out the internet wasn’t working the it wasn’t never told that breakfast was over at 11am
- 3/5
The WiFi and cable went out Saturday till bout 5pm with no updates
- 1/5
The room didn’t have heat, shower handle was falling off and the water pressure was low HORRIBLE EXPERIENCE
- 4/5
Friendly staff
- 4/5
Yes
- 2.5/5
The TV was blue. We had mold in the bathroom
- 4.5/5
Only thing was I couldn't connect my firestick to the internet and I didnt have cable in my room
- 4/5
Staff accommodating
- 4/5
Attractive functional room. Both the hotel and the room were clean. Staff was very helpful and friendly.
- 1.5/5
Two light bulbs out in my room. Too much noise from traffic nearby.
- 2/5
Receptionist was very friendly and nice. Plenty of parking. The water was hot. The 4th floor room was cold. Bathroom outdated. The bed was uncomfortable. The windows leaked cold air. Located off an exit sometimes loud with traffic.
- 0.5/5
This guy or girl or house keeper like my self are going up on hotel suites as following me and other people and there society in code blue threating with in code blue shelters and hostel hotel saying everything to the police and doing stuff working as hitman now. I know cameras are watching and doing exempre prejudice cameras are watching and I see you and your people
- 2/5
My AC in my room was not working it was freezing cold and barely I could sleep I called Customer Service and room service of no answer and in the morning I went downstairs, spoke with the girl and front desk and she promised to have a manager will call me, but he never did.
- 1/5
the room was very cold and the bed sheets did not look clean and there wasn't a continental like it was suppose to be i was told there would be continental breakfast between 6am and 11am but there wasn't any.
- 5/5
Everything Nothing
- 2/5
The television was not working upon our arrival and required a technician visit the following morning. The microwave is also not clean enough to safely warm food. Overall, this has not been a satisfactory stay.
- 4/5
The breakfast was good. Location was very convenient off the beltway and close to my event. Initially the A/C wasn't working property, but we placed a service call, and the technician was there within minutes. He too was friendly and worked to fix the issue with the A/C/
- 4.5/5
Very good
- 5/5
Convent location/ easy access Beltway traffic noice woke me up too early
- 5/5
The property was and clean! There’s nothing that I didn’t like..
- 3/5
After my first night, I moved to another room because the noise from the traffic below awakened me at 6 a.m. The second room was better and was very clean and conducive to relaxation. The biggest negative was the restaurant. The advertised breakfast buffet was not available (did not exist) and alternatives were not good. Some items on the menu were also not available (like oatmeal). My cousin who was also staying at the hotel was equally dissatisfied. Unfortunately, I would not recommend the hotel because of the disappointment of the restaurant both days I went to eat. As I said, the staff was great and the room was comfortable.
- 4/5
Clean roon
- 2/5
All of these complaints were communicated and ignored.
- 1/5
The stay was horrible. The room wasn’t clean and there was blood on our sheets. There was no manager until the last day. Just a bad experience overall. I will not be going back.
- 5/5
Wry clean room
- 4/5
Merci
- 4/5
Quiet
- 3/5
The room was good- clean and smelled fresh. I could not check in on time. I waited till 4:15pm to check in which wasnt ideal. Hotel location was ok. Parking was limited. I did not feel like I got my money's worth.
- 1/5
Did I mention the room smells like body odor?
- 5/5
Easy checking in process, staff is very friendly, room is clean and with refrigerator and microwave.
- 4/5
This is an older hotel which has received a superficial renovation. Good place to stay but not worth four stars. A fire on our floor at 4:00 pm on Saturday was very disruptive. Not their fault, but evacuation was not very organized.
- 4/5
fitness center
- 5/5
Cours
- 4/5
All good. Convenient check in and flexible check out
- 1/5
Thugs hanging out around the hotel, gun shots in the middle of the night, loud neighbors on both sides of the wall. And the hotel needs major renovations.
- 3/5
I asked for a shower chair to accommodate for a person who is an amputee but was told they do not have shower chairs.
- 1/5
Rude staff, poor/no service, gave us the wrong room (booked 2 beds, but gave us a 1 bed room), refused to change the room, breakfast was disgusting, had noise violations on our floor until 4am, and hotel did nothing to solve. Expensive for what one gets. Highly recommend NOT staying here.
- 4/5
Convenient location. Clean rooms. Restaurant service was very slow and food was average. Friendly personnel.
- 5/5
This was a great place with amazing customer service!
- 5/5
Clean, comfortable, convenient, wonderful place to stay.
- 5/5
-
- 4/5
Clean rooms , central location
- 5/5
No breakfast
- 1/5
Nasty
- 5/5
Very Clean & Comfortable
- 5/5
Excellent
- 4/5
Good stay
- 5/5
Clean room. Nice staff. Good cookies
- 1/5
No suitcase stand, no plastic cups in the bathroom. Bottled water $2.50 for guests less than "Gold" status. Lovely spider said hello. Worst Doubletree I've experienced.
- 5/5
I had an all around great stay.
- 4/5
Perfect for what we needed. The accessible room was a great size and well thought out.
- 5/5
.
- 3/5
Only two other diners in the restaurant and after waiting 40 minutes for a salad I left. The clerk at the desk said they were short staffed. How hard is it to make a salad?
- 2/5
Old and not properly working
- 5/5
Exceleeent trip
- 5/5
Great stay! Definitely would stay again.
- 5/5
Accommodations were excellent. King size room was very spacious. Cleanliness was a 10.
- 1/5
Employees lack knowledge
- 3/5
Not worth what we paid for.
- 2/5
Worst property i ever stayed in.
- 2/5
Was third in line for check in at around 4:30 pm. Took twenty minutes to get to me. Air conditioning was not working on a 90’/90% humidity day. Was first told it would probably be fixed by 6 pm. Later told that it would be fixed by 8. Finally came on at 9:30 pm. After an overnight flight and a long day I needed a comfortable place to rest. I was in the wrong place. To be fair, free bottled water was provided as well as access to a free shave ice truck. Was too tired to go anywhere so I sweltered in the heat in a very overpriced room.
- 5/5
beds were comfortable. Plenty of dining options
- 5/5
Recommend
- 3/5
Property was nice and nicely finished. BUT my room though nice looking….coffe maker didn’t work, hair dryer didn’t work, makeup mirror fell off wall, Those things matter a lot!!!
- 4/5
Overall excellent stay, though I am still hurting from bruise I got from protruding brackets on bed ,near curtains.
- 4/5
Generally the room was good. Unfortunately the makeup/magnifying mirror was falling off the wall. Once identified to staff it was fixed. One of the lotions supplied was totally empty & not replenished after housekeeping had been to the room. A direct call to guest services corrected this.
- 5/5
Comfortable beds, clean room, restaurant on the facility so we could eat after a 9:00 PM arrival.
- 3/5
There were several problems! I requested a handicapped accessible room and received three phone calls prior asking if I needed it. I said yes but when I got there the handicapped rooms had problems and none were available. I was forced to take a standard room. I was unable to bathe in the tub because I couldn’t get in. Two lights were broken and the coffee pot was broken. I reported this to the front desk at checkout. The beds were clean and comfortable and your staff were simply wonderful and apologetic. Also there were no hangers in the room.
- 2/5
Staff was friendly and helpful. But a lot of things were broken. Alarm rang at 5am, very difficult to turn off, tv impossible to use, room was dirty, lamps didn’t work.
- 5/5
Lovely room and enjoyed the hotel. It was quite busy on the evening we arrived (possible wedding) but we couldn't hear anything once we got to our room. Enjoyed the room and amenities. Clean and comfortable. We would stay again.
- 4/5
GREAT LOCATION
- 1/5
The air conditioner was loud
- 1/5
I left my room at 10am and asked housekeeping to clean; she said she would but when I returned at the end of the day, it was apparent she was never here.
- 4/5
The room was clean I felt at peace there
- 5/5
Among four other Hilton hotels in the same trip from D.C. to NYC, this one was the best. Clean, very accessible, nice crib, great overall, nothing to complain about.
- 5/5
Hotel was great.
- 5/5
Great hotel only there for one night but will return for a weekend lots of fun things to do
- 5/5
Nice
- 5/5
Staff was great!
- 3/5
We asked for adjoining rooms but was told none were available. However our room and the room our family was in were both adjoining rooms We paid for breakfast each day but did not receive the breakfast voucher at checking. We had to ask the staff for the cards in the morning. Our neighbors in the adjoining room were very noisy and loud. We called the front desk at 11:40 pm and they sent a security guard. The noise, yelling and the banging continued. The front desk sent a security guard to their room around 1:40 am. The same thing happened the next night…. We did not sleep well at all. The room was nicely appointed but the noise was bad.
- 5/5
Always stay here cause it’s close to family in the area. Area is safe, clean & quiet also.
- 3/5
The TV is not available. Too much noise from the highway.
- 5/5
All good
- 2/5
air conditioner was not working
- 5/5
Good stay!
- 5/5
Great location!
- 5/5
The best
- 5/5
Workers are really nice. Very clean inside.
- 4/5
The property was fine.
- 4/5
Room was not spotless. Water in tub did not drain while showering.
- 5/5
Second time staying at this hotel. Just as before (June 2024) this location is clean, friendly and quiet. It’s also a safe location. The warm complimentary cookies are a plus as well. Also Brenda in the restaurant is a genuine pleasant treasure to see at breakfast!
- 4/5
Walked in to the room and immediately was hit with an odor.
- 5/5
Nice clean well maintained hotel…
- 3/5
This used to be an excellent place to stay, but we've had problems with it the last two times we've been there. This time the issue was getting housekeeping for our room. We tried for two days, leaving requests at the front desk as we were told to do. Finally, on the last full day of our 4-day stay we at least got clean towels left at our door but no cleaning of our room.
- 1/5
We were very upset that our reservation requirements were not honored. We booked 5 rooms and requested that 4 of them should be connected. We followed up our request with two phone calls to the hotel the week before and both times were assured that all was well. At check-in today we were told there were no connecting rooms, though they later did find one pair. So we ended up with 4 rooms, even though we had paid for 5. I now request a full refund. We lost over an hour at the check-in desk trying to resolve the issue, but still lost one room. It caused much stress to the waiting families. The delay was extremely upsetting as we had an event to attend. Please send me a refund as soon as possible. Let me add that your staff tried hard to help us and I have nothing but praise for them, but we still could not get the rooms we had booked. Thank you for your kind attention.
- 3/5
We checked in around 7:00 pm and the desk clerk was very friendly. We went up to the room and were unpleasantly surprised to see that the room was not cleaned after the last occupant. My husband is handicapped and unable to walk back and forth easily. I had him wait in the dirty room while I sorted it out. The clerk was apologetic, but this is not an acceptable experience.
- 5/5
Smooth room
- 5/5
Great accommodations
- 5/5
good value for money
- 3/5
Comfortable beds but it was noisy. Not many things to do around The gym didn’t open until 8 AM,
- 5/5
The hotel is very clean and lovely esthetics. The colors really flow through out the hotel and give you a sense of calmness.
- 1/5
I had an emergency the day of check in and was unable to check in. I was told that I would still be charged for the full amount of the stay regardless of the system and that there was no manager working on a Saturday afternoon that could overturn that decision.
- 5/5
Clean quiet
- 5/5
Very comfortable room with all the needed amenities. Great coffee in the lobby in the mornings.
- 4/5
The plumbing with the shower head and tub spout was not working properly. Also when we opened the door to the bathroom the steam from the shower set off the smoke detector. After a few minutes as the steam disapated the alarm ended. No staff ever came to investigate the incident.
- 4/5
Clean and safe. Mediocre and expensive restaurant and bar
- 5/5
Good
- 2/5
Extremely high noise from heater. Could not sleep half of the night because of that sound. I asked other people from the company that stayed in this hotel and everyone complains about the same thing as well as water not being hot enough in the shower. It’s barely warm.
- 4/5
The location of the hotel is conveniently right off the Baltimore Beltway, but you don't hear highway noise. The front desk staff were cheerful and polite (they had warm cookies for Hilton Rewards members), and check-in was smooth. The room we received was spacious and comfortable, and we got a good night's sleep. Overall it was a good value for an overnight stay close to Baltimore.
- 5/5
Staff was pleasant, coppermine gym is nice. Older place, but renovated. Enjoyed our stay and would stay again
- 2/5
Our stay was during a few inches of snow. The bathroom could've been a bit cleaner. We couldn't get our room made up as no housekeeping staff made themselves available. It was quite disappointing that for the price that we paid we couldn't get our beds made, trash removed or towels replaced. Otherwise the stay was nice.
- 4/5
We had two reservations we was in the room from Friday to Wednesday The picture shows how they had to replace the whole heating unit
- 5/5
Great
- 5/5
It was exactly what we wanted
- 5/5
Very good and located in a beautiful environment.
- 5/5
Great Stay
- 3/5
My check in and check out was excellent. Shout out to Shanea for her wonderful hospitality. My room wasn’t as clean as it should have been. There was a lot of dust on the credenza where the tv is. My daughter has allergies so she was sneezing a lot. The iron in our room didn’t work so I called guest services and a rude lady from housekeeping brought us a replacement iron. The warm chocolate chip cookies were delicious! A nice touch.
- 3/5
Rooms were ok. The air wasn’t working properly for the stay. The bar staff was accommodating and friendly, but seemed to be understaffed for the occasion.
- 5/5
The breakfast was awesome. I pre-paid for it. Dining room & staff awesome. Food was great-we had a menu b/c buffet is only on weekends. I had a king-bed room and my son was able to get a king room next door to mine. Very clean. Bathroom was well lit. The tub was well used but it was clean. I loved that I had a small couch in the room. Numerous charging and electrical plugs.The area with the ice machine had a filtered water station and there was a coke machine. The area was very clean! I saw it was pet friendly. I will stay here again.
- 2/5
There was a problem with their hot water. I wanted to take a shower, and after waiting 12 minutes (I timed it) I gave up and got into a lukewarm shower. I started shivering, got out and gave up. I have an eye condition that requires me to soak my eye in hot water each morning - couldn't do it there. Also, the blackout curtains are opened and closed with rods. One of the rods in our room was broken, so my husband rigged something up and we had to keep them closed for our whole stay (4 nights). It worked, but we had no daylight the whole time. There's a coffee maker in each room. They didn't replace the coffee pods until we asked. Our room didn't have a Do Not Disturb hanger for the door.
- 3/5
Overall my stay was great. Staff was great. Location was great. Easy access to shopping areas. My sleep was interrupted by guests that were very unruly. They would constantly allow their room door to slam shut. The other issue that a major concern was the heating. The heat came on and off. When I asked what was happening, I was told that they were working on the system, but only after I asked. You would think an announcement would have been made. However, the front desk staff offered blankets to assist with the issue. I would stay there again, but would hope this would not occur again.
- 2/5
Instead of the man telling us there was no heat, he checked us in and said call the manager on Tuesday or check out amd you won't be charged. My 88yr old grandmother froze all night due to not having heat. There were no rooms available close by and it was to late ro move her.
- 4/5
It was very clean and I like there was a gym, I enjoy my stay
- 3/5
explain why. The room they gave us had a used washcloth in the shower, and small pieces of trash on the floor. The bedside lamp did not work. They changed the room and the bedside lamp in that room also did not work and the duvet had permanent stains. There was only 1 face cloth provided. Staff members were very helpful but it was not a good start.
- 5/5
Amazing hotel. I love to stay at Doubletree. Very clean and neat.
- 5/5
Love the property!
- 5/5
What a lovely hotel and staff. The restaurant had fantastic food. The bedding was soft and comfortable
- 1/5
No hot water then the heater wasn’t working and two different room
- 5/5
They even offered fresh hot cookies! Great place to stay!
- 5/5
All was perfect, no complaints
- 2/5
I had a very unpleasant stay at this hotel. They charge extra for water, which should be a basic amenity, and there were no cups provided to drink it. The room service was practically non-existent, and I had to constantly ask for towels because they didn't provide enough. The pillows were extremely uncomfortable, and the air conditioning was weak, making the room stuffy. On top of that, there weren’t enough luggage carts available, and the ones they did have were dirty. The bathroom was another issue – the tub was grimy, the shampoo bottles were empty, and the showerhead was installed so low it was hard to use comfortably. Overall, this hotel failed to meet even basic standards. I won’t be staying here again.
- 5/5
Great
- 5/5
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- 2/5
This hotel advertised a restaurant, but it was only open for a breakfast buffet only (host said that was the only option). I stayed on the weekend and the entire restaurant was closed all Saturday and Sunday night and afternoon. Linens on the bed were not clean along with glasses/ice bucket in the room when I checked in. They were both dirty and had been used. I was too tired after traveling to request another room.
- 5/5
It was a great last-minute stay.
- 5/5
Great hotel.
- 1/5
Although we had a print out of our confirmation through Expedia, the Hotel had no reservation for us. Fortunately they did have rooms but I had to pay for it. Now I have to try to get a credit from Expedia for the cost of the reservation made through them. Please advise how I do that.
- 4/5
The facilities were comfortable and the stay was a good value.
- 2/5
20 minute check in at the front desk; smelled mildewed; stick floor.
- 5/5
Great staff / front desk check in.
- 5/5
This was the break I needed. Highly recommend!
- 5/5
Staff was great. Property was safe and under ground parking was a great amenity for our motorcycles.
- 5/5
Yes I would stay here again
- 3/5
The hotel is very conveniently located. It is awkwardly arranged so we had a very long walk from the elevator to our room and back. We did find a back exit but couldn't use it after 6 pm. There was a big party which limited parking as well, and was noisy for some people but our room was quiet enough.
- 5/5
Clean room. Lots of outlets. Comfortable bed. Warm cookies ;) thanks!
- 3/5
A ton of bugs outside the building. Was terrified when entering.
- 5/5
It was a 5 minute Uber ride to the event I needed to be at. Only problem being is that Hilton Honors points are not granted when booking through Orbitz.
- 5/5
Great customer service and clean rooms.
- 5/5
Reception