Inn on the Parkway

Good

My room was very clean and plenty of room to move around and not be crowded

Courteous staff!

They canceled our reservation the day we were supposed to check in

Very good

Our stay was good. We did not know the Inn was under construction, or that the pool was closed. Our suite was spacious and clean.

Our room was clean. Parking and location were great. Staff friendly and helpful. Exterior doors were never locked, even though there was a sign saying room key would be needed to reenter. 20 MINUTES FOR HOT WATER IN THE MORNING! Hot breakfast was waffles and smoked sausage every morning. Waffles were good. Sausage,,, not so much.

The hotel was fairly clean considering they are rehabbing the upper two floors. I didn't hear any noise from the construction. The pool was closed. They shampoo and conditioner in the shower were both empty, which wasn't a big deal since I had brought some. Overall I had a great stay. Staff was always kind and helpful.

Bad

Good

Staff was very welcoming, breakfast was amazing with great choices Nothing

There was no hot water they charged me twice for my room breakfast was the worst I ever had it looked like it hasn't been vacuumed since the hotel was built the air conditioner didn't work the maintenance guy said it was our fault we made it freeze up the trim piece fell off the wall

Nothing

Clean rooms and accessibility to almost everything. We were not informed the pool was closed. If I had known as it was really hot and we were hoping to enjoy some pool time knowing it was closed i would of booked somewhere else. Air conditioning was horrible not working right so it was a hot 2 nights. Beds were comfy though.

Clean rooms and accessibility to almost everything. We were not informed the pool was closed. If I had known as it was really hot and we were hoping to enjoy some pool time knowing it was closed i would of booked somewhere else. Air conditioning was horrible not working right so it was a hot 2 nights. Beds were comfy though.

Black mold on the bathroom ceiling, fingernail clippings in the floor of the sitting area from previous guests, water from sinks was barely pencil-size and very little hot water. We were charged 3 different times for the stay and are still trying to get the issue resolved.

Yes

My first ever review ever. Please stay away. This hotel is under major renovations. You check in there is no electricity, no hot water and no one on staff to correct it after you check in and pay the money! They honestly do not care after you get there. You will check in. They will switch your room not after night after night! After my second night, I told them I was done wanted a refund! I have yet to get a refund from this POS hotel please stay away.

when the building construction is completed, it will be nice.

The location was good. The staff was friendly. Breakfast could use some help.

Breakfast could use some help.

What’s bad; breakfast was terrible, only hot sausage and waffles for hot dishes. Absolutely not as advertised. The hotel was very dirty. There was construction on upper floors, which we didn’t hear or see. But no one vacuumed the hallway forever. Our bathroom had a thick layer of dust on everything.

First off hotel.com you need to update your site, this now the hampton inn.. made it a little difficult to find.. plus you failed to mention it is under renovation.. no hot water in shower.. constant hum in bathroom, breakfast was sliced sausage and waffles from a broken self serve thing, toast and bagels if your lucky oh and cereal.. beds were comfy, staff pleasant.. wouldn’t stay again, most hampton inns are great.. breakfast as well ..

The property is under construction! The pool closed no ice machines that work. The elevator had sheet rock dust everywhere. The property looked horrible. To get hot water in the shower you had to let the water run for 10 minutes. Horrible property

We didn't eat breakfast. And parking was ok.

Breakfast was weak.

Under renovation. Couldnt use pool, ice machine and who knows what else. They got our reservation mixed up. They put someone else in our room and checked ud out. Very important you have to be there by 3pm or they put you in as a no show

The customer service is amazing, the facilities are clean and has a nice breakfast! Will definitely recommend!

Staff was nice.

Hot breakfast was extremely limited only sausage and waffles. Pool was closed, laundry room was not available to use and 1 working ice maker for the whole 5 floor hotel. Really bad smell coming from outside trash can (smelled like it hadn’t been dumped in days). Bed was comfortable, the room was clean (Had this loud humming noise coming from next door but lucky you could only really hear it in the bathroom) and the receptionist was A+. It was posted everywhere that the hotel under construction but would be nice to let travelers know this before booking. Once the renovations are done, would I stay again?!?! Yes! But until then I am sorry to say no.

I understand that the hotel is undergoing renovations on the upper floors, but that shouldn’t come at the expense of cleanliness. For four days, I saw the same dirt in the common areas, which suggests that cleaning was not being done regularly. If anything, cleaning should be increased during construction, not neglected. Additionally, our room was not cleaned at all during our stay. Overall, the lack of cleanliness significantly impacted the experience.

The rooms were roomy and clean. Because we had our 2 dogs we used the tag they gave us to let staff know when dogs were in room. We had to set our trash bags and towels out side our door which was not a issue for us. Breakfast was very good. We were very pleased with it. Staff was outstanding. Water, they were under construction and that was fine. Our only issue was water, it was only lukewarm at best we dealt with it because of the staff. They were very sorry. It was a situation that caught them off guard, and only affected half the building. When we checked out they refunded part of payment without us asking.

The rooms were roomy and clean. Because we had our 2 dogs we used the tag they gave us to let staff know when dogs were in room. We had to set our trash bags and towels out side our door which was not a issue for us. Breakfast was very good. We were very pleased with it. Staff was outstanding. Water, they were under construction and that was fine. Our only issue was water, it was only lukewarm at best we dealt with it because of the staff. They were very sorry. It was a situation that caught them off guard, and only affected half the building. When we checked out they refunded part of payment without us asking.

Exceptional

If room service was good I would be more better Room service was not good

It's a Hampton Inn being remodeled into a Hyatt Select. Renovations are underway, which we did not know prior to booking. The rooms are a little dated with old carpet. Not sure when the remodel will be done. Wish we would have known before we booked. Overall, it did the job for 2 nights. Staff was super friendly and breakfast was good.

They were remodeling none of the ice machines worked there was a 2 inch gap at the bottom of the door so the lights from the hallway shined in all night breakfast was average waited over an hour for coffee still didn't get any

Nice staff and bkfast. Affordable, would return

Not much, the receptionist couldn't figure out the 2 rooms, she almost gave away our room. the rooms were on different floors. Check in was terrible, delayed because a booking issue and a water issue, the pool was closed ( disappointing for my grandson). Breakfast was OK, not very healthy, all sweet rubbish, only oranges and no plain yogurt everything was highly processed and unhealthy. 2nd day the receptionist was better everything- the receptionist couldn't figure out the 2 rooms, she almost gave away our room. the rooms were on different floors. Check in was terrible, delayed because a booking issue and a water issue, the pool was closed ( disappointing for my grandson). Breakfast was OK, not very healthy, all sweet rubbish, only oranges and no plain yogurt everything was highly processed and unhealthy. 2nd day the receptionist was better. No tissues in the bathroom container, issues with the lighting and the shower didn't work,.

Not much, the receptionist couldn't figure out the 2 rooms, she almost gave away our room. the rooms were on different floors. Check in was terrible, delayed because a booking issue and a water issue, the pool was closed ( disappointing for my grandson). Breakfast was OK, not very healthy, all sweet rubbish, only oranges and no plain yogurt everything was highly processed and unhealthy. 2nd day the receptionist was better everything- the receptionist couldn't figure out the 2 rooms, she almost gave away our room. the rooms were on different floors. Check in was terrible, delayed because a booking issue and a water issue, the pool was closed ( disappointing for my grandson). Breakfast was OK, not very healthy, all sweet rubbish, only oranges and no plain yogurt everything was highly processed and unhealthy. 2nd day the receptionist was better. No tissues in the bathroom container, issues with the lighting and the shower didn't work,.

Exceptional

Room service was not good

The bathroom has a terrible odor. The ice machine was not working, the front door was closed and had to find an alternative door to get it

Entry way was the cutest! Great breakfast and friendly staff. Hotel in currently under construction so there is some mess. Biggest issue we had was no hot water. Apparently there was a broken valve issue.

Breakfast was ok! Everthing else needs alot of work! We had reservations for two days, but cancelled the second day and went elsewhere! Parking was no problem, i don't think there were many there!

Areas not under construction are well maintained and clean. Only one ice machine in operation. Breakfast selections are primarily only carb based, continental breakfast as advertised. Staff was excellent!

The location was great, plenty of seating for the free breakfast, plenty of parking, loved the fire pit by the pool, loved that it was pet friendly! Staff was super nice! Only thing they can do better on is the breakfast bar, needs fruit options and some type of eggs to go with the sausage.

The location was great, plenty of seating for the free breakfast, plenty of parking, loved the fire pit by the pool, loved that it was pet friendly! Staff was super nice! Only thing they can do better on is the breakfast bar, needs fruit options and some type of eggs to go with the sausage.

It was under construction

The location was great. The rooms were clean. The staff was helpful and friendly. The breakfast was good, needs to add eggs to the menu. Love the firepit. Love that it’s pet friendly. Nothing to not like.

The breakfast was good. The bed and pillows were excellent. The ice machine was out of order in the floor we were staying on. And, we had to run the water for a very long time to get warm water. The last two mentioned were due to construction at the facility and the very kind staff, Sidney, told us prior to checking in that there might be issues due to the construction. warm water sooner andconvenient ice

Location was close to everything but still quiet, rooms was clean, staff was friendly, breakfast was decent. Beds were very uncomfortable couldn’t hardly sleep, hot water was messed up, they got it fixed but it took a minute.

Nothing The water was cold for my shower, provided there was water. There was no breakfast items at 8:59am on Sunday morning. The property is under construction so no nap time was available due to all the banging. The elevator was filthy. Should have been forewarned that there would be no water and that it would be ice cold for an hour or more until you can actually take one. Dinner is at 6 pm. Had to go dirty after a long hike this morning, no shower was available for me to freshen up

Bugs in room. Small roaches.

Location was great and right down the Rd from everything in Pigeon Forge. Front Desk and maintenance guy were great people and tried to help all they could. Place should be shut down during the renovations. Water was cut off and on all day for repairs, water was dripping in the light fixtures outside our room and could hear active leaks, plugs in room didn't work to power tv so the maintenance guy changed TV's and figured out it's plugs not TV's. Everything is half butt done around there by the contractors they have hired.

Great

The room was great, the bed was great and comfortable, and overall clean. The staff was amazing! Very welcoming, friendly and engaged in conversation from good morning, to good evening, to any plans today! Recommended.

Nice room, very cozy, clean. Great staff, kind and courteous

. Breakfast was as always BELOW MEDIOCRE again, simply said: absolutely Gross Any Fast Food place serves better quality for few dollars. Having such a Cheap Breakfast served at your room charges is totally unacceptable.

The breakfast was great!! Really nothing.it was great

Location and this is 2nd time I've stayed there with my dogs. The first time we were on 3rd floor with no issues and a perfect stay. This time around they put us on first floor rifht in front of entrance door which is stupid if u dont want dogs barking and while I was at dollywood the front desk lady called and said she got a complaint and that if she gets another one ill have to come back and do something with them even though I didn't get a call back when I did get back there were a few diff dogs barking all on first floor. So it made my trip to dollywood hectic jus 2aiting on a call from hotel to have to leave amd interrupt my trip. They should be putting dogs on 2nd or 3rd floor to keep them away from all the noise. Any dog that hears a noise usually barks. And the bathtub wouldn't drain. Had to take shower with water up around my ankles.

Yes

Yes

A**, machines did not work furnishings, need updated

The room was clean and comfortable. The staff was friendly and accessible if needed. Easy entry from parking area and access to elevators. The breakfast for the guests was very good with a large selection from scrambled eggs, waffles, sausages, biscuits and gravy, oatmeal, cereals or fruit with your choice of juices, milk or coffee. I will return here.

Other guests crying screams and barking dogs

Great breakfast. Lovely lobby. Lots of amenities and happy hour cookies. Exceptional staff. Great value for the money and love the location- at a stop light‼️It just has some over use issues - handicap door didn’t work. Carpet needs steaming. But I would stay there again.

Yes all good

El sabor de la comida bastante malo

The room was clean and fully stocked.

The staff was great and friendly. Especially Georgia and Paula. However, none of your ice machines worked. Washer and dryer were broken. Wall paper was worn, bubbled and shoddy. Furniture in room was worn and water damaged and very dusty. Nightstands dusty and dirty. Lint, and hair all over floor. Did not seem to have been vacuumed. Light in back parking lot was out and very unsafe.

A water main break prevented our stay and forced evacuation of the property.

The items I've checked tell it all.

yes

The staff was very polite. We got bug bites at night and the room had a water leak at all faucets. The last night water came poring down from the ceiling, the desk said said that they didn’t have another room.and could not refund the money for the night

Everything was great & the staff was wonderful!

Wonderful

Very clean and friendly stafff

Spacious and clean

The room was clean. The fireplace didn't work in our room which was a bummer since we drove over 3 hours to want to come in from the brisk cool evening to a the warmth of the fireplace. Bed was comfortable and clean. Staff was friendly when interaction occured.

This was a honeymoon trip. Location of hotel was great for what we had planned to do!

The area was so clean so full of life with all of the people around. It was a great stay. The hospitality was excellent. I will be staying there again.

The hotel was fine. I liked the way the tables were spaced far apart for privacy and the managers were very friendly they were great. More handicap parking would be great. BUT…… the room next to us left their dog in the room alone and it barked nonstop. We called twice and then they put a small machine which helped control most of their barking. The manager said she would give us money back for compensation but we booked with Hotels.com so she couldn’t do it and that I had to contact you to get compensation

The property is dated but comfortable and quiet. Well placed for touring. Our suite was enjoyable. Staff was lovely.

The

Nice location with everything you need close by. The employees were very nice and friendly. Breakfast was good and the biscuits and gravy set the day perfectly before we left to come home. Wil be back !

Had tons of fun

Parking seemed well lit with good access to the building. The breakfast is cheaper then going out and convenient but not necessarily healthy.

Issue with room phone not working.

I waited up till 11 o’clock and then called the front desk and told them I was going to bed & forget it

Wonderful Staff, delicious breakfast with different options each morning, fresh coffee, super clean and large suite for our family of 5. It was the perfect place for us and we will definitely be back!

The only issue with our suite was the couch. It was old and worn and not comfortable. However everything else was great.

Everything was wonderful very helpful and kind staff

It was great

Just off the main road. There is a light so you arent having to fight the traffic. Close to the Tanger Outlets and notfsr from the main attractions and places to eat. The room was clean and comfortable bed just felt that for how nice the room was the tub/shower seemed outdated. Overall nice place to stay.

We stayed 2 nights and were very pleased. Very clean, quiet (and the hotel was full), great breakfast, easy access to everything. We will stay here again on our next visit.

Room was surprisingly spacious and comfortable. This is an older property and could use a refresh but every thing was comfortable. The location was great and close to lots of shopping dining and attractions.

Nice property with great parking!

Breakfast great. Bed ok but not top of the line.

Hotel needs to be updated. For what we paid for two nights it did not meet our expectations. Very dirty windows. Caulking around tub had mold. Old furniture. The only good thing was the beds were clean and comfortable. The breakfast was just ok. We had much better in other Hamptons. Wish we had picked another hotel for the wedding we were attending

Did not use the room at Hampton and should not be billed for it - so this request for comment scares me since I didn't stay there

I Booked two jointly rooms with a week in advance and when I get there they said they were over booked so no rooms available they just said sorry

Dirty room, mini kitchen was old and looked it.

Very friendly staff. Clean well keep hotel. Good location.

The back hallway to the pool stunk...like a seafood restaurant back dock. The pool was murky. The "free" breakfast should be free. Who would pay for that...I mean we do as guests somewhere in the cost...but seriously...you can kick it up a little notch in the appetizing department Hilton. I understand this is Pigeon Forge. Not New York. I understand this is Hampton Inn, not the 4 Seasons. Hilton needs to pour a little money into it, it's a major tourist trap, saturated with hotel options, make it a bit more desirable. End with good note: decent coffee.

Very outdated,carpets so old and dirty

We are on a family road trip & stopped for a few days in Pigeon Forge. The hotel was conveniently located to lots of attractions, restaurants & stores. The suite we stayed in was like an apartment with a small kitchen, living room & bedroom. The kids loved the pool. The breakfast had so many options. Overall we really enjoyed our stay, but what made it extra special was the amazing service. The front desk person that checked us in was so friendly & gave me lots of recommendations. Even the staff member that kept the walkways swept was friendly and would hold the door and always greet us or wish us a good day.

Location off the road made it more private while located near attractions

The associate even helped link my stay to my Hilton Honors account for me. Check in & check out was such a smooth process. My daughter, mom, & I used this stay for a girls getaway weekend & the suite we had was perfect! The pool was well maintained & enjoyed by our family & others as well with no rough or coarse behavior. Breakfast had a variety of options & the only downside to it was the scrambled eggs were cooked too much for my liking. But there were different options to eat each day. The next morning my daughter was thrilled having the option of gravy & biscuit as well as chicken tenders for a unique & kid friendly source of protein.

It was great

Oh- i almost fogot, the person that checked us in acted like it was a chore and she wasn't very happy that we disturbed her.

The staff were nice. Hotel needs updated a bit. There maintenance that needs to be done ASAP. The keycard scanners to get into the rooms are not charged. It was a gamble if your was going to work or not. We had settled into our room with our small kids and when we came back from going to the pool the lock quit working so we were locked out of our room and the people working there couldn’t fix it. Anyways they figured out a way to open it so we could get our stuff and switch rooms. When we did, that lock didn’t work either. The lock on the 3rd room worked. It was a known issue across the hotel and they could t fix it. A little bit of an inconvenience but the friendliness of the staff helped a lot.

The breakfast staff were superb!! Very kind!! Everything was clean and comfortable!

Repeat customer. Always well cared for. Check in quick and easy with online reservation. Room clean but a bit dated. Bed excellent. Breakfast here is very good. Easy in and out on strip due to being close to light.

Needs firmer pillows

The room was clean but I have to say the coffee pot was terrible. I don't know about the other bed but the one I slept in has springs that made noises and I could feel them. Makes for a restless night of supposedly sleep.

Let me start by saying I have stated hamptonninn all over the place and this was not the best one I’ve stayed at We drove for hours to get to the Hampton in our check in time was 3 when we got there our room was not ready and was told to come back in an hour or hour and a half and the clerk there was not very friendly we came back in just over an hour and checked in we came on a specific budget. So we got a room with a kitchenette. The 1nd night we were there we were going to cook dinner for the 6 of us and the stove top was not working. I called the front desk they said no one was there that could look at it so we had to get dinner out which cost over a hundred dollars that we had not planned for then I broke a class and asked if I could possible get a broom. I was told she didn’t have no one to get me one. So I just do the best I could to get what I could up. We arrived on a Saturday not one time did they come in our room to tidy it up like get the trash or anything. They did leave towels the 3nd day outside our door. Finally our last full day there they came in to bring towels and get the trash and vacuum I was just so disappointed in the unfriendliness of the staff when I went to check out the clerk was on the phone and mouthed to me he would send an email I can assure you I won’t be back to this Hampton inn.

Guest Services was super nice. Great place to stay in Pigeon Forge.

Stay was fine shower is a little small grab bar is in the way but I understand why it’s there.

Staff were very nice. Cupboard door where fridge is was broken.

Front desk was very friendly and kept everything in order and fast on che k out.

Excellent stay. Clean and updated. Friendly staff. There’s a little room for improvement in the comfort of the mattress. Used to foam mattress at home.

The hotel staff were accommodating and helpful. For the price I believe there's better options

DIFFICULT TO SEE FROM ROAD AT NIGHT. LOTS OF LIGHTS AND SIGNS

Property was older and needed updating. Front desk attendant was eating his dinner at the counter which seemed unprofessional. We asked for a pillow that never came until the second call and it smelled really bad.

Very nice

All the staff very professional and friendly

Room was clean and quiet.

We enjoyed our stay very much.

Great location easy access

Booked on a spree of the moment trip and loved it.

The shades had holes in them

Just ok

This hotel is so clean it was safe and the breakfast was excellent. My family and I enjoyed this day and will definitely go back again. It is highly recommended.

Very professional and friendly staff.

It was nice and clean and breakfast was great

It was perfect for my trip

Had to call maintenance about shower

It was a very nice hotel. The employees were extremely nice.

Erverything was great, first day breakfast was fantastic but the second day was bad

The room was great, clean and well maintained.

The rooms are big and very clean. The staff is very friendly and helpful.

The area directly across from the hotel was run down. Compared to other Hampton Inn stays, the complimentary breakfast was not very appetizing. The beds were uncomfortable, as well.

Comfortable beds, friendly staff, would stay again.

Was horrible. It said this hotel had great reviews, but it wasn't as it seemed. Our room must of had a huge flood in it because there was new carpet on top of old carpet. Flimsy laid down. There was mold right outside our room by our door, where my daughter is highly allergic to. In that aspect, she was up all night coughing with a stuffy nose. Our ceiling were nasty, I guess from the flood. Wasn't even painted over. There was no other room to switch us to. For the amount of money spent in that hotel I could have went somewhere else cheaper and in better conditions. Not happy at all. Jaimie

I loved this place and everything and everyone was very nice. We loved that they served hot apple cider and cookies for their guest. We will definitely will be staying again.

2 night stay at this hotel. Upon arrival the room was 65 degrees. Turned heat up to 70, seemed to slowly get up to 67 after a couple hours. Went out for the evening and came back to a 64 degree room. Staff was great, switched us to another room but it had a barking dog next door. Finally switched to the third room and the A/C barely worked in that room plus shower rod was loose and wouldn’t hold up the curtain. Complained at breakfast, all of a sudden after returning to the room the A/C worked full blast. I guess a magic button was pressed to enable it. The shower rod was fixed that later that day while out. But later while asleep the second night, A/C stopped working and room heated up again. 2 nights and not one good nights rest. The staff was very accommodating, but the property needs major renovations for a Hilton property.

Water in shower was cold. Air/heat in room did not regulate well.

Spent the weekend to celebrate my sons bday. Across the street from wonderworks which was our destination. Really close to everything so the location is great! Lobby was super cute! Lemonade, cookies and dog treats available in the lobby. Breakfast was good. Staff was friendly. Rooms could use an upgrade. Restroom door looked like it was on its last life lol carpet is outdated which made the room smell muggy. Comforter had make up stains on it. So prob won’t be staying there again but overall wasn’t a bad trip.

There are many things I'd like to rave about. Our room and all the common areas we visited were exceptionally clean and convenient. The breakfast bar was filled with hot and tasty cooked food choices. The coffee was VERY hot which is an absolute requirement for my husband! The staff was eager to make our stay very enjoyable and each of them was very polite. We typically stay in Hampton Inns (or other Hilton properties) when we travel, and this one ranks among the top!

Overall enjoyed my stay

I like the breakfast, interior design, beddiing condition. The two things i dont like are: 1) the air conditioner is a bit noisy. 2) the room is a bit small compared to other hotels of the same level i haved lived.

Great location!

I did not like the breakfast options. The eggs were dry and tasteless, The oatmeal was thick and goopy, sausage was dry and overcooked, butter packets were too small and hard. The only thing that was halfway decent were biscuits and gravy

No service when the toilet got stopped up! Housekeeping did not clean our room! Toilet paper holder fell apart! Nasty disgusting worn out desk chair! Not like any Hampton Inn i ever stayed in before! In no way worth the price!!!!

Hotel clean comfortable breakfast added bonus breakfast staff very attentive but desk staff not very helpful on departure I asked about Hampton Inns in Nashville hoping to book ahead and staff member said she did not know of any in that area . My husband and I left I said wrong answer to question in route I booked a Marriott in Nashville

It was easy to get to all the places we wanted to go to in pigeon forge

Hampton Inns are our favorite hotels to stay in. Always clean and well maintained.

Came to town for a wedding. Brought my little 7 lb dog with me. Everything I used was great

On the positive side, the breakfast buffet was well stocked and staffed each morning. The front desk staff was courteous, friendly and willing to solve our issues.

Property was nice

Place is looking a bit worn. Breakfast was excellent.

The staff was amazing super friendly best hotel i have ever stayed at

Had water leak in room above me and water dripped in floor last two days I was there in the bathroom

My kids and husband absolutely loved the breakfast each day. It was a little bit different with the main staple of waffles, eggs, in some sort of fashion, and meat it was always really good and offered a wide variety. Of course a free breakfast is always good, but this one would’ve been worth paying for. My main dislike was that the hotel was a little bit dated and of course, you never really see that in the pictures online. It look like they had tried to update certain parts of the hotel, and may even be in the process of doing more. But if you’re looking for a top-of-the-line state of the art new hotel, this is not it. This is the reason for my four-star review.

Overall, the stay was ok. The beds are super comfortable. The staff is very friendly, though when I went to check in, I was told I must be booked at the other close by Hampton. I went there, and was promptly sent back to this hotel, where they ended up finding my reservation. One thing that did bother me was that the side door to the hotel was not locked, even after the time it said it would be locked (11:00 pm). I would rethink ever staying there again just for that reason.

for at least a stay because I booked through expedia... will not be back

We came to Pigeon Forge for a quick getaway and the hotel was amazing! Such a great room and ALL the staff were fantastic! Efficient and effective while being super friendly and very helpful! The wonderful young man who checked me in was handing me keys before I could blink! And the dogs loved walking through the grounds and the next door neighborhood. Very nice!

The pool wasn’t open they kept saying it was closed for cleaning yet their didn’t seem to any attempt to clean it

The hotel was great and the staff was very friendly. Not walkable to many attractions but the transit stop is very close.

The room and furnishings were very old and outdated but clean enough. It was also listed as accessible. I needed a minimum of bar/s close to the commode and several shower bars. The only assistance I i saw in the whole room was a small bar above the tub on the far wall. If someone had to lean across the tub to use the bar, as i did, they would be risking a fall. We ask for another room but the clerk said that was rated as accessible and there were no other rooms available. I ended up having to clean up in the sink for two nights.

I have to say the people at the front desk were just professional but so so for friendliness. We got to our room which was very clean but as soon as we opened the door the toilet was running. Had to call to get the maintaince man to replace parts. Then we had to call 2 more times due to cable (which is antiquated).

Our room was next to the exercise room and was not insulated well enough to block the noise kids were making playing in the exercise room. Also, the room smelled like the carpet and fabrics were mildew laden or dog pallets and needed to be cleaned. I asked for another room on another floor but was denied.

If you booking at the last minute, then absolutely a good choice.to pick, but if you have other options and booking in advance dont stay here. Most uncomfortable stay i have had at a Hilton in a while. Sleep and relaxation dont exist and it is very outdated.

Location was great - right next to many attractions. Breakfast selection was okay. Hotel is dated and definitely needs an upgrade. Kitchen needs a makeover (old stove and lighting was minimal - so felt a bit dingy) but on the flip side, it was functional. But for the rates, definitely needs a modern upgrade. TV works fine but is not a smart TV or wifi accessible. Would have been good to have known ahead of time, so could have taken our own Firestick or Roku. Kids were disappointed in not able to view their shows or movies.

No

Great breaksfast

Easy check in and nice facilities.

Very nice hotels with friendly staff

Very nice rooms

Could not get the alarm clock to work and no tv guide.

Mostly everything was nice. However, neither the fan in the bathroom nor the light over the bathroom mirror were working.

Nice , however we couldn’t get our room to cool off even with us putting it on 60 so it was hard for us to sleep.

We were on a business trip. Asked for wake up calls both mornings we spent in the hotel. We didn`t get it either mornings. We complained at check out, they said it wasn`t even written down in the book previous night. No room service at all. Shameful. I hope they go out of business.

Our particular room’s pull out sofa springs were broken. They brought us a roll-away. Our main beds (at least one of them) also had bed bugs. I messaged the property about it but haven’t heard back.

Accessible to Tanger Outlet Mall and lots of eateries!!!

Helpful friendly staff

Nice hotel.

Convenient location, clean and pet friendly! We have stayed here numerous times and will again.