TownePlace Suites By Marriott Phoenix North

First of all, top-notch, lovely staff. They are this hotel’s best asset. Aside from that, this is a property in which the pictures look much better than the actual property. Our room smelled like human urine. Normally, I would not deal with such a room, but we were extremely tired and needed to attempt to get a few hours of sleep. There was mold on the ceiling in the bathroom and a large cobweb in the room. Generally, everything in the room is very old and on the verge of falling apart. The breakfast was unsatisfying, had few offerings, and the area was generally dirty. This hotel deepened my appreciation for other hotels in which you can tell the corporation has more concern for their reputation.

Loved my stay

Clean rooms, friendly staff. Could be more Scrambled eggs and bacon. Bacon was refilled 5-6 slices at a time.

Our room had hair strands and potato chips on the floor. Room service didn't clean the bathroom floor. The property looks run down.

Suite was a good size but furniture seemed like it was scratched up by a cat and there wasn’t much of a variety when it came to their breakfast. A lot of condiments weren’t available.

Loved our stay! rooms were clean and spacious

Good value, clean room, very friendly staff, good breakfast.

Breakfast was hard to do, because staff couldn't keep up with demand. We stayed here 4 nights and needed new towels being a family of 5 and had to ask multiple times to get some new towels

En los 15 días que estuve ahí solamente limpiaron la habitación tres veces tuve que reclamar en la administración para que fueran a limpiar

I wasn’t expecting a place that people would be living there long term. I expected a hotel not a apartment complex

We didn't really use anything because of the thought of finding a roach. This place needs alot of attention, cleaniness wasn't how we expected. Alot of human nails and hair were present, it was just an awful experience. Never staying at this place again!

Overall the hotel needs an update and a good deep cleaning. There’s definitely a lingering cigarette smell in Building 2. The room was ok. Queen bed with a pullout sofa. The sofa bed was very uncomfortable and oddly stained. Needless to say we didn’t sleep on it. The room had a small fridge, stove, clean dishes, and silverware. Grab and go breakfast was good and had a variety of options to choose from. Front office staff were friendly and cheerful.

No good. No milk.

The staff was very friendly, 10/10. But the property is extremely neglected. I’m honestly shocked it’s part of the Marriott group. In dire need of paint, maintenance, overall remodel…

Breakfast was ok, but one morning we had to walk to the Marriott next door to get breakfast.

Clean room, staff was friendly, there was a pool!

Upon arrival we were told there was no longer a room for us because the ceiling fell in. The hotel did not attempt to contact us at any time. The staff member on duty basically told me that when he got to work no one had done anything about our situation and we were lucky he decided to act and got us a room down the street. We chose this hotel after much research for a 2 bedroom suite and it was replaced with a 2 bed in 1 room. This was unacceptable as was the supposed $50 discount at the new room. I messaged the hotel and asked for an immediate phone call. I received an email the next day from the manager of the hotel we were moved to not the hotel that never bothered to contact us. I do not recommnend this hotel.

Staff is very helpful.

One of the worst experiences, room no ready to check in, room st

Quiet and clean

The building was old and run down. Carpet worn down and faded, bathtub was stained and broken. I asked for my room to be made up two days in a row and it only happened PARTIALLY one time. I specifically asked that the bed be made and all I got was a fresh set of towels. There was a water line break while I was there, so for one full day there was no water. Their rates were WAY too high for putting up with all of this. I do NOT recommend this place!

The building was old and run down. Carpet worn down and faded, bathtub was stained and broken. I asked for my room to be made up two days in a row and it only happened PARTIALLY one time. I specifically asked that the bed be made and all I got was a fresh set of towels. There was a water line break while I was there, so for one full day there was no water. Their rates were WAY too high for putting up with all of this. I do NOT recommend this place!

Great staff and clean rooms.

Great staff and clean rooms.

Clean Room and Amazing Staff

Clean Room and Amazing Staff

Didn't have room clean so told if I was to come back the next day around 11 to noon they'd change dates of booking but instead found out ive been marked as no show and still yet to recieve refund

Didn't have room clean so told if I was to come back the next day around 11 to noon they'd change dates of booking but instead found out ive been marked as no show and still yet to recieve refund

Lovely check-in and check-out staff. Our room did not have towels, and the clerk hooked us right up! One of my daughters forgot her razor and the other forgot her toothbrush. No problems! The clerk happily supplied both. The breakfast was delicious, but the room was tiny. The location was convenient to mid-phoenix (we had to go to the airport the next day).

Lovely check-in and check-out staff. Our room did not have towels, and the clerk hooked us right up! One of my daughters forgot her razor and the other forgot her toothbrush. No problems! The clerk happily supplied both. The breakfast was delicious, but the room was tiny. The location was convenient to mid-phoenix (we had to go to the airport the next day).

They charged a fee to use a credit card. Really? The pool gate was broken and left wide open. Safe for children? No! I notified staff and later gate was still open.

No conditioner. Receptionist was unfriendly. Place neglected. Charge confusing.

No conditioner. Receptionist was unfriendly. Place neglected. Charge confusing.

Need an update

Need an update

It was good we need a stove and oven the oven was a little small but we made it work thank you will use again when I’m in the area again

It was good we need a stove and oven the oven was a little small but we made it work thank you will use again when I’m in the area again

Front desk lady was very rude, first room beds were not made probably never vacuumed contact lenses on floor in bed room sink was diry ,second room bath tube was full of hair and foot prints in tube and pillow cases had blood on them and NO hit water for are three day stay

Front desk lady was very rude, first room beds were not made probably never vacuumed contact lenses on floor in bed room sink was diry ,second room bath tube was full of hair and foot prints in tube and pillow cases had blood on them and NO hit water for are three day stay

Staff nice

Staff nice

It was a decent place to stay but not what I expected from a Marriott property

It was a decent place to stay but not what I expected from a Marriott property

The room was clean. The bathroom drawers could’ve been unkept better and the door to the bathroom too. But otherwise clean and comfy.

The room was clean. The bathroom drawers could’ve been unkept better and the door to the bathroom too. But otherwise clean and comfy.

They charged a fee to use a credit card. Really? The pool gate was broken and left wide open. Safe for children? No! I notified staff and later gate was still open.

Limited food variety

Limited food variety

The room was good. It had a full kitchen and a nice seating area. Throughout the stay the TV showed, "Welcome Ramon," wgich would be nice, but that isn't my name. I also did request housekeeping which did not happen. However, despite those issues, I enjoyed my stay.

The room was good. It had a full kitchen and a nice seating area. Throughout the stay the TV showed, "Welcome Ramon," wgich would be nice, but that isn't my name. I also did request housekeeping which did not happen. However, despite those issues, I enjoyed my stay.

The space was perfect for our big family The carpet was not clean enough. The room had a hint of smoke smell And former pet smell My suggestion is to get rid of them carpet and replace with non carpet flooring

The carpet was not clean enough. The room had a hint of smoke smell And former pet smell My suggestion is to get rid of them carpet and replace with non carpet flooring

Passable

First, the hotel did NOT have the Hotels.com reservation and I spent an hour on the phone trying to get a refund so I could book with the front desk. Once we got into the room, we discovered that the room was in serious disrepair and the kitchenette had the doors on the fridge facing the wall so it was difficult to use, AC barely worked, bathroom was old & dilapitated. Then, when getting ready for bed, the lights shorted out and room when pitch black. Called the front desk and attendant was unsympathetic and rude. Moved us to another room and refused to bring us new keys even after I explained we were in our pj's and would have to pack up all our belongings with only a phone light. The front desk attendant, Desiree, told me we could either choose to move or quit complaining because it wasn't her fault and there would be NO discount regardless of the inconvenience of moving everything at 11pm in the dark with a kid. We moved. The new room was better but I will never stay again and never use hotels.com again. What a completely terrible experience!

First, the hotel did NOT have the Hotels.com reservation and I spent an hour on the phone trying to get a refund so I could book with the front desk. Once we got into the room, we discovered that the room was in serious disrepair and the kitchenette had the doors on the fridge facing the wall so it was difficult to use, AC barely worked, bathroom was old & dilapitated. Then, when getting ready for bed, the lights shorted out and room when pitch black. Called the front desk and attendant was unsympathetic and rude. Moved us to another room and refused to bring us new keys even after I explained we were in our pj's and would have to pack up all our belongings with only a phone light. The front desk attendant, Desiree, told me we could either choose to move or quit complaining because it wasn't her fault and there would be NO discount regardless of the inconvenience of moving everything at 11pm in the dark with a kid. We moved. The new room was better but I will never stay again and never use hotels.com again. What a completely terrible experience!

Stay was perfect up until I got a call for family medical emergency had to check out 1day early and they the property refused a single nite( out of three)refund never again

Stay was perfect up until I got a call for family medical emergency had to check out 1day early and they the property refused a single nite( out of three)refund never again

Beds were B +, air conditioner worked like a B+, and furniture and carpet were so outdated… including the cockroach outside our window!

Beds were B +, air conditioner worked like a B+, and furniture and carpet were so outdated… including the cockroach outside our window!

Service was really good but my only issues were the keys kept demagnatizing and the room smelled of dog urine

Service was really good but my only issues were the keys kept demagnatizing and the room smelled of dog urine

Ok

Ok

It was a good stay. My family fit perfectly in the room. It was clean and comfortable.

It was a good stay. My family fit perfectly in the room. It was clean and comfortable.

We stayed 3 nights in March. Rooms were clean and big enough. Property is aging so there are issues. Pullout needed covering before sheets went on. Pool was very cold but refreshing. Breakfast was great. Staff were super friendly.

We stayed 3 nights in March. Rooms were clean and big enough. Property is aging so there are issues. Pullout needed covering before sheets went on. Pool was very cold but refreshing. Breakfast was great. Staff were super friendly.

Everything was great except for some trash in one of our rooms.

Everything was great except for some trash in one of our rooms.

Bfast and location good. Staff pleasant and friendly Homeless in area

Bfast and location good. Staff pleasant and friendly Homeless in area

Had added fees for parking in their lot. This is expected in a downtown area, not out in the suburbs. Also our room smelled of dogs. Breakfast was good and the staff very attentive to cleanliness.

Had added fees for parking in their lot. This is expected in a downtown area, not out in the suburbs. Also our room smelled of dogs. Breakfast was good and the staff very attentive to cleanliness.

Nothing. Dark and dingy, kitchen was dirty and there was a blood stain on my sheets that didn’t even attempt to look clean. So unsanitary

Nothing. Dark and dingy, kitchen was dirty and there was a blood stain on my sheets that didn’t even attempt to look clean. So unsanitary

What a complete shame!!! Now I have to connect with Expedia for a refund as we didn’t even stay in this room!! Expedia- I’d recommend removing this hotel as a booking option otherwise I foresee several refund requests from anyone who books here.

What a complete shame!!! Now I have to connect with Expedia for a refund as we didn’t even stay in this room!! Expedia- I’d recommend removing this hotel as a booking option otherwise I foresee several refund requests from anyone who books here.

Although the front desk staff were friendly, we encountered some not so pleasant people as well. The location is not in the best neighborhood, but I never felt unsafe. Plenty of parking. Rooms were in decent shape, but floors were dirty, bathrooms and cabinets were in need of updating. The entry door was filthy with layers of visible grime on the door. While looking for items at checkout, we peeked around the bed and found a dirty fork that was not ours. The bathroom door didn’t lock. The air conditioning system was outdated and noisy. Overall, it got the job done and accommodated my family but I don’t think we will stay here again.

Although the front desk staff were friendly, we encountered some not so pleasant people as well. The location is not in the best neighborhood, but I never felt unsafe. Plenty of parking. Rooms were in decent shape, but floors were dirty, bathrooms and cabinets were in need of updating. The entry door was filthy with layers of visible grime on the door. While looking for items at checkout, we peeked around the bed and found a dirty fork that was not ours. The bathroom door didn’t lock. The air conditioning system was outdated and noisy. Overall, it got the job done and accommodated my family but I don’t think we will stay here again.

Came for Spring Training. The room was nice. Plenty of parking. Free breakfast

Came for Spring Training. The room was nice. Plenty of parking. Free breakfast

Did not like and for the price you would expect better Similar to a Motel 6

Did not like and for the price you would expect better Similar to a Motel 6

This is absurd as a minor cannot be in their own room. I was placed in a small studio and all the water was lukewarm. I shared with management. Refund was honored. As a frequent hoteler, I found the interior hallway, elevator, and rooms were quite outdated. But if you like 80:s decor this is your jazz,

This is absurd as a minor cannot be in their own room. I was placed in a small studio and all the water was lukewarm. I shared with management. Refund was honored. As a frequent hoteler, I found the interior hallway, elevator, and rooms were quite outdated. But if you like 80:s decor this is your jazz,

I was allowed to checkin early (noon) Room was clean and very comfortable. Free breakfast was very good.

I was allowed to checkin early (noon) Room was clean and very comfortable. Free breakfast was very good.

Great stay! Very attentive front office. Super helpful and offered services! Just a little dated:) but otherwise great!!! No problems at all!

Great stay! Very attentive front office. Super helpful and offered services! Just a little dated:) but otherwise great!!! No problems at all!

Extremely welcoming staff. Long road trip and we showed up a day early. The staff member working the desk made it easy to get the room we had for a day early. The suite was perfect for my family. The issues I had were with the property/building and accessibility. The building has random and small upgrades but mostly way outdated. The bathroom exhaust fans were falling apart. AC unit is outdated and it's in Phoenix Arizona. Building is off of a one-way road with a freeway separating you from shopping. Nothing is within safe walking distance. Aside from those little things, the stay was pretty good.

Extremely welcoming staff. Long road trip and we showed up a day early. The staff member working the desk made it easy to get the room we had for a day early. The suite was perfect for my family. The issues I had were with the property/building and accessibility. The building has random and small upgrades but mostly way outdated. The bathroom exhaust fans were falling apart. AC unit is outdated and it's in Phoenix Arizona. Building is off of a one-way road with a freeway separating you from shopping. Nothing is within safe walking distance. Aside from those little things, the stay was pretty good.

Nice place, able to rest quietly after a long trip from Disneyland!

Nice place, able to rest quietly after a long trip from Disneyland!

The ac unit was noisy, the TV in living room didn't work. The hallways smelled terrible and there was no hot water to shower with in the morning.

The ac unit was noisy, the TV in living room didn't work. The hallways smelled terrible and there was no hot water to shower with in the morning.

i needed to stay in a location that doesnt require me to drive much and this place is perfect and for the price its almost inbeatabla as far as a studio style setup. plus all the staff here are nice people

i needed to stay in a location that doesnt require me to drive much and this place is perfect and for the price its almost inbeatabla as far as a studio style setup. plus all the staff here are nice people

👍

👍

Exceptional

Can you please refund my nights stay? It seems like this hotel is now being used as a flop house. My kids and I were terrified to sleep there and the outside surrounding environment was completely unsafe

Can you please refund my nights stay? It seems like this hotel is now being used as a flop house. My kids and I were terrified to sleep there and the outside surrounding environment was completely unsafe

Terrible stay this 7 days without refrig. The staff was very friendly, but did nothing about the frige.

Terrible stay this 7 days without refrig. The staff was very friendly, but did nothing about the frige.

Very nice place

Very nice place

Lighting outside feels secure

Lighting outside feels secure

Always a convenient place to stay.

Always a convenient place to stay.

Nothing Everything was awful. Ugly, loud, smelled bad, outdated, could hear the other guests walking around…we left after 2 hours.

Nothing Everything was awful. Ugly, loud, smelled bad, outdated, could hear the other guests walking around…we left after 2 hours.

From the kitchen in our suite to the hot breakfast from the hotel, I recommend staying here if you’re up for making your own meals while on vacay. Also, BBQ station, snacks and drinks on site.

From the kitchen in our suite to the hot breakfast from the hotel, I recommend staying here if you’re up for making your own meals while on vacay. Also, BBQ station, snacks and drinks on site.

Quiet and clean

Quiet and clean

Everyone was super nice. Place was clean to a T.

Everyone was super nice. Place was clean to a T.

Todo

Todo

The staff was amazing, and great for a large family!

The staff was amazing, and great for a large family!

Nice place, clean, friendly staff, great amenities, free breakfast and parking. Highly recommend!

Nice place, clean, friendly staff, great amenities, free breakfast and parking. Highly recommend!

I have severe OCD. When we got there I wiped everything down. There was nothing on the wipes. It was nice and clean. Seemed to be an older hotel but suite was remodeled. Happy with our stay

I have severe OCD. When we got there I wiped everything down. There was nothing on the wipes. It was nice and clean. Seemed to be an older hotel but suite was remodeled. Happy with our stay

Was very good

Was very good

Somebody either housekeeping or another party on the property, broke into my room and stole ammunition for my firearms , I’m highly upset & has not been reimbursed for my stollen ammunition

Somebody either housekeeping or another party on the property, broke into my room and stole ammunition for my firearms , I’m highly upset & has not been reimbursed for my stollen ammunition

Passable

Mattress was shot. Bath tub had dirt marks. Carpet had massive tear down the middle. No ice trays in fridge. Coffee maker was dirty. Room key had to be reset three times to get into the building

Mattress was shot. Bath tub had dirt marks. Carpet had massive tear down the middle. No ice trays in fridge. Coffee maker was dirty. Room key had to be reset three times to get into the building

Very friendly staff. Comfy beds. Overall, it was nice. I was very worried reading the reviews, but once we were there I was very pleased.

Very friendly staff. Comfy beds. Overall, it was nice. I was very worried reading the reviews, but once we were there I was very pleased.

Good 👍

Good 👍

Housekeeping knocking on the door to clean at 0900 when checkout isn’t until 11 was disturbing.

Housekeeping knocking on the door to clean at 0900 when checkout isn’t until 11 was disturbing.

The room we were in had a strong odor. The toilet room reeked of urine. It needs a deep cleaning and sanitation. We were staying there less than 12 hours so we just dealt with it.

The room we were in had a strong odor. The toilet room reeked of urine. It needs a deep cleaning and sanitation. We were staying there less than 12 hours so we just dealt with it.

Overall good for the money

Overall good for the money

Needs a lot of work. Had to ask for soap for the shower was none in the room. Kind of loud anywhere near the pool.

Needs a lot of work. Had to ask for soap for the shower was none in the room. Kind of loud anywhere near the pool.

Thought Marriott would be quite a bit nicer and put together. This one was not!! Showed up and literally cleaned our own room with the guy because it wasn’t cleaned yet. Found out this Marriott has a lot of long term tenants and our room showed it. Stained mattress, bugs, etc. the staff were nice to us, but no organization. Don’t stay here if you can help it. Marriott should get this place properly staffed and renovated.

Thought Marriott would be quite a bit nicer and put together. This one was not!! Showed up and literally cleaned our own room with the guy because it wasn’t cleaned yet. Found out this Marriott has a lot of long term tenants and our room showed it. Stained mattress, bugs, etc. the staff were nice to us, but no organization. Don’t stay here if you can help it. Marriott should get this place properly staffed and renovated.

Nothing. No customer service. No compensation for lateness of room being cleaned, waited over 3 hours for No clean room. Check in time was 4 pm, at 7 pm still no suite clean. Wasn't going to stay when only 2 cleaning people were cleaning 40 + rooms near a frequent freeway for travelers coming and going. Rude grounds security guards and rude front desk person, Declan needed to mansplain how a room gets cleaned. Don't bother to stay there if you want quality.

Nothing. No customer service. No compensation for lateness of room being cleaned, waited over 3 hours for No clean room. Check in time was 4 pm, at 7 pm still no suite clean. Wasn't going to stay when only 2 cleaning people were cleaning 40 + rooms near a frequent freeway for travelers coming and going. Rude grounds security guards and rude front desk person, Declan needed to mansplain how a room gets cleaned. Don't bother to stay there if you want quality.

Old, worn, and smelled funny

Old, worn, and smelled funny

I try to stay away from giving bad reviews however this was just too many things to avoid. I stayed with my family and it was rather disappointing. They didn't come to replace dirty towels and when asked they said that they didn't have any towels to replace them with. It advertises that they clean every other day and when we got there was told they clean your room only if you're staying 7 days or more. Didn't have shampoo, conditioner or body wash, bottles were completely empty. The door to our suite was extremely hard to close and open and a lot of the lights were not working at all.

I try to stay away from giving bad reviews however this was just too many things to avoid. I stayed with my family and it was rather disappointing. They didn't come to replace dirty towels and when asked they said that they didn't have any towels to replace them with. It advertises that they clean every other day and when we got there was told they clean your room only if you're staying 7 days or more. Didn't have shampoo, conditioner or body wash, bottles were completely empty. The door to our suite was extremely hard to close and open and a lot of the lights were not working at all.

The spacious rooms and the air conditioning in each room! The kitchen was nice but we did not stay long enough to use it. I stayed with my mom and small dog. When I reserved my room online, I did make sure to state that I was traveling with him. I expected, like many pet friendly establishments, that the pet fee would be added to the price given at my reservation. The website stated that there would be a $150.00 pet deposit expected at arrival, okay, acceptable. When I was given the amount for my stay online, there was no line item for the pet fee. I presumed that either the pet deposit was the fee or that the pet fee was already built into the price shown at my reservation. WAS I WRONG!! At check-in, turns out the pet fee had not been added and it was $125.00!!! This was in addition to the $150.00 pet deposit they take and keep for up to 7 days!!!! I have NEVER stayed at any establishment with a pet fee that high!! My dog is a daychsund mix, 15 lbs, very well behaved, house broken and very quiet. We only stayed one night. With the pet deposit, my dog's stay was more than the room reservation for two adults ($159.00)!! If traveling with my pet, I would probably not stay here again. It's just not budget wise.

The bed was so bad- when slept on bed, can’t sleep at all! It had no back supports… bad customer service at breakfast… never stay the place again!

The bed was so bad- when slept on bed, can’t sleep at all! It had no back supports… bad customer service at breakfast… never stay the place again!

Exceptional

Kitchen staff friendly

Kitchen staff friendly

Very Friendly staff, other than that, the towel hanger rods fell off the walls, the shower has two metal bars in it and one fell off. When opening our door to our room, then door get stuck on the floor halfway and I had to physically shove the door to get it to open all the way. The beds were extremely uncomfortable, and the room looked nothing like the pictures.

Very Friendly staff, other than that, the towel hanger rods fell off the walls, the shower has two metal bars in it and one fell off. When opening our door to our room, then door get stuck on the floor halfway and I had to physically shove the door to get it to open all the way. The beds were extremely uncomfortable, and the room looked nothing like the pictures.

Room had limited supplies for kitchenette & bathroom doorknob was broken. Asked for towels, said they were out. Asked for pool towel said to use the pool across parking lot at another hotel, since there was something wrong with theirs, not sure why, there was a pool guy there every morning cleaning it. Anyhow, the breakfast was basic with no fruit, but the room suited our needs. Surprised Marriott is attached to the name considering how basic the service and stay was.

Room had limited supplies for kitchenette & bathroom doorknob was broken. Asked for towels, said they were out. Asked for pool towel said to use the pool across parking lot at another hotel, since there was something wrong with theirs, not sure why, there was a pool guy there every morning cleaning it. Anyhow, the breakfast was basic with no fruit, but the room suited our needs. Surprised Marriott is attached to the name considering how basic the service and stay was.

This hotel was very hard to find with all the construction going on in the area. The checkin took longer than expected. The room was very outdated. The living room doesn’t have a TV in the one bedroom suite. It only has a small TV on the room. The bathroom towel rack fell off the wall and exposed the glue that was used to hold it up. I’m glad I was only staying one night because there’s no way I would stay any longer. I’m upset that I wasted my money.

This hotel was very hard to find with all the construction going on in the area. The checkin took longer than expected. The room was very outdated. The living room doesn’t have a TV in the one bedroom suite. It only has a small TV on the room. The bathroom towel rack fell off the wall and exposed the glue that was used to hold it up. I’m glad I was only staying one night because there’s no way I would stay any longer. I’m upset that I wasted my money.

They charged me over $600 twice!

They charged me over $600 twice!

The wall in one of the bedrooms had what appeared to be blood splatter from the bottom of the door to the top of the door. They did come clean it after I asked. The TV in one room didn’t work and maintenance never came to look at it, they did send housekeeping to look but they didn’t know how to fix it. The beds were comfortable however.

The wall in one of the bedrooms had what appeared to be blood splatter from the bottom of the door to the top of the door. They did come clean it after I asked. The TV in one room didn’t work and maintenance never came to look at it, they did send housekeeping to look but they didn’t know how to fix it. The beds were comfortable however.

This hotel is efficient and perfect for a quick stay. Room was clean, the staff was very friendly and helpful, beds were comfortable, and breakfast was great! There were some shades missing in our room, and the hallways are dark and kind of scary looking and overall everything needs a bit of a refresh, but overall it was exactly as expected.

This hotel is efficient and perfect for a quick stay. Room was clean, the staff was very friendly and helpful, beds were comfortable, and breakfast was great! There were some shades missing in our room, and the hallways are dark and kind of scary looking and overall everything needs a bit of a refresh, but overall it was exactly as expected.

In 5 days and they only cleaned our room once because we demanded it be clean. No cleaning or clean towels in the fitness room. The toilet paper holder fell off the wall and wasn't repaired until we asked twice took 2 days heater in the pool didn't work and the gate to the pool also didn't work. Staff except for a wonderful lady named Betty were not interested in solving any of the issues. I expect a certain standard when we pay for Marriott quality. It was terrible and we won't make any assumptions about Marriott quality again.

In 5 days and they only cleaned our room once because we demanded it be clean. No cleaning or clean towels in the fitness room. The toilet paper holder fell off the wall and wasn't repaired until we asked twice took 2 days heater in the pool didn't work and the gate to the pool also didn't work. Staff except for a wonderful lady named Betty were not interested in solving any of the issues. I expect a certain standard when we pay for Marriott quality. It was terrible and we won't make any assumptions about Marriott quality again.

All people working their went out of there way to be friendly and accommodating. Betty who serves breakfast, greets you with a big smile and “good morning”, just a sweetheart. Donna Persons and all staff just delightful, made our stay there very enjoyable.

All people working their went out of there way to be friendly and accommodating. Betty who serves breakfast, greets you with a big smile and “good morning”, just a sweetheart. Donna Persons and all staff just delightful, made our stay there very enjoyable.

I want my money back

I want my money back

Loved the layout of my room, was comfortable and very hygge.

Loved the layout of my room, was comfortable and very hygge.

Property is dated. Bed was really hard and a/c/heater thermostat was way off. For some reason delivery services don't deliver here.

Property is dated. Bed was really hard and a/c/heater thermostat was way off. For some reason delivery services don't deliver here.

Room was very nice and clean.

Room was very nice and clean.

I specifically picked the Town Suites by Marriott because they had a two bedroom suite for the three of us traveling. When we arrived to check in, the clerk was very pleasant and when he pulled up my reservation said he apologized but they had to change it. We were sent over to the facility across the parking lot, also Marriott. We went to check in there and the clerk was also very pleasant. When we got to our room, instead of a two bedroom suite as we requested, we were given two queen beds next to each other with a couch on the other side of a half wall. This was not what we had asked for. We awkwardly made it work (we had an elderly lady with us who also made the best of it) but I was never informed about the change until arrival, which would have been appreciated.

I specifically picked the Town Suites by Marriott because they had a two bedroom suite for the three of us traveling. When we arrived to check in, the clerk was very pleasant and when he pulled up my reservation said he apologized but they had to change it. We were sent over to the facility across the parking lot, also Marriott. We went to check in there and the clerk was also very pleasant. When we got to our room, instead of a two bedroom suite as we requested, we were given two queen beds next to each other with a couch on the other side of a half wall. This was not what we had asked for. We awkwardly made it work (we had an elderly lady with us who also made the best of it) but I was never informed about the change until arrival, which would have been appreciated.

The native Americans that tried to come at me when I was in my car and using jesters at me and the employees on duties joined them

It’s been great! Good time's!

It’s been great! Good time's!

Great times!

Great times!

good price

good food good location everything perfect

The lady in the breakfast room was amazing on Friday morning when we stayed. She talked to me and was very helpful.. the one on Saturday did not interact with anyone..

The lady in the breakfast room was amazing on Friday morning when we stayed. She talked to me and was very helpful.. the one on Saturday did not interact with anyone..

There roaches trying to get in my bag but I kill them

The worker who helped with breakfast was very friendly and helpful.

The worker who helped with breakfast was very friendly and helpful.

The property is ok, I didn’t have any issues.

The property is ok, I didn’t have any issues.

The staff here is amazing! Totally top notch! They are welcoming, accommodating, and want to make the guest experience as easy as possible.

The staff here is amazing! Totally top notch! They are welcoming, accommodating, and want to make the guest experience as easy as possible.

Exceptional

I had a queen bed in each room instead of 1 king and 1 queen. We asked for more towels since they only gave us 2 towels and we needed 4. They took a couple of hours to get them to us because "they had to dig for them". They seem disorganized.

Good

We have always been so pleased in the past at this place. This time felt like we were in a room that was out of order for maintenance. The front door was sticky and hard to open. The door handle inside the bedroom fell off in our hand. The paint on the bathroom ceiling was peeling and mildewed. The televisions didn't work, the phone didn't work. The kitchen light was iffy. The room wasn't stocked with enough towels for the 4 registered guests. Maintenance came and helped and gave us points in Marriott Bonvoy and a courtesy adjustment on our account. The breakfast attendant was lovely and very cordial- the food tasty, but the eggs and oatmeal so cold they couldn't really be eaten. We are sure that the next time we stay there the room will be refurbished up to the usual standards.

We have always been so pleased in the past at this place. This time felt like we were in a room that was out of order for maintenance. The front door was sticky and hard to open. The door handle inside the bedroom fell off in our hand. The paint on the bathroom ceiling was peeling and mildewed. The televisions didn't work, the phone didn't work. The kitchen light was iffy. The room wasn't stocked with enough towels for the 4 registered guests. Maintenance came and helped and gave us points in Marriott Bonvoy and a courtesy adjustment on our account. The breakfast attendant was lovely and very cordial- the food tasty, but the eggs and oatmeal so cold they couldn't really be eaten. We are sure that the next time we stay there the room will be refurbished up to the usual standards.

It was clean

It was clean

Exceptional

Superb

The staff was excellent, but working with a real crappy property. The hot breakfast was dismal with largely processed . The TV was improperly configured, so yo had to change input EVERY time you turned it on. I feel the fire marshal needs to stop by as there was an electrical short that turned the tv off every time we walked by it or turned a light off in the room - scary.

The room was big enough for our big family. The bathroom started to leak the day we were checking out but they made it right! I’d stay there again.

Not many restaurants near to the hotel but a descent sized fridge and stove helps.

Window screen broken. Window unable to stay open by itself. Exit door nearest our room locked for two days/nights because it was not accepting room key cards. This was a big fire hazard.

When I checked in, Robert made me feel at home. He, and the rest of the staff were wonderful. Anyone could learn from them on great customer service skills. My wife and I were there for a week. We'll recommend this hotel to everyone.

Good

Kitchenette and breakfast provided was great

Old. Beat. Noisy tenants. Rough part of town.

Was disappointed at the room. It wasn’t very outdated, had a nasty smell, water damage in the ceiling, horrible pull out, stains on all furniture, and mold in the bathroom shower. The place was quite nasty. Didn’t have time to find another place but was disappointed in the room for sure. Room#231

The bed was very comfortable and clean. My TV didn’t work. The only issue I had with cleanliness was the shower curtain was too long and was kind of gross on the bottom. Clean kitchen. Breakfast was great.

The room we stayed in was not clean. Carpet was dirty n stained. The rest room has mold. The furniture in the room outdated. The room was covered up with air freshener. Sleeping on the bed i could smell it, was very strong. The pillows had a very old smell. I liked the space and the seperate rooms. But i was not happy with the room, room was very dirty.

Friendly staff, accessibility ro the freeway.

TV didn't work, noise from neighboring room was as if they were sitting in our room talking, room smelled

The room was nice and comfortable, but there was a mild unpleasant order in the room. The breakfast and staff were all very nice,

The staff is very nice. The hotel is old and the carpet is grimy and torn. Hallways are dark and dreary. My room was mostly clean (no bugs either) but there were hairs in the bethroom sink, so questionable. It had two thin bath towels (folded), one hand towel (already hanging on the rack,which I've never seen a hotel hang the hand towel, so clean= ? although it didn't appear to have been used), & no washcloths. Clearly, it had been a smoking room & not been updated since because the room reeked of cigarettes. I sprayed everything w/hand sanitizer to try to mitigate that, but it didn't really help. On the plus side, the bed was clean and comfortable as were the pillows, which was important since I was mainly here to sleep just one night. I got up to use the bathroom in the middle of the night and dicsovered I had no water in the room. I called the desk and learned it was shut off in the night due to a major leak somewhere and that I could use the front lobby toilet if needed (I was in another building in the 3rd floor). When I got up around 8 am, there was still no water, so I used my drinking water bottle to brush my teeth, used the toilet (tried to flush, but ended up having to just close the lid - not enough water), & had to call that done. They gave everyone in that building 20k Mariott Bonvoy pts for the inconvenience.

I like the size of the suites, the full kitchen and Livingroom. Overall room appearance was dated. A little remodel would be great.

Most of the staff were not wearing mask, breakfast was horrible, room , fridge, bathroom was filthy, Instead of 150$ deposit they held 650$

Please give two people at least four towels and four pillows and please fix the TV situation.

I liked having a small kitchen. It would be good for a longer stay. The front desk clerk was very nice and went out of his way to explain how things worked/where things were/hours, etc.

I have stayed at many Towne Place Center Chains and this by far was disappointing . The paint off the bathroom wall was peeling and the television did not work. The computer chair had a hole in it. The bedding had black stains on it. Will not stay at this hotel again!

Room was dirty. No towels. People are using it as a long-term rental so there’s a lot of unsavory people wandering around. People doing drugs by the dumpster.

Definitely did not feel like we stayed at a “Marriott” property! The rooms smelled of dirt. Beds were made with dirty bed sheets! The pull out mattress had NO sheets just bare dirty mattress! When asked for extra sheets was told “we don’t have extra bedding”. If it wasn’t for every where else being completely sold out my family and I would have left.

The room was nice. The service was pretty awful. Arrived for check-in at 4pm, our room wasn't ready till 6:30pm. Two nights stay, no towels provided. The room wasn't serviced at all while we were out on the town all day. The night desk attendant was very unhelpful. When asked questions, he didn't seem to know anything.

Good location as soon u walk in to the 2nd building carpet needs to be change

The staff are lol so friendly and nice we enjoyed our stay

Check in staff called to make sure to room was acceptable.

Staff was very friendly and helpful. Room was not up to par and had its problems.

Good service

Hotel excellent

Front desk personnel so kindly

n/a