Red Roof Inn Plus Phoenix West

Always a pleasure to stay there.

Very comfortable room and very pet friendly. Traveled with 2 pups and appreciated that I was given the closest room to the exit pet relief area.

Exceptional

Está ocacacion las toallas estaban un poco percudidas y una de las camas no habían cambiado las sábanas

Room was clean and spacious. Building is older, but room was great for the price.

Good place but no good help

Superb

Good

The staff were friendly and cordial enough. Ice machine on the 3rd floor was out of order. There are no microwaves or mini fridges in the rooms so plan accordingly. But I didn't pick this facility based on amenities, just needed a place to lay our heads for the night. For the intended purpose, this place worked just fine. Beds were actually pretty comfortable as well as the provided pillows.

This visit had me a little bewildered, the cleanliness of the property was not up to par! The staff was warm and comforting! Room was clean but this is Arizona water in the room would be awesome!

We ended up inadvertently leaving our phone charger and the staff actually called us to let us know and see if we wanted to donate it, we were already too far when we realized it to turn back. Staff was fantastic, the floors needed to be cleaned better and for one night it was fine.

Thank you for the great service

Good

Great place

I would not stay here again. I thought Red Roof Inn PLUS would be an improvement on a motel but it was not. First the neighborhood was sketchy. Homeless people across the street in a vacant lot (they did have a night security guard.) There was no where to go to eat within walking distance. No mini fridge. No microwave. The towels were paper thin. What appeared to be black mold in the a/c unit. Paint peeling on the bathroom walls. Paint scratched off in the room. You get what you pay for so I shouldn't complain. At least I had a bed to sleep in.

Big Roach caused us to leave the first night

Everything was just great. Nothing.

The room was clean good hot water but the room smelled musty had to purchase febreze. Staff very friendly and helpful.

Excellent customer service. Clean

Staff is amazing. Customer service is improving. The only concern I continue to have is safety and the surrounding area. The suite bed is very comfortable , bathrooms need updating.

.

I wasn't expecting much and got even less. My first complaint was I was informed they'd be keeping $3 of my security deposit & compared it to a resort fee. A small amount but an unexpected insult when Expedia claims they are presenting "total" cost. Other minuses where a rather sketchy neighborhood and poor water pressure. But worse was room air conditioner had an impossibly loud compressor motor that woke everyone up when it turned off and on making it impossible to get a good night sleep.

The place is good for what it's worth and its staff is very friendly

Good

Very clean and comfortable. Pool was amazing. I will be back soon. I was very satisfied.

Great place

?

Exceptional

Exceptional

Everything ?

Good staffing best place to stay!

Everything it was nice

Everything it was nice

Near everything It wasn’t clean

It wasn’t clean

None

The staff was great and friendly. Near the freeway and local business. None

it was great

John the front manager was awesome the man has the greatest customer service ever There was a pet charge that wasn't put on the booking site and no dog park

John the front manager was awesome the man has the greatest customer service ever There was a pet charge that wasn't put on the booking site and no dog park

A1

Even though we showed up later than we planned it was nice. Especially the creepy elevator, lol.

Nice and clean. Beds are comfortable.

They charged a daily rate for having a safe in the room and a deposit which they did not refund.

Clean and quiet! They charged a daily rate for having a safe in the room and a deposit which they did not refund.

Staff was helpful, friendly and delightful to interact with. Room was clean and roomy.

Good

Exceptional

El servicio muy bueno, pero algunos huéspedes muy ruidosos en la madrugada

Good

The bathroom was not clean..human hairs on the shower walls, and other unknown stuff that I had to use a disinfectant wipe to clean..floors in the room were just plain filthy.. With hotels , you get what you pay for..an extra 20- 25 dollars per night can make all the difference..I was trying to cut costs...

You can tell the building is old and needs some renovations. The surrounding area has a lot of homeless zombies hanging around. But, the room was spacious and clean which I appreciated. The staff was also very accommodating.

it was pet friendly with no fees so that was great, besides that the hotel was ok.

Price

Dirty and the staff was super rude and disrespectful

Great staff , the small details need attention!

Bad

There were roaches in the bathroom area.

There were roaches in the bathroom area.

Bath is very poor condition and wrong shower

Bad hotel and horrible customer service.

The check was easy had no issues the room was clean

Thank you for a comfortable stay

Todo bien

AC was well cold

Passable

I didn't have the time to enjoy the pool.

Everything I liked everything

Good

The room was clean one of the only properties that do have a Bible in the stand major plus, but that’s all that I liked about this property. The staff is very rude and be cautious as they are looking for any vehicle that they can tow. The staff are very unprofessional They probably have all of their family working there and working together with local tow truck companies for extra Christmas cash for their own pockets and benefit. sharing this to inform all . Greedy times , beware my kind travelers

Everything about my stay was great. The staff treated me well. The room was awesome. I recommend that you have a stay there. And see for yourself. I didn't have the time to enjoy the pool.

Everything I liked everything

Yes

The outside before you come in the building was nice. There were roaches and mold, me and my partner got sick a few days into our stay. The staff where rude about us not wanting to continuing our stay over the roaches. The cleaning staff left there dirty cleaning rag next to my toothbrush.

Roaches in the room.

Roaches in the room.

Passable

The personnel was very friendly When I was checking out I try to grab some coffee and all of the coffee pots were empty. Other than that everything was great

The outside before you come in the building was nice. There were roaches and mold, me and my partner got sick a few days into our stay. The staff where rude about us not wanting to continuing our stay over the roaches. The cleaning staff left there dirty cleaning rag next to my toothbrush.

The personnel was very friendly When I was checking out I try to grab some coffee and all of the coffee pots were empty. Other than that everything was great

Bad

Helpful staff

Pleasant

Pleasant

The bathroom towels look old and not properly washed

quality for price less than average the rooms they only clean once a week after 5 days

Wonderful place to stay.

Rud staff cleanless

Bed was comfy but the positives end there. Location was not great, only one wash cloth in room, property outside was not maintained well, bird poop on windows, no breakfast, no restaurant close, one lamp didn’t work. You get the picture. We will NOT return.

There are a lot of good things aboit this property. The one thing that is troubling is the number of homeless people living just off the premises. This is something Ted Toof Inn has no control over.

Always a great stay at Red Roof thanks to their great staff wonderful customer service

My stay was great Red Roof has a great staff that provides wonderful customer service. Fast check in never have to wait in long line. Rooms are always clean and smell good!

Exceptional

Smelled like smoke, security would be smoking outside, dirty

Good location, plenty of parking. No amenities offered and the room was clean but a little dilapidated. Bed was very old, barely comfortable

It was clean.

It was clean.

It was a simple stay with no bells or whistles. Wouldn’t stay again

Place was trash

Bad

Great room. Good breakfast!

Great place

Good restaurants nearby

Poor

The rooms were nice and comfortable. There were lots of pillows. Staff was great. The room was cool, and comfortable. There was a lot of water damage in the bathrooms. Everything else was great.

Very good

The room was in bad condition curtains had holes in them they are painting doing repairs without posting to inform their guests.

The property is not kept clean the room was smelling among other things

Price but at the end, not so much 1-Shower head didn’t work, hand held was just a trickle of water. 2-It was noisy 3-hair dryer didn’t work

Need to upgrade their pillows.

PRIZE OF THE ROOM FOR THAT WEEK WAS AFFORDABLE. LOCATION OF THE HOTEL WAS ALSO HELPFUL. WINDOW WAS LEFT OPEN. CLEANING STAFF FORGOT TO CLOSE WINDOW. THERE WAS A LOT OF TALKING LATE AT NIGHT. WE WERE LOCATED ON THE FIRST FLOOR. A LOT OF RUCKUS.

I made the mistake of booking a stay here, and I would strongly advise others to avoid it. The neighborhood is extremely sketchy, something that was later confirmed by the police, who I ended up having to call. The photos on Expedia are very misleading and make the property look much cleaner and safer than it actually is. We checked in at 5pm and was packing up our things at 11:30pm. We were in bed going to sleep when there was a loud and aggressive banging at the door like they were the police. I was already on edge staying here so this just heightened my anxiety. I looked through the peep hole and there were 3 to 4 men at the door announcing they were security. There was no way I was going to just open the door under those circumstances with no prior call from the front desk, no warning,just multiple men banging on the door. They started jiggling the door acting like they were going to come in so I called the cop. Let them know the cops have been called and instead of stopping and waiting for cops they continued. Cops finally showed up and escorted us to our car so we find another hotel to stay at. Expedia was no help and is for the company not the customers who are keeping them in business. Even after explaining the circumstance they decided to go with the hotel and only refund me 2 days vs 3 days I paid for. The next day I found reviews that they do this often and they even entered someone’s room without permission so be careful!

Bad

Bad

elevator

Parking was perfect. Room was clean safe and functional. The AC was loud but delivered a perfect temp 24/7.

Beds were very small to fit 4 people comfortably. They didn’t provide a cot or anything we ended up going to Walmart for an air mattress.

Everithig good for the price

Needs some updates and/or fix ups looks kind of outdated

Great!

The shower being clogged.

Opt. Out

room

Clean

.

Bath tub is rusted and nasty !

Bad

The staff is great but the hotel is not! The location is terrible and unsafe for families. No fridge or microwave unless you pay more. We upgraded rooms and the new room had dirty towels hanging on shower rod, hair everywhere, moles in shower, stains everywhere. The only things that is good about this hotel is the staff is very friendly, helpful, and kind.

Parking lot was safe and protected, room was very clean and modern.

I love the lady at the desk she was so cool

Mario was awesome.

La habitación estaba sucia. Toallas usadas, parecía que acaban de entregar ese cuarto. Aún tenían conectada la máquina de Ozono en la habitación. Por fuera se veía inseguro. No me volvería a quedar ahí.

Room was clean and peaceful. Only thing I didn’t like was all the homeless people when you left the property but motel can’t help that. That’s just phoenix in general from what I seen. I’d stay here again

Bedroom bedding was smelly.....the price does not justify that the rooms are not clean, that's the product and not being clean is a bad product .

Good

The area is not the safest, and parking is questionable. Very loud and dirty. The elevator was full of graffiti. Our room was so sticky it was as if someone had mopped with juice. The bed sheets were stained and clearly dirty. There was a black shoe print on one of them. And red drops on the sheet

No a clean or nice place to stay at all but good if you need just one night somewhere cheap

N/A

Los empleados muy amable pero la habitación olia mal y no se veia en buenas condiciones tuve q comprar lysol para desinfectar y quitar el mal olor.

They didn't have my room ready due to not been clean on time couldn't check in at tge time it supposed to be so I went somewhere else and I didn't get a refund To many homeless doing drugs on perimeter of the property

Excellent stay

Good

There was no hot breakfast.

Easy check in and friendly staff Loss of homeless around area. Tweekers nearby and loitering while trying to get food. Older and rundown.

Very nice staff. Clean spacious room! Love it!!

The Property Isnt In The Best Neighborhood, The Drive Into The Property Made Me Question What I Was About To Go Into. Thankfully The Inside Was Very Nice And Clean. The Rooms Were Spacious Too. There Are A Lot Of Fast Food Places Around. Unfortunately I Had A Bad Experience The First Night Where The People Next Door Decided To Have A Party, Playing Music So Loud The Walls Trembled And A Woman Singing And Yelping Like She Was The Only One In That Building. They Started At 1a.m.And Didnt Shut Up Till 8a.m. We Didnt Get Any Sleep And Didnt Report It As Nowadays Im Terrified Of Retaliation If They Had Found Out I Had Reported Them. While This Isn't The Hotels Fault, I Wish People Would Be Mindful Of Others When Staying At Hotels. I Stayed There 2 Nights And Thankfully The 2nd Night Was Much Better. I Think These People Booked The Room Just To Throw A Party.

Terrible, drugs and gangs, please don’t stay here 🙏

All the motels in Phoenix were running $500 plus a night and they were getting booked up fast. I finally found the Red Roof Inn Plus that had decent reviews and wasn't going to break the bank. I booked a King room. A day later, I found out my granddaughter was coming with us. I messaged the motel and asked if i could get a double bed room or a rollaway bed. They accommodated me immediately with a double bed. After we got to the motel, we found out the next morning that the shower head was broken. We were able to shower but the water wasn't spraying well. We told the front desk and by the time we got back ro the room that evening, the shower was fixed, the room was cleaned and fresh towels were in the room. This motel treated us great.

The staff is very personable and friendly, John and Marco are amazing and their manager, she is great with communication and helping solve problems with booking/reservation questions! I wish my room had a fridge!

Check-in was smooth, parking was good, and the room was clean.

Clean and quiet, but I would not stay here again.

Friendly front desk people, very clean

The place is really clean and nice. The security deposit still hasn't came back weeks later.

Great

Mario was awesome. He is very friendly He was very helpful and went out of his way to make sure we had everything we needed

When we checked in we were given the wrong room keys and surprised the occupants when we opened the door. Had to return and get keys for another room which left the check in person as well as myself confused. The rooms are only cleaned on Tuesdays and Saturday’s I was later told after we ran out of towels on Monday. Could not get clean towels unless we brought the dirty ones to the lobby for an exchange. The rooms have no mini fridge or microwave or exhaust in the bathroom for that matter. The ice machine on our floor is out of order and the elevator and lobby lack a/c. Also if you are looking for anything besides coffee in the morning you are out of luck. Makes me wonder what the Plus+ in Red Roof Inn is all about.

The stay of two nights is acceptable; the room is comfortable. However, the amenities are somewhat limited, and I believe the price does not correspond with the quality offered.

Tv control was broken, it’s necessary to inspect the room before the travelers staying.

It was nice would stay again

Staff not very friendly, hotel in general not really clean.

I enjoyed my stay..

Good value for the price.

I guess the only concern was the room wasn’t that clean, it wasn’t swept, the restroom had little trash all over the floor and little ants

Will not stay here again. Grounds had trash everywhere. Homeless we're taking up packing spaces. WiFi was unsecured and terrible anyway. Towels were small and rough.

No

Property was totally rundown, seen it’s better days. No luggage carts, just one ice machines didn’t work showerhead was broke.

Sketchy area and the surroundings weren’t very clean.

Very dirty and nasty, room was very disgusting, the tower was dirty, and smells bad..I will never return

Front desk staff need training on proper customer service.

The room was clean. However the room was by a stairwell and all night long i was woke up by traffic in the stairwell. The shower had no water pressure and was disappointing.

Not clean and not good neighbors

Very poor staff and poor management and cleanliness

Yes, everything was excellent

Counter was dirty

Ice machine didn’t work.

The shower and sink water were not hot.

Easy to get to from the 10 and close enough for spring training games.

Not a safe area of town, especially traveling with children. No breakfast offerings and graffiti in elevator. The staff seemed friendly. Got in after 1am after our flights were delayed. Chose to find a different hotel in a safer area the next day. Solo mom travels by with my two daughters, I felt uneasy with the area. No safety concerns per se in the hotel, just the neighborhood.

Good location..pleasant room..reasonable price

Place is old, no upgrades, rooms old and used, towels old and dirty, shower didn’t work and had to wait till maintenance worker arrived “later” that morning. Manager not available because “she was at races for the day” (according to person that knew her personally checking in)

HORRIBLE SERVICE

The slowest service I’ve ever experienced. Unprofessional staff. Broken amenities and was gaslighted about it. The room smelled like chemicals and bleach and staff acted like they couldn’t smell it even tho it was pungent. The staff was unorganized when I asked for a replacement remote so I could at least watch the TV. Everything was wrapped in plastic baggies which was so odd. I cancelled my stay 10 mins after I saw the state of my room. Just awful.

Worse experience ever the staff guy in glasses is rude and stubborn gave no help at all so my advice to anyone don’t go here save yourself from this fiasco

I’d call this a C-minus property. The check-in was smooth but that was the high point. Moderately clean but worn. The room was ok - two tables and some chairs. Bed was so-so, same with A/C. TV was functioning. Bath had hot water of adequate strength but tub drained very slowly. Oddest of all was no fridge or microwave.

It is a homeless near to the parking lot and its not cameras surveillance there

Staff was great. The room wasn’t as great. As soon as we got into the room, my husband sat on the need of the bed and the other end came up off of the fooor. The usb and most of the outlets didn’t work to charge anything.the mattress

The room smelled horrible like nasty feet the sheets had stains on them and mold in the bathroom

A lot of homeless around the hotel. Kinda of a sketchy Neighborhood.

Homeless tent around the property and no one at the front desk. Place was run down

Was quiet and cool in the heat. This time they gave us a smaller room than reserved with no microwave or refrigerator. Said it was because of our dog, didn’t have that issue the stay a few weeks earlier. Not as pet friendly as anticipated.

The pullout sofa was broken. When i tried to complain about itwhen we checked out their was no o e at the front counter. Just a small box labed

Was great

Yes

Staff was friendly, room was clean and comfortable.

Yes everything was perfect

Was exactly what I was looking for

Elevator is outdated

Toilet did not flush . Bath tub drain was broken . Lights were flickering and room smelled like chlorine. Front desk was rude

Friendly desk staff. Room clean. Lots of hot water.

Being hard asleep in the room and having someone open the door and turn on the light around midnight is not ideal. Clipboard in hand and apologizing that not knowing the room was occupied really didn't make it much better. Few things wrong about that situation

Front desk was nice.

This place is a dump..never again

Where can one begin with such a review. You can go ahead and evict the thought of comfort by its classic definition. Leave the constraints of class and dignity at the door and enjoy the Red Roof Inn Plus+ style of comfort that carries a more relaxed connotation. Red Roof offers more than just a room to lay your crows nest. It offers an unforgettable experience that can be found no where else. Overall I would be doing a disservice to not emphasize how much I recommend this EXPERIENCE to anyone wanting to escape the law or pick up a sickness that allows them to skip work for a number of days. Red Roof Inn Plus is hands down one of the places I've stayed in my life and it's an event so perfect I wouldn't dare ever stay there again to taint my view of an already unforgettable experience.

Bathtub was dirty. Dark prints on the tub.

The room where clean staff was helpful and very courteous

Rude staff very rude a lot of prostitution around

Very dirty rooms. There were two used washclothes hanging on the shower curtain rod when I got the room. There is dust at every corner and 1" from every wall all around the carpet. Damaged refrigerator. Nasty and cheap soap bar that it is just greasy and makes the sink scummy. One of the beds was broken and sagged so much I could not sleep on it. They also bribe people for good reviews in exchange of discounts, so don't believe the 5-star reviews. They asked me to do a good review in order to give me a room with a fridge which I absolutely needed for my dogs food, so I did it. I will never stay here again.

Awesome staff

The room was dirty, the towels were old and stained. The air conditioner did not work properly and would not cool the room. Staff at the desk was able to locate a box fan in an effort to cool the room down. Horrible experience will not stay at a red roof Inn again.

Clean room, comfortable bed, nice room size

The room was decent. The hotel is not in the best area, but my true grievance was the hotel does not have functioning WiFi. You can connect to WiFi, but it does not have internet access. I mentioned this to the front desk who did not resolve it, only agreed that it was an issue.

Good

Bed bugs in bed Staff rude and unfriendly

Staff was really nice, the place was quite comfortable and quiet for me. There is also cable and there are things to watch in tv. Overall solid place to stay

Staff had attitude. Extra fees are dumb. And the room was dated and not very clean. Tv barely worked. No breakfast.

It was a good clean & quiet room.

The staff was courteous. The room was not the best. There was hair on the floor in the bathrooms floor. Stain on the carpet. The .fridge wouldn't cool.

Great staff very helpful

Yes

I always enjoy my stay due to the wonderful staff the cleanliness of the the rooms.

People yelling all the time,no rest at all

Hotel clean and quiet. Very basic hotel, but the pool is a nice added extra.

Oh well what can you do😁😭

Nice spacious n clean rooms. Good security staff. Great hotel

Great staff

Room nelected and staff very unhelpful. Room dirty slumming area of town.

Yes

Bathroom floor dirty. Heater no info visible on temp ect. No continental breakfast.

Room was clean & Quiet

Ok , but no breakfast

There were no towels in the room, when we went downstairs to get some they asled for the dirty towels, told them there was no towels at all. There was no microwave or fridge. There was loud noises above us and beside us.

They have a silly fee for the deposit that does not make sense and is non refundable. It’s so obvious they just want to make more profit from each customer. Rooms were decent, staff was ok, coffee was weak but provided.

Comfy beds, nice staff

I was “upgraded” upon check in from a king bed to a room with 2 bed. They were not queens just full size very uncomfortable. Worst “upgrade” I’ve ever had.

The shower water can only be hot or cold. There is no way to put it in the middle. It's a turn left or turn right knob and stops flowing in between for mixing. The outlet for the sink doesn't work either.

Not the best area, but 24 hour security. Shower didn't work well. I made do. Bed was comfortable enough.

close to freeway and food. Room clean, however no microwave, kinda stingy on towels, no cleaning. Overall for quick stay is fine

Yes saff was very helpfull. No breakfest but coffie

Staff did not greet any of the customers. Cleaning staff were just hanging around in the lobby. No staff welcomed guest they also did not smile. Fan in bathroom wasn’t working. No shower mats in tub. Heating and cop element was not working correctly in the auto position.. elevator was not cleaned smelled horrible.

Watch out for bedbugs….

Very very

Was parking is and safe place

Somethings was wrong with both room, but it got fixed.

It met ans exceeded.our needs

The staff really friendly and i love the hotel

Friendly staff. Secure. Some cosmetic needs but okay. Good lodging for a good price.

Clogged toilet and bad odor!

Plain and simple accommodations, clean room, fast internet, small older TV, but no problems.

Shower amenities

I was not able to check in. I arrived at 1:47am in the morning and was told that I did not have a reservation. And if I wanted to stay there I would have to pay for the room and a deposit. I would not recommend Red Roof as a place to stay to anyone that I. Know. The man at the front desk was not polite, and at that time of morning after traveling was not accommodati, was not willing to assist me with clearing up the issue. Even after I showed him my reservation online.

Yes and it was quite pathetic exp

They charge for support animals which i think is illegal but other than that it is nice.

It is definitely a nice place to stay. It is nice and quiet and clean

Courteous check-in staff. Room was clean, but slightly worn. Some water damage on the wall outside the tub needs to be repaired. Comfortable bed and clean sheets and linens.

Easy parking and location..room clean front desk was ok.. little to no amenities but for a one night stay not bad.. 70 dollar price tag says it all…

Clean.

I would have just slept in my car and saved my 60 bucks Doesn’t Bobby Rahal own part of Redroof inn? SAD! Take our money and deliver that quality horrible

The front desk lady was so rude. I was checking in late at night after leaving adv situation and she made a rude comment that I was talking to fast. I explained I had bad anxiety due to what just happened and apologized. She sighed and rolled her eyes. I asked her why she did that and told her that was rude. She denied it called me a liar and told me to leave. I told her I would have to charge my phone to order another uber she kept on with confrontational statements said I couldn’t charge the phone. I explained that I had to order an uber and I wasn’t going to walk the streets with my child this time a night looking for a place to charge the phone and plugged it into lobby outlet she called security on me. I explained it to security and they were understanding and stood by while I charged it and ordered the uber. Never again will I stay at this hotel or attempt to. I couldn’t believe she acted that way especially in front of my 11 year old son who just wanted a safe place to sleep and was so tired I had to wake him to leave and come there.

Clean rooms but overnight staff took forever to get to the counter at check in.

Comfortably and met my needs

Bath tub was possibly clogged and water drained slow Pillows were flat

Clean room ,good attentive people

Our stay was horrible. The rooms are in terrible condition and there was roaches. Do not recommend anybody to stay at this hotel.

Horrible staff. Not to mention they steal 3 Dlls per day off your deposit

The front desk staff is extremely slow. There’s a difference in taking your time with each guest to deliver customer service but having the next guest in line wait 30 minutes to check in should be illegal.

Room was spotless and staff was very friendly!

Good hotel

Overall is good.

Excellent

Room is good.

Didn’t like that I got a $75 deposit and didn’t receive it back I thought my online payment was everything included

Staff was friendly and helpful the rooms are very clean and up to date the area is not the greatest but they have security and we felt pretty safe

The staff was awesome

homeless area.

Smell a dog

Excellent

Property was safe as always. Always clean and very quiet. Price is a great deal for a great room.

?

room wasn't the premium room I paid for I reserved a king bedroom premium and ended up with two twin size beds it wasn't worth my trouble to end up with some thing especially when I didn't get what I paid for

The room itself was satisfactory; however, I arrived at 4 a.m. and requested a late checkout, which was unfortunately denied by the front desk staff. I had hoped for a bit more flexibility and understanding given my very late arrival. Instead, I was offered only an additional hour for a fee of $25. Overall, this was a disappointing experience.

Safe

The staff and Front Desk was really nice at this property. The property is clean and the room was OK and smoke free. The area surrounding area is not very nice and right up against the freeway and in industrial area.

All good

All good

Clean

Was very clean and new, very nice

The surrounding area is very unsafe. The male Night Shift attendant was very nice. But the manager was rude. She was very ugly and rude. The electricity went off in our room on one side of the wall. We could not watch TV. They offered a room for us that night and I told him we have too much stuff to move and I was tired after working at 12 hour shift and they said they can move me in the morning and in the morning when I wanted to move, she was rude and put me out and told me I should’ve switched rooms that night. Yes she did reimburse me for the other night I paid but for her to kick me out like that was unacceptable. As a travel nurse, I’ve never had that happen to me and all the hotels that I’ve traveled in five years. This was very unacceptable.

It’s was fine to stay one night.

The pricing and hotel were decent. I would just complain about the cleanliness as my room had dirty old towels hanging in the shower curtain from the previous guest.

It was actually a good comfortable stay

Clean rooms, quiet and great staff.

room was clean staff was helpful

All was good.

Todo estuvo bien

It was amazing, room was super clean,

Room wasn't clean. The bedspreads were stained and there was some sort of splatter on the bathroom wall, possibly blood. Also, they advertise that breakfast is included; however I would not consider a coffee and tea thermos

Luis and the ENTIRE staff are beyond excellent! The only thing I can say is that this is my home away from home!

Front desk was 5 stars!!!

The front desk was the only positive at this place. Our room had stains on the blanket, 217. Holes in the walls, hair on the shower walls and bathroom floor. Check out wasn’t until 11 but for some reason staff decided to pound on our door at 10. Are you joking!?! This place is not w

It smelled old and unclean. The sheets were stiff and ended up sleeping in my car because the bed felt like it had bugs or fleas or something. Very displeased

Room was clean and very large, older property but in great condition. Perfect for what I needed at a reasonable price, no tub stopper, but I improvised, and the only big issue was that the heat did not get the room as warm as I wanted.

Bathroom side panels coming off walls. Tub looked bad. Shower was not hot.

Room was great, shower wasn't the best.

Guy at front deck at night time was super nice and helpful room was clean and the night time guy was so nice and helpful

Nice and clean

Location is a little sketchy but overall the stay wasn’t bad.

Staff were nice and room was the best that it could possibly be clean. Water in tub wouldn’t drain.

Staff was nice. Place was clean

Check in was a waiting game, only one employee on duty at check in time.

The staff was great. They offered late check-in and we’re super friendly.

Yes

Front desk is too slow for check in. Almost 49 minutes, whiteout people in the line

The room was not that clean. Overall OK.

Good customer service from the front desk and good dinning options around

Yes clean and employees were very nice and respectful

I would come back again. Staff was very knowledgeable, friendly, and accommodating. Parking was safe, rooms were clean as well as the pool.

Bed was clean. Premium room included a small snack box. Check in process was quick and easy. Hotel is pet friendly but the room did not smell like any animals. I stayed 2 nights on the weekend and seen a few people walk their dogs but there was no barking in the hotel and overall was very quiet which I enjoyed.

Clean. We had car trouble but i called and they were happy wait for us to get there with no problem.

Clean room

Más atención a lredor basura

Not bad

Hotel was ad

Friendly

Goid stay friendly staff

Clean room friendly staff

The shower head in the bathroom is broken and the bathroom had hair on the floor and shower.

For it being $230 for two nights I expected a little more decent of an area at least. Not having a fridge in the room or breakfast either kind of sucked for that price. When Expedia says “what you see is what you pay” it’s not the case. I had to pay an extra $75 for a deposit when I checked in. I gave them an extra star just because it was pretty clean but that’s about the only nice thing to say. When I asked if they offer a later check out the response I got from front desk was “we filled up last night so we are kind of just waiting for everyone to get out.”

The room was clean, no weird smells, the staff was great! We'd definitely came back!

Cuando llegamos se veia un poco sucio, y cuando subimos a la hanitacipn la alfombra gambien, no cuidan mucho los detalles como personal gritando en el, esa fue la primera experiencia, pero siendo justos debo decir que nos gusto el cuarto, si estaba limpio y muy comodo, dormimos bien, aunque en la mañana quisimos agarrar cafe y no tenian se habia acabado, no cuidan los eae tipo de detalles con el cliente como anteriormente lo mencione

Not enough toiletries only one small soap paper roll was empty but there was a new one on top. Coffee maker with no coffee Iron board very dirty A lot of knocking and banging noise and screaming from the next room. Doors at office are filthy elevator disgusting The carpet and floor were filthy the back of the beds are filthy. Front desk at check in were just fooling around while there was a line waiting to check in. We came back from the event and we tried to get extra soap and towels but the wait to even talk to the employee was exhausting we just went up our room and slept couldn't shower because there was only one soap 2 towels for 4 people? You gotta be kidding me ! I've stayed at red roof in and the experience was very different this location just not it you can tell the there was some weird stuff going on there if you have small kids or women do not stay there alone!

The staff was great and friendly. The room was clean and didn’t smell dirty or dusty.

Easy access to the place, check-in was not complicated. Clean room and area around the hotel.

I personally did not see the pool, but my roommates told me it looked getto. I remember seeing two individuals - one sitting near the elevator - and the other sitting outside the back door. They both looked high as a kite.

Adequate for a cheap room

Room was ok run down. Ice machines on 2 floors out of order. Frontdesk employee was great. The area around the hotel is borderline dangerous.

Everything was all good

Overall our stay was very uncomfortable, they need to update these photos on their website it gives false advertisement, the property was scary, homeless people around the property the staff had their children behind the counters, we were on the 3rd floor and someone was smoking marijuana, we will never stay here again, staff was rude, everything is awful, the rooms were not clean, there was broken baseboards in the restroom, very uncomfortable and a very scary place to stay, not safe and not clean, please change your photos on line, you are advertising false information, the property is not that nice nor clean.

Very clean and I enjoy my Stay

Very clean and I enjoy my Stay

Dirty and did not look anything like the pictures had dirty room broken hair dyer and iron

First of all the room are not so bad however towels are really small no soap one single little bit of shampoo no toothpaste, smill of smoke allover the whole way.

Coffee was terrible

It was safe

Excellent

Just perfect. Will stay here again

Everything was wonderful

Staff welcoming. Access good. Parking good.

Easy check in and pet friendly

In the morning, i complained again to the front desk. The manager refused to refund my money as i slept very little. The manager responded via text to the clerk that i let her in and she would have to check the video. Crazy woman didnt enter.

👍 great

The staff very kind the area it’s not good, but I didn’t have a problem

some what safe.

The lady that checked ua in at the front desk was very kind. She was by herself on an extremely busy day handling calls and guests at the same time. She did it with compassion and professionalism.

The hotel itself was located in a very shabby area with homeless people all around it, when getting there we were greeted by the rudest host Luis ever. Could not provide any solutions for us but did issue a refund so thank him for that, ended up staying at La Quinta hotel down the road much cleaner and was so much nicer and even upgraded us to a suite after asking us how our day had gone and we had vented to our host. Never attempting to stay at red roof again.

Not sure if they play good cop bad cop here but checking in the people were pleasant. The one lady actually GUESSED it was my birthday and upgraded my room to a single king. We had 3 rooms. We asked for a noon check out and they said no problem. Until 11am came and the knock on the doors and phone calls to the room saying if we stay til noon we will get charged. That was never said the day before. I quickly got my things together and went downstairs and told them I was out and they should get their $#!+ together. She said it was a new guy working yesterday so you get charged for staying late. I said that was bs to tell us of a charge after the fact. I will be disputing it on my CC bill. Then she said the leader of the group already came down and now it’s ok. Well, what good did that do for me? I’m now rousted from my room things packed in hand and not showered. So F this hotel. If you hate your life , stay here.

Love this place

Great& clean

Convenient location. Property wasn’t expensive and I was comfortable

We appreciated the hired security in the parking lot. When we booked the room, we were unaware of the surrounding neighborhood. It's pretty sketchy! The hotel was great, so don't let that stop you, but just be aware of the area.

Always stay here

Easy dining options within a few miles.

Rooms were clean and sufficient. We had to sleep 4 and sofa bed was horrible, but king was comfortable. Room was near elevator, so some noise.

We had a great experience, the hotel definitely needs a bit of a face lift and a new paint job other than that overall happy with our stay!

Friendly helpful clean

It wasn't bad, just the area around wasn't good

Friendly helpfull very clean

I only stayed saturday xhecked out sunday

Convenient location. Friendly staff.

Everything was good

Booked a reservation through Expedia. Another family member booked there as well through their website. After check in, my family member calls me and tells me they had to cancel their reservation because the room smelled super bad and it just wasn’t very clean. Fortunately, they were able to get a full refund. However, when I called I was told I had to go through Expedia, which I completely understand. Unfortunately for me, they only agreed to give me a partial refund, which was only for the second night. This is completely unacceptable. I understand it was past the cancellation date/time, but I don’t think it’s right that you guys wont give me the full refund as it wasn’t on my part that I had to cancel. You guys need to keep the place clean so things like these don’t happen and be more flexible when things like this happen. Manager Isabel you need to be more understanding on these situations

Stayed in a pet friendly room. Smelled like cat urine. Showers were very dirty, did not shower there. Floors were sticky in certain areas. (Wood floors) The area outside didnt feel particulary safe. There were a few people, (either homless or drug addicts) hanging out by the parking lot. They did have a roaming security that didnt seem too motivated to do laps around the parking lot. If you are just going to sleep and arent caring anything valuable in the car then it doesnt beat the price. Only stayed one night to split a moving trip so was paranoid with the uhaul.

Convenient place to stay. Please keep in mind that it's not a 5 stars hotel, has some issues like the room was not fully clean, but was ok.

The staff and the manager Isabel is wonderful every time I have a doctor's appointment I'll stay here I live in Las Vegas

They need to give my deposit back

Receptionist was very polite and welcoming. Room was clean and comfortable. Wound definitely stay again

Staff was excellent rooms were clean and very comfortable beds very quiet

Todo,front desk muy amable,el cuarto muy limpio

The staff was kool but i got bit from a spider in bed its not their fault

I love my suite enjoy the pool lots of food places around the Hotel. Close to the HWY entrance would come again

It took forever to check in because the staff was more interested in chatting than getting me checked in. One in the room I realized it wasn’t the suite I booked. Had to go back down and argue with them about my reservation. Even after showing them the receipt of my booking a suite, they argued that they didn’t have it in their system as a suite. Thankfully we were eventually able to get the right room. The place is really run down and not a lot of amenities.

I had a nice stay

AC didn’t work properly in my room.

Bathroom pressure very bad , room had a smell. But the front office did have a sign stating rooms are only clean Saturday and Monday’s that explained.

Clean and quiet

Terrible experience. Front desk agents were rude, they said all the showers in entire hotel were broken which is absolutely insane and they should have never been accepting reservations if that was the case. We were too tired & it was too late to find another hotel.

The floor in the vestibule was dirty. I did see cleaning of other areas being done all the time. Microwave and coffee station where cups and lids are kept was dirty.

It is best to be cautious at all times. I felt this hotel was in a safer location and a respite from the heat! Little to no place for pets to walk even though they are pet friendly.

To many homeless crackheads around. Found security guard asleep in coffee room.

Great staff and convenient.

Once I went upstairs to the room I was told to leave and that they will refund my money back

I would rather give my review after I get my refund,I do not like hotels,motels that charge a fee which you pay upfront but they do not refund for up to 10 days.is 2025 and I work a lot with the internet. It does not take that long to get a refund.In the future please let me know in advance of this policy so I could choose another hotel.TY

Mi estadía fue agradable y segura .

The room wasn't to hot because the ac wasn't working

no me gusto que te pidan un deposito forzoso

exelent

The ac was horrible wasn’t cold at all. All night long people were slamming doors.

Needs to improve customer service front desk was not friendly at all. The only reason we booked this hotel was because it was close to the location that we needed to be at.

Awesome and very comfortable, no issues thank you so much for the stay

Would stay here again, staff was very friendly

It seemed the the middle of nowhere but it w

Me la pasé muy bien. Excelente cuarto

care weren’t able to get an early check in due to no clean rooms.. at 2pm

Pool was broken and large amount of homeless people did not feel safe

Very nice

The Hotel was right off the freeway and close to convenience stores.

The person at the front desk seemed rude, but checking in and out was okay.

Horrible place

The staff was nice and helpful. It’s just the area it’s in. Lots of homeless people and bad stuff going on. People walking in and out of the hotel that aren’t staying there (staff reported). It just did not feel safe

Is very close to the state farm stadium.

Stay was good. Even though the first day yhe elevator wasn't working. Front desk was great at telling me about it. Room was nice.

Might be a rule but they asked for ID's mine and my wife's, everyone's ID's she wanted. ( We felt like in the airport) Had to confirm if children also and for them was not necessary, other person not checking us in answered. Any other hotel only my ID is ok.

Great price for a decent room. Slept well, friendly staff.

It was good slept well and enjoyed the area and quietness.

The floor and shower was dirty along with there was blood on the wall near sink all walls could use a good wipe down. Trash up under the sink. And I still haven’t gotten my deposit back I had to pay deposit and pet fee at location was not expecting that had to go deposit more money on my card

Put on 4th floor with no working elevator, no bedding on bed (piled on floor), cold water to shower. Not a good stay.

Elevator was broken. But i was called before check in to inform me ad refund me. But i kept reservation and didn’t mind using to stairs to the 4th floor! Front desk woman was very polite!

Easy check in, they do charge $75 for security deposit.

The Elevators were broken. We were placed on the 4th floor. The entire stairwell (all stairwells) smelled like animal urine. Our room wasn't cleaned, wasn't swept, dirty towels, used soap amd plastic bags onnthe floor. The bed sheets had hair on them and stains. The toilet kept getting clogged. The tv wasnt working, we didnt get all our 80 dollar "deposit" back. We only received 75.

Was there for one night and it was perfect

The hotel location is so convenient. The front desk staff is great, friendly, and helpful.

The elevator broke with no heads up or

I loved it everybody there was so helpful very uplifting

Staff was super kind and helpful. Elevator was broken and there wasn’t much soap inside.

.

Tengo dificultad para caminar y me hubiera gustado un cuarto mas accesible.

Great

The staff are so nice and they all keep the front clean. :) Kudos to staff!

Out dated and horrible experience with the staff that checked me in.

👌

Rude staff and they will look for any excuse to keep your deposit.

Was perfect for our stay.

Booked two rooms for a one night stay at this location. Based on the reviews, I expected that the area might be a little rundown, but many other reviews said the rooms would be clean. I personally would not recommend a stay at this location. When we arrived, the building was very rundown on the inside. It feels very much like an old apartment building instead of a hotel. The front office staff was very friendly and helpful when I had to request a switch for my parents’ room. I had booked an accessible room for my parents because of their health conditions. Unfortunately, that room was not clean. There was mud on the floor and what appeared to be a noticeable amount of blood on the wall in the bathroom. When we reported this, housekeeping denied it was blood and did not offer to clean it up. The front office staff switched the room, but there were no other accessible rooms available. My parents ended up just having to deal with trying to navigate a room without the added helps. Good price, friendly staff, but I would not consider this a clean or updated facility. I would not stay again.

Hailey was helpful and friendly.

The staff was friendly but the tvs are very outdated and they didn’t handle the situation in a way to actually help. Also the toilet keeps running and is noisy. Good budget stay! but I won’t be back.

The were a good cheap place to stay!

The shower wouldn’t shut off in the morning after we took the shower. We could hear everything happening around us. Our key stopped working in the second day. And the property is not safe at all. The hallways never got vacuumed which I didn’t mind as much. The li

House keeping needs to do a better job. You can tell where they rushed through it whenever they cleaned it last. There was some damages to walls like chipped paint. Floor all scratched up,.over all it was ok

Clean..lots of food within walking distance

They need more workers we had to change bedding ourselves bathroom had a foul order sink did not drain well but on the other hand it was a pleasent stay

Old crappy hotel. Hidden costs. Gross location

Our stay was great. I was in town to graduate from college and had my family with me; my kids and mom. We were able to easily check in and even ask for extra towels. The hotel is located in a great place where we were able to have access to all the food places and shopping places. It was even easier to check out. Overall it was a great stay.

Would never stay again.

Not friendly. Not organized. After paying with Expedia. Was charged another $85. Than another $75 which my credit card is returning.

Convenient. Friendly

Reception staff was professional

Nice rooms, but unnecessary knocking at room, from staff at 3 in the morning

They put me across from the laundry, so in the morning it was very noisy. I will never stay there again!

Do not like the deposit plus added fres of 3.85$

A/C unit very noise more than the usual we let the staff knows and I ask to change a room we never heard back from them to noise big party on the room next to us . Definitely I will never going back again.

Was woken up at 2am to be told my the hotel manager we had to leave before 11am . When asked what the reason for . The suspected we where smoking vapes pens in the rooms. ABSOLUTELY NO ONE IN THE ROOM SMOKES. She said she had a smoke detector that told her other wise and she needed us out at 11am . Tried talking to. Them to explain this was a mistake . But all I was told the manager was not available . We had booked for 2 day and was told the security deposit and a 200$ charge was charge to my bank card for smoking in the room . We never ever smoked anything ! We lost one night stay as well which is not going to be recharged as well . Horrible experience.

Staff are incredible and it's cheap

They're very clean respectful people that work there they take care of their guests and the work is there are very funny I have had a great time there