Marriott Phoenix Airport

The room was okay. Check in/out was easy. Door lock was not easy to access. You suppose to pull a little bit. So instructions not clear. Delayed with serving at patio. Was dusty and dirty. Server took so long. Too noisy due to freeway was very close. Didn't realize that.

Superb

I really like the shower. It was big and spacious.

We enjoyed our one night here before our trip to NY

Clean room but sheets felt slightly like sandpaper.

Black sludge coming out of bathroom sink drain. It Filled the sink. Notified staff. Never heard back

Rooms are not updated for the price they are charging.

Located approximately 10 minutes from Phoenix’s Sky Harbor Airport; they offer a free 24 hour shuttle. Restaurant on site offers a breakfast buffet or menu option 3 elevators minimize your wait time to get to your room. Rooms are spacious, quiet, and comfortable. Plenty of parking available. Located near one of the main highways, makes getting around town easy. We will stay here again.

Clean room and courteous staff. The bed was terribly uncomfortable and pillows were flat. Areas of the hotel had a mildewed smell.

El colchon estaba viejo y aguado

Excellent staff. However, we went to have lunch at the restaurant and the bartender was also the waiter. He was less than enthused to be waiting on us and as a result we waited a long time, never even got drinks, and finally just left. Very disappointing but everything else was excellent.

Excellent hotel. Staff is super friendly- great place to stay for early travel

It was so clean and everything was so easy

All very good. Evening dinner service was. A little understaffed

Good facilities, well managed. Spaces were clean and inviting. Pool was a nice place to hang for an hour. The restaurant service was good but the options were limited.

Shower pipes rattled all night! Everything else was excellent but did not sleep much because of the pipes clanking.

I didn’t eat breakfast

Wonderful stay! Thank you for the shuttle and friendly staff! Safe room too ❤️

The room was excellent, the staff was very friendly, and the place was wonderful to spend time in. Thank you Marriott

Clean

Great hotel. Rooms are nice and comfy. The restaurant on site is fabulous

Nice rooms

yes

yes

It was fine, nothing special. Got us to the airport and it was quiet and pretty comfortable.

It was fine, nothing special. Got us to the airport and it was quiet and pretty comfortable.

Nice stay, rooms and property is good

Nice stay, rooms and property is good

This was my first time in Phoenix and I chose this place because it was close to the airport and more affordable compared to other hotels nearby. It was in a very safe area and I felt very safe as a solo female traveler staying two nights. There was hardly any noise at night and no sketchy people in sight like many other hotels I’ve stayed at. My room was spotless and staff even left more towels and water bottles at my door. The hotel also has an airport shuttle that runs every 30 minutes and dropped me back at the airport at 5am in time for my 6am flight, however it doesn’t run continuously when picking people up at the airport so I had to request it upon landing in Phoenix, which wasn’t a big deal at all. Overall, my experience was beyond amazing, and this will definitely be my to go spot if I ever visit Phoenix again.

This was my first time in Phoenix and I chose this place because it was close to the airport and more affordable compared to other hotels nearby. It was in a very safe area and I felt very safe as a solo female traveler staying two nights. There was hardly any noise at night and no sketchy people in sight like many other hotels I’ve stayed at. My room was spotless and staff even left more towels and water bottles at my door. The hotel also has an airport shuttle that runs every 30 minutes and dropped me back at the airport at 5am in time for my 6am flight, however it doesn’t run continuously when picking people up at the airport so I had to request it upon landing in Phoenix, which wasn’t a big deal at all. Overall, my experience was beyond amazing, and this will definitely be my to go spot if I ever visit Phoenix again.

Spacious and quiet room. One day supply of water bottles and coffee bags.

Spacious and quiet room. One day supply of water bottles and coffee bags.

It was nice and the staff were very polite and friendly

It was nice and the staff were very polite and friendly

Excellent staff

Excellent staff

Spotless

Spotless

I never stayed at this hotel and got charged for it would like full refund of $236.31 I was never there at all

I never stayed at this hotel and got charged for it would like full refund of $236.31 I was never there at all

Great location and the complimentary airport shuttle was a big plus. The staff was very kind and helpful and loved the room service option after a busy day. Enjoyed the room’s view of the planes taking off. Would stay here again.

Great location and the complimentary airport shuttle was a big plus. The staff was very kind and helpful and loved the room service option after a busy day. Enjoyed the room’s view of the planes taking off. Would stay here again.

Great ac

Great ac

Room was clean and comfortable

Room was clean and comfortable

Yea even the ac is top notch

Yea even the ac is top notch

Shuttle to the airport. Provided us personal items we needed since our bags were not with us due to a flight delay. Comfortable and extremely clean and nice. (you get what you pay for since the price is on the high side.)

Shuttle to the airport. Provided us personal items we needed since our bags were not with us due to a flight delay. Comfortable and extremely clean and nice. (you get what you pay for since the price is on the high side.)

This hotel is very luxurious, the no microwave in the room was disappointing. Breakfast was not included. Over all very nice. The bed and lines were top notch.

This hotel is very luxurious, the no microwave in the room was disappointing. Breakfast was not included. Over all very nice. The bed and lines were top notch.

The room was spotless and well equipped plus an amazing view of Camelback

The room was spotless and well equipped plus an amazing view of Camelback

Clean toom

Clean toom

Staff was courteous and beds were super comfy.

Staff was courteous and beds were super comfy.

Very good

Very good

Staff has been very helpful throughout stay and offered upgrades where possible when accommodation changes needed to be made.

Staff has been very helpful throughout stay and offered upgrades where possible when accommodation changes needed to be made.

Breakfast wasn't good do to pricing, no vegetarian options

Breakfast wasn't good do to pricing, no vegetarian options

The food was great. the bartender was super friendly. and the atmosphere was warm. the cleaning person was helpful when I asked for a couple more items. and having the shuttle included for the airport was very appreciated. towels were like sandpaper. the cleaning person made so much noise letting the toilet seats or covers slam closed so early. the false fire alarm at 6:30 am the morning after our arrival was certainly not something we appreciated and no one ever announced it was a false alarm before we reached the lobby via the stairs. we were disappointed when we returned from the football game that the kitchen and bar were closed down at 11:15pm

The food was great. the bartender was super friendly. and the atmosphere was warm. the cleaning person was helpful when I asked for a couple more items. and having the shuttle included for the airport was very appreciated. towels were like sandpaper. the cleaning person made so much noise letting the toilet seats or covers slam closed so early. the false fire alarm at 6:30 am the morning after our arrival was certainly not something we appreciated and no one ever announced it was a false alarm before we reached the lobby via the stairs. we were disappointed when we returned from the football game that the kitchen and bar were closed down at 11:15pm

Liked the hotel

Liked the hotel

Clean room. Close to airport. 15 minute Uber ride to downtown.

Clean room. Close to airport. 15 minute Uber ride to downtown.

Clean room and friendly staff, especially the waiters in their cafeteria.

Clean room and friendly staff, especially the waiters in their cafeteria.

Great Hotel

Great Hotel

The room was very cleaned the staff was very attentive being that we got in around 3:00 am from our delayed flight.

The room was very cleaned the staff was very attentive being that we got in around 3:00 am from our delayed flight.

, Restaurant expensive

Clean, comfortable, nice size room, good food, quiet , Restaurant expensive

Great hotel close to airport. Staff is always helpful.

Great hotel close to airport. Staff is always helpful.

Bar menu ok, Rueben sandwich very greasy, tortilla soup very good. Server, Jimmy, excellent. Rooms, basic, no robes, no free wifi Shuttle drivers very professional. Some vans have no identification on them, so difficult to spot at airport. Only show up if called for, don’t use Ai suggested phone number,only call the Marriot directly.

Bar menu ok, Rueben sandwich very greasy, tortilla soup very good. Server, Jimmy, excellent. Rooms, basic, no robes, no free wifi Shuttle drivers very professional. Some vans have no identification on them, so difficult to spot at airport. Only show up if called for, don’t use Ai suggested phone number,only call the Marriot directly.

I hope the management will take this feedback seriously and consider additional training to improve customer service and guest experience.

I hope the management will take this feedback seriously and consider additional training to improve customer service and guest experience.

The staff was beyond amazing! They helped upgrade me to a better room and took the time to explain everything for my stay. They were so welcoming

The staff was beyond amazing! They helped upgrade me to a better room and took the time to explain everything for my stay. They were so welcoming

Everything about our stay was amazing! Friendly staff, beautiful hotel and clean room.

Everything about our stay was amazing! Friendly staff, beautiful hotel and clean room.

I gave average because the room was clean. The staff was rude. They would not let us unload our luggage by the front door. They had us move and we had to walk all the way across the parking lot with out luggage. My husband is older and had a hard time walking that far with the luggage.

I gave average because the room was clean. The staff was rude. They would not let us unload our luggage by the front door. They had us move and we had to walk all the way across the parking lot with out luggage. My husband is older and had a hard time walking that far with the luggage.

Always overs great service and excellent place to stay

Always overs great service and excellent place to stay

Great food and staff ⭐️⭐️⭐️⭐️⭐️

Great food and staff ⭐️⭐️⭐️⭐️⭐️

The room was spotless and every staff member shuttle drivers. Front desk. Bartender. Was genuinely amazing. Really good stay.

The room was spotless and every staff member shuttle drivers. Front desk. Bartender. Was genuinely amazing. Really good stay.

They did not have breakfast there that was a bummer and a duty booty

They did not have breakfast there that was a bummer and a duty booty

Food was decent, room clesn

Food was decent, room clesn

I did feel the lobby smelled a bit moldy, but I didn't hang out there. The hotel was beautifully decorated for Christmas. It was classic and I enjoyed it.

I did feel the lobby smelled a bit moldy, but I didn't hang out there. The hotel was beautifully decorated for Christmas. It was classic and I enjoyed it.

Great service had to have a roll away bed for teenage daughter they got the bed very fast and were extremely friendly. Fun to watch the planes come in.

Great service had to have a roll away bed for teenage daughter they got the bed very fast and were extremely friendly. Fun to watch the planes come in.

Rooms were very clean. The staff was nice. I enjoyed my stay.

Rooms were very clean. The staff was nice. I enjoyed my stay.

👍

👍

Everything was good and went well

Everything was good and went well

The room was in fine condition and the view was of Camelback Mountain, which we loved. However, the lights were in weird places. I didn’t know how to raise or lower the temperature and I needed a nightlight in the bathroom.

The room was in fine condition and the view was of Camelback Mountain, which we loved. However, the lights were in weird places. I didn’t know how to raise or lower the temperature and I needed a nightlight in the bathroom.

Comfy and clean

Comfy and clean

Great location, clean rooms and comfy beds!!

Great location, clean rooms and comfy beds!!

Superb

Yes

Yes

Exceptional

Good menu.

Good menu.

Very good

Decent

Decent

The airport shuttle was very late and we were sent to mult

The airport shuttle was very late and we were sent to mult

Clean room, polite staff, everything was great

Clean room, polite staff, everything was great

Bed very comfy Very expensive for outdate room and to book meeting room was unbelievable price I ended up leaving to book in crowne plaza for half price . Plus to pay for wifi in room in ridiculous

Bed very comfy Very expensive for outdate room and to book meeting room was unbelievable price I ended up leaving to book in crowne plaza for half price . Plus to pay for wifi in room in ridiculous

I had to pay twice for my room, one was an electronic charge to a master cad and the other one was at the front desk with a direct payment (american express) I need a refund for the master card charge.

I had to pay twice for my room, one was an electronic charge to a master cad and the other one was at the front desk with a direct payment (american express) I need a refund for the master card charge.

one charge was made to a master card and the second payment which it mas made at the front desk was with an american express. I need a refound for the master card, that charge was made early morning on 11/07 and we were not even at the hotel.

one charge was made to a master card and the second payment which it mas made at the front desk was with an american express. I need a refound for the master card, that charge was made early morning on 11/07 and we were not even at the hotel.

Staff was extremely friendly, clean rooms, comfortable beds, and shuttle service was top notch!!

Staff was extremely friendly, clean rooms, comfortable beds, and shuttle service was top notch!!

Very nice room and a wonderful staff.

Very nice room and a wonderful staff.

Clean room and good staff

Clean room and good staff

Very clean room and great staff!

Very clean room and great staff!

Great hotel close to Sky Harbor. We always stay here when we are flying out of Phoenix.

Great hotel close to Sky Harbor. We always stay here when we are flying out of Phoenix.

Great option near the airport for a quick stay at the City.

Great option near the airport for a quick stay at the City.

Exceptional

He was a very polite and respectful gentleman

He was a very polite and respectful gentleman

Also breakfast should be open at 5;00 for business people.

Also breakfast should be open at 5;00 for business people.

From Desk Thomas was very caring. All staff were polite .

From Desk Thomas was very caring. All staff were polite .

Great hotel near the airport. Very quiet and clean.

Great hotel near the airport. Very quiet and clean.

the rooms were so clean.

the rooms were so clean.

Wonderful and clean. Very close to the airport.

Wonderful and clean. Very close to the airport.

Good dinner, friendly staff

Good dinner, friendly staff

We arrived around 1pm and check in was supposed to be 3pm but they gave us a room right away. We also had some food at the bar that night which was good and the staff were lovely. Parking was easy.

We arrived around 1pm and check in was supposed to be 3pm but they gave us a room right away. We also had some food at the bar that night which was good and the staff were lovely. Parking was easy.

Nice staff, very helpful, friendly, loved airport shuttle and had a nice dinner at the bar.

Nice staff, very helpful, friendly, loved airport shuttle and had a nice dinner at the bar.

Clean bathroom showers and bedding. I will be back whenever in Phoenix, AZ

Clean bathroom showers and bedding. I will be back whenever in Phoenix, AZ

I was not able to find the hotel shuttle from the airport and had to pay for a taxi

I was not able to find the hotel shuttle from the airport and had to pay for a taxi

You have to pay extra for WiFi and parking your car. Again- you have to pay extra to PARK YOUR CAR. Can’t speak to the breakfast, we didn’t eat. Don’t get a drink unless you’re prepared - 2 mid shelf bourbons, an Angry Orchard Cider and a tap beer was $86.

You have to pay extra for WiFi and parking your car. Again- you have to pay extra to PARK YOUR CAR. Can’t speak to the breakfast, we didn’t eat. Don’t get a drink unless you’re prepared - 2 mid shelf bourbons, an Angry Orchard Cider and a tap beer was $86.

Friendly Staff

Friendly Staff

Roseanna was awesome. Friendly and service oriented

Roseanna was awesome. Friendly and service oriented

Has a really nice restaurant and bar downstairs. Pretty hotel. Comfortable rooms. Convenient location. Would stay again.

Has a really nice restaurant and bar downstairs. Pretty hotel. Comfortable rooms. Convenient location. Would stay again.

Generally ok

Generally ok

No issues! Room was standard and staff was nice.

No issues! Room was standard and staff was nice.

Charges for WIFI even when I have membership. When check in, never ask me for membership and blame not linked membership for WiFi charges. Also not responsive to calls.

Charges for WIFI even when I have membership. When check in, never ask me for membership and blame not linked membership for WiFi charges. Also not responsive to calls.

Clean, comfortable, safe for a solo traveler, friendly staff.

Clean, comfortable, safe for a solo traveler, friendly staff.

Clean and comfy The manager on duty of friday september 26th 2025 is an unapologetic and shameless liar. She kept me waiting at the airport for more than 2hrs (8:45pm to 11pm). She lied that the driver was stuck in traffic every time i called. Hotel is a 6 minutes drive from the airport. i finally took an uber to the hotel. She was unapologetic nor empathetical. She made my whole experience a nightmare.

Clean and comfy The manager on duty of friday september 26th 2025 is an unapologetic and shameless liar. She kept me waiting at the airport for more than 2hrs (8:45pm to 11pm). She lied that the driver was stuck in traffic every time i called. Hotel is a 6 minutes drive from the airport. i finally took an uber to the hotel. She was unapologetic nor empathetical. She made my whole experience a nightmare.

Clean

Clean

Great staff. Very friendly and professional

Great staff. Very friendly and professional

Nice tv, comfortable beds, spacious bathroom.

Nice tv, comfortable beds, spacious bathroom.

Hotel was clean. We used the hotel to basically only sleep since it was for business. We had accidentally booked the wrong Sunday to Monday and the hotel refused to refund our money. So I paid an additional $300 for a room I didn’t even use. Because of that we will not be using for work again, and I would not recommend.

Hotel was clean. We used the hotel to basically only sleep since it was for business. We had accidentally booked the wrong Sunday to Monday and the hotel refused to refund our money. So I paid an additional $300 for a room I didn’t even use. Because of that we will not be using for work again, and I would not recommend.

Clean room, friendly and convenient, close to the airport

Clean room, friendly and convenient, close to the airport

Didn’t have balcony as requested

Didn’t have balcony as requested

Wonderful, clean, updated, convenient location.

Wonderful, clean, updated, convenient location.

was large Pot Holes would make Property look much more Finished and Nice . Thank You

This was an excellent property

Very good

Our favorite place to stay in Phoenix. Friendly staff, very comfortable beds, close to Phoenix airport.

Great hotel for the price and lovation

Very nice and peaceful hotel

Awesome stay here! It’s 5 mins. Away from the airport so good for those who are catching flights.

Nothing fancy. Regular hotel near airport. Breakfast is not included for the cost of staying.

Shuttle service to airport Friendly and helpful staff

Shuttle service to airport Friendly and helpful staff

Flight was cancelled with American Airlines like always. Marriott was very easy, convenient, comfortable and also had delicious food

Great staff, clean, and updated rooms. The led in the rooms is a fantastic look.

All the stuff were great. From check-in to courtesy shuttle.

Very convenient and allows airport parking.

While the area around airports is never the most exciting, once inside the hotel, everything exceeded my expectations! The staff was absolutely amazing—friendly, attentive, and truly went above and beyond. I was so impressed with their level of service. The property was spotless and well-organized, and my room was perfect. It was quiet and peaceful—I didn’t hear a sound all night and slept like a baby. I’ll definitely be coming back!

Lots of issues between hotel and Booking.com. Now there are random charges on our card that we have to make another call about. Would not stay here again.

Lots of issues between hotel and Booking.com. Now there are random charges on our card that we have to make another call about. Would not stay here again.

Relaxing while at a business conference worked out perfectly

We love this hotel for airport trips - parking isn't a hassle, and it's always clean and bright and welcoming.

Good

Needed a quiet room and great bed for layover. Shuttle service drivers are excellent. Swift pickup at night and early morning return to airport was wonderful.

This hotel is old so old that it still has popcorn ceiling. We didn’t even want to use the bathr

Great customer service

The staff was very friendly and the room was very nice and spacious

Would stay again.

Perfect place for a short stay passing through Phoenix. Beautiful room, friendly staff plus property is in a convenient location.

no

This is my go-to property whenever I find myself in the area. The services is amazing. Facilities are clean. This property is self parking but I haven't had any issue with this. Area is safe. Will 100% recommend staying here.

Was very nice

Checked in late and was greeted by great service

Everything was clean i had a great one night stay

Super clean and friendly

very clean and close to airport

The staff was very pleasant and accommodating. The room was clean and quiet. We will stay here again

Great!!

Room very clean and comfortable. Our Breakfast waiter was awesome. He was very attentive and super nice. The breakfast food was delicious. Front desk staff was nice. We enjoyed the pool and fitness room. Overall our stay was wonderful. We would come back here.

Very convenient and clean hotel. Shuttle bus runs every 30 minutes

Very nice stay. No issues. Friendly staff.

Terrible uncomfortable bed and pillows

Excellent. Comfortable. Clean.

Convenient and efficient shuttle service to the airport. Parking for up to 7 days is complementary with a one night stay. There is an in-house restaurant that is quite good. The facility including rooms was clean and hospitable.

With my severe allergies, i appreciate the "no pet" policy. The hotel and staff beat all expections, which made a very nice stay. Thank you 😊

Had a great stay!

Made our honeymoon special!

Excellent service and comfortable stay.

Very beautiful hotel. Clean and comfortable

“Making your trip wonderful has been our legacy for more than 65 years. During your stay, we invite you to connect and unwind in our sophisticated yet comfortable Greatroom. Meet friends or fellow travelers for a drink, or gather with family over our finely prepared selection of food and beverages.”

Everything was great outside of the maids trying to enter my room without cause or permission. Luckily our service animal scared them off. They definitely need to check who they hire.

...

It was beautiful. The room was great, very clean and comfortable.

I like the vibe.

This was our 2nd stay at the Marriott this month for different events. I will definitely return on our next trip.

I didn't like that i had to pay $26 plus tip for breakfast

This place is great. The little extras like pillow spray and complimentary waters make all the difference.

This was by far the BEST Marriott we have stayed at, in Phoenix! Very friendly, extremely quiet, and close to everything. My husband flew in from a busuness trip and they picked him up so I didn't have to battle the traffic.

Great location, close from a

Nice front desk people. Had an excellent night’s sleep

Walls are extremely thin, can hear neighbors talking and/or hair blower sounds

24 hour shuttle to the airport. Lots of airline staff were present.

Close to airport

Room service was delicious, staff was friendly and professional, and the room was very comfortable. I will definitely stay again.

Such a beautiful place with excellent employees

Convenient by tourist attractions.

Dark, dingy and smelly room

Staff was awesome. The restaurant menu was well beyond our expectations.

Beautiful property great service, very clean, and great location.

Okay

Amazing. The lady in front desk recommended a wonderful restaurant to us. It is on quiet area.

We always love the Marriott hotels. And the stay was up to expectations.

Had a great time !!

The beds were comfy and clean. We enjoyed the view from the room. The hotel had a very strong odor of bleach, especially the room. The staff wasn't very friendly. We sat outside for dinner at the firepit area and nobody came to get our order even though a waitress acknowledge us when we sat down. I ordered a specialty drink from the cocktail menu and got a basic gin and tonic rather than the special one listed on the menu, but was charged for the specialty one. It was very disappointing. We also noticed a lot of feral cats running around outside.

Very underpar for the price.

Very solid property for business travel.

Nothing

Less than 10 minutes from Sky Harbor Airport, ideal location. Several dining options nearby (wished hotel restaurant opened at 4 for early bite before early flight. Gas station within a few blocks too. Will return and definitely recommend. Only negative, no valet parking, or luggage carts.

Everything about our stay at the Marriott hotel was excellent.

Quick painless check in

Nice quiet place friendly staff . Enjoyed my stay . Sunrise was beautiful!!

Was a really nice place to stay and airport shuttle was very convenient

Great checkin. Really appreciated being able to charge our EV without any hassle.

Wonderful property.

Stayed before flight and was convenient location

Convenient to airport yet quiet and comfortable

Great place to get a bite to eat and quick sleep before heading out next morning early. Shuttle was excellent as well.

Great value

Great service, from front desk staff to shuttle drivers. Rooms are clean and roomy. Airport shuttle service is great

.

Okay but not worth the money.

Otherwise exceptional.

It was ok. It was also expensive for a bed and shower.

Nice

Great hotel very close to airport.

Good

Property is okay for a night or so like we stayed can’t see myself staying here longer. Not the best area

Nicelyaintained and easy to navigate

Last minute booking. Super helpful with transportation- check in- recommendations. So kind. Definitely will go back!

Very nice, clean room. Great food, friendly staff. Helpful and professional. Would recommend without reservation.

Staff is friendly and helpful

Very good

oatmeal a bit expensive.

Staff were friendly and welcoming, shuttle transportation was nice. It was clean, the pool was nice. I had to keep getting keys made because my door wouldn’t open then I realized it’s not the keys it’s the door. Having to swipe the key 10x just for it to open was annoying. Maybe the door battery was going dead. The bed was too low for my liking and the toilet flush was so loud.

Terrible bartender

Very good

Convenience access to airport with shuttle service Hallways and room smelled of mildew. It was awful.