Holiday Inn Express & Suites Phoenix Midtown by IHG

Convenient to town , clean rooms , cinnamon rolls are 💣

Exceptional

The rooms were clean big a lot of space The pool I wasn’t too satisfied with it no jacuzzi

The hotel being new and the convenience of the location. Pillows were too high.

The plumbing turned off mid stay. Had to switch rooms. Then, the new room's shower door would not close. Had to hold the door during shower use. Had to switch rooms a second time. A little stressful moving from room to room. Staff was nice. Breakfast was good.

Hotel was very clean and spacious. Complimentary breakfast with hot items was good. 5:00 am breakfast start time is great for early risers. Front hotel parking was not abundant but there is also an additional rear parking structure with overnight security. Price of stay was also very reasonable.

The man at the front desk was very accommodating. He cleaned our bathroom and brought extra towels if the water reappeared. Also made us feel safe and welcome. The bathroom floor was soaked with water. We had to stay in that room because the hotel was sold out. It was unsettling and gross.

Clean

The room was clean and updated. Liked that all bathroom stuff was included. The breakfast was good too and started at 5:30am on weekdays. There was parking structure we could use. The room was slightly small but considering it was in midtown was decent.

Very good

The bed and pillows and the breakfast The attitude of the man at the front desk. I also didn't like the fact that my room had no internet and I reported it every day for 5 days and the guy at the counter kept telling me to reset the TV and nothing changed. Every single day they told me they would send someone to my room and nothing changed. Then I spoke to the actual hotel manager and she refunded me half of my stay so she did make up for the loss of not having Internet or not being able to do any of my work on my laptop. And when I told her about it her manager under her starts arguing with me and then calls me a liar. I was furious at that point. If he works there and I come back to return, I will not be staying at that hotel. He is a horrible customer service representative for this hotel. He was rude and disrespectful and he did not accommodate whatsoever.

I am booked 2 room 1 don't have hot water

Clean, spacious room, parking on site, very nice breakfast Our room was close to the elevator so it was a bit noisy

I loved the counter space and open floor plan. Comfortable and amazing view. The TVs were not working properly (couldn’t stream). The bathroom was very small. The lamp in our room was out. Long walk from the parking garage.

-24hr fitness room -Clean hotel -comfortable bed -Room had funny smell. - Bathroom needed cleaning - Pancake machine was down during breakfast

To hotels.com, the accessible rooms only available with 1 king bed. At booking I was able to select 2 queens with upgrade option and we could not get an accessible room. We managed with purchase of accessibility devices.

The location was good for my medical testing. The accomodations were not up to the same standards as other Holiday Inns we have stayed at. The beds were not as comfortable, the area of the hotel we were given was facing the road ( requested a quiet area) with alot of very loud traffic all night. The room was quite smaller. No places to eat in the immediate area and the check in person, although cordial, was not very interested in giving us details of available places to eat. Glad we only had to stay one night.

Superb

Exceptional

Mattress, pillows & linens were great.

And what an great breakfast....wow. And the coffee maker is avail all day. I will always stay there, so conveniently located.

Exceptional

Room and bathroom updated and clean. Good space for luggage and to move around in. Breakfast was a hit

Exceptional

Exceptional

Good value, good breakfast selection, central location, good spacious and comfortable rooms. Bathroom had sketchy cleaning, had hair and discarded papers on floor at check in

Breakfast Parking and bed

Nothing Was ok

Very good

Nothing Was ok

New and clean . Coffee.

Clean. Close to public transportation. Decent hot breakfast. Lobby was hot.

New and clean . Coffee.

Clean. Close to public transportation. Decent hot breakfast. Lobby was hot.

Comfortable stay , would come back

Comfortable stay , would come...

Exceptional

Very good

Highly recommended definitely we will booked again

Good

Clean property

Clean room . Night staff (4 pm) was very accomadatinf and friendly. Morning staff was not so much. But property was nice

Superb

Friendliness. Room close to my hosp appt

Friendliness. Room close to my hosp appt

How modern the interior was The parking around the corner

How modern the interior was The parking around the corner

Superb

It was a very convenient location for GCU. Breakfast was good.

Room was clean, staff was friendly, breakfast was a 10+ but the air conditioning in the room was awful. It was so loud that I didn’t get a full night sleep.

Superb

The service was excellent and the breakfast was outstanding. The room was very clean and provided all the comforts of home. I especially appreciate the fact that no one can go up the elevator unless they have a room key. It provided a little more sense of safety. We were told that we had to request housekeeping the day before if we wanted our room clean. We requested cleaning on Friday but the room was not cleaned.

Very good

The service was excellent and the breakfast was outstanding. The room was very clean and provided all the comforts of home. I especially appreciate the fact that no one can go up the elevator unless they have a room key. It provided a little more sense of safety. We were told that we had to request housekeeping the day before if we wanted our room clean. We requested cleaning on Friday but the room was not cleaned.

Best hotel breakfast I ever had!

Clean None

Superb

Smells good & clean Inadequate parking, offsite parking at your own risk

Clean None

The place was clean, noise free and comfortable None

Smells good & clean Inadequate parking, offsite parking at your own risk

The place was clean, noise free and comfortable None

Was not a big fan of the area and the parking garage. Parking garage is not connected to the hotel.

No breakfast! Showed up ar 8 am and nothing but toast and cereal. Empty food bins! Had to go to breakfast. Will not go back!

Rooms were nice. Parking was unsafe . Breakfast was horrible. They didn’t have several items or the machines weren’t working. The stuff they did have were not being replenished.

Front desk was really rude, no apple pay option to check in

Excellent location! Short drive to the airport and a 6 minute walk to a great restaurant. Room was clean and very comfortable. Staff was friendly and helpful. Nothing

Great location

The staff at night checkin were very good and helpful, they assisted with room changes. However, on the day of check out when we went to the parking lot out front to load our vehicle. We noticed someone during the night had hit our car. When we spoke to staff at desk they were extremely unhelpful, stated there were no cameras out front. Additionally, we had a fire alarm early that morning and when we went to evacuate there was an odor of smoke in the hallway. We were told not to worry about it

Did not care for the offsite parking in a sketchy area and having to walk so far after you park your car just get into the hotel. Did not like that. The back door of the hotel was so cheesy. It really wasn’t shutting correctly at all, also there was a lot of trash and debris and clutter around the back door, it literally makes it look like such a rundown piece of property. The STAFF WAS INCREDIBLY NICE!!!! Did not like how “sterile” the whole place was, no art on the walls, no fake plants in the lobby or ANYTHING ANYWHERE. Very depressing!!! My friend said they were all out of yogurts and many breakfast items on days directly following weekends. He always books places that have free breakfasts included, but I prefer eating protein bars.

Clean and comfortable room. Parking

The employees were professional Nd very warm.

Everything was great. The only downside is that the A/C unit is loud but that’s the case for most PCAT units.

Enjoy the stay Friendly staff Great location Would stay again!

We had a few personal issues and the staff was very accommodating! The hotel was very clean and comfortable. We enjoyed the breakfast. It was overall very nice!

The property was very clean as well as the rooms. The beds were super comfy and location was great! No complaints

Clean good parking friendly staff no problems

No hot water

The breakfast room had Fox news on at all times. The night desk staff was great at our arrival but the day staff was less than helpful. Location was great but I can't really recommend.

Location was awesome , room awesome, just an amazing experience That I had to leave

Clean room, staff were great, just what we needed in a room.

Staff was super nice and helpful!

Don’t stay here they aren’t honest about the $100 incidental hold that they take from you. It’s really annoying

Older hotel. Clean and modern. Pool is clean and well kept, plan and basic. Parking is poor. Central location.

Parking was easy and as long as the security guard was there, I felt it was safe. Breakfast was very good and fresh.

No ventilation in the roon unless the A/C is running. No ventilation in the bathroom.

Water pressure is low but other than that it was good Front staff are very nice and greeting

The air condition would loudly click on and off all night long. Not a restful place to sleep otherwise wonderful.

We enjoyed everything at the hotel. Breakfast was good, hotel staff were great. The only thing was we did not care for was the “barn door” style on the bathroom. It did not give us good privacy. Plus there was no soap dispenser in the shower area, just shampoo and conditioner. Other than that, the place was great!

Newer building in very good shape and fitting room furniture well

Everything was great! We enjoyed our time. The AC worked well, the pool was great, the staff were even better! I was worried about the parking garage after seeing so many reviewers about it but it was totally fine- half a block away and there was security on scene the whole 5 days we were there. Never had any issues.

Staff was very accommodating.

I don’t recommend this hotel, the stay is a nightmare

The only concern is the parking, it is limited at the hotel parking lot. One must park two buildings behind the hotel and although there was an attendant at the site I feel this is an inconvenience. Even with the parking concern I totally recommend this hotel, we enjoyed our stay and will return.

Great, very convenient to downtown

Parking was an issue for us. Although you had a parking garage, it was hard for my husband to walk from there. Also, restaurants were far enough away that we had to drive and lose our parking spot. On the positive side, the staff was great, the room was nice, and the breakfast fare was good as well. Thank you

Great experience

The parking garage is unsafe and I had to walk down an unlit sidewalk back to the hotel. I was told there was 24-hour security but the security guard left and never returned during my stay. For this reason would not recommend this Holiday Inn Express location for a solo traveler.

Parking is awful

Easy check-in, friendly staff, good coffee & comfortable room.

Easy check-in, friendly staff, good coffee & comfortable room.

Lil hotel ugly staff

Lil hotel ugly staff

Absolutely ridiculous parking situation. You have to park in an unsecured garage a block away with no access directly into the hotel. There is a dilapidated vacant hotel in between the garage and the HIE. The hotel itself is clean but the lighting is terrible in the rooms. Would never stay here again.

Absolutely ridiculous parking situation. You have to park in an unsecured garage a block away with no access directly into the hotel. There is a dilapidated vacant hotel in between the garage and the HIE. The hotel itself is clean but the lighting is terrible in the rooms. Would never stay here again.

Breakfast was great. The bed was comfortable. The staff were friendly. The shower was not good - the water was lukewarm, the floor of the shower was slippery. The parking structure was half a block away and was scary - dark, unkept and looked like it was falling apart. I was shocked at the parking. And a cool shower sucks.

Breakfast was great. The bed was comfortable. The staff were friendly. The shower was not good - the water was lukewarm, the floor of the shower was slippery. The parking structure was half a block away and was scary - dark, unkept and looked like it was falling apart. I was shocked at the parking. And a cool shower sucks.

Spotless hotel, helpful staff, great pool side, and extensive breakfast.

Spotless hotel, helpful staff, great pool side, and extensive breakfast.

William was very helpful per TV issue. Thanks.

William was very helpful per TV issue. Thanks.

Hot/cold water was opposite of temp arrows on the handle. Staff was rude. Parking was around the block. Only about 20 parking spaces were in the front of the hotel. Did not achieve expectations as with other HIE. Usually these hotels are always quite consistent with quality. I do not recommend spending money at this particular hotel in downtown phoenix.

Hot/cold water was opposite of temp arrows on the handle. Staff was rude. Parking was around the block. Only about 20 parking spaces were in the front of the hotel. Did not achieve expectations as with other HIE. Usually these hotels are always quite consistent with quality. I do not recommend spending money at this particular hotel in downtown phoenix.

Spotless

Spotless

Very comfortable room; breakfast good- better than usual free hotel breakfast. Receptionist on check in friendly and helpful

Very comfortable room; breakfast good- better than usual free hotel breakfast. Receptionist on check in friendly and helpful

Staff was amazing and helpful

Staff was amazing and helpful

Good area, good value for the money, walking distance to Walgreens, Safeway and a great mexican restaurant called Mi Casa.

Good area, good value for the money, walking distance to Walgreens, Safeway and a great mexican restaurant called Mi Casa.

No comment

No comment

Very clean and the beds are amazing! Best night sleep ever!

Very clean and the beds are amazing! Best night sleep ever!

Nice staff and clean room

Nice staff and clean room

Parking tight but available. All else good

Parking tight but available. All else good

Nice staff

Nice staff

AC very noisy, short on large towels.

Wonderful complementary breakfast, clean quiet rooms(except for the grasshopper hiding in the towels, easy parking, good location

I thought the room in this place was great. Breakfast buffet needed some help. I got there right at six and quite a few of the juices were empty loop. Parking is the worst part of this place. Only about 10-14 spots in front of the hotel and the other was a parking garage over half block away. Didn’t feel the safest parking there since I had to walk there in the dark.

Clean rooms

Why didn't Expedia know that. I will never use Expedia again

Hotel was CLOSED for repairs

It is cheap which is what we chose. But the entire building smells like everyone smoked in it. Even though our room was supposed to be non-smoking, it had strong smell of someone chain smoked inside. It got so bad we checked out one day early cuz we can’t stand the smell anymore.

Very dirty. Felt like we over paid for the rooms. We traveled with kids and the people that would come in and out of the hotel didn't make me feel comfortable tomallow them to.walk alone to the other room

The staff here is rude, the hotel is dirty. There were loud people, no one picks up the phone. The hotel is dirty a.d shady activity everywhere. It was so uncomfortable and i would warn others to book elsewhere

This hotel was the hotel from hell, i wouldn’t stay at that hotel even if they gave me money. Keys didn’t work, air conditioner was not working. They moved us to another room and tv didn’t work. The only good thing was Natalia who helped us with everything. But the manager was not to be found not even the following day or by phone. They told she was a new manager, so why take this big responsibility if you can’t have rooms to standards.

This place was okay. Not good. Just okay. As soon as you enter In the lobby, you are hit with a strong cigarette odor. Although, they have signs posted all over the place that they are a No smoking facility. The room was not cleaned as it should have been. Bed boards had splattered spots all over them. The floor was disgusting. The carpet was thick of grime. You can feel it on your feet—no noise complaints. No breakfast. Between a 1-10. I rate it 4.5. I would not stay there again.

My son & I arrived to Phoenix after a 16 hr drive excited to attend the Suns NBA PlayOff game. There were multiple events going on and we were thankful that we had our hotel booked in advance. Upon arrival the front desk advised us that the air conditioning in their facility had been out for a week and they were working on it but it wouldn't be fixed for multiple days. They used a back up generator to run the air units on fan to simply circulate the air. Phoenix was under heat advisory and we had to accept these conditions because there was not any other options and we had been in the car for so long that we needed showers before our event and a place to sleep before continuing our travels. We had to sleep on top of the sheets and we froze wet towels to put on our heads. It was the worst experience of our trip and the hotel said they didn't call to offer options or even inform of the ac issue. The lady simply said well it's not my fault and I can cancel no fee or charge the stay. As a single Mom on the road 16 hours from home with a child I had to accept the hot room for safety concerns. We had no where to go and had the hotel called us prior I could of looked for other options. They gave me no choice but to suffer thru the heat in AZ. This was unacceptable and a huge inconvenience to my family. I really needed comfortable rest to continue my travels and sleeping in a hotel with no AC in a city that has 110° weather was ridiculous. They did not offer box fans either. Sad Stay

Their a/c was down in the middle of summer. The lady at the reception asked if that’s ok and I declined and she said I would get a refund booked via Expedia. I left and checked into a different hotel only for this hotel to tell Expedia that I was a no show. Very bizarre. Months later I’m going to Phoenix and I remember I didn’t give a review. If you experience this same situation, don’t take a refund, just report the hotel to be shut until they fix the a/c.

Was a great stay. Just the ac was out so was very uncomfortable. Was last minute so couldnt get a new room overall great stay friendly front desk.

The place had no air conditioning. Didn’t find out till I was checking in. Had to find another place to stay at. I lost my reward I used for staying at 10 properties.

I didn't get to stay your AC was broken. You guys could've call and gave me a Heads up.

Room had no air conditioning ! On a 106 degree day you kinda want to know that and pool was not filled

The manager was nice, but the hotel was horrible. The first room we went to was okay, but the toilet messed up at the first use. We spoke to the manager and he helped us get a different room, but that one had no ac. We asked for help again, and the only option we had was to go back to the old room. Going back and fourth was also annoying.

We didn’t actually stay because when we went to check in their air conditioning wasn’t working.

No comment

Okay so the service and front desk employees were great and friendly and property was okay. But the walk from where you have to park to the hotel is a joke and very far and the garage you have to park in is dark and had no cameras and also air conditioner didn't work and we had to ask to move rooms with all our belonging which was frustrating

The patrons were sketch, the building is old, outdated, shabby. There was debris and trash littered in and around the property. The parking is an unsafe distance and an unsafe walk, i has to make a friend to walk with me, so i wasnt alone. The room was mediocre, best thing going was the fridge. Poor lighting, decor and the AC barely worked. Which is why i was there as mine went out earlier in the day. In all honesty, i get it, those with limited funds would choose this, but you dont have to. The cost isn't worth the experience. Never again

It has a shady feeling and does not look clean.

AC was broken in the entire hotel

The outlets for phone chargers and other appliances did not work. The toilet seat looked extremely old and used.

It was a delightful stay with my family. It was clean very friendly and just overall nice. Except the parking garage the people in the back. Other than that was great.

It was a good stay but parking too far

Beautiful place but to visit just to many tricks/ hoes around the hotel inside and out.

The parking was a problem because you had to park a block away from the hotel and it was dark the surrounding area.

The room and whole floor smelled like smoke, the carpet was very stained and looked dirty, the air conditioner filter in the room was filthy and the AC didn’t get very cold, there was a lighter in the sheets. Everything looked very rundown

Decent hotel. Poor location. Pool was a bit dirty. Ac in room would not drop tek0 of the room below 80°.

Lots of homeless people in the area. Air conditioner didnt work to well.

The room was hot. The bathroom was dirty. It sounded like the people above us were bowling in the room. There is not enough parking.

Stains on sheet's and furniture, this place appears to be a halfway house for felons

Some reviews of this hotel border on the ridiculous. I did not encounter any transients, hookers or poor service during my stay. The room was as cold as I wanted it, parking out front was convenient and safe...and FREE. The room was very clean..no major issues. There was a smokey smell in the hallways but I felt this was normal in a hotel of this age......and I didn't linger in the hallways. The hotel was 4 minutes from the location where I had a meeting ...so very convenient. Although too hot to be outside...I did look at pool and spa and both were clean and inviting. What I did witness was a belligerent guest yelling at the CSR and she called the police and remained calm an professional. When the cable went out, a service technician came right away and tried everything including replacing the TV and cable box...but it turned out to be a citywide issue with Cox...nothing the hotel could control. Overall, this hotel is OK...nothing fancy but average. If you want something fancy and don't mind dealing with downtown traffic and $20 parking fees and a $200 room....go to the Hyatt.

I didn’t like the fact that the AC was broken and no one mentioned it at check in like they were supposed to. I also didn’t like the fact that there are signs everywhere saying there are ice machines on the 3rd floor and then you go to the third floor and it says ice is on the 6th & 9th floor. I also didn’t like how there were drug deals in every direction of the hotel. There were people hanging out til late at night that weren’t staying there and there are prostitutes walking around in the hallways. I felt extremely uncomfortable during my stay at this hotel. Extremely disappointed

The A/C was not working right and it was hot in the room all night. We asked for a fam for our room and were told They were all out because others were using them, but told us we could move to another room. Why would we move to another room if the problem was hotel wide?

Their was sketchy people coming in and out the hotel. The hotel smelled nasty. Parking was sketchy. Front desk person was rude. The ac was not working they offered me a refund but I never got it.

The property needs a good update. Looks tired and dreary. There was an odor in the room that reminded me of cigarettes. The hallway had an odor that I am unable to describe, except to say it wasn't pleasant.

My family and I visited in Nov. 2019, and then again now in April 2021. What a horrible difference. This hotel is SO run-down now. Dirty too!

Apparently having "Wyndham" in the name means nothing. Thinking this was part of a time share meant this would be a nice hotel, held to certain standards, I was wrong. This Ramada is very old and run down. Our AC ran non stop and was VERY loud, not to mention the visible air filter that had about 10 years of buildup on it. The couches in the suite were stained and old and so was the carpet. If there wasn't parking in their small front lot, we had to park in the back structure that they share with another hotel and homeless people. The pool was filthy and we had to strain it for a while before we could go in, even after that it was questionable. I would not stay at this hotel again and I would not recommend it.

excellent location only not enough parking available

.

Ac didn’t work too hot carpets dirty

Booked a room, had a confirmation number for the date of stay but was refused accommodation; management was rude and actually threatened to keep my money despite providing no room for which I paid. AVOID this place.

The room was hot, I was not able to control the room temperature, there was water leaking from the refrigerator. Got into another room but still the room temperature was hot again, we didn’t sleep at all. There was dry stained blood on the carpet and wall this was in room 516. The elevators were questionable and too many graffiti on the property. I will never stay here again.

The homeless hanging around the hotel. The outdoor sitting area for patio eating when the breakfast is open the homeless would hop the wall and sit there and 1/2 block to the parking structure where you can park your car we had to walk thru an encampment. No security or management to tell the homeless that they couldn't hang around the hotel or at the parking structure.

It was good. Glad we were able to do the pool. The babies loved it

From the pictures it looked like a good place to stay but as soon as we got there it smelled like smoke and it was to the point where I was sneezing non stop as i am very sensitive to smells. When we got up to the room, the bathtub, toilet, sink, drapes, bed were all stained. We stayed one night and then checked into another hotel the next day. Never staying here again.

The ventilation noise was terrible in the room. Paint fumes dominated a full day. I checked out one day early and while promised a $96 credit the hotel didn't give it to me.

My stay was great! Only complaint I have is the heavy fumes coming from the bathroom in my room due to the bathtub being redone.

When we checked in there were 2 prostitutes in the lobby. This is not a place that we would ever return to.

This hotel was dirty, gum on carpets, hair dryer was broken, no night watchmen, crackheads everywhere around the property, someone had their dog in the next room, the floor smelled like cigarettes, and parking didn’t feel safe. The best part of the hotel was the pool and the fact they had good vending machines. I probably wouldn’t stay their again it didn’t feel safe and the rooms were pretty nasty.

When we checked in the staff was very nice. There was a strange odor on the way to the elevator. When we got to the room we heard a smoke alarm beeping. We reported it to maintenance and the front desk. We went to dinner and it was fixed when we got back. When we went to the elevator this time it smelled very strongly of a toxic rubber cement type smell. It was so bad we hurried to our room and turned up the air conditioning to filter it out. We then settled in for the evening and much to our dismay the adjoining room had a little dog that kept barking. Every time it barked the owner yelled at it. It wasn't the most pleasant stay of our two week road trip.

Nothing stood out

the selections in the vending machines were awesome, there was no signs for no bikes being allowed in the rooms, they didn't stop me but they stopped my fiance, if it's policy that should be posted somewhere.

Good location

It was okay when checking in, got charge $30 extra to check in early, got to our floor the whole hallway smell like cigarettes smoke 🚬 got a non smoking 🚭 room but can still smell slept with mask whole night just to not smell smoke, the bathroom floor not so clean

Probably needs to be upgraded

Rooms were outdated and had stains/smudges on the wall, paint chipping, bathtub had yellow stains , cigarette burns in the sheets, and the surrounding area was not

This property was run down and filthy...I will be back in this same area next month...I was going to stay here again. BUT AFTER almost tripping on the old rolled up carpet and the filth room im good ..I will find a cleaner more updated place to stay.

The rooms were dirty and the room was very hot the A/C wasn’t working properly

The neighborhood is pretty trashy the facilities are not worth 100 bucks a night and there's no parking.

I like everything from the time arrive to the time I left wonderful.

Absolutely relaxing

Good location but dirty.

Great stay in the suite

Very nice stay, desk clerk was very professional and also personable.

Great, friendly staff. Very helpful and professional. Property, however was awful. Lots of homeless people hanging out in and around the property. Drug users in and around property. Although staff tried to stay on top of it, it still felt very unsafe for families with small

On the outside it’s ok looking. On the inside it was awful. We accidentally got booked for a handicapped room and were told we couldn’t move rooms till the next day. The room was 408, and it reeked like urine, absolutely awful. We told the front desk and they had nothing to say about it. It smelled awful and was a bad experience. Despite the booklet in the room saying the pool was closed, the pool was actually open. The hot tub was lukewarm and smelled musty. We won’t be going back. Ever. NOT worth $96 for one night.

Pictures of the hitel looked nice until i arrived. Stains on the carpet, chairs, walls and shower had alot of black mold. And there was alot of homeless people hanging out in front of the hotel and the pool area

As usual the Ramada delivers beautifully, nothing left to say. If I could get away only being at one hotel in the phoenix area this would be it, no question. ABSOLUTELY ZERO COMPLAINTS.

My first room was accessible which I didn't request and the wifi was extremely poor and I couldn't use it. My second room the wifi was spotty and kept disconnecting me, the thermostat for HVAC didn't work and there was a constant chirping of a smoke detector in the hallway outside my room that went on 24/7. There was a homeless person sleeping in a planter near where I had parked my car and the place in general was run down. I would not show this hotel on your website as it is less that 1 star rated in my opinion.

If you're looking for a hotel in the Phoenix downtown area KEEP LOOKING! Don't get fooled by the fancy pictures thinking you'll be staying at an amazing hotel. You won't be! As soon as you walk into the lobby not only is it extremely dark but the decor is old but the smell of marijuana and cigarettes is horrilble. I was given a room on the third floor but I had specifically asked for a floor that perhaps wasn't too busy so that I could actually get some rest and sleep. Well, that never happened! From homeless people hanging out in the parking lot and prostitutes trying to score dates by the lobby, it wasn't a pleasant experience. Yes, the room prices might seem cheap and like a good deal but believe me, that is far from the truth.

Everything was good 😌

The door open and elevator was still moving...not safe....stayed here in past seems to be getting worse....

This hotel is just average, for staying one or two days maximum. I would not recommend it.

Always pot smell and loiterers around front door. Witnessed hard drug use in parking lot. One of two elevators inoperative. The other one intermittently didn’t come when called. No inspection placards on it. Price for the room was cheaper than other properties.

Upon our arrival to check in, we were notified that our reservation had been cancelled! ... Nobody bothered to call us to let us know!!

The elevators were not working properly. All the paint in the tub was coming up. The carpet were stained and the paint in the tube was coming up. Two people asked if we knew what room DAVE WAS IN BECAUSE THEY WERE TRYING TO BUY DRUGS. When my husband went out side to smoke a homeless people came to him trying to get a city from him. Also when you come to the front entrance it smelled like someone was smoking Weed

Outside the hotel was scary. Addicts and prostitutes..used condom on the ground in the handicapped stall in FRONT of the hotel.

I’m super bummed out, I book through Hotels.com all the time and usually have the absolute best experience. That did not happen this time. This hotel had so many issues. The (elevator) never ever barely worked and the other one was just out of order. Myself and the kids kept having to walk all way around through the pool and up 4 flights of back stanky xss steps. We went to the pool “I” had to clean the pool of stupid debris and tons of dead bees moths mosquitoes etc etc! The lady at the front desk had some dude behind the counter talking about shxxxt I work here too then she left the desk and crept to the same funky as stairway with this mf I caught em coming out. The second the back door propped open 24/7 it’s LITERALLY REALLY SCARY SKETCHY crackhead mfs like RIGHT THERE I’m talking about my daughter was terrified I can go on and on and it’s all true! worst Hotel In my entire life😑 Stains all over the ceilings, walls coming apart from baseboards, stinks like pee. Front desk had terrible customer service half the time when you call or go up to the desk no one would answer the phone or be at the desk to assist you. I’m so disappointed we spent our money at this hotel.

One elevator bounced as it started down so I found the stairs for the rest of my stay. T.V. station availability depended on time of day. A station that worked in the am was not working after my return in the evening. Staff at the front desk was friendly and professional. Parking had tight spaces but was ample in volume.

Dirty hotel with crack heads hanging out on the property. No visible security. Rooms were dirty, old and in need of remodeling. The young front desk staff didn't seem to care that crack heads were hanging out on the outside patio area. I will never stay here again.

The property was ran down. Hypodermic needle was in the elevator.

Elevator shook the entire time it traveled up to the 7th floor with us. The towels were thin and needs an upgrade. The bathroom tub was dirty.

This place was cheap and last minutes option. I tried to cancel when I arrived but no luck. It was ghetto. Smoker in the parking lot and smokers inside hanging out. I was awakened at 2:30 but the strong smell of cigarettes and I would’ve thought it was me smoking and I don’t don’t smoke. I will read reviews next time before a stay

It was comfortable and clean inside the room, it has a smell everywhere else, it was quiet, we could rest well

This place had junkies everywhere. People doing drugs in front of the building and in back of the building.There was a hypodermic needle in the elevator. The air conditioning did not work. My father was in the hospital near by and i need to stay in Phoenix to see him.

The front parking lot is VERY small. Only a dozen or so cars can fit. The extra parking is located behind the other hotel behind this one. Not a bad walk but a LOT of transients and druggies hang out on that street, especially in front of the back entrance to the hotel. I had to walk to the front to avoid them. There was activity ALL night long in the front parking lot and front doors and they were NOT guests. Looked like drug activity. I cannot believe the hotel did not monitor any of this. I was staying alone and felt VERY UNSAFE. I ended up checking out immediately after 2 nights and found another property even though I had to pay the entire stay. It was WORTH MOVING! Do NOT stay here unless you want to be surrounded by drug deals and transients! Hotel should hire SECURITY! HORRIBLE experience. I was even afraid to get ice due to the "activity" in the hallways.

Staff were totally unhelpful and inflexible.

$100 security deposit, smoking policy because hallway and room smells of marijuana. Need some serious updates to location

Super dirty, entrance from parking lot smelled like iron, pics in hotel site did not represent what we saw and parking was like a block away- run down parking lot and very dark area

My stay was excellent. The staff was very friendly & helpful. I would definitely stay here again.

The room I stayed in was nasty. Satins all over the floor, carpet ripped. Bathroom wall paper coming off. My entire floor smelled like cigarette smoke. The bathroom was nasty. Doesn’t look like shower curtain or actual curtain have been changed or washed in a good 7 years. Oh and one of the elvators seriously feels like it going to fall at any minutes and they do nothing about it. I can not really believe this sorry excuse of a hotel is the price that it is. It’s in a terrible area as well. I have stayed at many, many hotels and I’m in absolute shock and disgust. Do better. Plus front desk guy with long hair, get another job. You act like we killed your dog or something. Worst concierge in a long time too.

The staff is very friendly. The hotel is clean & rooms are nice. The view is awesome out the window. Very easy to find. Location is great. I’d definitely stay here again.

I want refund we checked in and checked right out after we found bed bugs

The hotel was an older motel converted into a modern version. The parking was terrible and the "overflow" parking was a joke. There were many people standing around outside, which seemed shady and made me worry about my car all night. Checkin service was not at all friendly and only 3 words were exchanged. Not worth what I paid for a day trip.

Too many people that were presenting like drug users or worse. Noise all night long from tweekers coming and going. Covered parking was dark with no cameras to make you feel safe.

The bathroom had what looked like blood or mold spots all over the wall. The bathtub and toilet had large scratches on them.

Since not ever stayed in Phoenix before a bit discouraged as trusting the next hotel we may choose on our travels.

Alittle out dated but works, we’ve been here in the past still the same

The hotel wasn't in the best area, parking garage was kind of run down and sketchy at night. Too far of a walk from the entrance to the hotel. Originally booked the hotel for the pool and the pool was closed, I wish they would have advertised that on their website.