Extended Stay America Suites Phoenix Airport

Locaton and value were good for a single night stay prior to an early morning flight Check-in was a little confusing. Bed was not fiem and quite uncomfortable. Hotel needs updating as it shows lots of wear and tear.

Exceptional

Very good

Exceptional

Passable

Pleasant

Nothing. The front desk let goods of mine go missing while I went to my room as a couldn't carry everything with and the I return hopefully getting the rest of my belongings and they were gone, hundreds of dollars missing. The sketchy front guy said he set them on the counter for me huh. We'll they do have cameras but cant look until manager is in. We'll she was in off n on but still nothing from anyone. This place should definitely not be in business.

The location to the airport The staff was very rude, the facility was dirty, the room looked like it was about 50 years old

It looked institutional, at best. It had an odor, bath drain was rusty and tub was disgusting. The kitchen ‘counter’ had stains and burns. We left immediately and went to Drury Inn, across the parking lot. That hotel was fantastic

Location but my fault

Comfortable Location but my fault

Passable

Quiet and peaceful

Quiet and peaceful

We stayed for 4 hours [from 3 p.m. until 7:00 p.m.] and there was no prorated rate offered. The staff person Faith was helpful.

Location was great. Staff was awesome. Didn't have any issues.

First room Restroom didn’t work and refrigerator smelled and don’t have towels. Second room air wasn’t work and refrigerator smelled it was hot

Second room air wasn’t work and refrigerator smelled it was hot

Was a room. Staff was friendly.

It was a room with a bed. Utensils/cooking stuff/Plates were not anywhere to be found.

It was just ok. Main thing I enjoyed was not having to sleep outside. Beds could not be more uncomfortable. I'm not sure which God I angered to be assigned this level of hell bed. Luckily I found a giant unmarked bag of pills under the mattress that turned out to be 800mg ibuprofen. The universe smiled on me. You may not be so lucky. You've been warned.

It was just ok. Main thing I enjoyed was not having to sleep outside. Beds could not be more uncomfortable. I'm not sure which God I angered to be assigned this level of hell bed. Luckily I found a giant unmarked bag of pills under the mattress that turned out to be 800mg ibuprofen. The universe smiled on me. You may not be so lucky. You've been warned.

NO

This is a good extended stay close to the airport, and I’d also recommend this facility for long term stays as well!

Quite hotel great staff cooperation. Friendly and knowledgeable. Room was furnished with modern furnishing. Room was Clean and bathroom was Functionable. Highly recommend to anyone looking for a great hotel

the quality had been dropping over every year,, out side guest don't pick up after their pet ,, over all building need more care , the elevator its just horrible

Disappointing

Clean and comfortable N/a

I like that it had 2 beds for 1 person and the price at last minute also hot shower ' and the kitchen No pool .

I like that it had 2 beds for 1 person and the price at last minute also hot shower ' and the kitchen No pool .

N/a

Very quick and easy check-in, nice staff, very clean rooms. I would definitely stay here again!

Nothing- it was a mistake This place is temporary housing for people in marginal circumstances.

Nothing- it was a mistake This place is temporary housing for people in marginal circumstances.

The neighbors around were loud at times I could hear fighting stomping kids running back and forth that sort of thing but that was only once in a while

Top notch really comfortable The neighbors around were loud at times I could hear fighting stomping kids running back and forth that sort of thing but that was only once in a while

Barebones, out of coffee cups in the morning. Room smelled

Check in rep was great, she went above & beyond to get me checked in at 1am . It's because of her I will be staying next week and from now on when I travel to phoenix weekly.

Check in rep was great, she went above & beyond to get me checked in at 1am . It's because of her I will be staying next week and from now on when I travel to phoenix weekly.

This is one of the worst hotels that I’ve ever been to. The floors were filthy from the entry, elevator and to the room. The person checking us out was eating a slice of bread.

It was uncommon.

Room had roaches, sheets were not clean.

location very easy to get nice community comfortable rooms the quality had been dropping over every year,, out side guest don't pick up after their pet ,, over all building need more care , the elevator its just horrible

Good

Decently maintained. Not top notch but it was good. I had things like raw ramen noodles in my drool and l had left over towels.

Decently maintained. Not top notch but it was good. I had things like raw ramen noodles in my drool and l had left over towels.

Accessibility Bed are small and old

Accessibility Bed are small and old

Parking was limited but adequate.

Breakfast was muffins and bars. Not clean and had a bad experience with car windshield break.

Bad

Superb

Exceptional

Hôtel sale, chambre de mauvaise qualité

Exceptional

This property had too many roaches. I left room after 2days when I told them and they still didn't offer any discount for inconvenience. I canceled my other days of lodging because of this incident.

No complaints

good location you access everything by using public transportation which is citybus route 30 you can go to asu the snooze restaurant serve good breakfast or there is a waffle near hotel opens 24 hours just like sambos.

Location Old, worn down, not well kept especially for the price.

Location Old, worn down, not well kept especially for the price.

go

Clean and served the purpose for the price

wifi didnt work receptionist lost a key so made me wait an additional 20 minutes at 2 am to get my room lumpy old bed all furniture is decades old

Otherwise, the room was definitely worn and not clean. Hairs in the bathroom. A soda can still in the trash. Stains on the sheets. People lingering in the parking lot for hours on end. Only stay if you have to and be prepared for long waits at checking.

Exceptional

Good bang for your buck!

Dirty. Room ( non smoking) reeked of smoke. Smelled.

No Ice No access from the other doors to enter the property Room wasn't ready when I arrived No good breakfast 1 luggage cart only No light bulb in the lamp by the desk Dishes were dirty that I asked for to cook No dish washing liquid

T he day didn’t have a room for me

It was kind of close to airport It seems dirty. There was a cockroach in my shower in the morning. And the bed sheets/blankets were scratchy.

First, no airport shuttle. Taxi to the very close hotel is $18. The room had big stains on the carpet, the light over the desk did not work, and the hot water in the bathroom sink did not work. One small bar of soap, no shampoo or other amenities. Would not stay here again.

Proximity to airport Gross. The hall stunk of cigarette smoke. Entered my room and there was a horrible chemical smell. Carpet was gross. Came out the next morning around 8/9am and the breakfast bar was empty. Like it had never been stocked or straight up robbed. The beds suck!

I thought I would like breakfast and the proximity to the airport and why I initially booked. Faith was a sour puss the morning we attempted to leave. She was not very helpful when we asked questions. Made me feel like we were an inconvenience.

Close to airport. Staff was attentive. Free parking. We smelled marajuana upon arriving. The rooms are older and not worth the price. This was the second most expensive room in my trip out west for an entire week, it was not worth that. There was a group of women standing outside the front door at 2am.

The room was OK but there was left over food in the refrigerator from the previous guest. The hallways were noisy until 2am and the rooms were not insulated for noise. The air conditioner was making loud squeaky noises when the fan was running. I don’t think I would stay here again.

The coffee bar could use a little more options as far as food goes. But it was good. My room was clean, and it was quiet at night so i was able to sleep well. I was pleasently surprised. It is a nice place to stay and the staff are friendly.

Room was not very clean and the toilet did not flush

Room was clean and check in easy peasy

Trisha is manager’s name that was very rude to me

Not much … Room was filthy, not vacuumed, dried ice cram from prior people dried on counter, toilet dirty, pubic hairs in shower, toothpaste spray all over sink faucet and all over the mirror. Floor in bathroom not swept. It was gross and for $158 I should have a clean room. Trash at end of hallway full , ketchup all over the floor dried up, hallways very dirty .

Location No bathroom in lobby for customers just arriving to use before checking in. ADA issues: 1. No handicap buttons to open main entrance doors to open to walk through or bring luggage in/out. 2. No way to keep room door open to maneuver into room. 3. Room assigned had no shower for mobility issue customers. Had to change rooms due to water leaking/ not turning off in bathroom. Second room had electrical outlets issues. Employees/front staff not welcoming or accommodating to someone who needs the restroom and then told they couldn’t check in till 3:30pm. Continental breakfast was disappointing. Property states it’s a smoke free hotel but clearly it wasn’t. Property needs maintenance issues done, updating, a designated smoking area to say the least.

A very foul and old smell in the room. The building is not maintained well.

Room felt stuffy maybe cause the tub faucet leaked all night (super noisy). Staff was nice but wasn’t able to exchange room-didn’t have any(supposedly booked).Didn’t try the breakfast. Served the purpose one night stay.

One room sink was clogged, looks old and poorly maintained The other room one light didn't work and several outlets didn't work either

We only stayed for 5-6 hours because it was a quick drive to the airport. The reception staff is the treasure of this hotel.

Very budget hotel. Breakfast isn’t really breakfast

Negative features (Cons): I requested a third-floor room away from the elevator but was assigned a second-floor room near it. The staff's behavior is inconsistent; they can be friendly when they choose to be. No housekeeping service is provided. The concept of the hotel is interesting, but not my favorite. Overall, this hotel and its location served their purpose for this trip.

The staffing at night was horrible we as towels and thrown to us un folded, microwave didn't work and no ice available.most of all the TV didn't work either. 495.00 worst stay ever

Room is sub par, not enough tp in the room. Corners of bathroom not clean. Stained mattress broken phone,broken door lock. Doors dont open and close properly , loose screws in hinges.

I had a book reservation. I drove 6hrs from California and when I arrived the clerk said that they didn’t have a room for me that they over booked and there was nothing she can do. I will never booked at this hotel again.

No breakfast and not well maintained

Yes

Was very disappointed there was no coffee pot or alarm clock. This property sits right next to an industrial park. Very run down area. Felt unsafe at times.

Enjoyed my stay

Mold and mildew literaly covering the ceiling in the bath.

Staff were helpful; but their hands were tied. “Grab n Go” breakfast was Very limited and was not restocked at 8:15 when it was to go until 9:30f. TV didn’t work - despite repeated requests for repair. Bathroom fan didn’t work- again with repeated requests. Curtains wouldn’t close all the way with pull unattached and hooks missing. Towels weren’t worth stealing to use as garage rags. Won’t be back!

The room was not as advertised. No breakfast offered as stated in ad and there was no ice machines.. very disappointing for the money spent.

Rooms the beds are not queen size

yes needs attention

My room was not very clean, the kitchen cupboard was sticky and had a hair stuck in it, the top of the fridge dusty and greasy

My room was not very clean, the kitchen cupboard was sticky and had a hair stuck in it, the top of the fridge dusty and greasy

My family did not even stay there. My Wife pulled up with our two small children and was approached by a druggie immediately. There was people getting high in the parking lot and homeless people all around. They were afraid to even get out of their car. Very dirty and nasty. I will be contacting someone about this.

My family did not even stay there. My Wife pulled up with our two small children and was approached by a druggie immediately. There was people getting high in the parking lot and homeless people all around. They were afraid to even get out of their car. Very dirty and nasty. I will be contacting someone about this.

Staff courteous, but wall sconce lamp inoperable (switch missing), pillows lumpy. "Breakfast bar" was terrible.

Staff courteous, but wall sconce lamp inoperable (switch missing), pillows lumpy. "Breakfast bar" was terrible.

They don't have shuttle to the airport.

They don't have shuttle to the airport.

First got there and the room I was given had not been cleaned at all. I took pictures of it. I then went and asked for another room the lady at the front desk was very nice and apologized and could not believe it had not been clean the bed was not cleaned and she gave me another room and it was not clean and very noise all night long.

First got there and the room I was given had not been cleaned at all. I took pictures of it. I then went and asked for another room the lady at the front desk was very nice and apologized and could not believe it had not been clean the bed was not cleaned and she gave me another room and it was not clean and very noise all night long.

Breakfast was only coffee, hot water and oatmeal packets. This is good for sleeping for a night.

Breakfast was only coffee, hot water and oatmeal packets. This is good for sleeping for a night.

Staff was friendly. Location was extremely run down.

Staff was friendly. Location was extremely run down.

I picked the hotel based solely on the fact that breakfast was included. There was no breakfast.

I picked the hotel based solely on the fact that breakfast was included. There was no breakfast.

Good cost-benefit stay

Good cost-benefit stay

At check in we were sent to a room that had not yet been serviced (bed was undone, trash in the room, etc). We came back to the lobby and let the front desk person know. He didnt even apologize for sending us in a dirty room. We were reassigned and the new room was not as clean as it should be. There was a stain on one of the pillows, spill on the carpet, and mold in bathroom sink.

At check in we were sent to a room that had not yet been serviced (bed was undone, trash in the room, etc). We came back to the lobby and let the front desk person know. He didnt even apologize for sending us in a dirty room. We were reassigned and the new room was not as clean as it should be. There was a stain on one of the pillows, spill on the carpet, and mold in bathroom sink.

The bed is comfortable.

The bed is comfortable.

The carpets are so sticky i refused to tale my shoes off. The whole room was run down and in need of major renovations. Some room on my floor was having a full out raging party in their room. I was so grossed out i left after only 2 hours

The carpets are so sticky i refused to tale my shoes off. The whole room was run down and in need of major renovations. Some room on my floor was having a full out raging party in their room. I was so grossed out i left after only 2 hours

Beds weren’t comfortable or as described. Room was in the best of shape.

Beds weren’t comfortable or as described. Room was in the best of shape.

Not at all as advertised. DIRTY all around. Will never stay here again. I have stayed at 2 and 3 star hotels that were simple but CLEAN. They gave us a dirty room, food all over, roaches, and bathroom lookes like it had not been cleaned in days.

Not at all as advertised. DIRTY all around. Will never stay here again. I have stayed at 2 and 3 star hotels that were simple but CLEAN. They gave us a dirty room, food all over, roaches, and bathroom lookes like it had not been cleaned in days.

Sta

Sta

Room was clean but outdated and halls smelled unpleasant

Room was clean but outdated and halls smelled unpleasant

Even though the staff was very friendly, we had to be moved to 3 different rooms. First, room smell like cigarettes, second room air conditioning was not working. And then finally, the third room was okay only stayed for 1 day hotel would work in a pinch.

Even though the staff was very friendly, we had to be moved to 3 different rooms. First, room smell like cigarettes, second room air conditioning was not working. And then finally, the third room was okay only stayed for 1 day hotel would work in a pinch.

Room had no toilet paper and didn’t look like the bathroom had been properly cleaned in some time. Staff seemed put out when told and asked about cleaning the room. Will not recommend for families or on your own.

Room had no toilet paper and didn’t look like the bathroom had been properly cleaned in some time. Staff seemed put out when told and asked about cleaning the room. Will not recommend for families or on your own.

This hotel has probably seen better days, but for the price, the room was clean, and I was just sleeping. If that's your goal you'll be fine here.

This hotel has probably seen better days, but for the price, the room was clean, and I was just sleeping. If that's your goal you'll be fine here.

walls are thin, floor dirty, and free wifi lacking

walls are thin, floor dirty, and free wifi lacking

The second room we stayed in was super comfortable, unfortunately had to knock back a star because although we expressed we would need the room for a number of weeks the Corprate office was not willing to offer us a reasonable price for the stay.

The second room we stayed in was super comfortable, unfortunately had to knock back a star because although we expressed we would need the room for a number of weeks the Corprate office was not willing to offer us a reasonable price for the stay.

It is a clean and nice place for a night stay. I had a stay over for airplane flight. I had a Uber pick up at the airport and a return drive to the airport. Plus I ordered dinner by DoorDash and delivered to my door! Finally, there was a Continental breakfast at 3:00AM. Totally pleased with this location!

It is a clean and nice place for a night stay. I had a stay over for airplane flight. I had a Uber pick up at the airport and a return drive to the airport. Plus I ordered dinner by DoorDash and delivered to my door! Finally, there was a Continental breakfast at 3:00AM. Totally pleased with this location!

There was mold on the ceiling in the bathroom and burn marks on the counter and desktop. The sheets smelled like the room had been smoked in. Staff was very friendly. Lobby was tidy. Neighborhood seemed ok. I expected the room to be a little dated. Probably could have looked the other way on the sheets, as I know there are rooms that used to be smoking rooms, but the mold on the ceiling was bothersome and nothing was offered to be done about it.

There was mold on the ceiling in the bathroom and burn marks on the counter and desktop. The sheets smelled like the room had been smoked in. Staff was very friendly. Lobby was tidy. Neighborhood seemed ok. I expected the room to be a little dated. Probably could have looked the other way on the sheets, as I know there are rooms that used to be smoking rooms, but the mold on the ceiling was bothersome and nothing was offered to be done about it.

Good

Good

The room was dirty, outdated, no staff at the front desk other than when one rings the desk bell and gets greeted by what seemed to be the handy man. Once we left our room for dinner the entire third floor reaked of weed and in all honestly ended up feeling unsafe by having to stay with my 3 children because I had nowhere else to go to for the night.

The room was dirty, outdated, no staff at the front desk other than when one rings the desk bell and gets greeted by what seemed to be the handy man. Once we left our room for dinner the entire third floor reaked of weed and in all honestly ended up feeling unsafe by having to stay with my 3 children because I had nowhere else to go to for the night.

The room was dirty, floors were sticky and it smelled horrible. Staff was nice, parking was fine. We went last year around January but different time of day and got a completely different room. Maybe because we showed up at 10 o’clock they gave us the last rooms they had but this year compared to last year was horrible.

The room was dirty, floors were sticky and it smelled horrible. Staff was nice, parking was fine. We went last year around January but different time of day and got a completely different room. Maybe because we showed up at 10 o’clock they gave us the last rooms they had but this year compared to last year was horrible.

It was okay for a one night stay.

It was okay for a one night stay.

Front staff

Front staff

Well the fact that there was NO shower curtain was not a good thing.

Well the fact that there was NO shower curtain was not a good thing.

Clean room.....

Clean room.....

The people next door left and let music full blast and woke me up at 3am and the manager couldn’t find them so I had to leave to get some sleep. The manager made a note. I think I deserve some sort of refund. It was horrible!!!

The people next door left and let music full blast and woke me up at 3am and the manager couldn’t find them so I had to leave to get some sleep. The manager made a note. I think I deserve some sort of refund. It was horrible!!!

NA

NA

Didnt notify prior to reservation that minimum age is 21

Didnt notify prior to reservation that minimum age is 21

Room was dirty, smelled like cigarette smoke as soon as we walked into it and the towels were dingy and old!

Room was dirty, smelled like cigarette smoke as soon as we walked into it and the towels were dingy and old!

They gave me a room which is uncleaned, no bed sheet, used blankets of others were folded and kept on the floor, and after 2 hours of calling and telling them the issue, then they realized the room is not cleaned and they changed me to other room in the late night when i was already tired. Very irresponsible!

They gave me a room which is uncleaned, no bed sheet, used blankets of others were folded and kept on the floor, and after 2 hours of calling and telling them the issue, then they realized the room is not cleaned and they changed me to other room in the late night when i was already tired. Very irresponsible!

Safe stay

Safe stay

Budget friendly hotel very simple basic.. clean & overall peaceful. Offer coffee & creamers, hot water, oatmeal, muffins and granola bars for breakfast.

Budget friendly hotel very simple basic.. clean & overall peaceful. Offer coffee & creamers, hot water, oatmeal, muffins and granola bars for breakfast.

Clean room

Clean room

Staff was very helpful and efficient

Staff was very helpful and efficient

Everyone was friendly but the tub had hair in it, the floor did not seem like it had been mopped, the headboard was not clean. A late checkout wasn’t allowed, and there wasn’t a place to fill up my water bottle. It looked like there was something red on the ceiling.

Everyone was friendly but the tub had hair in it, the floor did not seem like it had been mopped, the headboard was not clean. A late checkout wasn’t allowed, and there wasn’t a place to fill up my water bottle. It looked like there was something red on the ceiling.

Very nice

Very nice

Whole property needs to upgraded. TVs are old furniture is old everything I just out of date compared to every other extended stays I’ve been too

Whole property needs to upgraded. TVs are old furniture is old everything I just out of date compared to every other extended stays I’ve been too

This was a below average hotel. When I need more towels to shower, they didn’t have any ready. When they were ready, the guy said I needed to go back to the room and grab my dirty towels and bring them down. Never experienced that and I travel a lot for work.

This was a below average hotel. When I need more towels to shower, they didn’t have any ready. When they were ready, the guy said I needed to go back to the room and grab my dirty towels and bring them down. Never experienced that and I travel a lot for work.

Overall good stay. The room smelled “musty”. You have to ask for the cooking supplies, plates, toast, coffee make. Would’ve been nice to have already. For the price it’s ok.

Overall good stay. The room smelled “musty”. You have to ask for the cooking supplies, plates, toast, coffee make. Would’ve been nice to have already. For the price it’s ok.

Easy access in & out plus fridge & micro.

Easy access in & out plus fridge & micro.

I would say this hotel is a Butterface, looks nice from the outside but once you get in to the lobby you can see why it’s so cheap. And then she turns around and faces you once you get to the room, terrible! I wouldn’t be surprised if this hotel has an hourly charge. You can do much better this place was a dump!!

I would say this hotel is a Butterface, looks nice from the outside but once you get in to the lobby you can see why it’s so cheap. And then she turns around and faces you once you get to the room, terrible! I wouldn’t be surprised if this hotel has an hourly charge. You can do much better this place was a dump!!

The refrigerator wasn’t working because it’s installed on the wrong side of the cabinet and was unvented. The AC was struggling and noisy all night. Definitely not soundproof rooms because you could hear everything going on around you. The bed was not comfortable and we struggled to sleep. The property is in serious need of maintenance everywhere. And $150 deposit for such an experience - insane. Also no elevator - had to lug suitcases up stairs. Their pool was lagoon looking water and murky - obviously not maintained.

The refrigerator wasn’t working because it’s installed on the wrong side of the cabinet and was unvented. The AC was struggling and noisy all night. Definitely not soundproof rooms because you could hear everything going on around you. The bed was not comfortable and we struggled to sleep. The property is in serious need of maintenance everywhere. And $150 deposit for such an experience - insane. Also no elevator - had to lug suitcases up stairs. Their pool was lagoon looking water and murky - obviously not maintained.

So we got all the n help we asked for along with a great time for our service dog. Thank you!!!

So we got all the n help we asked for along with a great time for our service dog. Thank you!!!

The front desk are the best.

The front desk are the best.

The front staff are great. Nice place

The front staff are great. Nice place

The hotel is decent just to rest if you really have to The receptionist at night was rude he wasn’t very nice .Hallway smells weird and the room smells like smoke. People staying was questionable. I would not recommend .

The hotel is decent just to rest if you really have to The receptionist at night was rude he wasn’t very nice .Hallway smells weird and the room smells like smoke. People staying was questionable. I would not recommend .

All around great experience

All around great experience

Best extended stay america I've been to. Clean hotel all around friendly welcoming staff

Best extended stay america I've been to. Clean hotel all around friendly welcoming staff

Great place for value

Great place for value

Good hotel, clean and friendly. Try getting room on University Ave rather than airport side of building, NOISE.

Good hotel, clean and friendly. Try getting room on University Ave rather than airport side of building, NOISE.

It is ok for a overnight stay

It is ok for a overnight stay

Small lobby no place to sit. I wonder if people live at this property short or long term? Had a kitchenette nothing in the drawers or cupboards no ice on site. Not even a glass in the room. We did go next door for drinks and ate. Best part of our stay awesome bartender waitress.

Pay for what you get. Old building, elements of rooms updated, coffee bar and muffins. Excellent place to just sleep - very quiet.

Nice cheap stay

Overnight stay, room was ready and clean! Check-in and check -out good! Would recommend!

Internet terrible couldn’t watch tv noisy and no ice!!

Post be excited stay but if you wanted to cook in your room you had to ask the front desk for everything you need. To big of a hassle

There is no restroom in the lobby. We'd had a long ride before we checked in, so I asked where the restroom is and the old man at front desk said there's no public restroom while he knew that we're guests and about to check in. The room was old and smelled old. There was no toothpaste and no hair dryer. They arranged a studio suite for us, but there was no plates or cups or anything we can use to contain food in the cupboard. The design of the bathroom was very inconvenience, the toilet was dirty like it wasn't cleaned enough. Water from the shower was so weak! The last terrible thing was at 11:00 AM there was a woman knocking on the door, and warned us that the checking out time is 11:00 and if we checked out late we would be charged a late fee. I don't think I'll ever want to come back to the hotel. And I want to tell people about my story so they can consider their stay somewhere else if they don't want to experience like me.

If you’re looking for a place with convenient access to the airport and nearby dining options, this location is a solid choice. However, if the appearance and condition of the room are essential to you, it may be worth considering other options or checking if the property offers recently renovated rooms.

Nothing

Its. It the property it's Expedia I sat in the lobby for 5 hours the night before my son's graduation couldn't shower or sleep Expedia did nothing to help the managers refused to escalate the call to management I will never use the. Again

Good place to stay

Great location if your flying out in the morning. About ten minutes from car rental drop off. Gas stations and a wafflehouse near by.

Typical hotel, no issues. The gentleman helping us was pleasant and worked quickly. The floor above us was noisy, thin walls, but nothing about the hotel itself. 8 min uber to the airport, no pool, and didnt try the breakfast.

Customer service was GREAT and helpful . Especially the young lady was new hire :-) very sweet. They only service coffee, oatmeal, and cookie for breakfast . I was kind of disappointed.

Our room was clean and very efficient. Glad the hotel was pet friendly too! Front desk lady was very nice and accommodating.

Cool

Dog hair in bed. Human hair in towels in bathroom. Odor in room. Won’t stay there again.

Alyssa was excellent during check in

A bit run down. I had a previous stay that was much better. Just luck of the draw

Rooms are very dated.

Breakfast is tiny; it's just muffins, breakfast bars, oatmeal and coffee, and you have to ask for the food because it's behind the front desk. Other than that, no complaints really.

Not bad for a place to sleep. The manager tagged my work truck to be towed and didnt contact me or let me know in any way other than taping a pice of paper to the truck. That paper got caught in my window and pulled up the plastic. The only entrance and exit is the front lobby door. Breakfast is under guard as if you are in jail and collecting your daily rations. Some staff ok, others are akward. Manager is too busy with a different property.

Easy access

Able to check in late. Close enough to the airport. Waffle House is close

Additionally, the fridge periodically made a loud humming noise and the AC wreaked every time it came on. The filters were replaced, however, the stench returned shortly after housekeeping replaced them.

All good

Bathroom outdated. Rust around sink drain. Limited toiletries

I could have booked another hotel with free bfast with that money.

Decent enough for business trip, quiet and comfortable. Kitchenette was bonus

Okay hotel in a good location for the airport. Kitchenettes are pretty old - no dishware at all. Older hotel with a few topical attempts to update. Needs a complete remodel. Various food smells (take-out food) up and down the hallways (not pleasant). Overall, it's an okay place to stay a night during travel.

Close proximity to the airport, but that’s as far of a positive experience I’ll go. Complete lack of customer service with zero consolation for their computer system update that occurred upon checkin around 12:35am. I was told the system update may take at least 30 minutes, but the lady at the front desk could not definitively confirm a wait time of only 30 minutes. Had a toddler in a car, and being told to wait in the lobby for at least 30 minutes without giving us access to a bathroom or any amenities is frustrating and infuriating. No water, no bathroom, no comps, no reserved parking spaces for checking in (completely full non-ADA parking, so had to park far away from lobby entrance), no reason to stick around and put up with an outdated check in system. Recommendation to executive leadership: grant access to managers and provide resources to the front end staff to allow them to offer amenities and comps to make the wait somewhat worthwhile. Consider the perspective of travelers: get off a long flight, deal with the line at the car rental counter, show up to the hotel ready to sleep, but then only be told that despite having payment ready and with other tired family members in the car waiting to get in the room, the computer system is updating and will take at least 30 minutes. There is either zero or minuscule warning posted anywhere online that checkin around midnight is subject to at least a 30 minute delay by no fault of the guest.

This was the most reasonably priced hotel in the area near the Phoenix airport. Other hotels were twice as much. I just needed to spend the night before driving the next day to Sedona. It was fine. Bed was small. Overall clean with one random hair wad on the floor. That was weird. Shower spray was not good. No rear entrance so had to park in back and walk around the building. It’s an older hotel so could use a facelift but served its purpose.

March 25 the woman who checked us in was very patient with other customers, as well as us. The overnight man was great also. I was tired and did something wrong and was embarrassed, but he made me feel as if it was no big deal. How do you find such lovely employees?

OK hotel. We thought the room came with breakfast, they did have coffee in the lobby. Didn't expect much, we were not disappointed.

ok

The only bad thing was the sink must've been clogged because it drained very slow.

Upon checking in the room was outdated and dirty , I had to request to be moved bathroom was disgusting with poop on the side from previous guest

It was ok. It was upsetting to see the floors were stained. There was only on entrance in the whole building, had to park in the back, couldn't use side doors, had to walk to front with luggage. Continental breakfast was behind front desk with very few items to choose from. Over all for it being an MLB sponsor, it was runned down and not clean. We were disappointed.

Secondly, there was a sign in the foyer for a continental breakfast. The only thing on the credenza was two coffee urns and one for hot water. Continental breakfast nowhere to be found. Nor did the desk clerk mention anything about food. My friend happened to see some cellophane-wrapped muffins and boxes of oatmeal behind the checkout counter! Not acceptable AT ALL! Also, you have to ask (and be specific) about any silverware, glasses, cups etc. you need. Asked for silverware and was given two spoons and two forks. No knives! Needless to say I will never, ever stay at this Extended Stay America again. Not worth the $150 by any stretch of the imagination!!!

No ice machine. No water in vending machine. Bad smell in room and on 2nd floor. Old and run down. No amenities at all.

Clean enough and secure, but not in the best neighborhood and limited dining options. Virtually no amenities.

Just an average hotel.

Price comparison

Staff I encountered the first two days were nice. After that, the gentleman that I seen working between coming/going didn’t speak (in all fairness I didn’t speak to him either). The bed was incredibly uncomfortable for me. I didn’t sleep well on any night. My back hurts horribly & I’ve been having back spasms nonstop. the bed squeaked with absolutely EVERY SINGLE MOVEMENT (I’m not blaming that entirely on the bed. I’m heavier set). The pillows seem incredibly used, very flat. No cushion for comfort whatsoever. At first glance, the room would appear clean, but I am a person that does my own cleaning upon arrival, the level of dirt and dust and was not ok, in my opinion. Seems quite outdated. The dresser in the room looked as if it was purchased from a garage sale. On short notice, the price was right but it was also FAR BELOW my usual comfort level. I’ve never stayed in an “EXTENDED STAY” establishment or anything of their caliber. I can say that I never will again. Not because of lack of service or staff, but the cleanliness was not up to par for me, comfort wasn’t up to par and the smell were a big turn off for me. The location was convenient for all my traveling via Uber. I had 12 trips using uber to/from and my most expensive was $15.85.

Place has a kitchenette but the facility has no ice machine

Staff wasn’t very friendly from check in to check out. There was a loud clicking noise coming from the restroom all night long.

Not sure why there is a fridge and stove. No dishes in cabinets. The so called "breakfast" is coffee😳

Compared to any other hotel room with kitchen options, this place was sub-par. Had to get the utensils from reception and most of them were not clean. There was no room service even with a three day stay.

Maintenance issues with the room. Knob on bathroom faucet stripped, so it dripped all night. Diffuser on same faucet was missing so water spayed all over. Had to plug in and set clock radio. Microwave oven didn’t work properly. One of the wall mounted lights was broken. TV picture pixilated, so couldn’t watch. Fortunately, we arrived later in the evening and just needed a place to sleep. Informed the front desk staff about the above issues.

Your online ad states you offer breakfast. That is not entirely correct. You offer coffee and a plastic packaged muffin. Pretty disappointed in that but then your price per night was $100 less than everyone else so .....

The true interconnectedness of diversity is stronger than anything else.

It was in a nice area but the air conditioner didnt work, so only the fan setting was functional. The restrooms were vary tiny, and only a few of the staff were nice.

For an extended stay I would not want to stay here, it was not very clean and up to date. It was ok to sleep and leave

Our refrigerator was not cleaned out before we got there.. The counter was chip on the edges so bad we scraped ourselves. No room service.

Easy to book and check in. Close to airport. Nice room.

There wasnt even a plastic cup in my room and breakfast was a joke.

That I was charged 268.00 for something who knows why ?

Clean and comfortable

The breakfast selection was limited.

This stay waa part of an extended trip. This location waa what worked for us. All good.

this place was convenient for relaxation and work

This place is great for a quick stay! The staff was friendly and the room had all the necessities. It doesn’t have a full breakfast like other similar locations listed, but it does have grab and go style muffins. It also didn’t have an ice machine so that’s why I didn’t put 4 stars for everything.

Rooms were comfortable, not too many food options in the area. Staff was great. It’s not a full breakfast just muffins behind the desk.

Breakfast was advertised by staff. Only pre-wrapped items Barely qualify as Continental breakfast. Items behind counter, niot readily accessible.

An old property that really needs updating. Staff not overly friendly. Lousy breakfast. No in room coffee. And, worst of all, no hot water!

Rest room unattended no shower curtain .. toilet bowl don't flush good ... Floor not clean

Really friendly staff, clean room

We stayed 3 nights and they never cleaned our room. We had to request clean towels.

Nice and clean

Bed was comfortable and place was quiet considering it was located near the airport.

Convenient location to airport

Room was dirty, they dont wash the mattress cover, black mold in the refrigerator. The guy at the counter was rude. Ive stayed at a lot of extended stays and this was by far the worst.

My flight got super delayed so I called the hotel to let them know. They said it was ok to check in at any time. When I got to the hotel they said that they couldn’t give me a room because the system was rebooting. What a lack of consideration. I believe they just didn’t want to accommodate me.

Great condition, excellent price

Had only one nightstand, not on both sides of the bed, and no working bedside light :(

Very decent place. Not fancy but very clean and comfortable.

The staff put me a room where there was a strong chemical smell coming from the heater. I was told at 11 am I had a choice of two rooms, the room I was in or another room where the chemical choked you. This location shared my personal information and verified my room number with an unknown person. I am a domestic violence survivor. Please note you pit my life in danger and engaged in assault when you gave me a room with a strong chemical smell. The room was old, filthy and there was the famous person stomping on the floor in the room above me. Do you realize I have videos of people stomping on the floor all over Ohio, to Denver to Arizona. This is stalking and I can only be stalked if you release my personal information and verify my room number. Thank you so much for violating my privacy.

Noise place

The staff shared my personal information and confirmed my room number with an unknown third party. There was a strong chemical odor in the room and the staff refused to change the room. There was a non-employee in my room who posed as a maintenance man who couldn't fix a toilet but wanted to check on the smell. STOP SHARING MY LOCATION THIS IS A THREAT TO MY HEALTH AND SAFETY. I AM A DOMESTIC VIOLENCE SURVIVOR !

The front desk lady was very rude, unprofessional and needs to find another job if she doesn’t like her current position

Very Basic rooms, old structure from 80’s

The hotel did not provide much in the way of "free breakfast". They had a few packaged muffins behind the counter that you had to ask for, and no milk/cream for the coffee.

The lady at the front counter should find another job if she don’t like her current job.