DoubleTree Suites by Hilton Phoenix

Easy check in. Clean room. Only issue was the hot tub would not get hot. Other than that it was a nice stay.

Exceptional

Superb

Clean, most staff members were friendly, good location. One main desk staff member was not attentive to their responsibilities.

Proximity to the airport and free shuttle kichenet does not have aby utensils, neither cutlery so it is not really usable

Clean, convenient, rooms large

Nothing not to like. n/a

Pleasant

Check in was great. The hotel is located in a central location. We thought the outdoor areas and pool were very nice. Overall a great place to stay. Everything went well. Nothing to complain about.

I enjoyed everything. The room, the staff and the breakfast. We will be back.

2.the gate we was assigned didn’t work so my husband was having to walking halfway around just to allow me to get in and not have to do it myself.

Pleasant

Staff was great

The grouping of gangster thugs at pool playing rap music with no consideration of others.

Staff The grouping of gangster thugs at pool playing rap music with no consideration of others.

El cuarto estaba poco sucio y y avia cucaracha

The front desk staff was amazing, the restraunt was so good. Best nachos ever... I will stay again. The fresh baked cookies were great!!

Clean. The room / bathroom doors have no locks. Breakfast wasn’t the best. The eggs had zero taste. They almost hurried us to leave the BF area once it was close to 10.

Great airport location, beautiful grounds. It was a bit challenging to find the elevator after dark. Very dim lighting, Poor signage and my rolling suitcase was difficult to pull as it got caught in the bumps in the cement path.

It was a bit challenging to find the elevator after dark. Very dim lighting, Poor signage and my rolling suitcase was difficult to pull as it got caught in the bumps in the cement path.

Exceptional

The room and property was very clean.

Clean. The room / bathroom doors have no locks. Breakfast wasn’t the best. The eggs had zero taste. They almost hurried us to leave the BF area once it was close to 10.

A bettet located room

The place was clean and comfortable. The staff was also very helpful.

Easy, clean and quiet. We stay here often and the rooms are so spacious. Cookies are great too.

staff was wonderful

The pool was excellent! The AC was not working that well. My children were sweating at night due to no air circulation.

The pool was excellent! The AC was not working that well. My children were sweating at night due to no air circulation.

Sasha is all I have to stay!! This woman deserves a raise??? 1. She was very welcoming 2. Kind 3. Willing to go above and beyond to make sure the customers needs are meet. 4. Just overall great at her job. I will be back because of my experience.

Exceptional

Superb

bed was not comfortable but the room and views were amazing.

Exceptional

Good

Pool Front desk person was not nice

Exceptional

Pool Front desk person was not nice

The place is absolutely beautiful. The room was beyond nice. The place was clean and full of great people. Second night there my friend and I were drinking and just talking outside. Not bothering anyone but we were called party girl and told we were disrupting other guests even though all we were doing was talking and sharing poetry. We were made to go to our room. Which we did without complaint, but someone was being a karen. I could understand if we were being loud making a scene or other things, but we were just chilling and talking not even loudly. I feel like we should of had the right as long as we weren't harming or being disruptive to sit outside and enjoy ourselves. Also a parking fee is absurd and if you're going to charge one, add it to the hotel cost with a car instead of separate fees that felt a bit unnecessary.

Exceptional

A lovely, spacious king suite with a very comfortable bed. Front desk staff and restaurant host were very warm and welcoming. However, perhaps because I was on the 6th floor, there was almost no water pressure in the shower and it took a very, very long time to get any hot water in the shower. I thought I was going to be stuck taking a cold shower this morning, but after ten minutes or so it did finally heat up. I would stay here again, but would try requesting a lower floor.

Clean and friendly

Location, Prices and Services Bottled water unavailable

Exceptional

Air freshener used in lobby area is overpowering. Greatly affected spouse’s asthma.

Easy access to airport and airport shuttle. Long term parking also available. Air freshener used in lobby area is overpowering. Greatly affected spouse’s asthma.

Place is gross. Bugs, sink doesn’t drain, AC didn’t work. The lady at the front desk told me she couldn’t do much. Young girl, clearly just didn’t care

We love this property. I have stayed there multiple times now and it is becoming the location I reach for when I head to Phoenix

Very nice will stay again

Exceptional

Clean room, nice staff. Parking was easy and the pool was nice.

I stay there frequently approximate three times a year due to work and I have noticed that the quality of the room is not the same but yet the prices have went up so it’s disappointing because I love the location and I love the Hilton group, but the quality of the experience was not there for me this last trip. The main elevator wasn’t working andI they were also hosting a conference along with family reunions so the hotel was more noisy during quiet hours and people were not respecting the quiet time so the pool echo

I stay there frequently approximate three times a year due to work and I have noticed that the quality of the room is not the same but yet the prices have went up so it’s disappointing because I love the location and I love the Hilton group, but the quality of the experience was not there for me this last trip. The main elevator wasn’t working andI they were also hosting a conference along with family reunions so the hotel was more noisy during quiet hours and people were not respecting the quiet time so the pool echo

Place looked nice. We showed up late and left early. The rooms were generic in regard to ambiance.

Place looked nice. We showed up late and left early. The rooms were generic in regard to ambiance.

Parking good, rooms ckean

Clean and nice staff

lovely place

A great stay, wonderful staff, very clean property!

Exceptional

No big deal. A place to sleep.

Great!

Nothing

A very spacious room, very comfortable and very close to the airport Nothing

Had a great stay for 1 night. Clean, comfortable and nice staff.

The pool was well maintained. The gym was pretty clean and the laundry room only has one washer and three dryers. So it was hard to be a load in. The staff was friendly and helpful.

The hotel overall is nice,I would definitely go back Well I wanted to take my breakfast to my room since I wasn’t feeling good,they said only dining.hence I just checked out early after 8 am

We end up leaving the property and not even staying the night. The area is very rundown, homeless hanging out everywhere, room access is outside. As a female traveler with 2 teenage girls with me, I didn’t feel comfortable staying so we drove back to Tucson after the concert . Better places to stay for the price.

Beautiful

Parking was easy, hotel was nice but service was slow. Felt bad they only had one person working the front desk and she was busy doing a bunch of things. Got to the hotel at the 2:30 and decided to hang out by the pool so we were going to have them hold our bags. The bag check guy saw us standing there with our bags and didn’t say anything, ignored us and left to go drop off someone at the airport. The front desk worked had to get keys to help us. Went to the bar to get ice and stood there for 5 mins and was ignored by the 2 workers. Tv in room didn’t work. Pool had garbage on the bottom.

Very dated. Staff was great and restaurant is solid.

Good

Close to the airport, lots of space and the pool area was lovely. I came in through gate 5 and it felt like I was in the basement in the service area. It would be nice to brighten this area with some plants and/or pictures for the walls. It was late and I was alone, so a bit eerie.

Close to the airport, lots of space and the pool area was lovely. I came in through gate 5 and it felt like I was in the basement in the service area. It would be nice to brighten this area with some plants and/or pictures for the walls. It was late and I was alone, so a bit eerie.

Easy parking, good enough pool, good food at the restaurant. Rooms were a little dated but worth staying here

I would recommend it to anyone

Poor

BEST HOTEL IN TOWN

Exceptional

Exceptional

The driver was very friendly. The Front Desk was as well.

Hotel was great, the driver for the shuttle was very rude

Very good

Yes they gave both of my rooms away after contacting them and telling them that my flight was delayed twice.

Facilities

Facilities

Very good

Yes

The location was fine. We stayed for one night and, unfortunately, our experience was disappointing from the start. The room rate was already quite high, and we were surprised to be charged extra for parking—especially since it was just an open outdoor lot, not even a structured garage. The most concerning issue, however, was the cleanliness. When I went to shower, the washcloth I took out was visibly stained/dirty. That is completely unacceptable, especially from a Hilton property where higher standards are expected. I did report this to management, and while they tried to resolve the situation by offering Hilton points, that solution didn’t apply to us since we’re not members. It felt like our concern wasn’t fully addressed in a meaningful way. Overall, this experience did not meet our expectations, and we will not be returning.

Parking was a little confusing for paying but figured it out. Cost more than the website said.

This place was quiet, clean, and very welcoming. The staff were very accommodating. My favourite part was check-in, when they offered us warm cookies. I only took 3 of the 4 offered, and when he kept insisting, I mentioned I have celiac disease, and they even had a gluten-free option for me, which I really appreciated. There was lots of parking, the pool was clean and stocked with plenty of towels, and the courtyard was a perfect, clean place to relax and hang out.

Air conditioning didn’t work

The bed mattress could use replacing. Very saggy where persons have slept.

Easy access to airport, great views of Phoenix No shuttle after a certain time even if missed by 5 minutes.

Serenity was blunt and rude at check in. The rest of the staff was kind and helpful. Overheard Serenity with another guest and she was just as rude with them.

The hotel was nice and clean. It had modern amenities and was nicely updated. Let's start with the automatic lighting in the bathroom-what a pain.Walk in and every light comes on. You can override the lights with two seperate switches, but after about 30 seconds or if you move, you get blinded again. Not the greatest experience when settling in after arriving at 1am. Now for the a-la-carte atmosphere. The desk person looked at us like we were crazy when we asked if there was a continental breakfast. Nope! $17 each for breakfast buffet. If we wanted a fresh coffee, it was $5.50 per cup, and we had to figure out the touchscreen custom coffee machine that tended to splatter and make a mess. Let's not forget the parking. OMG! after paying almost $250 for the room for one night, we had to PAY FOR PARKING TOO! The place may be nice, but I would give 0 stars in the bang for your buck category.

OMG, the LIGHTS. Bathroom lights cannot be voluntarily shut off and they’re as bright as an interrogation room. All room lights so bright. Outside layout and architecture weird- felt like a motel or section 8. Strange place.

Staff was just ok. Knew water filling stationed needed to be refilled and did not do it. Saw plenty of used items (glasses and napkins) that were not cleaned up. Also thought paying for parking was unnecessary.

Convinently located.

Very good

Staff very nice

Picked this hotel for a quick work stop near the airport. Instead I ran into paid parking and confusing Wi-Fi access with no clear instructions. Had to use my phone hotspot. Too many hoops for what should have been simple. Would not stay here again.

Breakfast was great as was the pool.

Con: Rooms very dated and needed a lot of TLC

A little pricey but worth it.

Staff was amazing and the property grounds are very safe and clean. It’s conveniently located near Phoenix Skyharbor Airport and surprisingly quiet. Other than the ice machine not working on my floor, I have no other complaints. I highly recommend!

Friendly staff very helpful. Hotel was very accessible and close to many activities

Staff was very helpful

Th breakfast was good. Small restroom with moldy stained ceilings. The restroom door doesn’t open and close you literally have to break in and out of it with your weight. Cold pool, no pool towels, limited towels for about of register guest, no linen or blanket for pull out bed in the sofa bed. Remote don’t work for tv in living area. Rude security. Another 15 charge for parking ridiculous not worth the price of stay the hotel is run down.

Blood spots in room water dripped lights kept going on and off in bathroom all night

I didn’t use the pool but I wanted to. I left my pets at home.

Yes

Very clean and well kept. Housekeeping did a great job keeping the room stocked

Location, clean. Price a little on the high end

Good stay but not close to much. Sort of isolated area. Has to drive a distance to get stores or restaurants.

The actual inside of the room is nice. Love the layout. Really spacious with the sofa, small kitchen area and bedroom The outside looks really dated. I dont know how they could fix it up, but that would be nice. Also, you cannot place a pickup order for food during breakfast, although their website says its possible.

The room was exactly as advertised. Very clean and spacious, I almost spent the entire weekend in my room, due to how comfortable the space. Would defienetly book here again.

Was a nice property close to the airport. I only stayed a night but work in the industry. Staff was ok but could improve a bit in hospitality. They offer complimentary airport transfers but could be more hospitable. Rooms were ok, but heard a lot of outside noise from my room.

good breakfast and cookie with stay! swimming pool was cold

I would try another hotel you’re looking for one to stay at the airport. This was dirty, not well maintained, and did I mention very dirty. Killed two bugs in our room. Black smudges on the sheets. Kind staff but wow.

Friendly and helpful staff, especially in the hotel restaurant. Lovely pool and hot tub. Clean room.

Awesome property and very clean.

The hotel is relatively run down. It looks like a cosmetic renovation was done but there were a lot of things not working. The mattress of the sofa bed had a stain, one handle in the bathoom sink didn't work, the sink took forever to drain, the toilet took a while to flush, and the shower took a lot of messing with to make the water warm.

The hotel is relatively run down. It looks like a cosmetic renovation was done but there were a lot of things not working. The mattress of the sofa bed had a stain, one handle in the bathoom sink didn't work, the sink took forever to drain, the toilet took a while to flush, and the shower took a lot of messing with to make the water warm.

Staff was friendly but the hotel left a lot to be desired. Not the safest neighborhood. Elevators didn’t work. Hotel seemed outdated and rooms was dirty.

Staff was friendly but the hotel left a lot to be desired. Not the safest neighborhood. Elevators didn’t work. Hotel seemed outdated and rooms was dirty.

Clean room, great staff and amenities

Clean room, great staff and amenities

Warm pool temperature, clean and quiet.

Warm pool temperature, clean and quiet.

The staff tried but wasn’t always very helpful.

The staff tried but wasn’t always very helpful.

Water pressure was sucky, water got luke warm, the other elevator was down, the elevator I was on started screeching and wasn’t displaying their last elevator safety check. Then the emergency light started flashing at the bottom and all.

Water pressure was sucky, water got luke warm, the other elevator was down, the elevator I was on started screeching and wasn’t displaying their last elevator safety check. Then the emergency light started flashing at the bottom and all.

Staff member bar the front desk was completely disrespectful and rude also the driver both worked Friday morning around 8am were terrible with there service, I was calm and respectful trying to see if I could get accommodations because I got there early but after 8 hours in the airport because they told me to keep calling back which I did around 7:30am that’s when my trip reached its worst point I was scared to drop off my luggage because of the disrespect I received I was hung up on multiple times and no one even wanted to hear me out, my room was prepaid before I got there with no refund option so this kind of disrespect made me fear having to go through with my stay, I’ve never had this type of experience before so it was mentally draining and frustrating, the supervisor tried to fix things after the 14hours I had been there but the emotional damage was already done I wouldn’t recommend staying their for any guest, I was told I wouldn’t get my money back and I had no choice but to wait til 4pm check in time and hung up on repeatedly before ever getting a word in this was the worst experience ever

Staff member bar the front desk was completely disrespectful and rude also the driver both worked Friday morning around 8am were terrible with there service, I was calm and respectful trying to see if I could get accommodations because I got there early but after 8 hours in the airport because they told me to keep calling back which I did around 7:30am that’s when my trip reached its worst point I was scared to drop off my luggage because of the disrespect I received I was hung up on multiple times and no one even wanted to hear me out, my room was prepaid before I got there with no refund option so this kind of disrespect made me fear having to go through with my stay, I’ve never had this type of experience before so it was mentally draining and frustrating, the supervisor tried to fix things after the 14hours I had been there but the emotional damage was already done I wouldn’t recommend staying their for any guest, I was told I wouldn’t get my money back and I had no choice but to wait til 4pm check in time and hung up on repeatedly before ever getting a word in this was the worst experience ever

We loved this location! The building’s setup reminded me of being in Hawaii. Very welcoming staff armed with cookies (including going out of their way to make sure I got allergen free), and great tips for brunch. I would love to stay here again!

We loved this location! The building’s setup reminded me of being in Hawaii. Very welcoming staff armed with cookies (including going out of their way to make sure I got allergen free), and great tips for brunch. I would love to stay here again!

NO COOKIES OFFERED !!!

NO COOKIES OFFERED !!!

Room spotless comfortable

Room spotless comfortable

Nice

Nice

The room was fairly clean. The microwave was dirty and my blanket. Nakeyla at the front desk was extremely pleasant and made me feel welcomed. I was not pleased with the appearance of the property. It looked dated and I expected more. The buttons for the elevator do not illuminate. The outdoor furniture looks worn out. The amenities were nice however. I was told that I would get a $15 dollar daily credit that was not honored because I booked the stay through a third party. I did not like that. I am a diamond member. The breakfast was disappointing. I ate a sausage and I could tell it was sitting for a long time or likely cooked and reused from the day. The hotel was quiet and I appreciated seeing security.

The room was fairly clean. The microwave was dirty and my blanket. Nakeyla at the front desk was extremely pleasant and made me feel welcomed. I was not pleased with the appearance of the property. It looked dated and I expected more. The buttons for the elevator do not illuminate. The outdoor furniture looks worn out. The amenities were nice however. I was told that I would get a $15 dollar daily credit that was not honored because I booked the stay through a third party. I did not like that. I am a diamond member. The breakfast was disappointing. I ate a sausage and I could tell it was sitting for a long time or likely cooked and reused from the day. The hotel was quiet and I appreciated seeing security.

Everything was great

Everything was great

As soon as I arrived the staff was great! very clean, my son really enjoy the pool thanks!.

As soon as I arrived the staff was great! very clean, my son really enjoy the pool thanks!.

Everything was great😃👍 all so clean. My first choice 👍👌

Everything was great😃👍 all so clean. My first choice 👍👌

Room was clean but the TV would glitch and had to turn on and off. Bed was a little hard

Room was clean but the TV would glitch and had to turn on and off. Bed was a little hard

Amenities, staff clean room!

Amenities, staff clean room!

Clean and staff was nice

Clean and staff was nice

Room was great. Front desk was wonderful

Room was great. Front desk was wonderful

I will be very honest with you. I was very disappointed.

I will be very honest with you. I was very disappointed.

The room itself was the best part, so if you don’t care about anything outside of your room, this is the place for you! The staff was friendly, but the breakfast buffet was overpriced and the quality of the food and beverages couldn’t have been worse! Someone needs to find a new restaurant manager. Also, when I called for an airport shuttle pickup, nobody answered for at least 15 minutes, leaving me to wonder if they even offered a shuttle pickup. Could it be that there is a management/organization problem? The building itself was also old and tired looking. Old slow elevator with a broken button inside. Not leaving a good impression. Won’t be back.

The room itself was the best part, so if you don’t care about anything outside of your room, this is the place for you! The staff was friendly, but the breakfast buffet was overpriced and the quality of the food and beverages couldn’t have been worse! Someone needs to find a new restaurant manager. Also, when I called for an airport shuttle pickup, nobody answered for at least 15 minutes, leaving me to wonder if they even offered a shuttle pickup. Could it be that there is a management/organization problem? The building itself was also old and tired looking. Old slow elevator with a broken button inside. Not leaving a good impression. Won’t be back.

Good food, friendly staff. The building is old and not good-looking on the inside.

Good food, friendly staff. The building is old and not good-looking on the inside.

Clean room at a great price

Clean room at a great price

Good Customer Service

Good Customer Service

breakfast was ok, but there was no one to greet me at the front so I helped myself to the buffet. parking was ok.

breakfast was ok, but there was no one to greet me at the front so I helped myself to the buffet. parking was ok.

Staff was very courteous and kind! They made my check in process smooth and easy which was very nice after a long day of travel! Will definitely be back to this hotel when I travel back to phoenix!

Staff was very courteous and kind! They made my check in process smooth and easy which was very nice after a long day of travel! Will definitely be back to this hotel when I travel back to phoenix!

We had an amazing stay. From the front desk hospitality to the artwork on the hallway to the relaxing rain

We had an amazing stay. From the front desk hospitality to the artwork on the hallway to the relaxing rain

I’m

I’m

Staff was great along with the shuttle and breakfast, but rooms needs updates.

Staff was great along with the shuttle and breakfast, but rooms needs updates.

Weaker than expected.

Weaker than expected.

Detect Saturday morning asking for maintenance to come and check the water . Returned to the room 13 hours later , our keys did not work and nobody checks the water . We were exhausted after a long day

Detect Saturday morning asking for maintenance to come and check the water . Returned to the room 13 hours later , our keys did not work and nobody checks the water . We were exhausted after a long day

The room was clean and the staff was attentive and professional.

The room was clean and the staff was attentive and professional.

Enjoyed my stay and from desk staff + security were amazing! Blackout curtains were amazing, staff we interacted with were so friendly & helpful, and it was conveniently located. My only complaints are that housekeeping never gave us a trash can liner for our trash can throughout our entire week stay, and the pull out couch bed had stains on it. The stains appeared orange/brown/reddish so I opted to sleep on the couch in its normal position which wasn’t nearly as comfortable. Other than that enjoyed my stay!

Enjoyed my stay and from desk staff + security were amazing! Blackout curtains were amazing, staff we interacted with were so friendly & helpful, and it was conveniently located. My only complaints are that housekeeping never gave us a trash can liner for our trash can throughout our entire week stay, and the pull out couch bed had stains on it. The stains appeared orange/brown/reddish so I opted to sleep on the couch in its normal position which wasn’t nearly as comfortable. Other than that enjoyed my stay!

The shower had luke warm water

The shower had luke warm water

Friendly staff

Friendly staff

Thank you for a great experience.

Thank you for a great experience.

The staff was very friendly and helpful. The rooms were clean. I wish they had a full service restaurant onsite but that was my only complaint. They had a breakfast Buffett available and then a dinner option from 5 to 10. It is very close to the airport and the shuttle service was great. We arrived around 1:30 and there wasn’t anything that close for lunch

The staff was very friendly and helpful. The rooms were clean. I wish they had a full service restaurant onsite but that was my only complaint. They had a breakfast Buffett available and then a dinner option from 5 to 10. It is very close to the airport and the shuttle service was great. We arrived around 1:30 and there wasn’t anything that close for lunch

Meh, rooms were adequate, definitely nothing above 3 stars. Conveniently located to the airport at a reasonable price. But just know you get what you pay for. Knowing that before you book, you will be satisfied.

Meh, rooms were adequate, definitely nothing above 3 stars. Conveniently located to the airport at a reasonable price. But just know you get what you pay for. Knowing that before you book, you will be satisfied.

Great location. Great staff clean and safe

Great location. Great staff clean and safe

Room was clean. Staff was cordial

Room was clean. Staff was cordial

Room was nice, staff was very friendly, grounds were clean and tidy and it is in a good location close to the airport for overnight stays. The free shuttle is an adddd plus.

Room was nice, staff was very friendly, grounds were clean and tidy and it is in a good location close to the airport for overnight stays. The free shuttle is an adddd plus.

Customer service was marvelous

Customer service was marvelous

The room was bigger and better than I thought it would be, friendly staff, amazing property, safe environment I definitely recommend 320 N 44th st!

The room was bigger and better than I thought it would be, friendly staff, amazing property, safe environment I definitely recommend 320 N 44th st!

nice

nice

Housekeeping needs to pay attention. Floor wax dirty. Bathroom/shower was clogged.

Housekeeping needs to pay attention. Floor wax dirty. Bathroom/shower was clogged.

nice

nice

Nice hotel, not impressed with having to pay for parking!!?? Never had to do that before. The front desk should have mentioned it. I also thought it was kind of deceptive when I booked on line that it was stated buffet breakfast available. It should have been clear that you had to pay for it. I thought the price was awfully high

Nice hotel, not impressed with having to pay for parking!!?? Never had to do that before. The front desk should have mentioned it. I also thought it was kind of deceptive when I booked on line that it was stated buffet breakfast available. It should have been clear that you had to pay for it. I thought the price was awfully high

We had to be moved rooms due to a stopped toilet. We were lacking towels in the room for a family of 4 as well as linens for the sofa bed. There was no answer at the front desk.

We had to be moved rooms due to a stopped toilet. We were lacking towels in the room for a family of 4 as well as linens for the sofa bed. There was no answer at the front desk.

The staff was amazing!

The staff was amazing!

The staff was great although this is not a 4 star hotel at all.

The staff was great although this is not a 4 star hotel at all.

Room was clean, Staff was amazing!

Room was clean, Staff was amazing!

Internet lags a bit, enjoyed breakfast,

Internet lags a bit, enjoyed breakfast,

Na

Na

Staff was courteous and fast

Great staff!

They did not come clean my room

Staff!

The stay was wonderful! I’d definitely stay again! The property was absolutely stunning. I feel sorry I didn’t get a chance to try breakfast - had a super early AM flight. The staff was super kind!

Suite was very comfortable and shuttle to airport was a plus!

The room was clean and the staff courteous. We will come again.

Room was in good condition. Staff was very good.

I had a perfect stay. Super easy and convenient not to mention the staff were extremely respectful and nice. Thanks again for every thing

- more than likely you will be unable to park anywhere near your room - contrary to hotel website information, there is NO bellhop/porter to assist with heavy bags - only one elevator is operational and chances are it will not be near your room - the parking payment system is a nightmare. Too time consuming, too complicated, and if you forget your license plate number it is going to be a pain in the butt. It’s really too bad because everything else is great: nice rooms, nice staff for the most part, cookies are tasty, price seems fair overall. Just NOT friendly for those with physical limitations.

The

The shower had a facet that was difficult to get to shut off all the way. The bathroom motion sensor lights kept clicking on when I didn't want. They shut off while I was in the shower. It wasn't intuitive about which switch to use to get the result I wanted. The shower floor had a crack. Not a big deal and it didn't hurt anything

There is an extra charge for parking at the hotel.

Location close to airport, yet quiet from the planes. Breakfast and dinner in-hotel dinning was excellent. Hotel shuttle to and from airport was very good. Highly recommend for business travel; woukd choose to stay there again!

The floor was legit floating, almost like it had water damage horrible property

We booked here to visit the grand canyon, as well as check the restaurants and other things PHX has to offer. The hotel was very accommodating and fairly priced. Parking is easy on the app $10 per night, rooms cleaned daily, friendly staff, gym had dumbells up to 70lbs so was able to get 2 decent workouts done. Pool was warm and able to swim during the cool PHX evening. Honestly can't complain for the price. Had the buffet breakfast twice too and it was OK, nothing crazy but definitely fine!

Everything else was great, just preventive maintenance needs improvement

We have stayed here several times. We continue to comeback because it’s clean and friendly. The restaurant is awesome.

Staff at check in was extremely rude

great staff, room was very nice

Very nice Hotel and the staff were very friendly and the shuttle to and from airport was very good they were very friendly.

It was great!

Friendly staff, clean big rooms, comfy huge bed, kitchen area. Coffee maker, Coffee & creamer in room. Warm pool & hot tub! Sun over pool until about noon, then building blocks the pool unfortunately. Beautiful grounds with lots of activities to do-ping pong, huge chess board, lots of sitting areas. Highly recommend hotel yet surrounding neighborhood does not feel safe or walkable.

Janitorial staff was really nice, front desk person that checked us in not so much.

Every things was magnificent

Housekeepers were wonderful. The driver of the shuttle was really nice to me. She went out of her way.

The room was spacious, clean and comfy.

Friendly staff

Room is perfect

close to airport, quiet and nice environment, pool and restaurant, will use again. note: pleasant service...

I loved it here 💕

The staff, the rooms and everything about this hotel was amazing. I will most definitely stay here again. They make you feel like you’re at home and they also make sure that you are completely taken care of.

Ironing board fell apart. Only 1 of the 4 elevators worked.

Loved the location, room was clean and large. And the best cookies ever.

Clean room, awesome staff and very helpful, convenient parking with easy access.

Ok

.

Good if you need to be close to the airport

I really liked my room! My only issue was an elevator was not working and that made navigation to my room hard due to tons of walking

Good room. Nightime front desk was great. Guest should be told about the elevator issue. I am still recovering from open heart surgery and had to walk a long way with luggage and coming and going.

Nice ppl

Staff is wonderful

Kind staff. Very clean. Great amenities.

Was clean and comfortable. Housekeeping issues keeping pool towels stocked but other than that it was fine.

Room smelled of smoke and was not very clean. Bathroom shower was dirty

Elevator was not working

Room was clean and staff was attentive when we needed things. Airport shuttle was on time and always nice.

The rooms looked nothing like the pictures shown. There were people smoking weed and cigarettes everywhere, which was very displeasing. My husband and I could not stay there. Not a well experience for us.

Shuttle was on time and easy to locate

Very clean hotel. Shuttle service was on time. Very friendly staff.

Elevators broken. Restaurant was closed Won’t rebook over priced poor service, overall not good.

While the staff was excellent and the room was clean, our stay was unfortunately defined by major inconveniences. The bathroom tub was severely clogged, making showers difficult, and the elevator was broken, which made accessing our third-floor room at the far end of the building an exhausting process."

I met the staff know the sign language. That’s awesome!

The cookies weren’t even good! Never have stayed at an embassy suites that you had to walk outside to get to the elevator then walk outside again to get to your room from the elevator! Felt slightly unsafe…

Properly is convenient to airport travel. Staff is very pleasant.

Room was good just one of the staff lady was rude to me and my family her name was jennifer she was at night shift she didint even tell me the floor my room was at and she was very rude to a guy that was first there than me too if this hotel didint have that kind of people working there it would ive been a good stay.

Check in staff was super nice and helpful. Upon getting into the room noticed it was a little bit warm so turned down the AC. Noticed it still wasn’t cooling down. Let them know and maintenance came to check it and said it was working and offered to bring a fan but never received the fan. Ended up staying in a very warm room over night. Wasn’t too comfortable but wasn’t horrible. Other than that, pleasant stay.

Room was spotless and customer service was very helpful1

A perfect hotel for a night between flights. Excellent shuttle service between airport and hotel. Food was good and staff very helpful.

The area seemed very unsafe and was overall not a good place to be. The first night that we arrived, we looked at the sheets and there were red spots in a few different places. When we called the front desk, they were dismissive of the situation and had us change the sheets ourselves, and in the process of doing so, we noticed the comforter had red on it as well, and some other colored spots. The table had coffee stains on it, the ceiling in the bathroom looked moldy, and the same thing with the caulking throughout. The staff did not address or attempt to resolve the issue. Overall, a terrible experience, and I would not recommend this stay to anyone.

Both elevators were broke by the time I checked out of the property. I got stuck in one of the elevators for several minutes before the door finally opened.

Clean and quiet

The property is gorgeous!

Lifts were not functional. Airport shuttle good. Front desk some staff were rude.

Stayed here to be close to GCU. It’s clean & they are willing to help.

The property is nice, check in was easy and room and bathroom are as advertised. Only issue was elevators weren’t working in the tower near our room so it was a trek across property on 6th floor. Thank God some elevators were working though! My friend and I enjoyed our stay, very nice for airport area hotel - I would stay here again. Only other negative is we were told we couldn’t have a noon checkout due to large turnover and I didn’t appreciate that - being a Sunday and large property I don’t see why we couldn’t checkout at noon instead of 11.

Didn’t realize it was not an actual inside hotel as each door is outside. Bathroom shower floor was dirty and the ceiling you can tell it was leaking. Hotel is outdated. I won’t stay here again. It was not my double tree expectations as other doubletree that I have stayed at before

The room was clean and comfortable. I would definitely stay here again in my next trip to Phoenix.

The AC was phenomenal and the staff was very helpful and friendly!

Perfect Keep it up Thank you

We were in room 432. The air conditioners were so noisy. We couldn't open the windows to let the air in. We would have loved to do that as thunderstorms were in the area and the fresh air would have been welcomed

yes easy spot

Staff was really bad. They kicked me out to other hotel even I booked it 3 months before. No apologize and last minutes changes. Hotel management or staff really sucks. I hope this hotel will goes to bankrupt soon.

We loved our stay at your hotel… from checking in to the people working in the restaurant. They were all very kind and welcoming.. The food was great. We did order a breakfast and it was hot and delicious.! we liked our room. We were in 1 oh one. It was very clean and roomie.. We were very well taken care of and loved our stay.!

Nice and quiet, great pool, friendly help

Great pool! The property was clean and well kept.

Good front desk check in

Nice hotel

Clean and accommodating.

Extremely slow check in process (close to 30 minutes). Do not understand why it takes so long when I have a reservation. Property is dated but pretty well maintained. Time for a makeover.

The hotel is not in the area that is stated on Hotels.com

Hotel staff was very welcoming and facility was very clean. The chocolate cookie was very unexpected but added a personal touch to our stay. My family enjoyed our stay here.

A litany of issues. Erratic wi-fi, dated room, lukewarm hot water, malfunctioning lights in bathroom, closet. Uncomfortable beds, unequipped kitchen (no paper towels, plates, silverware).

Room service meals were amazing.

Room was clean , the staff were kind from the front desk to housekeeping everyone was very helpful . Great experience for my first time in Arizona thank you all !

Rooms can use some touch up

As soon as you walk in the smell is amazing! The staff great you. It’s beautiful interior. Going to your room the outdoor area is gorgeous. The room was nice. We loved having a living area separate from the bedroom. Bed was comfortable. The transportation was great! We had two different drivers for each ride to and from airport and both were friendly and helpful. We will definitely stay here again and again!

Was pleased with the entire experience. Friendly staff, clean, wonderful shuttle service. Very pleased with everything!

Convenient location to airport and ASU. Room is nice and clean.

Enjoyed my stay

Good size room. Comfortable bed. Warm, even with temp set, as per their instructions, at 70 for max efficiency, not for the person trying to sleep. Pay for parking, needing to be done before check in. Just let us add to bill. Not, log on etc and put in credit card info etc for a parking space.

Nice

Nice clean room amazing staff

The property was great. Super close to the airport and Chase field.

They are unprofessional and rude to guest that stay there.

The reception staff was amazing! They were so helpful with everything! They went above and beyond! I wish I would have gotten their names. Pool and jacuzzi were great as well!

Nice property

Breakfast service was much too slow.

Enjoyed our stay while in the room. Very spacious and walk in shower with all the accessories was nice! Beds were comfy. Only not so great thing, there was a daddy long legs and its large web outside on ceiling of door way. However, The staff was awesome in removing it right away when informed. Thank you!!

I didn’t like that you had to pay extra for parking

Nice quiet area with friendly staff and good rooms with ample room and facilities.

The check in staff were very nice and accommodating

The property was better than I thought it would be.

No free parking. How do you expect us to get there? Walk? And no free Wi-Fi access. I won't be staying at Hilton properties anymore.

Very convenient to airport with the shuttle service.

Sofa cushions terrible, mattress flat and ac didn’t work.

The restaurant was really great and I highly recommend

The lobby smell was overpowering to the senses. I never wanted to be in the lobby even for check in or check out but other than that the rooms are beautiful and the idea of the hotel is great

Nice hotel over all decent

Air conditioning was subpar. One of three rooms we booked had an AC that didn't work and the room temperature stayed 78F all night. Parking is $10 plus $3~ for fees per night. Pool is nice with an 8 ft deep end and a 3 ft shallow end.

The only problem I had with my room was the sofa bed. The sheets were stained and did not look clean, and the bed was very uncomfortable, needs a better, firmer mattress. Overall, a nice room, clean room.

Too many bad to list

Very nice hotel,staff was very helpful and friendly.Beautiful property free cookies and cold water.Fun,relaxing place.

The pullout bed in our room was very uncomfortable

Amazing

I didnt like that we had to pay for parking

Great staff, old property, well maintained. Paying for parking is very inconvenient. Would much prefer to have it charged to my hotel account and included in a single bill at checkout.

Amazing

It was a one nighter stay to drop my daughter off at the airport early the next day. I love how

Property was great and gave me free breakfast after the mix up with picking me up late from the airport

Everything about this stay was great! The room was clean and roomy. The atmosphere was so welcoming , staff was super friendly and efficient. Definitely coming back to stay again.

Awesome room, nice staff, reasonable price. Beds were comfortable and the walk-in closent was impressive. BUT - The bathroom sink drain was clogged, it did not get fixed during our stay - but they gave us free breakfast instead. The footrest was stained and the first room layout was a bit awkward, especially because we had to use the kitchenette sink to wash hands and such.

Elevator located unattached to building. Lots of vegetation. Security gated hotel. Will stay there again.

The property and staff are excellent. Clean. Gorgeous and comfy pool area. Friendly staff. Easy shuttle service. Convenient to public transportation, though no good food options in walking distance and their buffet is overpriced. The homeless drugged teen population in Phoenix is sad and highly visible around the property though this has no bearing on the property itself which is excellent.

Overnight outside parking for $50.00 is nuts

Had to stay in Phoenix going to, and from com vacation. Great room, nice bed. Would definitely stay here again.

Just needed to stay in Phoenix going to, and from, vacation. The rate was great, the room was awesome, the bed was comfortable. Would definitely stay here again.

Affordable and good accomodation

Rooms were very spacious and clean, pretty quiet as well.

No body come to clean my home

Clean

My stay was the best and very comfortable!! Will definitely return

On Sunday, I called again for extra towels and faced a similar situation. After waiting a long time, I called back only to be told that the front desk had forgotten my room number right after we hung up. The customer service was disappointing. On a positive note, the maintenance staff member at Caesars was fantastic and demonstrated excellent customer service skills. He was the only reason I didn’t rate this hotel a zero. He truly made a difference. Overall, the room was decent for the price, with a comfortable bed and plenty of space. However, the area could use renovations; the bathroom felt dirty, the walls were grimy, and we even noticed blood on the curtains, which was quite off-putting. I wouldn’t stay there again, but I suggest giving Caesar a raise for his outstanding service.

Waiter was rude at dinner

The hotel itself was clean and well-kept, which I definitely appreciated. The room was tidy, the linens were fresh, and housekeeping seemed consistent throughout my stay. However, the location was a bit questionable. It’s fine if you’re just looking for a clean place to sleep, but if location and surrounding atmosphere are important to you, it might not be the best fit.

The bed was very comfortable and they had cookies and lemonade. But they never had towels at the pool, ice machine was broken, had to call about the tv, refrigerator and asked multiple times for them to clean the room! Was not notified that the restaurant no longer was opened for lunch!

nice and clean.

🤗

It was good. The fridge didn’t work well, couch looked old, the tv channels very basic and no guide, no breakfast included.

What i liked about it is that the staff was likable and friendly I enjoyed my stay

Spacious rooms, great pool and service was amazing. I wasn’t a fan that we had to pay for parking (it’s a hotel not a resort), but overall it was a great experience.

I was staying there as I had an early flight the next morning. i just wanted a clean and quiet place to sleep and get a shower before boarding the plane.Unfortunately the shower was impossible to turn on. Finally a maintenance person came in and with extreme effort managed to get it going. It was so late though I was unable to get a shower in after all. I turned off the shower and was unable to get it to stop dribbiling. I realized that someone had forced it closed to stop the dribbling rather than fixing the cause. You need to improve your maintenance. The whole room seemed to need some TLC

After staying at the Luxor in Vegas it was nice to stay at a PROPER hotel with real service on our way back. Aside from a hiccup with the AC during the night it was perfect.

The ground mounted light future junction box cover was removed just outside my room. Couldn’t help but notice it from my window view of street. Wires exposed, nobody around!

Beautiful property. kind staff and beautiful room

Really nice affordable hotel. Clean. The area is just filled with crackheads literally as soon as you leave the property…

Enjoyed this stay!

Very good

I liked the property. The rooms were spacious and felt clean. There was only one working elevator, but it wasn’t too bad. Enjoyed ourselves and it was at a great price.

A bit dissapointed...this was the first time ive stayed at a Double Tree & bern dissapointed. The staff was GREAT....the property was lacking. The outside elevators are not air conditioned. Its an issue because the outside temp was 113°. The property needs renovation.

Hotel stay was decent. Had to call for housekeeping to constantly bring new towels after numerous failed attempts to clean our room and restock. Had to call front desk several times. The last straw was calling for new towels and waiting just for no one to come and bring them after being told they were coming up with some.

Spent one night after arriving back from Europe. Both exhausted. Beautiful suite, comfortable bed, large shower. Just what was needed. Convenient access by hotel shuttle to and from the airport. Highly recommend!

Love this luxury! Amazing staff very friendly and helpful. Room is lovely comfy beds and pillows. I loved the shower and products included

They have a larre check in of 4 pm which I failed to notice. We got there at 2 and they unfortunately had no rooms ready, but the staff worked with us and got us in as quickly as they could which was extremely nice or them. Hotel was very nice!

Wonderful decor, awesome restaurant, pool was great.

Staff was very friendly.

Amazing! Great accommodations. Great service. Super clean and comfortable

Very nice accommodation

Great stay,

Transportation staff from airport to and from were very welcoming and nice. Housekeeping staff was great, went above and beyond. Receptionist staff as well, very welcoming. I will definitely book again when I go to Phoenix.

very clean stay. 2 min walk from the airport.

Personas 11 de la noche afuera la habitacion requeria mas limpieza sl igual al baño atras de la puerta de entrada mani en el piso eso indiva quf ahi no se limpio

The staff was absolutely amazing!!! From check in to check out, the staff was helpful, informative and extremely pleasant!

Checked in as a single person staying alone. little interaction with staff.

Staff was very friendly. Room was dusty, lamp and remote conto hadn't been cleaned in a while. Shower had black stains on the floor, we didn't want to use it. Elevators were very dirty. Mattress was terrible you could feel the springs.

The pool closing at 10p was a disappointmet...its still so nice then! The pool is great, room service was prompt and delicious, and the bed was SO comfortable...will be a go-to for our future Phoenix stay-cays!

Staff was helpful, and friendly. Pool was clean, gym was clean. It was a nice, relaxing family atmosphere.

Ceiling in bathroom leaked; it was a rushed remodel and reminded me more of a motel 8 situation

This place is a dump won’t be staying here next time

Pool was awesome.

Nice location. Easy access to gas stations, Hole in the Rock mountain, Phoenix zoo, food selections. Front desk clerks & attendants were friendly! Quick room service! Pool area was clean & nice.

Problem between Expedia and Hilton needs to be fixed

Lovely place, we enjoyed our stay including breakfast in the restaurant on premises. We also bought pain killer at their convenience store. The only negative is that the elevator nearest our room was out of order, no big deal, there was another, we just had to walk a little further.

Reponse 2: Je reponds à la réponse inacceptable. 1) le numéro donné ne fonctionne pas 2) jai envoyé un message comme énoncé a un autre numéro je n'ai jamais eu de réponse. 3) je me suis rendu a l'endroit comme indiqué dans le message à la porte 5 et lorsque j'ai appelé vous m'avez indiqué la porte 7, juste à cote 4) je vous ai donné mon numéro à nouveau, vous ne m'avez jamais appelé lorsque vous étiez la. Arretez de trouver des excuses, le service n'est pas a la hauteur. La chambre est correcte, néanmoins l'endroit reste tres bruyant. Le service de transfert à l'aéroport n'est pas correcte. Nous avons contacté le service 3 fois, zvons attendue plus d'une heure sans que personne ne passe. Nous avions indiqué la bonne porte le bon endroit mais aucune voiture nest resté plus de 3mik attendre. Nous avons du payer un taxi 20 dollars. Arrivé à l'hôtel nous expliquons la situation, la personne de l'accueil nous dit qu'il est passé plusieurs fois. Ce qui est totalement faux. Nous ne recommandons pas cet hotel, et ne reserverons pas non plus dans une semaine.

Pool and outdoor space was great

The room was not very clean, and basic amenities were missing — no dish soap in the kitchenette, no sheets for the pull-out bed, and the “king” bed was noticeably small. The TV wasn’t a smart TV and didn’t allow streaming or casting. Worst of all, a loud alarm went off around midnight with no explanation, waking up our entire family. Definitely not the standard we expect from DoubleTree.

I wouldn’t stay again the room was decent the area not so much.

One of the elevators was not working for most of our stay.

Friendly staff and nice hotel will book again

Bed was uncomfortable but a large room

Hotel was fine the food was good at the restaurant and service was good also. We only stayed the one night because we were flying out the next morning plus, they have a free shuttle to the airport.

The room was clean, comfortable, and had everything I needed. I especially appreciated the cozy bed and the peaceful atmosphere, which made for a great night’s sleep. The hotel amenities were also impressive, including the fitness center and on-site dining options. A couple of suggestions for improvement: it would be helpful to have a shower station near the pool area so guests can rinse off before swimming. Also, the hot tub could use a little maintenance—the water pressure wasn’t as strong as expected, and that took away a bit from the relaxing experience. Overall, my stay was smooth, relaxing, and enjoyable. I would definitely stay here again and recommend it to anyone looking for a comfortable and friendly place to stay!

great hotel

Easy to check in. Steve was very helpful when checking in. We even got warm chocolate chip cookies. Gotta love that. Nice room.

Hotel a bit older but in general all good.

I’ve stayed in Double Tree by Hiltons in several other states and I have never been charged for parking.

Restaurants that open late everything was very nice and clean

I enjoyed my time there. But the bed was very stiff and uncomfortable. I think I’m allergic to your sheets. I developed rash on my neck and arms. You might want to consider changing the type of detergent you use on the sheets and pillowcases.

Loved everything

The hotel was perfect. And clean. I got to use the gym and the pool was fantastic. The bed was better than mine. I am a fan and will be back. I recommend this hotel to everyone.

Great experience

Great location for airport access. Nice pool area!

We got a great nights rest. Very comfy bed. The staff were fantastic. They were very accommodating and friendly. The breakfast was ok. I would not be happy spending $26 per person, which is the advertised price. Typical hotel breakfast that is usually included for free….but you can get an omelet made to order. The pictures do make it look nicer than it is though. The building seems to be quite old. Most of the landscaping is sparse, but we are in the desert.

The oddest part was entering the hotel where we were directed to go. From the parking lot, we went down a long, dark hall to get to the elevator. It was a service corridor for laundry, etc. and not very inviting. Although it was a fairly small thing, it didn't say "Welcome!" So I got my great pool area and sacrificed a well-appointed room. I would have been happier if I'd gotten both for the price.

Great stay!

Very clean. Very friendly and helpful staff. Great restaurant.

Shower

Breakfast was disappointing for the price. Not many healthy options like fish, live yoghurt, muesli, fruit juices.

Would stay again, staff was very helpful and friendly

The property was perfect. Kid friendly we had such a great experience.

The rooms were clean. No complaints about the room. The only thing is the lady at the front her name was Jennifer when checked in was not very friendly I felt that I had to know everything when I never been there before. Especially the parking she said scan code it tells u everything that’s it. Talk to your staff about being more friendly

Check in was not well organized. Shuttle left without me and prior to scheduled time

Well maintained property and employees are amazing

Great room!

A/C didn’t work in the room, the floor, vents and bathroom looked like they never cleaned them.

Shampoo fell off wall in s

Nothing

Everything was great

Weekend getaway

Room was ok. Front desk welcome was super rushed and unwelcoming. Wrong advice on where to park. Lotion bottle in bathroom empty. I will try somewhere else next time.

From check in til I left was great. The ppl at the front desk were so nice, the property looks great, awesome lay out and the room was great.

Very clean and updated room. Excellent value.

Very convenient to the airport. It was an overall nice place to stay. I love the pool.

Very pretty

Clean, nice courtyard and pool area.

Everything was good except the fire alarm going off at 5 in the morning. Also was told to be downstairs

Great hotel, love the cookies

Need update with the towels and room cleanliness.

Great Plac

Big crack in shower and ceiling above shower needs some attention

Property good… Outside of property not good!

Staff polite. Excellent breakfast options. Be careful not to walk too far away from Hotel; seems the "bad" area is a few blocks from hotel. Also, I wasn't offered the "warm cookie" they're supposed to be known for....

The most enchanting feature of the stay was the thoughtful touch of welcome cookies upon arrival. It's a small gesture, yet it speaks volumes about the hotel's dedication to creating a warm, inviting atmosphere. This sweet surprise set the tone for a truly comforting experience, where every detail felt catered to relaxation and enjoyment

Parking was a bit far at 500 feet from the front (and only?) door. Parking fee is extra and is collected by a third party. I think it was $15 or so for a night. The room was old but moderately recently remodeled.

fine, not great for the price. looking a little tired inside

Property was clean and specious

Jerrica: amazing, attentive and so sweet. Upon arrival our toilet wasn’t functioning properly. We quickly realized it was probably clogged at some point before our stay, a chain was loose, and the water pressure was turned off so it was not filling. Jerrica informed us there were no maintenance workers on site and no other rooms available. We understood because of how late it was and asked for a plunger so we could fix it ourselves. She actually met up with us and gave us the plunger right before leaving her shift for the night just to make sure we got it. We appreciate her! Chris: extremely rude and dismissive. Didn’t want to help us with toilet issue. Yelled at my sister and I in the lobby. All because we asked a question, he answered, we did what we were told to do, he watched us trying to do it several times(where to pay for our snacks) when we locked eyes I apologized for bothering him again but it wasn’t working. He started making aggressive hand gestures and yelling “WELL YEAH. Because I HAVE TO PHYSICALLY BE THERE TO DO IT!” but he didn’t specify he needed to do it. I calmly apologized and told him that had he specified that, I wouldn’t have tried doing it myself. Him and the customer he was talking with started laughing and talking about us. I didn’t know what to do at that point because I was so shocked. We were only trying to buy some snacks. He acted like we were a huge inconvenience for it. I let him know we fixed the toilet in our room and he laughed.

Very convenient and clean hotel that had great customer service during the entire stay.

nice location

The hotel was easy to find and the staff was helpful and friendly. Rooms were clean and well equipped. Only criticism I have is have is that the water pressure was very low. We will stay there again.

I don’t like the fact you charge for parking then don’t protect your customers cars. Don’t collect money for holding a space on your property then. Park at your own risk but I’m charging $10 a night. Smh

Very nice experience

Restaurant was great, amazing food! Pool was okay and room was just so so. Front desk staff were polite but not very friendly.

Excellent place

No comment

When we arrived they said they oversold the double queen rooms, they said we had to take a king room. I was on a trip with my brother so he was forced to sleep on a couch bed that had gym on it, when I booked well in advance for two queen beds. Then I asked if it was cheaper and she said yes, yet I was charged $26 MORE than my original quote.

Ok

It was a very well taken care of hotel with nice amenities and friendly staff

Great location for overnight stay in Phoenix. Prompt shuttle service to airport. Cafe food was very good.

Like a motel

We noticed the well-maintained mature trees on the property. This is a unique occurrence among hotels! It is an indicator of advance planning and THOUGHTFULNESS before the construction began. These trees contributed to the ambiance of the hotel like a walk in the park! Much appreciated!!

The room was in great shape except the bathroom floor was a little worn out. There is a walk in closet, get for a little privacy when getting dressed. A/C was good, but the noise from the unit above was annoying, so could improved sound proofing.

Great stay, thank you!

Hotel was very nice and clean. Love the restaurant food the salmon chowder was amazing. Bartender was very friendly and helpful. The room was impeccable. The gym was small but well equipped. Overall the facilities were to high standards.

The pictures and the ratings are misleading. I would say this is a 2 or 3 star motel. I left 15 minutes after I checked in, as it was a huge disappointment. Not even the cable tv was working. I agreed with the desk clert to be responsible for just one night- well they charged me for my entire stay. Hotel says I need to contact Expedia, Expedia says I need to contact hotel. It's a long and very frustrating ordeal. I would not recommend.

Nice property

The property is near the Airport. The rooms are very spacious. I like the rooms and the sitting room area and it has provacy incase you have guests. I like the view too Beautiful view. It aslo has shuttle to the airport. The Breakfast was very delicious l liked everything l ate. The staff were very kind and very welcoming, they had excellent customer service. Thanks.

We didn’t have much time at the hotel given we arrived late and flew out early but there are no general complaints. The cable was out during our stay so we didn’t get to enjoy any tv but that really wasn’t the end of the world. Convenient location to the airport and shuttles that run around the clock made for a great experience.

The wonderful courtyard of this Doubletree Hotel is a peaceful oasis with a great pool and hot tub, and, from the skywalks, great views of the Phoenix skyline and airport. The neighborhood is a bit seedy, but extraordinarily convenient to the airport (and also with a wonderful brewery, Walter Station, right around the corner). Our room's air conditioning was not working, which we would have reported had we noticed earlier (or planned to stay for more than one night). The staff were very helpful with issues that we did bring to their attention. Would definitely recommend this as a great location for the start of end of any trip going through the Phoenix airport

Great shower pressure and TV lost access to cable unfortunately.

Staff extremely helpful.

Stayed for an overnight prior to flying. It was good and clean.

Thumbs up

Reception staff excellent especially Gigi

We only stayed here for one night but really enjoyed our stay. My kids loved the fire and fountains on the way to our room. The room was spacious and comfortable. My son had fun swimming in the pool the next morning. Conveniently, towels were provided at the pool.

DON'T STAY HERE IN SUMMER!! The air conditioning system is VERY OLD and VERY NOISY. It would be impossible to sleep having to run the AC 24/7 during the 120 degree summers in Phoenix. We could barely have a conversation when it was on.

Im not a fan of hidden fees. They charge for parking which you find out once you get a parking ticket to pay online. They just implemented recently front desk stated. Ohh yeah theres more than enough parking since it’s surrounded by vacant office buildings in the middle of nowhere. Its like charging for sand at the beach. Wont be back.

Loved the pool and play area with chess and ping pong. Didn’t love having to pay for parking. The restaurant prices are higher than I expected, so we opted to eat elsewhere.

I enjoyed my stay here. It was close to everything and I felt very safe. The pool and jacuzzi were mine and my daughter's favorite. The nachos at the restaurant were delicious. The location was clean.

OK for overnight close to airport

The room was very sterile and there were no spoons or anything to stir the coffee with. It was not a comfortable stay like most Hilton properties are.

The DoubleTree in Phoenix was outstanding. The property is beautiful and the staff made us feel welcome. The onsite restaurant was also outstanding. Wonderful service and food.

For the price I expected a high quality top end hotel. The rooms just seemed outdated and way overpriced. The rooms weee vey spacious. But definitely not luxury or high quality. My two bedroom suite felt more like an extended stay motel not a high quality double tree. I would not recommend for the prices they charge.

It is very nice and attractive

Shower leaked all over bathroom and toilet was broken and beds were harder then a rock

Our son had fun in the pool, complimentary cookies were food and a nice gesture. Poor communication from Staff, did not greet me when checking in or didn’t explain anything about parking, etc. which is a joke. The representative didn’t share anything about breakfast, I had to call and ask which that reminds me our room phone wasn’t working and the maintenance persons did come and resolve this for us. Very disappointed with Teresa the manager provided us no resolve when we shared our concerns. After she mentioned we can not do anything if they are not told about the issues. Refrigerator racks were old and cracked, they had no replacements, hot water didn’t work in room, When we checked out the representative did not even thank us for our stay or ask us how it was. But maybe because I was already communicating in reference to the text messages they sent throughout the stay asking us how is our stay. Which was a nice gesture as well. We would not stay here again.