The Peoria Hotel, SureStay Collection by Best Western

Ya tenía pagado mi reservación y luego me dijeron que no aún con el recibo una trabajadora revisó y dijo que ya estaba pagado, pero el primero dijo que no , no aceptó que cometió un error, la otra persona tuvo que decir que no se cobró que hubo una declinación. Tu que llamar a la compañía de Expidia para ayudar. Espere 1 hora con 40 minutos para resolver la situación.

Loved the location. Near stores and restaurants. The hallways were steaming hot. Half of the hotel is getting renovated and that made it uncomfortable in the morning waking up to construction work. The bathrooms were not that clean. The hotel had an overall bad stench.

The room was very spacious. Clean sheets! Part of the hotel was under renovation.

Pleasant

I’m an easy going guy so take that into account when reading. I just needed a place for the fam to basically sleep while we attended athletic events for the weekend. Bad on me for looking at the reviews after I booked it upon seeing 3.5 / 5 stars on Google. However, there wasn’t any notice of the renovations anywhere I saw on Google (look to the reviews) or Hotels.com. So pool is closed, there’s stains galore in the rooms, caulking and tiles out of place, runny fixtures, etc. Staff are pleasant and I feel for them but…yeah. For me, we just grinned and bared it. The breakfast area is clean and best part of the stay.

Very good place

Very good place

Nothing

Location it was right around the corner from everything I was looking for Nothing

Hotel was dirty. Carpet stains in room. Bathroom door collided wth toilet. Elevator dirty.

It looks like they are upgrading some sections of the hotel. Water pressure and temp for showers, amazing!! The rooms are looking a little run down but it looks like they are working on it. Staff was very friendly.

The room was big and I liked that the sink was outside the bathroom, allowing it to be used when someone is taking a shower. This hotel has new owners and has some ongoing modifications. If the changes are made I feel like it could be a nice hotel. Right now, the fitness room, was lacking most of the dumbbells and the pool is out of order. Breakfast was adequate. It could use a place to refill water besides the drinking fountain. Rooms were nice and big!

The room was clean despite what looked like a pizza/ marinara stain on the carpet. Their isn't a pool like advertised in the pictures, stains on the carpet in our room, and our t.v. in our room wouldn't turn on.

The room was big and I liked that the sink was outside the bathroom, allowing it to be used when someone is taking a shower. This hotel has new owners and has some ongoing modifications. If the changes are made I feel like it could be a nice hotel. Right now, the fitness room, was lacking most of the dumbbells and the pool is out of order. Breakfast was adequate. It could use a place to refill water besides the drinking fountain. Rooms were nice and big!

The room was clean despite what looked like a pizza/ marinara stain on the carpet. Their isn't a pool like advertised in the pictures, stains on the carpet in our room, and our t.v. in our room wouldn't turn on.

This hotel is in terrible shape. The sofa and carpet had stains. The ceiling had spackle that was put on an area that had leaked. The toilet didn't flush well. The tub had major signs of wear. I didn't stay the 2nd night and went to a Hilton.

Exceptional

This was an absolute nightmare. Do not stay!

Exceptional

This property is easy to get to & plenty of parking. The room was clean & bed was comfy.

It was an ok stay

I walked in looked at the facility and the room and turned around.And asked for a cancellation of my stay. They confirmed that I would just be charged for the day but I would receive a refund for the rest of the days that were scheduled. I have not received my refund.I am very upset about that.Also, the hotel is under construction and the people that are doing work on the hotel are living there.There's plastic sheeting and dust everywhere.

I have not received my refund.I am very upset about that.Also, the hotel is under construction and the people that are doing work on the hotel are living there.There's plastic sheeting and dust everywhere.

Good room and helpful staff. They are actively making improvements, but I don't mind the progress!

Nice and clean

Check in was very quick. Staff person was extremely helpful and friendly. Hotel had strong odor of marijuana in halls and elevator. Room was spacious. Shower pressure was weak but rest of the room was ok. Did not partake in breakfast but it was stocked and had a nice variety. Quiet, near dining and shopping options. Good value for the price, especially in Peoria.

I was given the wrong room I paid for a 2 bed and a sofa bed got a one bed and a sofa bed I was charged 300.00 which should have been only 194.

Had to ask turn things back on even though breakfast wasn’t over yet. And all in construction and the halls and rooms are in poor shape

This place was a wreck and smelled terrible! Rooms were gross. Could not wait to get outta there.

Room was okay. There was a small hole in the ceiling above the shower. We couldn’t get the tv to work but we were tired when we checked in so it didn’t really matter anyway.

Toilet flooded room when I flushed it.

Good good

The breakfast was good, sadly they were out of orange juice, but had apple juice. The fact that the hallways smelled of weed strongly, gave me a headache, not to mention my child was staying with me. The sheets and towels were stained, the pool was out of commission, the cable did not work, there was wall paper peeling away from the wall, beard hair all over the counter and sink, we found blood stains on the pillow cases, there was a huge crack in the ceiling above the shower head. The elevator which had mirrored walls was filled with smears and hand prints. And the bed was very uncomfortable. Sadly, I did not take any photos and I wish I had. We also saw lots of materials like they were in the process of renovating, which I hope they do.

Very good

The fact that the hallways smelled of weed strongly, gave me a headache, not to mention my child was staying with me. The sheets and towels were stained, the pool was out of commission, the cable did not work, there was wall paper peeling away from the wall, beard hair all over the counter and sink, we found blood stains on the pillow cases, there was a huge crack in the ceiling above the shower head. The elevator which had mirrored walls was filled with smears and hand prints. And the bed was very uncomfortable. Sadly, I did not take any photos and I wish I had. We also saw lots of materials like they were in the process of renovating, which I hope they do.

Exceptional

Absolutely disgusting. First time in my life I walked out and refused to stay. Don’t do it!!!

Spotless room! Courteous staff. Good location. Comfortable bed.

It looks like this hotel is “newish” as the outside sign is busted out and a small printed sign is hung at the front desk saying “The Peoria Hotel”. The guy at the desk seemed to be expecting us which was nice. The check-in process was quick. The decor was older. The beds did not have a covering over the box springs. The pull out sofa had some crumbs in it and no extra linen. The phone did not connect to the front desk so we had to go and get extra linen. This would be one reason why I would not recommend the hotel. If there was an emergency, there would be no way to call the front t desk for help. There is no housekeeping service which was a surprise. We had no refills of Kleenex or toilet paper during the stay. The breakfast was the same everyday. The ice machine on the first and second floor did not work. The only great thing about the hotel was the three guys who rotated at the front desk. They were extremely nice and promptly helped us. There did not seem to be a lot of people staying there as we were able to park close to the front door.

Room refrigerator smelled like mold. Carpet stains everywhere. Stains on couch cushions. Beds largely uncomfortable...which we can deal with, it's always a mixed bag. I don't think they were actually queen beds. They seemed smaller than queens. I sleep on a queen at home, and this was definitely not a queen sized bed. I feel as if a corporate team were to come in, they would shut down the place based on our room. If it is corporates fault by not approving a budget, then shame on Marriott.

The hotel could use some updates in the rooms but the staff was super friendly. The only reason we would not stay again is because we stayed one night and they charged our card 3 times and put our bank account into negative.

First she said my reservation was cancelled she blamed Expedia for cancelling my reservation. Then she changed her story and said a staff cancelled my reservation. So I had to pay out of pocket for the room. Which was not a very nice room. The room was not cleaned at all and the desk agent gave me this room on purpose.

Carpet in room was dirty and overall hotel is very outdated.

Room carpeting was pretty badly stained in several spots. Not enough pillows on bed. ‘Hot’ breakfast was pre-made sandwiches.

It’s great if you are looking for a two star hotel. For a three star hotel it has a motel type feel. Clean and ok. Staff were friendly.

Wife says she got flea bites there

Our stay was fine. Staff was nice. Breakfast was good.We had a room for 5 people. I wish there were extra blankets & pillow for the person sleeping on the couch. Some of the bedding had stains which probablyhars to avoid being white, but they were clean.The tissue box was already half emtpy and no extra available. The A/C was very loud. Can see some spots on the carpet that were damaged but didn't bother us.

Front desk was great and friendly. The room could have been clean a lot better.

Property was easy to get to. Staff friendly and helpful. Lobby clean. Accommodations were clean but older. Beds could be upgraded. Floor tile in bathroom broken/uneven. Couch in Suite area older and needed replaced. Lights on the building next door flashed on and off all night! Windows should be tinted so you can't see that light at night. We felt like we were in an old disco. On and off, on and off all night.

It was very clean abd very well maintained. The front desk people were very helpful and friendly. The morning breakfast was tasty and offered a great variety of choices. Our stay was very comfortable. The price for the room was reasonable, especially for a suite!

The check-in clerk was very nice. The bed was clean but the sofa and floor was not clean. Pool was not in service and breakfast was breakfast sandwiches (pre-packaged). I will not stay here again.

The staff were very good! They were very helpful and personable and professional! Melanie, is a good example of the very good personnel working there!

The tub was stained. Not dirty but stained.

My stay was very good and I rebooked a second time because I was very pleased with the accommodations.

Nice & clean

Friendly and clean.

Helpful staff. Gluten free options for breakfast.

It would of been nice to have some type of compensation provided.

The bed was comfortable and the room was a good size. The towels are horribly thin and scratchy. The sofa was comfortable to sit on but stained. The carpet was pulling up at the doorways. Our view was the roof of the strip mall across the street.

Wonderful and peaceful stay

What I did not like is the false fire alarm that went off in the middle of the night and no reduction in the rate fee, because we'd booked through Expedia. Not happy at all.

The pool was broken. The coffee was cold the door for me to access where I parked was broken. I had to walk to the front. I am a heart patient so it was hard.

Was good

Staff was friendly and helpful

Very clean and friendly staff

Clean room, no complaints. I would greatly stay again.

This was our second stay at this property. The rooms are spacious with 2 beds and a couch that folds out into a third bed, which works well for our family of 4. The rooms are nicely decorated and fairly well taken care of. It's not a new hotel, but we had no complaints. The breakfast was nice with a mix of cereals, bread products, breakfast sandwiches and waffles. The pool was closed while we were there, but that wasn't an issue for us.

👍

The room was very spacious but it had a weird layout. The air conditioner was loud. The complimentary breakfast was not good

Very clean spacious room.

Very nice for the area it is in

The service there was wonderful. The staff were very friendly and helpful. Their rooms were clean but the carpet wasn’t very clean. This caused me to feel apprehensive about walking around barefoot in the room.

No clean room

For the price we paid, we excepted better! To many stains on the couch and carpet. Shower looked horrible but was functional. TV channels were very limited with too many kid channels. No coffee creamer.

Spacious rooms

The staff was incredible.

I had a very enjoyable stay

Clean, large rooms.

Stained sheets, dirty comforter. Bathtub was not clean. Staff was friendly but room was not properly cleaned

At breakfast, a girl on your staff asked if she could bring me another cup of coffee. I did't want one, but I appreciated the offer

Great stay.

Staff was nice, pool was closed and breakfast was cold ..room was nice

stayed for sports front desk was very nice

Room was clean except for water damage spots and cracking a few places on the ceiling. Mattress was uncomfortable and comforter was yellow (hidden under a top sheet) No conditioner in the shower.

Terrible service, they don't care about your comfort. Bed bugs everywhere. Go elsewhere.

Quiet

My only issue was the toilet wouldn't work properly. I thought it was plugged but even after getting the plunger it wouldn't flush right.

Old, stained. Exterior door didn’t lock entering building on side next to our room definitely a safety concern

Great stay!

Curt at the front desk was very kind & helpful. The breakfast buffet was amazing that it offered Gluten Free options like bagels, breads, vegan sausages! They had tags to communicate which rooms had pets! The water & fruit in the foyer was a nice touch!

Enjoyed my stay everyone was very helpful.

Didn't stay this time. There was no water. So canceled and went somewhere else.

Been here multiple time. Always good

Pleasant

I like area!!

Very clean

Hotel was being remodeled/updated and we are not aware of that when we booked. We specifically booked because there was a pool. It was out of service. Staff was extremely kind and accomodating.

early check in

The room was clean and nice, the breakfast had a few issues with the drinks having too much water and the pool under maintenance, but nothing we minded adjusting to.

Lobby and staff were polite, but once we hit the elevator we knew something was wrong, it smelled strongly like urine. Pool was broken with no notice. Got into the room and it smelled of mildew. The couch had dirty stains on it as well as the carpet and the room was very out dated. We ended up leaving.

Just a nice surprise

Our room was not clean, and breakfast was bare.

Room was spacious, and breakfast was great. We will definitely stay at a Springhill Suites again.

The property could definitely use a refresh but all in all was a good setup for the location and price for our daughter's softball tournament at the Louisville Slugger Complex.

Carpeting was filthy and tub was filthy. Other than that, staff was great!

Staff was very friendly

Fine, efficient, friendly staff plus large comfortable rooms make this place truly excellent.

Very friendly staff. Nice area.

Economical stay. Needs a refresh to meet Marriot standards in my opinion.

Beautiful well-maintained property! Staff is friendly and efficient. Rooms are comfortable and spacious. Location is convenient.

Still awaiting a call from a manager!!! Mold in the bathroom. One of the elevators were not in service. Breakfast was served cold. Save your time and money and stay away from this hotel.

The staff was great property was clean good breakfast

Best place ever!😀

Everything was fine, it’s hard to score a hotel when you are often there briefly over night.

Property is consistently exemplary in service and value.

The bathroom had been flooded at some ppoint and the floor was coming up. Tub wouldn't stop leaking and there was water spots all over the ceilings. Like bathroom.above has leaked before. Nothing actually fixed correctly. The pool was down for maintenance. They did offer 20 dollars off for that but it was a big disappointment.

Clean, quiet and great staff

Over all it was nice, friendly very convenient to malls, food. Only negative was mini fridge was dirty and icebox was one big lump of ice (needs to be defrosted) even better replaced. It worked.

The person at the front desk was great! Both evening and check out. Once to our room we could see it was a bit dated and warn BUT… it was clean, comfy and a nice space. Would stay again.

Pool was down, which disappointed the kids

I had a billing issue that was never resolved.

My garbages still had garbage in them when I checked in. I was disappointed the pool and hot tub were closed for modifications. Over all, it was fine for a short stay.

Horrible Condition. Worn out furniture and changed rooms twice.

Tierra the front desk was very kind and helpful, I mean all the front desk actually. Great breakfast,

The carpet and bathroom need to be changed. The carpet is dirty and bathtub is disgusting.

Great for an overnight on the way through town. Computer system was down, but desk clerk was great and got us checked in quick.

Just a night over but was comfortable and close to airport. Everyone was helpful.

No hot tub as advertised and pool was closed.

Staff was very helpful and made us feel welcomed

I loved everything about my stay. Perfect! 👍👍👍👍👍👍👍👍👍

This is a hotel with many issues....took 10 minutes to find our reservations. Was told first could not find all 3 of our reservations. One in our group was in their room when someone else had a key and walked into their room. The front desk gave their room to someone else!!!! Not sure how you can even double book a room when someone is checked in already. Rooms were Very Very out dated and past updated timeline. This is a hotel that should be charging $80 a night not $180 night!!!

Although there’s a letter in your room that states the hotel is under construction it’s more of a slum-reno. Pool was closed due to heating issues. Rooms were dirty, carpet stains, hairs on the bathroom floor, bedding was stained even after requesting new bedding that never came so I had to go down, couches were filthy, there was trash in the cupboards, bathtub had rust and peeling paint, elevators didn’t work, the entrance heater was being worked on, the list goes on. We were traveling for softball and there wasn’t breakfast being refilled so we had to go out to eat. Regardless, options didn’t seem too appealing. Pay the extra money and go to an American owned hotel that doesn’t try to cut cost at every angle.

The location is convenient and the cleaning are good. But the pool was closed, they won't tell you on media. The breakfast was fine but the coffee machine does not work.

The desk person was very nice and accommodating, the room was clean... didn't have an accessible bathroom and heat didn't work I was cold all night and was sick the next morning I didn't blame the desk person b/c he tried to fix it to no avail, all in all it was just ok...some things needed fixing but it was ok

I canceled my reservations and this place charge my credit card $90. I didn’t stay there I wouldn’t now it’s disgusting.

Staff were welcoming and pleasant

Genesi (im sorry if i misspelled her name) was at the front desk. My family and i were going to find another hotel because the pool was down. She was so kind and went so far above and beyond that we decided to stay without the pool.

I liked everything, Curt at the front desk was very welcoming!

Very clean and quiet

Toliet was broke, water ran all night.

Room wasn’t what I reserved. Pools heater is broken. Not working. Cable tv didn’t work. Drove 7 hours to cancel at check in. Second location booked through Expedia that the pool is closed or under maintenance.

HAD NO INTERNET!!!!!!