Residence Inn By Marriott Peoria

Exceptional

Nothing Nothing

room was 80 when we arrived & toilet wasn’t secured to wall and floor. When we arrived back toilet was okay/still 80. Mgr came and “fixed”. Up to 81 within 10 min. Moved us across street to Courtyard. Night staff good. A.m. staff rude.

The stay, was amazing. The first room that we chose was not to my approval. So I went and told front staff and they gave me a nicer room, the breakfast was not so good Though, but the stay and the comfortness was amazing. I will be back!

Breakfast was poor.

Didn't you have breakfast.

I reported this to the front desk and requested someone come inspect the room, but staff refused. Due to the conditions, we did not stay in the room and were moved to another hotel. At that time, I was clearly told that I would receive a full refund and would not be charged. It has now been 12 days, and I have still not received any refund. Despite never staying in the original room, I was still charged. The next evening, after returning late at night from a state wrestling tournament with children, the general manager confronted us in a hostile and unprofessional manner. We were told we would not receive a refund and were threatened with removal from the property. We were also required to pay additional deposits. When I asked for documentation of a claimed inspection that supposedly found no issues, I was refused and accused of being untruthful. This experience involved a serious cleanliness issue, broken promises regarding refunds, and extremely poor customer service. I would strongly advise others to be cautious.

Very good

It had 2 bedrooms Breakfast choices where horrible, coffee was awful. 1 out of 3 tv's in our room worked

It had 2 bedrooms Breakfast choices where horrible, coffee was awful. 1 out of 3 tv's in our room worked

Everything was good Na

Na

The location is great, right off the interstate and near many restaurants, shops, and a mall. The staff is friendly and super helpful. The rooms were clean and comfortable.

The room was nice, large and clean. The breakfast was okay, but some items (e.g., English muffins and the breakfast sausage) were not fresh so we had to ask for more.

Very good

Front automatic door wasn’t working. Rooms need updated.

There was nothing to like. The hotel was dirty, not maintenance, and staff was rude. We had a queen suite that had stains on the wall, the pull out couch was falling apart, trash was left by staff in the hallway for over 12 hours. When ask for 2 extra pillows received 2 pillows, 1 was a standard hotel pillow the other was dirty and smelled, wasnt standard size, looked like it came from lost and found. When I took it back to the front desk they laughed about it and said night shift must have gotten it out of his car, as it did not belong to the hotel.

There was nothing to like. The hotel was dirty, not maintenance, and staff was rude. We had a queen suite that had stains on the wall, the pull out couch was falling apart, trash was left by staff in the hallway for over 12 hours. When ask for 2 extra pillows received 2 pillows, 1 was a standard hotel pillow the other was dirty and smelled, wasnt standard size, looked like it came from lost and found. When I took it back to the front desk they laughed about it and said night shift must have gotten it out of his car, as it did not belong to the hotel.

Nothing. I will never stay here again The hotel is dirty, trash set for 2 days in the hallway, room was dirty, bugs in our room, breakfast was awful, hot tub is mostly drained with nasty water sitting in it. Bed, couch and linens were all stained and dirty. Creamer at the coffee station was curdled staff was informed and did not care. Elevator certification is outdated. The worst part was no matter who you complain to no one that works there cares.

Nothing. I will never stay here again The hotel is dirty, trash set for 2 days in the hallway, room was dirty, bugs in our room, breakfast was awful, hot tub is mostly drained with nasty water sitting in it. Bed, couch and linens were all stained and dirty. Creamer at the coffee station was curdled staff was informed and did not care. Elevator certification is outdated. The worst part was no matter who you complain to no one that works there cares.

Spacious room

The hot tub wasn’t working. Also the pool wasn’t very warm

The front door was broken, open and it was extremely cold in the hotel

Exceptional

Insects everywhere

The lobby door was broken. The entire first floor was exposed to the outside winter cold. The first floor was about 10 degrees.

Great staff. Location is very convenient to the interstate, shopping and restaurants. Room was very clean.

There was a boil water order which they didn't tell us before we arrived. We asked but the person at the front desk didn't know why there was a boil order, so we didn't know how much we could use the water. I looked it up on line, but couldn't find anything. They did offer us a couple of bottles of water, but it wasn't enough. We had to use it to brush our teeth. The breakfast was terrible. There was hardly enough food. The bathroom needed updating. The place overall needed updating. Older finishes and carpeting make the place feel unclean. Won't go back.

The whole experience was terrible, front doors wide open all day and night with it being windy and cold as hell out. Picked this place for the hot tub which was broken, could t enjoy the breakfast as it was a cold tundra, and so cold out heater ran all night long and beer got up to the temperature we set itto

Room was nice but saw some dead roaches in the corner. Also only booked at this hotel for the hot tub but found out the hot tub has been out of service for months. It was okay.

Friendly Staff

Everything

The breakfast was better than expected and open til 10 which was great for 11 am check out. It was very difficult to find in the dark. iPhone GPS was unreliable. But front desk gave great directions to help. The front door was broken so it was extremely cold.

The breakfast was better than expected and open til 10 which was great for 11 am check out. It was very difficult to find in the dark. iPhone GPS was unreliable. But front desk gave great directions to help. The front door was broken so it was extremely cold.

Left the hotel a couple hours after check in. Could not stay the night with the condition on this hotel. The high ratings of this hotel are completely misleading and had to of been given by hotel staff or friends of the owner.

Carpet in room severely stained. Bathroom tub heavily stained. Hallways worn down . Hotel needs many updates

The front doors were broken. The cold outside air came all the way down the hallway and into the breakfast room. The front desk clerk said they needed to get pre-approval before fixing the doors.

Quick trip, affordable place to stay, comfy bed.

Very good

Rooms were spacious Water boil in effect when we got there

Rooms were spacious Water boil in effect when we got there

There was a boil water order which they didn't tell us before we arrived. We asked but the person at the front desk didn't know why there was a boil order, so we didn't know how much we could use the water. I looked it up on line, but couldn't find anything. They did offer us a couple of bottles of water, but it wasn't enough. We had to use it to brush our teeth. The breakfast was terrible. There was hardly enough food. The bathroom needed updating. The place overall needed updating. Older finishes and carpeting make the place feel unclean. Won't go back.

Clean room with everything needed for a long term stay. Breakfast was mediocre at best with frozen milk next to impossible to add to cereal. Actuall wish my stay was longer

Exceptional

Unclean room, no tv, and disappointing breakfast

I was bit by bed bugs in the room. They have an infestation!

Very clean rooms. Nice staff.

Room was okay, nothing special. Sort of older and run down so the price was pretty high for what you got. WiFi was inconsistent, constantly kicking us off. Room had an odd smell and overall needs updating. Probably wouldn't stay there again.

The spa was out of order, which was the main reason we picked it, there was not many breakfast options and the food did not taste good. Our floors in the first room were soaked and we were told they were deep cleaned. We asked for a different room and our freezer didn’t work. I will not stay here again.

Not having the hot tub going was very aggravating and made us mad. We booked your hotel specifically because it had a hot tub. These things need to be kept up and open if you’re going to advertise that you have them. Also didn’t like that the outside door near our room didn’t need a key to get in. That security issue is unsettling

Horrible. They overcharged me. Front desk staff was rude and lied. I would never sty here again

It was Terrible

The room was very clean , smelled good , didn't eat breakfast . It was very quite . I love that ! I will stay again.

Work.

The breakfast left a lot to be desired!!

Quiet Nothing

Location and price. Not as clean as it should have been (Marriott)

We were unable to get a receipt which was important to get reimbursed by the airline. We were told we have to get it from Booking.com since we booked through them. Fingers crossed it won't be an issue.

I had prepaid the room when it was booked. Now, one week later I have a charge for $151 and two pending charges for $20 and $120. The bathroom was dirty. It looked like no one had swept behind the bathroom door for weeks.

Worst experience I ever had!!!!! They didn’t have our room that we booked, they only gave us another room complimentary for one night and then they took all of our belongings and put them in trash bags with out communicating anything!

Room was not clean. Trash under the sink and dirty towel on the back of the bathroom door. Elevator sounded and jarred like it was going to break any minute. Jacuzzi had been down for some time but no mention of it on their website or when you came in. There should be some kinda discount when all the amenities are not functioning. After all you're paying for it.

The bed was comfortable and the room was clean. Breakfast was good, a good selection and plenty of food.

I enjoyed my stay. There were some noisy kids and the staff was exceptionally helpful with this. Love the kitchen in the rooms and room was very clean. I’ve already booked my next trip to stay here again.

There was a spider in my room and stained pillow cases. Room was not that clean. I only stayed one night so it was okay but I wouldn’t have wanted to stay any longer

the staff was great the room was old and worn,,stained couch and dirty drapes

Mattresses that caved in, outdated place, hotel keys to our room had to be reactivated 5x or daily 2-3x. Worst hotel.

Stay there while in town for concerts. We always enjoy our stay. The staff is friendly and the rooms are large with full kitchens. Love this hotel.

Hotel was ok, staff was very nice. Out of body wash, didn’t realize it was empty until a shower after an event at 1am

We went there specifically for the hottub and pool.

Great stay overall.. staff wasbfriendly and very helpful. Breakfast wasnt all to great. The biscuits could chip someones tooth. And yhe view out our room windows was looking straight into a tree, and not in a good nature kind of way. The property/hotel manager was absolutely delightful though. I would stay here again based on this trip

we really loved how secluded it was from war memorial drive..it kind of hard to find but..once you did it was well worth it...

Rooms need to be upgraded. Old flooring and furniture. Had to go to desk to get new keys TWICE!

I liked the spacious room it was very clean and the breakfast was good and hot

Nothing

The room was like an efficiency apartment. Easy to relax. Nothing comes to mind about the hotel. The location was a bit difficult to find, winding around a mall area. Will need your gps.

The lady that checked us in was very friendly, however the property is showing its age! There was a nice kitchenette area and the suite was a decent size.

n nnn

It was a nice property to stay at. I just wish their breakfast choices were better.

Not easy to get to. It was easy to get back on the interstate. Lot of food choices in the area. We were on the main floor. We could hear every footstep the person above us took. Breakfast was basic but had lots of choices. The desk personal was very friendly as well as the breakfast personal.

Nice place

Nice clean room and good breakfast

It was clean and didnt smell. The esthetics of the lobby and the rest of the location were nice.

We found the room clean, the property was super quiet. We would definitely stay again.

Had a wonderful time room was clean and comfortable will stay again

The heat in my room was not working, but I was quickly moved to another room.

My stay was adequate, the room was seriously in need of an update. They obviously had attempted to refresh the paint in areas of damage but it just resulted in spots of mismatched paint on doors and walls. One of the light sconces by the bed did not work and the carpet was worn and frayed at the thresholds, revealing the underlayment. The stovetop was dirty with baked on residue and the utensils in the kitchenette drawers were definitely not clean. However the staff at the desk was very friendly.

Staff was very friendly. Hotel was clean but room was a bit dated and could have been cleaner. Was a bit dated. Bed was comfortable.

I showed up at the wrong Residence Inn and was not allowed to transfer I had no car very disappointing device for Lifetime Platinum

Hotel needs some updating bed was comfortable pool was closed and hot tub not notified before arrival then told we could use hotel across parking lot and there pool was green and gross so could have stayed somewhere else and paid less as was no pool open to use

I enjoyed my stay immensely. The suite was everything promised and then some. The bed was extremely comfortable, made even more so by comforters that kept me warm on one of the coldest nights Peoria has encountered so far. The only thing I didn't like was unexpectedly learning about a "parking fee." A "parking fee"? For a hotel not in the city on property bordering a shopping mall? Really? That kind of threw me for a loop.

at the last minute, they were going to allow me to book at another Marriott due to other family members being at another location, but they upgraded us to a one bedroom suite plus them having a free breakfast entice me to stay and was well worth it! Very friendly staff!!!

The food was very good & the room was nice but it could use some better cleaning, it didn't look as of it had much attention. The couch is a nice color but it look too worn out too use a long with the chair covers they could of used a washing. Kitchen was nice.

It's was hard to find the location with GPS of the hotel, but when I got there, everything was perfect !! Thanks

Everything worked and the property was centrally located

The air conditioner in our first room broke, and the management moved us quickly to another room. The pool was cold, and the hot tub wasn't working. The breakfasts were limited, especially for kids.

We arrived late in the night/early morning due to a late flight. The person at the front desk seemed nervous/scared to service us. This hotel needs a lot of upgrades. As soon as we walked down the hallway to the elevator, we could immediately smell a bad smell, similar to stale cigarettes. There’s only one elevator and it is an old elevator. When we got to the room, it looked different from the pictures in terms of quality. The lampshades were damaged. The tub was dirty/stained we did not feel comfortable and decided to stay at a different hotel but it was too late in the night to leave. The next morning we left early , and contacted Expedia for a refund of the second night. They reached out to the hotel and the hotel refused, even though we had vacated well before checkout time and expressed that we were unhappy. I would not suggest staying at this hotel.

Dirty, terrible smell, and in desperate need of a renovation. Breakfast was absolutely awful and the employee working that area was very cranky. I will not stay here again.

Hotel was great! Staff was awesome! Would stay here anytime!

Best free hotel breakfast i cam recall ive had ...ever.

Older hotel but well kept. Staff very friendly. Very clean . Pool and hot tub clean and working. Was very pleased with our stay there and the staff, they were great.

Room was comfortable and staff was friendly and helpful. Only issue during my 4 night stay was somehow they gave my room to another guest who gained key access while I was inside. He realized immediately what was wrong and apologized and left but it's a little scary that they could give an already occupied room to a new guest by mistake.

excellent staff

Breakfast was provided, but they quickly ran out of things and the lady worker was very sassy with guests and seemed to blame shift every problem. The manager was bossy and rude, and lacked basic kindness. We traveled from out of town, and it was very obvious that people are not nearly as kind here as they are down south. Overall, probably we wouldn’t stay here again. But we were glad for the amenities, breakfast, hot tub, shallow pool for the kids, it wasn’t terrible.

This place deserves 10 stars. Staff was phenomenal. The place was so clean, and our room was immaculate! Breakfast was great, and pool/hot tub were so clean.

I didn’t know I had to put a $250 deposit being that I live around locally.That should be disclosed through you guys in site of this situation,And the room had a huge stain on the floor soon as we walk in as well multiple stains on couch and there was a mildew book bag in the closet.And as I was checking out I heard a maid speaking on me and my kids stay of the room.Yes we had quite a bit of trash but we put it in bags and had it stacked nice as possible being they don’t provide that big of a trash can.And the hot tub didn’t work properly and is stained brown so does look dirty

I made a genuine mistake of booking this room. I thought I was booking a room in Peoria, AZ not PEORIA ILLINOIS, and these folks cannot refund my money. This is B.S.

Jorge made us feel right at home, offered a couple of options for dining and went out of his way to make us feel special. Because of that we will always try to find a Marriott property as our first choice when traveling.

The area is property is hard to get to. One adjacent property is not very nice. This property is aged and has poor ventilation in hallways so it smells musty.

2 old tub mold around top of surround. 3 Hallways had a horible smell of used cat litter. 4 Beakfest all microwaved. I have had better at hotels half the price. 5 youtub streaming sucked got knocked off constantly I paid extra to take my wife somewhere extra nice. I guess its Lesson learned.

nice pool

Breakfast was great. Nice lady runs that show. You guys do a great job. My doggie loved his stay

The room layout & having a kitchenette is particularly nice. Staff are very attentive to customer service. There was a nice packet in the room with an eye mask, ear plugs, & bedtime tea that was an unexpected detail. The breakfast/coffee area is meticulously maintained. One unique layout to this particular spot: The property location isn't the easiest to navigate. It is accessed on a small, narrow road that is only found by driving around an access road that goes around the Mall. The building is tucked behind a Baymont Suites so you can't see it very well. Not the property's fault but more of a land design issue. I was glad my first time getting there was in daylight. Signage leading to the area is not lit so navigating at night could be a be more challenging.

Stayed in the 2 bedroom suite with full kitchen for family Christmas. Room has real fireplace that burns real wood, but you have to use their logs. We did not use it as it was too warm in room with oven on. Was nice to have a fullsize oven to bake a lasagna in. Both bedrooms had a king size beds. Kitchen table only had 2 chairs. Hotel staff was very accommodated in bringing us 2 more when asked, since there was 4 of us in the room. Morning hotel breakfast was good. Only downside was our room #211 did have a strong cigarette odor in it.

Fair the kitchen asked us to bring our plates out our room for food and 223 wouldn’t warm up

5 star treament and amenities. Best staff any guest can ask for.

The whole facility smells like weed and cigarettes. The elevator jumps when you get on and off and feels like it is going to fall. Definitely not Ada accessible and we were not given a room that was wheelchair accessible or a roll in shower. How we booked the room. Beds are gross and very uncomfortable, felt like you were sinking in. Fridge was gross and the kitchen utensils were even worse. Black mold in the bathroom, felt sick whole time we were in the room and when we said something about it we were told it was fine. As I and my family are allergic to black mold. This is not good. Lastly the fireplace was a plus but when we lit the wood we had to buy at the front it made the whole room go smoky and the fire alarms went off and wouldn’t turn off. The hotel was also about 100 dollars more than what we booked the hotel for.

Nice place to stay. Staff was friendly and helpful. The breakfast was good. The room was comfortable and well-equiped.

Nice, clean hotel. Many amenities offered to make stay comfortable and convenient (continental breakfast, indoor pool, fitness center, basketball court). Friendly staff.

Great staff

Was nice

Worked for us, but noisy upstairs

There is something structurally wrong with the ceiling/upstairs floor that when the tangent about walked it was extremely loud and sounded as he was coming through the ceiling. The dishwashersounds as if it is a machine in a factory. On a good note; the front desk staff was courteous and friendly. I will most likely not stay here again since there are other options in the same area.

Great breakfast options, some of the best ive had. Property is a little dated, hot tub out of order.

My room was a bit "shaby". Hard to schedule room cleaning. Dishes in kitchen cabinets needed to be cleaned. Guest laundry area needed some clean-up. Faded, warn-out Christmas decorations still on display at side entrance. General vibe was that the staff didn't have the interest (or time) to keep things looking nice.

Room was not completely cleaned. Door broke and would not open. Fitted sheet did not fit bed

Nice place, very quiet location and has

Large with very nice kitchen

Front desk staff is superb: everything right. Check in was speedy, gracious, responsive, informative. Melissa and Natalie were great. Breakfast room was very clean and inviting, though real oatmeal and bacon or sausage would have been appreciated. Room was spacious and fully equipped with everything needed and more. Overall outstanding!

Close to shopping food and downtown medical center

Very nice hotel! Breakfast had much to be desired and guy couldn’t keep things filled.

Pets are prevelant at this location so if that's an issue for you stay elsewhere. The staff was friendly and helpful. My primary issue with our stay was guest placing garbage right outside there door because they didn't want the odor from their carryout refuse in their room. The odor bordered on nauseating. The facility should find a way to minimize this issue.

It was one of the only CAT-friendly hotels anywhere around. Many hotels claim to be pet-friendly but allow DOGS ONLY. Although it cost a bit more, the cost was next to nothing compared to other hotels who charge outrageous amounts per pet and/or per night. I had to stay for two weeks due to job transfer before I could get into my new place. Thanks to the Residence Inn for their cat-friendly environment.

Very fine experience

While the room seemed generally pretty clean, there are obvious signs of wear (lots of dents in the fridge, torn blinds, dark lighting) in the room. The outside is the part that is most obvious though. Walking dogs behind the hotel and the fencing around the a/c units are falling apart with open screws and siding missing from the building. The hotel is located in an area behind what appears to be a dead or nearly dead mall. That being said, the area immediately passed that mall appears to be new and with some decent fast food options. The grassy areas are definitely showing signs of people not cleaning up after their dogs and nobody else cleaning it either. There was nothing here that would keep me from staying again as I drive through though. The staff that I met was very nice and my room was conveniently right by the back door where I could get my dogs in and out easily.

No complaints. Everything was good.

Absolutely enjoyed our stay

We enjoyed a comfortable bed and use of the swimming pool but our room's dishwasher didn't work, the dining chair's leather was ripped, the dining light was out. The assistant manager moved us after a week to another room where the dishwasher also didn't work. The second or third day that we went to breakfast, there were no plates and we had to wait for someone to come back from getting some. The assistant manager said she would deduct 2 nights' fees from our bill for the inconvenience and gave us a generous gift bag. Our complaint is not about the staff but about the condition of both rooms, especially not having use of the dishwasher for 12 days. This particular facility needs some upgrading to match the quality of the Marriott brand we've come to expect.

It was ok. Area not so good. Room was clean; except the bathroom had bugs. Bathroom in need of renovations too.

I like the amenities in my room; able to cook my meals and cleanliness of the facility.

The rooms were unique. BUT IT WAS SUPPOSED TO BE AN 8 PERSON ROOM AND IT WAS A FIIIVVVEEE PERSON ROOM. UNACCEPTABLE

Cons: The picture of front of hotel is deceptive. This hotel is shared on same property as two other hotels, so it is not as private as the picture suggests. The parking lot and general area was busier than we had wanted. Also, the hotel is located off of a service road behind a shopping mall so getting to hotel was a bit tricky, even with using gps.

services were limited due to "covid, lack of staff and resource availability" we had trouble with loud guests during our stay. We had some good interactions with staff.. but only a few. Affordable for what we needed and we had enough room and availability of kitchen and full size refrigerator was useful for us as we cooked many of our meals in.

Small mall, Target, pharmacy and restaurants within walking distance

We loved the two room suite for our large family. The staff was great, and we had a very pleasant stop on our trip.

I came to this hotel so the kids could swim and enjoy the pool, after 30

.

I liked that the TV swiveled and could be seen in the living room but also later when in bed. Didn’t like being an end unit that the bright parking lot lights were beaming into the room. Also the parking lot was quite small and packed. Had to park in the parking lot of the hotel next door.

The room had very nice accommodations. I was not expecting a kitchen; it was a nice surprise.

I reserved and paid for a bedroom suite but when we got there the manager gave our room away so we got a “studio suite” instead. When I reached out to the general manager he said he gives those rooms to his reward members. I said we stay there often and my husband is a sliver reward member. Nothing was done. It’s the worse customer service ever.

Only issue was finding it even with Google maps. We are older and used to paper maps

The friendliness of staff and the room amenities. Also very close to shopping mall and stores. Close to Highway. Allowed pets and the pool was open

The property was great. The room was awesome week be back

The window in room 107 was not sealed )broken). The staff moved us to a new room that took care of the problem.

Due to pandemic there was only a sack breakfast and it was absolutely terrible! Hard to find.

easy check in, comfortable, affordable

We booked a two room suite initially but they overbooked so we had neighboring rooms which worked out. The staff were pleasant and the continental breakfast was nice.

The floors squeak, so request a room on the 3rd floor so you don't hear your upstairs neighbors walking around.

Service staff are friendly, professional and helpful. Room and entire facility very clean. Breakfast was great. Mixer at night had good food and beverages... And it was free with the room. Basically two meals included per day with the cost of the room.

There was black mold in our bathroom. Also, the chairs were in very poor condition, holes everywhere.

My 1 night stay was great. I booked the 2 bedroom suite which actually had 2 bathrooms which was a huge plus. Overall, the hotel can use some updating. The staff, the comfort, easy access for entering & parking ~ was all great!

Loved the equipped Kitchenette. Was so nice having everything needed to make a home cooked meal for my daughter, who attends Bradley.

No to in room found 1/2 dead fly on window sills stink bugs in kitchen

Great place to stay! Rooms are amazing! And staff is great

This was one large bedroom with 3 full size beds. Large fridge, but no microwave. Bathroom was very small. Beds were clean. Carpet not so much. Front office staff was very nice!

I was placed in a room designed for people with a disability

Very polite front desk, very clean and quiet. I enjoyed my stay.

Loved staying here! Super friendly staff, great breakfast!!! Thanks for a great week!!

Convenient. Pet friendly. Breakfast buffet. Easy parking.

We had a two bedroom for a week as we were moving into the area. The evening staff was excellent and extremely accommodating.

room was clean and large breakfast was nice with variety