Holiday Inn Express Pensacola Downtown by IHG

While under renovation, the hotel was still an excellent value in a great location that was walkable to all the Pensacola spots.

Superb

Hotel is undergoing some renovations, but overall location was ideal. The staff was incredible, very helpful and gave us good recommendations for dinner.

The second floor was undergoing renovation and the guy was working in the hall until 2200 Friday night. And on Saturday morning. Unacceptable. Room 217 was great. Beds were wonderful. Thanks front desk folks.

Superb

It was close and within walking distance to The Saenger Theatre, 3 short blocks. Room was very clean, just renovated, carpet was new. Beds were comfy and we had a nice view of the water, 4th FL, rm 415. The breakfast was very good, and the hotel staff were very friendly and always willing to help. Yummy restaurants close by within walking distance, The Fish House I highly recommend trying, food and servers were excellent. It was under construction/renovations, but only during the day, at night, it was very quiet.

Parking was free at least, good location but the renovations really put a damper on the whole experience. Breakfast was decent and the breakfast staff was very helpful. Way overpriced for what you got, no maid service either.

Exceptional

Under construction and a total mess

The staff was a pleasure to deal with and the room was very nice and a great location for walking to everything downtown!

Awesome

Front staff was so helpful

Front staff was so helpful

Location. Free parking. Comfy room. The hotel was under construction during our stay, and the lobby was a mess. Breakfast was underwhelming. Very over-priced given the amenities.

The hotel was under construction during our stay, and the lobby was a mess. Breakfast was underwhelming. Very over-priced given the amenities.

The location was good and there was parking around the building. Construction in the lobby and construction noise at night. Shower had mold.

Construction in the lobby and construction noise at night. Shower had mold.

Great location, breakfast included Lobby was under construction, breakfast was good but needs more variety for multi day stays

Great location, breakfast included Lobby was under construction, breakfast was good but needs more variety for multi day stays

Under construction, dusty loud Under construction with no discount and the parking was terrible

Under construction, dusty loud Under construction with no discount and the parking was terrible

The bed was super comfortable, staff very nice and professional, room was large and well maintained. Location was excellent for our trip. Lobby is under construction and breakfast was all processed food- so very disappointed with that. Coffee was pretty good Food

Food

Friendly staff, and despite the ongoing construction inside was a pleasant stay.

Disappointing

Breakfast fresh daily though menu items changes. One day there was biscuits with gravy, another day had sausage links and omelet. Grits are instant.

Was not worth the price paid

Excellent location! Right in the heart of downtown. Coffee machine in the room was broken. I discovered that unfortunate fact at 4:00 am. The cleaning staff did not change out the coffee items (creamer/sugar/napkin/utensils) from the precious people or replenish the coffee.

Excellent location! Right in the heart of downtown. Coffee machine in the room was broken. I discovered that unfortunate fact at 4:00 am. The cleaning staff did not change out the coffee items (creamer/sugar/napkin/utensils) from the precious people or replenish the coffee.

Hotel was in the middle of a remodel but it was still clean and quiet. Hotel was in agreat area and the staff was amazing. Breakfast had a great variety.

Clean room, gym was nice- staff was nice. Entire lobby was under construction- for whole stay. Heavy paint fumes. Hopefully they finish soon. Great location

Always our go to for downtown happenings.

Hotel is under construction- would have been nice to know as loud bangs starting at 5am unfortunate

It was clean & nice regardless of the remodel! Awesome staff!

If you don't value privacy, this hotel is ok. I was initially given a room on the first floor. The room looked directly outside to the fire pit. And the curtains don't close. I requested another room and they told me, all of the rooms are like that. I requested a room on a different floor, at least. Daniel was helpful and moved me to a second floor room. So, the ac/heat unit is under the window and the curtains do not close over it. I don't know who approved a design that offers no privacy. Though I was on the second floor, the building across the way could see directly into my room. My room had recently been updated and smelled of paint. Luckily I was up early, however, if I had needed to sleep past 8am, that would have been challenging since there was remodeling going on on the second floor. For what I paid for this room, I am extremely disappointed and will never stay there again.

Breakfast was nothing interesting.

Excellent

Location was perfect for walking to downtown activities. Clean room, comfy bed, great staff!

Hotel was great. Sonya at the front desk very accommodating. Martha and Ethan in kitchen get 5 stars!!

Original room needed attention. Furniture looked worn and baseboards were separating from the wall. The floor I was put on had a lot of construction. I didn’t see any other guests but was surrounded by 10-15 construction workers, broke Sheetrock and tools in the hallways and an uneasiness. Once I reported this to the front desk, they moved my room and everything went smooth with pleasant apologies and big smiles. I’m not sure why they would have originally put me on a floor that was consumed by renovations, but they def handled my concerns well.

It was all great

Yes

Very nice

Halloween trip it was awesome

clean room and staff was nice

Friendly staff, property kept in good condition, super convenient for downtown yet close to the airport.

Very clean staff very friendly

Great location. Walking distance to several restaurants

Wonderful staff , ease check in, great room.

We were only there for one night to see a show and the hotel was very walkable.

Very clean & staff was so friendly and helpful.

Amazing location! Walking to everything! Shops, restaurants, tours, ferry. Extremely friendly staff in all aspects.

Nothing short of amazing

3 rooms rented for business related trip. All guest were happy with hotel cleanliness. Breakfast and staff were top notch.thank you for a nice stay

Walkable, room nice and spacious, staff was very personalable

Yes

Room was good; front desk staff is awesome. Appreciate the afternoon cookies/popcorn and the always available coffee and cocoa bar.

It’s a good location for visitors to be able to walk around downtown. Overall cleanness was good but the rooms could use a little extra TLC.

Room, service, location all outstanding. Great place to stay if you want walking access to downtown restaurants and activities.

Clean room, spacious, comfortable bed. Good location, restaurants, cafes and shops

Great location for downtown activities. My room was very clean.

The room was spotless. Staff members were courteous, polite and helpful. Also the free cookies were delicious!

Excellent breakfast and location.

Clean, spacious room. Staff very friendly and we were able to check in early which was great. Close to wonderful restaurants and shops!

Holiday Inn express in Pensacola is our favorite place to . It provides a wonderful space near downtown easy to walk around, friendly staff. Superb service.

Nice property in a great location

Clean rooms, friendly staff and a satisfying breakfast.

Staff was extremely accommodating!

All around great experience

Beautiful hotel, friendly and helpful staff.

Room was very nice. Did not eat breakfast.

The staff is amazing. Professional, attentive and kind at every interaction

Really enjoyed the location of this hotel. Staff was pretty friendly and helpful. The breakfast staff was superb! They acted like they really enjoyed their jobs. My only complaint: cookies were put out at 3 PM each day and we were never back in time to enjoy one! With the hotel consider a treat like this to be put out several times during the day?

Booked my reservation days in advance & went to check in to find out they were overbooked and had no rooms. They gave the people checking in in front of me my room as they happened to get there before me and used a different site to book the same room. Upon my turn, I was just out of luck, no room for the night, even though I had paid a few days earlier. Since I booked through Expedia, they couldn’t directly refund me and then I had to contact Expedia on my own to get the refund, which was the easiest process of the whole thing, but still absolutely ridiculous on behalf of Holiday Inn. The girl at the front desk was very nice, and attempted to solve the problem, even though it wasn’t her fault.

Great stay!

Great AC and room stayed cool. Parking very convenient to hotel and downtown Pensacola.

Within walking distance to multiple restaurants and Pensacola's Seanger Theater. Lovely hotel.

The scent used to clean the room was overpowering. It smelled like a really strong perfume. Otherwise everything was great!

It was the right location and good accommodations.

Good for walking where i needed to be.

Great & friendly staff. Clean facility.

Poor house keeping service. Microwave not functioning after 2 days of stay.

Centrally located- great for

staff and hotel were fabulous

Were friendly but possibly has issue with bed bugs !!!!!

Great

One of the best hotel experiences I’ve had. Every staff member was very friendly and helpful and went out of their way to make sure the stay was excellent. Front desk personnel were exceptional. Shout out to Sandy and Maria who provided an outstanding breakfast experience. Room was clean, beautiful, and comfortable. Great amenities.

Nice

Love the breakfast

great place to stay, esp if you want to explore dowtown pensacola.

Just a one night stay while visiting family in Pensacola - hotel was clean and had everything we needed. Huge plus to on the area, nearby the stadium, downtown businesses and beaches.

Perfect location. Will definitively stay there again.

Very clean, quiet, friendly personal

Convenience

The place was great staff very nice. Breakfast good!

Centrally located, easy parking, great breakfast, staff very friendly, and clean!

Complementary breakfast was great. The staff was nice and pleasant. Pool and outdoor options were good. Will definitely stay here again

Beautiful friendly definitely recommend 5 Star

Conveniently located to Pensacola Little Theater

Always a great time!

We had an awesome stay, we were suppose to have a room with a walk in shower due to my back problems but was assigned one without. I was told at check in they did not assign me that type of room and it was noted in the computer not to change my room and was told by someone else the type of room I had did not come with a walk in shower which I found out later that it wasn't true. come to find out it was a miscommunication between the housekeeper and the person who assigned the room, they did apologize. the room was clean for the most part, we did find something on one of the pillows but other than that it was good. Everyone was nice and helpful. great location!

So we left for our Beach trip a day early to enjoy this spot and beach the Saturday traffic. ;)

Great location but no bar at hotel

downtown.

Well taken care of very professional service would stay there again.

Nice central area with a pool

It’s with an easy walking distance of Palafox Street with all the restaurants and bars. We were there for a Saenger Theater concert and this hotel is perfect for that.

Shower had someone else’s hair still on the wall and I started receiving text that my email was hacked after checking in.

Great place

Great room with a view, popcorn was great and love the location

Walking distance to downtown

This property is amazing! The lady at the front desk was awesome! She gave me the best room and check in was a breeze! Breakfast was top notch and I would definitely recommend!

Great Service!

It is a pleasant, clean hotel centrally located in downtown Pensacola. It offers a beautiful view of the bay and bridge which goes over to Gulf Breeze.

great staff I recommend!

Lady at the front desk was so sweet.

Rooms were nice and clean. It was upsetting they had the pool closed and the fire pit did not work

Great spot. We were there for a concert at the Vinyl and it was an easy walk and safe area.

Super Clean!

Everything was excellent from being greeted by Sophia checking in to breakfast before checking out, except for the room was a bit worn. There were wine stains on the carpet by the bedside table, the back cushion of the couch was dirty, and the general smell wasn’t fresh. In a scale of 1-10, a solid 6 due to the room.

Good bed

Would have been a wonderful stay had we not been in the front of building where all the traffic is. Didn’t sleep 3 nights due to noise. Otherwise it was great! We’ll be back but we’ll be sure they place us in the back

The property is in the perfect location to downtown areas. Parking is free. Greeted with a smile and cookies. Check in fast. Rooms clean and spacious. Beds and linens great slept well. Would definitely stay again.

The morning buffet was excellent

It was a great place to stay when doing down town and staff was amazing with that being said when I checked in and went to the room it was not cleaned at all. With that being said they were able to give me a new room!

Close to downtown! Clean

What a great location convenient to everything

I really like how easy downtown is to access.

Easy access to many options

We couldn’t find anything to complain about. From staff, to facilities, to breakfast, it was a winner. Great location too!

Stayed one night, it was a nice stay.

Great service from the staff. Nice location.

Everything was great!

I

Breakfast left a bit to be desired but the rooms were perfectly adequate and very clean. The downtown location was great and very convenient too. I recommend it!

nice facility

Great stay and the midnight shift staff was excellent!

If you’re looking to stay in downtown Pensacola, this is an easy, walkable property. Friendly staff, great rooms, very clean. Tons of shops and restaurants right out the front door!

Beautiful area and clean rooms.

Check in was easy and pleasant. Everyone that we encountered during our stay was pleasant. We are local and could not recommend this Hotel enough. This will definitely be our go to when attending events in downtown Pensacola.

Downtown Pensacola with dining and takeout a block away with excellent and diverse options.

Friendly Staff, on the desk, House Keeping and also Breakfast. It appears that they ALL love their job. We are planning on coming back.

Amazing!

We would stay again for the location but would request a handicap room for a higher toilet for 2 people with bad knees.

Enjoyed my stay, definitely will mark this my first choice anytime coming up to Pensacola.

Perfect location to explore historic downtown and easy access to beaches

All great. Breakfast can be better I skipped it

The property is located in a great area, very clean and easily accessible

Room not ready till 5.30. Hotel otherwise OK

Enjoyed all of the activities nearby that we could walk to.

Very nice staff and helpful for providing suggestions on where to go

Grest experience

Nice property, good location

I liked staff, extremely friendly and helpful

Fantastic stay

Good location

Nice clean hotel in walking distance to music venue and lots of restaurants and bars.

I arrived later than expected and the front desk team was very warm and accommodating. Room was clean. Bed was comfortable. Shower was hot. 3 for 3. I’ll be back. Thank you.

From check-in to check-out, our stay was great! The staff were very nice and accommodating. The free breakfast was far better than most hotels. The bed was super comfy. The location was also very very walkable! Great experience overall!

Some construction across street so loud in the morning

Proximity to downtown, cleanliness and hospitality were all great!

We only had a 1 night stay but the location was perfect for what we wanted to do

Nice place. Super clean, good breakfast, mostly friendly staff! Will stay again if in the downtown area.

The down side of this place is the parking. It is on a separated lot across the street. It doesn't feel safe.

WALK FROM PARKING LOT AT NIGHT

Hotel and staff were great! Only issue we had was that the sink in the bathroom in our room was clogged and took forever for the water to go down. Also, the parking was challenging!

It was a great stay!

Good for the price

Not near the beach, but walking distance to lots of shopping & restaurants & bars. Quiet area and the hotel itself was very quiet. Parking in a separate lot behind the hotel. Breakfast is standard hot hotel breakfast. The complimentary popcorn & cookies are a nice touch. Pool is small but clean. Nice fire pit area with a large gas BBQ grill guests can use. Microwave & fridge in room.

Excellent staff, nice breakfast

Arrived at the hotel at 5:30 and room was not ready even though check in is at 4:00. The manager and front desk cleaned the room while we waited for another 30-45 mins to get checked in.

Staff was so polite and helpful!

Great location and great staff

Excellent place to stay in Downtown Pensacola! Perfect for us for restaurants, shopping, terrific Saturday market, quick trip to many close by beaches and all Pensacola has to offer! Breakfast buffet was supreme! Breakfast staff person Victoria was so helpful and kind EVERY morning. Property was extremely well taken care of and clean. We will be back for a white sand Florida beach vacation and we will stay at Holiday Inn Express Pensacola!